Tatiana M.
TM
Tatiana M.
Costumer Service
Mid-Market (51-1000 emp.)
"Intuitive and Powerful for Funnel Management"
5/5
What do you like best about Pipedrive?

I like the simplicity and intuitiveness of the Pipedrive platform, which makes it easy to visualize the funnel and organize information in one place. The interface is very intuitive, which makes tracking companies much more straightforward and simple. The initial setup of Pipedrive was very simple and quick, with no problems in setting up funnels and stages, thanks to its user-friendly platform that facilitates adaptation. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

I believe that Pipedrive can evolve mainly in terms of more flexible, more personalized automations. I also believe that some reports we generate could be a bit more detailed and intuitive. In some cases, it would be interesting to have more visualization options and some more advanced filters so that, in more complex pipelines, we can retrieve information more easily. Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Hi Tatiana,

Thanks for sharing your experience!

We’re glad Pipedrive helps you keep everything organized, visible, and running smoothly.

Your feedback about making some features more intuitive is very valuable, we’re always working to improve. Excited to keep supporting your business growth!

Best regards,

Pipedrive Team

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Quickly applicable and flexibly configurable solution"
4.5/5
What do you like best about Pipedrive?

The clarity, free configuration, and accompanying functionalities are particularly noteworthy. No matter which direction you want to create data records from, all previously defined data fields can be created, and you will be notified of any important missing information. Despite the complexity of options lurking in the details, such as embedding automations or sequences, you are guided step by step and, even as a layman, you don't lose track of the big picture. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

It depends—if you want to get started quickly and try out lots of features later on, then I can definitely recommend Pipedrive. So far, I haven't really found anything that I miss or that isn't well designed. Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Hi,

Thank you for your review!

We’re glad you appreciate Pipedrive’s clarity, flexibility, and step-by-step guidance, even with advanced features like automations.

It’s great to hear you built a custom solution for renewals using automations.

Best regards,

Pipedrive Team

Candan I.
CI
Candan I.
Turkey Lead
Enterprise (> 1000 emp.)
"Effortless CRM with Exceptional Usability"
5/5
What do you like best about Pipedrive?

I really enjoy Pipedrive for its ease of use and how simple it was to set up. The drag and drop tools made customer relationship management incredibly easy to manage. Using it with Gmail was smooth too. The light feeling of the app and how it reduced the fatigue of using a new software are aspects I really liked. Overall, I found adapting to Pipedrive much easier than expected, despite a slightly difficult start. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

At first, it seemed a little bit difficult but it was easy to adapt. Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Hi Candan,

Thanks for your feedback!

We’re glad to hear you found Pipedrive easy to set up and that the drag-and-drop pipeline and Gmail integration are helping you manage customers and deals more smoothly. It’s great that the lightweight experience made it easier to adapt than expected.

We also appreciate your note about the initial learning curve, this is helpful feedback as we continue improving onboarding and usability.

Best regards,

Pipedrive Team

Sam G.
SG
Sam G.
Founder
Small-Business (50 or fewer emp.)
"Perfect CRM Solution with Intuitive, Visual Deal Tracking"
5/5
What do you like best about Pipedrive?

We love how simple and clean the layout is. It is easy and intuitive to know exactly where we are at with each and every deal. It keeps them top of mind and trying to avance each deal through the pipeline. What can be easier than trying to advance each "chess piece" from one side of the table to the other.

We have tried many other CRM tools, but they were just databases that hold information. We were looking for something that specifically helps us track deals as they move through the sales pipeline.

In other CRM's the information gets burried and forgotten about. We were using an app called trello for just this function because it was extremely visual and easy to track. The problem was it did not have the CRM function so we were having to bounce between two difference applications.

Pipedrive has the same visuals, and drag and drop functionality as trello, but is has everything we need in one spot with the CRM. It is working perfectly for me.

It was super easy to get everything set up and dialed in and it was extremely user friendly with almost no learning curve.

The deal pipelines stay open all day long so that advancing deals through the pipeline stays top of mind. This has become our go to program to track sales and we love how simple it is.

I am very pleased that I discovered Pipedrive. It is exactly what I was looking for. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Right now there is nothing that we do not like about the program. We have gone through 3 different CRM programs and this one is perfect for me. Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Hi Sam,

Thank you for the wonderful review!

We’re thrilled to hear that Pipedrive’s visual layout, drag-and-drop pipeline, and simple setup make it easy for you to track deals and stay organized.

It’s great to know it gives you the Trello-style experience you liked, combined with the full CRM features you needed.

We’re glad Pipedrive has become your go-to tool, and we appreciate you taking the time to share your experience!

Best regards,

Pipedrive Team

Kadija S.
KS
Kadija S.
Small-Business (50 or fewer emp.)
"Effortless Organization, Needs More User Access Control"
4/5
What do you like best about Pipedrive?

I find Pipedrive to be a really easy platform to use and very user-friendly. It keeps us organized and makes following up effortless. I really like the features, especially the ability to track leads and deals, as it helps me know how many leads I've won or lost. The platform truly streamlines my workflow and boosts overall efficiency. Initial setup was very easy! Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Not every user having similar access creates more work for the admin. Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Hi Kadija,

Thank you for your feedback! We're glad to hear that Pipedrive is easy to use, helps keep your team organized, and makes following up with leads easier.

It's great to know that lead and deal tracking gives you clear visibility into your sales performance and helps improve your workflow.

We're also happy that the setup process was quick and straightforward.

We appreciate your feedback about user access levels and understand that managing permissions can create extra work for admins.

We'll be sure to share your comments with our team.

Best regards,

Pipedrive Team

Yvonne A.
YA
Yvonne A.
SDR
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easy, Straightforward, and Performs Great"
5/5
What do you like best about Pipedrive?

easy and straightforward. cool performance Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

none for now. all good for me, does the work Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Hi Yvonne,

Thank you for your feedback!

We're glad to hear that you find Pipedrive easy to use and that it's performing well for your needs.

It's great to know that the integration with CloudTalk is helping you efficiently manage and contact your leads.

We appreciate your support and are happy to hear Pipedrive is working well for you.

Best regards,

Pipedrive Team

Stephanie M.
SM
Stephanie M.
Mid-Market (51-1000 emp.)
"Organizes Tasks with Ease, Highly Recommended"
5/5
What do you like best about Pipedrive?

I like using Pipedrive to organize upcoming events with clients. My favorite part is the to-do list feature, which lets me create tasks with my descriptions and set due dates. It helps me stay on task and organized, preventing forgetfulness. I also appreciate that Pipedrive is easy to work through and not difficult to understand. The guidance of the sales process is another aspect I like. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Right now I am linked to all of my coworkers and get notifications for each of their emails. This is something I likely can fix but I do not need everything they are getting/doing. I think it would be great if our company could use it with Cater Ease, a platform we create proposals/contracts on. Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Hi Stephanie,

Thank you for your review!

We’re glad Pipedrive helps you stay organized with client events and tasks.

It’s great that the to-do list and sales process guidance keep you on track.

We appreciate your feedback about notifications and integration with Cater Ease.

Best regards,

Pipedrive Team

Ben G.
BG
Ben G.
Insurance Advisor | Broker - Serving Personal & Commercial Clients
Small-Business (50 or fewer emp.)
"Intuitive CRM with Visual Appeal"
4/5
What do you like best about Pipedrive?

I like Pipedrive's drag-and-drop interface because it's intuitive and visual. The initial setup was fairly simple because it has a similar interface to what I've used before. The ability to visually see your pipline in stages, as well the click to move vs. a manual input is great! Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Nothing really to dislike! I wish I knew more about how to integrate it with software but a lot of industry-specific software doesn't have API capability...yet. Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Hi Ben,

Thanks for your feedback!

We’re glad to hear you’re enjoying the drag-and-drop interface and the visual pipeline, and that it’s helping make setup simple and your sales process more intuitive and organized.

It’s great that Pipedrive is helping reduce missed follow-ups and keep your team on track.

We also appreciate your thoughts on integrations and API availability for industry-specific tools, this is valuable input as we continue expanding our ecosystem.

Best regards,

Pipedrive Team

Esther Z.
EZ
Esther Z.
Small-Business (50 or fewer emp.)
"Customizable CRM, Complicated Setup"
3.5/5
What do you like best about Pipedrive?

I like using Pipedrive for tracking sales and sales reps' conversions. Being able to customize fields is particularly valuable to me because it makes the system more adaptable to our specific needs. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

I haven't been able to customize the sales rep commission feature for us. It's challenging because it doesn't cover various expenses like equipment, installation expenses, and processing fees. Also, the initial setup was really complicated. Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Hi Esther,

Thank you for your feedback!

We're glad to hear that Pipedrive is helping you track sales, monitor conversions, and keep your deals organized. It's also great to know that customizable fields are helping you adapt the platform to your business needs.

We appreciate your feedback about the commission feature and the initial setup process.

We'll be sure to share your comments with our team as we continue to improve the product.

Best regards,

Pipedrive Team

hayley W.
HW
hayley W.
"Pipedrive: Intuitive CRM with Great Support"
4.5/5
What do you like best about Pipedrive?

I like that Pipedrive is self-intuitive, making it really easy to use and set up. Having the support of an account manager is great for any additional information we need. The free webinars that are held regularly help us keep up to date with new services and features of Pipedrive that we weren't aware of. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

There are certain elements that don't align with how we would like to use Pipedrive. There are certain reports that can't be pulled from the data, certain deal pages can only be accessed a certain way. So there are a few gremlins but we found a workaround to all of those to ensure that it works smoothly for us. Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Hi Hayley,

Thank you for your review!

We’re glad to hear that Pipedrive’s intuitive design, account manager support, and free webinars are helping you stay up to date and make the most of the platform.

We appreciate your feedback about reporting limitations and deal page access. It’s great that you found workarounds to keep things running smoothly.

We’re happy Pipedrive is helping you keep all project and client information in one place, track communications, and maintain up-to-date records!

Best regards,

Pipedrive Team