--- title: Plivo Reviews meta\_title: 'Plivo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 747 reviews by the users' company size, role or industry to find out how Plivo works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 747 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Development url: https://www.g2.com/categories/development ---

# Plivo Reviews & Product Details

Claimed

###### Profile Status

This profile is currently managed by Plivo but has limited features.  
  
Are you part of the Plivo team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile!

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

* * *

Seller
[Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e)
Discussions
[Plivo Community](https://www.g2.com/products/plivo/discuss)
Languages Supported

English

Solution Type

All-in-One

Overview by
Haverly Damon (Content at Plivo)

Show More

## Pricing

Pricing provided by Plivo.

### Starter

Starting at $25.00

Per Month

### Team

Starting at $250.00

Per Month

[
View More Pricing Information
](https://www.g2.com/products/plivo/pricing)

## Top-Rated Alternatives

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## User Insights

Average based on 747 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

[Sign in to view](/login)

Per Month

[Log in to unlock pricing and user insights](/login)

## Plivo Integrations
(21)

What do users say about integrations?

Integration information sourced from real user reviews.

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SerpApi

](https://www.g2.com/products/serpapi-serpapi/reviews)[

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 ![Krunal D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krunal D.")
KD

Krunal D.

Small-Business (50 or fewer emp.)

11/28/2025

"Poor Service and Support Experience"

0.5/5

What do you like best about Plivo?

Nothing at all, it's completely trash Review collected by and hosted on G2.com.

What do you dislike about Plivo?

{"I am completely dissatisfied with Plivo, considering it trash and a scam. There is nothing useful about the company.","I have significant issues with customer service, mentioning that not even customer support sales work as expected.","The onboarding experience is challenging and nothing in the documentation or technical support seems to work at all.","The initial setup is particularly difficult, making Plivo challenging to use, and I advise people to ignore the company altogether."} Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

I use Plivo for phone number verification in mobile applications. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/27/2026

"Quick, Responsive Support and Helpful Sub-Account Breakdowns"

4.5/5

What do you like best about Plivo?

Quick response time for support. features and sub account break downs Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Auto reload for pricing.. we had some issues with that Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

SMS messaging costs Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

MK

Majd K.

Fach Informatiker für System Integration

Small-Business (50 or fewer emp.)

12/3/2025

"Super simple and satisfying"

4.5/5

What do you like best about Plivo?

What I like most about Plivo is the simplicity. You set it up quickly, it runs stably, and you don't have to constantly deal with it – that's exactly how I like it. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

If I had to name something, then perhaps that some settings are a bit hidden. Otherwise, I am really satisfied with Plivo. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

Plivo solves the problem of fast and reliable phone and SMS integration for us. We benefit from it because it allows us to automate processes and our communication runs much more smoothly overall. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 inviteAI Translated

 ![Pradyumn G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pradyumn G.")
PG

Pradyumn G.

Project Engineer

Enterprise (\> 1000 emp.)

11/1/2025

"Smooth Integration with Reliable Voice and SMS APIs Support"

5/5

What do you like best about Plivo?

Plivo application makes the communication easy for its users with reliable voice and SMS support. It is easy to use and integrates well. It is affordable too and it also ensures the clear call quality. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

The dashboard of Plivo application can be a bit slow at times which leads to delays in support responses. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

Plivo application helps me to improve the business communications by offering voice and SMS APIs support. It improves the customer interaction. It also automates the messages to ensures the reliable connectivity through teams. Review collected by and hosted on G2.com.

Show More

Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon
11/16/2025
Validated ReviewerIncentivizedSource: G2 invite

 ![Yajnesh A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yajnesh A.")
YA

Yajnesh A.

Operations Manager

Small-Business (50 or fewer emp.)

10/9/2025

"Effortless Setup, Streamlined Calling Automation"

5/5

What do you like best about Plivo?

I find Plivo's setup process straightforward with comprehensive guides that make it easy to get started. I appreciate how it automates the calling process, significantly reducing manual labor and improving efficiency, especially during webinars. The integration with the 11 Labs Wise API is crucial for me, solving a lot of voice API challenges. I would definitely consider using it again. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

I would want to make it easier for people with noncoding experience, and the user interface can be a little better. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

I use the product to automate calling tasks, reducing manual cold calling and saving time for my team during webinars. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software")
AC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/8/2026

"Avoid this company if possible"

0/5

What do you like best about Plivo?

Not a whole lot. Works partially. Pricing is decent compared to alternatives. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Avoid this company at all costs. They will deactivate your account without any advance warning, and refuse to provide the reason.

This is not counting general issues with the platform, service and support. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

We were using it for calls. Review collected by and hosted on G2.com.

Show More

Response from Renu Yadav of Plivo

[Editedit](https://www.g2.com/survey_responses/plivo-review-12189580/official_response/edit)

We apologize for the negative experience you had with our service. We take your feedback seriously and will work to improve our review process and overall platform issues.

Current UserValidated ReviewerSource: Organic

PN

Pablo N.

Analista Desarrollador

Mid-Market (51-1000 emp.)

3/19/2025

"Reliable and efficient communication solution!"

5/5

What do you like best about Plivo?

What I appreciate most about Plivo is its combination of technical reliability and excellent support. The API is intuitive and well-documented, which made our integration easier. When questions arose, their support team responded quickly with practical solutions, not generic answers. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

The administration panel could be more intuitive in some sections. Sometimes finding certain advanced settings requires some exploration. I would also like to see more customization options in the analytical reports, although the current functions cover our basic needs. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

Plivo helped us centralize our communications with international clients, eliminating the need for multiple regional providers. Thanks to its robust API, we were able to automate our SMS communication for notifications and verifications, reducing operational costs by approximately 30%. The quality of the calls has improved customer satisfaction, and real-time metrics allow us to quickly identify and resolve any issues. This translates into greater efficiency, better customer experience, and cost reduction. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: OrganicAI Translated

 ![Conrad F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Conrad F.")
CF

Conrad F.

Senior Engineer

Small-Business (50 or fewer emp.)

9/17/2020

"Great SMS service less expensive that competitors"

5/5

What do you like best about Plivo?

Plivo offers essentially the same service at half the price as their competitors (at the time of my switch). Good logs and transparency for SMS and customer support has been reachable for me when diagnosing reasons for some SMS messages not going through. Good SDK for implementation (I use Python but am just using the REST API for my implementation, it's been great). I don't recall any downtime for the features I use in the six years that I have been a customer of Plivo which is pretty fantastic. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

At first I didn't think the success rates were as good as my setup on a competitor, HOWEVER after some tweaks on my account with support (they even helped me choose a good area code to send my texts), and helping my SMS messages stay compliant, success rates have become close to 100%. Review collected by and hosted on G2.com.

Recommendations to others considering Plivo:

Very good SMS provider, great SDK, easy to implement and manage. The admin panel has received several updates while I have been a customer and is getting easier to use. It's clear they keep maintaining and working on things. I don't think I have experienced any downtime in the three years that I have been a customer. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

I run a SaaS website where users can setup text message reminders to themselves and other people they know. Review collected by and hosted on G2.com.

Show More

2/24/2025
Current UserValidated ReviewerSource: Organic

 ![Jeanette A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeanette A.")
JA

Jeanette A.

Senior Director, Business Operations

Mid-Market (51-1000 emp.)

2/26/2025

"A Great Partnership!"

5/5

What do you like best about Plivo?

I tend to be a customer who only needs to meet when there is an issue. Plivo is graciously respectful of this preference. But, more to the point, Plivo is very responsive when I do need help. I've work with our current account representative for a few years now and he is well-education on our use case, our compliance practices, and our commitment to maintaining the viability of text messaging as a communication channel for our member-base outreach. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

The UI could use some work. I find it un-intuitive. Also, search filtering on site. If I search for a set of calls and click into an individual result, I don't want to have to re-run the search when I return to the results. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

The company I work for relies on SMS as a key communication channel with our members and Plivo helps us keep that channel alive and healthy. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Neeraj N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraj N.")
NN

Neeraj N.

Engineering Manager

Enterprise (\> 1000 emp.)

10/2/2023

"World class support and highly stable integration"

5/5

What do you like best about Plivo?

Our integration received excellent and timely support from the Plivo team, which enabled us to scale it threefold, with nearly zero failures.

Although some custom use cases weren’t initially supported by the current product, we greatly appreciate how quickly the Plivo team understood our requirements and built the features we needed. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

We didn't encounter any negatives. They offer highly competitive pricing, and their team is eager to understand customer use cases and find ways to provide tailored solutions. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

Plivo is helping us connect customers, riders, and support agents for our food delivery use case. In fast-paced delivery scenarios, timely and high-quality connections between all parties are crucial, and Plivo has been a game changer in this regard.

In addition to this, the high stability of the Plivo integration has encouraged us to explore SMS use cases and other opportunities to migrate more services to Plivo. Review collected by and hosted on G2.com.

Show More

2/19/2025
Current UserValidated ReviewerSource: Organic

## Questions about Plivo? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about Plivo
](https://www.g2.com/products/plivo/discussions/new)

 ![Antonio F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Antonio F.")
AF

Antonio Figueroa
•
Last activity over 4 years ago

Do you think that soon Plivo could offer integration with WhatsApp?

2 Upvotes

1

[
Join the conversation
](https://www.g2.com/discussions/32048-do-you-think-that-soon-plivo-could-offer-integration-with-whatsapp)

GU

Guest User

What is Plivo used for?

0 Upvotes

0

[
Join the conversation
](https://www.g2.com/discussions/what-is-plivo-used-for)

[
View all Discussions
](https://www.g2.com/products/plivo/discuss)

## Pricing Options

Pricing provided by Plivo.

### Starter

Starting at $25.00

Per Month

### Team

Starting at $250.00

Per Month

### Enterprise

Starting at $999.00

Per Month

[
View More Pricing Information
](https://www.g2.com/products/plivo/pricing)

Plivo Comparisons

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image")

Twilio

4.1/5(530)

[
Compare Now
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 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_333d84f771a77f2d8c628aef2bcea65b/vonage-communications-apis.png "Product Avatar Image")

Vonage Communications APIs

4.2/5(404)

[
Compare Now
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 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_89e20901aefa348939ec250ca6be763d/bandwidth-bandwidth.png "Product Avatar Image")

Bandwidth

4.4/5(504)

[
Compare Now
](https://www.g2.com/compare/bandwidth-bandwidth-vs-plivo)

##### 
##### Plivo Features

Functionality

Ease Of Integration

API Call Speed

Unified Communications

Support

Documentation

Professional Support

[
View More Features
](https://www.g2.com/products/plivo/features)

##### Categories on G2

[AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing)

[AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Mobile Marketing](https://www.g2.com/categories/mobile-marketing)[WhatsApp Marketing](https://www.g2.com/categories/whatsapp-marketing)[RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging)[Multi-Factor Authentication (MFA)](https://www.g2.com/categories/multi-factor-authentication-mfa)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)[Phone Verification](https://www.g2.com/categories/phone-verification)

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