Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"It’s alright"
2.5/5
What do you like best about Pivotal CRM?

I like the simplicity of its use. It’s easy to use and easy to teach people. Review collected by and hosted on G2.com.

What do you dislike about Pivotal CRM?

I wish it were updated. It’s simple and easy, but it’s slow. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
UA
Verified User in Airlines/Aviation
Small-Business (50 or fewer emp.)
"Pivotal "
3.5/5
What do you like best about Pivotal CRM?

I liked the direct problem solving and ease Review collected by and hosted on G2.com.

What do you dislike about Pivotal CRM?

I disliked all the boxes that would pop up Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
"Streamlined CRM program"
4/5
What do you like best about Pivotal CRM?

Everything runs pretty smoothly on this program, not as clunky as some comparable products. Review collected by and hosted on G2.com.

What do you dislike about Pivotal CRM?

Like any CRM really, it takes time to get used to. Review collected by and hosted on G2.com.

Johnathan F.
JF
Johnathan F.
New Home Consultant
Enterprise (> 1000 emp.)
"Antiquated System"
1/5
What do you like best about Pivotal CRM?

I like the fact that the interface is extremely simple to navigate through and doesn't require advances knowledge to figure out how everything works. Review collected by and hosted on G2.com.

What do you dislike about Pivotal CRM?

The system makes it virtually impossible to search via a physical address which makes looking for a specific home much more racing and complicated. I dislike the fact that I can only view the crm system from my work computer or via virtual desktop . Review collected by and hosted on G2.com.

Ryan B.
RB
Ryan B.
Director of Logistics and Customer Service
Mid-Market (51-1000 emp.)
"Great way to integrate our MRP and ERP with our CRM."
4/5
What do you like best about Pivotal CRM?

The ability to integrate with ERP system and also gives a wide range of customization features for our internal processes that can be created to fit our business. Review collected by and hosted on G2.com.

What do you dislike about Pivotal CRM?

Sometimes can run very slow and hard to sync with our system. Review collected by and hosted on G2.com.

Verified User in Retail
CR
Verified User in Retail
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"provides one place to manage and import book of business"
5/5
What do you like best about Pivotal CRM?

I love how smart and intuitive Pivotal is at finding and managing sales and customer base Review collected by and hosted on G2.com.

What do you dislike about Pivotal CRM?

sometimes sending bulk blast emails of clients from multiple enterprises and companies is very difficult to do and has some bugs that need tweeking Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Pivotal CRM Thoughts"
3/5
What do you like best about Pivotal CRM?

While using this product i really like the fact that it is set up to analyze and manage customer interactions. Also, being able to shorten your sales cycle, which in turn definitely helped us meet our targets much quicker. Review collected by and hosted on G2.com.

What do you dislike about Pivotal CRM?

Did not run into any issues while using this particular software. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
UE
Verified User in Electrical/Electronic Manufacturing
Mid-Market (51-1000 emp.)
"It's just okay."
0.5/5
What do you like best about Pivotal CRM?

The layout is clean and modern and our IT group seems able to fix a lot of issues quickly Review collected by and hosted on G2.com.

What do you dislike about Pivotal CRM?

Literally everything else - it's slow, it will occasionally not allow contacts to be added, the contact information is not integrated into my email, the iPad application and browser BARELY works, so I have to do all my reporting in my office, instead of immediately after a call, there is no integrated follow up feature. Review collected by and hosted on G2.com.

Verified User in Construction
UC
Verified User in Construction
Enterprise (> 1000 emp.)
"Keeps things organized"
4/5
What do you like best about Pivotal CRM?

Pivotal keeps track of your prospects that come in through the door and you can easily pull any sort of report you want to make sure you stay on top of the prospects you want to reach Review collected by and hosted on G2.com.

What do you dislike about Pivotal CRM?

It can be a little more user-friendly and "prettier" Review collected by and hosted on G2.com.

Verified User in Real Estate
CR
Verified User in Real Estate
Enterprise (> 1000 emp.)
"with repetition comes ease"
4/5
What do you like best about Pivotal CRM?

I liked the layout of the desktop program. Review collected by and hosted on G2.com.

What do you dislike about Pivotal CRM?

How many steps you’d have to take in order to save information Review collected by and hosted on G2.com.