Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"PlayVox help us get ahead of schedules and stay productive!"
4.5/5
What do you like best about Playvox WFM?

You can switch shifts quickly. It sends us a notification 5 minutes prior to we have to switch shifts. Wonderful! Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

The Google Calendar integration doesn't work really well. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Thank you for your review and sharing your appreciation of Playvox!

Rina L.
RL
Rina L.
Customer Service Representative
Mid-Market (51-1000 emp.)
"Playvox is easy to use."
5/5
What do you like best about Playvox WFM?

It is easy to use, beginner friendly since you don't need a lot of process to request for a swap or to view your schedule. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

For me, there is no downside on using it. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Rina,

Thank you for your review and sharing your appreciation of Plavyox!

Alex B.
AB
Alex B.
Enterprise (> 1000 emp.)
"Pretty great time resource!"
4/5
What do you like best about Playvox WFM?

I love the ease of clocking in and out for shifts, submitting time off requests, as well as the active time counter to let you know how long you've been in each task. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

Some bugs with linking to other systems such as Talkdesk. Doesn't always communicate shift changes and sometimes has to be manually entered/adjusted. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Alex,

Thank you for your review and sharing your appreciation of Plavyox!

Audrey G.
AG
Audrey G.
Small-Business (50 or fewer emp.)
"You're built in secretary"
4.5/5
What do you like best about Playvox WFM?

PlayVox has been working for me like a digital secretary! I know where I need to be, what I need to be doing, and what at what time. I love that I can see a detailed schedule with a week in advance! Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

I would like to see PlayVox use a 12-hour clock rather than a 24-hour clock for continuity purposes with other technologies. It is on the rare side that a person uses a 24-hour clock, so seeing your schedule on a 24-hour timeline versus everything else that's on a 12-hour clock is a little too much math for in-the-moment fast planning/adjustments. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Audrey,

Thank you for your review and sharing your appreciation of Playvox!

PC
precious c.
csr
Mid-Market (51-1000 emp.)
"playvox is very good to use"
5/5
What do you like best about Playvox WFM?

the easy access to overtime, and the access to schedule Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

no complaints on the use of playvox at all Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Precious,

Thank you for your review and sharing your appreciation of Playvox!

Erica A.
EA
Erica A.
Customer Experience advocate
Enterprise (> 1000 emp.)
"Playvox makes my work life 10x easier"
5/5
What do you like best about Playvox WFM?

I love that I have the ability to review my own stats, check my schedule, swap days, pick up shifts, and request time. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

I think my occupancy is not fully grasping what I do on a day-to-day basis like escalation tickets. But Overall I think everything else is great. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Erica,

Thank you for your review and sharing your appreciation of Playvox!

Jenifa A.
JA
Jenifa A.
Contact Center agent
Enterprise (> 1000 emp.)
"Functional"
4.5/5
What do you like best about Playvox WFM?

How semaless the process is to see your schedule for the week, month and day. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

At times scheduling time off can be a bit of a hassle. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Jenifa,

Thank you for your review and sharing your appreciation of Playvox!

Brianna T.
BT
Brianna T.
Customer Support II
Small-Business (50 or fewer emp.)
"Scheduling and Adherence"
5/5
What do you like best about Playvox WFM?

I like how the adherece feature will help keep you on track with your schedule throughout your shift. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

honestly I don't havee or see any down sides. I've used Plyvix with a previous employer and am very familiar with the program. I love using it! Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Brianna,

Thank you for your review and sharing your appreciation of Playvox!

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Playvox"
5/5
What do you like best about Playvox WFM?

up to date and fast and never have trouble getting in Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

nothing it always works good no issues.. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Thank you for your review and sharing your appreciation of Playvox!

Tomas luis F.
TF
Tomas luis F.
Mid-Market (51-1000 emp.)
"Playvox: Immediate feedback"
5/5
What do you like best about Playvox WFM?

Playvox is a simple interface that allows you to keep track of your progress, evaluations and interactions with the team, allowing you to accomplish your tasks with only one click in most situations. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

In a personal matter, I think the rankings and Karma score should have more attributes, allowing you to earn more badges in less time. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Tomas,

Thank you for your review and sharing your appreciation of Playvox!