--- title: Pipedrive Reviews meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features meta_description: Pipedrive reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.3 review_count: 3103 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,103 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users value the **ease of use** in Pipedrive, enjoying an intuitive interface and straightforward navigation. (574 reviews) - Users appreciate the **intuitive interface** of Pipedrive, allowing easy customization and seamless interaction without a tech background. (274 reviews) - Users appreciate the **ease of use** of Pipedrive, making daily operations and setup straightforward and user-friendly. (243 reviews) - Users commend Pipedrive for its **helpful features** that enhance client management and organization, making tasks easier. (231 reviews) - Users value the **seamless integrations** of Pipedrive, enhancing campaign attribution and boosting overall organizational efficiency. (210 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews) - Easy Setup (198 reviews) - User Interface (187 reviews) - Customer Support (179 reviews) **What users dislike:** - Users find the **missing features** and high costs of add-ons limiting for solo practices and small businesses. (230 reviews) - Users find **limited features** in Pipedrive, particularly in reporting and automation, hindering advanced functionality. (151 reviews) - Users find the **steep learning curve** challenging, requiring more training and time to master Pipedrive's features. (118 reviews) - Users face **integration issues** with Pipedrive, particularly with Google Calendar, complicating meeting details accessibility. (108 reviews) - Users find the **subscription costs excessive** , making it challenging for smaller practices to justify the expense. (102 reviews) - Limited Customization (100 reviews) - Email Management (67 reviews) - Not Intuitive (65 reviews) - Email Issues (53 reviews) - Lead Management (52 reviews) ## Pipedrive Reviews ### 1. Easy to implement, flexible pipelines, and user-friendly for the whole team **Rating:** 4.5/5.0 stars **Reviewed by:** Amber W. | GTM & Partnerships Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** Implementation was a breath of fresh air, quick, well-guided, and supported by a responsive team with thought provoking setup questions. Moving from one pipeline to multiple has been a major upgrade, and the clearer stage structure makes deal tracking much easier for everyone. Pipedrive is genuinely user-friendly, even for a teammate who isn’t tech-savvy. The visual pipelines, customizable stages, and built-in reminders make it simple to see where every deal stands and stay on top of follow-ups. Overall, a smooth implementation and a CRM that fits how we actually work. **What do you dislike about Pipedrive?** The shared team inbox is a great addition, but adding automation to alert the assigned user (task or email) would help ensure nothing gets missed. A bit more flexibility to manage or keep lead and deal fields separate for cleaner organization. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us manage four separate sales pipelines, track leads, contacts, deals, and tasks, and keep our entire team aligned. The shared team inbox centralizes communication, and the platform makes it easier to forecast and stay organized across all stages of our sales process. **Official Response from Jorge R.:** > Hi Amber, Thank you for your feedback! We’re thrilled to hear that the implementation and multiple pipeline setup have made deal tracking easier and that Pipedrive’s user-friendly interface is helping your team stay organized. We also appreciate your suggestions regarding automation for the shared inbox and more flexibility with lead and deal fields, your input helps us continue improving the platform. Best regards, Pipedrive Team ### 2. Solid Platform for Managing Pipeline and Deals and Helps Push Contact Data to Our Campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Norbert B. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Pipedrive?** Solid platform that we rely heavily on for managing our pipeline and tracking deals and I like it provides a simple interface that makes it easy to manage leads, contacts and sales workflows. **What do you dislike about Pipedrive?** The platform has nothing that I can mention as a dislike all functions are very useful and respond really well to our requests. **What problems is Pipedrive solving and how is that benefiting you?** It gives us detailed reports that help us analyze our customer engagement and take actions that improve our customer relationships which enables us to close sales deals faster than before. **Official Response from Jorge R.:** > Hi Norbert, Thank you for your great feedback! We’re really glad to hear that Pipedrive has become a solid platform for your team and that you find the interface simple and effective for managing leads, contacts, and sales workflows. It’s also wonderful to know that the reporting features are helping you better understand customer engagement and take meaningful actions that strengthen relationships and speed up your sales cycle. Best regards, Pipedrive Team ### 3. Intuitive and Time-Saving CRM Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Phil S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Pipedrive?** I find Pipedrive intuitive to use, which really boosts my time efficiency, making it quick and pain-free. I like the simplicity in which opportunities can be moved from stage to stage. It also helps me prioritize my working day based on the urgency of opportunities and allows me to record the latest status, easing communication with leadership. **What do you dislike about Pipedrive?** It tends to get muddled up if a TBC entry is made. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to prioritize my workday based on opportunity urgency and record the latest status to ease communication with leadership. It's intuitive and time efficient, making the CRM quick and straightforward to use. **Official Response from Jorge R.:** > Hi Phil, Thanks for your feedback! We’re glad to hear you find Pipedrive intuitive and time-efficient, and that it’s helping you prioritize opportunities, manage updates, and improve communication with leadership. It’s great to know the workflow and stage management are supporting your day-to-day process. We also appreciate your feedback regarding TBC entries causing confusion. This is valuable input and has been shared with our team as we continue improving usability and organization. Best Regards, Pipedrive Team ### 4. Streamlined CRM Operations with Seamless Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Pipedrive?** I like how Pipedrive has been set up by our IT team because it allows us to smoothly move things along in different pipeline phases like qualified demo, solutions discussion, pricing negotiations, and invoice sent. It's really smooth and seamless, giving insight into how many days are spent in each stage, which helps us track deal stages. This oversight helps identify potential bottlenecks, allowing us to address them much faster. I also appreciate that the way we have Pipedrive set up gives us complete clarity and oversight over our data, allowing us to quickly identify any shortfalls and update them accordingly. This provides the information needed to streamline and make our business more efficient. **What do you dislike about Pipedrive?** Nothing yet, have not found anything that requires improvement or that I dislike at this stage **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to clean up messy data, providing clarity and oversight to quickly identify and update shortfalls, which helps streamline our business and increase efficiency. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear Pipedrive is helping you manage your pipeline smoothly and giving you clear visibility into each stage. It’s great that this setup is helping you identify bottlenecks and improve efficiency. We’re also happy to hear it’s bringing clarity to your data and supporting better decision-making across your team. Best regards, Pipedrive Team ### 5. Clean, Fast, Beginner-Friendly CRM with Simple Drag-and-Drop Pipelines **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay R. | Manager- Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Pipedrive?** The interface is clean, fast, and user-friendly for a beginner. The drag-and-drop pipelines make it simple to manage everything, and at a glance I can see every deal and its position. It’s also easy to check follow-ups, calls, and email. **What do you dislike about Pipedrive?** The reporting and analytics dashboard is pretty basic. Also, sometimes emails get delayed, which can be frustrating. **What problems is Pipedrive solving and how is that benefiting you?** The color coding makes it easier to understand which deal is progressing and which one hasn’t been contacted yet. It also auto-uploads some company and prospect information, and while uploading details it saves a lot of time. Overall, it improves team productivity and collaboration. **Official Response from Jorge R.:** > Hi Ajay, Thanks for your feedback! We’re glad to hear you’re enjoying the clean and user-friendly interface, and that the drag-and-drop pipelines and color coding are helping your team stay organized and productive. It’s great that features like follow-up tracking and automatic data population are saving you time and improving collaboration. We also appreciate your feedback on reporting, analytics, and email delays. These are valuable insights and have been shared with our team as we continue improving the platform experience. Best regards, Pipedrive Team ### 6. Effortless Deal Tracking with Intuitive Design **Rating:** 5.0/5.0 stars **Reviewed by:** Grant D. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Pipedrive?** I like the ease of use and the user interface of Pipedrive, with its user-friendly design that lets me drag and drop deals among pipelines. It's made my business development and marketing processes much more efficient, allowing me to move deals through the pipeline more effectively. The initial setup was very easy, and I even recommend it to my clients as a software consultant. **What do you dislike about Pipedrive?** I would probably like to improve the custom fields function. It just can feel a little clunky at times. Maybe the app as well. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for tracking deals and logging activities. It makes my business development and marketing processes more efficient, allowing me to move deals through the pipeline effectively. **Official Response from Jorge R.:** > Hi Grand, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use and that it’s helping streamline your business development and marketing processes. It’s great that the pipeline and drag-and-drop functionality are making deal management more efficient, and we really appreciate you recommending it to your clients. We also value your feedback on custom fields and the mobile app, this is helpful as we continue to improve the experience. Best regards, Pipedrive Team ### 7. Simple Setup and Easy to Tailor to Our Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Lucy H. | Sales Development manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Pipedrive?** It's really simple to setup and get started but also easy to ammend to what we need. **What do you dislike about Pipedrive?** So far nothing, It's simple and its our business model **What problems is Pipedrive solving and how is that benefiting you?** Keeping a track of our deals and trends **Official Response from Jorge R.:** > Hi Lucy, Thank you for your feedback! We're delighted to hear that you found Pipedrive easy to set up and customize to fit your business needs. It's great to know that the platform is helping you track your deals and identify trends, and we're especially happy to hear that it's a good fit for your business model. Best regards, Pipedrive Team ### 8. Intuitive CRM with Room for Analytical Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Pipedrive?** I like how intuitive and visual Pipedrive is. The drag and drop pipeline makes it easy to see where every deal stands at a glance, and quickly move opportunities through each stage without added complexity. I really appreciate the activity reminder and automation features, which help ensure follow-ups don't get missed and maintain consistency with outreach. Additionally, the onboarding process is intuitive, and the platform does a good job of guiding you through the necessary steps like setting up pipelines and stages. **What do you dislike about Pipedrive?** The reporting and analytics, while useful for basic insights, can feel somewhat limited when trying to build more advanced or highly customized reports. For deeper analysis, it sometimes requires exporting data or relying on integrators. Continuing to improve upon data and analysis in the platform would be helpful to have to speed up the process. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves the problem of managing a high volume of deals and follow-ups without anything slipping through the cracks. It gives me a clear, visual view of the entire sales pipeline, so I always know where each account stands, what the next step is, and which deals need immediate attention. This benefits me by keeping my day organized and proactive rather than reactive. Automated reminders, activity tracking, and deal stages help ensure consistent follow-ups with clients, shorter sales cycles, and better visibility for forecasting. Overall, it allows me to spend more time building relationships and closing deals instead of manually tracking tasks or updating spreadsheets. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad Pipedrive’s visual pipeline and automations help you stay organized and keep follow-ups on track. It’s great to hear onboarding was smooth and intuitive. We also appreciate your feedback on reporting and analytics and will share it with our team. Best regards, Pipedrive Team ### 9. Streamlined CRM with Powerful Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Chris B. **Reviewed Date:** January 29, 2026 **What do you like best about Pipedrive?** I use Pipedrive as our CRM mainly for tracking engagement with prospects and through the deal phase. I really appreciate how it keeps everyone on the same page and works very well for new business efforts. I especially like the integrations with LinkedIn and partners like Surfe, which make it easy to collect contact information directly into Pipedrive. The integration with Mailchimp also works very well and simplifies the process for us. I find the reminders particularly helpful in managing new business tasks and commitments, ensuring I stay on top of what needs attention. Additionally, the insights Pipedrive offers for tracking how we're doing against sales goals have been great, allowing us to improve by tracking our progress in adding contacts and leads. **What do you dislike about Pipedrive?** It can be complicated. It's got a lot of functionality. I think there's just so much. There's a lot to it. It's complex. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for tracking engagement with prospects and ensuring everyone stays on the same page. It helps manage our lead volume, integrates with tools like Mailchimp, and monitors sales goals, making it easier to track and improve our business efforts. **Official Response from Jorge R.:** > Hi Chis, Thank you for your review! We’re glad Pipedrive helps keep your team aligned, manage prospect engagement, and track sales goals. It’s great to hear the LinkedIn, Surfe, and Mailchimp integrations and reminders are making your work easier. We also appreciate your feedback about complexity and will share it with our team. Best regards, Pipedrive Team ### 10. Great API Integrations, Reliable Syncing, and Solid Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Shahzaib R. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Pipedrive?** great api integrations and syncing features, solid performance without any unnecessary downtime. AI/intelligence, we dont use much as we have external AI tools. pricing is moderate, could use more enterprise level discounts. support is satisfactory as well **What do you dislike about Pipedrive?** umm, AI/intelligence needs more training i guess **What problems is Pipedrive solving and how is that benefiting you?** efficient data usage and management, easier UI/UX allows even new team members to adapt quickly to manage and overview sales campaigns **Official Response from Jorge R.:** > hi Shahzaib, Thanks for your feedback! We’re glad to hear you’re finding value in Pipedrive’s API integrations, syncing capabilities, performance, and ease of use. It’s great that the platform is helping your team manage data efficiently and making onboarding easier for new team members. We also appreciate your feedback on AI capabilities and enterprise pricing. Your input is valuable as we continue improving the platform and expanding functionality. Best regards, Pipedrive Team ### 11. Clear, Visual Pipeline That Streamlines Deal Tracking and Boosts Team Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Pipedrive?** The clear, visual pipeline makes it easy to track deals, prioritize follow‑ups, and maintain visibility across every stage of the sales process. It streamlines sales management by keeping everything organized in one place, improves team productivity through transparency, and provides actionable insights that help close deals faster. **What do you dislike about Pipedrive?** Some advanced customization options feel limited, especially when tailoring workflows to unique business processes. The reporting and analytics features can be restrictive compared to more robust BI tools, making deeper insights harder to extract without external integrations. While it’s excellent for pipeline visibility, scaling up often requires add‑ons or third‑party tools, which can increase costs and complexity. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves the challenge of keeping sales activities organized and visible. Instead of relying on scattered spreadsheets or manual tracking, it centralizes all deals, contacts, and follow‑ups in one place. This helps ensure no opportunities are missed, deadlines are met, and the team stays aligned. The benefit is greater efficiency and productivity: I can prioritize the right deals, automate repetitive tasks, and gain clear insights into pipeline performance. This saves time, reduces errors, and ultimately supports higher conversion rates and better client relationships. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad Pipedrive’s visual pipeline helps keep deals organized, visible, and moving forward. It’s great to hear it’s improving productivity and efficiency for your team. We also appreciate your feedback on customization and reporting and will share it with our team. Best regards, Pipedrive Team ### 12. Great Visual Sales Pipelines That Give Clear Visibility of All Outreach Efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua C. | Senior Strategic Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Pipedrive?** I like the clear visual sales pipelines that make it easy to understand deal progress and priorities with just a quick glance and the full transparency into every stage of our campaigns. **What do you dislike about Pipedrive?** For now I lack any complaints about this tool I am able to use it without any problems and I’m satisfied with all the functionalities offers. **What problems is Pipedrive solving and how is that benefiting you?** It greatly helps track sales activities and centralizes all customer details allowing effective relationship management which in turn helps convert more leads and drive better sales results. **Official Response from Jorge R.:** > Hi Joshua, Thank you for sharing your feedback! We’re glad to hear you’re enjoying the clear visual pipelines and the transparency they provide across your deal stages and campaigns. It’s great to know that Pipedrive is helping you centralize customer information, track sales activities, and manage relationships more effectively. We’re especially pleased to hear it’s supporting you in converting more leads and improving sales results. Best regards, Pipedrive Team ### 13. Visually Simple, Robust CRM with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Taless d. | Head of B2B, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Pipedrive?** It is visually very easy to use. I have experience with other CRMs (like Hubspot, Zoho...) and Pipedrive is robust enough, while being simple to use. When I took over the biz dev team at a new job, one of my first steps was to implement Pipedrive. Their tech support and KAM is excellent. Super available and helpful. It is easy to integrate with core tools. **What do you dislike about Pipedrive?** Some features still have a slight beta feel to them. Like every other CRM, their pitch feels a bit too much like a tool that solves all the world's problems. You learn its limitations as you begin use it. Still the best CRM in the market. **What problems is Pipedrive solving and how is that benefiting you?** I run a biz dev and customer success team that was using spreadsheets to keep track of things. We are interested in scheduled activities, reminders, and reporting features. **Official Response from Jorge R.:** > Hi Taless, Thank you for your feedback! We’re glad Pipedrive’s visual interface, ease of use, and robust features have helped your biz dev team. It’s great to hear our support and integrations are working well for you. We appreciate your note about some features feeling a bit beta, and we’re happy Pipedrive is helping with activities, reminders, and reporting! Best regards, Pipedrive Team ### 14. The best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Pipedrive?** its simplicity, its powerful interface, and that we can centralize all the information of our clients. It is definitely the core of our business; we manage all client relations, the entire sales funnel for our projects, and email marketing. **What do you dislike about Pipedrive?** I like everything, I think the mobile app on iOS could be improved, including the management of prospects and the mobile app. **What problems is Pipedrive solving and how is that benefiting you?** Basically, the management of our clients' information, in addition to the tracking of prospecting, that is very important. **Official Response from Luiza Carvalho:** > Thank you for your feedback! ### 15. Simple, Powerful CRM with Smooth Integrations and Fair Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Pipedrive?** I like the overall flow and concept behind the CRM. It’s simple to use and easy to understand, but still powerful in its approach to sales. I also like the integrations (ZoomInfo, RingCentral, etc.), and it generally performs well without many glitches or downtime. The pricing feels solid and fair for what it offers. **What do you dislike about Pipedrive?** There's not much to dislike about the program. **What problems is Pipedrive solving and how is that benefiting you?** It's helping my department to formalize the outbound sales strategy and keep all stakeholders in the loop on current progress with major sales processes and projects. **Official Response from Jorge R.:** > Hi, Thank you for your review! We're glad to hear that you find Pipedrive simple, easy to understand, and effective for managing sales processes. It's great to know that the integrations, performance, and overall value are helping support your team's work. We're especially pleased that Pipedrive is helping your department formalize its outbound sales strategy and keep stakeholders aligned on progress and key initiatives. Best regards, Pipedrive Team ### 16. Ease of Use and Customization, But Automation Can Improve **Rating:** 4.5/5.0 stars **Reviewed by:** João Victor G. | Outside Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Pipedrive?** I find its ease of use very cool, I think Pipedrive is a very intuitive program and easy to use, with plenty of customization possibilities. **What do you dislike about Pipedrive?** Automations are sometimes a bit complex to set up, but nothing too serious, so this could be an area for improvement. And I believe the price is a bit high. It has an integration with Google Drive, but I ended up already using it. This could even be a bit of an improvement, as it's not such a great integrator for documents, and so I don't use any other integration anymore. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage the control of leads and clients, tracking their stages until they become clients. ### 17. Easy to implement. Easy to use. Fantastic Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Cub L. | Clinical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Pipedrive?** Everything. The setup was easy. Implementation is easy. Integration has been a breeze. Their customer support has been fantastic and so easy to reach out. They are very friendly and responsive. **What do you dislike about Pipedrive?** Some of the beta features, such as their Facebook Messenger intergration need to be enhanced (ability to trigger automations and ChatBots). **What problems is Pipedrive solving and how is that benefiting you?** Helping us automate and manage getting leads from multiple channels (PsychologyToday, TherapyDen, Meta, Google). **Official Response from Luiza Carvalho:** > Cub, thank you so much for taking the time to share your experience and insights! ### 18. Centralizes Customer and Excellent in Customer Behavior Visualization and Call Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary N. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2026 **What do you like best about Pipedrive?** I like the straightforward interface that makes it easy to track customer conversations and the ease of customizing the sales pipeline helps monitor deal progress seamlessly. **What do you dislike about Pipedrive?** There have been nothing about it that does not fit to our needs and the support team has always been helpful and responsive. **What problems is Pipedrive solving and how is that benefiting you?** It makes it easy to maintain customer conversations and their contact details in one place which greatly boosts efficiency on deal closing tasks and ensures leads are converted to paying customers. **Official Response from Jorge R.:** > Hi Zachary, Thank you for your great feedback! We’re really glad to hear that you find Pipedrive’s interface straightforward and that customizing your sales pipeline helps you track deal progress with ease. It’s also wonderful to know that keeping customer conversations and contact details in one place is helping improve your efficiency and supporting faster deal closures and lead conversion. We appreciate your kind words about our support team as well, and we’re happy to hear everything has been working well for your needs. Best regards, Pipedrive Team ### 19. Pipedrive Keeps Evolving to Help Us Work Better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Pipedrive?** Pipe drive is constantly changing to provide more benefits for its users to be better at their jobs at every level. **What do you dislike about Pipedrive?** Some automations or imports can cause havoc on your work plan. Note these are initiated by you setting them up, but mistakes can be costly. **What problems is Pipedrive solving and how is that benefiting you?** Keeping in contact with relevant leads, Managing customer purchasing processes in an organized manner **Official Response from Jorge R.:** > Hi, Thank you for sharing your feedback! We're glad to hear that you appreciate Pipedrive's continuous improvements and how the platform helps you stay connected with leads and manage customer purchasing processes in an organised way. We also appreciate your feedback about automations and imports. While these tools can be powerful for streamlining workflows, we understand that incorrect setups can have a significant impact. We recommend using our resources and best practices when configuring automations and imports to help ensure everything runs smoothly. Best regards, Pipedrive Team ### 20. All-in-One CRM Solutions on a Single Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ali T. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Pipedrive?** The best thing about Pipedrive is that it offers all the solutions needed for a CRM in a single platform. **What do you dislike about Pipedrive?** I mean, the focus on SMB feels less relevant now. **What problems is Pipedrive solving and how is that benefiting you?** 1-Comprehensive Contact History 2-Strong Integrations & Mobility 3-The performance of the app is also very friendly user which makes it really easy to teach to new joiners. **Official Response from Jorge R.:** > Hi Ali, Thanks for your feedback! We’re glad to hear you’re finding value in having your CRM needs centralized in one platform, along with the strong integrations, mobility, and user-friendly experience. It’s great to know the platform is helping with onboarding and making it easier for new team members to get started quickly. We also appreciate your feedback regarding the SMB focus. Insights like yours are valuable as we continue evolving the platform to support businesses of different sizes and needs. Best regards, Pipedrive Team ### 21. Easy to use with a helpful customer care team **Rating:** 4.0/5.0 stars **Reviewed by:** Cherie G. | Business Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Pipedrive?** How helpful everyone is. Easy to use, the integrations that are being added are brilliant. **What do you dislike about Pipedrive?** This isn’t really a Pipedrive problem, but it’s very difficult to get users out of bad habits and keep Pipedrive clean, forced fields would be a massive bonus. **What problems is Pipedrive solving and how is that benefiting you?** As time goes on and I’m learning more and more, Pipedrive will, and is already, taking away some of the manual tasks by using automations. I am also investigating document creation so there is no need to remind the team (and myself) to upload everything. **Official Response from Jorge R.:** > Hi Cherie, Thank you for your review! We're glad to hear that you find Pipedrive easy to use and that our team and growing range of integrations have been helpful. It's also great to know that automations are already helping reduce manual work for you. We appreciate your feedback about encouraging good data habits and the value of features like required fields, and we'll be sure to share it with our team. Here is an article regarding required fields that can help: https://support.pipedrive.com/en/article/required-fields If you require assistance, kindly contact support. Best regards, Pipedrive team ### 22. Efficient Sales Management with Email Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Evan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Pipedrive?** I like that Pipedrive allows emails to be tied to persons, which shows history and can email many people at the same time with a sales-driven email. Additionally, the initial setup was a pretty easy import. **What do you dislike about Pipedrive?** I find the email view too tight and broken up, which makes it difficult to quickly scan emails. Also, I can only add my email address without extra cost, which is restrictive because I'd have to pay extra to manage other team addresses. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps with alignment and keeping historical records. I like that I can tie emails to people, showing communication history and allowing me to send sales-driven emails to multiple contacts simultaneously. **Official Response from Jorge R.:** > Hi Evan, Thanks for your feedback! We’re glad to hear Pipedrive is helping you keep communication organized and aligned, and that tying emails to contacts is adding value. It’s great that the setup and data import were smooth as well. We also appreciate your feedback on the email view and mailbox limitations, this is valuable input as we continue to improve usability and flexibility. Best regards, Pipedrive Team ### 23. Lead Status Monitoring is Excellent and The Tool Provides Complete Customer Interaction History **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda C. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Pipedrive?** The platform helps me manage leads and follow up with customers easily and provides great insights into customer interactions which helps create personalized messaging to engage customers effectively. **What do you dislike about Pipedrive?** I have no complaints about this platform because it does a solid job of managing our sales pipeline and customer communication. **What problems is Pipedrive solving and how is that benefiting you?** It simplifies and automates all aspects of customer relations making follow up so much easier which improves lead qualification and shortens the time between initial interest and sales engagement. **Official Response from Jorge R.:** > Hi Amanda, Thank you for your great feedback! We’re really glad to hear that Pipedrive is helping you manage leads and follow up with customers more easily. It’s great to know that the insights into customer interactions are helping you create more personalized messaging and engage prospects more effectively. We’re also happy to hear that automation is simplifying your customer relations and improving both lead qualification and sales speed. Best regards, Pipedrive Team ### 24. Intuitive platform with a clear pipeline to prioritize sales **Rating:** 5.0/5.0 stars **Reviewed by:** Reach T. | Marketing Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Pipedrive?** It is a very intuitive and easy-to-adopt platform. Its pipeline view allows you to clearly visualize at what stage each opportunity is, which facilitates tracking and prioritizing sales. **What do you dislike about Pipedrive?** I really like the platform, but I think some more advanced features require add-ons or higher plans. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps solve the main problems of organization and tracking in the sales process. ### 25. Efficient CRM with Seamless Setup and Smart Features **Rating:** 5.0/5.0 stars **Reviewed by:** Pete D. **Reviewed Date:** January 16, 2026 **What do you like best about Pipedrive?** I use Pipedrive every day as my main CRM to organize my tasks, outreach activity, and everything I do daily. It helps me stay incredibly organized and efficient by ranking my top important tasks. I love how it keeps a timeline of emails, notes, and lets me attach files to contacts and deals. I'm particularly fond of the smart CC feature because I can run different emails and businesses within Pipedrive. By putting emails in BCC, I ensure everything stays organized and attached to my contacts and deals. Specifically, it helps me keep all communications well organized by contact, allowing me to stay on top of everything at all times. The setup was easy, and once it was done, it works flawlessly. **What do you dislike about Pipedrive?** I guess if there's anything I could mention, it's better integration into, like, iMessage. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to stay organized and efficient, prioritizing tasks and tracking emails and notes. It helps me attach files to contacts and deals, keeping everything well-organized. **Official Response from Jorge R.:** > Hi Pete, Thank you for your review! We’re glad Pipedrive helps you stay organized and efficient with tasks, emails, and contacts, and that setup was quick and smooth. We also appreciate your feedback on iMessage integration and will pass it along to our team. Thanks for sharing! Best regards, Pipedrive Team ### 26. Time Saving and Astonishing Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Evan d. | Commercial B2B2C, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Pipedrive?** I love how Pipedrive allows me to effectively sort my leads based on their importance and status, which saves me a lot of time. I also appreciate being able to track the progress of our deals without getting lost in all our files, which makes it easier to prioritize leads and sort out those who are not or no longer interested. The simplicity of Pipedrive is another aspect I appreciated, especially compared to our previous tool, Airtable. Additionally, the initial setup was very good and very intuitive thanks to video tutorials. **What do you dislike about Pipedrive?** Automations are difficult to implement **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to efficiently sort my leads, which saves me a lot of time. It helps me prioritize my leads, track the progress of deals, and not get lost in my files. **Official Response from Jorge R.:** > Hi Evan, Thank you for your review! We’re glad Pipedrive helps you easily sort and prioritize leads, track deals, and save time. It’s great to hear the setup and tutorials made getting started simple. We also appreciate your feedback about automations and will share it with our team. Best regards, Pipedrive Team ### 27. Clear, Connected CRM That Streamlines Our Team’s Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Pipedrive?** How easy it is to streamline the different parts (contacts, activities, deals) and have all the information connected so that it can be quickly accessed. We are a team and it's very convenient and easy to follow everyone's processes and the different stages everyone's at, to the extent that it's necessary, because of how clear everything is. **What do you dislike about Pipedrive?** With so many features, getting started can be overwhelming and there may be additional parts that we haven't even tapped into. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is helping us keep individual and group activities streamlined, as well as keep tabs on a wide range of clients, while also easily referring to administrative matters. It simplifies what would otherwise require two or three different platforms to find. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad Pipedrive helps your team stay organized and keeps everything, contacts, activities, and deals, connected and easy to follow. Great to hear it’s helping you manage clients and tasks in one place instead of using multiple tools, that’s exactly what we aim for. We understand it can feel overwhelming at first with so many features, and we’re working to make getting started simpler. Best regards, Pipedrive Team ### 28. Robust Tool with Great Pipeline Tracking and Lead Scoring Module That Streamline The Sales Funnel **Rating:** 5.0/5.0 stars **Reviewed by:** Lilian G. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Pipedrive?** It’s the most robust CRM platform out there with very reliable features like opportunity management, lead tracking and pipeline visualization which helps to schedule follow-ups and track deals effectively. **What do you dislike about Pipedrive?** There isn’t much to dislike about this platform it is working great and the support is very helpful and always available to answer questions. **What problems is Pipedrive solving and how is that benefiting you?** The platform helps store contact information and track the progress of deals which has enabled us to scale our sales and customer success processes. **Official Response from Jorge R.:** > Hi Lilian, Thank you for your great feedback! We’re really glad to hear that you find Pipedrive robust and reliable, and that features like opportunity management, lead tracking, and pipeline visualization are helping you stay on top of follow-ups and deals. It’s also wonderful to hear that our support team has been helpful and responsive when needed. Best regards, Pipedrive Team ### 29. Easy for Sales Teams—Boosts Consistent Data Entry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Pipedrive?** It’s very easy for my sales team to use, and it’s made them much more likely to enter their data consistently. **What do you dislike about Pipedrive?** Connecting with Outlook as easy as with Salesforce. We don’t want to manage our emails inside Pipedrive; we’d rather log only the emails and calendar events that relate to the deals we actually care about. **What problems is Pipedrive solving and how is that benefiting you?** We couldn’t easily tell which deals were stagnant or unrealistic. Now it’s much easier to filter for the deals we’re most interested in moving forward and to follow up on them. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear Pipedrive has been easy for your sales team to adopt and that it’s helping improve consistency in data entry and deal management. It’s great to know the platform is making it easier to identify stagnant deals and focus on the opportunities that matter most. We also appreciate your feedback regarding the Outlook integration and email management preferences. Insights like these are valuable as we continue improving integrations and workflow flexibility for different team needs. Best regards, Pipedrive Team ### 30. Clear Deal Pipeline Visibility and Easy Opportunity Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Pipedrive?** Very clear picture of where every deal is in the pipeline. Easy to move deals along pipeline and track conversations/updates **What do you dislike about Pipedrive?** When adding pictures to an opportunity from my phone, I would like an option to add a note to each individual picture more easily **What problems is Pipedrive solving and how is that benefiting you?** Helping us keep clear records of each opportunity while providing automation and integrations with other software **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that Pipedrive is helping you maintain a clear view of your pipeline, track conversations, and keep accurate records of your opportunities. It's great to know that our automation and integrations are supporting your workflow and helping your team work more efficiently. We also appreciate your suggestion about adding notes to individual pictures from mobile. Feedback like yours helps us identify ways to improve the user experience. Thank you for choosing Pipedrive! Best regards, Pipedrive Team ### 31. Easy to Use, Seamless Integration, and Intuitive Features **Rating:** 4.5/5.0 stars **Reviewed by:** Marcos B. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Pipedrive?** Ease of Use, Ease of integration, User Friendly, Intuitive and forward thinking features. **What do you dislike about Pipedrive?** Nothing shouts out that I dislike particularly, but I notice when scheduling future activities it makes my calendar look cluttered. I can probably adjust the settings to get around this, but would prefer if my calendar wasn't populated and instead my activities could be only listed on the calendar within the app - or an easy button feature when arranging activities to avoid the entry going to my google calendar **What problems is Pipedrive solving and how is that benefiting you?** Providing a one stop shop CRM, handling all of my daily tasks in one app **Official Response from Jorge R.:** > Hi Marcos, Thank you for your review! We’re glad to hear that you find Pipedrive easy to use, intuitive, and well integrated, and that it works as a one-stop CRM for managing your daily tasks. We also appreciate your feedback about calendar clutter when scheduling activities. That’s a helpful suggestion, and we’ll be sure to share it with our team as we continue improving calendar and activity settings. Best regards, Pipedrive Team ### 32. Simple Task Management, Needs Full Data Access **Rating:** 3.5/5.0 stars **Reviewed by:** Linh L. | Senior Paraplanner, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Pipedrive?** I like how simple Pipedrive is to use. It's great that I can track tasks and create workflows to fit my needs. I also appreciate being able to move tabs along when a task is finished and assign tasks to other users. **What do you dislike about Pipedrive?** Some features require Pro to download the data we have entered. If we want information on how long it takes to complete a task on average for all cases, you need the Pro model to be able to gather this data. It is not helpful when you can add data but not extract. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for creating tasks and solving workflow issues. It's simple to use and lets me track tasks and create workflows that suit my needs. I can easily move tabs once a task is done and assign tasks to others. **Official Response from Jorge R.:** > Hi Linh, Thank you for your review! We’re glad Pipedrive is easy to use and helps you track tasks, build workflows, and collaborate with your team. We also appreciate your feedback about data access and reporting being limited to higher plans and will share it with our team. Best regards, Pipedrive Team ### 33. Fantastic Automations That Take Follow-Ups Off My Plate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Pipedrive?** Automations are fantastic. I don't have to worry about follow up activities for orders. **What do you dislike about Pipedrive?** I would like a slightly better email interface. I use folders and would use Pipetrive exclusively except for that. **What problems is Pipedrive solving and how is that benefiting you?** Takes the guesswork out of opportunity management and allows my team to know all aspects of communication and value of each deal. **Official Response from Jorge R.:** > Hi, Thank you for your great feedback! We're delighted to hear that Pipedrive's automations are helping you streamline your follow-up activities and making opportunity management easier for your team. It's also great to know that having visibility into deal communications and value is supporting your sales process. We appreciate your suggestion about improving the email interface, and we'll be sure to share it with our product team as we continue enhancing the platform. Thank you for choosing Pipedrive! Best regards, Pipedrive Team ### 34. Empowers Team Collaboration and Client Management Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Maisie S. | Marketing & Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Pipedrive?** This tool is extremely helpful for enabling the entire team to see who is handling clients. It also ensures that everyone has access to the necessary information if they need to answer the phone for a query. We are also looking forward to making use of the webforms and chat box once our new website goes live. **What do you dislike about Pipedrive?** The only drawback I’ve noticed so far is that there are limited ways to have online submission forms, such as Facebook leads, automatically filter in without incurring additional costs. **What problems is Pipedrive solving and how is that benefiting you?** This system enables anyone in the business to provide the necessary information when someone calls, without needing to track down the specific person handling the matter and call the customer back. Additionally, it helps us to follow up with leads that we might have otherwise lost. **Official Response from Jorge R.:** > Hi Maisie, Thank you for your feedback! We’re glad Pipedrive is helping your team stay organized and follow up on leads efficiently. It’s exciting that you’ll be using webforms and the chat box with your new website. We appreciate your note about online forms and additional costs. If you need help setting up forms or integrations, our team is always here! Best regards, Pipedrive Team ### 35. Intuitive CRM with Effortless Sales Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Business Development Manager **Reviewed Date:** February 13, 2026 **What do you like best about Pipedrive?** I find Pipedrive user-friendly, which makes it much easier for me compared to my experience with Zoho One. I like how Pipedrive keeps track of quotes and orders and allows me to follow leads promptly. The pipelines and flow in Pipedrive make it easy to keep track and help with visibility. The initial setup of Pipedrive was really easy. **What do you dislike about Pipedrive?** I'd like more control over settings, like removing things I don't want and adding things I do. For example, making emails an activity every time without having to tick the box is one of a few little niggles. Also, I'd like the ability to remove fields I don't need. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps track of quotes and orders, allows me to follow leads promptly, and makes it easy to keep track with enhanced visibility. **Official Response from Jorge R.:** > Hi Matt, Thank you for your review! We’re glad to hear that you find Pipedrive user-friendly and easier to work with compared to your previous experience. It’s great to know the pipelines and visibility help you track quotes, orders, and follow up with leads efficiently, and that the setup process was smooth. We also appreciate your feedback about wanting more control over settings and fields. Customization is important, and we’ll be sure to share your suggestions with our team. Best regards, Pipedrive Team ### 36. Intuitive Visual Pipeline with Powerful Automation and Customizable Dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** What stands out immediately is how intuitive and visual the platform is. The pipeline layout makes it incredibly easy to track deals at every stage, move opportunities forward with simple drag-and-drop actions, and quickly identify bottlenecks. For sales-focused teams, this clarity is a huge advantage. The automation features are another strong point. Setting up automated follow-ups, activity reminders, and workflow triggers helps reduce manual work and keeps the team consistent. The reporting dashboards are clean and customizable, giving clear insight into performance without feeling overwhelming. **What do you dislike about Pipedrive?** On the downside, some advanced features—like more in-depth reporting or certain customizations—require higher-tier plans. For companies looking for a heavily marketing-driven or all-in-one enterprise solution, it may require additional integrations. **What problems is Pipedrive solving and how is that benefiting you?** it works well within the business, you can track opportunity's a lot easier **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad you find the pipeline visual, intuitive, and easy to use. It’s great that drag-and-drop, automations, and dashboards are helping your team stay organized and track performance clearly. We appreciate your feedback about advanced features and plan tiers, as well as the need for extra integrations in some cases. Best regards, Pipedrive Team ### 37. Effective CRM with Room for Email Tool Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Vikram B. | Digital Marketing Executive, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Pipedrive?** I like the pipeline layout, built-in activity reminders, customizable deal stages, and smooth handling of campaign leads in Pipedrive. The email tool and CRM workflows are particularly valuable to me. The CRM setup was simple and straightforward. **What do you dislike about Pipedrive?** The email tool in Pipedrive isn't very advanced. It's not allowed to have complex sequencing, which limits flexibility. Additionally, the template options and analytics are not satisfying. Setting up the email tool was somewhat difficult too. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for CRM and email outreach, solving issues with lead follow-ups, automated reminders, contact history, and improving accuracy. **Official Response from Jorge R.:** > Hi Vikram, Thanks for your feedback! We’re glad to hear you’re finding value in the pipeline layout, activity reminders, customizable stages, and CRM workflows. It’s great that Pipedrive is helping improve lead follow-ups, organization, and outreach accuracy. We also appreciate your feedback on the email tool, sequencing flexibility, templates, analytics, and setup experience. These are valuable insights and have been shared with our team as we continue improving email functionality and reporting capabilities. Best regards, Pipedrive Team ### 38. Easy Contact Imports, but Still Early Days **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica R. | Sales & Product Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Pipedrive?** Ease of importing contacts. Great customer service. **What do you dislike about Pipedrive?** Nothing has been an issue. We are liking the software thus far. **What problems is Pipedrive solving and how is that benefiting you?** Keeping our contacts in one place and making it simple to know where we are at in the process of working with leads. **Official Response from Jorge R.:** > Hi Jessica, Thanks for your feedback! We’re glad to hear you’re finding Pipedrive easy to use, especially for importing contacts, and that our customer service has been helpful. It’s great that the platform is helping you keep all your contacts in one place and clearly track your progress with leads. Best regards, Pipedrive Team ### 39. Effortless Customer Follow-Ups Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Pipedrive?** I use it to automate follow-ups with my customers, and it really makes my life easier. **What do you dislike about Pipedrive?** The structure isn't as intuitive as some others I have used. The "home" page is not laid out as simply as I would like. **What problems is Pipedrive solving and how is that benefiting you?** We are in the process of integrating with other software we use and that should really simplify the process of quoting and placing orders. Follow up automation and tracking is also helpful. **Official Response from Jorge R.:** > Hi, Thank you for sharing your feedback! We’re glad to hear that Pipedrive is making your follow-ups easier through automation and helping you stay on top of customer communication. We also appreciate your honest comments about the structure and home page layout. We understand that intuitiveness is important, and feedback like yours is valuable as we continue improving the user experience. Best regards, Pipedrive Team ### 40. All-in-One Toolset to Run an Effective Sales Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Pipedrive?** It has all of the tools a company needs to run an effective sales team. **What do you dislike about Pipedrive?** Some of the features are 'paid for ', like enforced 2FA, which should be free for all in the interest of data security. **What problems is Pipedrive solving and how is that benefiting you?** It gives us real insight into our sales activities, allowing us to understand how our team is performing. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're pleased to hear that Pipedrive is providing your team with the tools needed to run an effective sales operation and that the platform is helping you gain valuable insights into your sales activities and team performance. We also appreciate your feedback regarding security features such as 2FA. We understand how important data security is, and comments like yours are valuable as we continue to evaluate and improve our offerings. Best regards, Pipedrive Team ### 41. User-Friendly and Easy to Customize for Your Process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Pipedrive?** Very user-friendly, and it’s easy to customize to fit your own process. **What do you dislike about Pipedrive?** Reporting could be easier to set up. I also wish the mass email feature were kept separate from leads, because it would make things clearer and easier to manage. **What problems is Pipedrive solving and how is that benefiting you?** Being able to stay on top of deals making sure nothing gets missed **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that you find Pipedrive user-friendly and easy to customize to fit your sales process. It's great to know that the platform is helping you stay on top of your deals and ensuring that nothing falls through the cracks. We also appreciate your feedback regarding reporting setup and the organization of mass email features. Insights like yours are valuable as we continue working to improve the experience and make workflows even easier to manage. Best regards, Pipedrive Team ### 42. Easy to Use and Extremely Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy C. | Vice President of Preconstruction, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Pipedrive?** Easy to use platform while extremely effective **What do you dislike about Pipedrive?** I have no dislikes at the time of this reveiw **What problems is Pipedrive solving and how is that benefiting you?** All of our estimating / sales metrics are captured on a single platform rather than multiple spreadsheets **Official Response from Jorge R.:** > Hi Jeremy, Thank you for sharing your feedback! We’re really glad to hear that you find Pipedrive both easy to use and highly effective. It’s great to know the platform is helping you consolidate your estimating and sales metrics into a single system, replacing multiple spreadsheets. Streamlining that kind of workflow is exactly what we aim for, making it easier to stay organized and focused on growing your business. Best regards, Pipedrive Team ### 43. Easy-to-Use CRM with Flexible Reporting and Custom Fields **Rating:** 4.0/5.0 stars **Reviewed by:** Nanor M. | Qualified Passport Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Pipedrive?** Easy to use CRM. The reports, possibility to modify fields. **What do you dislike about Pipedrive?** Difficult to get help (speaking to someone) unless you have a certain membership level **What problems is Pipedrive solving and how is that benefiting you?** Sales cycle, ROI, Pipeline, Deal stages, client follow ups, Bulk notifications **Official Response from Jorge R.:** > Hi Nanor, Thank you for your review! We’re glad to hear that you find Pipedrive easy to use and that features like reporting and customizable fields are supporting your workflow. It’s great to know the platform is helping you manage your sales cycle, pipeline, deal stages, follow-ups, and notifications effectively. We also appreciate your feedback regarding access to support. Insights like this are important as we continue to improve the overall customer experience. Best regards, Pipedrive Team ### 44. Clear UI and Simple Integration with Pipedrive **Rating:** 4.5/5.0 stars **Reviewed by:** Frank W. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Pipedrive?** I like Pipedrive for its clear user interface, making it easier for me to navigate through the platform. I also appreciate the ability to create bespoke elements of their custom fields, which adds a layer of customization that's very useful. Additionally, the initial setup was really simple, particularly when it came to getting everything pulled across data-wise, thanks to the simple CSV upload option. **What do you dislike about Pipedrive?** The additional seat charge is quite high **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to track my data and pipeline simply and automatically, integrating it with other systems for data import. **Official Response from Jorge R.:** > Hi Frank, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to navigate and that features like custom fields and CSV import made setup simple for you. It’s great that the platform is helping you track your pipeline and integrate data from other systems. We also appreciate your feedback on seat pricing, this is valuable input as we continue to evaluate our offering. Best regards, Pipedrive Team ### 45. Highly Customizable and Very User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle F. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2026 **What do you like best about Pipedrive?** It is very user friendly and highly customizable to fit my business **What do you dislike about Pipedrive?** Nothing yet. Everything seems to run smoothly and provides a good snapshot of where my business is at any given point **What problems is Pipedrive solving and how is that benefiting you?** The biggest problem Pipedrive solves for me is showing me which customers are in each stage and what I need to do to keep everything moving smoothly through the pipeline. **Official Response from Jorge R.:** > Hi Kyle, Thanks for your feedback! We’re glad to hear you find Pipedrive user-friendly and customizable to your business needs. It’s great that it’s giving you a clear snapshot of your pipeline and helping you keep everything moving smoothly. Best regards, Pipedrive Team ### 46. Easy to Use, Great Slack Integration, and Helpful Performance Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Pipedrive?** Nice and easy to use, integrates with slack and I can track my performance **What do you dislike about Pipedrive?** Can't say I have any major dislikes, Would be nice for dashboard to look a littler nicer and cleaner **What problems is Pipedrive solving and how is that benefiting you?** As a software companies it gives us the ability to record, track and manage our pipelines from inception through to close **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that you're finding Pipedrive easy to use and that the Slack integration and performance tracking features are helping your team. It's great to know that Pipedrive is supporting your sales process from the first interaction through to closing deals, giving your team clear visibility across the pipeline. We also appreciate your suggestion about the dashboard design. Feedback like yours helps us continue improving the user experience. Best regards, Pipedrive Team ### 47. Pipedrive Keeps Me Organized with Outlook Integration and Email Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Pipedrive?** I like that Pipedrive is integrated with Outlook and I am able to track my emails to clients as well as check things off my to-do list. It helps keep me organized. **What do you dislike about Pipedrive?** The amount of information i have to enter when i log an activity. i have a quota for the amount of activities i need to log and sometimes i just want to focus on getting them in fast. **What problems is Pipedrive solving and how is that benefiting you?** my manager and boss knowing all of my tasks for the week. this platform has kept them up to date on what ive been doing and what ive sold each day/week. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We’re glad to hear Pipedrive helps you stay organized, track emails through Outlook, and keep your tasks visible for your team. We also appreciate your note on activity logging, we understand the need for speed and simplicity, and this is helpful feedback as we work to improve the experience. Best regards, Pipedrive Team ### 48. Intuitive Layout and Seamless Email Sync Boost Sales Management **Rating:** 5.0/5.0 stars **Reviewed by:** Cody S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Pipedrive?** I love the layout and connection of emails to sync with Pipedrive. It helps me a lot in keeping a paper trail of everything going on and understanding what stage the deal is in. The initial setup was extremely easy for me. **What do you dislike about Pipedrive?** I don't have many issues, but maybe a way to add items that are sold for a client would be helpful. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me keep clients in mind for follow-ups, track sales, and maintain a paper trail of deals. I love the layout and email synchronization, which keeps me organized. **Official Response from Jorge R.:** > Hi Cody, Thanks for your feedback! We’re glad to hear you’re enjoying the layout and email sync, and that it’s helping you stay organized and keep a clear record of your deals. It’s great that the setup was smooth as well. We also appreciate your suggestion about adding sold items to clients, this is valuable feedback as we continue to improve. Best regards, Pipedrive Team ### 49. Organized and Fast CRM with Seamless Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Andres O. **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I use Pipedrive to organize my sales opportunities and deals. I find it awesome for organization, and it's so much better and faster than other CRMs I've tried in the past. The speed of the interface and how easy it is to do what I need makes it incredibly valuable to me. Even with a heavy daily workload managing several opportunities and projects, Pipedrive's fast and friendly interface makes my job a lot easier. Also, the initial setup was super easy, and I was able to catch up with everything in no time. **What do you dislike about Pipedrive?** Nothing, Pipedrive is great! **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to organize my sales opportunities efficiently. It's fast, organized, and user-friendly, which makes managing my workload much easier, especially when it's heavy. **Official Response from Jorge R.:** > Hi Andres, Thank you for the great review! We’re so glad to hear that Pipedrive helps you stay organized and manage your sales opportunities efficiently. It’s great to know the speed, ease of use, and simple setup make your daily workload easier, especially when things get busy. Best regards, Pipedrive Team ### 50. Greater Dynamism in Customer Relationships **Rating:** 4.0/5.0 stars **Reviewed by:** Ana Carolina C. **Reviewed Date:** January 16, 2026 **What do you like best about Pipedrive?** I use Pipedrive to manage all activities with my clients, from prospecting to post-sales. What I like most about Pipedrive is that it never lets me complete a client activity without immediately scheduling another one, ensuring that my client is never without close follow-up. Additionally, we switched from Ummense to Pipedrive because it is a more dynamic system for customer relationship and activity control. The ease of setting up Pipedrive was absolutely smooth. **What do you dislike about Pipedrive?** I believe that the integrations should be expanded to other apps. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage all activities with my clients, ensuring I never finish a task without scheduling another, which ensures close follow-up. We switched to Pipedrive because it is more dynamic in customer relationship and activity control. **Official Response from Jorge R.:** > Hi Ana, Thank you for your detailed review! We’re glad to hear that Pipedrive helps you stay on top of client activities and ensures consistent follow-up from prospecting through post-sales. It’s great to know the setup was smooth and that the platform feels more dynamic for managing customer relationships. We also appreciate your feedback on integrations and will share it with our team as we continue to expand our ecosystem. Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A01%3A34+-0500&secure%5Bsession_id%5D=fb5f8261-9157-4083-9cd0-899c48af5dcf&secure%5Btoken%5D=e33af4dc0449df4cfe2218ae365696f284d6fd730c63fa762be964a00e5467e6&format=llm_user) ## Pipedrive Integrations - 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[Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Pipedrive Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Generative AI** - Generative AI **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - Generative AI - Proposal Generation **Generative AI** - Generative AI **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Additional Functionality** - Personalization - Autoresponders - Customer Segmentation - Newsletter Management - AI Copilot - WYSIWYG Editor - Engagement Tracking - Preview Functionality - Email Tracking - Email Campaign Management - Landing Pages/Web Forms - Customizable Branding - Lead Capture - Mobile Optimization - Customer Journey Mapping - ROI Tracking - Activity Dashboard - Customizable Fields - Reporting/Analytics - Click Tracking - List Management - GDPR Compliance - Subscriber Management - Email Sequences - Campaign Scheduling - Event Triggered Actions - Multi-Language - Template Management - Customizable CTAs - Real-Time Analytics - Dynamic Content - CAN-SPAM Compliance - Multi-Channel Marketing - HTML Editor - Contact Management - Drip Campaigns - Campaign Analytics - Product Recommendations - Image Library - Workflow Automation ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,420 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 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