--- title: Upsun Reviews meta\_title: 'Upsun Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 167 reviews by the users' company size, role or industry to find out how Upsun works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 167 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Upsun Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **excellent customer support** of Upsun, which enhances their overall experience and satisfaction. [(3 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1220636&qs=pros-and-cons#reviews) Users appreciate the **focus on innovation and accessibility** of Upsun, enhancing their overall experience and understanding. [(3 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138519&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Upsun, highlighting its reliability and excellent support for seamless experience. [(2 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1220493&qs=pros-and-cons#reviews) Users commend the **24/7 support** of Upsun, appreciating the reliable assistance available at any time. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230633&qs=pros-and-cons#reviews) Users value the **auto backup features** of Upsun, ensuring smooth deployments and reliable data protection. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1218964&qs=pros-and-cons#reviews) Users face **access restrictions** with Upsun, needing support for DKIM records and repetitive setups per environment. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230440&qs=pros-and-cons#reviews) Users face **complexity issues** with domain support and activity queues, requiring workarounds and support interaction. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138067&qs=pros-and-cons#reviews) Users face a **complex setup** for DKIM records in Upsun, requiring support for retrieval and separate records for each environment. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230540&qs=pros-and-cons#reviews) Users face a **difficult setup** with Upsun, requiring multiple requests and separate records for each environment. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230618&qs=pros-and-cons#reviews) Users face **domain issues** with CNAME support and activity queue dependencies, though support is helpful in resolving them. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138108&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Upsun ##### 1. Customer Support Users appreciate the **excellent customer support** of Upsun, which enhances their overall experience and satisfaction. [ See 3 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1220636&qs=pros-and-cons#reviews) See Related User Reviews ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you like about Upsun? Easy to use (once you understand how it works), reliable, performance and great support ![Paul W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul W.") PW Paul W. Small-Business (50 or fewer emp.) 5.0/5 "Excellent support" What do you like about Upsun? Excellent support and security. The process of deploying a site works fine although documentation can be complex if you do this for the first time ##### 2. Helpful Users appreciate the **focus on innovation and accessibility** of Upsun, enhancing their overall experience and understanding. [ See 3 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138519&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Innovative and Sustainable Solutions Made Simple with Upsun" What do you like about Upsun? The thing which i like most about Upsun is the way they give focus on blending innovation with sustainability. Apart from this, they are also really g ![Paul W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul W.") PW Paul W. Small-Business (50 or fewer emp.) 5.0/5 "Excellent support" What do you like about Upsun? Excellent support and security. The process of deploying a site works fine although documentation can be complex if you do this for the first time ##### 3. Ease of Use Users appreciate the **ease of use** of Upsun, highlighting its reliability and excellent support for seamless experience. [ See 2 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1220493&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Innovative and Sustainable Solutions Made Simple with Upsun" What do you like about Upsun? The thing which i like most about Upsun is the way they give focus on blending innovation with sustainability. Apart from this, they are also really g ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you like about Upsun? Easy to use (once you understand how it works), reliable, performance and great support ##### 4. 24/7 Support Users commend the **24/7 support** of Upsun, appreciating the reliable assistance available at any time. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230633&qs=pros-and-cons#reviews) See Related User Reviews ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you like about Upsun? Easy to use (once you understand how it works), reliable, performance and great support ##### 5. Backup Features Users value the **auto backup features** of Upsun, ensuring smooth deployments and reliable data protection. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1218964&qs=pros-and-cons#reviews) See Related User Reviews ![Thibault-Pierre G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thibault-Pierre G.") TG Thibault-Pierre G. Small-Business (50 or fewer emp.) 5.0/5 "Always patient and helpful" What do you like about Upsun? I think everything is moving to a right direction (following updates and good practices), because to me I feel it's built by developers for developers ### 5 Cons or Disadvantages of Upsun ##### 1. Access Restrictions Users face **access restrictions** with Upsun, needing support for DKIM records and repetitive setups per environment. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230440&qs=pros-and-cons#reviews) See Related User Reviews ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you dislike about Upsun? Unable to retrieve Sendgrid DKIM records without a support request plus having to setup new records per environment (they don't cascade down) ##### 2. Complexity Issues Users face **complexity issues** with domain support and activity queues, requiring workarounds and support interaction. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138067&qs=pros-and-cons#reviews) See Related User Reviews JW James W. Small-Business (50 or fewer emp.) 4.5/5 "Ace fast hosting that's great for developers" What do you dislike about Upsun? It's not perfect - e.g. some domain providers don't support CNAMEs to be used for the non-www version of domains, and sometimes activities get stuck d ##### 3. Complex Setup Users face a **complex setup** for DKIM records in Upsun, requiring support for retrieval and separate records for each environment. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230540&qs=pros-and-cons#reviews) See Related User Reviews ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you dislike about Upsun? Unable to retrieve Sendgrid DKIM records without a support request plus having to setup new records per environment (they don't cascade down) ##### 4. Difficult Setup Users face a **difficult setup** with Upsun, requiring multiple requests and separate records for each environment. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230618&qs=pros-and-cons#reviews) See Related User Reviews ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you dislike about Upsun? Unable to retrieve Sendgrid DKIM records without a support request plus having to setup new records per environment (they don't cascade down) ##### 5. Domain Issues Users face **domain issues** with CNAME support and activity queue dependencies, though support is helpful in resolving them. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138108&qs=pros-and-cons#reviews) See Related User Reviews JW James W. Small-Business (50 or fewer emp.) 4.5/5 "Ace fast hosting that's great for developers" What do you dislike about Upsun? It's not perfect - e.g. some domain providers don't support CNAMEs to be used for the non-www version of domains, and sometimes activities get stuck d ![Vladimir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vladimir S.") VS Vladimir S. Small-Business (50 or fewer emp.) 6/13/2023 "Easy-peasy hosting provider" 4.5/5 What do you like best about Upsun? Easy deployments, Good support on high-priority issues, Awesome uptime, Easy to configure and go online. Many services are available for use. Review collected by and hosted on G2.com. What do you dislike about Upsun? Pretty high price for single devs to go online with personal, non-commercial projects. Slow response on low-priority support tickets. Rigid configurable Redis container. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? It helps us to provide a fantastic service for our customers. So they can access it without any downtime from over the world. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Steffen K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steffen K.") SK Steffen K. Mid-Market (51-1000 emp.) 3/8/2023 "Problem solver for hosting your projects" 5/5 What do you like best about Upsun? - (Semi)-Automatic scaling of projects - Sizing and architecture consulting - Test environment and deployment architecture - Kind and professional service - Technical support Review collected by and hosted on G2.com. What do you dislike about Upsun? - Self service dedicated projects and scaling - Zero downtime deployments (on the roadmap) - More flexibility in sizing grid projects (CPU, RAM, HDD) - Pricing for storage Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? We don't have to build up any hosting know-how and can concentrate entirely on the area of ​​dev ops. Scaling problems are a thing of the past. Finally, a clean template can now be used for all systems and Platform.sh takes care of versioning completely. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Manuel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuel W.") MW Manuel W. Mid-Market (51-1000 emp.) 3/10/2023 "Easy PaaS Solution for CI" 5/5 What do you like best about Upsun? It just works and you can just get rid of so many obstacles in a manually built CI Pipeline. It really helps us a lot and speeds up the process by hours each time Review collected by and hosted on G2.com. What do you dislike about Upsun? It took platform.sh some time to get to the feature level they have today. In the past (\<2020) it was only usable in very standard software projects and we moved out of that scope quite fast. But luckily this has changed Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? Everything comes out of the box and you can rely on it to work properly. Taking your own choice regarding the Cloud infrastructure in the back is very beneficial for clients that want to integrate it into their existing infrastructure e.g. MS Azure Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Feargal O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Feargal O.") FO Feargal O. Director Small-Business (50 or fewer emp.) 5/21/2020 "Best cloud Drupal hosting provider we've used over the past 10 years" 5/5 What do you like best about Upsun? The ability to easily adapt and update the hosting environment depending on the needs of our clients. Supporting over 80 sites on the service - some that we've built and some that we just support means that there are a wide range of ways that Drupal has been implemented. having the flexibility to have different flavours of PHP, MariaDB, Solr and Drupal core within the same overall hosting package is invaluable. Review collected by and hosted on G2.com. What do you dislike about Upsun? The inability to stop a build if it becomes blocked is an issue Review collected by and hosted on G2.com. Recommendations to others considering Upsun: It is very different to traditional hosting - but it is worth sticking at it as the benefits of the build and deployment process are well worth it.. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? We support over 80 Drupal sites across three different versions. Platform allowed us to standardise our hosting in one place - with smaller clients and enterprise clients alike all using the same build and deployment processes. The secure nature of the platform and the choice of hosting locations makes Platform a logical fit for an agency like ours selling into the UK and EU markets. Review collected by and hosted on G2.com. Show More 10/10/2022 Current UserValidated ReviewerSource: Organic JZ Jerome Z. Small-Business (50 or fewer emp.) 3/7/2023 "Great service & support" 4.5/5 What do you like best about Upsun? As a project manager, I can create branches or sync content from the main environment to a test environment without support of a developer. The UI is clear and easy to understand. The support answers within a reasonable time and is usually very helpful. Review collected by and hosted on G2.com. What do you dislike about Upsun? The high quality has a considerable higher price than other platforms. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? Platform.sh helps us in our daily work as a web agency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nicolas A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicolas A.") NA Nicolas A. Web Developer eZ Publish - Founder Internet Small-Business (50 or fewer emp.) 2/24/2023 "Perfect solution for hosting a project" 4.5/5 What do you like best about Upsun? We use Platform.sh since some years and this solution is perfect for hosting project. With PSH, your project is always available and performances are better. Use PSH is the assurance to deliver a high quality hosting solution for our customers Review collected by and hosted on G2.com. What do you dislike about Upsun? Nothing, this solution is powerful and we love working this Platform SH. As a developer, you need to understand how deployment words before put your project in production Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? Nothing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Lucas H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucas H.") LH Lucas H. Drupal Architect Small-Business (50 or fewer emp.) 3/9/2018 "Great experience" 5/5 What do you like best about Upsun? It is a solution built with Continuous Integration/Continuous Delivery in mind. Review collected by and hosted on G2.com. What do you dislike about Upsun? It is a great service offering. There are new features added all the time that make it a more appealing service every month. Review collected by and hosted on G2.com. Recommendations to others considering Upsun: If you need to pass client billing along to the client, then Pantheon is a competitor that will let you do that. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? I host client sites on platform as my recommended hosting partner. Review collected by and hosted on G2.com. Show More 2/23/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Justin P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin P.") JP Justin P. Module Contributor Small-Business (50 or fewer emp.) 10/10/2022 "Simplifying DevOps for a small team" 5/5 What do you like best about Upsun? The deploying of changes, and updates with a simple commit. No messing around with making thrid party CI/CD systems work with your host and no additional CI/CD costs. Review collected by and hosted on G2.com. What do you dislike about Upsun? They charge per developer on an account. This makes little sense to me and penalizes smaller teams trying to grow as they have higher cost than large agencies who get unlimited users. It would make more sense to just charge solely for the resources each client needs and nothing to do with my agency and number of devs I won't to have access to the site. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? It simplifies all of our DevOps, leaving us to focus on the client's build and not worry about the server. So we don't need a dedicated DevOps persons and I'm freed up to focus on more important tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Charles J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles J.") CJ Charles J. Senior Web Manager Enterprise (\> 1000 emp.) 3/28/2022 "Very powerful, steep learning curve" 4/5 What do you like best about Upsun? If you need a dev, stage, or prod platform, then Platform.Sh provides a rock-solid Linux environment. It integrates well with a number of build pipelines, and is more flexible than Gumby after a Yoga class. If command line ops don't scare you, they are a very good choice. Review collected by and hosted on G2.com. What do you dislike about Upsun? You don't get direct SSH access (as you would with a self-hosted Linux environment.) Your access point is a layer above, via config files. There IS a bit of a learning curve to this, but it is well worth the time invested. (It is leaps-and-bounds more configurable than competing GUI-Only solutions.) But if you make a mistake, the subsequent mess can be harder to clean-up. Review collected by and hosted on G2.com. Recommendations to others considering Upsun: Good Drupal support. Read the docs, then talk to a rep, before you buy. (The reps are great!) It can be a complex system to get running, it is not as simple as a drag-and-drop GUI, but substantially more powerful. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? Dev and staging platform for building commercial Drupal 8 sites for a LEMP stack. Review collected by and hosted on G2.com. Show More 9/28/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") AB Verified User in Building Materials Enterprise (\> 1000 emp.) 1/27/2021 "Excellent company to work with!" 5/5 What do you like best about Upsun? Platform.sh is all about the people, the staff they employ are of the highest quality and genuinely believe in their product. Review collected by and hosted on G2.com. What do you dislike about Upsun? Honestly not run into anything I dislike yet Review collected by and hosted on G2.com. Recommendations to others considering Upsun: Give it a go and chat with their support team on slack, you wont be dissapointed! Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? Had to migrate approx 30 ancient wordpress sites across to platform.sh and the team were a fantastic help. Security bieng read only is fantastic and provides some peace of mind. Review collected by and hosted on G2.com. Show More 10/11/2022 Current UserValidated ReviewerSource: Organic ## Top-Rated Alternatives [ ![Pantheon](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pantheon") Pantheon 4.4/5(725) ](https://www.g2.com/products/pantheon/reviews) [ ![Cloudways](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cloudways") Cloudways 4.7/5(1,140) ](https://www.g2.com/products/cloudways/reviews) [ ![Acquia Digital Experience Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Acquia Digital Experience Platform") Acquia Digital Experience Platform 4.3/5(220) ](https://www.g2.com/products/acquia-digital-experience-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/upsun/competitors/alternatives) ##### Categories on G2 [Managed Hosting](https://www.g2.com/categories/managed-hosting)[WordPress Hosting](https://www.g2.com/categories/wordpress-hosting)[Cloud Platform as a Service (PaaS)](https://www.g2.com/categories/cloud-platform-as-a-service-paas) [Managed Hosting](https://www.g2.com/categories/managed-hosting)[WordPress Hosting](https://www.g2.com/categories/wordpress-hosting)[Cloud Platform as a Service (PaaS)](https://www.g2.com/categories/cloud-platform-as-a-service-paas)[Continuous Delivery](https://www.g2.com/categories/continuous-delivery-tools)[WebOps Platforms](https://www.g2.com/categories/webops-platforms)[Build Automation](https://www.g2.com/categories/build-automation) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best AI-based background removal and image inpainting tools for e-commerce](https://www.g2.com/discussions/best-ai-based-background-removal-and-image-inpainting-tools-for-e-commerce)[DraftSight vs Autodesk DWG TrueView vs Autodesk Viewer: which is actually worth using for day-to-day design review?](https://www.g2.com/discussions/draftsight-vs-autodesk-dwg-trueview-vs-autodesk-viewer-which-is-actually-worth-using-for-day-to-day-design-review)[Which risk-based authentication platforms apply friction only when suspicious financial fraud prevention software signals trigger?](https://www.g2.com/discussions/which-risk-based-authentication-platforms-apply-friction-only-when-suspicious-financial-fraud-prevention-software-signals-trigger) [Is a dedicated visual configuration platform worth it for a mid-size manufacturer, or do most buyers convert just as well from a CPQ?](https://www.g2.com/discussions/is-a-dedicated-visual-configuration-platform-worth-it-for-a-mid-size-manufacturer-or-do-most-buyers-convert-just-as-well-from-a-cpq)[Which academic scheduling platforms provide real-time visibility into room availability and immediate conflict detection?](https://www.g2.com/discussions/which-academic-scheduling-platforms-provide-real-time-visibility-into-room-availability-and-immediate-conflict-detection)[Pros and Cons Details](https://www.g2.com/products/upsun/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)