---
title: Plum Voice Hosted IVR Reviews
meta_title: 'Plum Voice Hosted IVR Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Plum Voice Hosted IVR works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2026-03-17'
parent_category:
  name: Conversational Intelligence
  url: https://www.g2.com/categories/conversational-intelligence
---


# Plum Voice Hosted IVR Reviews
**Vendor:** Sharpen Technologies  
**Category:** [Chatbots Software](https://www.g2.com/categories/chatbots)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Plum Voice Hosted IVR
Plum Voice is a that allows users to customize interactive voice response (IVR), call routing, and messaging applications to personalize their most frequent automated customer interactions. Users can view analytics to optimize IVR. Highest security standards are used in the platform keeping customer information safe.




## Plum Voice Hosted IVR Reviews
  ### 1. Simplify Customer Interaction!

**Rating:** 4.5/5.0 stars

**Reviewed by:** A F. | Mentor for Android Development, Computer Software, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 28, 2023

**What do you like best about Plum Voice Hosted IVR?**

The ease of integration is way too easy, as they believe in a low-code creation environment. The pre-built templates and modules make getting started easier.
They believe in honesty and professional customer support.

**What do you dislike about Plum Voice Hosted IVR?**

The product is worthy, but quite expensive.

**What problems is Plum Voice Hosted IVR solving and how is that benefiting you?**

Automation and satisfying customers play a significant role in the company. And Plum Voice can do it very efficiently.



- [View Plum Voice Hosted IVR pricing details and edition comparison](https://www.g2.com/products/plum-voice-hosted-ivr/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A49%3A20+-0500&secure%5Bsession_id%5D=e18723e6-5376-4d12-91ef-ba72748c62a9&secure%5Btoken%5D=894d24bc08e85c6542f2f8e34ccce286a5e7437005afbaa74f46b87d2356a298&format=llm_user)

## Plum Voice Hosted IVR Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information
- Augmented Analytics
- Proactive Chat

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Customer Surveys
- Lead Qualification
- Transcripts/Chat History
- Language Detection
- Pre-Configured Bot
- Lead Capture
- Code-free Development
- Natural Language Processing
- Multi-Language
- For Sales/Marketing
- Contextual Guidance
- Automated Responses
- Customer Support
- Chatbot
- Intent Recognition
- Sentiment Analysis
- Customer Experience Management
- Query Suggestions
- Transfers/Routing
- AI Copilot
- Canned Responses
- AI/Machine Learning
- Multi-Channel Communication
- Automated Routing
- Workflow Automation

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