integrations with slack, broadcasts, insights, AI labels, easy to build workflows and business rules. so many! Review collected by and hosted on G2.com.

I don't think I really have any dislikes, I think there product is built for modern day support. there are some features that I would like to have but their team is always listening and implements feedback super quick. Review collected by and hosted on G2.com.

Plain provides an opinionated way to support customers for B2B businesses, especially those that serve technical audiences like ours. From easy integrations to a streamlined UX for engineers to support other engineers, it just works. No complex workflows, yet plenty of flexibility, and a team that is an absolute delight to work with. Review collected by and hosted on G2.com.

No notes Review collected by and hosted on G2.com.

The team is always ahead of the curve with features to implement, they also very much value feedback.

Slick UI with great integrations. Review collected by and hosted on G2.com.

The only dislike is the ability to link Plain to things like n8n but that is from the n8n side and not the Plain side Review collected by and hosted on G2.com.

Plain's best feature is easily the ability to quickly triage and review incoming tickets and questions from a variety of sources. Being able to have a single pane of glass view for Slack, email, and forum posts makes it far easier than constantly having to jump between a ticket management system and messaging apps. Best of all, it works well even when on mobile web. Review collected by and hosted on G2.com.

The search functionality is a little limited in its ability to search the contents of past threads. Review collected by and hosted on G2.com.

Support platforms aren't always particularly exciting, but you want them to be nice to use especially when you're spending half your day in them. Plain is exactly that. It's really fast to work through tickets, but also has some extra features that help deliver great support - I especially love the link with Linear tickets so that when a bug gets fixed or a change gets made, we can inform customers who reported it to us.

Plain's also got a great deal of flexibility, with a really fully-featured API that lets you build lots of custom integrations and automations. Their team is also super responsive to feedback and questions, and it's clear that they care a great deal about customer feedback. Review collected by and hosted on G2.com.

The AI is a bit behind some competitors, but I'm sure they are working hard to catch up behind the scenes! Review collected by and hosted on G2.com.

The best thing about Plain is how well integrated it is with external threads (like Linear) and Slack. The messages feel seamless when interacting with customers on Slack via Plain. Review collected by and hosted on G2.com.

1 thing I dislike about Plain is the searching functionality. I fee like the it's not that clear or the searching capability is not that well designed. Sometimes I struggle to find tickets. Review collected by and hosted on G2.com.

Plain has smooth slack integrations which works really well for our Slack Connect support model. Review collected by and hosted on G2.com.

We don't really use the Plain dashboard much. It might be built for users at a larger scale that we are at. Review collected by and hosted on G2.com.

I like that Plain integrates itself with your emails and slack messages, allowing the team to have better accountability of tickets.

It also enables us to integrate JIRA to raise tickets easily using AI to summarise text. Review collected by and hosted on G2.com.

At first, there were teething areas by getting clients used to a new style of platform, but the plain team helped address these issues. Review collected by and hosted on G2.com.

I like that it connects to Slack, that I can reply via email or in the app, and that it tracks support metrics + ownership. Review collected by and hosted on G2.com.

The UI when replying/leaving a note isn't' great. Not sure if it's connected to our CRM, but that'd be helpful! Review collected by and hosted on G2.com.

Plain is very intuitive and user-friendly, especially the shortcuts make it easy to go through large amount of support requests. Review collected by and hosted on G2.com.

I wish there were more automations and ways to utilize i Review collected by and hosted on G2.com.