I love the way you can build your own data insights and integrate other data sets to combine centrally into one central hub to get net sentiment.

I love that the support is on hand always to help set up and maintain. I find Tadas so approachable and always helps me navigate and maximise the use of prodsight for me to get the best insights. Review collected by and hosted on G2.com.

I would like a report builder section that neatly makes reports rather than copy and pasting. Although this current solution is fine for now. Review collected by and hosted on G2.com.

We love how easy and quick it is to be able to create topics or search keywords to understand the customer sentiment. Another great feature is the weekly email that shows our highest topics/keywords for the previous week and the metrics. This has come in handy for us at high level company meeting. Review collected by and hosted on G2.com.

I'm still learning to navigate the system however, if we have any questions the Prodsight team is always available to help. Review collected by and hosted on G2.com.

The setup was very well managed for us, and it was easy to pull some quick insights from the system. Our product team could see very quickly and easy what the main pain points for customers are from our support data, and we could make recommendations for changes quickly with minimal setup effort. Great pricing too. Review collected by and hosted on G2.com.

Nothing - works even better than expected! Review collected by and hosted on G2.com.

The platform provides key insights into customer interactions, helping us understand and navigate the huge amount of data in support tickets. Being able to work retroactively was very helpful, and creating projects helped us to explore new feature design and monitor sentiment and any issues following feature launch. Support was always highly responsive and proactive, including a demo and navigation of new features. Review collected by and hosted on G2.com.

Sentiment analysis sometimes needs some refinement, but this was a minor issue. Review collected by and hosted on G2.com.

The Prodsight tool has given us an efficient way to categorize and analyze our user feedback in an easy to use package. The minimalist UI makes navigation intuitive. Support is fantastic and very receptive to our feedback or feature requests. Review collected by and hosted on G2.com.

Would be great to be able to customize dashboards and download a PDF of the dashboard for use in presentations or to include in team update emails. Review collected by and hosted on G2.com.

The personalized support I received when setting up my dashboards was amazing! I look forward to automating the way we collect many types of feedback! Review collected by and hosted on G2.com.

Getting started took me a bit, thanks again for the support! Review collected by and hosted on G2.com.

Easy to understand, easy to use, easy to reconfigure. Review collected by and hosted on G2.com.

it does not understand other languages... Review collected by and hosted on G2.com.

Automatic understanding of consumer motivations, drivers, pain points and overall experience Review collected by and hosted on G2.com.

I miss a more seamless integration of the analysis with third party apps Review collected by and hosted on G2.com.

Easy to use, great UI, excellent customer service Review collected by and hosted on G2.com.

Nothing I can think of right now, all of our questions were picked up by the team really fast. Review collected by and hosted on G2.com.

How customizable Prodsight is to your needs! Review collected by and hosted on G2.com.

There was nothing that I did not like about using Prodsight Review collected by and hosted on G2.com.