Playvox Quality Management Reviews & Product Details

Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.

Playvox Quality Management (QM) software efficiently handles digital interactions like support tickets, live chat, and email. Unlike traditional QA, Playvox QM proactively prevents issues and identifies coaching opportunities. It offers flexible scoring, feedback, and calibration to quickly spot problems. By understanding top agent traits, it aids in recruiting and retention, reducing training costs. The software automatically surfaces customer sentiment and streamlines quality workflows, preventing costly CX issues. This digital-first solution elevates agent performance by fixing problems at their root.

Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Our agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.