--- title: Playvox Quality Management Reviews meta\_title: 'Playvox Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1163 reviews by the users' company size, role or industry to find out how Playvox Quality Management works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 1163 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Playvox Quality Management Reviews & Product Details Playvox provides a flexible, comprehensive digital-first Quality Management solution that lets you go beyond basic Quality Assurance (QA) to full Quality Management (QM) so that you don't just identify problems, you fix them. Coaching and resolution tools are included standard, allowing you to engage and develop employees before the issue occurs. * * * Seller [Playvox](https://www.g2.com/sellers/playvox) Discussions [Playvox Quality Management Community](https://www.g2.com/products/playvox-quality-management/discuss) Languages Supported English, Portuguese, Spanish Solution Type Best-of-Breed Overview by Kristin Wagner Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months [ View More Pricing Information ](https://www.g2.com/products/playvox-quality-management/pricing) ## Top-Rated Alternatives [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ View All Alternatives ](https://www.g2.com/products/playvox-quality-management/competitors/alternatives) ## User Insights Average based on 1163 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Arcelie J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arcelie J.") AJ Arcelie J. Mid-Market (51-1000 emp.) 4/5/2024 "Awesome tool which provides Quality experience and makes our work more convenient." 5/5 What do you like best about Playvox Quality Management? Playvox is the tool I frequently use. It has a lot of features that makes our work more convenient. Playvox shows our quality evaluations. It's easy to use as we can track our evaluations day by day which we can determine our room for improvement. By using this tool having an easy implementation, it improves our skills as a Customer Support with an integrity. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? There are times that Playvox has its downside. Some results did not reflect real time and some of the evaluations are not accurate as well as the graph is not the same as the score indicates. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? There are times that we are not really sure on our evaluation scores. Playvox Quality Management helps us to determine our quality scores which can help us know our room for improvement as we can see what aspect on our service we can work on. Playvox Quality Management also includes coaching sessions where we can acknowledge and recall the things that we can improve and things that we need to avoid. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9507925/official_response/edit) Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite JJ Jeremiah J. Mid-Market (51-1000 emp.) 4/4/2024 "How playvox helped me being efficient" 5/5 What do you like best about Playvox Quality Management? This is very helpful because it automatically stores all of our coaching logs. Let's us review all the date logged and who they logged them. It also allows us to easily paste data from an excell form as it will give you an option to save including the format. It is also quick to load any information even if the data has heavy files on them. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? It is best to include a reminder option where we can assign playvox to send email reminder if an agent failed to acknowledge a coaching form or any form of audit. It's also best if we can assign a team for a group of members. Like have the ability to create a group from Team Manager's access. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Solves the paper issue. Saves a coach time in terms of data mining as playvox stores data and converts them to number that are easy to understand. As a coach it will be easier to review agent's behaviour as the markdowns are easy to review. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9508356/official_response/edit) Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerSource: Organic ![Seth R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seth R.") SR Seth R. Subject Matter Expert Mid-Market (51-1000 emp.) 4/4/2024 "Quick review for Playvox" 4.5/5 What do you like best about Playvox Quality Management? Playvox is definitely has its ups. In business, quality is a must and to achieve one, using Playvox is the best choice. It has simple interface for easy use and features that are easy to learn and adapt. Filters and file exports are user friendly as well. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? Personally, there's nothing to be disliked about Playvox.In fact, it is an application that I would recommend. However, some few downsides noticeable are lagging wherein some filters are not loading immediately and some data are not immediately uploaded or downloaded. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Playvox mainly solves the main thing every business strives for. Quality. To achieve such feat, Playvox plays a big role. It helps you solve the scores for every interaction and easily sort it out for presentation. Overall, Playvox not only helps me with my day to day data compilation, it also helps me in every way possible by making sure that my data are precise. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9507796/official_response/edit) Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite BS Beatriz S. Atendente de chat e snapcall Mid-Market (51-1000 emp.) 10/16/2024 "Advantages of Playvox Quality Management" 5/5 What do you like best about Playvox Quality Management? What I like the most are the feedbacks I receive weekly about my work. This helps me improve every day and to make and correct the mistakes I am making in my service. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? There is nothing I don't like, I wanted to receive coins more easily. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Always keep me updated on my work. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10380357/official_response/edit) Hi Beatriz, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Jessa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessa M.") JM Jessa M. Call Center agent. Small-Business (50 or fewer emp.) 3/27/2024 "All I can say is, Playvox is very helpful for us." 5/5 What do you like best about Playvox Quality Management? The most helpful about playvox is we will notified if we have an audit from our QA's. And also, if there's any update in our score, our supervisor will automatically upload it in plavox. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? For me, there's no any problem using the playvox as it is very helpful for us. We can notified our scores and we can see our QA's score as well. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? There's no any problem using playvox. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9479083/official_response/edit) Thank you for your review and sharing your appreciation of Playvox! 9/11/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nicholas E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas E.") NE Nicholas E. Call center agent Mid-Market (51-1000 emp.) 5/22/2024 "User friendly interface" 4.5/5 What do you like best about Playvox Quality Management? Playvox is easy to use and what I really like on this tool is the details and report showing on the main page since you can easily determine you scores wich is really convenient. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? Playvox is a helpful tool for us to track our score reports. however, Playvox should be more user friendly interface. Tools and website nowadays aims for maximum user convenience. it is important because it influences how people interact with the tool and website especially to achieve their goals and satisfaction of their needs. Plavox could be enhance in profound ways such as reading reports easily, navigation more intuitive, and accessibility to information virtually seamless. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? It helps me out to read and filter the reports from quality assurance evaluations easily. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9690099/official_response/edit) Hi Nicholas, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Muhammad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad A.") MA Muhammad A. Outbound officer Enterprise (\> 1000 emp.) 12/6/2024 "Easy to understand" 5/5 What do you like best about Playvox Quality Management? Easy to use Easy to validate from it Easy to find you QA monitors easily Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? Too much simplicity on it and has too much limits Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? It soliving to get un-distracted or have any mislead to find your monitors And it get a benefit for making an MTD or YTD for QA easily and making disputes on them if it requires to Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10614337/official_response/edit) Hi Muhammad, Thank you for your review and sharing your appreciation of Playvox! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Enterprise (\> 1000 emp.) 2/21/2025 "Playvox, a review" 4/5 What do you like best about Playvox Quality Management? I like the way Playvox Quality Management has a simple user interface that anyone can adapt into. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? The font used in the app isn't my taste. At least, they should have an option to customize it on self-preference. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? It serves as a tool in getting scores, so in order for you to track your progress this is the right tool. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ahmed E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed E.") AE Ahmed E. Quality Analyst Mid-Market (51-1000 emp.) 9/16/2024 "Quality Assurance" 5/5 What do you like best about Playvox Quality Management? On playvox i can track my agents and my QA analysts, track monintors, reports and coaching. I can check if we are going up or down, very easy to use and check analysis each and everyday Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? sometimes the system go offline for updates etc which impact my work Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Analysis, daily reports, checking daily mointoring , checking comments , checking coaching attainment Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10257271/official_response/edit) Hi Ahmed, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite MR Marcus R. Customer Service Representative Enterprise (\> 1000 emp.) 5/20/2024 "My experience was very detailed and educational." 5/5 What do you like best about Playvox Quality Management? I like the way Playvox provides a flexible, comprehensive digital-first Quality Management solution that lets you go beyond basic Quality Assurance (QA) to full Quality Management (QM) so that you don't just identify problems, you fix them. Coaching and resolution tools are included standard, allowing you to engage and develop employees before the issue occurs. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? I would say that there is not much of a downside when playvox is helping your employees to improve. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Playvox Quality Management is solving the issue of coaching our customer service representatives and playvox has helped our customer service representatives at Ticketmaster improve. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9674228/official_response/edit) Hi Marcus, Thank you for your review and sharing your appreciation of Playvox! 7/2/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Playvox Quality Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Playvox Quality Management ](https://www.g2.com/products/playvox-quality-management/discussions/new) ![Joyce R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joyce R.") JR Joyce Rosa da Costa • Last activity almost 4 years ago Very good! 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/playvox-muito-bom) ![Kerolos S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kerolos S.") KS Kerolos Samir.S5\_BSEG • Last activity over 4 years ago I suggest that you set up a program to teach another language through Playvox? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/i-suggest-that-you-set-up-a-program-to-teach-another-language-through-playvox) [ View all Discussions ](https://www.g2.com/products/playvox-quality-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months ### Average Discount 17% [ View More Pricing Information ](https://www.g2.com/products/playvox-quality-management/pricing) Playvox Quality Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-playvox-quality-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) ##### ##### Playvox Quality Management Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/playvox-quality-management/features) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What local listing management system offers real-time update tracking?](https://www.g2.com/discussions/what-local-listing-management-system-offers-real-time-update-tracking)[What asset leasing software do leasing companies actually like using day to day rather than just buying because it was the only option their ERP vendor offered?](https://www.g2.com/discussions/what-asset-leasing-software-do-leasing-companies-actually-like-using-day-to-day-rather-than-just-buying-because-it-was-the-only-option-their-erp-vendor-offered)[What unified workspace tool combines chat, files, and project management so a team stops switching between apps throughout the day?](https://www.g2.com/discussions/what-unified-workspace-tool-combines-chat-files-and-project-management-so-a-team-stops-switching-between-apps-throughout-the-day%20) [For a business analyst running regression and multivariate models without a dedicated statistics background, does SPSS, SAS or Minitab actually make more sense?](https://www.g2.com/discussions/for-a-business-analyst-running-regression-and-multivariate-models-without-a-dedicated-statistics-background-does-spss-sas-or-minitab-actually-make-more-sense%20)[Most recommended marketing analytics app](https://www.g2.com/discussions/most-recommended-marketing-analytics-app)[Pros and Cons Details](https://www.g2.com/products/playvox-quality-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)