PlaybookUX Reviews & Product Details

PlaybookUX has allowed me to collect product feedback from an unlimited number of participants through unmoderated tests. Their customer support has been incredibly helpful. Review collected by and hosted on G2.com.

PlaybookUX could consider creating in-tool charts for post-study analysis, like customer sentiment analysis. Review collected by and hosted on G2.com.

PlaybookUX makes it easy to hold user research sessions with known and unknown users. We are able to quickly create our tests and surveys and then easily send them out to our users. Recorded feedback and detailed reporting make it easy to understand where things are working or aren't working. We've used this for a number of projects and initiatives and have been able to make excellent progress in improving our site for our users. The value for what you get vs. how much it is, is really one of the other great benefits, we can pay-as-you-go or sign up for more advanced plans once you really get going. Review collected by and hosted on G2.com.

Nothing really jumps out, but possibly some more analytic details for the test would be nice, or a way to compare to previous tests. An initial overview of how to use the platform when you first sign-in would be nice as a way to expedite onboarding. Review collected by and hosted on G2.com.

I like that the tests are very easy to complete, they generally take anywhere from 10-15 mins. The platform also pays on time and has never failed to compensate me even when a researcher has not shown up for a live interview. They have a variety of tests from testing websites, tree tests, and live conversations. I highly recommend PlaybookUX. Review collected by and hosted on G2.com.

Some of the tests don't have working prototype links and so it's hard to communicate with the researcher that this is occurring on their tests. I hope to see in the future a way to be able to message researchers more easily when this occurs. Review collected by and hosted on G2.com.

Playbook is an all in one UX research platform that allows you to (1) recruit participants using specific demographic and personalized screeners (2) conduct moderated and unmoderated studies (3) run card sort and tree tests. Not a lot of UX platforms allows access to all of these functionalities and it's quite useful as an all-in-one tool. Review collected by and hosted on G2.com.

It's been an extremely frustrating experience using Playbook as they have a LOT of bugs and it's felt like we are both the client and QA team for this platform.

Although customer support gets back to you fairly quickly, the number of back and forths I've had to have regarding issues on projects was too much.

The integrity of the recruitment panel has also come into question as we've been running into an unusually high number of fake profiles, even for moderated interviews.

Also, for a UX platform, it doesn't seem like they really considered the user experience much, and it's a very frictional website to use. Review collected by and hosted on G2.com.

The pool of clients and the speed of scheduling them for tests. Review collected by and hosted on G2.com.

There are no heat maps for feedback and statistics could be shown better. Review collected by and hosted on G2.com.

It is simple and easy to use. It is also a great way to make money on the side, while also giving great feedback to research teams. Review collected by and hosted on G2.com.

Nothing. It is easy and works fine. I do tests in my spare time without any issues. Review collected by and hosted on G2.com.

The ability to make some additional passive income on the side at your own pace and schedule. Extremely easy to use. Review collected by and hosted on G2.com.

Absolutely nothing. Extremely grateful I have came across Plabook UX Review collected by and hosted on G2.com.

it is a very well-designed UI speaking. The way I can share with my team the initial results of their hypothesis.

One of the best thing is how the tool creates a report it is so helpful Review collected by and hosted on G2.com.

So far so good, maybe having some integrations in the future

Most tools do not pay attention to have integration with more engaging prototype tool like protopie, I think that could be an opportunity Review collected by and hosted on G2.com.

I've been searcing for an all in one tool research tool for a while. I love that I can conduct both qual & quant research. I've used tons of competitors for usability testing and PlaybookUX is the best I've used - it has every feature needed to quickly conduct and analyze. Review collected by and hosted on G2.com.

I wish they supported survey testing (i.e. sending a survey to their panel of participants). Since PlaybookUX is my research repository, it's cumbersome to conduct, store and analyze surveys, click testing and heatmaps in another tool. Review collected by and hosted on G2.com.

I like how you can do tests in your free time and earn extra grocery money. Review collected by and hosted on G2.com.

Sometimes you have to be quick to signup for tests; otherwise it would run out of spots. Review collected by and hosted on G2.com.