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Pluno

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(4)4.9/5

Pluno is an AI customer support platform for B2B companies with complex, technical products. It learns from resolved tickets, help-center content, Slack, Jira, APIs, and internal systems to troubleshoot real customer issues, not just repeat FAQ answers. Pluno works across the entire support journey: • Before a ticket: Product Agent gives customers personalized help inside your product. It can understand their setup, answer questions, change settings, and complete tasks. • In the help desk: Deflection AI resolves complex tickets automatically when it has enough evidence. When it does not, it escalates with full context. AI Copilot helps agents find answers, follow troubleshooting steps, and draft on-brand replies using knowledge from across your support stack. • With engineering: Escalation Copilot creates Jira or Slack escalations with the summary, impact, and required context already included, then syncs updates back to the ticket. Troubleshooting Agent investigates code, logs, and databases to help identify the root cause and a suggested fix. • Across every stage: Pluno can tag and classify tickets, fill required fields, summarize support calls, and evaluate conversation quality. Pluno adds an AI layer to the tools you already use, including Zendesk, Intercom, Salesforce, Jira, Slack, and more, without requiring a migration or a new inbox. Its shared knowledge base carries context from in-product help to the support ticket and engineering escalation, so customers do not have to repeat themselves and teams do not have to start from scratch. Pluno is designed to answer only when it has sufficient evidence and to escalate rather than guess. All data is processed in Europe, LLMs are hosted through Microsoft Azure, customer data is not used to train models, and Pluno is SOC 2 Type II certified and GDPR compliant.

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