IC

Isabelle C.

Owner

Small-Business (50 or fewer emp.)

11/30/2022

"Invaluable tool for quickly messaging students."

5/5

What do you like best about Plivo?

The ease of use of Pilvo because it is integrated with my dance school's software. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Not knowing the actual cost of each text I am sending out. Review collected by and hosted on G2.com.

PP

Pritesh P.

Project Manager

Small-Business (50 or fewer emp.)

11/19/2020

"Great system for sending SMS"

5/5

What do you like best about Plivo?

I have enrolled as a backup system, but due to easiness of integration and support, this is now our primary system for sending SMS. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Its almost 3 months we are using it. As of now none. Review collected by and hosted on G2.com.

RK

Raj K.

Small-Business (50 or fewer emp.)

4/11/2023

"We are used plivo good experience"

5/5

What do you like best about Plivo?

While using plivo got good Support and low cost dialing price.That price is very suitable our budget.Call quality is high and good connectivity. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Am not facing any problem.But plivo bonding only problem with our Management Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

4/6/2023

"Have used for years, few outages, good price"

4.5/5

What do you like best about Plivo?

Price is the best I've found anywhere and it usually works. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Slow ticket based support can be frustrating Review collected by and hosted on G2.com.

MV

Mindaugas V.

Cloud and DevOps Business Development Manager

Mid-Market (51-1000 emp.)

10/20/2022

"Amazing, simple and powerful communications platform that lets interact customers by SMS or voice"

5/5

What do you like best about Plivo?

Plivo has PHLO, which is a really powerful feature that allows you in a simple drag&drop way to create complex flows. It was easy to integrate with our internal systems, MS flows, etc. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Billing could be more advanced and adopted for business. To add our VAT number to the Invoice we had to reach out to support, but it wasn't possible to add the same on Payment Receipts. Review collected by and hosted on G2.com.

LK

Lars K.

Software Architect

Small-Business (50 or fewer emp.)

8/5/2022

"Plivo is an affordable and developer-friendly voice and SMS platform"

4.5/5

What do you like best about Plivo?

Plivo has all the capabilities I look for in a programmable voice and SMS platform, including well-documented and (mostly) intuitive APIs as well as a robust set of SDKs (along with a well-designed admin UI). Review collected by and hosted on G2.com.

What do you dislike about Plivo?

It can be difficult to reach customer support if something unusual happens. I wish there was a way to create an expedited (or even paid, if necessary) support ticket for urgent situations. Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

I've developed a system that brings together nonprofits and large numbers of volunteers, many of whom are most easily reached via SMS. The ability to program against an SMS conversation model is critical to letting the system's users communicate more efficiently, saving the staff teams a lot of time. Review collected by and hosted on G2.com.

AE

Verified User in Entertainment

Mid-Market (51-1000 emp.)

4/7/2023

"Smooth and easy to use"

4.5/5

What do you like best about Plivo?

Ease to use and integrate. Quick customer support and available analytics. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Had couple of downtime. Nothing much other than that. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

4/13/2023

"Great Reliability and Coverage of Messages"

5/5

What do you like best about Plivo?

Ease of use when integrating APIs into the codebase Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Nothing to dislike in my opinion, great support! Review collected by and hosted on G2.com.

KS

Kyle S.

CEO

Small-Business (50 or fewer emp.)

11/9/2020

"Plivo has helped keep our customers informed and help us innovate"

5/5

What do you like best about Plivo?

We found the platform to be the most turn-key, yet easily customizable across the competition. We needed a platform that let our customers get the information they needed, which changes from minute to minute, while freeing up our staff. We were able to spin up custom applications that allowed us to do just that. Customers can call in, get their custom-tailored information, or text in for the same data. We can also send outbound texts. It's all done through one platform, instead of 2 or 3 different platforms. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

We're a Canadian business, as such, in the early days we were limited by the the availability of local numbers. We're pleased that this changed over time, but sometimes it's still hard to find local numbers in every area Canada. Review collected by and hosted on G2.com.

Recommendations to others considering Plivo:

Don't hesitate to reach out to support if you run into issues - they're great to deal with! Review collected by and hosted on G2.com.

What problems is Plivo solving and how is that benefiting you?

We are solving the problem of providing custom and real-time data to our customers. We've realized that the time and resources saved by Plivo are significant. We've gone from 2-3 providers to just Plivo now. Review collected by and hosted on G2.com.

DR

Dennis R.

Owner

Small-Business (50 or fewer emp.)

9/17/2020

"Over 5 years with Plivo"

3.5/5

What do you like best about Plivo?

I like their API, documentation, availability, and support. Their documentation and api allow you to get very granular and accomplish what is possible. I have used it to automate call recording and transcript taking for a telephone service bureau that has now been running for ~ 2 years. I have also used Plivo for a since abandoned project to convert landline phones to VOIP phones. In the 5 years, I have used then 24/7 for telephonemessagepad.com, I cannot remember a single loss of service attributable to them. Support, when needed, has responded at a cadence of several turnarounds per day, as required and is very knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Plivo?

Not much. There are times I envy Twillio users having mobile app support. I provide such support using responsive web pages so the entire app is server based, not client-server. As such, I can provide mobile support without going anywhere near Apple or Google store. See dairtel.com for mobile solution. Also, I wish the charge for automatic transcription was less that 5 cents per minute but this appears to be market rate. Review collected by and hosted on G2.com.