CB

Carol B.

Marketing consultant

Small-Business (50 or fewer emp.)

10/28/2022

"Plivo is the best for creating a business call flow"

5/5

What do you like best about Plivo?

the quality of the numbers provided, how easy it is to set up a call forwarding flow Review collected by and hosted on G2.com.

What do you dislike about Plivo?

some aspects of Plivo I would like to use but the difficulty of figuring out how they work keeps me from doing it Review collected by and hosted on G2.com.

MK

Mostafa K.

Director

Small-Business (50 or fewer emp.)

11/29/2022

"I love Plivo and here is why"

5/5

What do you like best about Plivo?

Plivo has a superior outstanding service. I love its dashboard being really simple, the drag-and-drop flow builder, and the neat documentation. Thank you Plivo! Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Fewer numbers to buy in more countries like Egypt. Review collected by and hosted on G2.com.

CL

Clay L.

CTO, Founder

Small-Business (50 or fewer emp.)

5/6/2022

"Plivo is great, most of the time"

5/5

What do you like best about Plivo?

Easy to use API, Quick startup time, reliable Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Occasional deliverability issues - we had unexpected downtime once that was caused by their team and probably avoidable Review collected by and hosted on G2.com.

Recommendations to others considering Plivo:

they are great and easy to integrate. We did have some downtime recently b/c they changed over my number to a different carrier without telling me. We now have a failover strategy with Plivo and Twilio so we can avoid extended downtime like that in the future. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

I found Plivo about 15 months ago, during a Twilio outage. I was up and running and sending SMS in production in less than 24 hours. We mainly use it for MFA Review collected by and hosted on G2.com.

MS

Michael S.

CEO / Founder

Small-Business (50 or fewer emp.)

9/17/2020

"Plivo is great overall for 3 key factors Reliability, Pricing and Support"

5/5

What do you like best about Plivo?

Plivo's SMS has been very reliable from the start. The support when we first set up the account, and ongoing support have been excellent. The best thing we like about the company is that its pricing is also competitive compared to some of its competitors like Twilio. While they dont offer as many services, we still find that their pay as you go option has worked for us. Some services require monthly minimums, plivo does not. Implementation with our developers has also gone well. Ordering new numbers is quite easy as well. All in all no headaches with Plivo, it's a great choice for reliability and value! Their support team is also top-notch. Keep up the great work Plivo. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Limited to voice, and SMS. Some of countries SMS sending gets expensive. But that is not always a function of the provider, it could be costs from the telephone providers in those territories. I believe if they can expand their offerings, and keep their pricing competitive as they do with SMS it would be ideal for customers who want other related services. Review collected by and hosted on G2.com.

Recommendations to others considering Plivo:

Plivo is an outstanding company and their solutions fit our budget. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

Plivo provides reliable SMS delivery at an affordable price. Their APIs provide faster development time and the flexibility to use our own interface. When support is needed they have been great. Review collected by and hosted on G2.com.

AJ

Akesh J.

Chief Support Technologist at MSG91

Internet

Mid-Market (51-1000 emp.)

6/22/2018

"Good services and I am using it the most for sending my important info"

4.5/5

What do you like best about Plivo?

The quality of services and Support provided. Kudos to the team. :) Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Only once I received a downtime till now, it would have been great if I would have received a notification for this. Review collected by and hosted on G2.com.

AH

Verified User in Higher Education

Small-Business (50 or fewer emp.)

10/20/2022

"Plivo offers great capabilities at an affordable price"

5/5

What do you like best about Plivo?

The ability for users to set up a Plivo account and be up and running within just a few moments is exceptional. Integration with outside applications using their API is easy and when you add in all the capabilities available using the PHLO tool you can create some awesome communications solutions with no code. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

I haven't found any significant shortcomings with the Plivo platform itself. Sometimes their email communications are confusing or missing important information which can be found on their website. Review collected by and hosted on G2.com.

MF

Matt F.

VP of Technology

Enterprise (> 1000 emp.)

8/16/2021

"Plivo just gets better and better"

5/5

What do you like best about Plivo?

We use the SMS/MMS features the most, along with some number forwarding, and we love the ease of use, straightforward pricing, and detailed tracking available through Plivo. As a manager, I also appreciate Plivo's straightforward communication and regular updates. I am never surprised about what is going on with my Plivo account. I get a lot of ads for other SMS/MMS and phone service vendors, and every time I think I have found a feature that might make me explore another option I find that Plivo already has the feature in a more mature state. It just feels like everyone else is playing catchup. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

As with any product that offers so much, there is a learning curve and several different ways to accomplish the same thing. However, I would say that the documentation is very detailed, and once you understand a few basics, the product comes alive with possibilities that are easy to use. As we have continued to explore other features, I have come to appreciate Plivo's documentation even more. They make it simple to learn what you need to know and you don't have to sift through a ton of information to find what you are looking for. Review collected by and hosted on G2.com.

Recommendations to others considering Plivo:

If you are looking for a full-featured product to manage SMS/MMS and phone routing/automation, you have found the best. Our industry can suffer from paralysis by analysis and with all the options it can be easy to spend weeks looking for the best option. Save yourself some time. This is it. You can have routes and services set up in minutes, and it can be as full-featured as your imagination can supply. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

We use Plivo to send SMS/MMS messages to our client's customers to quickly pay their bills. Because we are a third party, we needed the ability to display detailed message statuses to our clients to better support their customers ongoing. Plivo makes this easy with simple API structures and callbacks. We have more data about each SMS/MMS text we send than we even knew existed.

We are also using Plivo for call forwarding and have moved all of our direct numbers to Plivo to manage this. A few months ago when one of our redundant phone services was experiencing a DDoS attack, we used Plivo to re-forward our primary numbers to a different service and our phones were back up in less than 2 minutes even though it took our phone vendor almost a full day to restore our primary services. This didn't even require an engineer, just someone to log into Plivo and adjust the path (PHLO).

In the future, we plan to use Plivo to provide feature-rich payment IVRs for our clients. Review collected by and hosted on G2.com.

AA

Alexander A.

CEO

Small-Business (50 or fewer emp.)

5/23/2022

"The best global SMS delivery api"

4.5/5

What do you like best about Plivo?

We use plivo for sms delivery and looking forward tk check their other apis. The sms api is easy to integrate and have great feautures like webhook calls for delivery status changes. We also like the abilty to rent phonenumbers via api. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

We mostly use plivo for sms delivery for our SaaS product. It's been already 4 years we have choosen their services and I would say they are clearly the best player in the field with several parameters: price, api simplicity and great features to achieve anything you might think for you product. Review collected by and hosted on G2.com.

JA

Joseph A.

VP of Application Development

Mid-Market (51-1000 emp.)

10/13/2022

"Great SMS Service!"

5/5

What do you like best about Plivo?

The API makes it easy for us to integrate SMS services into our applications. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

We really haven't run into a downside so far. If I had to pick one, I'd say that we had a slight learning curve at the beginning. Review collected by and hosted on G2.com.

PM

Pedro M.

President

Small-Business (50 or fewer emp.)

11/12/2021

"Great experience"

5/5

What do you like best about Plivo?

The fact that we never had one single problem with the service. Reliability. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Support via email only. We don't need a phone number but a chat option would be nice. Review collected by and hosted on G2.com.