---
title: Pipedrive Reviews
meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features
meta_description: Pipedrive reviews, pros and cons, and highest rated features. All
  from real, verified users.
aggregate_rating:
  rating_value: 4.3
  review_count: 3103
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---


# Pipedrive Reviews
**Vendor:** Pipedrive  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 3,103
## About Pipedrive
Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales.



## Pipedrive Pros & Cons
**What users like:**

- Users value the **ease of use** in Pipedrive, enjoying an intuitive interface and straightforward navigation. (574 reviews)
- Users appreciate the **intuitive interface** of Pipedrive, allowing easy customization and seamless interaction without a tech background. (274 reviews)
- Users appreciate the **ease of use** of Pipedrive, making daily operations and setup straightforward and user-friendly. (243 reviews)
- Users commend Pipedrive for its **helpful features** that enhance client management and organization, making tasks easier. (231 reviews)
- Users value the **seamless integrations** of Pipedrive, enhancing campaign attribution and boosting overall organizational efficiency. (210 reviews)
- Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews)
- Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews)
- Easy Setup (198 reviews)
- User Interface (187 reviews)
- Customer Support (179 reviews)

**What users dislike:**

- Users find the **missing features** and high costs of add-ons limiting for solo practices and small businesses. (230 reviews)
- Users find **limited features** in Pipedrive, particularly in reporting and automation, hindering advanced functionality. (151 reviews)
- Users find the **steep learning curve** challenging, requiring more training and time to master Pipedrive's features. (118 reviews)
- Users face **integration issues** with Pipedrive, particularly with Google Calendar, complicating meeting details accessibility. (108 reviews)
- Users find the **subscription costs excessive** , making it challenging for smaller practices to justify the expense. (102 reviews)
- Limited Customization (100 reviews)
- Email Management (67 reviews)
- Not Intuitive (65 reviews)
- Email Issues (53 reviews)
- Lead Management (52 reviews)

## Pipedrive Reviews
  ### 1. Fabulous, the best CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bruno B. | International Accounts Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 06, 2026

**What do you like best about Pipedrive?**

Speed and friendliness to enter the information and ease of search, always allowing for an updated system, with excellent traceability of communications with clients.

**What do you dislike about Pipedrive?**

I still haven't found anything I don't like, maybe the administrator permissions, to take on new functions.

**What problems is Pipedrive solving and how is that benefiting you?**

the optimal management of the customer database, fully synchronized with email

**Official Response from Jorge R.:**

> Hi Bruno,

Thank you for your feedback! 

We’re glad to hear that Pipedrive’s speed, ease of data entry, and powerful search help you keep information up to date with excellent communication traceability. 

It’s also great to know that email synchronization supports optimal customer database management. 
We appreciate your note about administrator permissions and will share it with our team.

Best regards,
Pipedrive Team

  ### 2. A Wealth of Tools for Seamless Project Collaboration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 03, 2026

**What do you like best about Pipedrive?**

It has a wealth of tools and inputs that allows our company to view and collaborate across all of our projects.

**What do you dislike about Pipedrive?**

There is a steep learning curve to understand all of the functions.

**What problems is Pipedrive solving and how is that benefiting you?**

It allows every one in our company to be on the same page and get the level of detail we need to understand all projects.

**Official Response from Jorge R.:**

> Hi,

Thank you for sharing your feedback! 
We're glad to hear that Pipedrive is helping your team stay aligned and providing the level of detail you need to manage and collaborate across projects.

We also appreciate your note about the learning curve. 
With a platform that offers a wide range of tools and customization options, it can take some time to become fully comfortable, and your feedback is valuable as we continue working to improve onboarding and usability.

Best regards,
Pipedrive Team

  ### 3. Moving deals is easy and efficient

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samuel G. | Administrador general, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 18, 2025

**What do you like best about Pipedrive?**

I like the ease of moving the deals from one stage to another

**What do you dislike about Pipedrive?**

What I don't like and what can be improved is the camping space; I dislike having to apply filters to send emails in bulk.

**What problems is Pipedrive solving and how is that benefiting you?**

Resolve the need to maintain order in the sales and post-sales process; it greatly benefits the ability to move deals through stages and it is very helpful that you can customize it to the needs of your business.

**Official Response from Jorge R.:**

> Hi Samuel,

Thank you for sharing your experience! 
It’s great to hear that moving deals through stages feels smooth and helps you stay organized throughout your sales and post-sales process. 
We’re also glad that the customization options are supporting your business needs.

We appreciate your feedback on bulk email sending, improvements to the campaign space and filtering experience are important, and insights like yours help us continue refining the workflow. 

Best regards,
Pipedrive Team

  ### 4. Easy to Navigate and Customize certain features

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Pipedrive?**

It's fairly easy to navigate and customize

**What do you dislike about Pipedrive?**

That you are unable to begin a sequence on any step, that you must begin it on Step one, each time you start a new sequence.

**What problems is Pipedrive solving and how is that benefiting you?**

Lower costs for our CRM

**Official Response from Jorge R.:**

> Hi,

Thanks for your feedback!

We’re glad to hear you find Pipedrive easy to navigate and customize, and that it’s helping reduce your CRM costs.

We also appreciate your note about sequences needing to start from step one, this is helpful feedback and has been shared with our team as we continue improving flexibility in automation.

Best regards,
Pipedrive Team

  ### 5. Makes Day-and-Week Scheduling Effortless

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 15, 2026

**What do you like best about Pipedrive?**

How it helps to schedule my day and week

**What do you dislike about Pipedrive?**

The uploading, can take some time and runs a little slow

**What problems is Pipedrive solving and how is that benefiting you?**

Its putting my day into plan

**Official Response from Jorge R.:**

> Hi,

Thanks for your feedback!

We’re glad to hear Pipedrive is helping you organize and plan your day and week more effectively.

We also appreciate your feedback regarding upload speed and performance. 
This is valuable input and has been shared with our team as we continue improving the platform experience.

Best regards,
Pipedrive Team

  ### 6. Efficient Sales Management with Powerful Customization

**Rating:** 4.5/5.0 stars

**Reviewed by:** Karol K.

**Reviewed Date:** January 06, 2026

**What do you like best about Pipedrive?**

I like using Pipedrive because it's easy to mark calls and meetings and make notes. I appreciate the statistics feature and the integration possibilities. The setup was easy, and I find the opportunities feature helpful for managing sales.

**What do you dislike about Pipedrive?**

I don't like that there are a lot of buttons that we do not use. I wish it was customizable so we only see what we need to make things easy.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for tracking sales calls and meetings. It's easy to mark calls, meetings, make notes, access statistics, and explore integration possibilities.

**Official Response from Jorge R.:**

> Hi Karol,

Thank you for your feedback! 

We’re glad to hear that Pipedrive makes it easy to track calls, meetings, notes, and sales opportunities, and that the statistics and integrations are useful for you. 

It’s also great to know the setup was smooth. 
We appreciate your suggestion about further interface customization to show only what you need, this is valuable input we’ll share with our team. There is an interface option that will allow you to hide features that are not used. Here is an article that explains in detail: 

https://support.pipedrive.com/en/article/quick-actions-in-pipedrive#customizing-pipedrive

Best regards,
Pipedrive Team

  ### 7. Effortless Organization and Next-Level Efficiency 5/5 Stars

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 06, 2025

**What do you like best about Pipedrive?**

Pipedrive has been an absolute game-changer for my business. The platform is incredibly easy to use — everything feels intuitive and well thought out. What really stands out is how seamlessly it organizes my data; I can finally track leads, manage follow-ups, and visualize my sales process in a way I never could before.

It’s efficient, professional, and reliable — exactly what I needed to bring structure and clarity to my workflow. If you’re looking for CRM software that makes managing your business feel effortless, Pipedrive delivers.

**What do you dislike about Pipedrive?**

In my opinion, the extensive customization options can be a bit overwhelming, particularly for those who are new to Pipe Drive.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive has helped me address the challenges I faced with scheduling my appointments and managing my book of business, particularly when it came to figuring out the right times.

**Official Response from Jorge R.:**

> Hi,

Thanks so much for your thoughtful review! 

We're thrilled to hear that Pipedrive has made such a positive impact on your business,  helping you organize leads, follow-ups, and your entire sales process with ease. 
It’s great to know the platform brings structure and clarity to your workflow.

We appreciate your feedback about the customization options,  they can feel like a lot at first, but our team is always here to help guide you through setup and optimization. 
Don’t hesitate to reach out to our support team if you’d like assistance tailoring Pipedrive to fit your exact needs.

Best regards,
Pipedrive Team

  ### 8. Very easy to learn and start using

**Rating:** 4.5/5.0 stars

**Reviewed by:** Firas J. | Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2025

**What do you like best about Pipedrive?**

Pipedrive excels as an incredibly user-friendly CRM that is exceptionally easy to learn and implement, especially for small to medium-sized businesses. Its core strength lies in its visual drag-and-drop sales pipeline, which allows users to intuitively manage deals and track progress with minimal training. The platform's clean interface, straightforward onboarding process, and simple data importation get teams up and running in no time. While some advanced features are reserved for higher-tier plans, Pipedrive's fundamental design prioritizes simplicity and efficiency, making it a top choice for anyone seeking a CRM with a gentle learning curve and a focus on core sales activities.

**What do you dislike about Pipedrive?**

While Pipedrive is exceptional at what it's designed for—managing the sales pipeline—my primary frustration stems from its limitations as an all-in-one CRM solution. I truly wish I could use it as the single source of truth for our entire customer lifecycle, but it falls short once a deal is won. The lack of an integrated customer support or helpdesk feature is a major hurdle. After closing a deal, we're forced to switch to a separate ticketing system to manage client inquiries and support issues. This creates a disconnect, making it difficult to have a unified view of a customer's history and interactions without constantly toggling between platforms or relying on integrations that don't always feel seamless. Furthermore, its marketing capabilities, while improving, are still too basic for our needs, lacking the sophisticated automation and in-depth analytics required for complex nurture campaigns. This means we're juggling a third platform for marketing, a second for support, and Pipedrive for sales. It's an excellent sales tool, but my hope for a single, elegant solution to manage everything from lead generation to long-term customer support within Pipedrive remains unfulfilled.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive effectively solves the critical business problem of managing sales chaos by providing instant clarity and control. Its visual pipeline offers a quick, at-a-glance overview of the entire sales process, allowing for easy tracking of day-to-day progress without getting lost in data. When details are needed, a single click on any deal reveals a comprehensive history of all associated contacts, notes, and activities. This dual-view capability is powerfully enhanced by the email tracking feature, which syncs conversations directly to deals and notifies you of opens and clicks. This ensures that no follow-up is ever missed and every team member has the full context, guaranteeing that valuable opportunities don't fall through the cracks.

**Official Response from Jorge R.:**

> Hi Firas,

Thank you so much for taking the time to share this in-depth review!

We’re glad to hear Pipedrive’s user-friendly interface, visual pipeline, and quick onboarding have made managing your sales process clearer and more organized. It’s great to know the simplicity and efficiency are serving your team well, helping you keep control of day-to-day sales activities without getting lost in the data.

We also appreciate your candid insights on the limitations around post-sale workflows, customer support ticketing, and advanced marketing capabilities. 
You’re right, while Pipedrive is built to excel in sales pipeline management, we understand the desire for a unified solution covering the full customer lifecycle seamlessly. 

Your feedback is valuable, and we’ll ensure it reaches our product team as we continue improving integrations and exploring ways to support post-sale workflows more effectively.

Thank you again for trusting Pipedrive to manage your sales pipeline. 
If you ever need workflow tips or deeper integrations to bridge these gaps, our team is here to help.

Best regards,
Pipedrive Team

  ### 9. Pipedrive is exactly what I need to Track my sales activity

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lance S. | Territory Sales Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 09, 2025

**What do you like best about Pipedrive?**

I like that it is easily customized.  I don't have a budget for IT so I end up making all the changes myself to make it relevant to me.  I like that it has great tools for deals and projects too.

I have been able, with no tech background to create a CRM that really is able to capture information that I need.  Implementation has been very easy.

Pipedrive has been there to talk if necessary and they have very helpful training videos along the way to explain thins.

I use it 100% of the time, sending and receiving all my emails there.  Currently I only have it integrated with my Outlook, but in the future there are a few sources of data I will tie into it.

**What do you dislike about Pipedrive?**

I would like to be able to get rid of things that aren’t relevant to me - company size for example.  I would like the information  to represent 100% what is relevant to me.

**What problems is Pipedrive solving and how is that benefiting you?**

It collects all of the information and makes it easily read to get ready for calls and presentations.

**Official Response from Jorge R.:**

> Hi Lance,

Thank you for sharing such detailed feedback! 

We’re glad to hear that Pipedrive’s customization options and ease of use have allowed you to build a CRM that truly fits your needs. even without a technical background.

We also appreciate your input about removing fields that aren’t relevant; feedback like this helps us improve flexibility for our users. 
We’re thrilled that Pipedrive is helping you prepare for calls and presentations with all your information in one place.

Best regards,
Pipedrive Team

  ### 10. Streamlined Project Management and Follow-Up Tracking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marco Aurélio G. | Customer Success Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 18, 2025

**What do you like best about Pipedrive?**

Pipedrive has significantly optimized our project management processes, making it easy to visualize each initiative’s status and next steps. The platform’s intuitive interface and customizable pipelines ensure that nothing falls through the cracks.

**What do you dislike about Pipedrive?**

While the platform is highly effective, deeper native integrations with some niche tools would be welcome. At times, we rely on third-party connectors for specialized workflows, which can add an extra step to the setup.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive centralizes our project tracking and follow-up activities in one intuitive platform. Before adopting it, we faced scattered communication and inconsistent follow-up on key initiatives. Now, every project milestone, client interaction, and FUP is clearly documented and easy to monitor.

**Official Response from Jorge R.:**

> Hi Marco,
Thank you for sharing such a thoughtful review! 
We’re glad to hear that Pipedrive has streamlined your project management processes and helped centralize tracking and follow-ups. 
It’s great to know the customizable pipelines and intuitive interface are making a real difference for your team.

We also appreciate your feedback about deeper native integrations, we’re always working on expanding and improving our ecosystem, so your input is very valuable.

Best regards,
Pipedrive Team


  ### 11. Easy to Navigate and User-Friendly, Though Occasionally Laggy

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 15, 2026

**What do you like best about Pipedrive?**

It is very easy to navigate the system is very user friendly

**What do you dislike about Pipedrive?**

sometimes it can be a bit laggy and buggy

**What problems is Pipedrive solving and how is that benefiting you?**

it is very helpful in allowing me to keep on top of my clients

**Official Response from Jorge R.:**

> Hi,

Thank you for your feedback! We're glad to hear that you find Pipedrive easy to navigate and user-friendly.

It's great to know that the platform is helping you stay on top of your clients and manage your relationships more effectively.

We also appreciate your feedback regarding occasional lag or bugs. 
Comments like yours help us continue improving the platform and delivering a better experience for our users.

Thank you for choosing Pipedrive!

Best regards,
Pipedrive Team


  ### 12. Effortless Lead Management, Highly Recommend

**Rating:** 5.0/5.0 stars

**Reviewed by:** John D. | Quality Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 28, 2026

**What do you like best about Pipedrive?**

I like Pipedrive because it is very easy to use. The activity tab organizes everything very well. It's easy to see previous transactions through notes, and checking upcoming schedules is easy. The initial setup is very easy and user-friendly.

**What do you dislike about Pipedrive?**

The email system under contacts, I hope we can send more than 100 emails per bulk.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive makes it easy to see previous transactions through notes and checking upcoming schedules is easy. I use it for creating leads, scheduling, and documentation.

**Official Response from Jorge R.:**

> Hi John,

Thank you for your review! 
We’re glad to hear that Pipedrive is easy to use and that the activity tab, notes, and scheduling features help you stay organized. 
It’s great to know the setup was smooth and user-friendly.

We also appreciate your feedback about bulk email limits and will share this with our team.

Best regards,
Pipedrive Team

  ### 13. Most usefriendly platfrom - Ideal for Sales Teams and always improving

**Rating:** 5.0/5.0 stars

**Reviewed by:** Linda K. | Business Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Pipedrive?**

Managing leads, visibility of Deal Pipeline

**What do you dislike about Pipedrive?**

Clarity on lead tracking data fields and properties, initial set-up for tracking leads clarity

**What problems is Pipedrive solving and how is that benefiting you?**

Getting more Leads coverted to deals and optimizing opportunity to close

**Official Response from Jorge R.:**

> Hi Linda,

Thank you for your review!

We’re glad Pipedrive is helping you manage leads and giving you clear visibility into your deal pipeline. 
It’s great to hear it’s supporting you in converting more leads and optimizing opportunities to close.

We appreciate your feedback about clarity in lead tracking fields and setup, that’s valuable insight as we continue improving the platform.

Best regards,
Pipedrive Team

  ### 14. Switching to Pipedrive has been amazing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hanna P. | Marketing and Sales Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 21, 2025

**What do you like best about Pipedrive?**

We were using another CRM for 10+ years prior to recently switching over to Pipedrive. For someone with no high level experience setting up CRMs it has been such an easy, and quick process. There are so many integrations and automations that you can set up which was limited with our other CRM. I also love that we can have all our products connected to our deals to enable us to do better reporting.

**What do you dislike about Pipedrive?**

So far, only small things that don't really affect our work flow such as, I don't like is that there are a few fields within the product field that I cannot change and are not relevant for my industry. I also wish I could set up activity reminders to follow up with clients that are linked to specific templates.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive is allowing us to more efficiently do email outreach to our customers and potential customers. I love the built in prospecting feature (I was previously using Hunter IO and manually entering in info). I also like that we'll be able to access more accurate and diverse types of reporting that will be helpful for our business. We are also wanting to eventually use the email marketing feature as well.

**Official Response from Jorge R.:**

> Hi Hanna,

Thank you so much for your thoughtful and detailed feedback!

We’re thrilled to hear that your transition from your previous CRM to Pipedrive has been smooth and that the setup process, integrations, and automation options have positively impacted your workflow.
It's great to know you're seeing value in features like product linking, prospecting, and expanded reporting.

We also appreciate your input on product field customization and activity reminder flexibility.
These are exactly the kinds of insights that help us improve, and we’ll make sure your suggestions are passed along to the product team.

 If there's anything we can do to support your continued setup or optimization, our team is always here to help.

Best regards,
Pipedrive Team

  ### 15. A true time-saver with powerful integrations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Philippe P. | Business Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 04, 2025

**What do you like best about Pipedrive?**

What I like best about Pipedrive is how easily it integrates with the tools I use daily. For example, with Surfe, I can enrich and import LinkedIn contacts in one click, and I’ve connected Messenger to manage conversations directly inside Pipedrive. This centralization saves me hours every week and allows me to focus on meaningful sales actions instead of switching between multiple platforms.

**What do you dislike about Pipedrive?**

One downside is the lack of built-in lead scoring. To prioritize leads automatically, you need to rely on third-party tools or integrations. This adds an extra layer of complexity, especially as your lead volume grows. Having native scoring would make the pipeline management even smoother.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps me centralize all my sales activities and conversations in one place. Before, I had to jump between LinkedIn, email, and messaging apps to manage prospects. Now, with integrations like Surfe and Messenger, I can import contacts, track conversations, and manage follow-ups directly within the CRM. This saves me hours every week, reduces lost leads, and helps me prioritize my pipeline more effectively, which ultimately leads to higher conversion rates. We actually switched from Koban to Pipedrive mainly because of how user-friendly it is. Pipedrive’s intuitive, visual pipeline interface made onboarding our team immediately simpler. Unlike Koban, where navigating deals and stages felt clunky, Pipedrive allows us to drag and drop deals with ease, customize pipelines and fields to match our sales flow, and stay focused on closing rather than figuring out the tool.

**Official Response from Jorge R.:**

> Hi Philippe,

Thank you for your detailed feedback! 

We’re glad to hear Pipedrive’s integrations and intuitive interface are saving you time and helping streamline your sales process. 

We also appreciate your note about built-in lead scoring—feedback like this helps us improve. 

We’re happy Pipedrive has made your team’s workflow easier and look forward to supporting your continued success.

Best regards,
Pipedrive Team

  ### 16. User-friendly and intuitive  platform, great customer service.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kenn C. | Senior Commercial Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 04, 2025

**What do you like best about Pipedrive?**

We experienced great customer service from the trial period through onboarding and into full-scale use of the product. The interface is intuitive. The essential features are immediately clear and easy to use, while deeper configuration options are available for those who want to customize further. So it does not get immediately overwheling. It’s a solution that’s not only excellent for getting started, but also well-suited to grow and scale with.

**What do you dislike about Pipedrive?**

I don’t have any criticisms to share at this point.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps us solve the problem of keeping our sales pipeline organized and transparent across the team. Instead of relying on scattered spreadsheets or ad-hoc updates, everything is centralized in one place.

It also reduces the risk of missed follow-ups, since reminders and automations ensure that opportunities don’t slip through the cracks.

The labels, filters, and reporting functions give us a clear overview of what’s moving and where bottlenecks might be, which helps in aligning different teams and making more informed decisions.

**Official Response from Jorge R.:**

> Hi Kenn,

Thank you so much for your thoughtful review! 

We’re thrilled to hear that you’ve had a great experience with our customer service team and that Pipedrive’s intuitive interface and customization options have been valuable for both getting started and scaling. 

It’s great to know that Pipedrive is helping you keep your sales pipeline organized, prevent missed follow-ups, and gain better visibility into your team’s progress. 
We truly appreciate your feedback and look forward to supporting your continued growth.

Best regards,
Pipedrive Team

  ### 17. Best Experience Ever

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rusa S. | Sales Executive, Building Materials, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2025

**What do you like best about Pipedrive?**

User-Friendly Interface

Clean, visual pipeline makes it easy to manage deals and track progress.
Highly Customizable

Custom fields, stages, and pipelines to fit your specific sales process.
Great for Small to Mid-Sized Teams

Simple setup, scalable features, and affordable pricing.
Highly Customizable

Custom fields, stages, and pipelines to fit your specific sales process.

**What do you dislike about Pipedrive?**

Limited Marketing Features

Not ideal for full marketing automation (you’ll need third-party integrations
Advanced Reporting Requires Higher Plans

Some analytics and forecasting tools are only available in premium tiers.
Basic Customer Support on Lower Tiers

Priority support is reserved for higher-tier plans.

**What problems is Pipedrive solving and how is that benefiting you?**

Disorganized Sales Processes
Problem: Leads and deals scattered across spreadsheets, emails, and notes.

Solution: Pipedrive centralizes all sales activities in a visual pipeline.

Benefit: Clear overview of every deal, better organization, and fewer missed opportunities.

**Official Response from Jorge R.:**

> Hi Rusa,

Thank you so much for sharing your detailed feedback! 
We're happy to hear that Pipedrive’s user-friendly interface, customizable pipelines, and clean visual layout are making a real difference for you and your team, especially when it comes to staying organized and managing deals more efficiently.

We also appreciate you highlighting areas where we can improve. 
Your notes on marketing features, reporting access, and support tiers are very helpful, and we’re always working to refine the platform and expand its capabilities based on feedback like yours.

Best regards, 
Pipedrive Team

  ### 18. So Easy to Use—Love It!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Oliver A. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 26, 2026

**What do you like best about Pipedrive?**

Love how it is so easy to use!  It is very user friendly!

**What do you dislike about Pipedrive?**

The labelling feature just needs some refinement, integration with phone system is essential.

**What problems is Pipedrive solving and how is that benefiting you?**

It is allowing us to see our pipeline, exactly what it says on the tin!

**Official Response from Jorge R.:**

> Hi Oliver,

Thank you for your review! 
We’re glad to hear that you find Pipedrive easy to use and very user-friendly. 
It’s great to know it’s giving you clear visibility into your pipeline.

We also appreciate your feedback on labels and phone system integrations and will be sure to share that with our team. 

Thanks again for taking the time to share your thoughts!

Best regards,
Pipedrive Team

  ### 19. Very comprehensive CRM system to manage our sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joseph S. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2017

**What do you like best about Pipedrive?**

It's a cloud based solution that allows me to track incoming leads, the prospects journey through the sales cycle.  We create a Zap using Zapier to automatically upload new leads that come in to our website and that are entered in our email system.   We are able to send emails directly from Pipedrive, and track to see if the prospect has opened the email, which is invaluable.    We can set up Deals, with our own defined pipeline goals.  Navigating the software is easy and very intuitive.  Their Customer Support is outstanding.  And the price is very reasonable, compared to the competition, and value of the system.

**What do you dislike about Pipedrive?**

When new records are added to the database, the contact list doesn't automatically refresh.  I'm not too crazy about the design of the system since it separates Companies from Individual Contacts.  Since we are a B2B business, the company is the prospect, not the Individual Contact.  It would be easier if there was a single record for the prospect and not separate records.

**Recommendations to others considering Pipedrive:**

Make sure you fully understand the set up of the database before you begin.  

**What problems is Pipedrive solving and how is that benefiting you?**

We are tracking all incoming leads and prospects and helps in building a sales funnel and tracking all correspondence with our contacts and prospects.  

**Official Response from Jorge R.:**

> Hi Joseph,

Thank you for sharing your detailed experience! 
It’s great to hear that Pipedrive’s cloud-based system, email tracking, and customizable pipelines are helping you manage leads effectively and streamline your sales process. We appreciate your kind words about our customer support and pricing.

We also value your feedback regarding the contact list refresh and the separation between Companies and Individual Contacts. 
Your insights help us understand how we can improve the user experience, especially for B2B customers like you.

If you ever need assistance or have more suggestions, feel free to reach out.

Best regards,
Pipedrive Team

  ### 20. Practical Visual and Efficient Organization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jean C.

**Reviewed Date:** February 18, 2026

**What do you like best about Pipedrive?**

I use Pipedrive for prospecting and selling services, and it mainly helps with focus and organization. I love the practical visual it has. I highly value the sales funnel, as an inside sales, it is essential for my daily routine.

**What do you dislike about Pipedrive?**

Ah, I will say that the price of some new things is always high.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for prospecting and sales. It mainly helps with focus and organization.

**Official Response from Jorge R.:**

> Hi Jean,

Thank you for your review!

We’re glad to hear that Pipedrive helps you stay focused and organized in your prospecting and sales work. 
It’s great that the visual pipeline and sales funnel are supporting your daily routine in inside sales.

We appreciate your feedback about pricing for new features,  that’s valuable input for us.

Best regards,
Pipedrive Team

  ### 21. The Best CRM Ever - Easy, Practical, and Cost-Effective

**Rating:** 5.0/5.0 stars

**Reviewed by:** Salomon  A.

**Reviewed Date:** December 17, 2025

**What do you like best about Pipedrive?**

I think Pipedrive is the best CRM ever. I really like how the app reminds me every day what I have to do. The design is friendly, practical, and easy to work with. Also, the initial setup was very easy for me and my team. It's also a cheaper option, which played a part in our decision to switch from HubSpot.

**What do you dislike about Pipedrive?**

The connection directly to my phone app and email accounts has to be easier to connect

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for sales, creating customers, and making follow-ups. The app reminds me every day what I have to do.

**Official Response from Jorge R.:**

> Hi Salomon,

Thank you for your feedback! 

We’re thrilled to hear that Pipedrive’s reminders, user-friendly design, and easy setup are helping you and your team stay on top of sales and follow-ups. 

We also appreciate your note about making phone and email connections easier, this is valuable input for our team as we work to improve integrations.

Best regards,
Pipedrive Team

  ### 22. User-Friendly CRM, Needs UI Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jasmine M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 24, 2026

**What do you like best about Pipedrive?**

I find Pipedrive user-friendly, which really helps me in managing my pipeline and staying organized. I love it because the initial setup was straightforward.

**What do you dislike about Pipedrive?**

I think it's ugly. The interface could be more pretty.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for managing my pipeline and staying organized. It's user-friendly, making the setup straightforward.

**Official Response from Jorge R.:**

> Hi Jasmine,

Thanks for your feedback!

We’re glad to hear you find Pipedrive user-friendly and helpful for staying organized, and that the setup was straightforward.

We also appreciate your honest note about the interface, this is valuable feedback as we continue working to improve the overall look and feel.

Best regards,
Pipedrive Team

  ### 23. Amazing CRM that has evolved with technology!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dennis M. | Owner, Marburger Consulting LLC - using Pipedrive for my 1099 position as the Regional VP of 1631 Digital, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 19, 2025

**What do you like best about Pipedrive?**

As a sole proprietor of a service, I only need to utilize a handful of the many features of Pipedrive, but the features I do use are absolutely first class! The ability to create email templates for all types of follow-up as well as scheduling the sending of the follow-up emails is essential to my business! With the app to use on the go, and the ability to see how many times my sent emails were opened on my desktop version, PIPEDRIVE is the only CRM for me!

**What do you dislike about Pipedrive?**

It would be nice if there was a different pricing tier (lower) for businesses like mine that do not need the majority of the capabilities of the core Pipedrive features, but I am happy to pay what I do to have access to it!

**What problems is Pipedrive solving and how is that benefiting you?**

It takes all of the manual tracking of emails and follow-ups away by having them automated!

**Official Response from Jorge R.:**

> Hi Dennis,

Thank you for sharing your experience! 
We're glad to hear that Pipedrive’s email templates, scheduling, and tracking features are making your business life easier, especially with the convenience of the mobile app.

We appreciate your feedback about pricing tiers and understand how a tailored option could benefit smaller businesses. 
Your satisfaction means a lot, and we're happy Pipedrive is helping automate your follow-ups and save you time!

Best regards,
Pipedrive Team

  ### 24. Intuitive & Seamless with Google Calendar Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Laura L.

**Reviewed Date:** February 18, 2026

**What do you like best about Pipedrive?**

I like that Pipedrive integrates with Google Calendar and gives me reminders. It is perfect for me. The initial setup was easy peasy. I also think it is easy to use and pretty intuitive.

**What do you dislike about Pipedrive?**

NA

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to save information, organize appointments, follow up with new clients and tasks, and for data analysis. I like its integration with Google Calendar, which provides helpful reminders.

**Official Response from Jorge R.:**

> Hi Laura,

hank you for your review!

We’re glad the Google Calendar integration and reminders are helping you stay organized. 
It’s great to hear that setup was easy and that you find Pipedrive intuitive and simple to use.

We’re happy it’s helping you manage appointments, follow-ups, and data efficiently!

Best regards,
Pipedrive Team

  ### 25. Powerful and User-Friendly CRM, but Some Features Locked Behind Higher Tiers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 15, 2025

**What do you like best about Pipedrive?**

It is streamlined, clear, and concise. There are MANY tools that it offers to its users, so much so that it can seem overwhelming. But it is easy to learn all the CRM offers to make effective sales moves.

**What do you dislike about Pipedrive?**

I wish Pipedrive didn't have exclusive features which are only offered in more expensive subscription packages. I have also noticed some glitching when it comes to copying and pasting data rom one database into Pipedrive.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive is so important for helping remind me to make contact with all of my customers. I used to just write notes on paper - call customer A about xyz, or on the calendar - follow up with customer B. Now I can schedule reminders in advance and record conversations for future reference.

**Official Response from Jorge R.:**

> Hi,

Thank you for sharing your experience! 

We’re glad to hear that Pipedrive’s streamlined interface and robust tools are helping you stay organized and on top of customer follow-ups. 

We appreciate your feedback regarding exclusive features and data import glitches, our team is constantly working to improve the platform and make it even more accessible for all users. 
Kindly reach out to our support if you're experiencing this issue.

Best regards,
Pipedrive Team

  ### 26. Organized, Easy-to-Follow Sales Workflow—But a Learning Curve

**Rating:** 3.5/5.0 stars

**Reviewed by:** Hadi E. | Business Setup Advisor (Sales), Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2026

**What do you like best about Pipedrive?**

Makes Sales workflow very organized and easy to follow

**What do you dislike about Pipedrive?**

Too many variables, takes time to get used to it

**What problems is Pipedrive solving and how is that benefiting you?**

Time management and ensuring I do not miss out any lead which helps drive sales

**Official Response from Jorge R.:**

> Hi Hadi,

Thank you for your review! 
We’re glad Pipedrive helps keep your sales workflow organized and ensures no leads are missed. 
We also appreciate your feedback about the learning curve and will share it with our team.

Best regards,
Pipedrive Team

  ### 27. Intuitive CRM with Room for Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ryland C.

**Reviewed Date:** January 21, 2026

**What do you like best about Pipedrive?**

I find Pipedrive pretty intuitive and simple to use. The pipeline makes sense and is easy to understand, making it straightforward to get my head around. All the information is easily accessible, which is probably the best thing about it.

**What do you dislike about Pipedrive?**

Sometimes, linking people to deals and a few things like that are a bit clunky and don't really work very well.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to track deals throughout the process and ensure all customer information is stored correctly.

**Official Response from Jorge R.:**

> Hi Ryland,

Thank you for your review! 

We’re glad to hear that you find Pipedrive intuitive and that the pipeline and easy access to information help you stay on top of your deals.

We also appreciate your feedback about linking people to deals and will share this with our team as we continue improving the experience. 

Best regards,
Pipedrive Team

  ### 28. Excellent Sales Overview and Tracking

**Rating:** 4.5/5.0 stars

**Reviewed by:** Küttepesu O. | Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 18, 2025

**What do you like best about Pipedrive?**

I have a good overview of the status of my various sales transactions.

**What do you dislike about Pipedrive?**

I believe that every company has needs that general software cannot solve, and our company is no exception.

**What problems is Pipedrive solving and how is that benefiting you?**

When offering services primarily to individuals, it can be problematic to keep track of the offers and different stages of the service that are in progress at the same time. Pipedrive helps you keep track and have a good overview.

**Official Response from Jorge R.:**

> Hi Küttepesu,

Thank you for your feedback! 

We’re glad to hear that Pipedrive helps you keep track of your sales and provides a clear overview of your transactions. 
We understand that every business has unique needs, and we appreciate your input as we continue to improve the platform.

Best regards,
Pipedrive Team

  ### 29. Commercial evaluation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samuel P. | SDR, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2025

**What do you like best about Pipedrive?**

The ease of organization and performance analysis

**What do you dislike about Pipedrive?**

The system sometimes becomes overloaded and this hinders performance.

**What problems is Pipedrive solving and how is that benefiting you?**

Information, metrics for data analysis

**Official Response from Jorge R.:**

> Hi Samuel,

Thank you for your feedback! 

We're happy to hear that you’re finding value in Pipedrive’s organizational tools and performance analysis features, they’re designed to make your workflow as smooth and insightful as possible.

We appreciate you pointing out the occasional system overload. 
That’s certainly not the experience we aim to deliver, and we take performance issues seriously. 
Our team is continuously working to improve system stability and speed, and your input helps us do just that.

Best regards,
Pipedrive Team

  ### 30. Thank you Pipedrive for supporting Ukrainian defenders. Best CRM ! 11/10

**Rating:** 5.0/5.0 stars

**Reviewed by:** Taras K. | SDR, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 28, 2025

**What do you like best about Pipedrive?**

I love that in the hard times of war that my country, Ukraine, faced, Pipedrive took action and started supporting Ukrainian defenders in the hardest fight against evil invaders. Pipedrive has it all as a sales CRM, and I enjoy working with it, but having that extra socially responsible step makes it 11/10 for me and sets it apart from the competition, as they are doing what is right.

**What do you dislike about Pipedrive?**

Maybe the fact that there is not enough Marketing features.

**What problems is Pipedrive solving and how is that benefiting you?**

It helps my SDR work with client, as Pipedrive is the holder of all appointments. So our MQL end their presale journey in Pipedrive and are on track of our sales team.

**Official Response from Jorge R.:**

> Hi Taras,

Thank you for sharing your feedback!

 We’re honored to hear that Pipedrive’s support for Ukraine made a meaningful impact for you, and we’re glad the platform is helping your SDRs manage appointments and keep your sales process on track. 

We also appreciate your note about marketing features, your feedback helps us continue improving Pipedrive for all teams.

Best regards,
Pipedrive Team

  ### 31. Love Pipedrive

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katherin P. | US Marketing and Sales Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 09, 2025

**What do you like best about Pipedrive?**

I like how easy it is to use, the price point compared to hubspot, and the various abilities to connect to our other systems

**What do you dislike about Pipedrive?**

It has been hard to get the team onboard, and they have struggled with the transition from HubSpot

**What problems is Pipedrive solving and how is that benefiting you?**

It is our SRM as well as customer management, and a general hub for out team, we have outward facing team members and administrators on the system, have our tech team andsupport on Jira and Slack and are connecting the three. This allows us to find lead, do sales, complete marketing task, send external and internal newsletter, and run customer success, as well as stay up to date with all supportneeds and states of system spin up. We are also utilizing a combination of Gravity forms and pipedrive forms. We love the versatility on the site of the gravity forms, but we love the standalone style of the pipedrive forms, so most of our incoming leads are through gravity forms and our customer success and retention forms are through pipdrive. These form fields can then be sent back toour Jira and slack.

**Official Response from Jorge R.:**

> Hi Katherin,

Thank you for sharing such a detailed review!

We're glad to hear you're finding Pipedrive easy to use, cost-effective, and flexible in integrating with your wider tech stack.
It's great to see how you're leveraging it across sales, marketing, customer success, and operations to keep your teams aligned.

We understand that transitioning from another system can be challenging, and we appreciate your feedback.
If there's anything we can do to make that process smoother, please don’t hesitate to reach out. 

We're here to help ensure your entire team feels confident and gets the most value out of Pipedrive.

Best regards,
Pipedrive Team

  ### 32. Clear UI and Seamless Microsoft Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Julien B. | Head Of IT, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 22, 2025

**What do you like best about Pipedrive?**

I like Pipedrive's clear UI and granular permissions. The integration with Microsoft is also a huge plus. These features add real value in tracking activities and make it simple for end users. The initial setup was quite easy too.

**What do you dislike about Pipedrive?**

I would like even more permissions options. Also, the integration with Microsoft Teams and Copilot AI could be improved.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for CRM to manage partners and investors. It has a clear UI, granular permissions, and Microsoft integration, which add real value in tracking activity and simplify processes for end users.

**Official Response from Jorge R.:**

> Hi Julien,

Thank you for your detailed feedback! 

We’re glad to hear that Pipedrive’s clear UI, granular permissions, and Microsoft integration are adding real value and making activity tracking easy for your team. 

It’s also great to know the initial setup went smoothly. 
We appreciate your suggestions around expanding permissions and improving the Microsoft Teams and Copilot AI integrations, this is valuable input and will be shared with our team.

Best regards,
Pipedrive Team

  ### 33. Great for Sales Leadership and with integrations it works great with events and trainings

**Rating:** 4.0/5.0 stars

**Reviewed by:** Pekka H. | CEO, Entrepreneur, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 15, 2025

**What do you like best about Pipedrive?**

If you are interested on leading your sales then Pipedrive is the best tool. We have integreted this to our event and training management tool and it works great

**What do you dislike about Pipedrive?**

The tool is great for leading sales, but for I would use other tools (integrated) to marketing

**What problems is Pipedrive solving and how is that benefiting you?**

Following up on sales and customer accounts. We integrate it with our events and training management tool and now all the new leads pop up with our sales while logging the events and trainings of current clients to the Pipedrive records.

**Official Response from Jorge R.:**

> Hi Pekka,

Thank you for sharing your experience! 

We're glad to hear that Pipedrive is helping you effectively manage your sales and integrate seamlessly with your event and training management tool. 

We understand that marketing needs may require additional tools, and we’re happy to see Pipedrive playing a key role in tracking leads and client interactions.

Best regards,
Pipedrive Team

  ### 34. Great for Staying Organized, but Email Linking Can Miss the Mark

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 16, 2026

**What do you like best about Pipedrive?**

keeps me organized, good tools to schedule tasks, emails, phone calls and keep leads/deals together

**What do you dislike about Pipedrive?**

regularly emails get automatically linked to incorrect deals/leads

**What problems is Pipedrive solving and how is that benefiting you?**

keep on track with what i need to get don e

**Official Response from Jorge R.:**

> Hi,

Thanks for your feedback!

We’re glad to hear Pipedrive is helping you stay organized and keep track of tasks, emails, and deals.

We also appreciate your note about emails linking to incorrect deals, this is valuable feedback as we continue to improve accuracy and reliability.

Best regards,
Pipedrive Team

  ### 35. Effortless Affiliate Management, Needs More Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bárbara F. | Social media strategist, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 19, 2025

**What do you like best about Pipedrive?**

I really like how easy it is to manage affiliates with Pipedrive. It's also simple to create deals and organize a lot of information in one place, which makes my tasks much more efficient.

**What do you dislike about Pipedrive?**

I would say that there could be more features inside the deal. It could also use more space inside the deal to add, for example, contracts or sign contracts, and more integration with things like Google Drive.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to manage all my affiliates and potential leads, organizing a lot of information easily in one place.

**Official Response from Jorge R.:**

> Hi Barbara,

Thank you for your feedback! 

We’re glad to hear that Pipedrive makes managing affiliates, deals, and information easy and efficient for you. 

We also appreciate your suggestions about adding more features within deals, expanding space for contracts, and enhancing integrations like Google Drive, this is valuable input for our team as we continue to improve the platform.

Syncing with Google Drive: https://support.pipedrive.com/en/article/syncing-with-google-drive

Best regards;
Pipedrive Team


  ### 36. Budget friendly CRM platform for startups

**Rating:** 4.5/5.0 stars

**Reviewed by:** Prat O. | GTM & Product, Fibr, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 21, 2025

**What do you like best about Pipedrive?**

Great & clean UI/UX with easy to create pipelines, deals & stages. Direct drag drop features help in deal movements. It also has multiple activity scheduler, which creates efficiency. We have also synced our emails, hence we are able to see activities or timelines for each and every deal

**What do you dislike about Pipedrive?**

Funnel reporting of deal stages can be made more easy or straightforward.

**What problems is Pipedrive solving and how is that benefiting you?**

1. We replaced Excel entirely, all our operations are fulfilled using pipedrive. Intuitive and organised platform
2. All mails are synced, hence everyone is aware of timeline for each deal or what was the activity done
3. Multiple tags & data fields possible, hence we have put accordingly for our ICPs

**Official Response from Jorge R.:**

> Hi Prat,

Thank you for sharing your experience! 

We’re glad to hear that Pipedrive’s clean UI, drag-and-drop pipelines, activity scheduler, and email sync are helping your team work more efficiently and stay aligned on every deal. 
It’s great to know that moving from Excel to Pipedrive has brought more structure and organization to your operations.

We also appreciate your feedback on funnel reporting, improving clarity and usability is always a priority, and insights like yours help guide our updates.

Best regards,
Pipedrive Team

  ### 37. Way more than a Sales CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 20, 2025

**What do you like best about Pipedrive?**

One of the best things about Pipedrive is how easy it is for me to organize my day in there! The first thing I do every day is open my Pipedrive account and see what I have to do for the day on my activities page, so it's my most used work platform. I can see all the activities I have to do during my work day, and it was super easy to integrate my email with my account and now I don't even need to open another tab to see what's on my calendar and on my emails. Besides that, the insights page is so helpful to analyze me and my team's performance, which makes it way easier for us to decide the best strategies for us to follow. I've been using Pipedrive for almost a year and I never had any problems with it. The one time I had to contact Customer Support (which only happened because I had some doubts) they were super fast and had easy-to-understand answers. I saw it being implemented in 3 teams I was part of during my journey in my current job and in all of them we had a very pleasant process.

**What do you dislike about Pipedrive?**

I think it could have a better way of visualizing people connected to a business and their contacts, it's actually really easy to end up becoming a bit of a mess for bigger entreprises. I also believe it would be nice to have more types of automations, like date and/or weekday-based.

**What problems is Pipedrive solving and how is that benefiting you?**

I'm part of a team that works with the adoption stage of a SaaS solution. With Pipedrive, we can easily have our clients handed to us, see all the history of the opportunity up until now as well as track with precision all the evolution that client has from the moment they become our responsability.

**Official Response from Jorge R.:**

> Hi,

Thank you for your detailed review! 

We’re glad Pipedrive helps you organize your day, stay on top of activities, integrate email easily, and track team performance. 
It’s great to hear your experience with Customer Support and team implementations has been positive too.

We appreciate your suggestions on improving contact visualization and adding more automation options—feedback like this helps us keep improving.

Best regards,
Pipedrive Team

  ### 38. Simple, Powerful.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon C. | Account Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 20, 2025

**What do you like best about Pipedrive?**

As someone who is a big fan of Salesforce, I recognize it has its place for large enterprises. But for leaner, faster-moving sales teams, Pipedrive is a better fit. It’s simple yet powerful—robust enough to support sales teams while avoiding the complexity of Salesforce, where even basic tasks can take several minutes. The intuitive interface makes it easy to learn—especially if you’ve used Salesforce before—and effortless to use every day. I can quickly log activities and manage tasks in the background, without disrupting my workflow. Pipedrive is practical, efficient, and user-friendly—ideal for salespeople who value speed and usability on the go.

**What do you dislike about Pipedrive?**

While Pipedrive is great for salespeople, it’s not robust enough for enterprise-level needs. It lacks the deep customization, quoting tools, and broad integrations that Salesforce provides, which can make it challenging for sales operations at scale.

**What problems is Pipedrive solving and how is that benefiting you?**

As the cliché goes, Pipedrive literally replaced multiple spreadsheets and Google Drive docs for me. I use it to manage emails, track a large number of contacts, and move deals through various stages with ease. The labeling feature is immensely helpful for keeping things organized and quickly identifying priorities. Compared to the clutter of spreadsheets, Pipedrive keeps my workflow streamlined, saving time and making it much easier to stay on top of every deal.

**Official Response from Jorge R.:**

> Hi Brandon,

Thanks for your review!
We’re glad Pipedrive helps you work more efficiently with its intuitive interface, activity tracking, and labeling features. 
It’s great to know it’s saving you time compared to spreadsheets.

We appreciate your feedback on customization, quoting tools, and enterprise integrations, this helps us keep improving.

Best regards,
Pipedrive Team

  ### 39. All-in-One Solution That’s Easy and Reliable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Renee T. | National client development, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 18, 2025

**What do you like best about Pipedrive?**

Most helpful about using Pipedrive is that it has every feature for our business that I would need.  It is very easy to use and very reliable.  Customer support is quick.

**What do you dislike about Pipedrive?**

Not sure I have a dislike.  There really are no downsides for our business.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive benefits us by have the customer resource management all in one platform.  It keeps track of all emails sent to our leads.

**Official Response from Jorge R.:**

> Hi Renee,

Thank you for sharing your experience! 

We're glad to hear that Pipedrive gives you all the features you need and that it’s been easy and reliable for your business. 
It’s great to know our support team has been quick to help as well.

Best regards,
Pipedrive Team

  ### 40. Effortless Customization and Intuitive UI

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gabriele V. | Marketplaces Implementation Lead | e-commerce API Integration | Custom Tools Design & Automation, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about Pipedrive?**

Ease to use and very clear and simple UI, easy to customize creating forms and fields.

**What do you dislike about Pipedrive?**

Sometimes is not easy to create custom reports

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive was helping in two main area at the same time, the classic CRM Lead and pipeline management, plus it was adapted to manage the customer techical implementation project and timeline considering we would start capture revenue only after the implementation was completed. This allowed to keep an eye on the implementation time line and milestiones and at the same time predict the go live date and forecast revenue starting point.

**Official Response from Jorge R.:**

> Hi Gabriele,

Thanks for your review! 

We’re glad you’re enjoying Pipedrive’s easy-to-use interface and customization options. 
It’s great to hear that it helps you manage both your sales pipeline and implementation timelines.

We appreciate your feedback on custom reports, our team is always here if you need support!

Best regards,
Pipedrive Team

  ### 41. Elevated Sales Management and Efficiency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mathew M.

**Reviewed Date:** February 12, 2026

**What do you like best about Pipedrive?**

I really like the ability for staff to manage their diaries effectively in Pipedrive, especially with activities that prompt them on who to call next. This feature helps a lot in organizing tasks and maintaining smooth operations.

**What do you dislike about Pipedrive?**

Unknown at this time

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive solves the inefficiency and mismanagement of data, keeping everything organized with better time management, allowing lead inquiries to be handled correctly.

**Official Response from Jorge R.:**

> Hi Mathew,

Thank you for your review! 

We’re glad to hear that activity reminders are helping your team manage their diaries effectively and stay on top of follow-ups. 
It’s great to know Pipedrive is improving organization, time management, and ensuring leads are handled properly.

Best regards,
Pipedrive Team

  ### 42. Highly Customizable and User-Friendly, But Customer Service Could Improve

**Rating:** 3.5/5.0 stars

**Reviewed by:** Julie K. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 19, 2025

**What do you like best about Pipedrive?**

It is VERY user friendly overall. Completely customizable to any company, industry or product.

**What do you dislike about Pipedrive?**

Customer service is lacking depending on which tier you are on.

**What problems is Pipedrive solving and how is that benefiting you?**

It is creating a simple way to see deal status, compile all contacts in one place and easily record all contact by directly connecting to your emails.

**Official Response from Jorge R.:**

> Hi Julie,

Thank you for your detailed review! 

We’re glad to hear that you find Pipedrive very user-friendly and highly customizable, and that it helps you track deal status, manage contacts, and record communications easily. 

We also appreciate your honest feedback regarding customer service and will share it with our team to help improve support across all tiers.

Best regards,
Pipedrive Team

  ### 43. Revolutionized Our Event Tracking and Guest Communication

**Rating:** 4.0/5.0 stars

**Reviewed by:** Daryn M. | VP of Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 12, 2025

**What do you like best about Pipedrive?**

It has greatly improved our event tracking and communication with guests at our movie theatre.

**What do you dislike about Pipedrive?**

Deal cards are only customizable with more expensive version.

**What problems is Pipedrive solving and how is that benefiting you?**

Guests are able to fill out request forms right from the web site and that flows right into our deal board. We are able to build templates which help streamline communication.

**Official Response from Jorge R.:**

> Hi Daryn,

Thank you for your feedback! 
We’re glad to hear that Pipedrive is helping improve your event tracking and guest communication, and that forms and templates are making processes easier.

We appreciate your note about deal card customization in the higher-tier plan, your feedback helps us continue improving. 
If you need any tips on maximizing templates or workflows, our team is always happy to help!

Best regards,
Pipedrive Team

  ### 44. An intuitive and easy to use CRM

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bill C. | Sales Managment, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 02, 2025

**What do you like best about Pipedrive?**

Pipedrive creates a visual of your path to success.   Anyone that relies on a pipeline to get to your goals will appreicate how Pipedrive is set up.

**What do you dislike about Pipedrive?**

As we start our journey into Pipedrive I have not found anything that I "dislike",  there is no perfect CRM that I have found so I am sure something will not meet our full expectations but so far, spot on.

**What problems is Pipedrive solving and how is that benefiting you?**

We are startup company selling into SMBs all across the country.  Getting our sales team a tool that will help them grow and getting the Managers a tool to help coach and direct their teams has been wonderful

**Official Response from Jorge R.:**

> Hi Bill,

Thank you for sharing your experience! 

We’re so glad to hear that Pipedrive is giving your team the clarity and structure needed to grow, while also supporting your managers in coaching and guiding effectively. 

As you continue your journey, we’ll be here to support you and make sure Pipedrive keeps helping you reach your goals.

Best regards,
Pipedrive Team

  ### 45. PipeDrive is an easy-to-use and highly effective tool for managing sales processes.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Dans  D. | e-commerce growth consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 02, 2025

**What do you like best about Pipedrive?**

What I like best about Pipedrive is its user-friendly and intuitive interface, which makes managing sales easy, along with its visual pipeline that allows for simple drag-and-drop deal tracking. It offers great customization options, useful automation features to save time, seamless integrations with tools like Gmail and Slack, and strong task management so nothing gets missed. The reporting tools provide clear insights, and the mobile app is perfect for staying productive on the go.

**What do you dislike about Pipedrive?**

While Pipedrive is very effective overall, some drawbacks include limited advanced reporting features without higher-tier plans, occasional syncing issues with email integrations, and the need for third-party tools for more complex automation or marketing functionalities.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps solve the problem of disorganized sales processes by providing a clear, visual pipeline to track deals, manage contacts, and prioritize tasks. It keeps all communication, notes, and follow-ups in one place, which improves efficiency, saves time, and ensures that no opportunities are missed. This leads to better focus, more closed deals, and a more predictable sales workflow.

**Official Response from Jorge R.:**

> Hi Dans,

Thank you for sharing such a detailed and thoughtful review!

We're thrilled to hear that Pipedrive’s user-friendly interface, visual pipeline, and integrations have been making a positive impact on your sales management and daily workflows. 
It's great to know our mobile app and automation features are helping you stay efficient and productive.

We also appreciate your honest feedback regarding the limitations you’ve encountered with reporting and integrations. 
We're constantly working to improve, and insights like yours help us prioritize what matters most to users.
 If you ever need help optimizing automation or exploring add-ons for more advanced features, our team is here to support you.

Best regards,
Pipedrive Team

  ### 46. Good for Small Sales Teams, But Lacks Customization and All-in-One Features

**Rating:** 2.5/5.0 stars

**Reviewed by:** Selvin R. | Digital Strategy Advisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 06, 2026

**What do you like best about Pipedrive?**

I like the fact that it's easy to use and pretty good for small business sales org and a sales driven small business

**What do you dislike about Pipedrive?**

It's not like HubSpot where you manage the customer from marketing, leads, to customers, and customer support. Also, it's not as customizable as HubSpot

**What problems is Pipedrive solving and how is that benefiting you?**

I've used it a year ago before transitioning to HubSpot and I imagine a lot has changed but Pipedrive was great for cold calling leads, sending cold emails, and tracking the opportunity stages

**Official Response from Jorge R.:**

> Hi Selvin,

Thank you for sharing your experience! 

We’re glad to hear that you found Pipedrive easy to use and effective for a sales-driven small business, especially for cold calling, cold emailing, and tracking opportunity stages. 

We also appreciate your comparison with HubSpot and your feedback around customization and end-to-end customer management, this perspective is valuable as we continue to evolve the platform.

Best regards,
Pipedrive Team

  ### 47. User-Friendly and Versatile Software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda D. | Sales  representative, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 25, 2025

**What do you like best about Pipedrive?**

This program is user-friendly and simple to navigate. It offers a wide range of possibilities for what you can accomplish with it.

**What do you dislike about Pipedrive?**

Setting everything up can be a bit time-consuming at first, but once the initial setup is complete, it becomes very convenient to use.

**What problems is Pipedrive solving and how is that benefiting you?**

Ease of use

**Official Response from Jorge R.:**

> Hi Amanda,

Thank you for your feedback! 

We’re glad to hear that Pipedrive’s user-friendly interface and wide range of features make it easy to use and navigate. 

We also appreciate your note about the initial setup.
It’s great to know the platform becomes very convenient for your daily use. 

Best regards,
Pipedrive Team

  ### 48. Outstanding Support and Efficiency Boost

**Rating:** 5.0/5.0 stars

**Reviewed by:** Steven . | Training Planner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 27, 2025

**What do you like best about Pipedrive?**

I appreciate how it has made our processes more efficient and reduced the time needed to finish tasks. The support we have received up to now has truly been outstanding.

**What do you dislike about Pipedrive?**

I haven't found anything that I dislike.

**What problems is Pipedrive solving and how is that benefiting you?**

We now have a centralised database that brings all our clients together in one location. Previously, we relied on multiple spreadsheets to manage this information.

**Official Response from Jorge R.:**

> Hi Steven,

Thank you for sharing your experience! 

We’re thrilled to hear that Pipedrive has helped make your processes more efficient and that our support team has been able to assist you so well. 
It’s great to know that having a centralized client database has made such a positive difference compared to managing multiple spreadsheets.

We truly appreciate your feedback and are glad Pipedrive is meeting your needs. 
If you ever need anything, we’re here to help!

Best regards,
Pipedrive Team

  ### 49. Loving Pipedrive: Enhances Departmental Fluency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robin M.

**Reviewed Date:** November 20, 2025

**What do you like best about Pipedrive?**

I really appreciate the easy call and meeting feature in Pipedrive, as it simplifies scheduling and enhances communication within my team. The overall networking capabilities are impressive, allowing for seamless interactions and efficient connectivity across different departments. This fluency greatly supports my card services business by ensuring smooth collaboration and interaction between teams. Moreover, my overall experience with Pipedrive has been extremely positive, as evidenced by my enthusiasm and satisfaction with the features it offers, which significantly contribute to our operational efficiency and effectiveness.

**What do you dislike about Pipedrive?**

nothing actually

**What problems is Pipedrive solving and how is that benefiting you?**

I find Pipedrive enhances fluency between departments and offers easy call/meeting features, improving our overall networking.

**Official Response from Jorge R.:**

> Hi Robin,

Thank you for sharing your experience! 

We’re thrilled to hear that Pipedrive is helping your team communicate and collaborate efficiently. 
It’s great to know the meeting features, along with the networking capabilities, are making your workflow smoother.

Best regards,
Pipedrive Team

  ### 50. Intuitive, Fast, and Perfectly Tailored for Sales Teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dorota O. | Partner, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 17, 2025

**What do you like best about Pipedrive?**

Pipedrive is one of the few CRMs that actually understands how salespeople work. The interface is clean, the pipeline view is intuitive, and the automation features remove a surprising amount of busywork without feeling heavy-handed. It’s fast, pragmatic, and very hard to outgrow — a solid choice for teams that want structure without bureaucracy.

**What do you dislike about Pipedrive?**

Nothing to dislike, Pipedrive is perfect

**What problems is Pipedrive solving and how is that benefiting you?**

Pipeline tracking, clean and easy interface

**Official Response from Jorge R.:**

> Hi Dorota,

Thanks for the great feedback! 

We’re glad Pipedrive’s clean interface, intuitive pipeline view, and helpful automations are making your sales process easier. 
It’s great to hear the platform fits your needs so well. If you ever need support or want to optimize your setup, we’re here to help!

Best regards,
Pipedrive Team


## Pipedrive Discussions
  - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes
  - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes
  - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes
  - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote
  - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote

- [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?page=7&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A49%3A43+-0500&secure%5Bsession_id%5D=de2bf985-4013-41ae-8858-dd209daacf04&secure%5Btoken%5D=d8d87a375b9c2fde4d3e77e4c5b937b15f135ce26ee9edb1c05a0e19aabd3358&format=llm_user)
## Pipedrive Integrations
  - [3CX](https://www.g2.com/products/3cx/reviews)
  - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [Amplemarket](https://www.g2.com/products/amplemarket/reviews)
  - [Apollo.io](https://www.g2.com/products/apollo-io/reviews)
  - [Asana](https://www.g2.com/products/asana/reviews)
  - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews)
  - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews)
  - [Calendar](https://www.g2.com/products/calendar/reviews)
  - [Calendly](https://www.g2.com/products/calendly/reviews)
  - [CallTools](https://www.g2.com/products/calltools/reviews)
  - [CircleLoop](https://www.g2.com/products/mission-labs-ltd-circleloop/reviews)
  - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews)
  - [Clay](https://www.g2.com/products/clay-com-clay/reviews)
  - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
  - [CompanyCam](https://www.g2.com/products/companycam/reviews)
  - [Confluence](https://www.g2.com/products/confluence/reviews)
  - [Convex](https://www.g2.com/products/convex/reviews)
  - [Convoso](https://www.g2.com/products/convoso/reviews)
  - [CRM Assistant for Gmail™](https://www.g2.com/products/crm-assistant-for-gmail/reviews)
  - [Drive Uploader](https://www.g2.com/products/drive-uploader/reviews)
  - [Facebook](https://www.g2.com/products/facebook/reviews)
  - [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews)
  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google Authenticator](https://www.g2.com/products/google-authenticator/reviews)
  - [Google Meet](https://www.g2.com/products/google-meet/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)
  - [Harvest](https://www.g2.com/products/harvest/reviews)
  - [HostBill](https://www.g2.com/products/hostbill/reviews)
  - [HQ Rental Software](https://www.g2.com/products/hq-rental-software/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Hunter](https://www.g2.com/products/hunter/reviews)
  - [Instantly](https://www.g2.com/products/instantly/reviews)
  - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews)
  - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)
  - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews)
  - [JobTread](https://www.g2.com/products/jobtread/reviews)
  - [Jotform](https://www.g2.com/products/jotform/reviews)
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
  - [Keap](https://www.g2.com/products/thryv-keap/reviews)
  - [Klaviyo](https://www.g2.com/products/klaviyo/reviews)
  - [Klenty](https://www.g2.com/products/klenty/reviews)
  - [Leadfeeder](https://www.g2.com/products/leadfeeder-leadfeeder/reviews)
  - [Leadinfo](https://www.g2.com/products/leadinfo/reviews)
  - [lemlist](https://www.g2.com/products/lemlist/reviews)
  - [LinkedIn Groups](https://www.g2.com/products/linkedin-groups/reviews)
  - [Lusha](https://www.g2.com/products/lusha/reviews)
  - [MailerLite](https://www.g2.com/products/mailerlite/reviews)
  - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft D365FO Connector for ADP Workforce Now®](https://www.g2.com/products/microsoft-d365fo-connector-for-adp-workforce-now/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [MileIQ](https://www.g2.com/products/mileiq/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Odoo Accounting](https://www.g2.com/products/odoo-accounting/reviews)
  - [Oneflow](https://www.g2.com/products/oneflow/reviews)
  - [Ortto](https://www.g2.com/products/ortto/reviews)
  - [PandaDoc](https://www.g2.com/products/pandadoc/reviews)
  - [Paycove](https://www.g2.com/products/paycove/reviews)
  - [Qlik Sense](https://www.g2.com/products/qlik-sense/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [Quo](https://www.g2.com/products/quo-quo/reviews)
  - [RD Station Marketing](https://www.g2.com/products/rd-station-marketing/reviews)
  - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)
  - [RingCX](https://www.g2.com/products/ringcx/reviews)
  - [RingEX](https://www.g2.com/products/ringex/reviews)
  - [Ringover](https://www.g2.com/products/ringover/reviews)
  - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews)
  - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Sprout Solutions](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews)
  - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews)
  - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews)
  - [Stripe Invoicing](https://www.g2.com/products/stripe-invoicing/reviews)
  - [Surfe](https://www.g2.com/products/surfe/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [TimelinesAI](https://www.g2.com/products/timelinesai/reviews)
  - [Trello](https://www.g2.com/products/trello/reviews)
  - [Twilio](https://www.g2.com/products/twilio/reviews)
  - [Webflow](https://www.g2.com/products/webflow/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews)
  - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews)

## Pipedrive Features
**Sales Force Automation**
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management
- Contract/License Management

**Email Marketing**
- Email and Mobile Preview
- Manage Email Lists
- High-Volume Sending
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses
- Multi-user Account
- Surveys

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics
- Email Management
- File Management
- Deal Management

**Customization**
- Custom Fields
- Conditional Logic
- Multi-page Forms
- Design
- Forms Creation & Design

**Agentic AI - Sales Performance Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Email Tracking**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- CRM Integration

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics
- Workflow Management
- Opportunity Management
- Sales Pipeline Management
- Reporting/Analytics
- Calendar Management
- Pipeline Management
- Content Management
- Communication Management
- Visual Analytics
- Template Management
- Predictive Analytics
- Document Management
- Channel Management
- Commission Management
- Field Sales Management

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Analytics**
- Open Rates
- Link Activity
- Attachment Activity

**Incentives**
- Badges
- Triggers
- Leaderboards

**Additional Functionality**
- Embedded Forms
- Offline Capability
- Notifications
- Payments
- Mobile Forms
- Customizable Forms
- Real-Time Notifications
- Alerts/Notifications

**Additional Functionality**
- Search/Filter
- AI Copilot
- Commenting/Notes
- Content Publishing Options
- Reporting & Statistics
- Content Library
- Document Classification
- Drag & Drop
- Customizable Branding
- SSL Security
- API
- Document Management
- Document Storage
- Collaboration Tools
- Data Capture and Transfer
- Autofill
- Multi-Channel Distribution
- Convert to PDF
- Customizable Templates
- Media Library
- Generative AI
- Full Text Search
- Surveys & Feedback
- Data Import/Export
- Forms Management
- Electronic Signature
- Third-Party Integrations
- Reporting/Analytics
- Workflow Management
- Template Management
- Mobile Access

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting
- Budgeting/Forecasting
- Correlation Analysis
- Competitive Analysis
- Sales Trend Analysis
- Statistical Analysis

**Customizations**
- Email Platform Integration
- Email Scheduling
- Notifications
- Email Categorization
- Templates
- Third-Party Integrations

**Personalization**
- Profiles
- Custom Reports
- Dashboards
- Goal Setting
- Sales Reports
- Incentive Management

**Generative AI**
- Generative AI

**Additional Functionality**
- Contact Management
- Email Marketing
- Drag & Drop
- Drip Campaigns
- Workflow Management
- Customizable Fields
- Monitoring
- CRM
- Team Management
- Click Tracking
- Subscription Management
- Activity Dashboard
- API
- Location Tracking
- Customer Segmentation
- Geolocation
- Customizable Branding
- Activity Tracking
- Data Import/Export
- Mailing List Management
- Campaign Management
- Email Management
- Audience Targeting
- Reporting/Analytics
- AI Copilot
- Email Distribution
- Email Reminders
- Autoresponders
- Engagement Tracking
- Event Triggered Actions

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support
- Third-Party Integrations
- Social Media Integration
- Customer Support
- Multi-Channel Social Integration

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking
- Predictive Analytics
- Visual Analytics
- Task Management
- Contact Management
- Lead Management
- Opportunity Management
- Workflow Management

**Administrative**
- Integration
- Employee Structure
- Behavior Monitoring

**Additional Functionality**
- Dynamic Modeling
- Lead Qualification
- Lead Capture
- Real-Time Reporting
- Contact Database
- API
- Reporting & Statistics
- Role-Based Permissions
- Collaboration Tools
- Dashboard Creation
- Modeling & Simulation
- Exception Reporting
- Generative AI
- Sales Reports
- Performance Metrics
- "What If" Scenarios
- Customizable Reports
- Data Import/Export
- AI Copilot
- Graphical Data Presentation
- Drag & Drop
- Access Controls/Permissions
- Alerts/Notifications
- Business Process Control
- Multi-Currency
- Pipeline Reports

**Additional Functionality**
- Generative AI
- Gamification
- Real-Time Updates
- Employee Reward Programs
- Employee Management
- Ongoing Performance Tracking
- Benchmarking
- Commission Management
- For Sales Teams/Organizations
- Performance Metrics
- Sales Planning
- Single Sign On
- Performance Management
- Forecasting
- Quota Planning
- Accounting
- Workflow Management
- Compliance Management
- User Management
- Rewards Points
- Organizational Charting
- AI Copilot
- Access Controls/Permissions
- Customizable Branding
- Milestone Tracking
- Territory Management
- Performance Appraisal
- Calendar Management
- Alerts/Notifications
- Sales Onboarding & Training
- Employee Recognition
- Reporting/Analytics
- Ratings/Reviews
- API
- Feedback Management
- Training Management
- Goal Management
- Assignment Management
- Lead Scoring
- Search/Filter
- Electronic Signature
- Collaboration Tools
- Kanban Board
- Email Management
- Commenting/Notes
- Data Import/Export
- Prospecting Tools
- Interaction Tracking
- Product Catalog
- Live Chat
- Sales Pipeline Management
- Appointment Scheduling
- Email Templates
- Event Triggered Actions
- Transfers/Routing
- Activity/News Feed
- Lead Management
- Revenue Management
- Document Management
- Task Management
- File Sharing
- Mobile Access
- Reminders
- Mobile App
- Call Logging
- Workflow Automation

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation
- Mobile Access
- Lead Generation

**Reporting & Analytics**
- A/B Testing
- Basic Reporting

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
- Third-Party Integration
- Internal Chat Integration
- Collaboration Tools
- Prospecting Tools
- Real-Time Data

**Generative AI**
- Generative AI
- Proposal Generation

**Generative AI**
- Generative AI

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Calendar/Reminder System

**Agentic AI - Email Marketing**
- Autonomous Task Execution
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Cross-system Integration

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
- CRM Integration
- Social Media Integration
- E-Commerce Integration
- Third-Party Integrations

**Additional Functionality**
- Search/Filter
- Alerts/Notifications
- Data Import/Export
- Lead Capture
- Batch Processing
- Email Tracking
- Tagging
- Pipeline Reports
- Drag & Drop
- Segmentation
- Customizable Fields
- Role-Based Permissions
- Interaction Tracking
- CRM
- Document Storage
- AI Copilot
- Contact Database
- Referral Tracking
- Quotes/Estimates
- Multi-Channel Communication
- Lead Qualification
- Marketing Automation
- Email Templates
- Sales Reports
- Customer Journey Mapping
- Reminders
- Lead Scoring
- Data Security
- Customizable Reports
- Calendar Sync
- For Startups
- Performance Metrics
- Sales Trend Analysis
- For iPad Devices
- Customizable Templates
- Activity Tracking
- Reporting & Statistics
- For Mac Devices
- Landing Pages/Web Forms
- Lead Nurturing
- Gamification
- Prioritization
- Web-based Deployment
- Softphone
- Single Sign On
- Customer Database
- Event Triggered Actions
- Mobile App
- Email Sequences
- Customer Segmentation
- Lead Assignment
- For Small Businesses
- Live Chat
- Business Card/Badge Scanning
- Data Visualization
- Customer Social Profiles
- Social Promotion
- Monitoring
- Engagement Tracking
- Social Media Monitoring
- Customer Engagement
- Sentiment Analysis
- Brand Tracking
- Audience Targeting
- Workflow Automation

**Additional Functionality**
- Personalization
- Autoresponders
- Customer Segmentation
- Newsletter Management
- AI Copilot
- WYSIWYG Editor
- Engagement Tracking
- Preview Functionality
- Email Tracking
- Email Campaign Management
- Landing Pages/Web Forms
- Customizable Branding
- Lead Capture
- Mobile Optimization
- Customer Journey Mapping
- ROI Tracking
- Activity Dashboard
- Customizable Fields
- Reporting/Analytics
- Click Tracking
- List Management
- GDPR Compliance
- Subscriber Management
- Email Sequences
- Campaign Scheduling
- Event Triggered Actions
- Multi-Language
- Template Management
- Customizable CTAs
- Real-Time Analytics
- Dynamic Content
- CAN-SPAM Compliance
- Multi-Channel Marketing
- HTML Editor
- Contact Management
- Drip Campaigns
- Campaign Analytics
- Product Recommendations
- Image Library
- Workflow Automation

## Top Pipedrive Alternatives
  - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,420 reviews)
  - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews)
  - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,125 reviews)