Their API is pretty straightforward to use; the Nuget package .Net package lets you send SMS messages with a few lines of code. The cost per SMS message seems to be the most cost-effective. Review collected by and hosted on G2.com.

It can be tricky to track down message failures, occasionally, messages show having been delivered, but customers are adamant that they are not receiving them. Some markets can have issues with deliverability, including the US, where we have had to use an alternative solution, but from outside of the US the cost per SMS message is probably the cheapest solution. Review collected by and hosted on G2.com.

Plivo makes it easy to see which sms are undelivered, and why. I don't have to waste a lot of time and can find the answer quickly. The website is easy to navigate and has tons of analytics. Review collected by and hosted on G2.com.

If I have support questions it can take a long time for them to get back, and they are apparently in the opposite time zone of most of the U.S., so they respond in the middle of the night. Review collected by and hosted on G2.com.

Our entire experience with Plivo has been highly positive. Our organization was tasked with providing call recording capabilities for our agent brokers. After a review of several different CPaaS providers, we quickly decided to move forward with the Plivo Voice platform for the following reasons:

1. API & SDK samples - Plivo provides many sample applications across multiple programming languages. You can develop a simple prototype within a few hours.

2. Voice Costs - Reasonable rates for small organizations or small startups.

3. Voice Product - Satisfies our call recording requirements. The capabilities of the multi-party call object seem to be highly innovative in the CPaaS space.

4. Tech & Account Support - Great experience working with the technical support staff!!! We have worked primarily through their ticketing system, where all our support tickets have been reviewed fairly quickly within 24 hours (non-enterprise account).

5. Web Admin Console - Simple to use, nice layout. Nice reports!

Lastly, we encountered a bug in the call recording capabilities a few weeks before our product launch. Working with Plivo support through the regular non-enterprise account support channels, Plivo was able to resolve the bug quickly. The efforts involved in fixing that particular bug were greatly appreciated! Review collected by and hosted on G2.com.

A slight nitpick would be the PHLO object (no-code) framework. I did not enjoy building a call flow within the PHLO application canvas. Compared to other CPaaS vendors, the no-code capabilities did not seem quite as polished.

But again, our experience overall has been great! Review collected by and hosted on G2.com.

The very well documented and easy API, which made integration really easy! It only took a short time to have the first proof of concept up and running.

Solving call quality issues we had some month ago was quick and durable. Review collected by and hosted on G2.com.

Phone numbers are not available for some countries. Review collected by and hosted on G2.com.

Debug tools are straightforward to work with. Helped me debug issues in my system in no time and fix them quickly. So it's really Developer friendly.

Most functionality is supported by the API (such as buy numbers, record calls, transcript, ..) and you can get an app running at no time to work with them Review collected by and hosted on G2.com.

Numbers are not available in all countries (Russia, China, ..), or you have to provide proof of business in those countries.

I understand its regulation laws, but I would appreciate if there was a solution around it for legitimate businesses. Review collected by and hosted on G2.com.

Simplicity and integration with our existing POS system Review collected by and hosted on G2.com.

The service was un-reliable with too many SMSs remaining undelivered. We SMS all customer's when their repairs are ready for collection. We had too many annoyed customers complaining that we did not message them - despite the fact it was clear i our POS we had sent an SMS to each customer. We have now moved to a new service provider and problem is eliminated. Review collected by and hosted on G2.com.

Prices - That's the main reason we moved to Plivo from Twilio. Their prices were a lot and the quality is as good as Twilio.

Support - Support is very good

Phone Number Available - Very big selection

User Experience - Very straight forward Review collected by and hosted on G2.com.

1) Porting Numbers - It was a bit annoying to move the phone numbers I previously had but I don't think it was their fault just the process is time-consuming and can go wrong in some many ways so easily.

2) Call forwarding Setup - Since we have experience with call forwarding it was fairly simple to set up but I wish it would have been a lot easier for friends that I sent to get started forwarding calls right away. Review collected by and hosted on G2.com.

Success rates are good for India, the US and most countries in Asia and Europe. Like their customer engagement and onboarding process. Liked there pricing as compared to others. Review collected by and hosted on G2.com.

In the dashboard, there is no option to filter for a country. Have requested this many times, but no action so far. Also, for a few issues, they tested and said things were working but again faced the same problem. Review collected by and hosted on G2.com.

With Plivo, we launched a new revenue channel within our application by having customers buy text message credits and send marketing messages. Plivo has met our needs and made this new revenue source possible. Review collected by and hosted on G2.com.

We have had no issues implementing or using Plivo. I can't think of anything negative to say about the service. Recommend to anyone looking to implement a texting solution. Review collected by and hosted on G2.com.

Incredibly easy to use; their system is very intuitive and uncomplicated. Review collected by and hosted on G2.com.

This is a minor complaint, but the SMS pricing is a little confusing with all the variants and minutiae based on carrier etc. Review collected by and hosted on G2.com.