--- title: Pipedrive Reviews meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features meta_description: Pipedrive reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.3 review_count: 3103 scale: '5' date_modified: '2026-08-06' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,103 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users value the **ease of use** in Pipedrive, enjoying an intuitive interface and straightforward navigation. (574 reviews) - Users appreciate the **intuitive interface** of Pipedrive, allowing easy customization and seamless interaction without a tech background. (274 reviews) - Users appreciate the **ease of use** of Pipedrive, making daily operations and setup straightforward and user-friendly. (243 reviews) - Users commend Pipedrive for its **helpful features** that enhance client management and organization, making tasks easier. (231 reviews) - Users value the **seamless integrations** of Pipedrive, enhancing campaign attribution and boosting overall organizational efficiency. (210 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews) - Easy Setup (198 reviews) - User Interface (187 reviews) - Customer Support (179 reviews) **What users dislike:** - Users find the **missing features** and high costs of add-ons limiting for solo practices and small businesses. (230 reviews) - Users find **limited features** in Pipedrive, particularly in reporting and automation, hindering advanced functionality. (151 reviews) - Users find the **steep learning curve** challenging, requiring more training and time to master Pipedrive's features. (118 reviews) - Users face **integration issues** with Pipedrive, particularly with Google Calendar, complicating meeting details accessibility. (108 reviews) - Users find the **subscription costs excessive** , making it challenging for smaller practices to justify the expense. (102 reviews) - Limited Customization (100 reviews) - Email Management (67 reviews) - Not Intuitive (65 reviews) - Email Issues (53 reviews) - Lead Management (52 reviews) ## Pipedrive Reviews ### 1. Easy and User-Friendly, but Would Benefit from a Dedicated App **Rating:** 3.5/5.0 stars **Reviewed by:** Jonhatan Miguel O. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Pipedrive?** Easy to use, simple, user friendly for all. **What do you dislike about Pipedrive?** need to be an App with its own sistem of notifications because we dont like to be inside the navegator pages. **What problems is Pipedrive solving and how is that benefiting you?** keep a good track of the negotiations and the completion, to have a good measure of the orders and the overall process to get them into. **Official Response from Jorge R.:** > Hi Jonhatan, Thank you for sharing your feedback! We're glad to hear that you find Pipedrive easy to use, simple, and user-friendly for your team. It's great to know that the platform is helping you keep track of negotiations, orders, and your overall sales process more effectively. We also appreciate your feedback regarding notifications and the desire for a more app-based experience. Insights like yours help us understand how we can continue improving the user experience. Thank you for choosing Pipedrive! Best regards, Pipedrive Team ### 2. Intuitive, Reliable CRM That Streamlines Sales and Helps Close More Deals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Pipedrive?** I’ve been using Pipedrive as my CRM for a while now, and overall I’ve really enjoyed the experience. The platform is intuitive, easy to navigate, and makes it simple to keep track of deals and follow-ups without feeling overwhelmed. Since switching to Pipedrive, I’ve noticed a clear improvement in how I manage my pipeline—and more importantly, I’ve been able to close more deals. Having everything organized in one place, with clear visibility into each stage of the sales process, has made a big difference in staying consistent and not letting opportunities slip through the cracks. It’s a solid CRM for anyone who wants something powerful but still straightforward to use. Definitely recommend it for sales-focused workflows. The interface is one of the biggest strengths. It’s clean, intuitive, and very easy to navigate. The visual pipeline makes it simple to track deals at a glance, and updating or moving deals through stages feels seamless. There’s almost no learning curve compared to other CRMs I’ve tried. Pipedrive integrates well with the tools I already use, which makes it easy to keep everything connected without a lot of extra setup. Syncing emails, calendars, and other apps has helped streamline my workflow and cut down on manual work. Performance: The platform runs smoothly and reliably. I haven’t run into any major lag or downtime issues, and everything loads quickly—even when managing multiple deals at once. For the value it provides, I think Pipedrive is well worth the cost. Since I started using it, I’ve been more organized and consistent with follow-ups, which has directly helped me close more deals. It’s definitely paid for itself. Getting started was straightforward, and the onboarding process was simple enough to handle without much outside help. When I’ve needed support, resources and documentation have been easy to find. While I mainly use the core CRM features, the automation and smart tracking tools have been helpful in keeping deals moving and making sure nothing falls through the cracks. It adds a layer of efficiency without overcomplicating things. Pipedrive strikes a great balance between being powerful and easy to use. It’s helped me stay organized, improve my sales process, and ultimately close more deals. I’d recommend it to anyone looking for a straightforward, effective CRM. **What do you dislike about Pipedrive?** While my overall experience with Pipedrive has been very positive, there are a couple of areas that could be improved. I do wish there were more integrations available, especially with some newer or niche tools, as that would make it even more flexible for different workflows. Additionally, while the platform delivers solid value, the pricing could be slightly lower—especially for smaller businesses or individuals just getting started. A bit more flexibility in pricing tiers would make it even more accessible. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves the problem of disorganized sales tracking and inconsistent follow-ups. Before using it, it was easy for deals to slip through the cracks or lose track of where each opportunity stood. With Pipedrive, everything is organized in a clear, visual pipeline, which makes it easy to see exactly what stage each deal is in and what actions need to be taken next. It also helps me stay consistent with follow-ups, which has been a big factor in improving my close rate. Overall, it’s made my sales process more structured, efficient, and predictable. As a result, I’m closing more deals and managing my pipeline with a lot more confidence. I have saved countless hours searching through different messaging platforms to see what conversations I have had and now that time has been saved since using Pipedrive. **Official Response from Jorge R.:** > Hi, Thank you for such a detailed and thoughtful review! We’re really glad to hear that Pipedrive has helped you stay organized, improve your sales process, and ultimately close more deals. It’s great that the visual pipeline, ease of use, and integrations are making your workflow smoother and more efficient. We also appreciate your feedback on integrations and pricing. Expanding flexibility and accessibility is something we’re always working on, and your input is very valuable. Best regards, Pipedrive Team ### 3. Efficient CRM with Intuitive Setup and Solid Features **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio C. | Director of Sales & Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Pipedrive?** I find Pipedrive easy to use with a very low barrier to entry. It's been easy to build reports and analytics out of it, which I appreciate as a sales manager. The onboarding process for new users is straightforward, making it simple to get new staff up and running. In terms of value, it seems good compared to other CRMs considering the features it offers. I also find the feature set pretty good, including the ability to do email campaigns, a good analytics function, basic AI, and email tracking. It synchronizes well with email inboxes, which is useful. Setting up a new entity was straightforward, and importing data is easy. Overall, it works quickly, and it's easy to navigate around. **What do you dislike about Pipedrive?** The email integration could be a little better. It's synced with your inbox, but the email interface inside Pipedrive isn't that good. You have to send emails from Pipedrive to be tracked, which is fine for templated emails but not so great for back-and-forth conversations with clients. I think this area could be improved from a UI and usability perspective. Also, some of the analytics can be a bit fiddly when making specific reports, and you're typically limited to two axes or dimensions for reports in the analytics mode. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to automate lead allocation, track deals, maintain a customer database, run email campaigns, and analyze sales performance, making our CRM workflow much smoother. **Official Response from Jorge R.:** > Hi Antonio, Thanks for your detailed feedback! We’re glad to hear Pipedrive is easy to use, quick to set up, and helpful for reporting, onboarding, and managing your sales workflow. It’s great that features like email sync, analytics, and automation are adding value for your team. We also appreciate your feedback on email integration and reporting limitations, this is valuable input as we continue to improve usability and flexibility. Best regards, Pipedrive Team ### 4. Pipedrive Keeps My Deals Organized and On Track **Rating:** 5.0/5.0 stars **Reviewed by:** Gavin W. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Pipedrive?** Pipedrive keeps me very organized and on task. Without this all-in-one platform, I would be very disorganized and slowed down on my day-to-day tasks! I love being able to see all my deals in one place and where I stand with each project at any given time. **What do you dislike about Pipedrive?** The only downside is not having a better place to put my tasks and reminders. Pipedrive needs a feature like Apple has with iReminders. **What problems is Pipedrive solving and how is that benefiting you?** Almost everything, it allows me to schedule follow-ups and track when I talk with my clients. It's very comprehensive, keeping me organized and on track with each deal. **Official Response from Jorge R.:** > Hi Gavin, Thanks for your feedback! We’re glad to hear Pipedrive is helping you stay organized and giving you a clear view of your deals and projects in one place. It’s great that it’s supporting your follow-ups and daily workflow so effectively. We also appreciate your suggestion around improved task and reminder functionality, this is valuable feedback as we continue to develop the product. Best regards, Pipedrive Team ### 5. Effortless Organization, User-Friendly and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** courtney m. | sales representative B2B, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Pipedrive?** I find Pipedrive to be excellent for managing my clients and calls. I really like how it allows me to organize information and contact clients, all while keeping track of who I've called, how many times, and the reasons for each call. I also value the ability to take notes on my interactions, which helps me stay organized with every client. One feature I particularly enjoy is having everything displayed on a single page, which makes navigation straightforward. I can assign different columns for actions such as calls, offers, or invoices, and this flexibility is very useful. The platform is user-friendly, and it only takes me a few seconds to locate my deals, contacts, or follow-up tasks. Setting it up was incredibly easy—so simple that anyone could do it. **What do you dislike about Pipedrive?** I use it with JustCall as well as Shopify. What would be nice though is if I could directly call from Pipedrive and it goes directly into JustCall so I'm not having to copy and paste the number into JustCall. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to organize my clients and calls. It lets me see all my information on one page, making it easy to track who I've contacted and follow up efficiently. It organizes my clients in different columns, which is very helpful. **Official Response from Jorge R.:** > Hi Courtney, Thank you for your review! We’re glad to hear that Pipedrive makes it easy to manage your clients, calls, and follow-ups all in one place. It’s great to know the setup was quick and the platform is easy to use. We also appreciate your feedback about the JustCall integration and will share it with our team. Thanks again for sharing your experience! Best regards, Pipedrive Team ### 6. Efficient CRM with Superb Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Franki F. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Pipedrive?** I love Pipedrive for its easy-to-use native automations, custom fields, and formula fields that really save time. The scheduler links are handy, and it integrates seamlessly with all our other software, eliminating the hassle of double entry. It's super user-friendly and was really easy to set up. I also appreciate how the automations help cut down time spent on manually adding follow-up reminders. **What do you dislike about Pipedrive?** I think it would be better if email opening tracking was actionable. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me keep track of customer, lead, partner, and vendor contacts in one place. Its web forms, combined with lead assignment and automated reminders, help ensure that no inquiries are missed. The reporting dashboards make it easier to monitor KPIs and stay on top of progress. Automations cut down the time I spend on manual tasks, and integrations reduce double entry, which ultimately saves time. **Official Response from Jorge R.:** > Hi Franki, hanks for your feedback! We’re glad to hear you’re getting value from Pipedrive’s automations, custom fields, and integrations, it’s great that these are helping you save time and avoid manual work. We also appreciate your suggestion on making email open tracking more actionable, this is valuable feedback for us. Best regards, Pipedrive Team ### 7. Easy Setup, Flexible for Any Industry, and Integrates with Nearly Any Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Solangel C. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Pipedrive?** It’s easy to set up and can work in almost any industry. It also integrates with nearly any other tool, and it’s straightforward for the whole team to use. **What do you dislike about Pipedrive?** Since the introduction of the AI support bot, Pipedrive is still very easy to use, but when something isn’t working it’s almost certain you need help from a real person. In those cases, the AI tool can sometimes end up wasting your time instead of resolving the issue. **What problems is Pipedrive solving and how is that benefiting you?** We use it constantly for lead organization and email marketing. It’s one of our main tools for sales, and it helps us keep everything in order. **Official Response from Jorge R.:** > Hi Solangel, Thanks for your feedback! We’re glad to hear Pipedrive is easy to set up, flexible across industries, and helpful for keeping your team aligned and organized. We also appreciate your feedback on the AI support experience. We understand how important it is to quickly reach the right help when needed, and this is something we’re working to improve. Best regards, Pipedrive Team ### 8. Activity Scheduling Keeps Leads and Won Accounts on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Tia M. | Account Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Pipedrive?** The ability to schedule activities helps me stay on top of leads and keep track of won accounts. **What do you dislike about Pipedrive?** I wish there were a better way to add my signature in the email function. I prefer to use Pipe Drive for this, but the signature ends up looking odd in my emails. **What problems is Pipedrive solving and how is that benefiting you?** It solves the issue of losing leads because they're not organized and hard to follow up on. I genuinely enjoy the ability to organize my leads. **Official Response from Jorge R.:** > Hi Tia, Thank you for your feedback! We're glad to hear that scheduling activities and organizing leads are helping you stay on top of follow-ups and keep track of your won accounts. Making it easier to manage relationships and avoid missed opportunities is exactly what we aim to do. We also appreciate your comments about the email signature experience. Feedback like this is valuable, and we'll be sure to share it with our product team as we continue improving the email functionality. Best regards, Pipedrive Team ### 9. Empowers Our Team with Customizable Pipelines **Rating:** 4.5/5.0 stars **Reviewed by:** Amelia L. | Business Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Pipedrive?** I love the activities tab feature the most because it gives me a quick overview of my daily to-dos and opens up all information about a client when I click on it. This helps our team instantly get quick updates about each client even if we are not the owner of the deal. I also like the different pipelines that I can customize. Customizable pipelines help differentiate the stages of each lead, providing clarity so the sales team can easily switch strategies based on pipeline differences. Pipedrive has great features like the funnelling for each lead, kanban style funnels, won/lost feature, success rates, and expected closing date. The initial setup was easy, just setting up an account and we already start collaborating on the platform. **What do you dislike about Pipedrive?** The phone call option is not quite fitted for us. I still have to copy paste a prospect's phone number from Pipedrive to reach out to them on WhatsApp. It could be improved if there is a direct integration to WhatsApp. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to automate client information and never lose track of client status, even after vacations. The activities tab gives instant client updates, and customizable pipelines provide clarity on leads, allowing us to switch strategies easily. **Official Response from Jorge R.:** > Hi Amelia, Thank you for your review! We’re glad to hear that the daily activities tab helps you stay on top of follow-ups and that the funnels and analytics dashboard give you clear visibility into prospect progress and sales performance. It’s great to know Pipedrive is helping you stay organized and avoid delays. Best regards, Pipedrive Team ### 10. Pipedrive Mobile: Excellent for Calls and Quick On-the-Go Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Henry D. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Pipedrive?** Pipedrive's smartphone app is very useful for making calls and quickly updating records while on the go. **What do you dislike about Pipedrive?** Tasks such as converting leads into deals can be a bit fiddly, and that can interrupt or slow the overall flow of prospecting. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me keep track of my prospects who need to be contacted in the future, and it does so without complicating the process. **Official Response from Jorge R.:** > Hi Henry, Thank you for your feedback! We're glad to hear that you're finding the Pipedrive mobile app useful for making calls and updating records while on the go, and that it's helping you stay on top of your follow-ups with prospects. We also appreciate your feedback about converting leads into deals. Insights like yours are valuable as we continue working to make workflows smoother and more intuitive. Best regards, Pipedrive Team ### 11. Streamlined Sales Pipeline with More Visibility **Rating:** 3.5/5.0 stars **Reviewed by:** Harjoth S. | Business Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Pipedrive?** I use Pipedrive to manage our sales pipeline and track client stages, from first contact to onboarding as a customer. I like how simply it shows a clear picture of my sales team clients, which helps in planning strategies for the coming days and making more informed decisions. Since the first week of using Pipedrive, we have seen more visibility and clarity in terms of our clients' status and stages. The initial setup of Pipedrive was quite easy. **What do you dislike about Pipedrive?** I dislike that compared to large CRMs, the dashboard and reporting in Pipedrive is a bit below the standards. Reports of other CRMs are more detailed and clear. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage our sales pipeline, improving visibility of client stages and status. It helps my sales team plan strategies and make informed decisions. **Official Response from Jorge R.:** > Hi Harjoth, Thank you for your review! We’re glad to hear that Pipedrive has improved visibility and clarity for your sales team and that it’s helping you plan strategies and make informed decisions. It’s great to know the setup was easy and that you’re seeing value so quickly. We also appreciate your honest feedback about dashboards and reporting. We’ll be sure to share your input with our team as we continue enhancing reporting capabilities. Best regards, Pipedrive Team ### 12. Automation That Keeps Deals Moving—No More Manual Reminders **Rating:** 4.0/5.0 stars **Reviewed by:** Molly D. | Member Board of Directors, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Pipedrive?** My favorite feature is all the automations. No more; having to set reminders to put clients or prospects on a sequence. Just put them in a deal and let pipedrive do the work. **What do you dislike about Pipedrive?** That when I schedule an activity for a team member; that I cannot see there calendar availability on that same page. It shows my own but not theres; so I have to go and look at there outlook calendar to see when they are free. **What problems is Pipedrive solving and how is that benefiting you?** We have made our direct onboarding person aware of the calendar issue and they have already spoken with IT to see how they can possibly get that feature. And the only other thing I have it, on the cleint screen; if some of the information from the Cleint screen will transfer over to the Accoutn Holder screen; such as phone number, email, etc. **Official Response from Jorge R.:** > Hi Molly, Thank you for your review! We’re glad to hear that automations are saving you time and making it easier to manage clients and prospects without manual reminders. We also appreciate your feedback around team calendar visibility and syncing client details to the account holder. It’s great to hear you’ve already shared this with your onboarding specialist, and we’ll continue passing this feedback along as we work on improving the experience. Thanks again for taking the time to share! Best regards, Pipedrive Team ### 13. Powerful Data Enrichment and AI-Assisted Prospecting in an Easy-to-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Tony B. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Pipedrive?** I provides so many capabilities such as Data Enrichment, AI-Assited Prospecting, and very simple to use navigation and feature visibility. **What do you dislike about Pipedrive?** At times the upload templates are a little difficult to use, but, this is probably because I have just started using bulk updates and uploads. **What problems is Pipedrive solving and how is that benefiting you?** The main problem is "deal visibility" so that our key stakeholders and clearly see deal progress and account development efforts to-date. **Official Response from Jorge R.:** > Hi Tony, Thank you for your feedback! We're glad to hear that you're finding value in features like Data Enrichment, AI-assisted prospecting, and Pipedrive's simple and intuitive navigation. It's great to know that the platform is helping improve deal visibility and giving key stakeholders a clear view of deal progress and account development activities. We also appreciate your feedback about upload templates and bulk updates. Learning new processes can take time, and comments like yours help us identify areas where we can make the experience even smoother. Best regards, Pipedrive Team ### 14. Exceptional CRM with Intuitive Pipelines and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Pipedrive?** I like the Pipedrive pipelines because they make things very clear and easy to understand. We also use it for our aftercare teams, and the automations and sequences help a lot by allowing us to send our welcome emails to converted deals at specific times. I also appreciate being able to tweak which email is sent based on the fields completed on the deal. The initial setup was brilliant, and the Pipedrive team was more than helpful on any occasion. **What do you dislike about Pipedrive?** So far, we haven’t encountered any issues — about a week in, everything is running smoothly and working exactly as expected. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has been a really effective tool for us, giving clear visibility of every deal through structured pipelines that make our processes easy to follow and manage. It allows us to track conversion rates at each stage, helping us identify where we’re performing well and where improvements are needed. The automation features are particularly valuable, enabling our after-care team to send timely, personalised emails based on deal-specific information, which saves time, reduces manual work, and ensures a consistent, professional experience for every client. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear the pipelines make your process clear and easy to manage, and that automations and sequences are helping your team save time and deliver a consistent experience. It’s great that setup went smoothly and our team could support you along the way. We’re also happy to hear everything is running well so far. Best regards, Pipedrive Team ### 15. Customizable and User-Friendly CRM, Needs More Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Reuben B. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Pipedrive?** I like most about Pipedrive that the information is organized in a clear way. It's easily accessible and customizable. You can put in customized notes and customize the information, as well as customize the pipelines to accommodate our different needs, like providing cost estimates and managing our operations. I appreciate that we're able to create customized pipelines which relate to the steps in our unique sales process. The ability to create and organize fields for people, organizations, and deals in different subsections is very helpful for capturing what we need for our process. **What do you dislike about Pipedrive?** I would be interested in more integrations with Google Drive, which is we have kind of spreadsheets and things like that you can't really build in the same main Pipedrive if there were a feature to have all that in Pipedrive. Kind of a Google Drive, you know, Google Sheets, Google Docs function. That would really be amazing. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to organize client and prospect information, manage notes, provide cost estimates, and track orders, offering a seamless process from sales to operations. It's customizable, making pipelines fit our unique sales process. **Official Response from Jorge R.:** > Hi Reuben, Thanks for your feedback! We’re glad Pipedrive’s customization and organization help you manage your sales process and operations smoothly. We appreciate your suggestion for deeper Google Drive integration, this is great feedback for us. Best regards, Pipedrive Team ### 16. Intuitive CRM for SMBs Seeking Better Sales Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Pipedrive?** If you have used other CRMs, it is really quite intuitive and has most of the main features that you would need to organize a sales team to drive sales. A great use case is for small to medium sized businesses that have a basic sales process in place, but are looking to gain better visibility into sales activities, revenue streams, and sources of revenue. **What do you dislike about Pipedrive?** If you have become accustomed to bigger players, it seems that there is a less room to customize layouts. For example, in deals or opportunities, the main screen is about putting activities and building the timeline. If you want to have some fields with larger text, it is hard to see these fields in the sidebar. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is getting the sales team to follow a process, and guiding them through that process visually through the Pipeline. The benefit of course is having much greater transparency into the status of deals, being able to oversee and intervene earlier before deals rot or go sour, and ultimately getting to the win. **Official Response from Jorge R.:** > Hi, Thanks for the detailed feedback! We’re glad you find Pipedrive intuitive and helpful for organizing your sales process and improving visibility across deals. We appreciate your note on customization and field visability, this is something we’re continuing to improve. Best regards, Pipedrive Team ### 17. Intuitive and Powerful CRM with Customizable AI Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda G. | Business Development Specialist, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Pipedrive?** I use Pipedrive in my day-to-day workflow to manage leads, call efforts, email efforts, and future outreach attempts. I like how it's easy to use, and I appreciate the insights and reports that I can pull with the AI reporting tool. I find it really easy to customize a report for exactly what I'm looking for. It's also very easy to set up, and I can quickly get the metrics or information I need from my lead list without much hassle. **What do you dislike about Pipedrive?** Sometimes being able to navigate around and get to what I need to with less clicks, that would be something to improve on. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage leads, schedule my tasks, keep track of when to contact people, and store all notes in one place. **Official Response from Camilla Pacheco:** > Hello, Amanda. Thank you for your feedback! It’s great to know that Pipedrive is helping you manage leads and customers effectively. We truly appreciate it your input. If you ever need assistance or have more feedback, feel free to reach out to us. Kind regards, The Pipedrive Team ### 18. Pipedrive’s Smart Email, Integrations, and Reminders Keep Everything on Track **Rating:** 4.5/5.0 stars **Reviewed by:** Joel A. | Sales & Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Pipedrive?** I love Pipedrive’s Smart Email & Integration features, especially how they help keep everything connected. I also really appreciate the built-in reminders that prompt me about my tasks so I don’t miss anything. **What do you dislike about Pipedrive?** It does not have a link to other CRM tools like Jira, i feel there should be a way to link other CRM tools **What problems is Pipedrive solving and how is that benefiting you?** While Pipedrive is fantastic for sales and shop expansion, it can get pricey if you start adding too many "Power-Ups" (like their Leadbooster or advanced AI tools). If you're using it to track more customers **Official Response from Jorge R.:** > Hi Joel, Thanks for your feedback! We’re glad to hear you’re enjoying the Smart Email features, integrations, and reminders, it’s great that they’re helping you stay organized and keep everything connected. We also appreciate your feedback on integrations with other tools like Jira and on pricing with add-ons, this is valuable input as we continue to improve flexibility and accessibility. Best regards, Pipedrive Team ### 19. Cost-Effective with Quick Support, but some features are limited **Rating:** 3.5/5.0 stars **Reviewed by:** Katya M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Pipedrive?** The platform is cost-effective for our team and we like that we can add extra features if needed. The support team has been great and is always quick to respond and help with our requests. **What do you dislike about Pipedrive?** -We still use a spreadsheet to track our opportunities as Pipedrive lacks in features like multi-line notes (when viewed in list view) and color-coded drop downs lists. -The email campaign template customization options are limited and we would like to see custom fonts added. -Custom reporting is limited and we would like to see the ability to see trends and percent increase/decrease. We could also use multi-bar charts to see data side-by-side from multiple years. **What problems is Pipedrive solving and how is that benefiting you?** We use Pipedrive to track our leads and deals, as well as customer information. We use the campaign feature to send email notifications to clients as well as internal reports. We use the automations to simplify manual data entry tasks as well as send email sequences to prospective clients. **Official Response from Jorge R.:** > Hi Katya, Thank you for your review! We're glad to hear that Pipedrive is a cost-effective solution for your team and that our support team has been helpful. It's great to know you're using Pipedrive to manage leads, deals, campaigns, and automations. We also appreciate your feedback about notes, email template customization, and reporting, and we'll share it with our team. Best regards, Pipedrive Team ### 20. Easy Setup, Strong Integrations, and an Amazing Claude AI Connector **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Pipedrive?** Very easy to setup and start as an organization. The customization level is very nice. The interface is very easy to navigate and the number of integrations available are quite strong. When it comes to performance, it has been steady. The pricing is convenient based on the needs thanks to the variety of sub plans. The AI connector with claude has been amazing **What do you dislike about Pipedrive?** Nothing major. Building different pipelines as an experience can be improved especially when you need to add different products or VAS **What problems is Pipedrive solving and how is that benefiting you?** My expectations to better manage my sales team is met and I was able to do this at a convenient price when HubSpot was the other option there was a 5x difference **Official Response from Jorge R.:** > Hi Mohamed, Thanks for your feedback! We’re glad to hear you found Pipedrive easy to set up and customize, and that the interface, integrations, pricing flexibility, and steady performance are meeting your organization’s needs. It’s also great to know the AI connector with Claude has been such a valuable addition to your workflow. We appreciate your feedback on the experience of building multiple pipelines and managing products or value-added services. This is helpful input and has been shared with our team as we continue improving usability and flexibility. Best regards, Pipedrive Team ### 21. Flexible CRM with Powerful Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** I like that Pipedrive is flexible and has a huge app store where I can download and install additional apps for calling and for connecting to other tools (Trello, Aircall, Whatsapp, etc.). I also appreciate the ability to create automations to manage my pipeline, such as reminders and action items or to-dos based on dates or last interactions, which helps me stay on top of my accounts. We’ve connected Pipedrive to our billing and development systems, so we can track progress in one place. Overall, adding extra features and setting up automation was pretty smooth, and it made it easy to connect the other tools we use. **What do you dislike about Pipedrive?** The limitations I run into with Pipedrive are mostly because it isn’t designed to be a customer success manager app. My biggest challenge is the limited ability to connect Pipedrive with our support channels or usage metrics. This makes it harder for me to efficiently track customer health and other key metrics in one convenient place. I also miss having a straightforward way to measure customer retention efficiently. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me track renewal processes, metrics for expansion deals, and manage my existing customer portfolio. **Official Response from Jorge R.:** > Hi, Thank you for your detailed feedback! We're glad to hear that Pipedrive’s flexibility, app marketplace, and automation features help you manage your pipeline and stay on top of your accounts. We also appreciate your feedback about tracking customer health, support channels, and retention metrics. We'll be sure to share your suggestions with our team. Best regards, Pipedrive Team ### 22. Effortless Sales Management with Pipedrive **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra G. | Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Pipedrive?** I use Pipedrive for work to manage contacts and leads and track sales. I find Pipedrive very easy to use, particularly appreciating the visible pipeline as it makes a big difference because I don't have to remember dozens of deals and their status. The follow-up reminders and activity tracking help me to not lose deals and let them slip through the cracks. The initial setup of Pipedrive was very easy, and I'm currently using it with my 4 colleagues. **What do you dislike about Pipedrive?** The email and communication intelligence could be improved. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage contacts, leads, and track sales. It solves missed follow-ups, prevents losing leads, and helps managers track sales and calls. The visible pipeline and follow-up reminders ensure I don't lose deals and can manage workload efficiently. **Official Response from Jorge R.:** > Hi Sandra, Thanks for your feedback! We’re glad to hear Pipedrive is helping you stay organized and manage your deals more effectively, especially with the visual pipeline and follow-up reminders. It’s great that the setup was smooth and that it’s working well for your team. We also appreciate your feedback on email and communication intelligence, this is valuable input as we continue to improve. Best regards, Pipedrive Team ### 23. PipeDrive Review **Rating:** 5.0/5.0 stars **Reviewed by:** Reenu J. | Partnerships Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** Pipedrive offers a clean, intuitive interface that makes sales pipeline management incredibly easy. The drag-and-drop functionality, customizable stages, and clear visual tracking help keep our team focused on deals that matter. The automation tools, activity reminders, and email integration save time and ensure consistent follow-ups. The reporting and insights dashboard give us a quick overview of performance without needing complex setups. Overall, it’s a practical, user-friendly CRM that drives accountability and sales productivity. **What do you dislike about Pipedrive?** There is no such dislikes in pipedrive. Mobile friendly version if possible in future would be a suggestion. **What problems is Pipedrive solving and how is that benefiting you?** ipedrive helps organize and streamline the sales process by providing a visual pipeline, automating tasks, and improving follow-ups. This results in better productivity, consistent sales, and more accurate forecasting. **Official Response from Jorge R.:** > Hi Reenu, Thank you for your review! We’re thrilled to hear that Pipedrive’s clean interface, drag-and-drop pipeline, automation tools, and reporting dashboards are helping your team stay organized, productive, and focused on the right deals. We appreciate your suggestion about a mobile-friendly version, that’s great feedback for our team. Best regards, Pipedrive Team ### 24. Easy to Use, Great Deal Tracking, and Smooth Claude Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Celia O. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Pipedrive?** Easy to use. Deals are easy to track, and integrates well to AI tools like Claude. **What do you dislike about Pipedrive?** It can take long to input what's only a prospect - having to input less info in the beginning would make tracking things easier **What problems is Pipedrive solving and how is that benefiting you?** Tracking prospects, and visualising the markets they are in is very easy. **Official Response from Jorge R.:** > Hi Celia, Thank you for your feedback! We're glad to hear that you're finding Pipedrive easy to use and that it's helping you track deals and prospects effectively. It's also great to know that the integration with AI tools like Claude is adding value to your workflow. We appreciate your suggestion about making it easier to add prospects with less information upfront. Feedback like yours helps us identify opportunities to simplify the user experience. Best regards, Pipedrive Team ### 25. Powerful Automation that Scales **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Pipedrive?** I really like having full automation, the ease of use, and the pipeline feature that helps me focus on each deal’s status and whether it needs attention. It keeps me focused in real time and makes it easier to stay on top of what matters. With the advanced analytics and automation, the overall experience feels much better. **What do you dislike about Pipedrive?** The pricing feels a bit too expensive, especially in this AI era. I’d really like to see the cost come down—ideally by at least 40%. **What problems is Pipedrive solving and how is that benefiting you?** Managing my B2B sales pipeline, integrating with different tools, and having full automation are crucial for overseeing the entire pipeline and the key budget. This is especially important for scaling sales revenue. In our SaaS model, these sales are our revenue. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear that Pipedrive’s automation, pipeline view, and analytics are helping you stay focused and manage your B2B sales process more effectively, especially as you scale revenue. We also appreciate your feedback on pricing in relation to AI and automation features, this is valuable input as we continue to evaluate and improve our offering. Best regards, Pipedrive Team ### 26. Pipedrive: Intuitive, Fast Onboarding, and Just the Right Customization. Great for small teams. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Head of Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Pipedrive?** What I like best about Pipedrive is how easy and intuitive it is to use. It is quick to onboard, simple to understand, and offers the right level of customization for most small teams. **What do you dislike about Pipedrive?** What I dislike most about Pipedrive is that its connectivity across systems is not always as seamless as it could be. Some customizations may also require a bit of development work, though that is usually not a major hurdle for most teams today. **What problems is Pipedrive solving and how is that benefiting you?** It solves the need to clearly track sales activities and understand exactly where each deal stands. For me, it provides strong visibility into my process, opportunities, and active deals, while keeping me up to date on progress through each stage. It also reduces friction in the sales process by making CRM upkeep easier, which is especially valuable since sales teams have historically struggled to keep their systems consistently updated. **Official Response from Jorge R.:** > Hi Robert, Thank you for your review! We're glad to hear that you find Pipedrive easy to use and quick to onboard, and that it provides the right level of customization for your team. It's also great to know that Pipedrive helps you clearly track deals and maintain visibility across your sales process. We appreciate your feedback about system connectivity and customization, and we'll be sure to share it with our team. Best regards, Pipedrive Team ### 27. Simple, Straightforward UX That Gets the Job Done **Rating:** 5.0/5.0 stars **Reviewed by:** Soliman A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Pipedrive?** Simple and straightforward; it serves its purpose directly. The UX is user-friendly and easy to navigate. the main page offers it clearly **What do you dislike about Pipedrive?** The limitations in the features for my business. **What problems is Pipedrive solving and how is that benefiting you?** Prioritising the opportunity clearly, with proper labelling, a consistent cadence, and clear ownership. **Official Response from Jorge R.:** > Hi Soliman, Thank you for your feedback! We're glad to hear that you find Pipedrive simple, straightforward, and easy to navigate, and that it's helping your team prioritize opportunities with clear ownership and a consistent sales process. We also appreciate your comments about the feature limitations for your business. Feedback like yours is valuable as we continue to enhance the platform and better support the evolving needs of our customers. Best regards, Pipedrive Team ### 28. Streamlined Client Management with Pipedrive **Rating:** 4.5/5.0 stars **Reviewed by:** Djibril H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Pipedrive?** I use Pipedrive to manage my clients, and it is super efficient at helping me stay organized. I appreciate the many automations that sincerely save me time. The collaboration features are great for working with my teammates; I can easily change who is in charge of a client. Pipedrive is very easy to use and intuitive; I could easily use it even when I first joined the company. I particularly like the email integrations as they simplify communication, so I don't need to open my mailbox to look for emails with clients, which saves a lot of time. It is also connected to Ardor, which allows for a seamless experience. **What do you dislike about Pipedrive?** There are bugs sometimes **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage my clients efficiently, saving time with automations and email integrations. It's easy to use, intuitive, and helps me collaborate with teammates effectively. **Official Response from Jorge R.:** > Hi Djibril, Thanks for your feedback! We’re glad Pipedrive helps you stay organized, track leads easily, and manage your daily tasks. We appreciate your suggestion about notifications for late activities, great feedback for us. Best reagrds, Pipedrive Team ### 29. A simple CRM that allows you to focus on income generating activities **Rating:** 4.0/5.0 stars **Reviewed by:** Randy B. | Director of New Business, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Pipedrive?** It’s straightforward and not bloated. It integrates easily with other platforms and does a good job tracking Gmail data. I haven’t run into any lagging issues, and the price feels right for a small to medium company. So far, I haven’t had any support problems, and I also haven’t needed to dig into the AI features yet. **What do you dislike about Pipedrive?** I should allow text messaging within the app. **What problems is Pipedrive solving and how is that benefiting you?** Pipeline simplicity, some CRMs do too much and look too busy which distract. **Official Response from Jorge R.:** > Hi Randy, Thanks for your feedback! We’re glad to hear you’re enjoying Pipedrive’s simplicity, smooth integrations, Gmail tracking, and reliable performance. It’s great to know the platform is helping you stay focused without the complexity that can come with other CRMs. We also appreciate your suggestion around built-in text messaging capabilities. This is valuable feedback and has been shared with our team as we continue improving communication features. Best regards, Pipedrive Team ### 30. Seamless Integration and Focused Features Enhance Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew E. | Owner - Energy Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** Very focused on the right activities, and not on burdensome forms or tick-boxes. The integrations between computer and phone access are instantaneous and really helpful. I use it every day, whereever I am. Having used a few other CRMs over many years, I firmly believe Pipedrive is the best for my needs, which are sales-focused with a lot of service follow through. **What do you dislike about Pipedrive?** I don't use AI in my marketing, so it would be nice if the marketing of AI tools inside the platform which I pay for could be turned off. **What problems is Pipedrive solving and how is that benefiting you?** Complete record of every correspondence with every customer, focused task lists, and I use it to schedule my every workday. I assign myself the next task on every customer file, and get it done because of the Activities list, which is also sortable for type of task and time of day that I wanted to do it. **Official Response from Jorge R.:** > Hi Andrew, Thank you for the great review! We’re glad Pipedrive’s sales-focused approach, seamless phone and desktop access, and activity tracking help you stay organized and productive every day. We also appreciate your feedback about AI tools and will share it with our team. Best regards, Pipedrive Team ### 31. Simple, Robust, and Highly Recommended CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Reid S. | Chair, Community Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Pipedrive?** I like Pipedrive because it's simple enough to learn quickly compared to other CRM products I looked at. Even though it's easy to use, it doesn't sacrifice the robust suite of tools it offers. The automations have been a huge help for us, particularly for scheduling emails and using templates. Integrating it with our Google Workspace allows us to send emails directly from Pipedrive and use templates from Google Drive, which is really convenient. **What do you dislike about Pipedrive?** I haven't really experienced it yet, but someone on our team said that the integration with Quo is not that great. **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive simple to learn and it doesn't sacrifice on the robust suite of tools. The automations and email scheduling help us a lot. **Official Response from Jorge R.:** > Hi Reid, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to learn while still powerful, and that automations, email scheduling, and Google Workspace integration are helping your team work more efficiently. We also appreciate your note about the Quo integration, this is helpful feedback and has been shared with our team. Best regards, Pipedrive Team ### 32. Fast, Reliable Work Tracking That Keeps Me on Top of Everything **Rating:** 5.0/5.0 stars **Reviewed by:** Julian H. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2026 **What do you like best about Pipedrive?** I like that it’s fast, and that I can always track my work. **What do you dislike about Pipedrive?** Sometimes it isn’t very intuitive, but once you learn it, it’s straightforward. **What problems is Pipedrive solving and how is that benefiting you?** I use it to track work internationally, including work linked with third parties who are involved. **Official Response from Jorge R.:** > Hi Julian, Thank you for your feedback! We're glad to hear that Pipedrive's speed and tracking capabilities are helping you stay organized, especially when managing work across international teams and third parties. We also appreciate your feedback about the learning curve. We're continuously working to make the platform even more intuitive while maintaining the flexibility our users value. Best regards, Pipedrive Team ### 33. Seamless Sales Coordination and Management **Rating:** 5.0/5.0 stars **Reviewed by:** Feral Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Pipedrive?** I love how Pipedrive is sales and person oriented, and it makes connecting people easier with all the online platforms I use like 3cx and Teams. I appreciate the activities feature, which allows me to enter every aspect and track everything I need to do. Organizing my to-do list is easier than ever. The sequences feature is also a great idea; it's fantastic to be able to form a follow-up process exactly as I want. I also find it great to be able to label emails when they sync. **What do you dislike about Pipedrive?** I could not find a filter to show emails from oldest to newest. Also, I cannot see the general company mails on the organization summary, which sometimes forces me to create non-person accounts just to view emails in the right place. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive as a sales assistant. It's sales and person-oriented, making it easy to connect people across platforms like 3CX and Teams. Activities help track all tasks, and the sequences feature offers great potential for follow-up processes. **Official Response from Jorge R.:** > Hi Feral, Thank you for your review! We’re glad Pipedrive’s sales-focused design, integrations, Activities, and Sequences are helping you stay organized and manage follow-ups easily. It’s great that email syncing and labeling support your daily work. We appreciate your feedback about email filtering and viewing company emails in the organization summary. Best regards, Pipedrive Team ### 34. Pipedrive - The CRM for All Needs of All Users **Rating:** 5.0/5.0 stars **Reviewed by:** Ilias G. | Technical Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Pipedrive?** It is very user-friendly, even for non-technical people, and it offers many configuration capabilities. The customer support team is very kind and can help you in many ways. It is easy for the Admin of the system to setup pipelines, filters, automations etc. **What do you dislike about Pipedrive?** Most of the integrations require additional payments, and some of them are buggy (Google Meet). We also experienced many system downtimes throughout last year. Also, we can't connect Contacts to many Organizations. **What problems is Pipedrive solving and how is that benefiting you?** Streamline lead generation, convert leads into deals, and finally turn them into recurring paying clients. **Official Response from Jorge R.:** > Hi Ilias, Thanks for your feedback! We’re glad to hear you find Pipedrive user-friendly and flexible, and that it’s helping you streamline your lead-to-client process. It’s also great to know our support team has been helpful along the way. We appreciate your feedback on integrations, system stability, and contact associations,these are important points, and we’re continuously working to improve in these areas. Best regards, Pipedrive Team ### 35. Never Miss a Beat: Calls, Tasks, and Demos Always Waiting in Pipedrive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Pipedrive?** I switched from vanillasoft to Pipedrive, and the best part is that if I miss a day of work, any calls, tasks, demos, or events scheduled for the day I was absent are still there and available to me when I return. **What do you dislike about Pipedrive?** when completing a call i get a pop up to schedule next activity if i do anything other than the hours or days suggested it doesn’t show up on my calendar **What problems is Pipedrive solving and how is that benefiting you?** Easier access to businesses, and I’ve closed more deals using Pipedrive. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear that switching to Pipedrive has made it easier to stay on top of your calls, tasks, demos, and events, even when you miss a day. It’s great that having everything accessible in one place is helping you manage your work more effectively. We also appreciate your feedback regarding the scheduling pop-up and calendar sync behavior. This is valuable input and has been shared with our team as we continue improving the activity and scheduling experience. Kindly reach out to our support so that they can assist with this situation. Best regards, Pipedrive Team ### 36. Streamlined Lead Management with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Ben S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Pipedrive?** I find the option on the deal card to see if someone has replied to an email really valuable. It helps me quickly identify responses, which is important in sales. The pipeline view is a major advantage, allowing me to focus effectively on different stages of deals. I also appreciate how easy it is to use the API. It’s set up well and works great for creating and updating deals, people, and activities. These features really enhance the way we manage our processes. **What do you dislike about Pipedrive?** There are a few little things that need improvement in Pipedrive. The pulse feature needs better filtering, as there aren't enough options. I recently used it and found it could offer a good opportunity to see things, but the lack of filtering options holds it back. I would like to filter using the custom fields I already have, which would make it easier to manage tasks in that view. Improvements in filtering would make it more effective. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us manage a high volume of leads efficiently, allowing us to filter easily and focus on specific types of people. It also enables us to see where leads drop off in the pipeline and track conversions through the funnel. **Official Response from Jorge R.:** > Hi Ben, Thank you for your review! We’re glad the email reply indicator, pipeline view, and API are helping you manage deals and track leads efficiently. It’s great that Pipedrive supports you in handling high lead volume and monitoring conversions. We appreciate your feedback about improving filtering in the Pulse feature, especially with custom fields. That’s helpful insight for us. Best regards, Pipedrive Team ### 37. Intuitive and Powerful for Funnel Management **Rating:** 5.0/5.0 stars **Reviewed by:** Tatiana M. | Costumer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Pipedrive?** I like the simplicity and intuitiveness of the Pipedrive platform, which makes it easy to visualize the funnel and organize information in one place. The interface is very intuitive, which makes tracking companies much more straightforward and simple. The initial setup of Pipedrive was very simple and quick, with no problems in setting up funnels and stages, thanks to its user-friendly platform that facilitates adaptation. **What do you dislike about Pipedrive?** I believe that Pipedrive can evolve mainly in terms of more flexible, more personalized automations. I also believe that some reports we generate could be a bit more detailed and intuitive. In some cases, it would be interesting to have more visualization options and some more advanced filters so that, in more complex pipelines, we can retrieve information more easily. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me with organization by centralizing companies in one place, tracking interaction history, and visualizing the stages of each account. It prevents important contacts from getting lost, maintaining close monitoring of companies that require more attention. **Official Response from Jorge R.:** > Hi Tatiana, Thanks for sharing your experience! We’re glad Pipedrive helps you keep everything organized, visible, and running smoothly. Your feedback about making some features more intuitive is very valuable, we’re always working to improve. Excited to keep supporting your business growth! Best regards, Pipedrive Team ### 38. Quickly applicable and flexibly configurable solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Pipedrive?** The clarity, free configuration, and accompanying functionalities are particularly noteworthy. No matter which direction you want to create data records from, all previously defined data fields can be created, and you will be notified of any important missing information. Despite the complexity of options lurking in the details, such as embedding automations or sequences, you are guided step by step and, even as a layman, you don't lose track of the big picture. **What do you dislike about Pipedrive?** It depends—if you want to get started quickly and try out lots of features later on, then I can definitely recommend Pipedrive. So far, I haven't really found anything that I miss or that isn't well designed. **What problems is Pipedrive solving and how is that benefiting you?** We had trouble finding a function to create closed and won deals as renewals in a new pipeline right away, and we solved it using the duplicate function, but with Automations, we built a custom function that can automate this step in the future. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad you appreciate Pipedrive’s clarity, flexibility, and step-by-step guidance, even with advanced features like automations. It’s great to hear you built a custom solution for renewals using automations. Best regards, Pipedrive Team ### 39. Effortless CRM with Exceptional Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Candan I. | Turkey Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Pipedrive?** I really enjoy Pipedrive for its ease of use and how simple it was to set up. The drag and drop tools made customer relationship management incredibly easy to manage. Using it with Gmail was smooth too. The light feeling of the app and how it reduced the fatigue of using a new software are aspects I really liked. Overall, I found adapting to Pipedrive much easier than expected, despite a slightly difficult start. **What do you dislike about Pipedrive?** At first, it seemed a little bit difficult but it was easy to adapt. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for managing customers and tracking deals, making customer relationship management very easy with drag and drop tools, reducing the fatigue of using new software. **Official Response from Jorge R.:** > Hi Candan, Thanks for your feedback! We’re glad to hear you found Pipedrive easy to set up and that the drag-and-drop pipeline and Gmail integration are helping you manage customers and deals more smoothly. It’s great that the lightweight experience made it easier to adapt than expected. We also appreciate your note about the initial learning curve, this is helpful feedback as we continue improving onboarding and usability. Best regards, Pipedrive Team ### 40. Perfect CRM Solution with Intuitive, Visual Deal Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Sam G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Pipedrive?** We love how simple and clean the layout is. It is easy and intuitive to know exactly where we are at with each and every deal. It keeps them top of mind and trying to avance each deal through the pipeline. What can be easier than trying to advance each "chess piece" from one side of the table to the other. We have tried many other CRM tools, but they were just databases that hold information. We were looking for something that specifically helps us track deals as they move through the sales pipeline. In other CRM's the information gets burried and forgotten about. We were using an app called trello for just this function because it was extremely visual and easy to track. The problem was it did not have the CRM function so we were having to bounce between two difference applications. Pipedrive has the same visuals, and drag and drop functionality as trello, but is has everything we need in one spot with the CRM. It is working perfectly for me. It was super easy to get everything set up and dialed in and it was extremely user friendly with almost no learning curve. The deal pipelines stay open all day long so that advancing deals through the pipeline stays top of mind. This has become our go to program to track sales and we love how simple it is. I am very pleased that I discovered Pipedrive. It is exactly what I was looking for. **What do you dislike about Pipedrive?** Right now there is nothing that we do not like about the program. We have gone through 3 different CRM programs and this one is perfect for me. **What problems is Pipedrive solving and how is that benefiting you?** We needed a simple, user friendly way to track deals as they move through the pipeline and easily know how much value is at each stage or what deals are growing stale. We have tried other CRM's but it we had to create custom reports, or create complicated fields. This was simple to set up and it functions exactly like an app called trello that we were using to track deals except this calculates deal values, and is a CRM all in one. I do not know why it took so long to find this. **Official Response from Jorge R.:** > Hi Sam, Thank you for the wonderful review! We’re thrilled to hear that Pipedrive’s visual layout, drag-and-drop pipeline, and simple setup make it easy for you to track deals and stay organized. It’s great to know it gives you the Trello-style experience you liked, combined with the full CRM features you needed. We’re glad Pipedrive has become your go-to tool, and we appreciate you taking the time to share your experience! Best regards, Pipedrive Team ### 41. Effortless Organization, Needs More User Access Control **Rating:** 4.0/5.0 stars **Reviewed by:** Kadija S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2026 **What do you like best about Pipedrive?** I find Pipedrive to be a really easy platform to use and very user-friendly. It keeps us organized and makes following up effortless. I really like the features, especially the ability to track leads and deals, as it helps me know how many leads I've won or lost. The platform truly streamlines my workflow and boosts overall efficiency. Initial setup was very easy! **What do you dislike about Pipedrive?** Not every user having similar access creates more work for the admin. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is user-friendly and keeps us organized, allowing effortless follow-ups. It streamlines my workflow, improving overall efficiency. **Official Response from Jorge R.:** > Hi Kadija, Thank you for your feedback! We're glad to hear that Pipedrive is easy to use, helps keep your team organized, and makes following up with leads easier. It's great to know that lead and deal tracking gives you clear visibility into your sales performance and helps improve your workflow. We're also happy that the setup process was quick and straightforward. We appreciate your feedback about user access levels and understand that managing permissions can create extra work for admins. We'll be sure to share your comments with our team. Best regards, Pipedrive Team ### 42. Easy, Straightforward, and Performs Great **Rating:** 5.0/5.0 stars **Reviewed by:** Yvonne A. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Pipedrive?** easy and straightforward. cool performance **What do you dislike about Pipedrive?** none for now. all good for me, does the work **What problems is Pipedrive solving and how is that benefiting you?** I can now dial all the leads that were given to me. Integrated with cloudtalk **Official Response from Jorge R.:** > Hi Yvonne, Thank you for your feedback! We're glad to hear that you find Pipedrive easy to use and that it's performing well for your needs. It's great to know that the integration with CloudTalk is helping you efficiently manage and contact your leads. We appreciate your support and are happy to hear Pipedrive is working well for you. Best regards, Pipedrive Team ### 43. Organizes Tasks with Ease, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Pipedrive?** I like using Pipedrive to organize upcoming events with clients. My favorite part is the to-do list feature, which lets me create tasks with my descriptions and set due dates. It helps me stay on task and organized, preventing forgetfulness. I also appreciate that Pipedrive is easy to work through and not difficult to understand. The guidance of the sales process is another aspect I like. **What do you dislike about Pipedrive?** Right now I am linked to all of my coworkers and get notifications for each of their emails. This is something I likely can fix but I do not need everything they are getting/doing. I think it would be great if our company could use it with Cater Ease, a platform we create proposals/contracts on. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to keep track of events with clients and manage my tasks efficiently, helping me stay organized and avoid being forgetful. **Official Response from Jorge R.:** > Hi Stephanie, Thank you for your review! We’re glad Pipedrive helps you stay organized with client events and tasks. It’s great that the to-do list and sales process guidance keep you on track. We appreciate your feedback about notifications and integration with Cater Ease. Best regards, Pipedrive Team ### 44. Intuitive CRM with Visual Appeal **Rating:** 4.0/5.0 stars **Reviewed by:** Ben G. | Insurance Advisor | Broker - Serving Personal & Commercial Clients, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Pipedrive?** I like Pipedrive's drag-and-drop interface because it's intuitive and visual. The initial setup was fairly simple because it has a similar interface to what I've used before. The ability to visually see your pipline in stages, as well the click to move vs. a manual input is great! **What do you dislike about Pipedrive?** Nothing really to dislike! I wish I knew more about how to integrate it with software but a lot of industry-specific software doesn't have API capability...yet. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps solve memory issues and bandwidth constraints with its intuitive and visual drag-and-drop interface. The odds of a rep rememberign to call back Tom in 5 months are increased to 100% when you set it in Pipedrive. **Official Response from Jorge R.:** > Hi Ben, Thanks for your feedback! We’re glad to hear you’re enjoying the drag-and-drop interface and the visual pipeline, and that it’s helping make setup simple and your sales process more intuitive and organized. It’s great that Pipedrive is helping reduce missed follow-ups and keep your team on track. We also appreciate your thoughts on integrations and API availability for industry-specific tools, this is valuable input as we continue expanding our ecosystem. Best regards, Pipedrive Team ### 45. Customizable CRM, Complicated Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Esther Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Pipedrive?** I like using Pipedrive for tracking sales and sales reps' conversions. Being able to customize fields is particularly valuable to me because it makes the system more adaptable to our specific needs. **What do you dislike about Pipedrive?** I haven't been able to customize the sales rep commission feature for us. It's challenging because it doesn't cover various expenses like equipment, installation expenses, and processing fees. Also, the initial setup was really complicated. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to track sales and sales rep conversions. It helps in organizing deals, making the process more streamlined. **Official Response from Jorge R.:** > Hi Esther, Thank you for your feedback! We're glad to hear that Pipedrive is helping you track sales, monitor conversions, and keep your deals organized. It's also great to know that customizable fields are helping you adapt the platform to your business needs. We appreciate your feedback about the commission feature and the initial setup process. We'll be sure to share your comments with our team as we continue to improve the product. Best regards, Pipedrive Team ### 46. Pipedrive: Intuitive CRM with Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** hayley W. **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I like that Pipedrive is self-intuitive, making it really easy to use and set up. Having the support of an account manager is great for any additional information we need. The free webinars that are held regularly help us keep up to date with new services and features of Pipedrive that we weren't aware of. **What do you dislike about Pipedrive?** There are certain elements that don't align with how we would like to use Pipedrive. There are certain reports that can't be pulled from the data, certain deal pages can only be accessed a certain way. So there are a few gremlins but we found a workaround to all of those to ensure that it works smoothly for us. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps all our project and client information in one place, eliminating the need for spreadsheets and fragmented platforms. It tracks client communication and uploads files, ensuring our records are up-to-date. **Official Response from Jorge R.:** > Hi Hayley, Thank you for your review! We’re glad to hear that Pipedrive’s intuitive design, account manager support, and free webinars are helping you stay up to date and make the most of the platform. We appreciate your feedback about reporting limitations and deal page access. It’s great that you found workarounds to keep things running smoothly. We’re happy Pipedrive is helping you keep all project and client information in one place, track communications, and maintain up-to-date records! Best regards, Pipedrive Team ### 47. Structured Pipelines with Great Deal Communication, Leads Inbox, and Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Antti S. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Pipedrive?** The structure of pipelines, having deals with activities and all the communication related to deals on the same page. Also the leads inbox is great and analytics for most of the stuff needed. **What do you dislike about Pipedrive?** The Insight goal dashboards cannot used so that the deals or the activities inside them are filtered based on the criteria. Also the demo/meeting activities don't have any text templates that you could save. **What problems is Pipedrive solving and how is that benefiting you?** Having clear view of pipelines statuses and each stage of sales cycle. **Official Response from Jorge R.:** > Hi Antti, Thanks for your feedback! We’re glad to hear you value the pipeline structure, centralized deal information, and analytics, it’s great that these are helping you stay on top of your sales process. We also appreciate your suggestions around Insights filtering and activity templates, this is valuable feedback as we continue to improve these areas. Best regards, Pipedrive Team ### 48. Streamlines Sales Processes with Ease, Needs Better Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Chris H. | Contract Growth & AI Strategy Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Pipedrive?** I like the organizational aspect of Pipedrive, which makes it easy to flow a prospect through the different stages of the sales process. Pipedrive was easy to use almost right out of the gate, unlike other systems that are very complicated and confusing. The initial setup was very simple, helped by their predetermined template that we were able to lock in and run with. **What do you dislike about Pipedrive?** I wish that they would be more interactive with other systems such as Vendasta or other CRM systems. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive organizes everything clearly for our sales reps, making our sales approach more efficient. It allows them to make more calls and be accountable for the sales process. **Official Response from Jorge R.:** > Hi Chris, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use and that it’s helping your team stay organized and move prospects smoothly through the sales process. It’s great that the setup and templates made getting started simple and efficient. We also appreciate your feedback on integrations with other systems like Vendasta, this is valuable input and has been shared with our team. Best regards, Pipedrive Team ### 49. Effortless Organization and Email Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor M. **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I find Pipedrive simple to use, which makes my tasks easier to manage. I love how read receipts on email threads let me know when a client reads an email or if they have received it. It gives me the chance to see if a client opens my initial emails multiple times, meaning they are still interested, so I can continue our conversations. I also like the individual profiles for accounts, as they help keep everything organized. The initial setup of Pipedrive was super easy, making the transition smooth for us. **What do you dislike about Pipedrive?** When I copy and paste fonts from Google Docs, the same texts do not transfer the same. If I have bold texts, I have to redo it once added to Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me stay organized by scheduling tasks and provides read receipts for emails, letting me see client interest in continuing conversations. **Official Response from Jorge R.:** > Hi Taylor, Thank you for your review! We’re glad Pipedrive’s simplicity, read receipts, and account profiles help you stay organized and manage tasks easily. It’s great that the setup was smooth too. We appreciate your feedback about font formatting from Google Docs and will share it with our team. Best regards, Pipedrive Team ### 50. Streamlined Sales, Needs Better Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Austyn B. **Reviewed Date:** February 05, 2026 **What do you like best about Pipedrive?** I love the activity tracker and the automation features in Pipedrive. The activity tracker helps us keep up on deals that might go stale otherwise. The automation makes our processes more hands-off where needed. I also appreciate the custom fields because they turn the system into an all-in-one solution for us. They let us track metrics we wouldn’t be able to without them. It's nice to know that Pipedrive can really scale with us as our business grows. **What do you dislike about Pipedrive?** We use QuickBooks Online for our accounting software. QBO integrates with Pipedrive but not well. When you create an invoice in Pipedrive, it doesn't email the client. You can't link an invoice that's created in QBO to a deal, so really we had to stop using the integration because it doesn't do anything. Either allow us to attach invoices that were created in QBO to a deal, or clients need to be emailed when we create an invoice in Pipedrive. It doesn't make sense for me to have to create the invoice in Pipedrive but then to go into QBO to send an email to the client. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive gives us a streamlined sales process visible to the team, preventing deals from going stale with the activity tracker. Automation reduces manual effort, and custom fields let us track important metrics. **Official Response from Jorge R.:** > Hi Austyn, Thank you for your review! We’re glad the activity tracker, automations, and custom fields help you stay on top of deals and scale as you grow. We also appreciate your detailed feedback on the QuickBooks integration and will share it with our team. Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+09%3A57%3A38+-0500&secure%5Bsession_id%5D=60ce7794-dba0-4009-9575-97a92706c850&secure%5Btoken%5D=2b17d2b683a09a72a07a722482dc0f5ffa39298273473225abc63dfc83d3f9af&format=llm_user) ## Pipedrive Integrations - 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[Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Pipedrive Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting - Sales Reports - Incentive Management **Generative AI** - Generative AI **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Administrative** - Integration - Employee Structure - Behavior Monitoring **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - Generative AI - Proposal Generation **Generative AI** - Generative AI **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Additional Functionality** - Personalization - Autoresponders - Customer Segmentation - Newsletter Management - AI Copilot - WYSIWYG Editor - Engagement Tracking - Preview Functionality - Email Tracking - Email Campaign Management - Landing Pages/Web Forms - Customizable Branding - Lead Capture - Mobile Optimization - Customer Journey Mapping - ROI Tracking - Activity Dashboard - Customizable Fields - Reporting/Analytics - Click Tracking - List Management - GDPR Compliance - Subscriber Management - Email Sequences - Campaign Scheduling - Event Triggered Actions - Multi-Language - Template Management - Customizable CTAs - Real-Time Analytics - Dynamic Content - CAN-SPAM Compliance - Multi-Channel Marketing - HTML Editor - Contact Management - Drip Campaigns - Campaign Analytics - Product Recommendations - Image Library - Workflow Automation ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,420 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 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