Using Playvox management helps agents to notice their responsibilities and improve connections and interactiong to the guest. One of the upside of this, after every review by quality experts you can dispute for more explainations for more clarification on the do's and dont's of agents duty. Review collected by and hosted on G2.com.

Playvox Quality Management downside are the latency of the updates and evaluation on the agents. Sometimes I experience late notifiication on my email that are causing my mark affected. Review collected by and hosted on G2.com.

It is easy to use and can be easily implemented especially in the workplace. You can get some tips on how to do best in customer support to give the best customer experience. It can be accessed anytime if you need to check quality scores and evaluations and has a lot of features to use such as posting what you have in mind which is my favorite part of all. This can be a source of communication as well to other employees far from where you work. You can use it frequently, daily and anytime. It creates a seamless unification that can merge thoughts wherein you can also share ideas to integrate. This Product is such a great place where you can't just control your quality of business but at the same time, connect to people. Review collected by and hosted on G2.com.

Nothing as of the moment. Will make sure to provide feedback if there's any. Review collected by and hosted on G2.com.

Easy to use, and simple integration, varioius features Review collected by and hosted on G2.com.

I don't expierence any downsides to this software. Review collected by and hosted on G2.com.

The simplicity to understand the platform Review collected by and hosted on G2.com.

The lack of interaction from other collaborators Review collected by and hosted on G2.com.

The options to see everything on one page, the images for engagement and performing! Review collected by and hosted on G2.com.

No reasons to dislike actually, I have been working with Klarna, Genesys and this one is easier, fast and simple to manage! Review collected by and hosted on G2.com.

Playvox is a tool that fulfills all the functionalities I require to evaluate the performance of the agents. It also gives me the possibility of obtaining reports on said performance. On the other hand, it allows us to set up calibration sessions with the different members of the quality team to determine our level and stay on the same page. Review collected by and hosted on G2.com.

One of the few drawbacks that the tool may have is the unclear arrangement when signing evaluations and determining in the reports who makes the mistakes beyond knowing how many mistakes were made by the agents. Review collected by and hosted on G2.com.

Secure platform, very convenient searches and sorts, data uploads for further analysis. Review collected by and hosted on G2.com.

The design of playvox is somewhat outdated, as well as some points of difference in design styles and not all UX design is intuitive. Review collected by and hosted on G2.com.

I really like the feature of Playvox and the color on it. It is very lively to the eyes of the user Review collected by and hosted on G2.com.

None. Because I am satisfied with the navigation and information as well as the featur of this software Review collected by and hosted on G2.com.

Monitors Details that are required to be noted by the QA analyst Review collected by and hosted on G2.com.

That sometimes the Quality disputes are not effective and left as a chat window with the QA analyst Review collected by and hosted on G2.com.

Playvox Quality Management is very helpful as you will really monitor our QA result and when out Team Manager will upload our coaching we can easlit read and sign it , the upside of this can help you monitor your scores and with that you plan ahead what will be your next strategy. Review collected by and hosted on G2.com.

Playvox Quality Management is leastful when it come to the proble that you already sign the coahes od the audits still reflecting that it was signed. Review collected by and hosted on G2.com.