--- title: Pipedrive Reviews meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features meta_description: Pipedrive reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.3 review_count: 3103 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,103 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users value the **ease of use** in Pipedrive, enjoying an intuitive interface and straightforward navigation. (574 reviews) - Users appreciate the **intuitive interface** of Pipedrive, allowing easy customization and seamless interaction without a tech background. (274 reviews) - Users appreciate the **ease of use** of Pipedrive, making daily operations and setup straightforward and user-friendly. (243 reviews) - Users commend Pipedrive for its **helpful features** that enhance client management and organization, making tasks easier. (231 reviews) - Users value the **seamless integrations** of Pipedrive, enhancing campaign attribution and boosting overall organizational efficiency. (210 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews) - Easy Setup (198 reviews) - User Interface (187 reviews) - Customer Support (179 reviews) **What users dislike:** - Users find the **missing features** and high costs of add-ons limiting for solo practices and small businesses. (230 reviews) - Users find **limited features** in Pipedrive, particularly in reporting and automation, hindering advanced functionality. (151 reviews) - Users find the **steep learning curve** challenging, requiring more training and time to master Pipedrive's features. (118 reviews) - Users face **integration issues** with Pipedrive, particularly with Google Calendar, complicating meeting details accessibility. (108 reviews) - Users find the **subscription costs excessive** , making it challenging for smaller practices to justify the expense. (102 reviews) - Limited Customization (100 reviews) - Email Management (67 reviews) - Not Intuitive (65 reviews) - Email Issues (53 reviews) - Lead Management (52 reviews) ## Pipedrive Reviews ### 1. Pipedrive Streamlines Meeting Logs, Follow-Ups, and Multi-Pipeline Deal Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Pipedrive?** Compared to other CRMs, I personally find Pipedrive great for reducing the time it takes to log meetings, providing automatic prompts to create follow-up tasks, organising deals across multiple pipelines, offering easy-to-use dashboard configuration, and including a wide range of third-party plug-ins. **What do you dislike about Pipedrive?** Not much....my only gripe has been: We like to compare the stages, value, actions of deal performance from previous to current month and apply a RAG rating. You can't do this in Pipedrive. It requires us to subscribe to other 3rd party tech like zapier in order to pull data and report in depth. **What problems is Pipedrive solving and how is that benefiting you?** Keeping us on top of deals and ensuring sales calls are logged, opportunities chased and nothing is lost **Official Response from Jorge R.:** > Hi, Thank you for your review! We're glad to hear that Pipedrive helps you log meetings faster, stay on top of follow-ups, and manage deals across pipelines more easily. We also appreciate your feedback about comparing deal performance across months with RAG ratings. We'll be sure to share this suggestion with our product team as we continue improving our reporting features. Best regards, Pipedrive Team ### 2. Boosts Organization with Easy Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Caleb N. **Reviewed Date:** January 21, 2026 **What do you like best about Pipedrive?** I use Pipedrive as a CRM to help me keep things organized and automate all the little tasks that are needed. I like how it syncs with my Outlook, so I can send things from my Outlook and it shows up in Pipedrive, or someone can email me, and I can see it in Pipedrive. **What do you dislike about Pipedrive?** There are lots of helpful features that I didn't know about until recently. If there was a way to make it just a little more intuitive or have an easily accessible page that describes what each thing does. Automations were a little challenging to find as they were not on the main page. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me keep things organized and automate all the little tasks needed. I like how it syncs with my Outlook, making it easy to manage communication. **Official Response from Jorge R.:** > Hi Caleb, Thank you for your review! We’re glad to hear that Pipedrive helps you stay organized, automate everyday tasks, and keep all your Outlook emails in one place. It’s great to know the email sync is making communication easier to manage. We also appreciate your feedback about discoverability and automations. Making features easier to find and understand is important to us, and we’ll be sure to share your suggestions with the team. Best regards, Pipedrive Team ### 3. User-Friendly CRM with Quick Setup **Rating:** 3.5/5.0 stars **Reviewed by:** McKenzie M. | Maintenance Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Pipedrive?** I find Pipedrive very user-friendly, making it easy to manage CRM tasks. I really like the way the pipeline looks, as it has multiple fields showing exactly what stage an opportunity is in without having to run a report. Also, the initial setup of Pipedrive was super fast and easy, which I appreciated. **What do you dislike about Pipedrive?** I wish it was easier to add my own fields and name them what I want. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps my leads organized by letting me assign follow-up activities. Its pipeline shows opportunity stages without needing reports, enhancing clarity. **Official Response from Jorge R.:** > Hi McKenzie, Thanks for your feedback! We’re glad to hear you find Pipedrive user-friendly and that the visual pipeline is helping you stay on top of your opportunities. It’s great that the setup was quick and easy as well. We also appreciate your feedback on custom fields, this is helpful as we continue to improve flexibility and usability. Best regards, Pipedrive Team ### 4. More organization and greater control of contacts from the start **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Pipedrive?** It's organized, it allows me to have greater control over my contacts and when to interact with them. I'm still at the beginning. **What do you dislike about Pipedrive?** I use VoIPstudio and it's not supported, so that affects my daily work. I need to make calls manually. **What problems is Pipedrive solving and how is that benefiting you?** Like I said, remind me that I need to call a specific customer to do the follow-up. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that Pipedrive is helping you stay organized and keep track of your contacts and follow-ups as you get started. We understand the challenge with VoIPstudio not being supported and having to make calls manually. We appreciate you sharing this, as it helps us understand where integrations could be improved. Best regards, Pipedrive Team ### 5. Efficient, Clean UI That’s Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Neil A. | CSR, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Pipedrive?** Efficient and with a clean UI, it’s easy to understand and use. **What do you dislike about Pipedrive?** The dashboard view and landing page could be more engaging and visually attractive. Right now they feel a bit plain, and a more polished look would make the overall experience better. **What problems is Pipedrive solving and how is that benefiting you?** It helps me track deals, leads, and contact data, including person-wise details. It also makes it easy to filter deals based on their value. **Official Response from Jorge R.:** > Hi Neil, Thanks for your feedback! We’re glad you find Pipedrive efficient, easy to use, and appreciate the clean interface. It’s great to hear Pipedrive is helping you track deals, leads, and contacts effectively. We also value your suggestions about improving the dashboard and overall visual experience, this is great feedback for us. Best regards, Pipedrive Team ### 6. Effortlessly Organized Contact Management **Rating:** 4.0/5.0 stars **Reviewed by:** Jason R. | President & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Pipedrive?** I like how easy it is to navigate, which makes using Pipedrive straightforward. I also find the search feature and integrations valuable, as they enhance the efficiency of managing contacts. The initial setup was very easy, which was a plus. **What do you dislike about Pipedrive?** I dislike the lack of customization. There’s certain fields that I would like to remove and they say I can’t which seems a bit strange. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps all of our contacts organized in one place. **Official Response from Jorge R.:** > Hi Jason, Thank you for your review! We're glad to hear that you find Pipedrive easy to navigate and that features like search and integrations help you manage contacts more efficiently. It's also great to know that the initial setup was smooth. We appreciate your feedback about customization and field management. We'll be sure to share your comments with our team as we continue working to improve the platform. Best regards, Pipedrive Team ### 7. Simplicity & Easy Integration Made CRM a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Pauls L. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Pipedrive?** I appreciate Pipedrive's simplicity and design, making it easy to use. The ease of configuration for different sales flows means we don't need developers, as most of the setup can be done by salespeople themselves. It's also really great that it has a good mobile application. When integrated with our systems, it works perfectly. **What do you dislike about Pipedrive?** Not a lot. Maybe some integration was a little hard to finalize with the Microsoft systems, but nothing so bad. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for managing typical sales actions like follow-ups and results. It's simple to configure sales flows without developers, and the mobile app is great. Switching from spreadsheets reduced mess-ups and improved reporting clarity. **Official Response from Jorge R.:** > Hi Pauls, Thank you for your review! We're glad to hear that you enjoy Pipedrive’s simplicity and that setting up sales flows is easy without needing developers. It's also great to know the mobile app and integrations support your workflow. We appreciate your feedback about Microsoft integrations and will share it with our team. Best regards, Pipedrive Team ### 8. Easy-to-Navigate CRM, but Needs More Customization and Cost vs Sell Tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Connor D. | Senior Account Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Pipedrive?** Flexible to use, easy to navigate and all around a good CRM. **What do you dislike about Pipedrive?** Wish it was more customisable and allowed cost vs sell price. **What problems is Pipedrive solving and how is that benefiting you?** Able to customise to our sales team **Official Response from Jorge R.:** > Hi Connor, Thank you for sharing your feedback! We’re glad to hear you find Pipedrive flexible, easy to navigate, and a good overall CRM for your team. We also appreciate your comments on customization and cost vs sell price functionality. While Pipedrive already offers a range of customization options, we understand there’s always room to better support more specific sales workflows like yours, and feedback like this helps guide future improvements. Best regards, Pipedrive Team ### 9. Boosts CRM Clarity, Needs Better Trend Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Nelson P. | ecom specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Pipedrive?** I really like how Pipedrive clearly shows momentum. At a glance, I can see whether relationships are moving forward or where they're stalling. I'm no longer reacting to emails or trying to remember who needs my attention, as I'm able to make deliberate decisions about where to spend my time. The initial setup of Pipedrive was surprisingly straightforward, which made getting started much easier. **What do you dislike about Pipedrive?** One thing is how reporting for wholesale accounts. The view is excellent for seeing momentum but it feels cumbersome and limited for tracking order frequency and trends. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves clarity and follow-through problems for wholesale relationships, offering a single visual source of truth. It showcases momentum at a glance, allowing me to make deliberate decisions on focus areas rather than reacting to emails or relying on memory. **Official Response from Jorge R.:** > Hi Nelson, Thank you for your review! We’re glad Pipedrive gives you clear visibility into momentum and helps you focus on the right relationships. It’s great to hear the setup was quick and easy. We also appreciate your feedback on wholesale reporting and will share it with our team. Best regards, Pipedrive Team ### 10. Cost-Effective CRM with Seamless Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Pipedrive?** I like the organization that Pipedrive provides since it helps us understand what's going on with a file when a customer calls. I find emailing clients using templates very helpful instead of writing the same thing repeatedly. The ability to pin important notes at the top and email with ease is a plus. I appreciate being able to call directly from Pipedrive and enjoy the numerous integrations available, such as HubSpot for backup, Apollo.io for identifying website visitors, and DocuSign for easy customer linking. The marketplace having a ton of integrations is a huge benefit as well. Pipedrive being cost-effective compared to our previous tool was another reason we switched, and setting it up was easy. **What do you dislike about Pipedrive?** No dislikes at all! **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to organize customer leads, simplifying communication with email templates, pinning notes, and team updates. It integrates with tools like HubSpot and DocuSign, enhancing efficiency in managing files and client interactions. **Official Response from Jorge R.:** > Hi Lisa, Thank you for the detailed review! We’re thrilled to hear that Pipedrive’s organization, email templates, note-pinning, and calling features are helping streamline your workflow. It’s great to know the integrations with HubSpot, Apollo.io, DocuSign, and others are adding extra efficiency, and that the setup was smooth and cost-effective compared to your previous tool. We appreciate you sharing your experience! Best regards, Pipedrive Team ### 11. Pipedrive: Elevates Workflow with Intuitive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Pipedrive?** I love how Pipedrive has improved my workflow in a big way compared to our previous CRM. The ability to separate leads and deals is great, and being able to see when emails are opened and which links are clicked by my contacts is a game changer. I also really like the 'next action' tool, which prompts me to set the next step for each lead or deal, helping me stay on top of my pipeline. The initial setup was quite easy and intuitive, and they have a great onboarding process. **What do you dislike about Pipedrive?** I like sequences to send emails to my leads. But there's no way to pause that to make sure that the emails don't get sent over the holiday season. Also you can set the emails to be sent after x number of days, but it's always the same time. It would be great if you could vary time (example: send 2nd emails in 3 days + 37 minutes). **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has significantly improved my workflow by separating leads and deals, tracking email opens and clicks, and helping me stay on top of my pipeline with the next action tool. **Official Response from Jorge R.:** > Hi, Thank you for your detailed feedback! We’re glad to hear that Pipedrive has improved your workflow, helping you separate leads and deals, track email engagement, and stay on top of your pipeline with the next action tool. It’s great that the setup and onboarding were easy and intuitive. We also appreciate your suggestions about pausing sequences for holidays and adding more flexibility in email timing, this is valuable input for our team. Best regards, Pipedrive Team ### 12. Smoother, More Streamlined Processes Than D365 **Rating:** 4.0/5.0 stars **Reviewed by:** mit b. | Alliance Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Pipedrive?** As an avid D365 user, I’ve found that Pipedrive’s processes are much smoother and more streamlined. **What do you dislike about Pipedrive?** So far, I can’t think of anything I dislike. **What problems is Pipedrive solving and how is that benefiting you?** Lead management workflow that helps ensure better pipeline visibility and smoother overall management. **Official Response from Jorge R.:** > Hi Mit, Thanks for your feedback! We’re glad to hear you’re finding Pipedrive smoother and more streamlined, especially coming from a D365 background. It’s great to know the platform is helping improve lead management, pipeline visibility, and overall workflow management. Best regards, Pipedrive Team ### 13. Versatility and Cost-Effectiveness with Some Integration Limitations **Rating:** 4.5/5.0 stars **Reviewed by:** Andre W. | Associate, Venture Capital & Private Equity, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I like that Pipedrive is relatively versatile, even though it wasn't built with venture capital investment in mind. It is generalist enough to accommodate various business models. It is relatively easy to set up and also offers great value for money, even with the price in dollars, it is competitive compared to other CRMs on the market. The software allows me to configure multiple layers to extract the maximum possible value for my reality. **What do you dislike about Pipedrive?** I think Pipedrive could have a native integration with LinkedIn and eventually with WhatsApp, which are two platforms where I have a lot of contact with business partners. Unfortunately, it still relies heavily on email communication, which has been used less and less. Additionally, the pricing in Brazilian real could be better, as the currency we use makes the price per user less competitive. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me concentrate all information and communications in one place, allowing instant and correct access for all users in my company regarding business opportunities. **Official Response from Jorge R.:** > Hi Andre, Thank you for the detailed and thoughtful review! We’re glad to hear that Pipedrive’s versatility, ease of setup, and value for money are helping you adapt the platform to your business model and extract maximum value. We also appreciate your feedback regarding native integrations with LinkedIn and WhatsApp, as well as local currency pricing, these insights are very valuable and will be shared with our team. Thanks for choosing Pipedrive and for taking the time to share your experience. Best regards, Pipedrive Team ### 14. User-Friendly CRM with Room for Cost Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I love Pipedrive. It's simple to use and makes tracking my notes for each project easy. I like how you can create deals and move them according to the stage of each project. From start to finish, I can add notes depending on the stage, all the way through to production and install. I also appreciate how easy and simple it is to navigate and how quickly I picked it up from the first day of use. It's great for seeing workflow for everyone utilizing it. **What do you dislike about Pipedrive?** I felt the monthly cost is a bit high and seemed like a stretch for our management to approve. Maybe because we are trying it out. Only improvement would lower the monthly cost so more team members have access. Only sales are granted access. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for CRM and project management. It's simple to use, helping me keep track of notes for each project and manage deals as they move through stages. It enhances my workflow visibility and is easy to navigate. **Official Response from Jorge R.:** > Hi Matt, Thank you for the great feedback! We’re glad Pipedrive’s simplicity, deal stages, and note-tracking help you manage projects and see your team’s workflow clearly. We also appreciate your feedback on pricing and access and will share it with our team. Best regards, Pipedrive Team ### 15. Sales Associate **Rating:** 4.5/5.0 stars **Reviewed by:** Dana F. **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I like how Pipedrive allows you to suggest a follow-up date and reminds you every day of who you need to follow up with based on the date you set in the activity. This feature is really useful when prospects either ghost you or show interest, as it keeps you organized with all the details for following up. Additionally, I find it convenient that Pipedrive syncs with Moraware. The initial setup of Pipedrive was totally fine for me. **What do you dislike about Pipedrive?** A couple of the prospects were duplicated, as far as I already made a follow-up date to call the customer in 2026, but those particular prospects showed up as 'overdue' like I missed their follow-up call. I did not. Seems like anything in 2026 comes back and says 'overdue.' **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to stay on top of prospects with follow-up reminders, helping me know when to reach out if they ghost or show interest. **Official Response from Jorge R.:** > Hi Dana, Thank you for the detailed review! We’re glad to hear that follow-up reminders and daily activity notifications are helping you stay organized and on top of your prospects, and that the Moraware sync and initial setup worked smoothly for you. We appreciate you pointing out the issue with future-dated activities showing as overdue. If this situation persists, kindly contact our support so that they can investigate it. Best regards, Pipedrive Team ### 16. Streamlined Sales with Pipedrive's Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Nova Mabelle C. **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I like Pipedrive's intuitive, user-friendly interface as it makes navigating so simple and efficient, which allows me to manage my sales pipeline effectively and avoid missing follow-ups or opportunities. What's particularly valuable for me are the AI-generated insights that help me analyze leads right from my dashboard, giving me a clear analysis of my leads and helping me identify trends to create targeted strategies to increase sales. Integrating Pipedrive with Outlook syncs emails and calendar events directly with my pipeline, keeping all activities centralized and making my workflow more efficient. The initial setup was very easy, taking me only a few hours to learn almost everything. Overall, these features make Pipedrive a valuable tool for streamlining my workflow and driving results. **What do you dislike about Pipedrive?** I haven't experienced any major issues. One suggestion would be to expand notifications to include weekly and monthly progress, not just daily updates. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage my pipeline better, focusing on promising leads and following up timely. The intuitive interface and AI insights streamline my workflow, helping analyze leads and create sales strategies. Integrating with Outlook centralizes activities, enhancing efficiency. **Official Response from Jorge R.:** > Hi Nova, Thank you for the detailed feedback! We’re thrilled to hear that Pipedrive’s intuitive interface, AI insights, and Outlook integration are helping you manage your pipeline, analyze leads, and streamline your workflow. It’s great that the initial setup was quick and easy for you. We also appreciate your suggestion about expanding notifications to weekly and monthly updates, this is valuable input for our team. Best regards, Pipedrive Team ### 17. Easy to Understand and Use, Even for First-Time Users **Rating:** 4.0/5.0 stars **Reviewed by:** Daniela A. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Pipedrive?** Its pretty easy to understand and use, even for someone who has never used a similar software. **What do you dislike about Pipedrive?** There is limits in the automation/ you have to set up integrations and automations separately. **What problems is Pipedrive solving and how is that benefiting you?** Its help keeping track of customers who are interested in software, and tracking which email campaigns are working and which are not. **Official Response from Jorge R.:** > Hi Daniela, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use, even without prior experience, and that it’s helping you track customers and measure the success of your email campaigns. We also appreciate your feedback on automations and integrations, this is valuable input as we continue to improve flexibility and ease of setup. Best regards, Pipedrive Team ### 18. Great CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Aubrey M. | Business Administration | Valuation Specialist, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Pipedrive?** Pipedrive offers an impressive range of uses. I really appreciate being able to create a deal and move it through various phases, which is a significant improvement over our previous CRM. Everything is conveniently centralized within the deal, making it easy to send emails or set reminders directly from there. This level of organization has made managing our workflow much smoother. **What do you dislike about Pipedrive?** Up to now, I haven't found much to dislike about Pipedrive. It offers significantly more functionality than our previous CRM, which was the main reason we decided to switch. If I had to mention something, I would say that the products section could benefit from clearer explanations. **What problems is Pipedrive solving and how is that benefiting you?** With our previous CRM, tracking leads and deals was extremely challenging. This CRM makes the process much simpler and gives us clear visibility into the activities of each contractor in our business. Another reason we made the switch was the ability to send emails directly through the platform. Having follow-ups and the option to send signatures all in one place is a significant advantage. **Official Response from Jorge R.:** > Hi Aubrey, Thanks so much for sharing your thoughtful feedback! We're delighted to hear that Pipedrive has made your workflow smoother and more organized, especially when it comes to managing deals, follow-ups, and communication in one place. We also appreciate your input about the Products section, that’s valuable feedback, and our team is always looking for ways to make every feature clearer and easier to use. Best regards, Pipedrive Team ### 19. Customizable and User-Friendly, Ideal for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Titouan D. | Serveur **Reviewed Date:** December 18, 2025 **What do you like best about Pipedrive?** I find Pipedrive very easy to take in hand and it's highly customizable, which allows me to adapt it to my needs. It's great that I can use the deals section in a unique way, like checking currencies more graphically, even though it's not designed for that. The ease of the initial setup was a big plus, as it didn't take long to learn the basics and I can learn with practice. **What do you dislike about Pipedrive?** I think the automations are too strict with how you're supposed to use them, and the sequences interface is hard to understand. Automations for email should leave the possibility to modify the text with a larger spectrum. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to access customer data more efficiently. It's very easy to handle and customizable, which helps me adapt it to my needs, like using the deals section for graphical currency checks. The initial setup was quick and user-friendly. **Official Response from Jorge R.:** > Hi Titouan, Thank you for your feedback! We’re glad to hear that Pipedrive’s ease of use, customization, and quick setup are helping you manage customer data efficiently and adapt the platform to your needs. We also appreciate your suggestions about making automations and sequences more flexible, this is valuable input for our team as we continue improving the platform. Best regards, Pipedrive Team ### 20. Intuitive, Lightweight CRM That’s Easy to Adopt **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Pipedrive?** Unlike heavier CRMs, Pipedrive is very intuitive. You don’t need much training to get started, which is a big plus for small teams or solo salespeople. **What do you dislike about Pipedrive?** Pipedrive is excellent for straightforward, sales-focused workflows, but less ideal if you need an all-in-one business platform or very advanced analytics. **What problems is Pipedrive solving and how is that benefiting you?** For me, the biggest benefit is clarity and control. Instead of reacting to sales, I can actively manage and optimize them—leading to better productivity and more closed deals. **Official Response from Jorge R.:** > Hi, Thank you for your thoughtful feedback! We're delighted to hear that you find Pipedrive intuitive and easy to get started with. It's great to know that the platform is helping you gain more clarity and control over your sales process, leading to greater productivity and better results. We also appreciate your feedback about advanced analytics and broader business management features. Insights like yours help us continue improving Pipedrive while staying focused on delivering a powerful and user-friendly sales CRM. Thank you for choosing Pipedrive! Best regards, Pipedrive Team ### 21. Easy CRM with Excellent Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** blake C. **Reviewed Date:** December 11, 2025 **What do you like best about Pipedrive?** I use Pipedrive to organize and structure my deals, which helps me avoid losing track of my progress and follow a guideline to maintain consistency. I'm typically not great at organization, so Pipedrive really keeps me focused and also provides accurate data for my management team. What I like most is that it's super easy to use. As someone new to CRMs, it's been easy to pick up and learn. Entering data is straightforward, which means it doesn't feel like a chore. It's also easy to input data after calls and appointments to keep track. The initial setup was very easy, and the onboarding call was a great help. **What do you dislike about Pipedrive?** I don't use all of the data that you can get from Pipedrive because at this time, it's not required for me. Sometimes all the automations can be a little intimidating. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to organize and structure my deals, which helps me stay focused, prevents losing track of progress, and provides accurate data to my management team. **Official Response from Jorge R.:** > Hi Blake, Thank you for your feedback! We’re glad to hear that Pipedrive is helping you stay organized, focused, and consistent with your deals, while also providing valuable data for your management team. It’s great to know that the platform is easy to use and that the onboarding call helped you get started quickly. We also appreciate your note about automation and the amount of available data, our team is always here if you need guidance on making the most of these features. Best regards, Pipedrive Team ### 22. Easy, Straightforward, and Fast—Great Value for the Price **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew S. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Pipedrive?** Easy to use. No complicated setup. Very straightforward. The system works quickly, the price compared to other systems is competitive. **What do you dislike about Pipedrive?** Some of the setup suggestions were not helpful. **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of my quotes. **Official Response from Jorge R.:** > Hi Matthew, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use, straightforward to set up, and competitively priced. It’s great to know the platform is helping you keep track of your quotes efficiently. We also appreciate your feedback regarding some of the setup suggestions. Insights like these help us continue improving the onboarding experience. Best regards, Pipedrive Team ### 23. Simplifies Sales with Ease and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. **Reviewed Date:** December 10, 2025 **What do you like best about Pipedrive?** I love the ease of Pipedrive and that it is not over complicated. I use it for my sales job, and it helps me keep organized with the deals I'm working on and the different stages other deals are in. It also automatically reminds me when I need to follow up with a customer. I switched from Salesforce, and the initial setup was very easy to learn, plus all of our information synced very easily. We recommend it to others in our field all the time. **What do you dislike about Pipedrive?** I would like a better way to track my phone calls. It does not let me just write notes about a call I already had. It prompts me to make a new phone call every time so I resort to just using the notes feature instead of the phone feature. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps me organized with deals and stages, and automatically reminds me to follow up with customers. It's easy to use, not overcomplicated, and allows quick access to needed information, unlike my previous CRM. **Official Response from Jorge R.:** > Hi Tyler, Thank you for your feedback! We’re glad Pipedrive is helping you stay organized with deals and follow-ups, and that the setup and Salesforce data sync went smoothly. We appreciate your note about tracking phone calls, your feedback helps us improve. Our team is always here if you need tips or support! Best regards, Pipedrive Team ### 24. Simple, Appealing Interface with Seamless Email Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Tosin A. | Team Lead-Customer Service Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Pipedrive?** Simple interface, appealing interface and ability to integrate email **What do you dislike about Pipedrive?** The Linkedln feature should be free, and there should be ai integrated automation responses to leads and clients **What problems is Pipedrive solving and how is that benefiting you?** Helps keep all my deals and leads organized **Official Response from Jorge R.:** > Hi Tosin, Thanks for your feedback! We’re glad to hear you’re enjoying the simple and appealing interface, along with the email integration features. It’s great to know Pipedrive is helping you keep your deals and leads organized. We also appreciate your feedback regarding LinkedIn features and AI-powered automated responses. Your suggestions are valuable and have been shared with our team as we continue improving automation and integrations. Best regards, Pipedrive Team ### 25. Simple CRM with Outlook integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I like the simplicity and design of Pipedrive. Creating leads, contacts, and deals is super easy. I can quickly and easily make entries on the go. Pipedrive also offers me a good overview of leads and open projects as well as key figures. The synchronization with Outlook is very helpful for me in sales, as it allows contacts to be automatically saved on the smartphone. The initial setup of Pipedrive was quite easy, and I found my way around immediately. **What do you dislike about Pipedrive?** Currently, I have nothing negative to report. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive provides me with an overview of leads and open projects, as well as key metrics overviews. The synchronization with Outlook allows for the automatic saving of contacts on my smartphone, which is very useful in sales. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad you find Pipedrive simple and easy to use, especially for creating leads, contacts, and deals. It’s great that the overview of projects and key metrics helps you stay organized. We’re also happy the Outlook sync is making your sales work easier. Best regards, Pipedrive Team ### 26. Easy to Use for Sales Performance, but Limited Contact and Account Hierarchies **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah G. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** Pipedrive is simple to use and great for managing sales team performance. The user experience is easy to navigate. **What do you dislike about Pipedrive?** The one thing Pipedrive is lacking is complex customer/prospect relationships. I also was only able to associate one contact to one company. It also lacked parent/child/grandchild relationship structures. **What problems is Pipedrive solving and how is that benefiting you?** It is solving the issue of managing teams during the sales pipeline and helps us identify regions where we may be lacking in distribution which helps drive sales strategy. **Official Response from Jorge R.:** > Hi Sarah, Thank you for your review! We’re glad to hear that you find Pipedrive easy to use and helpful for managing your sales team and pipeline. It’s great to know it’s supporting your strategy and helping you spot regional gaps. We also appreciate your feedback about complex customer relationships and company structures. That’s valuable insight, and we’ll keep it in mind as we continue improving the platform. Best regards, Pipedrive Team ### 27. Efficient CRM with Strong Lead Enrichment **Rating:** 4.0/5.0 stars **Reviewed by:** Rohan M. | Lead Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Pipedrive?** I like Pipedrive's lead enrichment and pipeline management features, which help save tons of time by pulling in relevant information of the lead. I also found the initial setup to be quite easy, so I wouldn't complain about that. **What do you dislike about Pipedrive?** I am satisfied with Pipedrive, maybe if analytics could be a bit more intuitive for reporting **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive solves sales data tracking, lead enrichment, and pipeline management challenges, saving me tons of time by pulling in relevant lead information. **Official Response from Jorge R.:** > Hi Rohan, Thanks for your feedback! We’re glad to hear you’re finding value in lead enrichment and pipeline management, and that the setup was smooth and time-saving for you. We also appreciate your note on analytics and reporting being more intuitive, this is helpful feedback and has been shared with our team as we continue improving reporting capabilities. Best regards, Pipedrive Team ### 28. Intuitive and Effective in Sales Management **Rating:** 4.0/5.0 stars **Reviewed by:** Pedro L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Pipedrive?** I use Pipedrive for opportunity management and sales funnel. I like how it organizes the information and allows me to continuously track all opportunities without losing sight of them. The integration with other tools, such as Google Calendar and Google Workspace, is one of the features I appreciate the most, as they allow me to stay focused. Additionally, I found the initial setup of Pipedrive intuitive. **What do you dislike about Pipedrive?** Nothing **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive organizes information and allows me to continuously track all opportunities without losing sight of them. Integrations like with Google Calendar help me stay focused. **Official Response from Jorge R.:** > Hi Pedro, Thank you for your review! We’re glad to hear that Pipedrive is helping you manage opportunities and track your sales funnel effectively. It’s great that the organization, visibility, and integrations with tools like Google Calendar and Google Workspace are supporting your focus and productivity. We’re happy the setup was intuitive and that the platform is working well for your needs. Best regards, Pipedrive Team ### 29. Effortless Organization and Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Darius H. **Reviewed Date:** December 03, 2025 **What do you like best about Pipedrive?** I really appreciate how Pipedrive offers a seamless ease of use, making technology integration effortless. The platform doesn't require extensive training, allowing me to learn as I go, which is incredibly beneficial for maintaining productivity. One of its standout features is the integration capability, specifically being able to link my Gmail account. This integration ensures that I do not miss any emails as they come directly into Pipedrive, saving time and increasing efficiency since I don't need to leave the platform to check my emails. Additionally, the initial setup was very straightforward; I could pretty much log in and start using it immediately. This user-friendly setup ensures a smooth transition to full functionality without any significant barriers. **What do you dislike about Pipedrive?** None **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive keeps me organized and ensures I stay on top of follow-ups. Its technology integration, like linking Gmail, means I never miss emails, saving time. The ease of use allows learning on the go without much training needed. **Official Response from Jorge R.:** > Hi Darius, Thank you for your feedback! We’re glad to hear that Pipedrive’s ease of use, Gmail integration, and straightforward setup are helping you stay organized and on top of follow-ups. It’s great that the platform is saving you time and keeping your workflow smooth. We’re always here if you need any support! Best regards, Pipedrive Team ### 30. Intuitive UI and Seamless Client Management **Rating:** 5.0/5.0 stars **Reviewed by:** Luca M. **Reviewed Date:** December 03, 2025 **What do you like best about Pipedrive?** I use Pipedrive to maintain and organize my interactions with clients, and it effectively prevents me from getting overwhelmed. It ensures no emails or client interactions fall through the cracks and helps me stay on top of follow-ups. I particularly like the user interface because I am very attentive to UX/UI. Pipedrive offers an intuitive and aesthetically pleasing platform that flows smoothly, making it enjoyable to use. The clean UI, combined with drag-and-drop features and ample breathing room, ensures that information doesn't feel cluttered. There are clever ways of presenting necessary information, no matter where I am within the CRM. I'm also very satisfied with the extensive automations and customizations available, which allow me to tailor the CRM to my needs. Whenever I need advice, the support team is readily available to assist. Additionally, I've successfully integrated Pipedrive with QuickBooks, Outlook, and Gmail, which enhances its usability. The initial setup was extremely easy, with a comprehensive setup guide resembling Shopify, followed by a helpful video call with a Pipedrive representative. Overall, it's a stellar start for our first CRM experience. **What do you dislike about Pipedrive?** N/A **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to keep client interactions organized and prevent emails from falling through the cracks. It ensures I follow up promptly, and its intuitive UI makes it enjoyable to use. **Official Response from Jorge R.:** > Hi Luca, Thank you for your feedback! We’re glad Pipedrive is helping you stay organized, manage follow-ups, and enjoy using an intuitive and clean interface. It’s great to hear that the automations, customizations, and integrations with QuickBooks, Outlook, and Gmail are working well for you. We’re happy your setup went smoothly and our team could support you. We look forward to continuing to help you get the most out of Pipedrive! Best regards, Pipedrive Team ### 31. Time-Saving Automation That Lets Me Focus on What Matters **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Director of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Pipedrive?** Pipedrive allows for several automation features saving me a lot of time to focus on other parts of my job. **What do you dislike about Pipedrive?** I wouldn't say I have any real dislikes when it comes to using Pipedrive, but there is always room for improvement. If I ever have a feature suggestion in the future, I hope they will genuinely consider it. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is useful for managing a large number of contacts and tasks all within a single platform. I find it easy to navigate, and I appreciate that there are multiple ways to access the same features. **Official Response from Jorge R.:** > Hi Melissa, Thank you for your feedback! We’re glad to hear that Pipedrive’s automation features are saving you time and helping you manage contacts and tasks efficiently in one place. We also appreciate your openness to sharing feature suggestions in the future, user input is important to us, and we’re always listening. Best regards, Pipedrive Team ### 32. Centralizes Leads, But Faced Challenges in Marketing **Rating:** 3.5/5.0 stars **Reviewed by:** Dominic S. **Reviewed Date:** February 04, 2026 **What do you like best about Pipedrive?** I like Pipedrive's simplicity and the support we've had. It didn't take me long to actually pick up using the tool. It's a really valuable tool for managing your pipeline from a very early stage lead right through to closed won or lost, and it's really helpful for forecasting as well. Pipedrive helps automate all of that. The initial setup was very easy, and we received structured training with ongoing support. **What do you dislike about Pipedrive?** I definitely find the part around external marketing in Pipedrive challenging. People have to double opt-in for GDPR. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to centralize duplicate leads, simplifying our spreadsheet chaos. It's great for managing sales pipelines from leads to closed deals and helps automate forecasting figures for management. **Official Response from Jorge R.:** > Hi Dominic, Thank you for your review! We’re glad to hear that Pipedrive’s simplicity, automation, and support made it easy to get started and valuable for managing your pipeline from early leads through to closed deals. It’s great to know the setup, training, and ongoing support have helped, and that forecasting and lead centralization are simplifying your workflow. We also appreciate your feedback around external marketing and GDPR double opt-in requirements and will share this with our team. Best regards, Pipedrive Team ### 33. Streamline accountability **Rating:** 4.0/5.0 stars **Reviewed by:** Brock G. | Operation manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Pipedrive?** I like using this platform because it keeps everything organized and actionable. Keeps us accountable and on task. once we customized it to fit our organization, we can monitor every lead and action throughout the process. It is not a magic software that if you buy it you will get customers, however if you manage it and follow through with scheduling and tracking its sure to make an impact. We currently dont use all the features but will likely expand them as time goes on. **What do you dislike about Pipedrive?** There is a lot of features you have to pay extra for. Nice thing is you can Al a cart them instead of having to pay for a ton of features one may not use, but some things seem like it would be nice if they were included. **What problems is Pipedrive solving and how is that benefiting you?** This helps us track all our contacts and not waste time on dead ends. **Official Response from Jorge R.:** > Hi Brock, Thank you for the detailed review! We’re so glad to hear that Pipedrive has helped your team stay organized, accountable, and on task. It’s great to know that the customization options are making an impact and that you’re already seeing value in tracking leads and actions throughout the process. We understand your point about some features being add-ons and appreciate your feedback. Offering flexibility with à la carte options works for some teams, but we’ll share your thoughts with our product team as we continually look to improve. Best regards, Pipedrive Team ### 34. Effortless Contact Management and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby C. | North America Sales Director **Reviewed Date:** December 01, 2025 **What do you like best about Pipedrive?** I appreciate Pipedrive for its well-organized layout and easy-to-navigate format, which greatly facilitates the management of contacts and emails. The customization capabilities allow me to tailor the platform to our specific needs, enhancing usability and efficiency. It seamlessly integrates with our existing tools such as Outlook and Zendesk, which helps to maintain a unified workflow. The transition to Pipedrive from Zendesk was seamless and easy, which minimized any disruption during the switch. Furthermore, the initial setup of Pipedrive was straightforward, requiring little effort to get started effectively. Overall, my experience with Pipedrive is overwhelmingly positive, and I am very impressed with how it aids in managing customer interaction and sales processes efficiently. **What do you dislike about Pipedrive?** Be careful when connecting to Outlook that contacts that are not yours can be accidentally imported into your outlook contacts. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to maintain customer integration, email all my customers regularly, track contacts, and keep up with our sales process efficiently. ### 35. Streamlined Sales Tracking with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Logan S. | Inside Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Pipedrive?** I like how I can set a time and day to remind myself and also keep it categorized as to when I did the last activity to talk to the client. We love Pipedrive and have stuck with it since we first used it. The initial setup was very easy, even though it took some learning. **What do you dislike about Pipedrive?** I think Pipedrive could be better with faster upload times for transferring customer info, rather than taking a day. I would also like to see more integration of AI with Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me follow up at the right time and schedule tasks to maintain client relationships. I like setting reminders and categorizing when I last interacted with clients. **Official Response from Jorge R.:** > Hi Logan, Thank you for your feedback! We’re glad to hear that Pipedrive’s texting and emailing integrations, along with note-taking, help you stay on top of follow-ups and manage your sales effectively. It’s great that the initial setup was seamless for you. We also appreciate your suggestion about providing better examples for win/loss reasons; it’s valuable input for improving the platform. You are able to add your custom lost reasons and add comments to them. Here is a page that explains it in detail: https://support.pipedrive.com/en/article/how-can-i-enable-predefined-lost-reasons Best regards, Pipedrive Team ### 36. User-Friendly and Versatile, No Major Drawbacks **Rating:** 4.5/5.0 stars **Reviewed by:** Allan A. | Renewals Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Pipedrive?** user friendly and versatility of use. The tutorials are helpful and its also very customizable. I like that theres an app also so i can stay on top of my work at all times **What do you dislike about Pipedrive?** There are certain things i do wish we could already change with the free version like there are small things that i wish i could change to really make the CRM personalized as possible offer templates and things like that **What problems is Pipedrive solving and how is that benefiting you?** its sollving the practicality issue of google sheets. Eventually i will have a big book of business that will make my google sheest obsolete and hard to track and even with the reminders I wanna set in place it will get confusing and i will lose track of it. Pipedrive fixes this for me and can scale for another 2-3 years **Official Response from Jorge R.:** > Hi Allan, Thank you for your feedback! We’re glad to hear you find Pipedrive user-friendly, versatile, and helpful for staying on top of your work, even on the go with the app. We appreciate your suggestions about customization in the free version and templates, your input helps us make Pipedrive even better. Best regards, Pipedrive Team ### 37. Pipedrive: Intuitive CRM with Seamless Lead Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Olu O. | Project Manager **Reviewed Date:** December 01, 2025 **What do you like best about Pipedrive?** I love using Pipedrive for its simplicity and aesthetic appeal, making it a pleasant user experience. Many CRMs are not intuitive and visually unappealing, but Pipedrive stands out as easy to use and straightforward. I appreciate how it simplifies lead tracking with an intuitive workflow that follows the natural order of sales, which effectively addresses my pain points. I also value the opportunity to access various integrations and attachments, which is a fantastic feature. Pipedrive's modern and simplified features focus specifically on the needs of the sales team, unlike other CRMs that often come with unnecessary complexities. The initial setup was remarkably easy, which added to my overall positive experience with Pipedrive. The product has become a valuable tool in our sales operations, and I wholeheartedly rate it a ten out of ten when recommending it to others. **What do you dislike about Pipedrive?** Not much, I've only been using it a few weeks but honestly not downsides yet **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to simplify lead tracking with a very intuitive workflow, aligning with sales processes and providing a clean, user-friendly experience. **Official Response from Jorge R.:** > Hi Olu, Thank you for your feedback! We’re glad to hear that you enjoy Pipedrive’s simplicity, intuitive workflow, and visual appeal. It’s great that it’s helping you streamline lead tracking and support your sales processes. We appreciate your recommendation and are always here if you need any help! Best regards, Pipedrive Team ### 38. Easy to Use, Needs More Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Pablo G. | Investor Relations & Capital Formation, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Pipedrive?** I like Pipedrive's connectivity with different embedded apps, which makes it really versatile for me. It's also very easy to use, which is a big plus. The initial setup was pretty easy, making the transition smooth for our small team. **What do you dislike about Pipedrive?** It could have more flexibility on how to build custom pipelines. It would be good to customely add actions when something on the pipeline happens. Certain automations like sending auto emails is not possible. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps with organization, tracking performance metrics, and serves as our database. **Official Response from Jorge R.:** > Hi Juan, Thanks for your feedback! We’re glad to hear Pipedrive’s integrations and ease of use are helping your team stay organized and making the transition smooth. We also appreciate your suggestions around pipeline flexibility and automations, this is valuable feedback as we continue to improve these areas. Best regards, Pipedrive Team ### 39. Improved Sales Pipeline Visibility and Teamwide Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Pipedrive?** it has improve sales pipeline visibility and tracking across our sales team **What do you dislike about Pipedrive?** creating highly customized reports sometimes requires extra effort and can feel a bit limited, we are facing one challenge as of now **What problems is Pipedrive solving and how is that benefiting you?** Pipeline and real time visibility across global team **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that Pipedrive has improved pipeline visibility and made it easier for your global team to track sales activities in real time. We also appreciate your feedback about customized reporting. We understand that advanced reporting needs are important, and your comments help us identify areas where we can continue to improve. Best regards, Pipedrive Tem ### 40. Easy Setup, Clean Interface, and Friendly Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Pipedrive?** Easy to get up and running, and friendly staff to help support our set up process. Visually clean and detailed! **What do you dislike about Pipedrive?** It's a little cumbersome, and automations can be difficult to navigate entirely on your own. It doesn't quite do everything we need, but there's work arounds to apply when that's the case. **What problems is Pipedrive solving and how is that benefiting you?** It's creating a workflow and database for us that we did not previously have, to help us stay organized and on top of our active projects and leads. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear you found Pipedrive easy to set up, visually clear, and that our team was helpful during the process. It’s great that it’s helping you build structure and stay organized with your projects and leads. We also appreciate your feedback on automations and usability, this is valuable as we continue to improve the experience. Best regards, Pipedrive Team ### 41. User-Friendly Interface That’s Easy to Navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Regina B. | Fund manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Pipedrive?** The interface is user-friendly. It’s easy to navigate and understand. **What do you dislike about Pipedrive?** About leaving notes. It can be confusing sometimes **What problems is Pipedrive solving and how is that benefiting you?** How we interact with our clients has improved. Having a mailbox that our sales team can use directly inside Pipedrive helps a lot. **Official Response from Jorge R.:** > Hi Regina, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to navigate and that it’s helping improve how your team interacts with clients, especially with the shared mailbox. We also appreciate your note about leaving notes, this is helpful feedback as we continue to improve usability. Best regards, Pipedrive Team ### 42. Easy to Use, But With Some Translation Bugs **Rating:** 3.0/5.0 stars **Reviewed by:** Raffaele N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Pipedrive?** I like the design and ease of use of Pipedrive. I find it very intuitive, which is a great advantage for our salespeople who have little time to organize their deals. This leads to greater ease and clarity in their work. **What do you dislike about Pipedrive?** perhaps the translation in Italian occasionally has some bugs **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive allows for easy sync between marketing and sales on campaign results and makes the organization of deals for our salespeople easier and clearer. ### 43. Effortless CRM with Intuitive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Adam P. **Reviewed Date:** November 29, 2025 **What do you like best about Pipedrive?** I find Pipedrive extremely beneficial due to its simplicity and ease of use, making it accessible for daily operations. The visual layout is particularly impressive, providing a clean and digestible way to track my pipeline in stages, which is vital for my role in sponsorship sales for a football club. I also highly appreciate the smart BCC function; it allows me to keep track of emails from both my own and my team's accounts, facilitating better communication and oversight. Its modular nature is another strong point, allowing me to tailor the tool to my specific needs effortlessly. Moreover, the capability to build my own insights dashboard is invaluable, as it forces me to consider and focus on the crucial metrics that need tracking. This aspect of Pipedrive enhances strategic planning and decision-making. Together, these features contribute to a seamless management experience that reports effectively on sales activities to management. **What do you dislike about Pipedrive?** I wish that the smart BCC feature would also automatically log an email activity. Having to manually log both is very annoying and adds an extra step to my workflow. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to track follow-ups, visualize pipeline stages, and report sales activities, simplifying sponsorship sales. Its clean layout and smart BCC enhance communication, while customizable dashboards help track key metrics. **Official Response from Jorge R.:** > Hi Adam, Thank you for your feedback! We’re glad Pipedrive’s simple, visual pipeline and customization are helping you manage follow-ups, communication, and reporting more easily. We also appreciate your note about Smart BCC and email activity logging, your feedback helps us improve. If you need any support, our team is always here to help. Best regards, Pipedrive Team ### 44. Streamlined Sales CRM with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Emily H. | Marketing & Technology Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Pipedrive?** I like Pipedrive's kanban view and how it centralizes all the information in one place. It helps ensure we're on top of leads and follow through. The initial setup was pretty easy, which is a plus. Overall, I find it valuable for streamlining the sales and leads process from start to finish. **What do you dislike about Pipedrive?** nothing really **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps streamline the sales and leads process from start to finish and ensures we're on top of leads and follow through. **Official Response from Jorge R.:** > Hi Emily, Thanks for your feedback! We’re glad to hear you’re finding value in the kanban view and centralized information, and that Pipedrive is helping you stay on top of leads and streamline your sales process from start to finish. Best regards, Pipedrive Team ### 45. Easy Setup and Seamless Functionality with Pipedrive **Rating:** 5.0/5.0 stars **Reviewed by:** Curt S. **Reviewed Date:** December 02, 2025 **What do you like best about Pipedrive?** I love how easy to use Pipedrive is, which makes managing tasks and navigating through its features incredibly straightforward. This simplicity is especially valuable because it helps me stay organized without unnecessary complications. I also find it extremely useful to see when someone opens an email, which gives me the perfect cue on when to follow up, enhancing my communication efficiency with clients. Additionally, the initial setup of Pipedrive was extremely easy, allowing me to get operational swiftly without any hassle. I haven't encountered any issues so far, which speaks to its reliability, and I confidently rate it a 10 for recommending to friends or colleagues. Using Pipedrive in conjunction with Outlook has also been seamless and beneficial for my workflow. **What do you dislike about Pipedrive?** so far so good **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to stay organized and easily manage email and deals. It alerts me when someone opens emails, helping with timely follow-ups. **Official Response from Jorge R.:** > Hi Curt, Thanks for the great feedback! We're glad Pipedrive’s ease of use, quick setup, and email tracking are helping you stay organized and follow up at the right time. Happy to hear everything’s working smoothly so far, and we appreciate your 10/10 recommendation. If you ever need anything, we’re here to help! Best regards, Pipedrive Team ### 46. Effortlessly Tracks Leads with User-Friendly Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Mike F. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Pipedrive?** I really appreciate how Pipedrive helps us stay on top of our book of business and gives us an accurate pipeline, which is crucial for our growth stage company. I love that Pipedrive is simple and easy to use, while still being a highly capable tool. It is incredibly user-friendly. I also found the initial setup to be very easy. **What do you dislike about Pipedrive?** Although, at times there are requests for more customization, I think for the most part it serves our purpose very effectively. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us stay on top of our business and understand an accurate pipeline, which is crucial for tracking headcount and yearly targets. **Official Response from Jorge R.:** > Hi Mike, We're thrilled to hear that Pipedrive’s user-friendly interface has been a valuable asset in helping your team track outbound deals and improve pipeline visibility. It's great to know it's making collaboration and sales tracking more effective for you. We appreciate your feedback on customization options for contact management and reporting, this is an area we’re actively working to improve. Your insights help us shape a better product, and we’re here to support you as your team continues to grow with Pipedrive. Best regards, Pipedrive Team ### 47. Uncomplicated and Clear **Rating:** 5.0/5.0 stars **Reviewed by:** Festim h. **Reviewed Date:** November 28, 2025 **What do you like best about Pipedrive?** What I particularly appreciate about Pipedrive is that it offers me better ways to keep track of my customers. The system is extremely straightforward, which makes it easier for me to organize my daily workflows efficiently. I find it particularly pleasing that I can view all the important functions a company needs to perform for a contact, which provides me with additional clarity. With Pipedrive, all the necessary functions are clearly available, even to the extent that you can select letters and see them clearly. The initial setup of Pipedrive was also very easy, which significantly facilitated the start of its use. Overall, Pipedrive has noticeably improved my workday and thereby strengthened the confidence to recommend it further with a 10/10 rating. **What do you dislike about Pipedrive?** I dislike that when changing a customer's name, sometimes a problem occurs and the changes are not saved. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive improves my work by providing a clear overview of customers and offering all the necessary functions, which simplifies my daily work routine. **Official Response from Jorge R.:** > Hi Festim, Thank you for your feedback! We’re glad Pipedrive is helping you stay organized and making your workday easier. It’s great to hear the setup was simple and that you’d recommend us. We appreciate your note about issues when changing a customer’s name. If you need any help, our team is always here! Best regards, Pipedrive Team ### 48. Effortlessly Tracks Deals and Opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwini K. **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I use Pipedrive to check deals and track new opportunities. I like that it makes it easier to manage everything on one platform without switching between them. It's the ease of use and design that I appreciate, as anything I'm looking for is available easily. The loading time for the portal is quick and fast, making it convenient to use, and navigating through it is hassle-free. The initial setup didn't take much time, and the ease of use and navigation make it quite user-friendly. **What do you dislike about Pipedrive?** There is nothing to mention **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to track deals and new opportunities all in one platform, making it easier without switching between platforms. **Official Response from Jorge R.:** > Hi Ashwini, Thank you for your review! We’re glad to hear that Pipedrive helps you track deals and opportunities all in one place. It’s great that you find the platform fast, easy to navigate, and user-friendly, and that the setup was quick and smooth. Best regards, Pipedrive Team ### 49. Effortless Sales Management with an Intuitive Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Andy W. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Pipedrive?** Pipedrive has really changed the way we manage our sales pipeline. The interface is straightforward and easy to use, which makes tracking deals simple. I also like how easy it is to customize stages so our team stays organized and on the same page. **What do you dislike about Pipedrive?** Some of the automation options are helpful, but they can be restrictive if you want more complex workflows. I’ve also noticed that certain integrations require extra steps or third-party tools, which adds friction. **What problems is Pipedrive solving and how is that benefiting you?** Automations and reminders have eliminated the problem of leads slipping through the cracks, and reporting tools give us visibility into bottlenecks we couldn’t see before. **Official Response from Jorge R.:** > Hi Andy, Thank you for your thoughtful feedback! We’re glad to hear that Pipedrive’s easy-to-use interface and customizable stages have helped improve how your team manages and tracks the sales pipeline. It’s great to know that automations, reminders, and reporting are preventing leads from slipping through the cracks and providing better visibility into bottlenecks. We also appreciate your notes on automation flexibility and integrations, this kind of input is very helpful as we continue to improve the platform. Best regards, Pipedrive Team ### 50. Comprehensive CRM with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Giovanna M. **Reviewed Date:** December 18, 2025 **What do you like best about Pipedrive?** I like Pipedrive because it helps me manage my prospects and current clients effectively. All my prospects are in one place, and I can visualize which stage each one is at. This ability to have a good visualization of project stages and pipeline is something I really appreciate. It allows me to group clients and have a better understanding of what activities need to be done. **What do you dislike about Pipedrive?** I use the Projects feature a lot, and that could improve. It should have more reports and more project management tools. Also, the initial setup of Pipedrive is not easy, I'm still doing it. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage my prospects and clients. It keeps all my prospects in one place and helps me visualize the stages they are in, so I have a better understanding of what activities need to be done. **Official Response from Jorge R.:** > Hi Giovanna, Thank you for your feedback! We’re glad to hear that Pipedrive helps you manage prospects and clients effectively, giving you clear visibility into stages and activities. We also appreciate your input on the Projects feature and the setup process, this is valuable feedback for our team as we continue to improve reporting, project management tools, and onboarding. If you require assistance with your initial setup, kindly reach out to support. Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+02%3A25%3A18+-0500&secure%5Bsession_id%5D=7f74bed7-589f-40fb-8ee9-1882f71084c3&secure%5Btoken%5D=1c3ec53ea06ad9bcc1daa7943d9571a0f6d7dc25bca6c73cdf03c641c1efdd7c&format=llm_user) ## Pipedrive Integrations - 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[Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Pipedrive Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting - Sales Reports - Incentive Management **Generative AI** - Generative AI **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Administrative** - Integration - Employee Structure - Behavior Monitoring **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - Generative AI - Proposal Generation **Generative AI** - Generative AI **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Additional Functionality** - Personalization - Autoresponders - Customer Segmentation - Newsletter Management - AI Copilot - WYSIWYG Editor - Engagement Tracking - Preview Functionality - Email Tracking - Email Campaign Management - Landing Pages/Web Forms - Customizable Branding - Lead Capture - Mobile Optimization - Customer Journey Mapping - ROI Tracking - Activity Dashboard - Customizable Fields - Reporting/Analytics - Click Tracking - List Management - GDPR Compliance - Subscriber Management - Email Sequences - Campaign Scheduling - Event Triggered Actions - Multi-Language - Template Management - Customizable CTAs - Real-Time Analytics - Dynamic Content - CAN-SPAM Compliance - Multi-Channel Marketing - HTML Editor - Contact Management - Drip Campaigns - Campaign Analytics - Product Recommendations - Image Library - Workflow Automation ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,420 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 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