Edit

IL

Irene L.

Digital Communications Lead

Small-Business (50 or fewer emp.)

11/8/2024

"Great experience with the Plumm coach"

5/5

What do you like best about Plumm?

I recently tried Plumm, and it exceeded my expectations. The service has been incredibly helpful in supporting my work and personal growth. My favorite part of the experience was having access to a therapist who not only understood my needs but also spoke my mother tongue, making the coaching sessions feel comfortable and personal. It was also extremely easy to find a therapist and set up the calls. I’ll definitely be recommending Plumm to everyone seeking a tailored and supportive mental health solution. Review collected by and hosted on G2.com.

What do you dislike about Plumm?

No downsides I can think of. I think more could be done to communicate about the great range of services available within Plumm. Review collected by and hosted on G2.com.

Response from Plumm of Plumm

edit

Thank you for your feedback! We’re glad to hear that Plumm has been valuable in supporting your personal growth and work-life balance. We appreciate your suggestion about improving communication on the full range of services, and we’ll work on making that clearer for all users. It’s great to know the platform is making a positive impact for you, and we look forward to continuing to support you!

NH

Nicola H.

Mid-Market (51-1000 emp.)

10/31/2024

"Highly recommended software"

5/5

What do you like best about Plumm?

Our company has been with Plumm for around 4 years and I have nothing but praise for them, they are all super supportive and easy to contact and fast to respond to any questions or issues. The only HR platform, that to my knowledge, has such a huge focus on mental health. Many of our employees rely on Plumm and that;s because the service they offer is great. Review collected by and hosted on G2.com.

What do you dislike about Plumm?

The only thing I can think of is that sometimes it is difficult to get an appointment with a therapist at a good time, but likely due to them being booked up. Review collected by and hosted on G2.com.

Response from Plumm of Plumm

edit

Thank you for your kind words and long-standing support over the past four years. We’re thrilled to hear Plumm continues to benefit your team’s wellbeing, and we appreciate your note on therapist availability, we’re actively working to expand our network so it’s easier to find sessions at times that suit you.

CP

Claudia P.

Card room dealer

Enterprise (> 1000 emp.)

11/8/2024

"Best thing I could do for myself."

5/5

What do you like best about Plumm?

What I love the most about Plumm is the possibility of doing therapy in my native language. It allows me to express what I feel in the best way and to understand how to work on myself. Review collected by and hosted on G2.com.

What do you dislike about Plumm?

I haven't found anything I don't like about Plumm. Review collected by and hosted on G2.com.

Response from Plumm of Plumm

edit

Thank you for your feedback! We’re so glad that our platform is helping you express yourself and work on personal growth in your native language. It’s also rewarding to hear that therapy is helping you reconnect with your caring nature and improve your approach to customer service. We appreciate you sharing your experience and are happy to be part of your journey.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/3/2024

"Really promising and excited to see how this platform can benefit us"

3.5/5

What do you like best about Plumm?

I love the wellbeing features, there is so much content and its set out really nicely. It will be a great addition for our employees who may be struggling. I also love how inviting the platform looks. The team have also been a joy to work with Review collected by and hosted on G2.com.

What do you dislike about Plumm?

At the moment we have had a bit of an issue with how holidays have been inputted which is a shame but it will be resolved eventually. This is minor but I also think the tasks can be a little smoother in how they come across Review collected by and hosted on G2.com.

Response from Plumm of Plumm

edit

Thank you for your feedback. We’re delighted you’re enjoying Plumm’s wellbeing features, design, and the experience of working with our team. We appreciate your note on holiday inputs and tasks, and we’ll take that on board as we continue improving. It’s great to hear the platform is already proving useful, and we look forward to seeing the impact it has for your team.

AC

Verified User in Commercial Real Estate

Mid-Market (51-1000 emp.)

10/8/2024

"Good Idea but needs improvement on execution"

2.5/5

What do you like best about Plumm?

- Range of resources available is good - there is something for everyone

- Analytics are helpful and easy to access

- Those operating chat are knowledgable Review collected by and hosted on G2.com.

What do you dislike about Plumm?

- Doesn't integrate with my HRIS, meaning adding new users is very manual

- Very slow responses from therapists, took two weeks for one of my users to get a response and only happened after chasing our account manager

- Claims to intagrate with slack but this is just notifications the you have a message, not the message itself

- Poor team adoption but Plumms solutions are expensive

- Introduction of HRIS was frustrating - not what I use the platform for or what I want from it. Would have much preferred a solid integration with my current HRIS. Review collected by and hosted on G2.com.

Response from Plumm of Plumm

edit

Thank you for recognising the value in our resources, analytics, and support team. We’re sorry to hear about the challenges you’ve faced with integration, response times, and adoption, your feedback is invaluable, and we’re reviewing these areas to ensure Plumm delivers a smoother, more effective experience for you and your team.

EV

Ester V.

HR Officer

Mid-Market (51-1000 emp.)

10/30/2024

"Plumm has been a great support for our company with many employees using it regularly."

4/5

What do you like best about Plumm?

On top of the therapy sessions, Plumm offers excellent features like training, toolkits, and meditation resources Review collected by and hosted on G2.com.

What do you dislike about Plumm?

The mobile app doesn't always work properly Review collected by and hosted on G2.com.

What problems is Plumm solving and how is that benefiting you?

The platform provides easy access to mental health resources, helping employees manage stress, anxiety, and other challenges that are unfortunately increasingly common and visible today. This has led to a more supportive work environment and serves as a great resource to refer to when an employee's in distress Review collected by and hosted on G2.com.

Response from Plumm of Plumm

edit

Thank you for highlighting the value you see in Plumm’s therapy sessions and additional resources. We’re glad to hear they’re helping create a more supportive work environment, and we appreciate your feedback on the mobile app, our team is working to improve performance for a smoother experience.

AO

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

10/3/2024

"Plumm are a great resource with great customer service"

5/5

What do you like best about Plumm?

Plumm offer a variety of great resources which have proved over time extremely beneficial to our workforce. We love the live events and themes each month and the sessions are great. The team are so friendly and quick to help with any queries you have no matter the size. Review collected by and hosted on G2.com.

What do you dislike about Plumm?

I do not dislike anything - the service works for us well. Review collected by and hosted on G2.com.

What problems is Plumm solving and how is that benefiting you?

Plumm is helping us with managing our onshore mental health / wellbeing. By providing the facilities available, we are able to help those employees who are in need of some counselling / extra help. It is a great place to refer struggling employees to, who just need that extra bit of support. More than a HR team can simply offer. Review collected by and hosted on G2.com.

Response from Plumm of Plumm

edit

Thank you for your kind words. We’re so pleased Plumm’s resources, live events, and monthly themes are making a positive difference for your workforce, and it’s great to hear our team’s support has been valuable. We’re glad to be a trusted place for team members to turn to when they need extra help.

FA

Francesca A.

EA to the CEO | Office Manager ITA & People Care Specialist

Mid-Market (51-1000 emp.)

11/4/2024

"Excellent experience"

5/5

What do you like best about Plumm?

Plumm offers a variety of activities to support employee well-being, and therapy sessions can be held in multiple languages, providing added comfort by allowing employees to speak in their native language. Review collected by and hosted on G2.com.

What do you dislike about Plumm?

At the moment, there's nothing I like less. Review collected by and hosted on G2.com.

Response from Plumm of Plumm

edit

Thank you for your feedback! We’re glad that our platform’s wellbeing activities and multilingual therapy options are adding value and comfort for your team. It’s great to know Plumm is meeting your needs for a comprehensive solution that offers therapist consultations, events, and resources to support colleagues facing challenges.

TD

Tiago D.

Psychologist

Small-Business (50 or fewer emp.)

11/7/2024

"Plumm review"

4/5

What do you like best about Plumm?

What I like the most about plumm is the fact that you are entitled to do your own schedule and provide therapy to a multicultural group of people. Review collected by and hosted on G2.com.

What do you dislike about Plumm?

The platform sometimes is a bit slow, especially when working with the calendar Review collected by and hosted on G2.com.

Response from Plumm of Plumm

edit

Thank you for your feedback! We're glad to hear that our platform’s flexibility in scheduling and the opportunity to provide therapy to a diverse group of people has been valuable. We appreciate your input regarding the speed of the platform, especially with the calendar, and are working to improve performance. It’s fantastic to know that Plumm is helping your clients achieve better results, and we're happy to support you in making a positive impact on their well-being.

JH

James H.

Head of HR & Operations

Small-Business (50 or fewer emp.)

10/3/2024

"Plumm experience from a small charity perspective"

4.5/5

What do you like best about Plumm?

Plumm brings together so many parts of the employee experience in one place - wellbeing, LMS, performance, payroll etc - mean I now have one system when I used to have 5. Review collected by and hosted on G2.com.

What do you dislike about Plumm?

Plumm takes a little while to get set up and the policies sections/applicability has taken some getting used to. Review collected by and hosted on G2.com.

Response from Plumm of Plumm

edit

Thank you for your feedback. We’re glad consolidating multiple systems into Plumm has made things easier for you, and it’s great to hear the platform is helping managers direct employees to the right support. We appreciate your note on setup and policies and will keep refining these areas for a smoother experience.