Planhat Pricing Overview

I've implemented and used several CSPs in my career. My team bought Planhat after reviewing all vendors, including giving second chances to those we've had challenges with in the past. We chose Planhat because of the flexibility it provided us to tailor to my company's technical and operational debt. The other tools were less flexible to trust in our environment. I've now had Planhat for more than 2 years and both the product and the team supporting us keep getting better. I've never worked with another vendor that is as proactive, supportive of our needs and thoughtful about my team's success. While other CSPs talk about Customer Success in their marketing, Planhat delivers it. We are now beginning to consolidate other tools into Planhat because 1) my CSMs love using it and 2) the PH team is consultative giving us feedback on what will work best in our environment to extract more value from their product. My CSMs get so much out of PH that they are increasingly interacting with it, giving it more data, having discourse with the LLM integrations and the result is a circular motion compounding in value and becoming a key co-pilot in how we work with customers Review collected by and hosted on G2.com.

We purchased Planhat in part because our Salesforce is too broken to build out some simple things. We launched many of those things in Planhat quickly - our first use case was renewal opportunities to drive a retention pipeline. As we've added more and more use cases since, I am finding that our efforts to move quickly and make up for impossibilities of our enterprise tech stack, we've unintentionally created some silos. Other organizations at my company are unintentionally duplicating work, building things that we already have completed in Planhat. This is less a reflection on Planhat itself than it is on our deployment of it. As we've built value we need to find ways to share the wealth and in my experience CSP adoption outside of CSM, PS and Support can be challenging. Review collected by and hosted on G2.com.

I enjoy that Planhat provides a unified 360-degree view, allowing us to store extensive customer information in one convenient place instead of juggling multiple locations. This feature significantly simplifies our data management process. The ease of setting up the software is another positive aspect for me. Review collected by and hosted on G2.com.

I find it frustrating that Planhat lacks certain functionalities I expected. Despite being easy to set up, there are aspects where the functionality doesn't quite meet my needs. Specifically, I'm unable to complete actions and manage follow-up tasks effectively within the platform. This forces me to leave Planhat to handle tasks which ideally should be managed there, causing inconvenience and inefficiency in my workflow. Additionally, while Planhat consolidates customer information well, we haven't fully realized its value yet, as some features like integration of live usage data are not fully utilized. Overall, these limitations are hindering my ability to derive the expected benefit from the product. Review collected by and hosted on G2.com.