Mehdi J.
MJ
Mehdi J.
Workforce Management Specialist
Mid-Market (51-1000 emp.)
"A great WFM software that could still be improved"
4.5/5
What do you like best about Playvox WFM?

I use Playvox everyday as i'm the part of the WFM as a scheduler, is it easy to use once you get the hang of it, and the sections break down makes it easy to make configurations, like the user templates, roster, shift templates etc. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

Some features could be improved, like the schedule event feature. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Mehdi,

Thank you for your review and sharing your appreciation of Playvox

JB
Janiece B.
Customer care representative
Enterprise (> 1000 emp.)
"I love playvox it is so easy to read and easy to use"
5/5
What do you like best about Playvox WFM?

I can access my schedule weeks ahead, it shows me my hours, overtime and alot of other things Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

I love everything about it, it makes things alot easier for me Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Janiece,

Thank you for your review and sharing your appreciation of Playvox!

OV
omar v.
customer care
Mid-Market (51-1000 emp.)
"I think is a good tool to follow the schedule"
5/5
What do you like best about Playvox WFM?

that it help me to follow my shedule with no problem and make me be on time is a Ese of use Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

nothing at all since is a very good tool Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Omar,

Thank you for your review and sharing your appreciation of Playvox!

KH
Kelsey H.
Customer Service Rep. II
Enterprise (> 1000 emp.)
"Great experience"
5/5
What do you like best about Playvox WFM?

I'll be using Playvox everyday. I love how everything is broken down into sections and it's easy to see and find what I need! It's easy to submit time off and to veiw the scheduel. The color code is is also easy to follow for the scheduel I have. If I don't know something I can just click on the help icon for assistance. There's a search box and I can browse by product area if I need to. The preferences are also easy to change. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

I don't have any dislikes about Playvox. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Kelsey,

Thank you for your review and sharing your appreciation of Playvox!

PS
Prakhar S.
Insurance consultant
Mid-Market (51-1000 emp.)
"Automation making life easy"
5/5
What do you like best about Playvox WFM?

While working from home it's really easy to monitor the que and act as per requirement, It also helps me to be on top of my roster and any realtime changes made to it as per requirements. Instead of going through chats I can just check all of my scheduling at one place. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

It still does not allow you to apply for leaves and update timesheet yet Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Prakhar,

Thank you for your review and sharing your appreciation of Playvox!

CR
christine r.
Customer Service
Mid-Market (51-1000 emp.)
"Very accurate and professional"
5/5
What do you like best about Playvox WFM?

Keeps me up to date with my schedule.... Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

Nothing at the moment. I think it is a very good. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Christine,

Thank you for your review and sharing your appreciation of Playvox!

KM
kevin m.
customer service representative
Mid-Market (51-1000 emp.)
"It is an easy-to-use tool and clearly shows the information you need."
5/5
What do you like best about Playvox WFM?

It is an easy-to-use tool and the way it shows the information. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

Nothing, it's fine as it is, There is nothing to improve. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Kevin,

Thank you for your review and sharing your appreciation of Playvox!

Shahzad S.
SS
Shahzad S.
Customer Support Specialist
Mid-Market (51-1000 emp.)
"Playvox review"
5/5
What do you like best about Playvox WFM?

3rd party integrations with talk desk is great. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

They dont have a mobile app and it is , hard to sync with Google Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Shahzad,

Thank you for your review and sharing your appreciation of Playvox!

JA
Julio A.
Customer service
Mid-Market (51-1000 emp.)
"My experience was great"
5/5
What do you like best about Playvox WFM?

It keeps me updated on my schedule in timing wile i work. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

everything is good with playbox, and excelent agenda keeper Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Julio,

Thank you for your review and sharing your appreciation of Playvox!

MG
Marco G.
Customer Service Assistant
Mid-Market (51-1000 emp.)
"User friendly and helpful"
5/5
What do you like best about Playvox WFM?

Keep my schedule on top, without worring about alarms. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

Could be more colorful or visual atractive Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Marco,

Thank you for your review and sharing your appreciation of Playvox!