Playvox is a tool which not only tells us our quality but also help us giving us a roadway to walk upon. As an agent, We need to stay updated of the process modifications and amendments. Its great that an agent has 100% quality, But it also help those agents who got markdowns, and these markdown are stated with proper reasoning which can help reduce the chances of getting an error in a case if we properly go through the feedback shared to us by the quality team and accordingly Playvox helps them to reduce their chance of getting markdown any further.

Moreover, It is very easy to use and could be implemented in a user friendly way that any agent could understand the use verysoon and without any difficulty.

Thakyou

Vikash Kumar Gupta

Dispute Investigator Review collected by and hosted on G2.com.

Sometime the timeframe for raising a rebuttal is seems to be less, It would be more preferable that the timeframe shall be increased to 1 more days. Review collected by and hosted on G2.com.

I like that i get notification each time I get a feedback from QA and I can check the % and where do i need to focus to improve. Also, the best part is the graphics where I can see how i'm going. Review collected by and hosted on G2.com.

I like all the features as an agent. I saw my manager preparing coachin seasions with me and it's super easy to set. Review collected by and hosted on G2.com.

Great implementation of the bug list and explanation to them, also the technical part of the chat with timings, it's all cool. Also like the informative top score bar with date and withdrawals. Review collected by and hosted on G2.com.

This section requires improvements for ease of use and sorting of assessments, as well as, it is necessary to redesign the button signature assessments, it is not obvious and newcomers will not be able to find it Review collected by and hosted on G2.com.

It is very user friendly. You can see all your evaluation under one page. View their status in one glace. There are also graphs available for those who are visual learners. Review collected by and hosted on G2.com.

Ever since I am using this tool, I have not encountered anything that I do not like. Review collected by and hosted on G2.com.

Comprehensive Quality Assurance Tools: Playvox provides a range of tools for monitoring and evaluating agent performance, including customizable scorecards and real-time feedback, which can help ensure consistent service quality. Review collected by and hosted on G2.com.

Customization Limits: Although Playvox offers customization options, there may be limits to how much users can tailor the system to fit very specific needs or complex workflows. This can be a limitation for organizations with highly unique requirements. Review collected by and hosted on G2.com.

In the application you understand where you are making progress and where you are degressing, it improves the quality of your skills Review collected by and hosted on G2.com.

Everything is clear, clear. Nothing extra, I think I'll leave it like that Review collected by and hosted on G2.com.

What I like best about Playvox Quality Management is its intuitive interface and powerful analytics tools, which make monitoring and enhancing customer interactions effortless. The real-time feedback and customizable evaluation forms enable precise and fair assessments, fostering a culture of continuous improvement. Additionally, the seamless integration with various platforms ensures a unified approach to quality management, ultimately driving better customer satisfaction and operational efficiency. Review collected by and hosted on G2.com.

Nothing to be hoste everything works for me Review collected by and hosted on G2.com.

The upside is I can see my stats and it has coaching note that I can adjust to improve my state/score. Review collected by and hosted on G2.com.

I have been using this for months now and honestly I don't see any challenges so I for now I don't see any downsides for this. Review collected by and hosted on G2.com.

It has a lot of features, an easy-to-use layout, and insightful information. I heartily suggest it! User-friendly, easy to understand and can make changes or updates to form. Has different tabs that ome can enjoy aside from the evaluation and coaching tab. Under community tab, can post your daily life quotes or motivation and can also post your ideas a nd questions. Can do interactions with other user other than using it for documentation purposes of coaching and any other company study. Review collected by and hosted on G2.com.

Although usually easy to use, Playvox's insights are useful, more attention should be paid to offering concrete advice or ideas for enhancement rather than merely supplying data in the form of suggestions. Also, what is Karma points for? Any other uses that it has? Review collected by and hosted on G2.com.

I like that there is a possibility of feedback, you can write comments if you don’t agree with the assessment and it will be checked and corrected quickly, and the interface is very easy to use Review collected by and hosted on G2.com.

Compared to other products, I like pleovox the most, I don’t know if there is a mobile version of playvox, I use the web version, but if there is no mobile version, I think it would be better to create a mobile app as well Review collected by and hosted on G2.com.