--- title: Playvox Quality Management Reviews meta\_title: 'Playvox Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1163 reviews by the users' company size, role or industry to find out how Playvox Quality Management works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 1163 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Playvox Quality Management Reviews & Product Details Playvox provides a flexible, comprehensive digital-first Quality Management solution that lets you go beyond basic Quality Assurance (QA) to full Quality Management (QM) so that you don't just identify problems, you fix them. Coaching and resolution tools are included standard, allowing you to engage and develop employees before the issue occurs. * * * Seller [Playvox](https://www.g2.com/sellers/playvox) Discussions [Playvox Quality Management Community](https://www.g2.com/products/playvox-quality-management/discuss) Languages Supported English, Portuguese, Spanish Solution Type Best-of-Breed Overview by Kristin Wagner Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months [ View More Pricing Information ](https://www.g2.com/products/playvox-quality-management/pricing) ## Top-Rated Alternatives [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(314) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ View All Alternatives ](https://www.g2.com/products/playvox-quality-management/competitors/alternatives) ## User Insights Average based on 1163 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Sarahkel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarahkel A.") SA Sarahkel A. Small-Business (50 or fewer emp.) 4/6/2024 "HOW EASY ARE YOU PLAYVOX" 4.5/5 What do you like best about Playvox Quality Management? Definitely, the best thing about using Playvox is called "helpful one". This tool really had a big help in terms on work. As a customer support, it can easily track our coachings from our Team Manager. It even implement this to other things like having seeing our scores to aware our failures and good job to our work. In daily lives, I always use this as this tool would help me to check my stats and even put an integrity to my work. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? I cannot say any dislikeable thing about this tool as I always use this during work as a customer support. Furthermore, it really helps me to lessen my workloads as this tool is really easy to use. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Business like my work, really had a great experienced in solving a lot of things. It will not just benefit me as a worker but it also benefit others like our Team Manager use this frequently to check our stats and even us to watch out some coaching by using this tool. I would really recommend this to all workers, definitely the customer supports. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9513901/official_response/edit) Hi Sarahkel, Thank you for your review and sharing your appreciation of Playvox! 4/16/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite HS Hermielyn S. customer service representative Mid-Market (51-1000 emp.) 11/8/2024 "Playvox as QA" 4.5/5 What do you like best about Playvox Quality Management? Simple and conscise and so much space for the QA analyst to leave a feedback Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? The score is somehow not detailed as to why it came up with such Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? I dont think there is since I am just an agent who used this in guaging my performance Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10476522/official_response/edit) Hi Hermielyn, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Anthony William A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony William A.") AA Anthony William A. quality agent Mid-Market (51-1000 emp.) 12/20/2024 "It is a very easy page to know the breaking points and thus be able to improve." 5/5 What do you like best about Playvox Quality Management? The ease with which quality ratings are raised Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? Nothing to improve, it is the best page to be able to do audits Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? In the user experience Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10676068/official_response/edit) Hi Anthony, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Manuela A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuela A.") MA Manuela A. operator validate and enter data Small-Business (50 or fewer emp.) 12/10/2024 "a very helpful platform" 5/5 What do you like best about Playvox Quality Management? I really like the quality, the information it gives us and also the simplicity in finding the right information Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? I haven't found anything yet that the platform doesn't like Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? work problems Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10625575/official_response/edit) Hi Manuela, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Hussien A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hussien A.") HA Hussien A. Mid-Market (51-1000 emp.) 4/12/2024 "Playvox review by talabaty" 4.5/5 What do you like best about Playvox Quality Management? I like the simple user interference and the smooth browsing of playvox, it enables me to search for my numbers and and view them in easy convenient way, also the customer service team are professional team with with fast response time, I use playvox a lot due to my quality numbers and tasks assigned to me and it helps with it's feature to overview the numbers and participate in calibration, and view old reports, it's a great combination to get integrated in data analysis that make me implement effective action plans. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? I think that the name of playvox itself, it's not that bad, but it would have been better to be a more trendy name. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? It solves the the frequent interaction between operation, quality assurance management and the agents as it make the interaction more simple and easier, and it benefits me a lot in tracking my progress, and view my numbers and old reports, as this enables me to develop my weaknesses points and strengthening my business skills Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9533832/official_response/edit) Hi Hussien. Thank you for your review and sharing appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jairru Pohl F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jairru Pohl F.") JF Jairru Pohl F. Chat support Enterprise (\> 1000 emp.) 6/25/2024 "Accurate Quality Analysts" 5/5 What do you like best about Playvox Quality Management? The direct answers and the best customer support to help agents to do better in their everyday process. Once the agent notice his/her wrong doings process wise, there is still a room for improvement and not to make the same mistake again. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? None as of the moment as I am having the best time when someone auditing my process, it will really nurture me as an agent. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? When I mistakenly done something and also for the things that I skipped about the step by step process, that's the time that they helped me a lot and once I come up with the same situations or scenario, the quality management helped me for that. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-9829896/official_response/edit) Hi Jairru, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 12/13/2024 "Pretty decent tool for Quality Management" 4.5/5 What do you like best about Playvox Quality Management? The tool is easy to use and has all the necessary modules including Evaluations of course, Calibrations, Scorecards, Workloads and more. Disputes are a pretty nice functionality too. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? Scorecard creation is a little buggy. Sometimes when adjusting the points or attribute names, changes aren't saved and you have to redo the change. It's a little thing but frustrating. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? It's a good all-in-one solution for Quality Management. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10643105/official_response/edit) Thank you for y our review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ashwaq A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashwaq A.") AA Ashwaq A. Customer Service Specialist Small-Business (50 or fewer emp.) 11/20/2024 "It was perfect!!!" 5/5 What do you like best about Playvox Quality Management? It's simple, clear, more effective and I think Playvox is part of the success! Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? Nothing at all, it's nice, maybe the color of green! Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? It improves the quality and makes it easier to understand the numbers and the report! Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10543757/official_response/edit) Hi Ashwaq, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 11/14/2024 "Playvox created a space for us to view our progress and growth" 5/5 What do you like best about Playvox Quality Management? It's our primary tool to view the quality of our work. What I like the best about Playvox is the we can see the progress of our work and see what we can improve in. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? Nothing. It's pretty much perfect in every way since it's organized and that's exactly what I like. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? It benefits my growth in the company specially the quality of my work. It solves the lack of structure in the quality management of our company. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-10510434/official_response/edit) Hi, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: Seller invite OC Oscar C. CEO Marketing and Advertising Enterprise (\> 1000 emp.) 8/14/2023 "Evaluate your world!" 5/5 What do you like best about Playvox Quality Management? Very Detailed and minimalistic look and fill, a very smart way of reviewing people's performance through a series of steps, and a well-done section to make it easy to consume. Review collected by and hosted on G2.com. What do you dislike about Playvox Quality Management? In my understanding they need to organize better the sections, there was an update that scrumble everything. Review collected by and hosted on G2.com. What problems is Playvox Quality Management solving and how is that benefiting you? Playvox is helping me to detailed know what I need to improve and what my strong areas of expertise, a very SMART way to evaluate your performance and overall learning skills. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox Quality Management [Editedit](https://www.g2.com/survey_responses/playvox-quality-management-review-8475589/official_response/edit) Hi Oscar, Thank you for your feedback and sharing your appreciation of Playvox! 8/30/2024 Current UserValidated ReviewerSource: Organic ## Questions about Playvox Quality Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Playvox Quality Management ](https://www.g2.com/products/playvox-quality-management/discussions/new) ![Joyce R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joyce R.") JR Joyce Rosa da Costa • Last activity almost 4 years ago Very good! 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/playvox-muito-bom) ![Kerolos S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kerolos S.") KS Kerolos Samir.S5\_BSEG • Last activity over 4 years ago I suggest that you set up a program to teach another language through Playvox? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/i-suggest-that-you-set-up-a-program-to-teach-another-language-through-playvox) [ View all Discussions ](https://www.g2.com/products/playvox-quality-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months ### Average Discount 17% [ View More Pricing Information ](https://www.g2.com/products/playvox-quality-management/pricing) Playvox Quality Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-playvox-quality-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) ##### ##### Playvox Quality Management Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/playvox-quality-management/features) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What local listing management system offers real-time update tracking?](https://www.g2.com/discussions/what-local-listing-management-system-offers-real-time-update-tracking)[What asset leasing software do leasing companies actually like using day to day rather than just buying because it was the only option their ERP vendor offered?](https://www.g2.com/discussions/what-asset-leasing-software-do-leasing-companies-actually-like-using-day-to-day-rather-than-just-buying-because-it-was-the-only-option-their-erp-vendor-offered)[What unified workspace tool combines chat, files, and project management so a team stops switching between apps throughout the day?](https://www.g2.com/discussions/what-unified-workspace-tool-combines-chat-files-and-project-management-so-a-team-stops-switching-between-apps-throughout-the-day%20) [For a business analyst running regression and multivariate models without a dedicated statistics background, does SPSS, SAS or Minitab actually make more sense?](https://www.g2.com/discussions/for-a-business-analyst-running-regression-and-multivariate-models-without-a-dedicated-statistics-background-does-spss-sas-or-minitab-actually-make-more-sense%20)[Most recommended marketing analytics app](https://www.g2.com/discussions/most-recommended-marketing-analytics-app)[Pros and Cons Details](https://www.g2.com/products/playvox-quality-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)