Verified User in Automotive
UA
Verified User in Automotive
Enterprise (> 1000 emp.)
"Service Support Asvisor"
5/5
What do you like best about Playvox WFM?

I like that you are able to track your progress throughout the day. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

The system could be a little more accurate. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi,

Thank you for your review and sharing your appreciation of Playvox!

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Rating Playvox"
4/5
What do you like best about Playvox WFM?

Easy to handle , I really like the way the platform looks like. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

Would like to get a short way to get some sort of informs like names Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi,

Thank you for your review and sharing your appreciation of Playvox!

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"It has been awesome."
5/5
What do you like best about Playvox WFM?

I love that it helps me remain on top of my Job and never miss my shifts especially the extension. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

I do not dislike anything as it is so easy to use and i love it Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Thank you for your review and sharing your appreciation of Playvox!

Verified User in Consumer Services
UC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Very simple process to understand"
5/5
What do you like best about Playvox WFM?

The display system is easy to understand Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

The system may not be responsive some days Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Thank you for your review and sharing your appreciation of Playvox!

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Great Application for Work from home teams!"
5/5
What do you like best about Playvox WFM?

I love how I'm able to communicate with my peers even though I'm working remotely. It's easy to use and has a varietty of features. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

Nothing. It's perfect! The easiest app I've ever used! Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi,

Thank you for your review and sharing your appreciation of Playvox!

Jazz S.
JS
Jazz S.
Customer Experience Representative
Mid-Market (51-1000 emp.)
"Many options in one place"
5/5
What do you like best about Playvox WFM?

I like the fact I can get information handly, all explain and easy access. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

overall is good, The information is there, easy to find. Maybe the overview page should not be the activty page... but something more attractive Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Hi Jazz,

Thank you for your review and sharing your appreciation of Playvox!

Verified User in Government Administration
UG
Verified User in Government Administration
Mid-Market (51-1000 emp.)
"Optimal productivity for the work enviroment"
5/5
What do you like best about Playvox WFM?

The speed with which they resolve issues and evaluations of CS agents, as well as they are very clear with the usage Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

There is a section in the Playvox store that exchanges karma points for days off, but it has not been used yet Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Thank you for your review and sharing your appreciation of Playvox!

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"A tool for team work management"
5/5
What do you like best about Playvox WFM?

What stands out about Playvox WFM is its comprehensive capability for team work management. Its focus on agent scheduling, real-time monitoring, and performance management allows for efficient coordination and optimized performance. The tool provides visibility and control, enhancing productivity and decision-making. The generation of detailed reports provides valuable insights for continuous improvement. The seamless integration of these functions into a centralized platform simplifies collaboration and optimizes team efficiency, making Playvox WFM a comprehensive solution for workforce management. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

Playvox WFM can be a bit complicated at first and take time to understand well. Setting it up can also be a bit difficult. Additionally, some more advanced features are only available in the paid version, which might not be ideal if you have a tight budget. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Thank you for your review and sharing your appreciation of Playvox!

Verified User in Consumer Services
AC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Very User friendly"
5/5
What do you like best about Playvox WFM?

The UI is Perfect and Easy for corporate Use Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

Sometimes the Server goes down but it is friendly Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Thank you for your review and sharing your appreciation of Playvox!

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Great application!"
5/5
What do you like best about Playvox WFM?

It's very user friendly. I like that the app is swlf-service. Review collected by and hosted on G2.com.

What do you dislike about Playvox WFM?

There is nothing I don't like about the app. Review collected by and hosted on G2.com.

Response from Donna Lightfoot of Playvox WFM

Thank you for your review and sharing your appreciation of Playvox!