Dear Guillermo,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights as they help us identify areas for improvement. We're sorry to hear about your disappointment with Plasfy, and we'd like to address some of the concerns you've raised.
#1 - Comparison With Canva:
Assuming you're referring to Canva rather than Canvas written in your review. it's important to note that while Plasfy aims to provide a versatile design platform, we understand that it may not replace all the features of established platforms like Canva. Canva has a significant user base and a robust set of features, but we believe Plasfy offers its own unique set of features, cliparts, and functionality at an unbeatable price. We're committed to continuous improvement and are actively working on refining and expanding our platform to better meet user expectations.
#2 - Application Speed:
We understand that the slowness of the application has been a significant frustration for you. We want to assure you that improving the speed and responsiveness of our platform is a top priority for our development team. We recommend users try out the main editor with our free account option before purchasing the premium product to assess if the performance meets your expectations.
#3 - Limited Applications and Elements:
We appreciate your feedback regarding the variety of applications and elements. However, we'd like to clarify that Plasfy boasts an extensive library, comprising tens of millions of images, cliparts, and icons that are updated daily, if not hourly. We continuously strive to offer a rich and diverse selection to cater to the creative needs of our users.
#4 - Errors With Google Drive and Freepik integrations:
Our team is actively working on resolving these issues, particularly those related to external APIs. In the meantime, you can access Google Drive and Freepik directly and import images into the Plasfy Editor by downloading the images from these external services and uploading them to your account.
#5 - Few Options and Items:
We appreciate your feedback on the perceived lack of options and items, it's crucial to clarify that we offer a substantial amount of content that is consistently updated to provide a diverse and growing selection.
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We'd also like to highlight that we offer a 100% free account option for lifetime access .This allows users to freely explore our platform, test its features, including our clipart library, and experience the editing capabilities without any financial obligation. We prominently display this free account option on our website to ensure users know they can try out Plasfy before deciding to make any purchases.
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We value your feedback, and your experience matters to us. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team.
Thank you for your understanding and patience.
Best Regards,
Plasfy Support Team