I appreciate the automations in Pipedrive, which are pretty good. The life cycle stages are also a standout feature, allowing us to move people through a process automatically. It connects to Zapier, making it easy to integrate with various other tools. This setup means we don't need to manually update records, and we can quickly see which customers are in what stage of the lifecycle. It helps us report on drop-offs in sales or renewals and see potential opportunities. Overall, it's a really good way to visualize all the data in a single place. Review collected by and hosted on G2.com.

It's fairly complicated, so it was hard to learn. It was also quite hard to teach to the salespeople who run it. Because it's such a powerful and complex tool, using the advanced features makes it more complex for day-to-day use. Even though it makes people's lives easier, it's not 100% intuitive. Review collected by and hosted on G2.com.

I find Pipedrive easy to use and user-friendly, which makes navigating my sales process a breeze. It's aesthetically pleasing, so it's not overwhelming when I look at it. It's very easy to complete tasks, helping me stay organized. The setup was very easy because it walked me through every single step. If I missed something, I could easily find where to navigate and make the necessary changes. This ease of use is really important when I'm in a rush. It's also simple to choose what stage I'm added to with just a click of a button. It is a daily tool for me, that has become part of my necessity to function. Review collected by and hosted on G2.com.

I love all of it, I have not found anything I dislike. Review collected by and hosted on G2.com.

There are 50 people calling potential clients and making sales every day. Pipedrive has been the most helpful app for keeping track of all the clients we’ve called, so we don’t get confused and end up calling the same company twice in one day. Review collected by and hosted on G2.com.

Costs can increase quick and marketing automation is a little weak in my opinion, it would be perfect with additional tools to it or integrations. Review collected by and hosted on G2.com.

The modularity and customization options within Pipedrive really set it apart for me. After using other CRM software in the past that felt clunky and repetitive, it’s refreshing to have a CRM that’s genuinely easy to use while still letting me track everything at a very granular level. Review collected by and hosted on G2.com.

The only reason my recommendation for Pipedrive isn’t a 10 out of 10 is the lack of being able to link multiple organizations to a single project. The way I track our projects is by linking the organization that is the actual customer, and then also linking the vendors for all purchased components. That way, the CRM almost acts like a version-control solution, and it lets me look back on previous projects to see which companies I used for shipments, procurement, and similar items. It would make a HUGE difference in how I use Pipedrive if multiple organizations could be attached to one project. Right now, I’m using labels to sort of “attach” vendors, but it’s really just a band-aid fix. Review collected by and hosted on G2.com.

Easy to use. Email integration and automations make my life easier Review collected by and hosted on G2.com.

Some times there is a lag of when emails are visible in my inbox and also some times there is a lag in activities updates Review collected by and hosted on G2.com.

Lead and deal management to keep everything organized. I use it a lot to database my network and their contact information. I use google suite and the integration of Pipedrive works seamlessly Review collected by and hosted on G2.com.

The pricing structure and the limitations you get with the basic tier. I am a solo entrepreneur who is sensitive about overhead Review collected by and hosted on G2.com.

Overall, as a CRM it’s essential for keeping track of leads and clients across our organization. Review collected by and hosted on G2.com.

Nothing specific comes to mind, but it would be helpful to expand integrations with certain software providers. For example, Microsoft Teams, Office, and RingCentral feel somewhat limited in scope right now. Review collected by and hosted on G2.com.

Best UX/UI among legacy CRMs — I've been using it for 10 years and it just works. Clean pipeline view, solid core functionality, and easy integrations with external tools. Their newer AI features are impressive too — lead scoring, email tracking, newsletter tools, and sequences are a great addition to an already reliable platform. Review collected by and hosted on G2.com.

Building complex cross-departmental workflows is where it struggles — you're better off connecting external tools for anything beyond core sales ops. Not a dealbreaker, but worth knowing upfront. Review collected by and hosted on G2.com.

The platform is easy to navigate. The Deals are very helpful! It keeps me up to date on all new prospects I'm working on, and you can create activities to keep you on track. Review collected by and hosted on G2.com.

Pipedrive is not very helpful as a Customer Service tool once the deals are closed. Also, linking emails makes finding specific things in the Organization a bit cumbersome. It's great for leads and deals, not so much for the Organization's file. Review collected by and hosted on G2.com.

I like that Pipedrive is very customizable, and we've been able to build it in a way that works for what we need. It allows us to keep our client list and prospect list organized and use it for traditional CRM functionalities, like keeping a database of all our leads, prospects, clients, and customers. Additionally, we've been able to use Pipedrive to keep track of projects, such as providing cost estimates, processing orders, and communicating with vendors. I use the email sync feature, which works very well and is very convenient. Review collected by and hosted on G2.com.

I find the integration with some accounting programs like QuickBooks to be lacking or poor. Also, it would be nice to have a more live integration with Google Drive to input data easily and save it in Google Drive, and perhaps vice versa. Review collected by and hosted on G2.com.