--- title: Playvox Quality Management Reviews meta_title: 'Playvox Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1163 reviews by the users' company size, role or industry to find out how Playvox Quality Management works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 1163 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Playvox Quality Management Reviews **Vendor:** Playvox **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.8/5.0 **Total Reviews:** 1,163 ## About Playvox Quality Management Playvox provides a flexible, comprehensive digital-first Quality Management solution that lets you go beyond basic Quality Assurance (QA) to full Quality Management (QM) so that you don't just identify problems, you fix them. Coaching and resolution tools are included standard, allowing you to engage and develop employees before the issue occurs. ## Playvox Quality Management Pros & Cons **What users like:** - Users find Playvox Quality Management to be **very easy to navigate** and user-friendly, enhancing daily productivity. (10 reviews) - Users appreciate the **efficiency** of Playvox Quality Management, enabling easy tracking and improvement of performance standards. (9 reviews) - Users value the **customizable QA scorecards** of Playvox, enhancing quality assurance efficiency and clarity in evaluations. (7 reviews) - Users value the **excellent customer support** provided by Playvox, enhancing collaboration and performance improvement. (5 reviews) - Users praise the **intuitive evaluation process** of Playvox, enhancing feedback delivery and streamlining quality monitoring. (5 reviews) - Users find Playvox's **ease of use** and coaching logs management immensely helpful for performance monitoring and feedback. (5 reviews) - Navigation Ease (4 reviews) - Time-saving (4 reviews) - Auditing (3 reviews) - Case Management (3 reviews) **What users dislike:** - Users find **limited customization** options in Playvox Quality Management hinder their ability to tailor the platform to their needs. (3 reviews) - Users find the **missing features** of Playvox Quality Management, like limited dispute raising and interface customization, frustrating. (3 reviews) - Users find **poor reporting** capabilities in Playvox Quality Management, noting a lack of advanced filters and flexibility. (3 reviews) - Users experience **update issues** that hinder KPI visibility and affect workflow, including system downtime during updates. (3 reviews) - Users note that the **ineffectiveness of quality disputes** often leaves them unresolved in the chat window with QA analysts. (1 reviews) - Delay Issues (1 reviews) - Expensive (1 reviews) - Users find the **layout issues** of Playvox detract from readability and accessibility of information, needing design improvements. (1 reviews) - Loading Issues (1 reviews) - Notification Issues (1 reviews) ## Playvox Quality Management Reviews ### 1. My Review **Rating:** 5.0/5.0 stars **Reviewed by:** EJAY S. | Passenger Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Playvox Quality Management?** Detailed platform. Useful and best tool to monitor data and coaching purposes **What do you dislike about Playvox Quality Management?** Notifications. Notification purposes needs to be uodated. **What problems is Playvox Quality Management solving and how is that benefiting you?** Data management and monitoring. ### 2. Playvox as a reliable site for everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Athena c. | Order Fulfillment associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Playvox Quality Management?** I like how there's a lot of shared knowledge that you can see from playvox. It is really helpful, especially for those who need to make a review of other people's performance. **What do you dislike about Playvox Quality Management?** I don't have any downside about playvox because it shows what different perceptions an individual has and you can also see how good can one perform when it comes to working. **Recommendations to others considering Playvox Quality Management:** I would highly recommend Playvox because it will help you improve your work performance. It allows you to analyze what more you can do with your job. You can also socialize with other people from your department. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playbox shows what one certain individual can improve when it comes to their work. When I first used playvox, it amazed me to the point that I was too engaged in using it. I was also able to perform well because I have insights on how I perform at work. **Official Response from Nicole Krogman:** > Hi Athena! Thank you for sharing your feedback. One of our objectives is to focus on the employee experience. We´re glad Playvox is providing you with the tools to make you feel more knowledgeable and make your job easier. ### 3. Playvox has helped us professionalize our QA **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Playvox Quality Management?** I really like the workload function where I can assign a certain amount of tickets to score to my QA Employees. I also like the dashboarding options where I can see how all the agents perform per scoring segment. **What do you dislike about Playvox Quality Management?** Sometimes the settings are not all that intuitive and one has to play around a little bit to find the right set up. But when everything is done, it works well for us. **What problems is Playvox Quality Management solving and how is that benefiting you?** With playvox we are able to professionalize our QA because it gives us the necessary structure. It makes results more comparable and trustworthy. Before, we simply used an excel file. ### 4. Very helpful and useful tool, it helps us in work and our personal life. **Rating:** 5.0/5.0 stars **Reviewed by:** Erick James S. | Production Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Playvox Quality Management?** It helps us improve our performance at work and our personal life which is very useful. I've been using playvox with my previous company, hopefully, it can help other companies as well and it has a bright future, it can compete with top organizations once a day. **What do you dislike about Playvox Quality Management?** I don't have any dislike for playvox since it helps us a lot at work or even in our personal life. The best thing about playvox is it's not yet perfect and it has been a big help. **What problems is Playvox Quality Management solving and how is that benefiting you?** It's solving everything and playvox is a useful website which we can track our goals in work and even in our personal life. It helps us achieve everything at work and in life. **Official Response from Nicole Krogman:** > Hi Erick! Thank you for sharing your feedback. One of our objectives is to focus on the employee experience. We´re glad Playvox is providing you with the tools to make you feel more knowledgeable and make your job easier. ### 5. Best experience with Playvox **Rating:** 5.0/5.0 stars **Reviewed by:** Lina M. | Community Organizer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Playvox Quality Management?** Playvox provides an awesome and neater user interface that allows any user to easily access and use it. The interface is user-friendly. Playvox also has a greater customer support that provides immediate feedback whenever someone requires to make an enquiry. **What do you dislike about Playvox Quality Management?** Playvox does not have a fast filtering feature hence making searching by the users and the viewers of the platform quite hard. It makes users spend a lot of time in searching hence discouraging them. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox solves the problem of checking and monitoring the progress of teams in an organisation. It allows users to quickly monitor progress and makes quality assurance quite easy, thus, ensuring that customers get quality support and delivery of services. **Official Response from Nicole Krogman:** > Hi Lina! Thank you for the wonderful review and for taking the time to share your feedback with us. Playvox was recently recognized by G2 as the easiest to use contact center quality assurance solution, and we are committed to continuously improving our product so it remains intuitive to use and delivers great experience and value for customer service teams. We are actively listening to what our customers need and will definitely take your recommendation into consideration. I will pass this recommendation on to our product team and they will evaluate a fast filtering feature. Feel free to reach out with any additional recommendations or feedback at any time! ### 6. It's a good website, simple to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Arthur F. | Attendent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Playvox Quality Management?** The design of the website and the amount of option to complete the tasks. It´s nice to see the notifications, that the system allow to send. i really enjoy the platform. **What do you dislike about Playvox Quality Management?** I think that all systems can be upgraded to the best form So, a better improve on the system used can be helpfull to the platform. I don't like the tag's, because is confusing **What problems is Playvox Quality Management solving and how is that benefiting you?** sssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss ### 7. Playvox End-user Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Renz Benedict V. | Business Travel Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Playvox Quality Management?** Very clear and concise website. You got every information you need in every tab that you are on. Very user friendly. I love the feature where you can send the message to evaluator without needing to open a new tab. **What do you dislike about Playvox Quality Management?** None that I can think of right now. I love every features playvox currently have and would love to see new updates in the future that will improve the user experience. **What problems is Playvox Quality Management solving and how is that benefiting you?** Maybe the problem that Playvox solved that other app doesn't offer is the dispute button that they have. You can easily send message to your peer and ask for enlightenment with regards to a certain evaluation. ### 8. Very Useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jeric Jed B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Playvox Quality Management?** tracking QA evaluations in a corporate setting **What do you dislike about Playvox Quality Management?** There are still some kinks that needs some tinkering **What problems is Playvox Quality Management solving and how is that benefiting you?** Quality evaluations dail, weekly, monthly and yarly tracking ### 9. Playvox Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed E. | Quality Assurance Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 25, 2022 **What do you like best about Playvox Quality Management?** Playvox is easy to use and very user-friendly. The tabs are clear to navigate and to understand. **What do you dislike about Playvox Quality Management?** The filter option is not that flexible as I have to delete a filter to add another one which could be easier as a drop-down menu. **What problems is Playvox Quality Management solving and how is that benefiting you?** Reporting, evaluations and workload make it easier to track and get insights on what to improve in our business. ### 10. Very convenient for Career Growth and Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Christian T. J. | TRAVEL AGENCY, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Playvox Quality Management?** I like here on how they present the information and all the details are there you can review all the possible disputes here in Playvox and you will know where you can improve. **What do you dislike about Playvox Quality Management?** Playbox helps us to know where we commit a mistake and maybe because it is randomly selected you cannot preview what ever you want to preview since the Plavox control it. **What problems is Playvox Quality Management solving and how is that benefiting you?** Alright the problem here is you cannot select the specific ticket that you want to QA. The benefit for the agent is if the playbox selected a prepayment which is very easy and convenient for new members to growth and improve step by step. **Official Response from Nicole Krogman:** > Hi Christian! Thank you for taking the time to provide input and share your experiences with us. We are always excited to hear from our customers and want to be sure our Workforce Engagement Management Suite is doing all it can to power your contact center. Feel free to reach out with any additional recommendations or feedback at any time! ### 11. Travel agency **Rating:** 5.0/5.0 stars **Reviewed by:** Jetson S. | Travel agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Playvox Quality Management?** We are so happy using playvox. It allows me to enhance my skills and review my calls. It provides ideas to improve myself. It is so easy to navigate, unlike other platforms. **What do you dislike about Playvox Quality Management?** As of now, I don't have significant dislikes or things that I don't like. But, of course, there will be some cons to using this app. I'm glad I don't feel it right away. **What problems is Playvox Quality Management solving and how is that benefiting you?** We are so happy using playvox. It allows me to enhance my skills and review my calls. It provides ideas to improve myself. It is so easy to navigate, unlike other platforms. **Official Response from Nicole Krogman:** > Hi Jetson! Thank you for the wonderful review and for taking the time to share your feedback with us. Playvox was recently recognized by G2 as the easiest to use contact center quality assurance solution, and we are committed to continuously improving our product so it remains intuitive to use and delivers great experience and value for customer service teams. ### 12. Excellent, I use Playvox every day to track my professional development. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Playvox Quality Management?** I can see the information accurately. I receive evaluations, training, and I have feedback. I also access the knowledge base to develop my daily activities. **What do you dislike about Playvox Quality Management?** I never had problems using the Playbox. **Recommendations to others considering Playvox Quality Management:** I like Playvox and I hope it continues that way. If anything changes, let it be for the better. **What problems is Playvox Quality Management solving and how is that benefiting you?** I consult the knowledge base provided by the company where I work. That way, I can know what decisions to make. **Official Response from Camilo Valencia:** > Thank you for taking the time to write a review. Playvox was recently recognized by G2 as a leader in the Quality Assurance Category. We are happy that Playvox is helping you improve your performance and will continue to have features to facilitate your work. ### 13. Useful tool - saves time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Playvox Quality Management?** - easy navigation - not too expensive - helps to improve the quality - easy to organise agents per Team - easy Helpshift integration **What do you dislike about Playvox Quality Management?** There is nothing really to add here, I like the product **What problems is Playvox Quality Management solving and how is that benefiting you?** It helps to keep the quality or responses on a high level. Better communication means improved retenion. ### 14. The best tool to monitor your company's quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Divina R. | Customer Care Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Playvox Quality Management?** Playvox is very accessible to use when it comes to quality processes. It brings good results and efficient, and dynamic features which continue to have customer success and support. **What do you dislike about Playvox Quality Management?** Sometimes, the percentage of an agent's scores is not consistent but it can be managed efficiently. Overall, using playbox brings quality and very dependent tool for any businesses and corporates. **What problems is Playvox Quality Management solving and how is that benefiting you?** When it comes to agents' downside on quality, it's very easy to review and maintain good scores. Providing good feedback and teaching you best practices to achieve quality metrics within your organization. **Official Response from Nicole Krogman:** > Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful solution to drive your quality management program. We are actively listening to what our customers need and will definitely take your recommendation into consideration. I will pass this recommendation on to our product team and they will evaluate the agent score percentages. Feel free to reach out with any additional recommendations or feedback at any time! ### 15. Streamlined our QA **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Playvox Quality Management?** Using Playvox, we were able to xreate a pretty robust QA system and make sure all of our agents are well trained and the quality is high. **What do you dislike about Playvox Quality Management?** They had a few minir glitches with the calibration but their support solved it fairly quickly for us. **What problems is Playvox Quality Management solving and how is that benefiting you?** Quality and calibration across QA analysts **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 16. The best experience i ever had. **Rating:** 5.0/5.0 stars **Reviewed by:** Raul Jr. V. | Travel Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Playvox Quality Management?** What I like the best about Playvox is that it is accurate and very helpful. It also boosts my confidence and helps me to improve more. I can tell my experience to all my friends and colleagues. **What do you dislike about Playvox Quality Management?** Honestly, I don't have anything to dislike about Playvox. Cause the experience with Playvox is really awesome and wonderful. That helps me to improve more and shows all my mistakes that I need to avoid in the future. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox solving is something like a platform that I benefit from so much. It can help me to to resolved a lot of problems and made me fized the issue right away. **Official Response from Nicole Krogman:** > Hi Raul! Thank you for sharing your feedback. One of our objectives is to focus on the employee experience. We´re glad Playvox is providing you with the tools to make you feel more knowledgeable and make your job easier. ### 17. Playvox' Effectiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Kyla G. | BPO Agent, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Playvox Quality Management?** Playvox has been helpful to me to improve myself as an employee based on the scores that I was receiving. After receiving a detailed feedback, that was a breakthrough for me to improve. **What do you dislike about Playvox Quality Management?** Well, since there are qualities that was being pointed out, it also sometimes gives me second doubts but that is only occurring for a short time. It is more useful than not. **What problems is Playvox Quality Management solving and how is that benefiting you?** One of the main problems that Playvox has been massively solving and benefits me is improving the efficiency of the employees that will benefit as a domino effect to the earnings of the company. ### 18. Basics are covered, difficult UI **Rating:** 2.0/5.0 stars **Reviewed by:** Tanner C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Playvox Quality Management?** Quick setup Decent support for implementation **What do you dislike about Playvox Quality Management?** Basic reporting Difficult evaluation flow Workload settings make overdue evaluations "locked in," can't be skipped No data sync for other KPIs in Performance, despite Zendesk integration **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox took QA out of spreadsheets and Google forms, which was a win. ### 19. simple and smart **Rating:** 4.5/5.0 stars **Reviewed by:** Abdelmonem M. | Quality coordinator partner care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2022 **What do you like best about Playvox Quality Management?** simplicity, i can manage scoring multiple agents in the same time also handling my calibrations with different teams **What do you dislike about Playvox Quality Management?** search engine, sometimes i get confused when i search with the interaction id then i use the UID and i find the ticket **What problems is Playvox Quality Management solving and how is that benefiting you?** helping my analysis and tracking for the repeated failures and most failed errors ### 20. Playvox Review **Rating:** 5.0/5.0 stars **Reviewed by:** John Michael J. | Business Travel Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Playvox Quality Management?** The best thing about Playvox is whenever you've got audited you can easily check your score and also if you have any clarification with the audit then you can use the dispute button as well **What do you dislike about Playvox Quality Management?** I think it is not much of a dislike about playvox but a suggestion when it comes to the setup or the display. I think if there are options where you can personalize your account then that would be better. **What problems is Playvox Quality Management solving and how is that benefiting you?** The requests or the tickets we receive from our clients ### 21. Playvox is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana G. | Process Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Playvox Quality Management?** It is easy to use, intuitive and a day-to-day facilitator **What do you dislike about Playvox Quality Management?** Sometimes it can be really slow to open the pages **What problems is Playvox Quality Management solving and how is that benefiting you?** We use Playvox to improve service and as a guide for our agents ### 22. All is well **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad K. | customer support representative, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2023 **What do you like best about Playvox Quality Management?** With mere one touch, I can access the whole record of my quality. **What do you dislike about Playvox Quality Management?** The record is not available on the daily basis. **What problems is Playvox Quality Management solving and how is that benefiting you?** I can view my record even with the different teams which assists me a lot in keeping track. ### 23. Overall, I've had a great experience with Playvox! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Playvox Quality Management?** We can integrate Playvox with multiple CRM tools. This application is immensely user-friendly & straightforward to use, and The Playvox user interface is very intuitive. **What do you dislike about Playvox Quality Management?** Occasionally, Playvox takes longer to load and open interaction tabs. Some languages from other regions need to be supported in the software. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox gives insights into our agent's quality and process knowledge so that our team leaders can coach them on their imperfections. Along with this, Playvox learning ensures our agent's continuous skill development. ### 24. Playvox experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Playvox Quality Management?** Playvox helps to achieve my daily target. I easily get accurate reports and complete my tasks **What do you dislike about Playvox Quality Management?** I haven't experienced any negativity so far. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox provides us to work on random and accurate reports. ### 25. Playvox is really helpful. It helps me checked my quality scores throughout the day **Rating:** 5.0/5.0 stars **Reviewed by:** Dominick O. | Customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Playvox Quality Management?** I like how play vox provides significant comments that motivate me in my daily work. It somehow boosted my confidence, especially when I got 100 excellent scores to my tickets **What do you dislike about Playvox Quality Management?** Actually, Play Vox has different dimensions and fo first time users, it really needs manual instruction on how to use and navigate the PlayVox app. But overall, this is really one of the best app for this kind of job **What problems is Playvox Quality Management solving and how is that benefiting you?** Play Vox is kind of app which is very friendly user and super smooth. In this kind of industry, Play Vox is really important to measure how familiar we are in this fields **Official Response from Nicole Krogman:** > Hi Dominick! Thank you for sharing your feedback. One of our objectives is to focus on the employee experience. We´re glad Playvox is providing you with the tools to make you feel more knowledgeable and make your job easier. ### 26. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth C. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2022 **What do you like best about Playvox Quality Management?** The best thing about Playvox is that it helps you check your service scores. It gives you an idea of where you stand and what needs to improve. It also serves as a medium to motivate people with micro badges that can be shared with someone who deserves an appreciation. **What do you dislike about Playvox Quality Management?** Playvox has a lot of functions that I am not using on a daily basis. All in all, I don't have anything I can say that I dislike about this software. I pretty much get what I need. **Recommendations to others considering Playvox Quality Management:** Using Playvox can help you better understand your scores. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox is trying to solve my agony of thinking if I am hitting my targets. It helps me manage the contacts I take. It also reminds me of the mistakes I have to unlearn when it comes to call flow. **Official Response from Nicole Krogman:** > Hi Ruth. Thank you for your review. We’re glad you’re enjoying our Motivation Product. We firmly believe incentives and recognition help inspire greater team performance, and our customized digital badges are a fun way to recognize team members for outstanding results. ### 27. My life is easy with Playvox **Rating:** 5.0/5.0 stars **Reviewed by:** Jericho T. | business travel consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2022 **What do you like best about Playvox Quality Management?** Keeping track of my evaluations is simple. It aids my development and supports my actions in each situation I handle. I grew from my blunders and gave our clients outstanding customer assistance. **What do you dislike about Playvox Quality Management?** Playvox has no drawbacks, in my opinion, because it allows users to see how well they can do at work as well as their various perspectives on the world. I adore all of the capabilities Playvox now offers and would adore any upcoming improvements that would enhance the user experience. **What problems is Playvox Quality Management solving and how is that benefiting you?** My evaluations are simple to manage. It supports my growth and supports the decisions I make in each situation I handle. I corrected my errors by offering our client excellent customer care. ### 28. Playvox is a good quality checking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher Moses M. | Customer Care Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Playvox Quality Management?** It helps us to quickly check for errors on the tickets being handled and let us see the possible improvements as we have records of our markdowns on our accounts **What do you dislike about Playvox Quality Management?** It will be nice to see more options to evaluate the tickets,Would love a more immersive way of relaying the suggestions to improve the ticket handling and quality assurance **What problems is Playvox Quality Management solving and how is that benefiting you?** It helps me check and inform me of the shortcomings that i have when handling my tickets, it helps me to keep myself on my toes and not get complacent as i always need to perfect the quality of the tickets **Official Response from Nicole Krogman:** > Hi Christopher! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful solution to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time! ### 29. Plavox is very helpful tool. it helps us in our work **Rating:** 5.0/5.0 stars **Reviewed by:** Kristofer Peter P. B. | BPO, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2022 **What do you like best about Playvox Quality Management?** I really appreciate how playvox helps us. We are grateful that we are part of one of the companies that use playvox in our work. It is sure recommendable to the others. **What do you dislike about Playvox Quality Management?** I don't see any disadvantage in using the playvox. As I said earlier it is very convenient and it is very easy to use. It is highly recommendable to my friends and other people. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox offer assistance in our system it is part of our growing business since we started . You can easily use it. It will not make you stressed about your work load. **Official Response from Nicole Krogman:** > Hi Kristofer!Thank you for the wonderful review and for taking the time to share your feedback with us. Playvox was recently recognized by G2 as the easiest to use contact center quality assurance solution, and we are committed to continuously improving our product so it remains intuitive to use and delivers great experience and value for customer service teams. ### 30. Playvox Evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Eliza Mhae C. | Business Travel Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Playvox Quality Management?** I like seeing the graphs and the evaluation results. It was easy to navigate and I can clearly see the data needed. I can say that viewing on playvox is simple yet very informative. **What do you dislike about Playvox Quality Management?** There's not much to dislike about this application, because as I've said earlier it was very easy to use. I can just instead suggest adding themes or color options to customize the website visuals for the users. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox is being used for quality evaluations of our company. We can see our job performances and errors that we have to work on. I must say that I was able to work better. **Official Response from Nicole Krogman:** > Hi Eliza! Thank you for taking the time to write a review. We’re glad you find our reports valuable. We are working hard to make sure they help you accelerate decision making and performance improvements. ### 31. Amazing platform!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ellen C. | Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Playvox Quality Management?** I love Playvox's library tab. It's perfect for answering questions, and everything is very organized and easy to find. I use the "Quality" tabs a lot. These are Assessments, Interactions, Disputes, Workloads, Reports, Scorecards and Calibrations. Of all these, the one I like the most is "Workloads". In this tab, my work is much faster and more practical! **What do you dislike about Playvox Quality Management?** The app's home screen keeps updating non-stop. I've already reported it. I needed to save a specific tab in the browser's bookmarks bar to access PlayVox. But overall, the platform is perfect! I like it! **Recommendations to others considering Playvox Quality Management:** If you are looking for an accessible platform with a beautiful interface that meets all your needs, this is undoubtedly the best choice! At Playvox we have access to everything with excellent quality. I don't see myself using any other platform. Thank you, people! **What problems is Playvox Quality Management solving and how is that benefiting you?** I have a problem with the home screen. But I would never stop using the platform because of that. It's advantageous, and it won't be this problem that will make me give up using it! Thank you so much for making a fantastic and easy-to-use platform! - The issue was resolved a while ago. Thanks for the support, guys! **Official Response from Nicole Krogman:** > Hi Ellen! Thank you for sharing your feedback. One of our objectives is to focus on the employee experience. We´re glad Playvox is providing you with the tools to make your job easier and functioning as a powerful solution to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time! ### 32. It is pretty cool, but have some issues that need to be solved. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Playvox Quality Management?** One app, understandable enough, a lof of different features **What do you dislike about Playvox Quality Management?** Sometimes working with disconnections, we checked VPN with our admins, but everything is okay. Other issues were sent to our Customer Success Manager **What problems is Playvox Quality Management solving and how is that benefiting you?** Quality Control checks ### 33. Playvox for Operations Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ma Jenelyn A. | Senior Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Playvox Quality Management?** Playvox is a better platform for analyzing data coming of from audited contacts of team members. Playvox gives series of charts and auto population analytical views you can choose from and what fits. **What do you dislike about Playvox Quality Management?** There are instances that the page would have some latencies and some seconds in terms of wait time to land to your desired page. This impacts the level of effeciency in utilizing the tool **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox would automatically give different sets of views of analytical reviews that can be generated from the raw submissions which help drive performance since you'll be able to see it at a glance **Official Response from Nicole Krogman:** > Hi Ma Jenelyn! Thank you for taking the time to provide input and share your experiences with us. We are always excited to hear from our customers and want to be sure our Workforce Engagement Management Suite is doing all it can to power your contact center. Feel free to reach out with any additional recommendations or feedback at any time! ### 34. Playvox is very nice and simple **Rating:** 4.5/5.0 stars **Reviewed by:** Fotios (Fotis) K. | Customer Support Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Playvox Quality Management?** I like how easy to comprehend it is. I have used other products too and this is by far the simplest. **What do you dislike about Playvox Quality Management?** It lacks a few features like customizable dashboard, advanced reporting and some custom field options but overall it's a nice choice. **What problems is Playvox Quality Management solving and how is that benefiting you?** It helps me evaluate my team very quickly and identify any areas of opportunity. ### 35. Playvox the best for our telephone agents **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandra P. | Director, Brand Communications & Development Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Playvox Quality Management?** It has a rewards program, where you can reward the best agents of the month, in order to motivate all staff to improve. It also has very accurate analytics that help us to know the trends in real time and what strategies we can follow to improve results. Interaction tracking also allows us to see how agents behave with customers on each call. **What do you dislike about Playvox Quality Management?** The whole software is very easy to use, but I wish the interface design was less confusing, as I have a hard time finding some tools. I would also like to be able to limit the number of points that each agent can give for scoring, this way we administrators have better control over that situation. **What problems is Playvox Quality Management solving and how is that benefiting you?** This is one of the best tools for managing call center agents, as it covers all the control, supervision, monitoring, learning and rewarding of agents. It has useful tools that help us supervisors to recognize the best agents, reward their progress, but also to know the progress and failures of each one, to improve and implement learning strategies that capture more customers and increase sales. **Official Response from Nicole Krogman:** > Hi Alejandra. Thank you for your review. We’re glad you’re enjoying our Motivation Product. We firmly believe incentives and recognition help inspire greater team performance, and our customized digital badges are a fun way to recognize team members for outstanding results. I will pass this recommendation on to our product team and they will evaluate the interface design. Feel free to reach out with any additional recommendations or feedback at any time! ### 36. Very well developed in roster features. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Playvox Quality Management?** Twilio integration, schedule and roster publishing. **What do you dislike about Playvox Quality Management?** Planner and forecasting. Sometimes it doesn't fit expectations. **What problems is Playvox Quality Management solving and how is that benefiting you?** Planner improvement and more accurate Twilio and Zendesk integration. This will give us more accurate numbers and results. ### 37. Best easy to use tool **Rating:** 5.0/5.0 stars **Reviewed by:** Akash D. | Quality Evaluator, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Playvox Quality Management?** There are a lot of filter options that enable us to look at the data in a more depth way. It also helps us to do the analysis and report generated by the tool helps in making more decisions. **What do you dislike about Playvox Quality Management?** Sometimes the tools get very slow but it's very rare. The timezone feature needs to be more specific. Sometimes people are from different regions. It would help a lot if the timezone is mentioned beside the time. **Recommendations to others considering Playvox Quality Management:** I would like to advise you to give it a go, it's very easy to use. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox gets updated with new features and all the feedback is taken into consideration which makes the work more efficient and reliable. Playvox helps in analysis of the work done in the recent time and helps us to take informed decision for future tasks. **Official Response from Nicole Krogman:** > Hi Akash! Thank you for the wonderful review and for taking the time to share your feedback with us. Playvox was recently recognized by G2 as the easiest to use contact center quality assurance solution, and we are committed to continuously improving our product so it remains intuitive to use and delivers great experience and value for customer service teams. Your feedback helps us deliver an even better product. I will pass this recommendation on to our product team and they will evaluate the timezone feature. Feel free to reach out with any additional recommendations or feedback at any time! ### 38. Excellent Quality Assurance Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Reginald Joshua S. | Business Travel Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Playvox Quality Management?** Playvox is user-friendly, unlike any other quality assurance tool, we are able to review these evaluations, and our quality analysts are able to provide feedback on how to resolve the issues. **What do you dislike about Playvox Quality Management?** I do not dislike Playvox, it has really help us in making sure that we are meeting the quality standards. We are also able to dispute any feedback on our evaluations. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox efficiently communicates evaluations between a quality analyst and an agent. We are able to minimize the errors in production as we are able to organize the processes. **Official Response from Nicole Krogman:** > Hi Reginald! Thank you for taking the time to write a review. Playvox was recently recognized by G2 as a leader in the Quality Assurance Category. We’re glad Playvox is helping you improve your performance and will continue to have functionalities to make your job easier. ### 39. Perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Trisha Kyle B. | Customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2022 **What do you like best about Playvox Quality Management?** Using Playvox is quite easy to navigate and very user-friendly. The interface is quite simple and enough for a business setting. Also, it is very useful as a summary of my evaluations. **What do you dislike about Playvox Quality Management?** I actually cannot think of something that I dislike with Playvox since its use is very efficient and very useful. Just one click away and you can access all your evaluations. **What problems is Playvox Quality Management solving and how is that benefiting you?** A problem that Playvox is solving would be summarizing and accessing my Quality Assurance Evaluations. I understand that seeing your scores in one platform is very useful. **Official Response from Nicole Krogman:** > Hi Trisha! Thank you for the wonderful review and for taking the time to share your feedback with us. Playvox was recently recognized by G2 as the easiest to use contact center quality assurance solution, and we are committed to continuously improving our product so it remains intuitive to use and delivers great experience and value for customer service teams. ### 40. A really great app to use for calibration. You can easily check your QAs and is user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Shannen Dianne G. | Business Travel Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Playvox Quality Management?** What I like best with Playvox is its user-friendly platform and very easy to navigate. You can easily check the scores and evaluations of the specific timeframes you prefer. **What do you dislike about Playvox Quality Management?** So far, there is nothing. Everything is working well and I have not encountered anything wrong with Playvox. It is the to-go tool so far for QAs and is so exciting to use. **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox will always solve my problems with how I understand the markdowns that I am getting from my QAs and as a benefit, of course, I am being more proactive. **Official Response from Nicole Krogman:** > Hi Shannen! Thank you for the wonderful review and for taking the time to share your feedback with us. Playvox was recently recognized by G2 as the easiest to use contact center quality assurance solution, and we are committed to continuously improving our product so it remains intuitive to use and delivers great experience and value for customer service teams. ### 41. Overall good experience, with certain areas of improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Playvox Quality Management?** I like the intuitive interface, easy-to-manage access to the teams, easy editing of the access restrictions **What do you dislike about Playvox Quality Management?** Would love to get more customization for the scorecard look (colours, highlights), improve the Reviews feature and the flexibility of the reporting **What problems is Playvox Quality Management solving and how is that benefiting you?** It is convenient and easy to track the progress of the agents, it is easy to build the scorecards according to the business needs ### 42. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Paul Ephraim R. | Travel Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Playvox Quality Management?** The way you can view all of the evaluations and reports of your performance is a great asset for this app especially when tracking your evaluation progress from time to time. **What do you dislike about Playvox Quality Management?** None. All of the aspects of the app are great and there is little for improvement since it is already helpful by the fact that the UI is quite user-friendly. keep it up! **What problems is Playvox Quality Management solving and how is that benefiting you?** The fact that you can view your evaluations and reports from the viewable options is a great asset and it benefits well when you're trying to find a specific evaluation. **Official Response from Nicole Krogman:** > Hi Paul! Thank you for taking the time to write a review. We’re glad you find our reports valuable. We are working hard to make sure they help you accelerate decision making and performance improvements. ### 43. Playvox might be better if it turns to a tool for every language speaker in the world. **Rating:** 4.0/5.0 stars **Reviewed by:** Monyque A. | CX Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Playvox Quality Management?** I like that we can store content by themes and subthemes. Besides that, it's possible to grade users accordingly to each new training. This make us, as content appliers, much more aware to our audience. **What do you dislike about Playvox Quality Management?** I would like that the terms that exist only in English in Playvox could be easily translated, or if at least, they had a glossary to make all the audience aware. Because of that, many functionalities remain unused because people do not know about their existence. It would be also good if we had access to more detailed reports, because as appliers, we can not know who didn't attend the courses. **Recommendations to others considering Playvox Quality Management:** If you're going to use as a content/knowledge library in the digital field, it might be very useful. Although, going across the contents might be very challenging. **What problems is Playvox Quality Management solving and how is that benefiting you?** In playvox, I can provide new courses and training to multiple groups. Also, I am aware of their grades due to the quiz evaluation report. Also, is great to compile articles that complement the courses along with the portal. It is really helpful. **Official Response from Nicole Krogman:** > Hi Monyque! Thank you for your review! Your feedback helps us deliver an even better product. We are actively listening to what our customers need and will definitely take your recommendation into consideration. I will pass this recommendation on to our product team and they will evaluate the language options. Feel free to reach out with any additional recommendations or feedback at any time! ### 44. Playvox Review **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel B. | Travel Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Playvox Quality Management?** It shows all the information I need; the options are straightforward and understandable. Recommended to my family and friends **What do you dislike about Playvox Quality Management?** As of now, all information is reasonable, helpful and exciting. I highly recommend this to my friends and family to use. **What problems is Playvox Quality Management solving and how is that benefiting you?** My time schedule at work and tasks, and evaluation come from our management team. This is where we can see our monthly evaluation at work. ### 45. Excellent learning and improvement tool **Rating:** 5.0/5.0 stars **Reviewed by:** Otavio K. | Quality Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Playvox Quality Management?** The variety of mechanisms for making improvement notes and opportunities to create situations conducive to learning. Having access to these resources and trying them out in the improvement process is certainly a differential in the job market. **What do you dislike about Playvox Quality Management?** I believe that the spaces for interaction between users could be improved. Maybe build them based on the relationships established in general on social networks, which usually attract people's attention and engage them to use the tool in a collective and collaborative way. **Recommendations to others considering Playvox Quality Management:** If you are looking for an intuitive and simple to use tool, with a welcoming interface and integration mechanisms for continuous improvement, this product is wonderful! **What problems is Playvox Quality Management solving and how is that benefiting you?** Playvox is helping me to build a less punitive and more welcoming teaching and monitoring perspective to point out errors, leading users to correction standards, in a healthy and friendly way. **Official Response from Nicole Krogman:** > Hi Otavio! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful solution to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time! ### 46. Using Playvox ensures the quality of the task we do in line with our company's objective. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about Playvox Quality Management?** The most helpful thing in Playvox is the report. It allows us to see whether the quality of our output has improved or not as the days/weeks go by. The upside of using Playvox is it enables you to have finished reports without having to compute all your work. **What do you dislike about Playvox Quality Management?** The downside of using Playvxo is it's not easy to navigate for first-time users. It would be better if Plavox added a search engine, allowing you to easily search for what you are looking for. **What problems is Playvox Quality Management solving and how is that benefiting you?** After using playvox and identifying our opportunities, our statistics have increased regarding productivity and effective work. It helps me solve areas for opportunities. I can work on what I need to improve for a better quality output. **Official Response from Nicole Krogman:** > Hi! Thank you for taking the time to write a review. We’re glad you find our reports valuable. We are working hard to make sure they help you accelerate decision making and performance improvements. ### 47. It is live changing and mind awakening **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua S. | Filiperk Costumer Support, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2022 **What do you like best about Playvox Quality Management?** It helps us to evaluate our tickets to help us to improve and to pinpoint mistake that will put us to a better growth. **What do you dislike about Playvox Quality Management?** Amending mistakes on the signed evaluation is not allowed when accidentally checked the signed box **What problems is Playvox Quality Management solving and how is that benefiting you?** It helps us evaluate our tickets and improve our quality services to our beloved clients by giving them our seven stars service ratings. **Official Response from Donna Lightfoot:** > Thank you for your review and sharing your appreciation of Playvox! ### 48. Best but slow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Playvox Quality Management?** Evaluation sign process and coaching process. **What do you dislike about Playvox Quality Management?** It has versatile use but it is very slow and takes a very high bandwidth network to work. Work on how to make it lighter and faster. **What problems is Playvox Quality Management solving and how is that benefiting you?** Evaluating my calls and tasks and getting feedback from the manager and improving them. ### 49. Playvox is very good **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana G. | Quality Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Playvox Quality Management?** I really like the ease of using the platform, in addition to being super intuitive. I have used other platforms, like Weduka, and Playvox was the one I adapted to best, as it is more objective and visual. **What do you dislike about Playvox Quality Management?** Sometimes, it shows significant delay in loading pages and tends to freeze frequently. There are some platforms that are not integrated with Playvox as well. **Recommendations to others considering Playvox Quality Management:** It is a platform that saves a lot of time and helps with the company's internal processes. **What problems is Playvox Quality Management solving and how is that benefiting you?** Help in improving processes, as well as in training agents and integrating service flows. It also assists in monitoring the company's services. **Official Response from Nicole Krogman:** > Hello Mariana! Thank you for taking your time to write a comment. I'm glad that Playvox is helping you provide excellent service to your customers. We love hearing from our customers. ### 50. It is a helpful app we can rely on **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Playvox Quality Management?** The most thing that I rely on in this application is that it helps me a lot to make things very easy; we can review our score easily on this application we can recommend this application more. **What do you dislike about Playvox Quality Management?** What I most dislike in this application is that sometimes it is hard to locate the other things that we are looking for, you need to open some of the tabs first, and then you find the things you are looking for **What problems is Playvox Quality Management solving and how is that benefiting you?** The business problem the playbox helps me with is I can make things easier. It helps me to listen to and view the recording easily and conveniently; we can easily acknowledge the recording. **Official Response from Nicole Krogman:** > Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use solution to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time! ## Playvox Quality Management Discussions - [I suggest that you set up a program to teach another language through Playvox?](https://www.g2.com/discussions/i-suggest-that-you-set-up-a-program-to-teach-another-language-through-playvox) - 3 comments, 2 upvotes - [How to easily sign in evaluations that i got](https://www.g2.com/discussions/30725-how-to-easily-sign-in-evaluations-that-i-got) - 1 comment, 2 upvotes - [What are the main reasons for weekly updates?](https://www.g2.com/discussions/quais-sao-os-motivos-principais-de-atualizacoes-semanais) - 1 comment, 1 upvote - [Does Playvox integrate with my CRM or service software?](https://www.g2.com/discussions/does-playvox-integrate-with-my-crm-or-service-software) - 1 comment, 1 upvote - [Is it possible to have the authority to know my ranking at the company level?](https://www.g2.com/discussions/is-it-possible-to-have-the-authority-to-know-my-ranking-at-the-company-level) - 1 comment, 1 upvote - [View Playvox Quality Management pricing details and edition comparison](https://www.g2.com/products/playvox-quality-management/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+08%3A45%3A58+-0500&secure%5Bsession_id%5D=d91d36a9-edab-4ab1-9d27-81b39ed3e015&secure%5Btoken%5D=9218d79853860227a4d2f0cee574e4a7df5d0251f7a81830f7c5cd6664978f8d&format=llm_user) ## Playvox Quality Management Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization ## Top Playvox Quality Management Alternatives - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) - 4.5/5.0 (825 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.7/5.0 (311 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews)