I can view and review my quality aspects from all angles with ease of use. Offers a wide range of features including metrics helping me to evaluate my quality on the go. Review collected by and hosted on G2.com.

I have not faced any downsides so far, that's why I've rated it. Review collected by and hosted on G2.com.

The way it's integrated with zendesk where we can apply personalised filters and the reporting insights it gives us is also the best part of Playvox. Review collected by and hosted on G2.com.

It has been a little slow lately however it will be resolved soon. Review collected by and hosted on G2.com.

Easily review my quality scores.

Calibration is easily created and followed.

Quality comments are clear and to the point.

Helps our business development in the quality aspect. Review collected by and hosted on G2.com.

Nothing negative as all needed features are working as needed in our business. Review collected by and hosted on G2.com.

The ability to drill down to specifics on a call and attaching the call for review as well Review collected by and hosted on G2.com.

Nothign specifically that I dislike about it Review collected by and hosted on G2.com.

The most helpful thing about using playvox is that you'll see the update of your score. Aside from that you can differentiate your previous score to your current one to see if you will have any progress or not. But overall everything is fine and perfect.

I have used Playvox multiple time to track down my progress in score. Review collected by and hosted on G2.com.

When it come to the features of playvox I dont have any bad thing to say. everything is working fine I just like the old vesion than the current one since it's much easier to use and navigate. Review collected by and hosted on G2.com.

It gives us the deeper acknowlegment about the calls and what should we change about it to get better. Review collected by and hosted on G2.com.

I do not find anything which is dislikable. Review collected by and hosted on G2.com.

The playbox loading time is fast enough to review all the quality access given by the QA's on time. In short what I like the most is the quality of the app itself. It is also easy to navigate, it is also being used to different purposes, we can also navigate our scores and coaching logs. Review collected by and hosted on G2.com.

There's no option to change the color interface. Review collected by and hosted on G2.com.

The most helpful benfit is that you can follow up your improvment and enhancing your level at Customer Support

field also we can keep our quality score at the most profissional manner .

Also playvox is Ease of Use and Ease of Implementation . Review collected by and hosted on G2.com.

nothing negative found right now, all I get are the best Review collected by and hosted on G2.com.

I like about the Playvox Quality Management is very easy to use and navigate. It help me a lots when it comes to my job everyday. It makes my lefie better and easy Review collected by and hosted on G2.com.

For me there is no reason to dislike the Playvox Quality Management because its very helpful and easy to use. If i will be going to rate Playvox Quality Management, I will rate it as 10 out of 10 Review collected by and hosted on G2.com.

Before my shift starts, I always visit Playvox to check my scores and coaching forms that I need to sign. It helps me keep track of my performance. Review collected by and hosted on G2.com.

None that I can think of as it's very helpful for me. Review collected by and hosted on G2.com.