Edit

BC

Brian C.

Mid-Market (51-1000 emp.)

3/8/2023

"Pipefy is an amazing tool for process management"

5/5

What do you like best about Pipefy?

I love Kanban to carry out processes and tasks in the area. It increases our control and productivity. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I believe they could invest more in integration with other software. Review collected by and hosted on G2.com.

PD

Paulo d.

Analista de Projetos & Inovação PL

Mid-Market (51-1000 emp.)

3/6/2023

"Better management"

4.5/5

What do you like best about Pipefy?

Easy, useful, and uncomplicated. Versatile tool and very easy to make integrations. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Email support, I can't keep a history in the email chat. Review collected by and hosted on G2.com.

KS

Kristen S.

Journalist and Marketing specialist

Enterprise (> 1000 emp.)

6/28/2022

"With Pipefy the activities are easy to perform"

4.5/5

What do you like best about Pipefy?

Contains a database for the location of bottlenecks that prevent the smooth running of processes. This way we can closely monitor that activity that is slowing us down, and solve the problem easily. I love the many workflow templates it has, it is very easy to make any project or work plan and they are very customizable, so we can adapt them to our company. It also has accounting functions such as purchase order management, accounting and invoicing, which allows us to keep better control of all project costs. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

The update of the progress of the tasks is not entirely in real time, as it takes a long time to report these advances and make them visual for the entire work team. The fact that the payment is per user and not a global cost for the software is frustrating, as we would like more team members to be involved in the system and it is not possible due to the cost. I would like them to include more advanced features such as performance and time of activities, perhaps the Gantt chart would help a lot to better visualize the time of activities being performed and if they are behind schedule. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

It is a software that will allow all companies to create workflows quickly and efficiently, being able to visualize the stages of the project from the first day and see its progress clearly. It is undoubtedly a great software that is helping us as a company to meet deadlines and finish projects in an agile way. This is a very simple software, it is very intuitive and it was not difficult for us to use it easily and get the most out of it. Although it is not possible for all employees to have access to it because of its cost, it is true that the key people who drive the development of activities such as team leaders, human resources and project staff, we can make the whole team work in a productive and efficient way thanks to the software. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Thanks to Pipefy we can perform workflows quickly and easily and keep in order all the management of daily activities that are performed in the office, in different projects. The bottleneck search function is very efficient and we use it a lot, to detect any failure or slowness in the activities and be able to focus on them, so that no process is stopped or delayed. It contains a large number of customizable templates, easy to adapt to any project or process of activities that you want to start. It has important databases that allow to speed up the work, such as customer, employee, contact and bottleneck databases to detect activities that are delaying the work. Management of interviews, candidates and employee payroll, allows us to keep track of employees from their entry in the same software. Review collected by and hosted on G2.com.

GR

Gabriel R.

Sales Executive

Enterprise (> 1000 emp.)

9/26/2022

"Is a great system for manage complex processes. You can automate several functions."

5/5

What do you like best about Pipefy?

The possibility to have all the processes in a Kanban view, including the automation for emails, advice and pipes connections. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Some fields' limitations (as calculation mode), this could be improved to became a complete system. Review collected by and hosted on G2.com.

RJ

Rafael J.

operational manager

Small-Business (50 or fewer emp.)

5/31/2021

"Organize your processes"

5/5

What do you like best about Pipefy?

What most caught my attention are the automation. I can do a lot of repetitive things automatically. This speeds up the job a lot. I also like the e-mail templetes, I can create e-mail templetes and automatically send these e-mails to those responsible for each process. There are many amazing tools in pipefy, which help work to flow in a better way. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Personally I have no serious complaints against pipefy, just a few small things that would make my job a lot easier. For example, the expiration of the cards is defined by a day on the calendar, I would like you to have an option to set a time and in working hours, but there is no such option. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

It is a great platform. To better understand how it works, I recommend taking the free courses at Pipefy University, and there you will learn how to make better use of tools and automation; this will make your job much easier! Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Pipefy helped me a lot to not only organize but to optimize all processes within my company. Using this platform, I was able to find the points where there were more failures, which processes could be taken, and which needed to be improved. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

AS

Ana S.

Operations Manager

Small-Business (50 or fewer emp.)

5/26/2022

"Extremely useful working tool"

5/5

What do you like best about Pipefy?

The entire Pipefy team is easy to access and communicate with (by email or through the platform itself). All problems are always quickly resolved.

Pipefy have an easy and good looking layout that is easy to navigate. The process can be adapted and customized to different demands and needs and it has multiple support tools. It's a very tech and innovative platform.

In addition to its own tools, Pipefy interacts with other platforms in a integrative way so you can have "all you need" in a one single place. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I can't really think in one thing that I dislike about pipefy. It's really a very complete work tool. It even offers videos and guidelines to facilitate navigation and deep understanding. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

pipefy is a very fast and innovative company, the optimization of time and efficiency is notorious Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

We organize the entire company process inside pipefy

Speaking for my company, we center all our info and data inside Pipefy, from the client's contract to the final product delivery. It's a secure and easy to manage platform, by using it our process is always organized and registered.

We can organize our pipes (kanban) according to our demand and use the platform tools to facilitate our work, saving time and gaining efficiency. The user is the one

All the processes are easily automated for example: sending emails and deadline alerts. Review collected by and hosted on G2.com.

PP

Pedro P.

Analyst

Enterprise (> 1000 emp.)

6/21/2022

"Simple to use however not too good for complex processes"

3.5/5

What do you like best about Pipefy?

For simple processes Pipefy BPM tool is very useful and simple. Its processes can be lifted fast and the UI is simple to follow through. It is very simple to engage with a wide range of other products, however seems like a prototype bpm tool for small/medium business. Their community interface and usage is also good. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

The tool doesn't seem robust enough in other to handle complex processes. It lacks information in their community, although it has a good interface. Complex queries remain even after reading and trying the product. Review collected by and hosted on G2.com.

EW

Verified User in Wholesale

Mid-Market (51-1000 emp.)

1/10/2023

"Build and maintain processes faster"

3.5/5

What do you like best about Pipefy?

Possibility to do simple processes from scratch to go-live very fast Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Lack of tool for managing many processes as the use of the system grows Review collected by and hosted on G2.com.

NV

Neeraja V.

Senior Developer

Information Technology and Services

Enterprise (> 1000 emp.)

1/7/2022

"Our IT Enterprise Ticket Resolution templates creation is quick & easy with Pipefy"

4/5

What do you like best about Pipefy?

Pipefy is a low-code platform that gives me great convenience for our organization's development commitments. It offers compelling data-driven decision features which can pull information from our workflows easily. It also grants visibility through its customized dashboard to analyze, track and make comparisons in our various project stages. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I don't dislike anything about Pipefy as it's suitable for our organization's workflow management pipeline. We can automate recursive tasks in our business process and effectively establish rules for automation, integration tools, and have a coherent platform for our customer strategies. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Pipefy is beneficial in providing an automated framework for our IT enterprise incident management. We can actively update the real-time status of our third-party agents and direct their responses straight to our process workflow pipeline. It is also quick to deploy thanks to its pipe templates, with which we can easily create our own application platform without any coding necessities. Review collected by and hosted on G2.com.

NB

Natalia B.

UX Designer

Small-Business (50 or fewer emp.)

2/10/2022

"I'm true Pipefy fan"

5/5

What do you like best about Pipefy?

Pipefy has everything that you need to organize information even with free plan. The platform is very customizable, and the automations you can do make your life 100% easier. Also, it is an excellent tool to share information with other people in your organization. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Today I don't have native integrations that I need there. I have to use other solutions (such as Zapier) to send my leads across different marketing platforms. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

Pipefy is a very flexible and customizable tool, which means you can do A LOT of different things. I recommend seeing online tutorials and using the templates they give you before starting a new process. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Today I use the platform as a CRM to administrate my Sales Funnel and commercial process. The implementation gave me and my team clarity about who is taking care of which lead, in which commercial part of the process the lead is, and also shared information about the client's feedback.

The golden point for me is the automations. We use them to send e-mails reminding us of the deadlines to do our tasks, and also sending automated e-mails to our site's leads to make a meet appointment with our sales team. Review collected by and hosted on G2.com.