--- title: Upsun Reviews meta\_title: 'Upsun Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 167 reviews by the users' company size, role or industry to find out how Upsun works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 167 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Upsun Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **excellent customer support** of Upsun, which enhances their overall experience and satisfaction. [(3 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1220636&qs=pros-and-cons#reviews) Users appreciate the **focus on innovation and accessibility** of Upsun, enhancing their overall experience and understanding. [(3 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138519&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Upsun, highlighting its reliability and excellent support for seamless experience. [(2 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1220493&qs=pros-and-cons#reviews) Users commend the **24/7 support** of Upsun, appreciating the reliable assistance available at any time. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230633&qs=pros-and-cons#reviews) Users value the **auto backup features** of Upsun, ensuring smooth deployments and reliable data protection. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1218964&qs=pros-and-cons#reviews) Users face **access restrictions** with Upsun, needing support for DKIM records and repetitive setups per environment. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230440&qs=pros-and-cons#reviews) Users face **complexity issues** with domain support and activity queues, requiring workarounds and support interaction. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138067&qs=pros-and-cons#reviews) Users face a **complex setup** for DKIM records in Upsun, requiring support for retrieval and separate records for each environment. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230540&qs=pros-and-cons#reviews) Users face a **difficult setup** with Upsun, requiring multiple requests and separate records for each environment. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230618&qs=pros-and-cons#reviews) Users face **domain issues** with CNAME support and activity queue dependencies, though support is helpful in resolving them. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138108&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Upsun ##### 1. Customer Support Users appreciate the **excellent customer support** of Upsun, which enhances their overall experience and satisfaction. [ See 3 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1220636&qs=pros-and-cons#reviews) See Related User Reviews ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you like about Upsun? Easy to use (once you understand how it works), reliable, performance and great support ![Paul W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul W.") PW Paul W. Small-Business (50 or fewer emp.) 5.0/5 "Excellent support" What do you like about Upsun? Excellent support and security. The process of deploying a site works fine although documentation can be complex if you do this for the first time ##### 2. Helpful Users appreciate the **focus on innovation and accessibility** of Upsun, enhancing their overall experience and understanding. [ See 3 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138519&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Innovative and Sustainable Solutions Made Simple with Upsun" What do you like about Upsun? The thing which i like most about Upsun is the way they give focus on blending innovation with sustainability. Apart from this, they are also really g ![Paul W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul W.") PW Paul W. Small-Business (50 or fewer emp.) 5.0/5 "Excellent support" What do you like about Upsun? Excellent support and security. The process of deploying a site works fine although documentation can be complex if you do this for the first time ##### 3. Ease of Use Users appreciate the **ease of use** of Upsun, highlighting its reliability and excellent support for seamless experience. [ See 2 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1220493&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Innovative and Sustainable Solutions Made Simple with Upsun" What do you like about Upsun? The thing which i like most about Upsun is the way they give focus on blending innovation with sustainability. Apart from this, they are also really g ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you like about Upsun? Easy to use (once you understand how it works), reliable, performance and great support ##### 4. 24/7 Support Users commend the **24/7 support** of Upsun, appreciating the reliable assistance available at any time. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230633&qs=pros-and-cons#reviews) See Related User Reviews ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you like about Upsun? Easy to use (once you understand how it works), reliable, performance and great support ##### 5. Backup Features Users value the **auto backup features** of Upsun, ensuring smooth deployments and reliable data protection. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1218964&qs=pros-and-cons#reviews) See Related User Reviews ![Thibault-Pierre G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thibault-Pierre G.") TG Thibault-Pierre G. Small-Business (50 or fewer emp.) 5.0/5 "Always patient and helpful" What do you like about Upsun? I think everything is moving to a right direction (following updates and good practices), because to me I feel it's built by developers for developers ### 5 Cons or Disadvantages of Upsun ##### 1. Access Restrictions Users face **access restrictions** with Upsun, needing support for DKIM records and repetitive setups per environment. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230440&qs=pros-and-cons#reviews) See Related User Reviews ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you dislike about Upsun? Unable to retrieve Sendgrid DKIM records without a support request plus having to setup new records per environment (they don't cascade down) ##### 2. Complexity Issues Users face **complexity issues** with domain support and activity queues, requiring workarounds and support interaction. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138067&qs=pros-and-cons#reviews) See Related User Reviews JW James W. Small-Business (50 or fewer emp.) 4.5/5 "Ace fast hosting that's great for developers" What do you dislike about Upsun? It's not perfect - e.g. some domain providers don't support CNAMEs to be used for the non-www version of domains, and sometimes activities get stuck d ##### 3. Complex Setup Users face a **complex setup** for DKIM records in Upsun, requiring support for retrieval and separate records for each environment. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230540&qs=pros-and-cons#reviews) See Related User Reviews ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you dislike about Upsun? Unable to retrieve Sendgrid DKIM records without a support request plus having to setup new records per environment (they don't cascade down) ##### 4. Difficult Setup Users face a **difficult setup** with Upsun, requiring multiple requests and separate records for each environment. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230618&qs=pros-and-cons#reviews) See Related User Reviews ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you dislike about Upsun? Unable to retrieve Sendgrid DKIM records without a support request plus having to setup new records per environment (they don't cascade down) ##### 5. Domain Issues Users face **domain issues** with CNAME support and activity queue dependencies, though support is helpful in resolving them. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138108&qs=pros-and-cons#reviews) See Related User Reviews JW James W. Small-Business (50 or fewer emp.) 4.5/5 "Ace fast hosting that's great for developers" What do you dislike about Upsun? It's not perfect - e.g. some domain providers don't support CNAMEs to be used for the non-www version of domains, and sometimes activities get stuck d SA Stefan A. Small-Business (50 or fewer emp.) 5/27/2020 "A PaaS focused on environments and simple developer setups" 4.5/5 What do you like best about Upsun? Whether you're building a small commerce application with a relational database or you're setting up a microservice based architecture, platform.sh is here to deploy that. And the best thing is: the developer experience is quite amazing in that you can create a full "copy" of the production environment for your branch within minutes and start hacking on it - no need to setup a "cluster" or deal with complex container building pipelines. Just clone, branch, push and your development environment is up and running for QA to look at. Review collected by and hosted on G2.com. What do you dislike about Upsun? Platform.sh comes with the cost of a slight "vendor lock in" since if you want to make most out of it, you should rely on their client libraries to connect to your environment's services. Think, they're on it (and they also expose environment variables for your 12-factor apps) but when I remember right, it wasn't too simple to get this right (state of late 2019) Review collected by and hosted on G2.com. Recommendations to others considering Upsun: Platform.sh definitely shines when you need your app up and running and don't want to wrap your head around K8S, Terraform, Gitlab CI and other cluster things. So if you're already on the path of going fullstack DevOps it won't solve issues for you. Instead it will get you started \*really\* quickly, maybe even faster than when relying on more componentized PaaS' like Heroku or Beanstalk... Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? Spinning up & creating developer branch environments is usually hard; with platform.sh the onboarding of new coders and making them "productive" usually is a matter of minutes instead of days. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Lukas S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lukas S.") LS Lukas S. Mid-Market (51-1000 emp.) 5/12/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Up and running with a few choices and minimal configuration" 4.5/5 What do you like best about Upsun? As a web agency most of our hosting needs are actually not super complex. However we need access to various different services. With platform.sh essentially all that needs to be decided is the size (which can be scaled up and down later too) and then with minimal configuration you are up and running. No extensive wizards to configure different services and containers. Review collected by and hosted on G2.com. What do you dislike about Upsun? Central management of all of our services is currently not possible but should become available some time this year. For more complex needs (like dynamic scaling or managing a cluster), platform.sh doesn't provide much out of the box. Then again at that point it might make sense to explore other options. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? Shorter setup times and faster onboarding. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign PC Pierrick C. Enterprise (\> 1000 emp.) 5/22/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Easy hosting for web project" 4.5/5 What do you like best about Upsun? The product documentation is full of exemples and make it easy for any developers to deploy their project. You can find templates for the most used php technologies like drupal , wordpress, symfony ... Cuztomization is done really fast with the yaml configuration files and really close to docker definition. Once it is donen you push it on the git repository and the project is deployed really fast (within 10 minutes). When the website is live you can easily upgrade your resource plan, if you are making a major commercial communication (exemple : spot on tv) , you can anticipate you need in resource and increase you processor et memory resources by chosing another plan. Review collected by and hosted on G2.com. What do you dislike about Upsun? It is possible to build only one banch at the same time, so if your teams has many developers and each of them wants to deploy, you will have to wait for the process before yours in the queue to finish. If you want to monitor your plan in real time you need an external tool (like new relic). If not you will be able to ask for the datas and they will make you an extract. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? The first major problem solved is the performance, changing a plan when you need is really fast and you don't need to change your project code. The second problem is the deployment automation, it is done by platform instead of the technical / devop expert. Your team is only responsible of the project source code and platform.sh in responsible of deploying it and hosting it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 5/19/2020 "AWS migration over to Platform.sh and Sales/Technical department support." 5/5 What do you like best about Upsun? Platform.sh Sales/Technical department is simply remarkable, special mention for Felipe. He was key on our company decided for migrating the whole of our portfolio by the time stored in AWS over to Platform.sh Because of his skills as a former Software architecture he was remarkably helpful when dealing with migrating an specific multisite since the stakeholders wanted to confirm this architecture would continue to work in the same way after migrating to Platform.sh so on top of the Technical department and its support via Slack, Felipe worked even at late shifts to ensure our project was successfully migrated, up and running on Platform.sh Because of this, we've now migrated another 3 projects (4 in total) and we're expecting to migrate another 4 by the end of 2020. Review collected by and hosted on G2.com. What do you dislike about Upsun? Nothing to add here. So far I can only tell good things about Platform.sh as a platform itself and over all about its support and sales team. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? We can now spin up new projects in a matter of minutes, whereas it used to take us days when we stored our projects on AWS in addition to hire a DevOp to set up every different new project. This is not required anymore, any dev in the team can now create/clone a new project and create up to 3 different environments just by creating a new branch. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Roland B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roland B.") RB Roland B. Chief Product & Marketing Officer Mid-Market (51-1000 emp.) 6/1/2020 "Really helped us streamline our deployment workflow, gain speed and quality" 5/5 What do you like best about Upsun? Platform.sh has many benefits, but to me, the one the most apparent and satisfying in my position as a product and then marketing lead, was the ability to accelerate deployment and especially testing. Adopting platform.sh allowed us to spin-up test evironments and test new functionalities being developed way early in the development process, and without asking much to our IT and Engineering teams. Review collected by and hosted on G2.com. What do you dislike about Upsun? Not much... we'd love the ability to run on multiple cloud providers at the same time. This is not yet possible, but not a blocker at all. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? For our own use, accelerating development, testing and deployment, improving our quality, focusing our resources. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Bram D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bram D.") BD Bram D. Senior Consultant - Technical Lead Drupal Small-Business (50 or fewer emp.) 2/25/2020 "Simple & performant hosting solution" 4.5/5 What do you like best about Upsun? Very easy to set-up and easy to manage. I also like the free tier that allows developers to have a play with Platform.sh before making a purchase, and if needed, it's possible to turn a sandbox environment into a production site! Everything is easy to manage & configure. The user interface is very modern and easy to use, even for new people that are added to teams. There is also a lot of support documentation available which really helps if you're trying to configure something specific. The architecture is really nice and very flexible, it's just not your average FTP hosting but you really get something with Platform. It's possible to also very easy to manage external dependencies with the use of Composer. I think it's difficult to list things that can't be done with Platform.sh making this an ideal platform for a lot of you websites. The CI tools and possibilities you get are really amazing! Review collected by and hosted on G2.com. What do you dislike about Upsun? For smaller projects/personal project I think the pricing is a bit too high. Although it's really feature riche, I can't justify spending 50€ a month for a personal website or for a smaller client for example. Maybe it would be a good idea to also offer an XS or XXS package with 2 environments instead of 4 to reduce cost. Review collected by and hosted on G2.com. Recommendations to others considering Upsun: If you want a lot of flexibility, but don't want to do everything yourself like AWS/Google cloud, Platform.sh is perfect for you because you still have a lot of flexibility, but the hard work is done by the team. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? Easy management of environments, simple deployments and stable environments. I really loved the speed I was able to create & configure a brand new website. Performance has been great and I haven't had any downtime, ever. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JG Jaron G. Small-Business (50 or fewer emp.) 5/15/2020 "Reliable and responsive hosting experts, a pleasure to work with" 5/5 What do you like best about Upsun? The deployment systems and tooling they use is the best we've seen, and makes our deployment/release processes largely worry-free. Their support teams and experts are responsive and thoughtful and are able to help easily. Review collected by and hosted on G2.com. What do you dislike about Upsun? Occasionally there are stuck deploys where we need to escalate to support rather than be able to diagnose and fix ourselves. But these are relatively few and far between. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? We're hosting ~4 enterprise and ~10 professional tier sites of all scales, including high-profile and high-traffic cultural destination sites like http://britishmuseum.org/. In the covid-19 crisis, in-person audiences are flocking online, and Platform.sh has allowed us to architect and deliver a fantastic experience while physical locations are closed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tom B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom B.") TB Tom B. Small-Business (50 or fewer emp.) 5/7/2020 "Highly knowledgeable team, no unnecessary complexity, hosting without the anguish" 5/5 What do you like best about Upsun? \* Platform.sh bakes in a "dev/staging/production" model to help you deliver well-tested code and content. \* Professional plans offer cloud reliability married to a simple persistent filesystem. Unlike Heroku, you're not forced into S3 or similar if it's overkill for your needs. \* If you know how to code it you know how to host it — you're not responsible for the care and feeding of operating systems and servers. \* MongoDB available as a standard option, as well as relational databases. \* Enterprise plans also available, which is good insurance if you find yourself going in a more "webscale" direction. \* Good developers rely on git; Platform's deployment via git is a natural fit. \* Smart team that responds quickly to questions. Review collected by and hosted on G2.com. What do you dislike about Upsun? Platform's pricing is very reasonable for what they provide, but on the very low end you might have a budget more in line with running a single instance, with no separate dev/staging/prod environments. Just remember that you get the reliability you pay for. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? I'm exploring Platform.sh for web application hosting. Although I have expertise with web server administration, it's a great load off my shoulders to be able to focus on the code. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Will J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will J.") WJ Will J. Small-Business (50 or fewer emp.) 5/27/2020 "Platform.sh is one of the most adaptable hosting providers in the industry" 5/5 What do you like best about Upsun? We really like the ability to rapidly build custom applications and deploy to hosting centers around the world. Review collected by and hosted on G2.com. What do you dislike about Upsun? The library of templates is fantastic, but having the ability to create a manage custom templates would be really cool. Review collected by and hosted on G2.com. Recommendations to others considering Upsun: Platform.sh is a great choice for building a custom application with best-in-industry managed support. The CI/CD tools are fantastic and can be built to accommodate nearly any workflow. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? Platform.sh is great for building bespoke applications for clients with specific needs. Additionally though the CLI tools, we are able to automate much of the developer onboarding for projects. It really expedites the whole process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![John O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John O.") JO John O. Small-Business (50 or fewer emp.) 5/12/2020 "Solid service, been using them for over 4 years now" 5/5 What do you like best about Upsun? This is a great platform for developers to setup complicated builds. Unlike any of their competitors I have used, their build processes are part of the system itself. The allow complex multi-app setups that use a variety of different base languages as well. This is crucial in today's sophisticated website /app architectural universe. Review collected by and hosted on G2.com. What do you dislike about Upsun? None anymore, their support used to be kind of meh. It has come a long way and I have no complaints currently. Review collected by and hosted on G2.com. Recommendations to others considering Upsun: If you need a composer/node/complex build setup that is easy and quick to use, then go with platform.sh Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? Complex website architectures, multi app decoupled setups, enterprise level client setups. Review collected by and hosted on G2.com. 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