I Love the UI of the playvox the most and for QA it has lot of options starting from Workloads management - Creating a customised scoreboard as per our needs. It makes the things very easier.

Also, About the Calibrations part where extracting the reports is so easy and convenient for everyone.

Having said that I have been using the tool for almost more than 4 Years, Still I see there more number of options that I can explore of. Review collected by and hosted on G2.com.

As of now I don't have anything in my mind that I dislike about the Playvox Quality Management.

I looking forward to make use of tool in much bigger way.

Looking forward for more of AI Review collected by and hosted on G2.com.

Basically Playvox is user friendly and we use it on regular basis, very frequently to view the reports from the QA team and acknowledge the review or we also have an option to raise a dispute which is the very helpful.

Best customer support and easy to integrate and also implementing it. We have an option to view the reports of all the reviews in total and get a fair idea of the performances and the area of improvement Review collected by and hosted on G2.com.

There is no dislikes when it comes to using Playvox. One of the best solution when it comes to accessing and viewing the quality reports. Review collected by and hosted on G2.com.

It keeps track of my progress and it is a way to improve my score and it helps in customer support experience. I use Playvox very frequently to keep in track of my scores which is necessary KPI. Playvox is very user friendly and its not too complex for users. Review collected by and hosted on G2.com.

Nothing in particular, could make some updates to change the look Review collected by and hosted on G2.com.

Playvox is the best because it makes it easier for our Supervisors and Quality Analysts to send their audits and it's easy for us to acknowledge it and comment on it. Review collected by and hosted on G2.com.

I don't have anything that I dislike with Playvox Review collected by and hosted on G2.com.

Playox has the minimal UI even a beginner can use & get to know about the evaluations. Review collected by and hosted on G2.com.

Earlier the sign button that is used for acknowledging the scores was very small that one could no see, right now the changes were made and its clearly visible. Review collected by and hosted on G2.com.

I really like that the site is very user-friendly, and our specialists express all the problems in these requests in an accessible way, it is very convenient to consider these situations and clearly shows the problem or where everything is fine in my work cases Review collected by and hosted on G2.com.

I like everything about this service at the moment and have no complaints Review collected by and hosted on G2.com.

its so simply to use and very easy to navigate in the website. Review collected by and hosted on G2.com.

almost nothing, as the website is very easy to use and simple. Review collected by and hosted on G2.com.

We can easily create scorecards, workloads and customize the evaluations.

Our individual performance reviews are based on the reports.

Great custommer support, always on time and direct to the point. Review collected by and hosted on G2.com.

I would like to see better reporting - new quality beta reports are on their way, but I would like to see the Agent report available, we would like to use it as soon as possible. Review collected by and hosted on G2.com.

The nicest thing about Playvox is its helpfulness. This tool was incredibly helpful for my work. It even applies this to other areas, such as displaying our Quality scores so that we may see our successes and shortcomings in our work. In general, Playvox is a useful tool for quality control. It also helping us to deliver efficient customer support by avoiding mark downs incurred on previous evaluations. I use this tool daily to make sure I am aware for my opportunities. It's also helping us on how to integrate company's standards with our skills and is very easy to use. Playvox is giving as the advantage to be a great customer representative. Review collected by and hosted on G2.com.

So far I don't have any problems uisng PLAYVOX Review collected by and hosted on G2.com.

i have a list of qualities i found in Playvox its really user friendly i wenjoyed working on it it gives our everyday office work intresting and entertaining its really my favourite application of all Review collected by and hosted on G2.com.

nothing specific it overall a good and userfriendly application Review collected by and hosted on G2.com.