--- title: Pipefy Reviews meta_title: 'Pipefy Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 231 reviews by the users' company size, role or industry to find out how Pipefy works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 231 scale: '5' date_modified: '2026-07-01' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Pipefy Reviews **Vendor:** Pipefy **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 231 ## About Pipefy Pipefy is a global leader in business orchestration, currently serving more than 4,000 clients across 150+ countries. Pipefy ia a Business Orchestration and Automation Technology (BOAT), providing a unified control plane that coordinates humans, systems, and AI agents to eliminate process fragmentation. The platform is built on a modular architecture featuring four distinct layers: a Human Interface for fluid service delivery, a Workflow and Rules core for modeling complex logic, a Data and Analytics layer for real-time insights, and an Automation and Integration engine. A standout feature is the Pipefy Agent Studio, which allows non-developers to create specialized AI agents and also providing a Bring Your Own LLM (BYOLLM) strategy, allowing customers to choose which LLM is more appropriate for each need. The platform ensures technical oversight through its Adaptive Governance Framework, establishing safe zones for business areas to co-create agents with the IT department, and its Trust Layer, which provides end-to-end audit logs and causal lineage for every automated action. Pipefy’s primary value lies in its ability to deliver AI results in days, not months. The platform solves the existential pressure of an unsustainable development backlog and the security risks posed by uncontrolled Shadow IT and Shadow AI. It provides a sanctioned, secure environment using an Adaptive Governance Framework, for business technologists to build their own automations without creating technical debt. For Larger companies, Pipefy acts as an orchestration wrapper that modernizes rigid legacy infrastructure, without the cost and systemic risk of a replacing project. The platform specifically addresses the inefficiency of operational silos and the manual white space workflows, by creating a unified Process Fabric. This orchestration layer provides the global compliance, granular RBAC, and end-to-end auditability required to pass rigorous SOC2 and ISO 27001 audits while delivering a modern digital experience over the legacy core. ## Pipefy Pros & Cons **What users like:** - Users find Pipefy highly **intuitive and easy to use** , streamlining business process automation effortlessly. (9 reviews) - Users appreciate the **ease of automation** in Pipefy, enabling efficient workflows without technical skills. (5 reviews) - Users commend the **efficiency** of Pipefy, appreciating its customizable automation that streamlines workflows and saves time. (4 reviews) - Users appreciate the **user-friendly interface** of Pipefy, enhancing collaboration and simplifying task organization for teams. (4 reviews) - Users find Pipefy's **intuitive design** makes automation easy, enhancing productivity and team collaboration seamlessly. (3 reviews) - Users appreciate the **ease of organization** with Pipefy, enabling seamless workflow management without technical complexities. (3 reviews) - Users value the **advanced technology innovations** in Pipefy, enhancing workflow automation and simplifying processes for all. (3 reviews) - Users praise Pipefy for its **excellent customer support** , making it easy to use and enhance their experience. (2 reviews) - Task Management (2 reviews) - Team Collaboration (2 reviews) **What users dislike:** - Users feel that Pipefy's **high subscription costs** create financial barriers for some firms to utilize its features. (2 reviews) - Users find the **learning curve steep** , which can overwhelm new users due to extensive customization options. (2 reviews) - Users find Pipefy's **limited integrations** with essential tools like Jira, Notion, and Slack frustrating and inadequate. (1 reviews) - Users report **glitches in workflow automation** that disrupt consistency, impacting their overall experience with Pipefy. (1 reviews) - Users face **integration issues** with Pipefy, as it lacks essential connections to tools like Jira, Notion, and Slack. (1 reviews) - Limited Customization (1 reviews) - Overwhelming Features (1 reviews) - Users face **receipt issues** due to premium access requirements and occasional glitches affecting workflow automation. (1 reviews) - Users experience **technical issues** , with occasional glitches impacting workflow automation consistency and overall user experience. (1 reviews) ## Pipefy Reviews ### 1. Pipefy: Highly Customizable Automations with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa K. | Co-Owner, VP Design and Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Pipefy?** I was impressed by the support we received from Pipefy to make sure the tool supported our processes. The tool is extremely customizable to any process with some incredible automations that reduced our workload. I found it easy to implement and use. It became the starting place for my team every day to ensure that work was moving forward and on track. **What do you dislike about Pipefy?** Being extremely customizable, there are many options which was a bit overwhelming for some of my team members. Once we integrated the help options and more detailed descriptions for each phase the team was able to trust the system to provide them the information they needed. **What problems is Pipefy solving and how is that benefiting you?** We used pipefy to track the instructional design process. ### 2. Powerful for Process Automation but Could Be More Flexible **Rating:** 3.5/5.0 stars **Reviewed by:** Ankita M. | Freelance Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Pipefy?** I adore Pipefy's ability to simplify the process of creating and automating organised workflows without requiring technical knowledge. Approvals, onboarding, and service requests were among the repetitious chores that were made easier by the visual interface, conditional logic, and automation rules. **What do you dislike about Pipefy?** Sometimes Pipefy feels inflexible. It works well for routine activities and processes, but it isn't flexible enough for more creative or dynamic workflows. Furthermore, several sophisticated features are only available with more expensive plans, which prevented us from using the platform to its full potential. **What problems is Pipefy solving and how is that benefiting you?** We were able to standardise and expedite manual, repetitive operations including request management, onboarding, and approvals thanks to Pipefy. We mostly used spreadsheets and emails prior to Pipefy, which resulted in delays, misunderstandings, and a lack of visibility. We've minimised errors, automated important tasks, and obtained complete insight into work statuses and deadlines with Pipefy. The effectiveness and accountability of our team have greatly increased as a result. ### 3. Outstanding Experience from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** William M. | Senior Tech Lead, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Pipefy?** It's fast, features a clean user interface, and is both intuitive and responsive. **What do you dislike about Pipefy?** It lacks sufficient integrations with Jira, Notion, and Slack, which are essential for my needs. **What problems is Pipefy solving and how is that benefiting you?** This tool has been helpful for my business in organizing SCRUM tasks within our R&D team. It makes managing our workflow much more efficient. ### 4. An impressive tool where we can perform various tests, add data, perform controls **Rating:** 5.0/5.0 stars **Reviewed by:** Homero F. | Workshop Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Pipefy?** An impressive toolbox, now with artificial intelligence **What do you dislike about Pipefy?** An impressive tool where we can perform various tests, add data, perform controls, develop search systems and the most varied types and forms of data flow manipulation. **What problems is Pipefy solving and how is that benefiting you?** Assistance and controls in information flow ### 5. Pipefy is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia D. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Pipefy?** Pipefy was very easy to use and customerservice was excellent **What do you dislike about Pipefy?** I think there could be more features added and faster support **What problems is Pipefy solving and how is that benefiting you?** Being able to quickly create requests ### 6. Optimistic plans platform **Rating:** 4.0/5.0 stars **Reviewed by:** Thais C. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2024 **What do you like best about Pipefy?** Organization of your work with a simple way to use **What do you dislike about Pipefy?** Sometimes the sever it seems very slow on hard days **What problems is Pipefy solving and how is that benefiting you?** Better communication with my team and easy organization of jobs ### 7. Pipefy + **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2024 **What do you like best about Pipefy?** Very user friendly, great interface. Updates are sent out wenever there is any need for maintenance **What do you dislike about Pipefy?** Everything is great. I can't think of any issues. **What problems is Pipefy solving and how is that benefiting you?** It helps my compnay with organization and for tracking purposes. ### 8. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Luisa C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Pipefy?** It can be programmed by anyone, with just some basic training, and likewise, it allows for internal and external communications. Additionally, it has a mobile app that lets you view your processes easily from anywhere. It allows you to automate some of your processes to avoid manual tasks. You can create forms to collect information on a large scale. It is a very good tool. **What do you dislike about Pipefy?** It does not have a general dashboard for an organization, that is, a panel where all the processes of a single organization can be visualized, where indicators can be established to see progress, whether of overdue tasks, and to calculate service level or attention percentages for each of the tasks, which in the long run are service requests. **What problems is Pipefy solving and how is that benefiting you?** Automate the organization's processes in such a way as to reduce response times. It is a faster way to create reports. It allows tasks to be executed in parallel. ### 9. Ease of use, agility in processes **Rating:** 5.0/5.0 stars **Reviewed by:** Kalline F. | Analista de operações, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Pipefy?** Variety of customization, integrations, and automations. Ease of use and implementation, and the support is always comprehensive. **What do you dislike about Pipefy?** At the moment, I don't have any points that displease me about the tool. **What problems is Pipefy solving and how is that benefiting you?** Organization of the client implementation journey, training as well as reducing the manual work of the team ### 10. Pipefy has helped me automatizing our internal HR processes. **Rating:** 5.0/5.0 stars **Reviewed by:** Fernanda L. | LATAM Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Pipefy?** How easy it is to understand the tool and to start using it. Also, the automations are extremely helpful! The Pipefy AI is outstanding. I love the tool so much! **What do you dislike about Pipefy?** Sometimes I send automation emails inside a pipe and the candidate receives it into the spam box. It would be perfect if we could prevent that. There were a couple of times that the candidate replied to me saying he didn't receive a feedback from the selection process, I checked it out and the email was sent from the pipe, as it turns out it was in his spam box. Unfortunately this is very commom :( **What problems is Pipefy solving and how is that benefiting you?** The automation of the processes, for sure! With Pipefy I was able to do a lot of process that were manual to become automatic. It has been amazing how much time I have been sparing! ### 11. Excellent alternative for demand control in different sectors and organizations. **Rating:** 5.0/5.0 stars **Reviewed by:** Wesley M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Pipefy?** I love the ease with which we can manage information, consult APIs, and even documentation without the need for a developer. Pipe challenges us to truly know the tool in order to perform quality work. Anyone who doesn't love Pipefy yet hasn't been curious enough to understand its breadth. **What do you dislike about Pipefy?** At the moment, it meets all my needs, and we have even recommended the use of the tool to partner sectors. I believe it would be interesting for Pipe to provide a biweekly or monthly schedule for users with the product team to assess possible improvements for day-to-day use. For example, the hierarchy of access, which is currently limited and we can use in the standard way, but for us as a team, it would make a lot of sense to open up this hierarchy and have more levels of access. **What problems is Pipefy solving and how is that benefiting you?** Currently, we are in the process of monitoring with the Sales and Finance teams within the company. One of them has the main function of guiding the sales team regarding negotiations and their implementation stages, and the other is responsible for recording and managing the time the finance team spends executing account reconciliations, issuing invoices, and even paying suppliers. ### 12. Pipefy Review in GP **Rating:** 5.0/5.0 stars **Reviewed by:** Eduarda S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Pipefy?** Pipefy helps a lot with day-to-day demands, I feel that requests are more organized and well distributed. In addition to helping a lot with the information contained **What do you dislike about Pipefy?** I think that one point that the pipe can adopt is the inclusion of users within the cards, so the location of the users becomes clearer **What problems is Pipefy solving and how is that benefiting you?** It helps that all complementary teams can track requests in a scalable way. ### 13. Pipefy is both a timesaver and a very versatile application. **Rating:** 5.0/5.0 stars **Reviewed by:** Guilherme B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Pipefy?** Pipefy helps me on keeping track of my to-dos and which step I am on my daily processes. The best thing about this is that I very rarely miss doing an important activity. **What do you dislike about Pipefy?** Pipefy is great, and it serves me and my company very well. My only issue with it is that I think that I could do so much more with it, but I have to invest my own time on building stuff that I want, and I pay a lot for every license, so I feel like I am paying for me to do all the work. **What problems is Pipefy solving and how is that benefiting you?** Pipefy helps me gather every prospect that wants to work with my company all in one place, and I can talk with many people interested in doing business. Helps me with network and timesaving, since I needn't to actively prospect. ### 14. Create brilliant organisational designs with Pipefy's conceptual maps **Rating:** 4.5/5.0 stars **Reviewed by:** Mamata S. | Business systems analyst Sr professional, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Pipefy?** I am impressed with Pipefy's intuitive, user-friendly interface. It was easy to get started and use complex features without feeling overwhelmed! With this efficient tool, I was able to quickly create functional flowcharts that accurately represented my idea or plan - an invaluable resource for professional exhibitors like myself. It facilitates real-time communication between team members, which makes collaboration much easier than using traditional design documents. Overall, I find the Pipefy app extremely useful. **What do you dislike about Pipefy?** Although Pipefy is a great platform, there are certain areas where it could be improved. In particular, the registration process leaves a lot to be desired, as its complexity makes the entire sign-up process time consuming and cumbersome. However, compared to competitors such as Lucidspark, which has numerous advantages and superior qualities that make up for issues like this **What problems is Pipefy solving and how is that benefiting you?** Pipefy solves the problem of remote collaboration by providing an easy-to-use platform that allows me to communicate my ideas quickly and clearly. I can use post-it notes, diagrams and visuals to explain what needs to be done - without having to take photos or search for images later to review our work. ### 15. Very complete service **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno A. | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Pipefy?** Pipefy provides unique ane complete solution. Ease to Use and ease of integration . Great Customer Support and Ease of Implementation. **What do you dislike about Pipefy?** I believe that it is necessry to get closer to increase the Frequency of use and understand the number of features **What problems is Pipefy solving and how is that benefiting you?** It helps us to coordinate sending and receiving mail ### 16. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Pipefy?** I'm a person myself who loves organization, makes me feel good, and help me with my issues. Learn this very soon, thanks God. Pipefy comes to me a few months ago, and change my life in terms to be easy to learn, see my problems in one place, very good support, and staffs. **What do you dislike about Pipefy?** You know, miss some features. Something like create dupes pipes. **What problems is Pipefy solving and how is that benefiting you?** See my problems in one place, integration with teams, integration with others sofwares and staff ### 17. Pipefy #1 Fan **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Pipefy?** Pipefy is all about things moving along the process that's it's supposed to. Nothing stalls. Whether its a new hire process, getting items ordered or just having your data in an organized manner. If I start working on a project, I am guaranteed that it will get done in due time - thanks to the clear cut software that allows it to happen. **What do you dislike about Pipefy?** Everything is great. Whenever I want I need help to pull a report or anything more complicated, the Pipefy tech team is there to help. **What problems is Pipefy solving and how is that benefiting you?** PIpefy allows the recruitment process to happen seamlessly, with all the details and negotiations regarding a new hire, happening in one place, so there are no fragmented emails or texts. ### 18. It's a good Kanban system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Pipefy?** The organization of information is clear and easy to understand. It makes project management easy and requires very little learning to get onboarded **What do you dislike about Pipefy?** The reporting features are lagging. You might have 35 fields on your card but only 25 in your report. So, you'll have to work with the team to make this work. Also, there are lags in follow-up from IT, some features make no sense (like how cards are created). Our team uses it for Recruitment but it's not the best function for this product. **What problems is Pipefy solving and how is that benefiting you?** Pipefy helps us with our Recruitment functions as well as managing documentation between our teams. ### 19. Good **Rating:** 3.5/5.0 stars **Reviewed by:** Comet H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Pipefy?** Pipedy helps us organize our experiment flow very well. Each order can be tracked from the very beginning (request submission) to the invoice that has been paid. The configuration design is excellent. We also like the history recording function so everyone can track who did what for the specific card. **What do you dislike about Pipefy?** If one phase has more than 20 cards, previewing all the cards in that phase is hard. I have to keep scrolling down to go through what I have in that phase. The automation email is complicated. Sometimes our clients will reply the automation email, which is very hard to get notifications. Can not do online excel sheet filling. **What problems is Pipefy solving and how is that benefiting you?** It helps us build up the order tracking system to keep track of every order's status. It also generates a simple report which saves us a lot of time to do it manually. This report helps us understand how we are doing and which part we need to improve. The database gathers all the information so we can export them in 1 second if needed. ### 20. Cool **Rating:** 5.0/5.0 stars **Reviewed by:** JOSE C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Pipefy?** Intuitive interface, server response time; **What do you dislike about Pipefy?** When it crashes, support takes a long time to respond. **What problems is Pipefy solving and how is that benefiting you?** Help with the service protocol. ### 21. I think it's very relevant to have such a tool to address these issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Aline F. | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Pipefy?** very good usability and the entire visual of the product **What do you dislike about Pipefy?** I like all aspects, I believe there is no bad aspect. **What problems is Pipefy solving and how is that benefiting you?** The benefit is to solve the demands through the tool. ### 22. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Cory W. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Pipefy?** It is efficient and easy to navigate. Very simple for new users **What do you dislike about Pipefy?** Could use a few more options to allow for more access **What problems is Pipefy solving and how is that benefiting you?** Allows us to keep our agents aligned to adherence ### 23. Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kalline d. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Pipefy?** Support materials and service from the support and success team. The support team, whether via chat or the success team, is truly dedicated to helping us. Not to mention that I don't always need to call someone, as the Pipefy help library is quite comprehensive and I can easily learn and resolve situations with the materials. **What do you dislike about Pipefy?** For the way I work today, Pipefy doesn't always meet 100% of the automations and fields, but I understand that it's a business rule. The automation packages end up having a somewhat high value. **What problems is Pipefy solving and how is that benefiting you?** The organization of our clients' onboarding flow in the kanban is excellent. ### 24. Well-organized processes **Rating:** 4.0/5.0 stars **Reviewed by:** Diego P. | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Pipefy?** Organization of applications and simplicity of use **What do you dislike about Pipefy?** Lack of communication from the tool and potential. **What problems is Pipefy solving and how is that benefiting you?** Organization of company process requests. ### 25. Using pipefy to take my companies eficiency to another level **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Pipefy?** Easy to use, fast implantation, very adaptable to my company's needs, a low code solution that most people are capable of using and keep improving the company's processes **What do you dislike about Pipefy?** Sometimes the e-mails sent via Pipefy are classified as SPAM. **What problems is Pipefy solving and how is that benefiting you?** Pipefy is helping me centralize information and processes in a single solution that allows me to control my to-do list, SLA, transparency between areas and save time as the automation jobs are getting done along the processes. Also, to have a track record of the inputs and outputs of processes, we can control and analyze data via reports and make better decisions regarding our business. ### 26. Enriching experience **Rating:** 5.0/5.0 stars **Reviewed by:** Bruna S. | Analista de Inovação e Estratégia II, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Pipefy?** Possibility to facilitate the control of all my workflows and always bring insights to my team. I was able to bring the tool to a new area that was delighted with the tool's resolution. **What do you dislike about Pipefy?** Some information about the automations sometimes gets lost and becomes confusing. But I'm happy to always be able to count on the team's support. The SLA is sometimes a bit long, but nothing out of the ordinary. **What problems is Pipefy solving and how is that benefiting you?** Management of processes and projects, we can unify the vision and implement managerial approvals in our new flow. The information brought us real data, which made our flow more fluid. ### 27. Simple project tracking and work management platform helps you get your work done more efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Vlad B. | Email Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Pipefy?** - Pipefy is extremely user-friendly and has helped us to keep track of our inventory from when it enters our company to when it reaches our sales reps. - It's also great for generating reports regularly to see where improvements need to be made. - The project tracking and client management tool is perfect for various use cases. - Whether you need to keep track of projects big or small or manage clients from all over the world, this tool will help you get the job done efficiently and effectively. **What do you dislike about Pipefy?** - Since there's no centralized global approval workflow, changes across the team can't be approved all at once. - It also seems like I can't add multiple people to one workflow instance either. - This makes it difficult to manage approvals and keep everyone on the same page. - As a beginner, one of the things that would be most helpful is to see our demonstration videos or pictures. It would give a better understanding of what is possible and how to go about achieving certain looks. Unfortunately, there are no such resources currently available. **What problems is Pipefy solving and how is that benefiting you?** As a new PM, I quickly learned that it was important to keep track of my work with Pipefy. After just a few days of using the tool, I realized how crucial it is to have a system in place for managing projects and tasks. Integrating different services can greatly improve efficiency and coordination between team members. For example, the chatbots on a website can automatically respond to customer queries, freeing up time for other tasks. Similarly, automated email responses can help to keep everyone on the same page. ### 28. Analytics Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Pipefy?** It is an agile tool that can help in process prototyping, also testing integrations that greatly benefit organizations with various specialized applications. **What do you dislike about Pipefy?** It would be very important to have a development environment separate from a production environment, as this would greatly help with implementations. I also really miss having debugging tools, because I can only resolve simple issues with the help of online helpdesk teams. **What problems is Pipefy solving and how is that benefiting you?** streamline the communication of processes, it is possible to automate activities simply by involving the necessary people at the right moment of the demand. this provides more efficiency. ### 29. Some essential things are missing for a 10 **Rating:** 5.0/5.0 stars **Reviewed by:** Marcos M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Pipefy?** Automations that prevent time loss and rework **What do you dislike about Pipefy?** The billing in dollars. I consider it a disadvantage. **What problems is Pipefy solving and how is that benefiting you?** Implementation with SAP Business One System ### 30. An essential and very intuitive tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Pipefy?** Pipefy is a tool that we use a lot in our daily routine; it can organize many processes and is extremely adaptable for various processes. **What do you dislike about Pipefy?** I really like the tool and maybe something that could be improved are small adjustments like greater interface with Power BI. **What problems is Pipefy solving and how is that benefiting you?** Pipefy saved us from contract demands that were all lost in emails and today they are organized in CARDS with all approval phases organized. ### 31. Pipefy is great on Kanban, but a more accurate search is missing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Pipefy?** I like the possibilities of Kanban customization **What do you dislike about Pipefy?** I don't like the limitations of searching in databases. It only works in one field. Import is not easy either. **What problems is Pipefy solving and how is that benefiting you?** It keeps all the information I have on my prospects and helps me recover that information quickly. It also helps me not to lose control of their processes. ### 32. Low Code Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Pipefy?** Agility and simplicity to automate processes User experience Robustness for integration with legacy systems Good SLA controls **What do you dislike about Pipefy?** Dashboards could be more user-friendly Lacks a more complete option to document the process **What problems is Pipefy solving and how is that benefiting you?** Integration between area, systems, and people Lack of process standards Inefficient information flow ### 33. Excellent Tool for Businss **Rating:** 5.0/5.0 stars **Reviewed by:** Jim M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Pipefy?** Pipefy is great at centralizing communication and enabling timely actions from Pipe users. **What do you dislike about Pipefy?** Sometimes the # of Pipes that are created can cause an overload in the work that is required to manage the Pipes. **What problems is Pipefy solving and how is that benefiting you?** The system has enabled us to track Manufacturing orders in a more timely way. ### 34. Ease of use, both for the administrator and for the requesting public. **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio J. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Pipefy?** Facilities in the construction of processes, conditionals, integrations. **What do you dislike about Pipefy?** There should be an option to view all requests (from various pipes) with filters. Have the functionality of formulas/calculations within the forms. **What problems is Pipefy solving and how is that benefiting you?** Work management, from the flows we can measure efficiency and collect data for decision making. ### 35. Great platform to make workflows between different areas in our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Cesar G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Pipefy?** You can generate data with the interaction between the service and the process. After that, you can take desitions in pro of the business. **What do you dislike about Pipefy?** Until now, nothing. Pipefy is just an amazing tool **What problems is Pipefy solving and how is that benefiting you?** Creating value by reducing operational costs and time. ### 36. Very good tool **Rating:** 3.5/5.0 stars **Reviewed by:** Artur B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Pipefy?** Managing the our complex process flow for daily tasts **What do you dislike about Pipefy?** Maybe the lack of new features and no clear communication about future development **What problems is Pipefy solving and how is that benefiting you?** We changed from Sharepoint to Pipefy and improved our work ### 37. Friendly and adaptable interface to different processes **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda O. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Pipefy?** Centralization of projects for better management **What do you dislike about Pipefy?** Impossibility of constructing indicator panels **What problems is Pipefy solving and how is that benefiting you?** Pipefy allowed us to consolidate all projects in development, avoiding various controls and conflicting information. ### 38. Customer service and usability pipefy **Rating:** 3.5/5.0 stars **Reviewed by:** Katylin M. | Coordenadora de processos (Oficina), Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Pipefy?** The flexibility and the possibility of integration with various systems **What do you dislike about Pipefy?** The lack of some native features and the cost. **What problems is Pipefy solving and how is that benefiting you?** Processes, governance, and organization of demands and priorities ### 39. Great tool for control and monitoring of requests. **Rating:** 5.0/5.0 stars **Reviewed by:** Isabela M. | Analista de Pessoas e Performance, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Pipefy?** I really like the tool being flexible and adaptable according to the area's demands and the possibility of creating reports. **What do you dislike about Pipefy?** I have no cons. The tool is very versatile. **What problems is Pipefy solving and how is that benefiting you?** There was no control over requests, nor indicators of the services provided. And now we can measure the requests that come in, as well as implement improvements in communication and processes. ### 40. Amazing ! **Rating:** 4.5/5.0 stars **Reviewed by:** Philippine C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Pipefy?** Efficient, fast, clear ! it's super easy to use, **What do you dislike about Pipefy?** Sometimes we get some bug,some malfunctions but nothing that interferes with the proper functioning **What problems is Pipefy solving and how is that benefiting you?** Pipefy represents our procedures, this allows us to avoid omissions, errors, to control the actions of each employee and to improve our procedures instantly ### 41. Pipefy is an amazing tool for process management **Rating:** 5.0/5.0 stars **Reviewed by:** Brian C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Pipefy?** I love Kanban to carry out processes and tasks in the area. It increases our control and productivity. **What do you dislike about Pipefy?** I believe they could invest more in integration with other software. **What problems is Pipefy solving and how is that benefiting you?** Improved our processes and controls, giving greater productivity to the team ### 42. Better management **Rating:** 4.5/5.0 stars **Reviewed by:** Paulo d. | Analista de Projetos & Inovação PL, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Pipefy?** Easy, useful, and uncomplicated. Versatile tool and very easy to make integrations. **What do you dislike about Pipefy?** Email support, I can't keep a history in the email chat. **What problems is Pipefy solving and how is that benefiting you?** Management of internal processes in all areas of the company ### 43. With Pipefy the activities are easy to perform **Rating:** 4.5/5.0 stars **Reviewed by:** Kristen S. | Journalist and Marketing specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Pipefy?** Contains a database for the location of bottlenecks that prevent the smooth running of processes. This way we can closely monitor that activity that is slowing us down, and solve the problem easily. I love the many workflow templates it has, it is very easy to make any project or work plan and they are very customizable, so we can adapt them to our company. It also has accounting functions such as purchase order management, accounting and invoicing, which allows us to keep better control of all project costs. **What do you dislike about Pipefy?** The update of the progress of the tasks is not entirely in real time, as it takes a long time to report these advances and make them visual for the entire work team. The fact that the payment is per user and not a global cost for the software is frustrating, as we would like more team members to be involved in the system and it is not possible due to the cost. I would like them to include more advanced features such as performance and time of activities, perhaps the Gantt chart would help a lot to better visualize the time of activities being performed and if they are behind schedule. **Recommendations to others considering Pipefy:** It is a software that will allow all companies to create workflows quickly and efficiently, being able to visualize the stages of the project from the first day and see its progress clearly. It is undoubtedly a great software that is helping us as a company to meet deadlines and finish projects in an agile way. This is a very simple software, it is very intuitive and it was not difficult for us to use it easily and get the most out of it. Although it is not possible for all employees to have access to it because of its cost, it is true that the key people who drive the development of activities such as team leaders, human resources and project staff, we can make the whole team work in a productive and efficient way thanks to the software. **What problems is Pipefy solving and how is that benefiting you?** Thanks to Pipefy we can perform workflows quickly and easily and keep in order all the management of daily activities that are performed in the office, in different projects. The bottleneck search function is very efficient and we use it a lot, to detect any failure or slowness in the activities and be able to focus on them, so that no process is stopped or delayed. It contains a large number of customizable templates, easy to adapt to any project or process of activities that you want to start. It has important databases that allow to speed up the work, such as customer, employee, contact and bottleneck databases to detect activities that are delaying the work. Management of interviews, candidates and employee payroll, allows us to keep track of employees from their entry in the same software. ### 44. Is a great system for manage complex processes. You can automate several functions. **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel R. | Sales Executive, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Pipefy?** The possibility to have all the processes in a Kanban view, including the automation for emails, advice and pipes connections. **What do you dislike about Pipefy?** Some fields' limitations (as calculation mode), this could be improved to became a complete system. **What problems is Pipefy solving and how is that benefiting you?** We are managing a big export operation with about 400 processes per month. We are able to follow the dates and shipments, to avoid delays and extras costs. ### 45. Organize your processes **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael J. | operational manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2021 **What do you like best about Pipefy?** What most caught my attention are the automation. I can do a lot of repetitive things automatically. This speeds up the job a lot. I also like the e-mail templetes, I can create e-mail templetes and automatically send these e-mails to those responsible for each process. There are many amazing tools in pipefy, which help work to flow in a better way. **What do you dislike about Pipefy?** Personally I have no serious complaints against pipefy, just a few small things that would make my job a lot easier. For example, the expiration of the cards is defined by a day on the calendar, I would like you to have an option to set a time and in working hours, but there is no such option. **Recommendations to others considering Pipefy:** It is a great platform. To better understand how it works, I recommend taking the free courses at Pipefy University, and there you will learn how to make better use of tools and automation; this will make your job much easier! **What problems is Pipefy solving and how is that benefiting you?** Pipefy helped me a lot to not only organize but to optimize all processes within my company. Using this platform, I was able to find the points where there were more failures, which processes could be taken, and which needed to be improved. **Official Response from Victoria Santos:** > Hi there, thank you for your feedback! User comments, like yours, help us develop a better product! ### 46. Extremely useful working tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ana S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Pipefy?** The entire Pipefy team is easy to access and communicate with (by email or through the platform itself). All problems are always quickly resolved. Pipefy have an easy and good looking layout that is easy to navigate. The process can be adapted and customized to different demands and needs and it has multiple support tools. It's a very tech and innovative platform. In addition to its own tools, Pipefy interacts with other platforms in a integrative way so you can have "all you need" in a one single place. **What do you dislike about Pipefy?** I can't really think in one thing that I dislike about pipefy. It's really a very complete work tool. It even offers videos and guidelines to facilitate navigation and deep understanding. **Recommendations to others considering Pipefy:** pipefy is a very fast and innovative company, the optimization of time and efficiency is notorious **What problems is Pipefy solving and how is that benefiting you?** We organize the entire company process inside pipefy Speaking for my company, we center all our info and data inside Pipefy, from the client's contract to the final product delivery. It's a secure and easy to manage platform, by using it our process is always organized and registered. We can organize our pipes (kanban) according to our demand and use the platform tools to facilitate our work, saving time and gaining efficiency. The user is the one All the processes are easily automated for example: sending emails and deadline alerts. ### 47. Simple to use however not too good for complex processes **Rating:** 3.5/5.0 stars **Reviewed by:** Pedro P. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Pipefy?** For simple processes Pipefy BPM tool is very useful and simple. Its processes can be lifted fast and the UI is simple to follow through. It is very simple to engage with a wide range of other products, however seems like a prototype bpm tool for small/medium business. Their community interface and usage is also good. **What do you dislike about Pipefy?** The tool doesn't seem robust enough in other to handle complex processes. It lacks information in their community, although it has a good interface. Complex queries remain even after reading and trying the product. **What problems is Pipefy solving and how is that benefiting you?** It can easy setup prototypes for fast solutions, which can be pretty robust to serve small processes. It can provide forms and pipes in order to communicate with a wide range of people. ### 48. Build and maintain processes faster **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Pipefy?** Possibility to do simple processes from scratch to go-live very fast **What do you dislike about Pipefy?** Lack of tool for managing many processes as the use of the system grows **What problems is Pipefy solving and how is that benefiting you?** It let our company create processes that can be traceable and easy to collaborate ### 49. Our IT Enterprise Ticket Resolution templates creation is quick & easy with Pipefy **Rating:** 4.0/5.0 stars **Reviewed by:** Neeraja V. | Senior Developer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about Pipefy?** Pipefy is a low-code platform that gives me great convenience for our organization's development commitments. It offers compelling data-driven decision features which can pull information from our workflows easily. It also grants visibility through its customized dashboard to analyze, track and make comparisons in our various project stages. **What do you dislike about Pipefy?** I don't dislike anything about Pipefy as it's suitable for our organization's workflow management pipeline. We can automate recursive tasks in our business process and effectively establish rules for automation, integration tools, and have a coherent platform for our customer strategies. **What problems is Pipefy solving and how is that benefiting you?** Pipefy is beneficial in providing an automated framework for our IT enterprise incident management. We can actively update the real-time status of our third-party agents and direct their responses straight to our process workflow pipeline. It is also quick to deploy thanks to its pipe templates, with which we can easily create our own application platform without any coding necessities. ### 50. I'm true Pipefy fan **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia B. | UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Pipefy?** Pipefy has everything that you need to organize information even with free plan. The platform is very customizable, and the automations you can do make your life 100% easier. Also, it is an excellent tool to share information with other people in your organization. **What do you dislike about Pipefy?** Today I don't have native integrations that I need there. I have to use other solutions (such as Zapier) to send my leads across different marketing platforms. **Recommendations to others considering Pipefy:** Pipefy is a very flexible and customizable tool, which means you can do A LOT of different things. I recommend seeing online tutorials and using the templates they give you before starting a new process. **What problems is Pipefy solving and how is that benefiting you?** Today I use the platform as a CRM to administrate my Sales Funnel and commercial process. The implementation gave me and my team clarity about who is taking care of which lead, in which commercial part of the process the lead is, and also shared information about the client's feedback. The golden point for me is the automations. We use them to send e-mails reminding us of the deadlines to do our tasks, and also sending automated e-mails to our site's leads to make a meet appointment with our sales team. ## Pipefy Discussions - [How can I resize cards?](https://www.g2.com/discussions/how-can-i-resize-cards) - 1 comment, 1 upvote - [What's the best way to learn about integrations/APIs on Pipefy? Any article recomended?](https://www.g2.com/discussions/what-s-the-best-way-to-learn-about-integrations-apis-on-pipefy-any-article-recomended) - 1 comment, 1 upvote - [Does it support zapier intergrations](https://www.g2.com/discussions/37886-does-it-support-zapier-intergrations) - 1 comment, 1 upvote - [How could I link one Pipe to the other?](https://www.g2.com/discussions/how-could-i-link-one-pipe-to-the-other) - 1 comment - [View Pipefy pricing details and edition comparison](https://www.g2.com/products/pipefy/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-04+01%3A36%3A59+-0500&secure%5Bsession_id%5D=d290d4e0-d63d-4182-9f15-f2dc8b743ab8&secure%5Btoken%5D=bc14c1f633aa66e00dbf927642fd2ebfff6a10f8daa218f73ea994ae5be5469c&format=llm_user) ## Pipefy Integrations - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) ## Pipefy Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Customization** - Customization - HR Integrations **Setup** - Activities - Flows - Dependencies - Notifications **Planning** - Processes - Contracts - Content - Requisition **Purchase Requisition and Approval Workflow - Procurement Orchestration** - Notifcations - Workflows - Purchase Orders **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **HR Content** - Knowledge Management - Content Delivery - Document Management **Management** - Updates - Audit Trail - Integration **Execution** - Sourcing - Purchasing - Invoicing **Supplier Management - Procurement Orchestration** - Tracking - Onboarding - Database **Task Automation - AI Agents for HR** - Autonomous Task Execution **Logistics** - Security - Employee Portal - AI **Analytics** - Visibility - Performance - Spend **Generative AI** - AI Text Generation **Spend Management - Procurement Orchestration** - Analysis - Visibility **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Compliance and Risk Management - Procurement Orchestration** - Risk Assessment - Compliance - Audits **Agentic AI - Procure to Pay** - Multi-step Planning **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Generative AI** - AI Text Generation - AI Text Summarization **Workflow Automation - Procurement Orchestration** - Routing - Configuration - Approvals **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs **Agentic AI - Procurement Orchestration** - Autonomous Task Execution **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent ## Top Pipefy Alternatives - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,414 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,405 reviews)