Verified User in Financial Services

Mid-Market (51-1000 emp.)

10/12/2019

"Affordable way to get usability feedback"

5/5

What do you like best about PlaybookUX?

The quality and targeted demographic filtering is unbeatable. Solid international and domestic pool of participants. Great customer support and intuitive UI. We can bring our own customers as well. Review collected by and hosted on G2.com.

What do you dislike about PlaybookUX?

Would love highlight reels, but that's on their roadmap for Nov 2019 so looking forward to using that feature to show management clips. Review collected by and hosted on G2.com.

Recommendations to others considering PlaybookUX:

Use PlaybookUX to get in touch with your user - both from user testing and moderated studies. Invite the full team so they can collaborate on their program. Take advantage of the unlimited seats! Review collected by and hosted on G2.com.

What problems is PlaybookUX solving and how is that benefiting you?

We were able connect with niche demographics from both the US and Austria / Germany. It's an all in one tool, so we don't need to manually transcribe anymore. Notes / collaboration is a huge plus. We are able to get buy in from all different parties across our company and quickly implement feedback into our agile process. Hearing from our customers and potential customers is wonderful. They make it easy to do that. Review collected by and hosted on G2.com.

Despina E.

Founder

Small-Business (50 or fewer emp.)

10/10/2019

"The best UX Software"

5/5

What do you like best about PlaybookUX?

Robust solution, stellar customer support, intuitive features, value for money choice. Review collected by and hosted on G2.com.

What do you dislike about PlaybookUX?

Simply nothing the product delivers on its promise 100% Review collected by and hosted on G2.com.

Recommendations to others considering PlaybookUX:

PlaybookUX is a must-try solution in case user experience is imperative for your business outcomes. Consider to give it a try today and see how it can lead to immediate results. Review collected by and hosted on G2.com.

What problems is PlaybookUX solving and how is that benefiting you?

I am conducting many onboarding and UX audits due to the nature of my work and playbook UX it the number one f/w coming into mind to deliver concrete results to my customers. Review collected by and hosted on G2.com.

Verified User in Philanthropy

Mid-Market (51-1000 emp.)

8/1/2019

"Affordable UX Software"

5/5

What do you like best about PlaybookUX?

- Customer support is top notch (around the clock help)

- Participants are everyday people (not professional testers) so I'm getting good insights

- I've used a lot of tools and it has great UX and extremely affordable for the value

- Analytics great for in the weeds for UX-ers

So glad I found a reliable tool that is actually affordable for consultants / freelance Review collected by and hosted on G2.com.

What do you dislike about PlaybookUX?

- Wish I could bring my own participants to studies but received an email that they're in beta for those features. Can't wait to try it out

- Video highlight reels are great to show my clients so would love to see that feature Review collected by and hosted on G2.com.

Recommendations to others considering PlaybookUX:

If you have any questions, use the Intercom features for lightning fast responses. They actually get back within minutes. Review collected by and hosted on G2.com.

What problems is PlaybookUX solving and how is that benefiting you?

I've performed countless unmoderated sessions and also a few moderated sessions. I'm able to speak to exactly the right people for our philanthropy website / concept creation. Review collected by and hosted on G2.com.

Jimmy K.

UX Consultant

Management Consulting

Small-Business (50 or fewer emp.)

7/31/2019

"Get high quality participant feedback "

5/5

What do you like best about PlaybookUX?

I was able to get direct feedback from my target demographic. I could filter on Job Title, Seniority, and Industry which was very important for me since I work with a lot of B2B companies who have a hard time doing user research. Review collected by and hosted on G2.com.

What do you dislike about PlaybookUX?

I would have said that they don't allow you to recruit your own participants but I heard they just released that feature so I am going to try that out soon. Review collected by and hosted on G2.com.

Recommendations to others considering PlaybookUX:

PlaybookUX is great for freelancers and agency's because it's pay as you go which allows you to get feedback without committing to a massive contract. Review collected by and hosted on G2.com.

What problems is PlaybookUX solving and how is that benefiting you?

I want to speak to my target demographic to create personas and get feedback on prototypes. Also, PlaybookUX makes the research synthesis process really easy. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/25/2019

"Great, simple tool for anyone to use"

5/5

What do you like best about PlaybookUX?

Easy to use and anyone can get a user testing study up and running within 5 mins. I'm not overwhelmed with jargon. Our first video was received within an hour and the study filled in a day! Awesome high quality testers. Review collected by and hosted on G2.com.

What do you dislike about PlaybookUX?

I can't really think of anything! I was looking for a more direct way to share videos with co-workers instead of having to download them to my desktop. Review collected by and hosted on G2.com.

Recommendations to others considering PlaybookUX:

Test your prototype early and often and you'll get buy-in with managers. Review collected by and hosted on G2.com.

What problems is PlaybookUX solving and how is that benefiting you?

We were able to test complex concepts and prototypes with the tool. We're able connect with very hard to reach demographics. That was previously impossible. Review collected by and hosted on G2.com.