---
title: Plivo Reviews
meta_title: 'Plivo Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 747 reviews by the users' company size, role or industry
  to find out how Plivo works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 747
  scale: '5'
date_modified: '2026-08-09'
parent_category:
  name: Development
  url: https://www.g2.com/categories/development
---


# Plivo Reviews
**Vendor:** Plivo  
**Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 747
## About Plivo
Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.



## Plivo Pros & Cons
**What users like:**

- Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. (30 reviews)
- Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. (19 reviews)
- Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. (17 reviews)
- Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. (17 reviews)
- Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. (16 reviews)
- Users value the **comprehensive SDKs and APIs** from Plivo, enhancing integration and communication capabilities seamlessly. (16 reviews)
- Users appreciate the **easy integrations** of Plivo, finding it seamless and user-friendly for their applications. (15 reviews)
- Easy Setup (13 reviews)
- Reliability (13 reviews)
- Affordable (11 reviews)

**What users dislike:**

- Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. (12 reviews)
- Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. (6 reviews)
- Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. (6 reviews)
- Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. (6 reviews)
- Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. (6 reviews)
- Users report **call issues** with Plivo, facing inconsistent service and disruptions that affect communication reliability. (5 reviews)
- Limited Functionality (5 reviews)
- Not User-Friendly (5 reviews)
- Poor Interface Design (5 reviews)
- Difficult Setup (4 reviews)

## Plivo Reviews
  ### 1. Poor Service and Support Experience

**Rating:** 0.5/5.0 stars

**Reviewed by:** Krunal D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 28, 2025

**What do you like best about Plivo?**

Nothing at all, it's completely trash

**What do you dislike about Plivo?**

{"I am completely dissatisfied with Plivo, considering it trash and a scam. There is nothing useful about the company.","I have significant issues with customer service, mentioning that not even customer support sales work as expected.","The onboarding experience is challenging and nothing in the documentation or technical support seems to work at all.","The initial setup is particularly difficult, making Plivo challenging to use, and I advise people to ignore the company altogether."}

**What problems is Plivo solving and how is that benefiting you?**

I use Plivo for phone number verification in mobile applications.

  ### 2. Avoid this company if possible

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 08, 2026

**What do you like best about Plivo?**

Not a whole lot. Works partially. Pricing is decent compared to alternatives.

**What do you dislike about Plivo?**

Avoid this company at all costs. They will deactivate your account without any advance warning, and refuse to provide the reason.

This is not counting general issues with the platform, service and support.

**What problems is Plivo solving and how is that benefiting you?**

We were using it for calls.

**Official Response from Renu Yadav:**

> We apologize for the negative experience you had with our service. We take your feedback seriously and will work to improve our review process and overall platform issues.

  ### 3. Unprofessional

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 14, 2024

**What do you like best about Plivo?**

Competitive prices, easy to integrate with.

**What do you dislike about Plivo?**

Awfully incompetent and slow customer service.

**What problems is Plivo solving and how is that benefiting you?**

Plivo is providing me with phone numbers for our b2b communications platform

  ### 4. My issue has not been resolved. It's been over 3 months. This has been extremely frustrating.

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 19, 2023

**What do you like best about Plivo?**

Not much. We use Plivo only for text messaging and cannot get the text messages to work.

**What do you dislike about Plivo?**

Hard to use, hard to get working, not getting a lot of assistance from the help services.

**What problems is Plivo solving and how is that benefiting you?**

Plivo has not solved those issues and it is not beneficial.

  ### 5. Plivo WAS a fantastic resource! Support ended that.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.)

**Reviewed Date:** August 26, 2021

**What do you like best about Plivo?**

Plivo HAD incredible support that was extremely helpful. No more. 

We've had 'unauthorized access' issues three times on two different accounts and had expensive credit card charges from auto-loading on our account that they refuse to refund. They claim to have alarms for out-of-the-ordinary increases in messaging; they don't. 4000% increase in messages in one day - I think that is the definition of "out of the ordinary". They claim that the security of their system is high; it's not. 

In all circumstances, it took weeks and, in one case, MONTHS to try to get to the bottom of the issue. Ultimately, they had no answer and kept denting any issue. They blame the customer. 

They claim we did something wrong and send us a list of 'security measures' we should have taken. All of which we already followed. Change keys and auth regularly, use 2FA, turn off unnecessary services, etc., etc., etc. 

They never did explain how the breach happened; instead, they say they tracked down an IP address and then gave us the IP we use to access our account?! Thousands of messages were sent from our account using numbers we didn't even have - but they still refused to refund! 

Strongly suggest that if you use them, turn OFF the autoload feature for payment. If you don't, you can expect a breach to happen at some point and they will not refund the charges.

**What do you dislike about Plivo?**

Things changed with them. They used to be responsive and helpful; they are no longer. Support is overseas now, and they simply 'client blame' all issues. They can't tell where a breach comes from when it happens - and it will.

Wish we had changed providers after the first breach; it would have saved us a lot of time and headaches.

**What problems is Plivo solving and how is that benefiting you?**

None any longer.

  ### 6. Extremely Poor Support

**Rating:** 0.5/5.0 stars

**Reviewed by:** Bill N. | owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 12, 2022

**What do you like best about Plivo?**

Mostly a reliable service. No complaints there. 

In our experience, Twilio offers the same quality of service but with more options.

This review is more of a plea to Plivo to care more for their customers than asking for G2 reviews.

**What do you dislike about Plivo?**

Unfortunately, their support is the worst we've seen. We gave their team weeks to help solve our issue. However, they let us down. But worst, they let our client down.

Also, after trying to explain what happened, their company never reached back with an explanation or apology.

That's why we thought others should know.

Here is the irony. Plivo constantly asks for G2 reviews. If they hadn't, we would have let it go.

It also makes me question the validity of rating systems like G2. Is it helpful, or is it a disguised marketing ploy? That's up to you to decide.

**What problems is Plivo solving and how is that benefiting you?**

We use Plivo for telephone integration with our app.

  ### 7. Has lot of potential, but couple of things a mature SMS service can have

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2022

**What do you like best about Plivo?**

- PHLO based approached is good which is easy to integrate

**What do you dislike about Plivo?**

- No basic spam protection
- Charges at a full SMS cost even when the api is hit but SMS doesn't reach the regulatory's end for triggering SMS. Other fallback service we use doesn't charge for this.
- No satisfactory response on credits we lost due to DDOS. We lost over 300$ and the credit card was on auto charge as default option. And most SMSs were not triggered because a lot of numbers were invalid.
- Have to keep writing emails for getting DLT templates approved. The process is too long. In other service, it takes barely 2min to add template and 1-2 hrs to get it approved. With plivo, it takes 1-2days.

**What problems is Plivo solving and how is that benefiting you?**

- Triggering transaction-based SMS domestically and internationally.

  ### 8. on plivo support and  experience with them

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 30, 2021

**What do you like best about Plivo?**

Plivo connectivity is better for Zentrunk and easy to integrate with PBX. NO FAS Seen.

**What do you dislike about Plivo?**

It is deplorable with Plivo support as they treat all customers as fraud customers. We were paying Plivo more than avg. 15000 USD/ month. They got one complaint in the two quarters. And the complaint is also not transparent, and support provides a mugged-up fraud response. It is ubiquitous in VOIP calls to get complaints when someone terminates millions of calls. We take strict action if it is genuine. But Plivo fraud explanation is not convincing to us. They provide the Calluuid and can't be searched on Zentrunk console. You can't download more than three months of CDR.

**What problems is Plivo solving and how is that benefiting you?**

SIP trunk for connecting to Asia region

  ### 9. Good pricing, excellent support but mediocre solution

**Rating:** 1.0/5.0 stars

**Reviewed by:** Eyal S. | CTO & Co-Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 03, 2021

**What do you like best about Plivo?**

Plivo are extremely simple to implement.
They have excellent support. Their support returns to questions quickly. 
We had the service up and running (moving from aws sns) in a day...
Their prepaid pricing, along with the auto-recharge, makes payments simple.
The ability to define additional users, to administrate Plivo, is also useful, making it possible for bigger organizations to work with.
The service also has a good logging dashboard, though we got a lot of unknown enabling it to pinpoint problems.

**What do you dislike about Plivo?**

We still need to do some configuration when adding new countries (we have a global solution so, we add a lot of countries). I would hope to have some defaults for all. but it's minor...
No support for whatsapp messages (understood its on the way)

**What problems is Plivo solving and how is that benefiting you?**

We use Plivo to send SMS for our livestream shopping events. We are sending thousands of messages around the world. Plivo has a decent pricing model and we cut the price by more than half, as opposed to aws sns.
We need our SMS to be sent as soon as possible, so that users will get them exactly when the sessions are starting.

  ### 10. Works fine sometime.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Jay K. | VP, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 11, 2021

**What do you like best about Plivo?**

It's easy to setup and easy to use and buy numbers.

**What do you dislike about Plivo?**

Customer service and support team is not that great.

**What problems is Plivo solving and how is that benefiting you?**

Sending reminder to customers.

  ### 11. Frustrated and Disappointing

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 04, 2021

**What do you like best about Plivo?**

The ease of opening an account online  .

**What do you dislike about Plivo?**

I attempted multiple times to contact Plivo via email phone and the web form on their web page. I never received a call back. After multiple emails to different people at Plivo I received a response letting me know that my information was being forwarded to a Sales Manager. I never received a response after and decided to move forward with a different provider due to the lack of customer service and response from their organization.

**What problems is Plivo solving and how is that benefiting you?**

I am not solving any problems with Plivo. I chose to work with a different provider.

  ### 12. Decently developed api — terrible support

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 27, 2020

**What do you like best about Plivo?**

Prices are lower than twilio... decently simple to implement

**What do you dislike about Plivo?**

Difficulty in getting a short code... no support help, guidance or suggestions.

Before switching to twilio for short code, we had absolutely zero useful responses from support on rejection or spam blocking rates.

**What problems is Plivo solving and how is that benefiting you?**

Phone number pin verification.  Inexpensive

  ### 13. Unacceptable business practices

**Rating:** 0.0/5.0 stars

**Reviewed by:** Martin L. | Founder & CEO, Media Production, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 25, 2019

**What do you like best about Plivo?**

Plivo works. You can use phone numbers and program them just as they say. It's not the best service on the market, comparing to the competition, it has some problems, but it could be acceptable for you.

**What do you dislike about Plivo?**

This company is completely untrustworthy. After months of running contract I've suddenly received a notice of termination: within 48 hours notice. There was no reason given. "Your account has been flagged" is not a reason. No explanation. No warning.

The funny thing is that I have not been even using the account for last few months, yet I have violated some unspecified terms of service. I don't know which ones specifically.

Such behavior makes this company completely untrustworthy. Nobody can move entire communication system elsewhere in 48 hours.

Are you willing to do business with someone who just cancels your contract for no reason whenever he feels like without a warning, with no word of explanation?

Do yourself a favor and avoid any company that shows that level of arrogance and irresponsibility. No matter the size. It's just not worth to risk being a hostage of people like that.

**Recommendations to others considering Plivo:**

Don't use it. Product is OK, but the company's policy towards clients is unacceptable. You take a huge risk using their services.

**What problems is Plivo solving and how is that benefiting you?**

I've build a communication system for live broadcasts, so people can call the show via regular phone numbers.

  ### 14. We hired sequential numbers that were changed later & Bad quality 

**Rating:** 1.0/5.0 stars

**Reviewed by:** Gonzalo L. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 08, 2019

**What do you like best about Plivo?**

Good online tools, cheaper than alternatives, the possibility of connecting endpoints directly.

**What do you dislike about Plivo?**

Bad quality on the INTL phones. Also the fact that we hired and paid during 2+ years some sequential numbers the were decommissioned and the only option is to hire new ones (different numbers). That means to re-print business cards and lose touch with existing customers. In addition, the new numbers hired didn't work properly for months

**What problems is Plivo solving and how is that benefiting you?**

Trying to have VoIP on our company. Considering alternatives right now

  ### 15. Twilio is any day better when you have volume

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 09, 2017

**What do you like best about Plivo?**

At low volume, they might be more attentive to you when compared to twilio. US,canada pricing is low. 

**What do you dislike about Plivo?**

Everything else. When you are not a customer, your sales queries will get resolved really fast, but when you become a customer, you will not get reply. This happens because once you have integrated your system with plivo, the changes that you will move to twillo is low and the plivo guys very well understand this. 

To start with there a lot of countries where the number pricing of plivo is higher than twillo. The mobile SDK of plivo is not very good. You will spend months with your developer trying to solve the bugs, ultimately to find out the issue is with plivo. To add to it, sometimes to numbers don't work. As we run telephony system, we sell the number to our customer, it will not work, and then we have to replace it. It reflects really bad to our customers who dont understand the fault is from plivo. 

The casualty of the company is to the point that different pricing is shown in when you download the pricing excel, the website has a different price and the developer application has a different price for a few countries. 

**Recommendations to others considering Plivo:**

Take it if you have low volume and your business is price sensitive to telephony. 

**What problems is Plivo solving and how is that benefiting you?**

We run a telephony system. The pricing is low for US /Canada which works out to be for our advantage. 

**Official Response from Loretta Jones:**

> At this time we are short staffed in our support department.  We are aware of this so we are ramping up resources on our support team so that they can be more responsive.

  ### 16. Plivo, the voice platform that could do better but chooses to do worse

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 14, 2018

**What do you like best about Plivo?**

clean(ish) web interface , easy to find your way in it - competition has sometime nightmarish web UIs 
price for sms and for dids seems lower than competition (but this benefit is out-weight by the fact that you have to pay for second call leg ; and the information that you have to pay for that is pretty well hidden in the website).

**What do you dislike about Plivo?**

They will shamelessly share your personal information with authorities for cases when your end-user breaches any laws.  Is one of your customers doing god knows what and police are inquiring about end-user info? Plivo will share your own personal info to authorities.   You will not be able to travel without fearing being detained for something one of your customers might have done and for which Plivo has provided authorities with your own personal details, rather than asking you who is the end user for service x or y or z.   This is unforgivable. 

Next , they will charge you "carrier fees" (and these will be thousand of dollars) for things that were done by your customers.  I get it, I could pass the charges over to your customers for whatever they did, be it telemarketing/calling DNC numbers or whatever else.  Just understand that Plivo will NOT provide any documents to show that the carrier charges are valid charges. They will blatantly refuse to provide any supporting documents. Its like they made up the charge, found a justification for it (piggybacking on a 3rd party complaint) and since they don't have any documents to support the legality of such charge, they will blatantly refuse to provide any such documents.  "Take it or leave it. If you don't pay it, we will suspend your account. Oh , you want to dispute the charge? No way. We will suspend your account"  . Sounds like extortion to me.

Next, let's talk about day to day operations:

Why do we have to pay for second call leg, even if second call leg is SIP and even if it doesnt cost Plivo anything to terminate a call via SIP . Competition doesn't charge that .    API was created to closely mimic what your competition does,  which is a bit backwards. Plivo could have innovated but they chose to copy.   There's no API function to get list of countries (same mistake as the competition) - so you have to download list of countries periodically.   Then there are not too many options for filtering.   Then there are countries where documents are required. Which Plivo doesn't indicate before an API purchase. So you will purchase a phone number for country XYZ only to find out that that specific country requires the end-user to be located within same geographic area as the number is.  There's no way to get a refund for those numbers , even if you do not formally "activate" them - well, unless you write them an email.   Come on guys, really?  You created an API for the purposes of allowing your customers to automate their tasks but then you are forcing them to cross-check the information manually before each purchase, just to make sure that the country does'nt have any registration requirements?  Couldn't you have added this information in an API call? 

Then there's the endless maintenance notifications. Today SMS for X Y and Z networks is down, yesterday it was origination from country ABC, two days ago it was SMS for network Vodafone, and so on.  It makes it looks as Plivo is not very stable and that things have to be constantly tweaked and repaired - hence the endless and countless maintenance windows that put various services down. I do appreciate the notices and the fact that you are letting customers know about your various downtimes, but I feel like you are having too many issues. 

Support - doesn't seem to be located within US and sometimes you will have to explain the same thing several times before it is understood by support. (this goes for API integration mostly).

Management - we had a phone conversation with management regarding these issues. It's been months since then, and none of the problems we reported (which are described in this review) were solved. 


**Recommendations to others considering Plivo:**

Do not use them. They will share your personal info with authorities over complaints received on your customer's activities - rather than inquiring with you about who is the real end-user behind a phone number. 

**What problems is Plivo solving and how is that benefiting you?**

The only benefits I currently see are the benefits my lawyer could see, should I ever be detained for something one of my customers has done but for which Plivo has just shared my own personal info, instead of asking for end-user details.

Business problems - sometimes I am creating business problems with Plivo, instead of solving them.  (see my comments about registration requirements ; have to go back to customer, refund,  provide numbers from different carrier that doesn't require end-user registration - and sometimes these requirements are not even mandated by the law for the countries where Plivo is asking for that info ; see for example Norway where Plivo is asking for end-user info/proof of address, but where this is not a requirement mandated by Norway telecom regulator or authorities).

  ### 17. Ask us 1500$ without any valid reason (they said spam) and we never pay for their service!

**Rating:** 0.0/5.0 stars

**Reviewed by:** Alexis Giuseppe G. | Président & Développeur, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 25, 2019

**What do you like best about Plivo?**

Nothing, we never registered on their website.

**What do you dislike about Plivo?**

Ask us 1500$ without any valid reason (they said spam) and we never pay for their service!

**What problems is Plivo solving and how is that benefiting you?**

Ask us 1500$ without any valid reason (they said spam) and we never pay for their service!

  ### 18. Cheap, but horrible service

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 24, 2016

**What do you like best about Plivo?**

Best-in-class pricing, as far as I've seen.
Simple API and good documentation.
Most of the features that I'd like to have.

**What do you dislike about Plivo?**

Extremely poor customer service. I ordered a phone number and needed to send them documentation that proved that I operate at the address I provided. Since I can't think of what kind of documentation they wanted me to send, I sent a customer support request to clarify. I have yet to receive a reply, and it's been over a month (I sent two follow-ups, one of them via a different channel, but still no reply). I'm abandoning them for Nexmo.

Some missing features, ex: you can send outgoing DTMF in calls but you can't receive DTMF input.
Could have TTS features, which I was pleasantly surprised that Nexmo has.

**What problems is Plivo solving and how is that benefiting you?**

I needed to send SMS (mainly for verifying phone numbers) and make outbound calls (also mainly for verifying phone numbers). Got SMS working quite easily, but have given up outbound calls for the reasons mentioned above.


## Plivo Discussions
  - [Do you think that soon Plivo could offer integration with WhatsApp?](https://www.g2.com/discussions/32048-do-you-think-that-soon-plivo-could-offer-integration-with-whatsapp) - 1 comment, 2 upvotes
  - [How has your experience with Plivo, or its competitors, been?](https://www.g2.com/discussions/how-has-your-experience-with-plivo-or-its-competitors-been) - 1 comment, 1 upvote
  - [When will Plivo integrate RCS?](https://www.g2.com/discussions/when-will-plivo-integrate-rcs) - 1 comment, 1 upvote
  - [Has anyone used Plivo to create Voice to Voice communication from browser to browser?](https://www.g2.com/discussions/37744-has-anyone-used-plivo-to-create-voice-to-voice-communication-from-browser-to-browser) - 1 comment, 1 upvote
  - [If there is a way, how do I locate a call recording by telephone number?](https://www.g2.com/discussions/34394-if-there-is-a-way-how-do-i-locate-a-call-recording-by-telephone-number) - 1 comment, 1 upvote

- [View Plivo pricing details and edition comparison](https://www.g2.com/products/plivo/reviews?filters%5Bnps_score%5D%5B%5D=1&section=pricing&secure%5Bexpires_at%5D=2026-08-14+09%3A18%3A00+-0500&secure%5Bsession_id%5D=761010f9-850f-4bbe-babb-d3da748e40a3&secure%5Btoken%5D=f7e4af8fc7977b6e6573d1e2dd3a209791ac15a2c1ccaafefc2637c1284352d3&format=llm_user)
## Plivo Integrations
  - [Aavaz](https://www.g2.com/products/aavaz/reviews)
  - [Cal.com](https://www.g2.com/products/cal-com/reviews)
  - [Calendly](https://www.g2.com/products/calendly/reviews)
  - [Deepgram](https://www.g2.com/products/deepgram/reviews)
  - [Dropbox](https://www.g2.com/products/dropbox/reviews)
  - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Linear](https://www.g2.com/products/linear/reviews)
  - [Notion](https://www.g2.com/products/notion/reviews)
  - [Openai](https://www.g2.com/products/openai/reviews)
  - [Perplexity](https://www.g2.com/products/perplexity/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [SerpApi](https://www.g2.com/products/serpapi-serpapi/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [xAI](https://www.g2.com/products/xai/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)

## Plivo Features
**Additional Functionality**
- Automated Responses
- Chat/Messaging
- Generative AI
- Call Recording
- Activity Dashboard
- Sentiment Analysis
- Communication Management
- Real-Time Reporting
- SMS Messaging
- Interaction Tracking
- Audio/Video Conferencing
- Call Monitoring
- Customizable Branding
- Call Routing
- Contact Management
- Voice Mail
- Multi-Language
- Two-Way Audio & Video
- Real-Time Updates
- Chat Transcript
- Reporting/Analytics
- Live Chat
- Caller ID
- IVR
- Real-Time Monitoring
- SMS Marketing
- File Sharing
- Fax Management
- API
- AI Copilot
- Chatbot
- Mobile Access

**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Additional Functionality**
- Fraud Detection
- PCI Compliance
- Application Management
- Audit Management
- Single Sign On
- Secure Data Storage
- SSL Security
- Privileged Account Management
- Reporting & Statistics
- Two-Factor Authentication
- Member Accounts
- HIPAA Compliant
- AI Copilot
- Self-Service Access Request
- User Provisioning
- Audit Trail
- Third-Party Integrations
- Real-Time Notifications
- Active Directory Integration
- Authentication
- Compliance Management
- Workflow Management
- Access Controls/Permissions
- Access Management
- Secure Login
- Customizable Branding
- Real-Time Monitoring
- Security Auditing
- Policy Management
- Data Synchronization
- Collaboration Tools
- API
- Unified Directory
- Multi-Factor Authentication
- Biometrics
- Activity Dashboard
- Generative AI
- Credential Management
- Event Logs
- Real-Time Analytics
- Password Management
- Access Certification
- Self Service Portal
- Mobile Access

**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Authentication type**
- SMS-Based
- Voice-Based Telephony
- Knowledge-Based Authentication
- Two-Factor Authentication
- Mobile Authentication

**Messenger**
- Sequencing
- AI
- Video Chat
- Customization Interface
- Generative AI

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- MMS Marketing
- Personalization
- Transactional SMS
- Link Shortening
- SMS Messaging
- Scheduled Messaging
- Chat/Messaging
- 2-Way Messaging

**Channels**
- Multi-Channel Coverage
- Open Listening

**Functionality**
- Ease Of Integration
- API Call Speed
- Unified Communications
- Alerts/Notifications
- Computer Telephony Integration
- Multi-Channel Communication

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)
- Multi-Language

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement

**Customer Support**
- Text
- Speech
- Knowledge Base
- Knowledge Base Management

**Generative AI**
- AI Text Generation
- AI Text-to-Speech
- Generative AI

**Generative AI**
- AI Text Generation

**Platform Basics - Phone Verification**
- Accuracy
- Scalability
- Security Measures
- Reliable Delivery
- Customizable Workflows

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Lead Generation
- Document Processing
- Feedback Collection
- Natural Language Processing
- Simulation and Scenario Generation

**WhatsApp Messaging - WhatsApp Marketing**
- Transactional Messages
- Bulk WhatsApp Messaging
- Conversational Messaging
- Personalization
- Promotional Messages
- Automated Replies

**Messaging - RCS Business Messaging**
- Personalization
- Rich Media
- Interactive Messages
- Branded Templates
- Automation
- Conversational RCS
- Transactional RCS
- Promotional RCS

**Analysis**
- Multi-Channel Attribution
- ROI Tracking
- Engagement Tracking
- Behavior Tracking
- Activity Tracking
- Conversion Tracking

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Real-Time Notifications
- Real-time Consumer-facing Chat

**Channels**
- Website
- Text Message (SMS)
- Voice Assistants
- Other
- Multi-Channel Marketing

**Design**
- Personalization
- Inbound Identification
- Regulatory Compliance
- Batch Communications
- Multi-Channel Communication
- On-Demand Communications
- Interactive Content

**Support**
- Documentation
- Professional Support

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop
- Drag & Drop Editor
- Human-in-the-loop (HITL)

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information
- Augmented Analytics
- Proactive Chat

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Automation**
- Ticket Resolution
- Customization
- Intelligent Routing
- Customizable Templates

**Generative AI**
- AI Text Generation
- Generative AI

**Additional Features - Phone Verification**
- Integration Abilities
- Compliance with Regulations
- Reporting and Analytics

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**WhatsApp Business Platform - WhatsApp Marketing**
- Segmentation
- API Integration
- WhatsApp Commerce
- Analytics

**Security / Verification - RCS Business Messaging**
- Verified Sender
- Encryption
- Authentication

**Campaigns**
- Proximity Marketing
- Bulk SMS
- Two-Way Text Messaging
- Audience Segmentation
- Campaign Segmentation
- Drip Campaigns
- Multi-Campaign
- Email Marketing
- Multi-Channel Marketing
- Location-Based Marketing
- SMS Marketing
- Real-Time Notifications
- Mobile Alerts

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Customers**
- Analytics
- Lead Gathering
- Sales Conversion
- Customer Service Analytics
- Reporting/Analytics

**Implementation**
- Easy Setup
- Mobile SDK
- Web SDK

**Artificial Intelligence**
- Learning
- Language
- Conversational AI
- Generative AI

**Generative AI**
- AI Text Generation
- Generative AI

**Generative AI**
- AI Text Generation

**Generative AI**
- AI Text Generation

**Generative AI**
- AI Text Generation
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Phone Verification**
- Autonomous Task Execution

**Analytics / Deliverability - RCS Business Messaging**
- Read Receipts
- Analytics
- SMS Fallback

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

**Additional Functionality**
- Credential Management
- Active Directory Integration
- Activity Dashboard
- Remote Access/Control
- Compliance Management
- Audit Management
- Social Sign On
- Secure Login
- Real-Time Monitoring
- API
- Access Management
- Third-Party Integrations
- Event Logs
- Role-Based Permissions
- Policy Management
- Reporting & Statistics
- Fraud Detection
- Access Controls/Permissions
- Member Accounts
- Real-Time Notifications
- AI Copilot
- Generative AI
- Customizable Branding
- Alerts/Notifications
- Secure Data Storage
- Single Sign On
- Real-Time Analytics
- Data Verification
- Biometrics
- Multiple User Accounts
- Workflow Management
- Activity Tracking
- User Management
- Risk Alerts
- Self Service Portal
- Password Management
- Push Notifications
- Access Control
- Email Alerts
- Data Security
- Reporting/Analytics
- Knowledge Base Management
- Monitoring
- Multiple Authentication Methods

**Additional Functionality**
- Agent Collaboration
- Data Governance
- Prompt Engineering
- Feedback Management
- For No-Code Development
- Version Control
- Role-Based Permissions
- Dynamic Modeling
- API
- Memory Management
- Monitoring
- Scalability
- Cost Management
- Scheduling
- Natural Language Interface
- Access Controls/Permissions
- Multiple LLM Models
- Integration Management
- Customizable Frameworks
- Pre-built Templates
- Analytics
- Intent Recognition
- Contextual Guidance
- Rules-Based Workflow
- Attended Automation
- Drag & Drop
- For Sales/Marketing
- Generative AI
- Business Process Automation
- AI Copilot
- Third-Party Integrations
- Multi-Channel Communication
- Sentiment Analysis
- Deep Learning
- Code-free Development
- Compliance Management
- Automated Responses
- Knowledge Management
- Transfers/Routing
- Personalization
- Activity Dashboard
- Customer Experience Management
- Virtual Personal Assistant (VPA)
- Chatbot
- Speech Recognition
- Reporting/Analytics
- Task Management
- Customer Engagement
- AI/Machine Learning
- Configurable Workflow
- Unattended Automation
- Conversation Intelligence
- Workflow Automation
- Proactive Error Detection

**Additional Functionality**
- Customer Surveys
- Lead Qualification
- Transcripts/Chat History
- Language Detection
- Pre-Configured Bot
- Lead Capture
- Code-free Development
- Natural Language Processing
- Multi-Language
- For Sales/Marketing
- Contextual Guidance
- Automated Responses
- Customer Support
- Chatbot
- Intent Recognition
- Sentiment Analysis
- Customer Experience Management
- Query Suggestions
- Transfers/Routing
- AI Copilot
- Canned Responses
- AI/Machine Learning
- Multi-Channel Communication
- Automated Routing
- Workflow Automation

**Additional Functionality**
- Chat/Messaging
- Customer Database
- Customizable Branding
- Call Recording
- Autoresponders
- IVR
- Email Management
- Template Management
- SMS Messaging
- Surveys & Feedback
- Content Management
- Knowledge Base Management
- Compliance Management
- Multi-Language
- Interaction Tracking
- Third-Party Integrations
- Social Media Integration
- Workflow Management
- Customer History
- Activity Dashboard
- AI Copilot
- Video Support
- CRM
- Inbox Management
- API
- Alerts/Notifications
- Feedback Management
- Reporting & Statistics
- Collaboration Tools
- Activity Tracking

**Additional Functionality**
- Workflow Management
- Interaction Tracking
- Alerts/Notifications
- Single Sign On
- Self Service Portal
- Real-Time Analytics
- Customer Database
- Client Portal
- Inventory Management
- Tagging
- Configurable Workflow
- Customer History
- Surveys & Feedback
- Support Ticket Management
- Service Level Agreement (SLA) Management
- Widgets
- Search/Filter
- Chatbot
- Email Templates
- Activity Tracking
- Feedback Management
- Real-Time Data
- API
- Reporting/Analytics
- Event Triggered Actions
- Website Integration
- Help Desk Management
- Call Center Management
- Queue Management
- SSL Security
- Social Media Integration
- CRM
- Chat/Messaging
- Live Chat
- AI Copilot
- Customizable Reports
- Email Management
- Customizable Branding
- Reporting & Statistics
- Real-Time Notifications
- Access Controls/Permissions
- Customizable Forms
- Customer Communication
- Activity Dashboard
- Third-Party Integrations
- Customizable Fields
- Multi-Channel Communication
- Application Management
- Communication Management
- Role-Based Permissions

**Engagement**
- Social Promotion

**SMS Platform**
- Reporting
- Marketing Automation
- Short Codes
- API Integration
- QR Codes

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Decision Making

**Agentic AI - Conversational Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Multi-Language

**AI - RCS Business Messaging**
- AI

**Additional Functionality**
- Customizable Fields
- API
- Real-Time Notifications
- Lead Nurturing
- Human Handover
- Lead Management
- Product Recommendations
- Customer Experience Management
- SMS Messaging
- Appointment Management
- Chat/Messaging
- Real-Time Monitoring
- Lead Distribution
- Campaign Segmentation
- Data Import/Export
- A/B Testing
- Real-Time Data
- Real-time Conversations
- Customizable Branding
- Lead Qualification
- Template Management
- Autoresponders
- Contact Database
- Customer Segmentation
- One-to-One Messaging
- Communication Management
- Campaign Management
- Activity Dashboard
- Lead Capture
- Appointment Scheduling
- Reporting & Statistics
- Event Triggered Actions
- Chatbot
- Group Messaging
- AI Copilot
- Customer Database
- Multi-Channel Communication
- Email Automation
- Surveys & Feedback
- CRM
- Engagement Tracking

**Communication Channels**
- Email to Case
- Chat/Live Support
- Voice
- Video Chat

**Platform**
- Optimization
- Internationalization
- Social Media Integration
- Third-Party Integrations

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Decision Making
- Third-Party Integrations
- Campaign Planning
- Multi-Language

**Agentic AI - Mobile Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Decision Making
- Campaign Planning

**AI Automation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Visual Analytics
- Autoresponders
- Landing Pages/Web Forms
- Campaign Analytics
- Reporting & Statistics
- Campaign Scheduling
- Contact Management
- Text-to-Win
- CRM
- AI Copilot
- Data Import/Export
- Contextual Targeting
- Real-Time Data
- Mobile Access
- API
- Coupons
- Customizable Templates
- Drag & Drop
- A/B Testing
- Generative AI
- Real-Time Analytics
- Campaign Management
- Event Triggered Actions
- Real-Time Reporting
- Contact Database
- Customizable Branding
- Reminders

**AI Content Generation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Campaign Scheduling
- Reputation Management
- Polls/Voting
- Compliance Management
- Customer Segmentation
- Landing Pages/Web Forms
- AI Copilot
- API
- Text-to-Win
- Mobile Coupons
- Natural Language Processing
- Customizable Templates
- Drip Campaigns
- Contact Management
- Activity Tracking
- Communication Management
- Reporting/Analytics
- Keyword Tracking
- Multi-Campaign
- Mass Texting
- Interaction Tracking
- Alerts/Notifications
- Consent Management
- Engagement Tracking
- Open Rate Tracking
- Generative AI
- Automated Responses
- Reporting & Statistics
- Templates
- Survey Builder
- Contact Database
- Real-Time Notifications
- Customizable Fields
- Reminders
- Mobile Alerts
- Automated Scheduling
- Campaign Management
- MMS
- Event Triggered Actions
- Mobile Keywords
- Audience Targeting
- Activity Dashboard
- Template Management
- Autoresponders
- Survey/Poll Management

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

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