--- title: Playbook AI Reviews meta_title: 'Playbook AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 24 reviews by the users' company size, role or industry to find out how Playbook AI works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 24 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Playbook AI Reviews **Vendor:** Playbook AI **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.8/5.0 **Total Reviews:** 24 ## About Playbook AI Playbook AI's Sales Engagement Platform enables revenue teams to automate omni-channel sales and marketing playbooks that increase BDR productivity, accelerate the velocity of the leads across the sales funnel as well as boost win-rate. ## Playbook AI Reviews ### 1. Easy to use and Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Playbook AI?** Playbook AI is an easy to use tool which helps with mass emailing and follow ups. It saves the team's time and reduces the manual effort of remebering when to follow-up with whom. I use it on a daily basis. It has a great customer support team which is very prompt in responding to queries and concerns. **What do you dislike about Playbook AI?** Playbook AI is a little difficult to implement initially, but after that initial hiccup, it is a good, easy to use tool. **What problems is Playbook AI solving and how is that benefiting you?** Playbook AI is helping me solve for mass cold outreach that we have to do on a daily basis. It helps keep track of follow-up, open rates and click rates of emails that have been sent out, informing our next steps. ### 2. Best Campaign Tool for Outbound Lead Generation **Rating:** 4.0/5.0 stars **Reviewed by:** Christina A. | INSIDE SALES MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Playbook AI?** The campaign is so designed that it targets new accounts and nurtures them in such a way that those leads start enquiring about our product. A good software tool to be used by marketing and sales professionals. **What do you dislike about Playbook AI?** The read receipts status for the emails sent through playbook can be added as a feature so we get to see who has read the emails. **What problems is Playbook AI solving and how is that benefiting you?** Nurturing leads and getting new leads ### 3. Awesome Product & Great Customer Support! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Playbook AI?** The product is quite helpful in running sales cadence for the Sales and SDRs teams. There are a lot of customizations that the product can handle. Their support team is always ready to help you out with any of your problems related to the platform. **What do you dislike about Playbook AI?** Nothing so far, the platform meets our expectations. **What problems is Playbook AI solving and how is that benefiting you?** The platform has really helped to set up the customized sales cadence for the team. The task flows really help to keep track of the reach-out activities. The CRM integrations pushes the tasks into the CRM dashboard where the users can complete the same. ### 4. Good tool but requires cusmotisation for enterprise sales **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Playbook AI?** Follow ups are easy, could store all contacts, **What do you dislike about Playbook AI?** Plays were standardized, not user friendly **What problems is Playbook AI solving and how is that benefiting you?** Create follow up story boards ## Playbook AI Discussions - [What is Playbook AI used for?](https://www.g2.com/discussions/what-is-playbook-ai-used-for) - 1 comment - [View Playbook AI pricing details and edition comparison](https://www.g2.com/products/playbook-ai/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+09%3A19%3A59+-0500&secure%5Bsession_id%5D=34895fa3-6a45-4ed5-b53d-6d7738aa2952&secure%5Btoken%5D=4850a5d2ae21473b8af47fe4c95ab22b282afb7bee38a4e43b222f4f13f78a9b&format=llm_user) ## Playbook AI Features **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations ## Top Playbook AI Alternatives - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,501 reviews) - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - 4.6/5.0 (868 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,392 reviews)