--- title: Pipedrive Reviews meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features meta_description: Pipedrive reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.3 review_count: 3109 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,109 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users value the **ease of use** in Pipedrive, enjoying an intuitive interface and straightforward navigation. (574 reviews) - Users appreciate the **intuitive interface** of Pipedrive, allowing easy customization and seamless interaction without a tech background. (274 reviews) - Users appreciate the **ease of use** of Pipedrive, making daily operations and setup straightforward and user-friendly. (243 reviews) - Users commend Pipedrive for its **helpful features** that enhance client management and organization, making tasks easier. (231 reviews) - Users value the **seamless integrations** of Pipedrive, enhancing campaign attribution and boosting overall organizational efficiency. (210 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews) - Easy Setup (198 reviews) - User Interface (187 reviews) - Customer Support (179 reviews) **What users dislike:** - Users find the **missing features** and high costs of add-ons limiting for solo practices and small businesses. (230 reviews) - Users find **limited features** in Pipedrive, particularly in reporting and automation, hindering advanced functionality. (151 reviews) - Users find the **steep learning curve** challenging, requiring more training and time to master Pipedrive's features. (118 reviews) - Users face **integration issues** with Pipedrive, particularly with Google Calendar, complicating meeting details accessibility. (108 reviews) - Users find the **subscription costs excessive** , making it challenging for smaller practices to justify the expense. (102 reviews) - Limited Customization (100 reviews) - Email Management (67 reviews) - Not Intuitive (65 reviews) - Email Issues (53 reviews) - Lead Management (52 reviews) ## Pipedrive Reviews ### 1. Good design, terrible support **Rating:** 0.0/5.0 stars **Reviewed by:** Nick A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Pipedrive?** The software interface design is really good. That's what drew us to it in the first place. **What do you dislike about Pipedrive?** Support. Absolutely the worst part about Pipedrive. Our account executive, Zachary Phillips, offered us a discount during our trial. We accepted it, he said to add our billing details to the account, we did, and then he stopped responding. 5 days and two follow-up emails later, still no reply and no autoresponder saying he was out. And there is no way to reach anyone else in sales because they have no sales email and support was not able to provide me a way to contact sales. I finally got a response from the sales team lead, Spencer Smith, who just made excuses and said that Zachary has been out for a while. No acknowledgement of the fact that I had been ghosted or that they provide no other way to reach the sales team when someone is out for an extended period of time. During that time, I also reached out to support and had a chat with Ricardo that was probably the worst customer support I've ever received. He kept insisting that I should do things that weren't possible in their software. I told him it was not an option in their software, but he insisted. I sent him a Loom screen recording showing him, and then he made up a new answer, which was also incorrect. It seems that rather than get help or admit he didn't know, he prefers to make up answers and insist they are correct. His manager, Carolyn, ended up following up the conversation by telling me that what I had said was not possible, was indeed not possible, though she said it like she was informing me. I didn't need to be told, it was their own support team who doesn't seem to know how their software works. I also had reported a bug to support at the start of the week, spent almost an hour answering their questions and providing a Loom screen recording at their request, just to have them tell me it was a known issue. This is why most software companies use a bug tracker, so that they can know about bugs without wasting the customers time. Overall, I found their team to be very poorly trained, not at all knowledgeable about their own software and extremely disorganized. It was bad enough that I'm writing a negative review for the first time to warn other people not to use Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** The software solves the problem of keeping track of sales leads and marketing efforts. Which is a bit ironic since they seem to, by their own admission, have trouble keeping track of their sales leads. The fact that their own sales team struggles with managing leads is not a very good sign for the effectiveness of Pipedrive. **Official Response from Jorge R.:** > Hi Nick, Thank you for taking the time to share such detailed feedback. We sincerely regret to hear about your experience. While we’re pleased that you found value in the Pipedrive’s design and interface, it’s clear that your interactions with our sales and support teams did not meet the standards we strive to uphold. Lack of communication, delayed responses, and unclear guidance are not the experience we want for anyone considering or using our platform. Your feedback highlights important areas where we must improve, particularly around internal coordination, responsiveness, and clarity in support interactions. Please know that we take concerns like this seriously. Feedback of this nature is shared internally and used to review processes, training, and communication standards to ensure a more professional and reliable experience moving forward. We appreciate you bringing this to our attention and are genuinely sorry for your experience. Best regards, Pipedrive Team ### 2. Keeps my follow ups and call reminders in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Pipedrive?** I handle daily client follow ups and online consultation queries, so I needed one place to keep track of calls and reminders. I work as a Dietician & Nutritionist, manage a homeopathy clinic, and also create health education content. I mainly use Pipedrive to note down client names, phone numbers, and to set follow-up calls for diet and consultation work. Earlier I used to forget some follow-ups when work got busy. Now I just open Pipedrive and see who I need to call today. It was easy to start using it. I added a few people and made call reminders on the same day without reading any long guide. I use it regularly during the week when clients message me for diet follow ups or when someone asks for an online consultation. It helps me keep my small daily work organised without making things complicated. The features I use are simple but useful for me, like activities for calls, contact details in one place, and a basic pipeline to track one or two consultation cases. I also connected my email and calendar so I can see reminders on time. It fits well with how I already work in the clinic and while handling health education queries, and it saves me from writing things on paper or in random notes. **What do you dislike about Pipedrive?** There is not much to dislike for my daily use. Sometimes the search takes a moment when I have many contacts, so finding an old name can feel a little slow. A few filters reset when I switch views, so I need to set them again. On the mobile app, some details are not as easy to see as on the desktop. Notifications can feel a bit too many on busy days. **What problems is Pipedrive solving and how is that benefiting you?** Earlier, when people messaged or called for diet follow-ups, I used to save some numbers in my phone and leave some chats unread to remind myself. When work got busy, a few follow-ups slipped from my mind. With Pipedrive, I now add the person once and set a call reminder, so I don’t have to remember everything on my own. When I open the app, I can see my pending calls for the day and the name of the person I need to contact. This helps me plan my day better and finish small follow-ups on time. It also helps me keep basic details in one place, so I don’t have to search old chats again. Overall, it makes daily follow-up work more steady and less stressful. **Official Response from Jorge R.:** > Hi Ishan, Thank you for your review! We’re glad Pipedrive helps you stay organized with client follow-ups and consultations. It’s great that reminders and daily activity views help you plan your day and avoid missed calls. We appreciate your feedback about search speed, filters, mobile view, and notifications, that’s helpful for improvement. Best regards, Pipedrive Team ### 3. Effective Organization and Agile Integration with Pipedrive **Rating:** 5.0/5.0 stars **Reviewed by:** Maria V. | Adoption/Onboarding Senior Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I've been using Pipedrive at work for about two years now, and since I started, my entire day has been organized there. At the beginning of the day, I can quickly see what I need to do in the Activities tab. I can also easily build and edit my onboarding funnel and keep track of what I need to do for each opportunity assigned to me. Besides that, I can easily visualize the results of my opportunities and use those insights for important day-to-day decision-making. **What do you dislike about Pipedrive?** I think nowadays it's very easy for Pipedrive to duplicate activities that don't need to be duplicated, according to the automations that are created. For example, when I mark an opportunity as lost, it will **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves organization and configuration problems of my day, helps set priorities, ensures I don't lose important information, and organizes what I need to do and when. Additionally, having an integrated schedule **Official Response from Jorge R.:** > Hi Maria, Thank you for your review! We’re glad Pipedrive has become an essential part of your day, helping you stay organized, track opportunities, and see team interactions. It’s great that setup and Customer Support were smooth and helpful. We appreciate your feedback about duplicated activities and Google Workspace reintegration, that’s valuable for improving the platform. Best regards, Pipedrive Team ### 4. Effortlessly Organizes and Simplifies Sales Pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole S. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Pipedrive?** I find Pipedrive easy to use and user-friendly, which makes navigating my sales process a breeze. It's aesthetically pleasing, so it's not overwhelming when I look at it. It's very easy to complete tasks, helping me stay organized. The setup was very easy because it walked me through every single step. If I missed something, I could easily find where to navigate and make the necessary changes. This ease of use is really important when I'm in a rush. It's also simple to choose what stage I'm added to with just a click of a button. It is a daily tool for me, that has become part of my necessity to function. **What do you dislike about Pipedrive?** I love all of it, I have not found anything I dislike. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps me really organized throughout the week and makes it much easier to manage my sales pipeline. I have ADHD, so finding a tool that works with the way my brain needs things set up feels like a real win. **Official Response from Jorge R.:** > Hi Nicole, Thank you so much for sharing this! We’re really glad to hear that Pipedrive’s ease of use, clean design, and guided setup help you stay organized and move quickly through your sales process. It’s especially great to know it fits the way you work day to day and has become an essential tool for managing your pipeline. Best regards, Pipedrive Team ### 5. Modular, Customizable, and Easy to Use—Pipedrive Tracks Projects in Granular Detail **Rating:** 4.5/5.0 stars **Reviewed by:** Devan C. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Pipedrive?** The modularity and customization options within Pipedrive really set it apart for me. After using other CRM software in the past that felt clunky and repetitive, it’s refreshing to have a CRM that’s genuinely easy to use while still letting me track everything at a very granular level. **What do you dislike about Pipedrive?** The only reason my recommendation for Pipedrive isn’t a 10 out of 10 is the lack of being able to link multiple organizations to a single project. The way I track our projects is by linking the organization that is the actual customer, and then also linking the vendors for all purchased components. That way, the CRM almost acts like a version-control solution, and it lets me look back on previous projects to see which companies I used for shipments, procurement, and similar items. It would make a HUGE difference in how I use Pipedrive if multiple organizations could be attached to one project. Right now, I’m using labels to sort of “attach” vendors, but it’s really just a band-aid fix. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is my company’s main CRM, and I also use it as a redundant tracker for project progression. From a CRM perspective, it’s incredibly beneficial thanks to its native features and the level of granular tracking it provides. It’s also very helpful for redundancy, since it pushes me to enter information that effectively becomes an archive I can refer back to later. **Official Response from Jorge R.:** > Hi Devan, Thanks for the review! We’re happy to hear you find Pipedrive easy to use, flexible, and great for detailed tracking. It’s great that it works well both as your main CRM and as a way to track project progress and keep a reliable record. We also appreciate your feedback about linking multiple organizations to one project. That’s a helpful suggestion, and we’ll share it with our product team for consideration. Best regards, Pipedrive Team ### 6. User-Friendly CRM with Room for Advanced Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Marlon Eugenio P. | Sales Manager/Ops/Emablement/Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Pipedrive?** I really like that Pipedrive is very easy to use and user-friendly. It has all the features that we expect from a good CRM system. The initial setup was pretty easy. We didn't even need to set up an onboard call, even if they had offered it. It was simple to set up the pipeline, the deal logic, and determine what fields were necessary at each stage. Pipedrive is now working very well for us. **What do you dislike about Pipedrive?** I think it's mostly really good. The only thing that comes to mind is the reports. They have some cool ones, but they are mostly basic. So if you want to cross some specific data and do some cohort analysis, you would need an external tool. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us keep track of activities, deals, leads, won deals, and other sales data. **Official Response from Jorge R.:** > Hi Marlon, Thank you for your review! We’re glad to hear that Pipedrive is easy to use and set up, and that it’s helping you manage your pipeline, deals, and sales data efficiently. It’s great that the platform is meeting your CRM needs without extra setup hassle. We appreciate your feedback about reporting. We understand that more advanced analysis sometimes requires external tools, and your input helps us know where we can improve. Best regards, Pipedrive Team ### 7. Intuitive and Powerful CRM with Customizable AI Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda G. | Business Development Specialist, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Pipedrive?** I use Pipedrive in my day-to-day workflow to manage leads, call efforts, email efforts, and future outreach attempts. I like how it's easy to use, and I appreciate the insights and reports that I can pull with the AI reporting tool. I find it really easy to customize a report for exactly what I'm looking for. It's also very easy to set up, and I can quickly get the metrics or information I need from my lead list without much hassle. **What do you dislike about Pipedrive?** Sometimes being able to navigate around and get to what I need to with less clicks, that would be something to improve on. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage leads, schedule my tasks, keep track of when to contact people, and store all notes in one place. **Official Response from Camilla Pacheco:** > Hello, Amanda. Thank you for your feedback! It’s great to know that Pipedrive is helping you manage leads and customers effectively. We truly appreciate it your input. If you ever need assistance or have more feedback, feel free to reach out to us. Kind regards, The Pipedrive Team ### 8. PipeDrive Review **Rating:** 5.0/5.0 stars **Reviewed by:** Reenu J. | Partnerships Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** Pipedrive offers a clean, intuitive interface that makes sales pipeline management incredibly easy. The drag-and-drop functionality, customizable stages, and clear visual tracking help keep our team focused on deals that matter. The automation tools, activity reminders, and email integration save time and ensure consistent follow-ups. The reporting and insights dashboard give us a quick overview of performance without needing complex setups. Overall, it’s a practical, user-friendly CRM that drives accountability and sales productivity. **What do you dislike about Pipedrive?** There is no such dislikes in pipedrive. Mobile friendly version if possible in future would be a suggestion. **What problems is Pipedrive solving and how is that benefiting you?** ipedrive helps organize and streamline the sales process by providing a visual pipeline, automating tasks, and improving follow-ups. This results in better productivity, consistent sales, and more accurate forecasting. **Official Response from Jorge R.:** > Hi Reenu, Thank you for your review! We’re thrilled to hear that Pipedrive’s clean interface, drag-and-drop pipeline, automation tools, and reporting dashboards are helping your team stay organized, productive, and focused on the right deals. We appreciate your suggestion about a mobile-friendly version, that’s great feedback for our team. Best regards, Pipedrive Team ### 9. Quickly applicable and flexibly configurable solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Pipedrive?** The clarity, free configuration, and accompanying functionalities are particularly noteworthy. No matter which direction you want to create data records from, all previously defined data fields can be created, and you will be notified of any important missing information. Despite the complexity of options lurking in the details, such as embedding automations or sequences, you are guided step by step and, even as a layman, you don't lose track of the big picture. **What do you dislike about Pipedrive?** It depends—if you want to get started quickly and try out lots of features later on, then I can definitely recommend Pipedrive. So far, I haven't really found anything that I miss or that isn't well designed. **What problems is Pipedrive solving and how is that benefiting you?** We had trouble finding a function to create closed and won deals as renewals in a new pipeline right away, and we solved it using the duplicate function, but with Automations, we built a custom function that can automate this step in the future. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad you appreciate Pipedrive’s clarity, flexibility, and step-by-step guidance, even with advanced features like automations. It’s great to hear you built a custom solution for renewals using automations. Best regards, Pipedrive Team ### 10. Perfect CRM Solution with Intuitive, Visual Deal Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Sam G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Pipedrive?** We love how simple and clean the layout is. It is easy and intuitive to know exactly where we are at with each and every deal. It keeps them top of mind and trying to avance each deal through the pipeline. What can be easier than trying to advance each "chess piece" from one side of the table to the other. We have tried many other CRM tools, but they were just databases that hold information. We were looking for something that specifically helps us track deals as they move through the sales pipeline. In other CRM's the information gets burried and forgotten about. We were using an app called trello for just this function because it was extremely visual and easy to track. The problem was it did not have the CRM function so we were having to bounce between two difference applications. Pipedrive has the same visuals, and drag and drop functionality as trello, but is has everything we need in one spot with the CRM. It is working perfectly for me. It was super easy to get everything set up and dialed in and it was extremely user friendly with almost no learning curve. The deal pipelines stay open all day long so that advancing deals through the pipeline stays top of mind. This has become our go to program to track sales and we love how simple it is. I am very pleased that I discovered Pipedrive. It is exactly what I was looking for. **What do you dislike about Pipedrive?** Right now there is nothing that we do not like about the program. We have gone through 3 different CRM programs and this one is perfect for me. **What problems is Pipedrive solving and how is that benefiting you?** We needed a simple, user friendly way to track deals as they move through the pipeline and easily know how much value is at each stage or what deals are growing stale. We have tried other CRM's but it we had to create custom reports, or create complicated fields. This was simple to set up and it functions exactly like an app called trello that we were using to track deals except this calculates deal values, and is a CRM all in one. I do not know why it took so long to find this. **Official Response from Jorge R.:** > Hi Sam, Thank you for the wonderful review! We’re thrilled to hear that Pipedrive’s visual layout, drag-and-drop pipeline, and simple setup make it easy for you to track deals and stay organized. It’s great to know it gives you the Trello-style experience you liked, combined with the full CRM features you needed. We’re glad Pipedrive has become your go-to tool, and we appreciate you taking the time to share your experience! Best regards, Pipedrive Team ### 11. Organizes Tasks with Ease, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Pipedrive?** I like using Pipedrive to organize upcoming events with clients. My favorite part is the to-do list feature, which lets me create tasks with my descriptions and set due dates. It helps me stay on task and organized, preventing forgetfulness. I also appreciate that Pipedrive is easy to work through and not difficult to understand. The guidance of the sales process is another aspect I like. **What do you dislike about Pipedrive?** Right now I am linked to all of my coworkers and get notifications for each of their emails. This is something I likely can fix but I do not need everything they are getting/doing. I think it would be great if our company could use it with Cater Ease, a platform we create proposals/contracts on. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to keep track of events with clients and manage my tasks efficiently, helping me stay organized and avoid being forgetful. **Official Response from Jorge R.:** > Hi Stephanie, Thank you for your review! We’re glad Pipedrive helps you stay organized with client events and tasks. It’s great that the to-do list and sales process guidance keep you on track. We appreciate your feedback about notifications and integration with Cater Ease. Best regards, Pipedrive Team ### 12. Pipedrive: Intuitive CRM with Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** hayley W. **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I like that Pipedrive is self-intuitive, making it really easy to use and set up. Having the support of an account manager is great for any additional information we need. The free webinars that are held regularly help us keep up to date with new services and features of Pipedrive that we weren't aware of. **What do you dislike about Pipedrive?** There are certain elements that don't align with how we would like to use Pipedrive. There are certain reports that can't be pulled from the data, certain deal pages can only be accessed a certain way. So there are a few gremlins but we found a workaround to all of those to ensure that it works smoothly for us. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps all our project and client information in one place, eliminating the need for spreadsheets and fragmented platforms. It tracks client communication and uploads files, ensuring our records are up-to-date. **Official Response from Jorge R.:** > Hi Hayley, Thank you for your review! We’re glad to hear that Pipedrive’s intuitive design, account manager support, and free webinars are helping you stay up to date and make the most of the platform. We appreciate your feedback about reporting limitations and deal page access. It’s great that you found workarounds to keep things running smoothly. We’re happy Pipedrive is helping you keep all project and client information in one place, track communications, and maintain up-to-date records! Best regards, Pipedrive Team ### 13. Easy to implement, flexible pipelines, and user-friendly for the whole team **Rating:** 4.5/5.0 stars **Reviewed by:** Amber W. | GTM & Partnerships Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** Implementation was a breath of fresh air, quick, well-guided, and supported by a responsive team with thought provoking setup questions. Moving from one pipeline to multiple has been a major upgrade, and the clearer stage structure makes deal tracking much easier for everyone. Pipedrive is genuinely user-friendly, even for a teammate who isn’t tech-savvy. The visual pipelines, customizable stages, and built-in reminders make it simple to see where every deal stands and stay on top of follow-ups. Overall, a smooth implementation and a CRM that fits how we actually work. **What do you dislike about Pipedrive?** The shared team inbox is a great addition, but adding automation to alert the assigned user (task or email) would help ensure nothing gets missed. A bit more flexibility to manage or keep lead and deal fields separate for cleaner organization. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us manage four separate sales pipelines, track leads, contacts, deals, and tasks, and keep our entire team aligned. The shared team inbox centralizes communication, and the platform makes it easier to forecast and stay organized across all stages of our sales process. **Official Response from Jorge R.:** > Hi Amber, Thank you for your feedback! We’re thrilled to hear that the implementation and multiple pipeline setup have made deal tracking easier and that Pipedrive’s user-friendly interface is helping your team stay organized. We also appreciate your suggestions regarding automation for the shared inbox and more flexibility with lead and deal fields, your input helps us continue improving the platform. Best regards, Pipedrive Team ### 14. Intuitive CRM with Room for Analytical Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Pipedrive?** I like how intuitive and visual Pipedrive is. The drag and drop pipeline makes it easy to see where every deal stands at a glance, and quickly move opportunities through each stage without added complexity. I really appreciate the activity reminder and automation features, which help ensure follow-ups don't get missed and maintain consistency with outreach. Additionally, the onboarding process is intuitive, and the platform does a good job of guiding you through the necessary steps like setting up pipelines and stages. **What do you dislike about Pipedrive?** The reporting and analytics, while useful for basic insights, can feel somewhat limited when trying to build more advanced or highly customized reports. For deeper analysis, it sometimes requires exporting data or relying on integrators. Continuing to improve upon data and analysis in the platform would be helpful to have to speed up the process. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves the problem of managing a high volume of deals and follow-ups without anything slipping through the cracks. It gives me a clear, visual view of the entire sales pipeline, so I always know where each account stands, what the next step is, and which deals need immediate attention. This benefits me by keeping my day organized and proactive rather than reactive. Automated reminders, activity tracking, and deal stages help ensure consistent follow-ups with clients, shorter sales cycles, and better visibility for forecasting. Overall, it allows me to spend more time building relationships and closing deals instead of manually tracking tasks or updating spreadsheets. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad Pipedrive’s visual pipeline and automations help you stay organized and keep follow-ups on track. It’s great to hear onboarding was smooth and intuitive. We also appreciate your feedback on reporting and analytics and will share it with our team. Best regards, Pipedrive Team ### 15. Visually Simple, Robust CRM with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Taless d. | Head of B2B, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Pipedrive?** It is visually very easy to use. I have experience with other CRMs (like Hubspot, Zoho...) and Pipedrive is robust enough, while being simple to use. When I took over the biz dev team at a new job, one of my first steps was to implement Pipedrive. Their tech support and KAM is excellent. Super available and helpful. It is easy to integrate with core tools. **What do you dislike about Pipedrive?** Some features still have a slight beta feel to them. Like every other CRM, their pitch feels a bit too much like a tool that solves all the world's problems. You learn its limitations as you begin use it. Still the best CRM in the market. **What problems is Pipedrive solving and how is that benefiting you?** I run a biz dev and customer success team that was using spreadsheets to keep track of things. We are interested in scheduled activities, reminders, and reporting features. **Official Response from Jorge R.:** > Hi Taless, Thank you for your feedback! We’re glad Pipedrive’s visual interface, ease of use, and robust features have helped your biz dev team. It’s great to hear our support and integrations are working well for you. We appreciate your note about some features feeling a bit beta, and we’re happy Pipedrive is helping with activities, reminders, and reporting! Best regards, Pipedrive Team ### 16. Easy to Use, Seamless Integration, and Intuitive Features **Rating:** 4.5/5.0 stars **Reviewed by:** Marcos B. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Pipedrive?** Ease of Use, Ease of integration, User Friendly, Intuitive and forward thinking features. **What do you dislike about Pipedrive?** Nothing shouts out that I dislike particularly, but I notice when scheduling future activities it makes my calendar look cluttered. I can probably adjust the settings to get around this, but would prefer if my calendar wasn't populated and instead my activities could be only listed on the calendar within the app - or an easy button feature when arranging activities to avoid the entry going to my google calendar **What problems is Pipedrive solving and how is that benefiting you?** Providing a one stop shop CRM, handling all of my daily tasks in one app **Official Response from Jorge R.:** > Hi Marcos, Thank you for your review! We’re glad to hear that you find Pipedrive easy to use, intuitive, and well integrated, and that it works as a one-stop CRM for managing your daily tasks. We also appreciate your feedback about calendar clutter when scheduling activities. That’s a helpful suggestion, and we’ll be sure to share it with our team as we continue improving calendar and activity settings. Best regards, Pipedrive Team ### 17. Intuitive Visual Pipeline with Powerful Automation and Customizable Dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** What stands out immediately is how intuitive and visual the platform is. The pipeline layout makes it incredibly easy to track deals at every stage, move opportunities forward with simple drag-and-drop actions, and quickly identify bottlenecks. For sales-focused teams, this clarity is a huge advantage. The automation features are another strong point. Setting up automated follow-ups, activity reminders, and workflow triggers helps reduce manual work and keeps the team consistent. The reporting dashboards are clean and customizable, giving clear insight into performance without feeling overwhelming. **What do you dislike about Pipedrive?** On the downside, some advanced features—like more in-depth reporting or certain customizations—require higher-tier plans. For companies looking for a heavily marketing-driven or all-in-one enterprise solution, it may require additional integrations. **What problems is Pipedrive solving and how is that benefiting you?** it works well within the business, you can track opportunity's a lot easier **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad you find the pipeline visual, intuitive, and easy to use. It’s great that drag-and-drop, automations, and dashboards are helping your team stay organized and track performance clearly. We appreciate your feedback about advanced features and plan tiers, as well as the need for extra integrations in some cases. Best regards, Pipedrive Team ### 18. Organized and Fast CRM with Seamless Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Andres O. **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I use Pipedrive to organize my sales opportunities and deals. I find it awesome for organization, and it's so much better and faster than other CRMs I've tried in the past. The speed of the interface and how easy it is to do what I need makes it incredibly valuable to me. Even with a heavy daily workload managing several opportunities and projects, Pipedrive's fast and friendly interface makes my job a lot easier. Also, the initial setup was super easy, and I was able to catch up with everything in no time. **What do you dislike about Pipedrive?** Nothing, Pipedrive is great! **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to organize my sales opportunities efficiently. It's fast, organized, and user-friendly, which makes managing my workload much easier, especially when it's heavy. **Official Response from Jorge R.:** > Hi Andres, Thank you for the great review! We’re so glad to hear that Pipedrive helps you stay organized and manage your sales opportunities efficiently. It’s great to know the speed, ease of use, and simple setup make your daily workload easier, especially when things get busy. Best regards, Pipedrive Team ### 19. Pipedrive: Elevates Workflow with Intuitive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Pipedrive?** I love how Pipedrive has improved my workflow in a big way compared to our previous CRM. The ability to separate leads and deals is great, and being able to see when emails are opened and which links are clicked by my contacts is a game changer. I also really like the 'next action' tool, which prompts me to set the next step for each lead or deal, helping me stay on top of my pipeline. The initial setup was quite easy and intuitive, and they have a great onboarding process. **What do you dislike about Pipedrive?** I like sequences to send emails to my leads. But there's no way to pause that to make sure that the emails don't get sent over the holiday season. Also you can set the emails to be sent after x number of days, but it's always the same time. It would be great if you could vary time (example: send 2nd emails in 3 days + 37 minutes). **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has significantly improved my workflow by separating leads and deals, tracking email opens and clicks, and helping me stay on top of my pipeline with the next action tool. **Official Response from Jorge R.:** > Hi, Thank you for your detailed feedback! We’re glad to hear that Pipedrive has improved your workflow, helping you separate leads and deals, track email engagement, and stay on top of your pipeline with the next action tool. It’s great that the setup and onboarding were easy and intuitive. We also appreciate your suggestions about pausing sequences for holidays and adding more flexibility in email timing, this is valuable input for our team. Best regards, Pipedrive Team ### 20. User-Friendly CRM with Room for Cost Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I love Pipedrive. It's simple to use and makes tracking my notes for each project easy. I like how you can create deals and move them according to the stage of each project. From start to finish, I can add notes depending on the stage, all the way through to production and install. I also appreciate how easy and simple it is to navigate and how quickly I picked it up from the first day of use. It's great for seeing workflow for everyone utilizing it. **What do you dislike about Pipedrive?** I felt the monthly cost is a bit high and seemed like a stretch for our management to approve. Maybe because we are trying it out. Only improvement would lower the monthly cost so more team members have access. Only sales are granted access. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for CRM and project management. It's simple to use, helping me keep track of notes for each project and manage deals as they move through stages. It enhances my workflow visibility and is easy to navigate. **Official Response from Jorge R.:** > Hi Matt, Thank you for the great feedback! We’re glad Pipedrive’s simplicity, deal stages, and note-tracking help you manage projects and see your team’s workflow clearly. We also appreciate your feedback on pricing and access and will share it with our team. Best regards, Pipedrive Team ### 21. Streamlined Sales with Pipedrive's Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Nova Mabelle C. **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I like Pipedrive's intuitive, user-friendly interface as it makes navigating so simple and efficient, which allows me to manage my sales pipeline effectively and avoid missing follow-ups or opportunities. What's particularly valuable for me are the AI-generated insights that help me analyze leads right from my dashboard, giving me a clear analysis of my leads and helping me identify trends to create targeted strategies to increase sales. Integrating Pipedrive with Outlook syncs emails and calendar events directly with my pipeline, keeping all activities centralized and making my workflow more efficient. The initial setup was very easy, taking me only a few hours to learn almost everything. Overall, these features make Pipedrive a valuable tool for streamlining my workflow and driving results. **What do you dislike about Pipedrive?** I haven't experienced any major issues. One suggestion would be to expand notifications to include weekly and monthly progress, not just daily updates. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage my pipeline better, focusing on promising leads and following up timely. The intuitive interface and AI insights streamline my workflow, helping analyze leads and create sales strategies. Integrating with Outlook centralizes activities, enhancing efficiency. **Official Response from Jorge R.:** > Hi Nova, Thank you for the detailed feedback! We’re thrilled to hear that Pipedrive’s intuitive interface, AI insights, and Outlook integration are helping you manage your pipeline, analyze leads, and streamline your workflow. It’s great that the initial setup was quick and easy for you. We also appreciate your suggestion about expanding notifications to weekly and monthly updates, this is valuable input for our team. Best regards, Pipedrive Team ### 22. Easy CRM with Excellent Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** blake C. **Reviewed Date:** December 11, 2025 **What do you like best about Pipedrive?** I use Pipedrive to organize and structure my deals, which helps me avoid losing track of my progress and follow a guideline to maintain consistency. I'm typically not great at organization, so Pipedrive really keeps me focused and also provides accurate data for my management team. What I like most is that it's super easy to use. As someone new to CRMs, it's been easy to pick up and learn. Entering data is straightforward, which means it doesn't feel like a chore. It's also easy to input data after calls and appointments to keep track. The initial setup was very easy, and the onboarding call was a great help. **What do you dislike about Pipedrive?** I don't use all of the data that you can get from Pipedrive because at this time, it's not required for me. Sometimes all the automations can be a little intimidating. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to organize and structure my deals, which helps me stay focused, prevents losing track of progress, and provides accurate data to my management team. **Official Response from Jorge R.:** > Hi Blake, Thank you for your feedback! We’re glad to hear that Pipedrive is helping you stay organized, focused, and consistent with your deals, while also providing valuable data for your management team. It’s great to know that the platform is easy to use and that the onboarding call helped you get started quickly. We also appreciate your note about automation and the amount of available data, our team is always here if you need guidance on making the most of these features. Best regards, Pipedrive Team ### 23. Simplifies Sales with Ease and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. **Reviewed Date:** December 10, 2025 **What do you like best about Pipedrive?** I love the ease of Pipedrive and that it is not over complicated. I use it for my sales job, and it helps me keep organized with the deals I'm working on and the different stages other deals are in. It also automatically reminds me when I need to follow up with a customer. I switched from Salesforce, and the initial setup was very easy to learn, plus all of our information synced very easily. We recommend it to others in our field all the time. **What do you dislike about Pipedrive?** I would like a better way to track my phone calls. It does not let me just write notes about a call I already had. It prompts me to make a new phone call every time so I resort to just using the notes feature instead of the phone feature. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps me organized with deals and stages, and automatically reminds me to follow up with customers. It's easy to use, not overcomplicated, and allows quick access to needed information, unlike my previous CRM. **Official Response from Jorge R.:** > Hi Tyler, Thank you for your feedback! We’re glad Pipedrive is helping you stay organized with deals and follow-ups, and that the setup and Salesforce data sync went smoothly. We appreciate your note about tracking phone calls, your feedback helps us improve. Our team is always here if you need tips or support! Best regards, Pipedrive Team ### 24. Effortless Organization and Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Darius H. **Reviewed Date:** December 03, 2025 **What do you like best about Pipedrive?** I really appreciate how Pipedrive offers a seamless ease of use, making technology integration effortless. The platform doesn't require extensive training, allowing me to learn as I go, which is incredibly beneficial for maintaining productivity. One of its standout features is the integration capability, specifically being able to link my Gmail account. This integration ensures that I do not miss any emails as they come directly into Pipedrive, saving time and increasing efficiency since I don't need to leave the platform to check my emails. Additionally, the initial setup was very straightforward; I could pretty much log in and start using it immediately. This user-friendly setup ensures a smooth transition to full functionality without any significant barriers. **What do you dislike about Pipedrive?** None **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive keeps me organized and ensures I stay on top of follow-ups. Its technology integration, like linking Gmail, means I never miss emails, saving time. The ease of use allows learning on the go without much training needed. **Official Response from Jorge R.:** > Hi Darius, Thank you for your feedback! We’re glad to hear that Pipedrive’s ease of use, Gmail integration, and straightforward setup are helping you stay organized and on top of follow-ups. It’s great that the platform is saving you time and keeping your workflow smooth. We’re always here if you need any support! Best regards, Pipedrive Team ### 25. Intuitive UI and Seamless Client Management **Rating:** 5.0/5.0 stars **Reviewed by:** Luca M. **Reviewed Date:** December 03, 2025 **What do you like best about Pipedrive?** I use Pipedrive to maintain and organize my interactions with clients, and it effectively prevents me from getting overwhelmed. It ensures no emails or client interactions fall through the cracks and helps me stay on top of follow-ups. I particularly like the user interface because I am very attentive to UX/UI. Pipedrive offers an intuitive and aesthetically pleasing platform that flows smoothly, making it enjoyable to use. The clean UI, combined with drag-and-drop features and ample breathing room, ensures that information doesn't feel cluttered. There are clever ways of presenting necessary information, no matter where I am within the CRM. I'm also very satisfied with the extensive automations and customizations available, which allow me to tailor the CRM to my needs. Whenever I need advice, the support team is readily available to assist. Additionally, I've successfully integrated Pipedrive with QuickBooks, Outlook, and Gmail, which enhances its usability. The initial setup was extremely easy, with a comprehensive setup guide resembling Shopify, followed by a helpful video call with a Pipedrive representative. Overall, it's a stellar start for our first CRM experience. **What do you dislike about Pipedrive?** N/A **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to keep client interactions organized and prevent emails from falling through the cracks. It ensures I follow up promptly, and its intuitive UI makes it enjoyable to use. **Official Response from Jorge R.:** > Hi Luca, Thank you for your feedback! We’re glad Pipedrive is helping you stay organized, manage follow-ups, and enjoy using an intuitive and clean interface. It’s great to hear that the automations, customizations, and integrations with QuickBooks, Outlook, and Gmail are working well for you. We’re happy your setup went smoothly and our team could support you. We look forward to continuing to help you get the most out of Pipedrive! Best regards, Pipedrive Team ### 26. Effortless Contact Management and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby C. | North America Sales Director **Reviewed Date:** December 01, 2025 **What do you like best about Pipedrive?** I appreciate Pipedrive for its well-organized layout and easy-to-navigate format, which greatly facilitates the management of contacts and emails. The customization capabilities allow me to tailor the platform to our specific needs, enhancing usability and efficiency. It seamlessly integrates with our existing tools such as Outlook and Zendesk, which helps to maintain a unified workflow. The transition to Pipedrive from Zendesk was seamless and easy, which minimized any disruption during the switch. Furthermore, the initial setup of Pipedrive was straightforward, requiring little effort to get started effectively. Overall, my experience with Pipedrive is overwhelmingly positive, and I am very impressed with how it aids in managing customer interaction and sales processes efficiently. **What do you dislike about Pipedrive?** Be careful when connecting to Outlook that contacts that are not yours can be accidentally imported into your outlook contacts. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to maintain customer integration, email all my customers regularly, track contacts, and keep up with our sales process efficiently. ### 27. Pipedrive: Intuitive CRM with Seamless Lead Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Olu O. | Project Manager **Reviewed Date:** December 01, 2025 **What do you like best about Pipedrive?** I love using Pipedrive for its simplicity and aesthetic appeal, making it a pleasant user experience. Many CRMs are not intuitive and visually unappealing, but Pipedrive stands out as easy to use and straightforward. I appreciate how it simplifies lead tracking with an intuitive workflow that follows the natural order of sales, which effectively addresses my pain points. I also value the opportunity to access various integrations and attachments, which is a fantastic feature. Pipedrive's modern and simplified features focus specifically on the needs of the sales team, unlike other CRMs that often come with unnecessary complexities. The initial setup was remarkably easy, which added to my overall positive experience with Pipedrive. The product has become a valuable tool in our sales operations, and I wholeheartedly rate it a ten out of ten when recommending it to others. **What do you dislike about Pipedrive?** Not much, I've only been using it a few weeks but honestly not downsides yet **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to simplify lead tracking with a very intuitive workflow, aligning with sales processes and providing a clean, user-friendly experience. **Official Response from Jorge R.:** > Hi Olu, Thank you for your feedback! We’re glad to hear that you enjoy Pipedrive’s simplicity, intuitive workflow, and visual appeal. It’s great that it’s helping you streamline lead tracking and support your sales processes. We appreciate your recommendation and are always here if you need any help! Best regards, Pipedrive Team ### 28. Effortless CRM with Intuitive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Adam P. **Reviewed Date:** November 29, 2025 **What do you like best about Pipedrive?** I find Pipedrive extremely beneficial due to its simplicity and ease of use, making it accessible for daily operations. The visual layout is particularly impressive, providing a clean and digestible way to track my pipeline in stages, which is vital for my role in sponsorship sales for a football club. I also highly appreciate the smart BCC function; it allows me to keep track of emails from both my own and my team's accounts, facilitating better communication and oversight. Its modular nature is another strong point, allowing me to tailor the tool to my specific needs effortlessly. Moreover, the capability to build my own insights dashboard is invaluable, as it forces me to consider and focus on the crucial metrics that need tracking. This aspect of Pipedrive enhances strategic planning and decision-making. Together, these features contribute to a seamless management experience that reports effectively on sales activities to management. **What do you dislike about Pipedrive?** I wish that the smart BCC feature would also automatically log an email activity. Having to manually log both is very annoying and adds an extra step to my workflow. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to track follow-ups, visualize pipeline stages, and report sales activities, simplifying sponsorship sales. Its clean layout and smart BCC enhance communication, while customizable dashboards help track key metrics. **Official Response from Jorge R.:** > Hi Adam, Thank you for your feedback! We’re glad Pipedrive’s simple, visual pipeline and customization are helping you manage follow-ups, communication, and reporting more easily. We also appreciate your note about Smart BCC and email activity logging, your feedback helps us improve. If you need any support, our team is always here to help. Best regards, Pipedrive Team ### 29. Effortlessly Tracks Leads with User-Friendly Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Mike F. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Pipedrive?** I really appreciate how Pipedrive helps us stay on top of our book of business and gives us an accurate pipeline, which is crucial for our growth stage company. I love that Pipedrive is simple and easy to use, while still being a highly capable tool. It is incredibly user-friendly. I also found the initial setup to be very easy. **What do you dislike about Pipedrive?** Although, at times there are requests for more customization, I think for the most part it serves our purpose very effectively. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us stay on top of our business and understand an accurate pipeline, which is crucial for tracking headcount and yearly targets. **Official Response from Jorge R.:** > Hi Mike, We're thrilled to hear that Pipedrive’s user-friendly interface has been a valuable asset in helping your team track outbound deals and improve pipeline visibility. It's great to know it's making collaboration and sales tracking more effective for you. We appreciate your feedback on customization options for contact management and reporting, this is an area we’re actively working to improve. Your insights help us shape a better product, and we’re here to support you as your team continues to grow with Pipedrive. Best regards, Pipedrive Team ### 30. Effortlessly Tracks Deals and Opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwini K. **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I use Pipedrive to check deals and track new opportunities. I like that it makes it easier to manage everything on one platform without switching between them. It's the ease of use and design that I appreciate, as anything I'm looking for is available easily. The loading time for the portal is quick and fast, making it convenient to use, and navigating through it is hassle-free. The initial setup didn't take much time, and the ease of use and navigation make it quite user-friendly. **What do you dislike about Pipedrive?** There is nothing to mention **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to track deals and new opportunities all in one platform, making it easier without switching between platforms. **Official Response from Jorge R.:** > Hi Ashwini, Thank you for your review! We’re glad to hear that Pipedrive helps you track deals and opportunities all in one place. It’s great that you find the platform fast, easy to navigate, and user-friendly, and that the setup was quick and smooth. Best regards, Pipedrive Team ### 31. Revolutionized Our Sales Process Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** I use Pipedrive for the full sales drive from lead generation to managing current and future clients. The web visitors and prospector features are perfect and integral to my workflow. I appreciate how massive the impact is on qualifying leads, as it saves me a great deal of time from having to trawl through contacts on LinkedIn and across the internet. Having direct contact with the right people is a huge advantage, especially in an industry where reception desks often serve as hurdles. Pipedrive helps us bypass these, allowing for valuable use of time. I genuinely enjoy the way Pipedrive flows, which makes it quite beneficial for learning and training purposes. The integration with Xero and Google Workspace is seamless, enhancing productivity by creating a unified ecosystem. The initial setup was very easy, thanks to the quality onboarding process that streamlined our transition to Pipedrive. **What do you dislike about Pipedrive?** Nothing as yet. If I do find something I am confident the team at Pipedrive will listen & evolve. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for sales management, saving time in lead qualification and direct contact. It streamlines our process, skipping reception hurdles. Integration with Xero and Google Workspace is seamless, with easy setup and quality onboarding. **Official Response from Jorge R.:** > Hi Ryan, Thank you for your feedback! We’re glad to hear that Pipedrive is helping streamline your sales process, from lead generation to client management. It’s great to know that features like Prospector, web visitors, and integrations with Xero and Google Workspace are saving you time and improving productivity. We’re also happy that the onboarding made your setup easy! Best Regards, Pipedrive Team ### 32. Effortless Sales Management with Intuitive Interface and Time-Saving Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Pipedrive?** Pipedrive is extremely easy to use and keeps my sales process organized without feeling overwhelming. I really like how clean the interface is and how quickly you can move deals through stages. The automation features save me a lot of time on follow-ups and reminders, and the visual pipeline makes it simple to understand where every opportunity stands at a glance. It’s also great that onboarding new team members is quick because the platform is so intuitive. **What do you dislike about Pipedrive?** The main downside is that some of the more advanced features, like deeper reporting, custom automations, and certain integrations are locked behind higher-tier plans. At times, it also feels like there are limitations around customization, especially for companies with more complex workflows. The email sync can occasionally lag, and while the reporting is good, it could offer more flexibility for detailed analysis. Overall, the core product is strong, but some improvements in these areas would make it even better. **What problems is Pipedrive solving and how is that benefiting you?** Sales CRM **Official Response from Jorge R.:** > Hi, Thank you for your detailed feedback! We’re glad to hear that Pipedrive’s clean interface, visual pipeline, and automation features are helping you stay organized and streamline your sales process. We also appreciate your insights regarding advanced features, customization, and reporting, your input helps us continue improving the platform. Best regards, Pipedrive Team ### 33. Intuitive CRM with Easy Data Access and Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin D. **Reviewed Date:** November 14, 2025 **What do you like best about Pipedrive?** I appreciate Pipedrive for its excellent user interface, which greatly enhances usability and makes interaction smooth and intuitive. The ease of access from various devices like phones and computers, coupled with its cloud-based nature, facilitates seamless operations irrespective of location. I find the real-time data access and reporting features invaluable, as they allow me to make informed decisions based on current information. Additionally, I value the straightforward process of modifying fields, which contributes to a more tailored and efficient workflow. The initial setup was good, making the transition smooth and reinforcing my choice to switch to Pipedrive from SAP. Overall, these factors combined significantly benefit my management of CRM and sales cycles. **What do you dislike about Pipedrive?** I dislike the way Pipedrive handles multiple deals for the same project. It is challenging to segregate these deals easily to avoid duplicates. Specifically, when quoting to multiple companies for the same job, I prefer the opportunity to be listed as a single item rather than multiple entries. This issue is particularly problematic in the construction field where multiple vendors are often involved in the same project. **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive provides easier access to reports and real-time data, and the cloud-based interface offers seamless access across devices. Its user-friendly design and customizable fields enhance my workflow efficiency. **Official Response from Jorge R.:** > Hi Kevin, Thank you for your feedback! We’re glad to hear that Pipedrive’s user-friendly interface, cloud access, and real-time reporting are helping improve your workflow and sales management. We also appreciate your note about handling multiple deals for the same project, your input helps us understand where improvements can be made. Best regards, Pipedrive Team ### 34. Effortless Integration, Needs Better Automation **Rating:** 3.5/5.0 stars **Reviewed by:** Johnathan D. **Reviewed Date:** November 13, 2025 **What do you like best about Pipedrive?** I find Pipedrive amazing to work with due to its automation flow and user-friendly interface, making it easy to maneuver through the system. It's a great asset for my company, and I'm excited to build on the capabilities we’ve already started implementing. I particularly appreciate how effortlessly the stages within Pipedrive flow and how it facilitates easy communication with my entire team, ensuring clarity about our ideal stages. The integration capabilities of Pipedrive are also excellent, seamlessly connecting with tools like Slack, Aircall, and Postman, which makes our workflow smooth and interconnected. **What do you dislike about Pipedrive?** I find the ease of setting up automations in Pipedrive needs improvement. Although there are tiered functionalities, it sometimes requires digging through numerous workarounds to achieve automation tasks. Additionally, the initial setup presented challenges specifically related to the automation flow, necessitating support from Pipedrive to configure it correctly. **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive facilitates seamless integration with tools like Slack and Aircall, enhancing automation and communication efficiency for my team. **Official Response from Jorge R.:** > Hi Johnathan, Thanks for sharing your experience! We're glad to hear Pipedrive’s interface, automations, and integrations with tools like Slack and Aircall are helping your team stay organized and connected. We appreciate your feedback about automation setup as well. We're always working to make this easier, and it’s great that our support team could help you get things running smoothly. Thanks again for taking the time to leave your review! Best regards, Pipedrive Team ### 35. Intuitive CRM with Robust Reporting and Mobility **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony M. **Reviewed Date:** January 27, 2026 **What do you like best about Pipedrive?** I like how intuitive and easy Pipedrive is to use. The mobile app is slick and it creates actual functionality for our sales team instead of being process for the sake of process. The intuitive interface allows our team to quickly move from deal-to-deal, and the mobile app lets them log from anywhere, including nice integrations with phone and email. **What do you dislike about Pipedrive?** The ability to track multi-year deals is somewhat clunky. We have sorted a workaround using products, but this was surprising to see there wasn't a better native solution. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive allows our sales team to stay nimble, track all activity, and enhances reporting on our leads, deals, and sales activity by representative. **Official Response from Jorge R.:** > Hi Anthony, Thank you for your review! We’re glad Pipedrive’s intuitive interface and mobile app help your sales team stay productive and work efficiently from anywhere. We also appreciate your feedback on tracking multi-year deals and will share it with our team. Best regards, Pipedrive Team ### 36. Intuitive CRM Solution with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Erika C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Pipedrive?** I like Pipedrive's intuitive interface because it makes it easy to monitor deal progress and set reminders. It also helps me collaborate with other teams and stay organized, ensuring that no opportunities slip through the cracks. The setup process was really easy and quick, which I found very convenient. **What do you dislike about Pipedrive?** NONE **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me manage our sales pipeline and keeps track of our deals, activities, and follow-up in one place. Its intuitive interface makes it easy to monitor deal progress, set reminders, collaborate, stay organized, and ensure no opportunities slip through the cracks. **Official Response from Jorge R.:** > Hi Erika, Thank you for your review! We’re glad to hear that Pipedrive’s intuitive interface makes it easy for you to track deal progress, set reminders, and collaborate with your team. It’s great that the quick setup made getting started simple and convenient. We’re happy Pipedrive is helping you manage your sales pipeline and keep everything organized in one place. Best regards, Pipedrive Team ### 37. Pipedrive Keeps Our Team Organized with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob F. **Reviewed Date:** November 13, 2025 **What do you like best about Pipedrive?** I love Pipedrive because it is the best thing ever for our sales software needs. It keeps my team organized and the layout is particularly friendly for non-technical users, making it accessible for everyone. I am impressed by the interaction capabilities and automation, as they significantly speed up our processes. Integration with a wide range of tools works great, making it a flexible choice for our varied software environment. Furthermore, the initial setup was super easy and the team provided excellent support, ensuring a smooth transition. These aspects, combined with a perfect experience, make Pipedrive a tool I highly recommend with a solid 10 out of 10 for recommendations to friends or colleagues. **What do you dislike about Pipedrive?** nothing, it's perfect the way it is **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive keeps the team organized and speeds us up with its interaction capabilities and automation. Its layout is user-friendly even for non-techies. **Official Response from Jorge R.:** > Hi Jacob, Thank you so much for sharing such an enthusiastic review! It’s wonderful to hear how well Pipedrive fits your team’s workflow, especially that the interface feels accessible for everyone and that the automations and integrations are making a real difference in your speed and organization. We're also glad the setup and support experience felt smooth and helpful. Knowing you’d recommend Pipedrive so strongly means a lot to us. We’re excited to keep supporting your growth and success! Best regards, Pipedrive Team ### 38. Intuitive UI, Effortless Project Management **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth R. **Reviewed Date:** November 19, 2025 **What do you like best about Pipedrive?** I love Pipedrive for its intuitive user interface, which is compact, straightforward, and easy to navigate. The colors are also eye-catching, enhancing the visual experience. I appreciate how it efficiently helps us keep track of projects and provides us with overall statistics of our activities, making project management, tracking, and scheduling seamless. The transition from our previous software, Monday, to Pipedrive was driven by its ease of use, and the initial setup was pretty straightforward, thanks to the assistance from the provider. This seamless setup allowed us to familiarize ourselves with various tools that might be useful, ensuring a smooth onboarding process. **What do you dislike about Pipedrive?** Nothing, its very good. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for project management, tracking, and scheduling, which helps keep track of projects and provides overall activity statistics. Its user-friendly interface makes it easy to navigate and manage tasks efficiently. **Official Response from Jorge R.:** > Hi Kenneth, Thanks for your review! We’re glad to hear Pipedrive’s easy-to-use interface and visual layout make project tracking and scheduling smoother for you. It’s great that your switch from Monday went well, and the setup support helped you get started quickly. If you ever want help getting even more out of Pipedrive, we’re here for you. Best regards, Pipedrive Team ### 39. Visual Sales Management and Strong Support **Rating:** 4.5/5.0 stars **Reviewed by:** Luís B. **Reviewed Date:** October 21, 2025 **What do you like best about Pipedrive?** I have been using Pipedrive for about a year to manage my pipeline of deals, and I really enjoy its capabilities. The initial setup was straightforward and not difficult, which speaks volumes about its user-friendly interface. Even though their customer support was good and someone helped me out, I found it easy enough to navigate without any assistance. Pipedrive has really helped me with time management by having everything in one place, and it offers a visually compelling way to manage my sales funnel. I particularly appreciate the pipeline lists and the ability to visualize deals from beginning to end, which enhances my understanding of the sales process. Another feature I find incredibly useful is the capability to create multiple pipelines, which I utilize for different business lines. I am also considering upgrading my subscription because I am quite satisfied with the service, provided the pricing remains reasonable. Its overall functionality is excellent enough for me to rate it a nine out of ten, indicating my high likelihood to recommend it to others. **What do you dislike about Pipedrive?** I would like to have email integration, which I currently do not have. It should be part of the basic package. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for time management and consolidating everything in one place, helping me manage my sales funnel visually, which aids in initiating deals and converting leads effectively. **Official Response from Jorge R.:** > Hi Luis, Thank you for sharing such detailed feedback! We’re thrilled to hear that Pipedrive has made it easier for you to manage your deals, save time, and visualize your sales funnel effectively. It’s great to know you find the setup simple, the interface intuitive, and the multiple pipelines feature valuable for your business lines. We also appreciate your feedback about email integration, we’ll make sure to pass this along to our product team for consideration. Best regards, Pipedrive Team ### 40. Cost-Effective, User-Friendly CRM with Room for Reporting Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Pipedrive?** I appreciate Pipedrive for its ease of use and straightforward interface which makes it easy to manage and navigate through. It’s ideal for small businesses like ours because it’s not only easy to use but also cost-effective compared to more complex CRM solutions like HubSpot or Salesforce. The cost-effectiveness of Pipedrive was a major influence on my decision to choose it. Additionally, Pipedrive’s features such as the ability to track lead flow traffic statistics, source implementation, and activities tracking are invaluable. The permission-based levels and lead generation functionalities are also beneficial. I find the pipeline management and activities tracking highly effective, and I am pleased with the security measures Pipedrive has in place. The newly added AI polls and the ability to integrate with Zapier to create automations have notably improved the workflow. As long as Pipedrive maintains its cost-effectiveness and security, along with innovative features like AI, I would consider purchasing it again in the future. **What do you dislike about Pipedrive?** I dislike the limitations in the reporting section, particularly the restricted number of filters that can be applied per report. This limitation makes it inconvenient for tracking custom metrics. Although I understand there are different pricing plans, I believe that comprehensive reporting should be a core feature available to all users, regardless of the plan. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves lead flow management, tracks sales statistics, and supports activity tracking, benefiting my business with cost-effective and straightforward functionality. **Official Response from Jorge R.:** > Hi, Thanks for your feedback! We're happy to hear you find Pipedrive’s interface, affordability, and automation features valuable for managing your sales and leads. We appreciate your note on reporting filters, our team is working to make reporting even more flexible. Great to know Pipedrive is helping you stay organized and efficient! Best regards, Pipedrive Team ### 41. Simple and Flexible—A Joy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Martim P. | managing partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Pipedrive?** Pipedrive stands out for its simplicity and flexibility. The interface is extremely intuitive, allowing you to manage deals and pipelines without unnecessary complexity. It’s easy to customize stages, automate repetitive tasks, and adapt the workflow to fit your sales process. The flexibility in integrations and reporting also makes it a great tool for teams of different sizes and structures. **What do you dislike about Pipedrive?** While Pipedrive offers great functionality, the main drawback is the price. Some of the more advanced features require higher-tier plans, which can make it a bit expensive for smaller teams or startups. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me maintain full control over the sales pipeline. It provides a clear view of all deals at each stage, making it easier to prioritize tasks, track progress, and close opportunities more efficiently. This visibility has improved both organization and decision-making within the sales process.Pipedrive helps me maintain full control over the sales pipeline. It provides a clear view of all deals at each stage, making it easier to prioritize tasks, track progress, and close opportunities more efficiently. This visibility has improved both organization and decision-making within the sales process. **Official Response from Jorge R.:** > Hi Martin, Thank you for your detailed feedback! We’re glad to hear that you find Pipedrive intuitive, flexible, and effective in managing your deals and sales pipeline. It’s great to know that the customization, automation, and reporting features are helping improve your organization and decision-making. We appreciate your note about pricing, our team continuously reviews plans and features to ensure they deliver strong value for businesses of all sizes. Your input helps us make Pipedrive even better. Best regards, Pipedrive Team ### 42. Intuitive CRM with Excellent Email Integration and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel V. | Account Executive **Reviewed Date:** October 13, 2025 **What do you like best about Pipedrive?** I absolutely love Pipedrive's intuitive setup and pipeline feature. It makes tracking leads and deals effortless, providing a clear, single pane of glass view to manage sales processes efficiently. The integration with Microsoft email is fantastic, as it allows me to email clients directly and monitor engagement, such as when they open emails or click links. The chat support is always available and helpful whenever I need assistance. Overall, Pipedrive helps us stay organized, reminds us of follow-ups, and enhances our sales prospecting with insightful reports, ultimately making us more calculated in our sales efforts. **What do you dislike about Pipedrive?** I would like maybe more services to be included in our monthly fee. I know that you can add on different campaigns and marketing stuff with higher paying subscriptions, but it'd be great to have some of those other things included that we did get with another vendor. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for tracking marketing leads and sales deals, understanding our sales pipeline, and managing follow-up steps. It also aids in our sales prospecting with helpful reports to track progress toward goals. **Official Response from Jorge R.:** > Hi Samuel, Thanks so much for sharing your detailed feedback! We’re thrilled to hear that Pipedrive’s intuitive setup, pipeline visibility, and integrations have made managing your sales process smoother and more efficient. It’s great to know that the built-in follow-ups and reports are helping your team stay organized and strategic. We also appreciate your thoughts on the included features, our team is always exploring ways to bring more value to every plan, so your input is very helpful. If you’d like, our support team can walk you through some of the automation and campaign tools available to see which options best fit your workflow and budget. Best regards, Pipedrive Team ### 43. It's like having a second brain **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Pipedrive?** Pipedrive makes it easy to keep track of every lead and conversation without feeling buried in software. The visual pipelines are intuitive and customizable, so we can build stages that actually match our process instead of forcing our workflow into theirs. I also love how quick it is to log calls, send emails, and set reminders—all in one place. It keeps our follow-up consistent and our team aligned. **What do you dislike about Pipedrive?** I don't like that Webforms lack customization and I've had issue embedding them on our website. We don't have a high volume of leads, so I've been alright. **What problems is Pipedrive solving and how is that benefiting you?** We used to juggle guest group leads through email threads, sticky notes, and mental checklists. Things slipped through the cracks. Now, every lead lives in one place, with clear next steps and reminders built in. It’s made our process more consistent, helped us follow up faster, and made it easy for anyone on the team to jump in and see what’s going on. **Official Response from Jorge R.:** > Hi, Thanks so much for your thoughtful review! We're really glad to hear that Pipedrive has helped your team stay organized and consistent with lead tracking and follow-ups. It’s great to know that the visual pipelines and all-in-one workflow are making a difference in your daily operations. We appreciate your feedback about Webforms, customization and embedding flexibility are areas we’re actively working to improve. Your input helps us make Pipedrive even better for users like you. Best regards, Pipedrive Team ### 44. Streamlines CRM with Intuitive Design, But Pricy for Email Campaigns **Rating:** 4.0/5.0 stars **Reviewed by:** Ben Y. | Founder, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Pipedrive?** I use Pipedrive for lead generation and as a CRM tool. It's simple to use, and the onboarding was fairly pain-free. I find the Deals section intuitive, and the Contacts layout is well designed and well structured. It allows me to manage my contacts, keep track of communications, and track opportunities. I also appreciate that it presents me with reports to share with the Board. I've used many CRM and lead gen tools before, and this suits me and my needs at the moment. **What do you dislike about Pipedrive?** The email campaign module is very expensive and I have to use an external tool instead. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage my contacts, track communications and opportunities, and get reports for the Board. **Official Response from Jorge R.:** > Hi Ben, Thanks for your feedback! We’re glad Pipedrive is helping you manage leads, contacts, and communications, and that the Deals section and reporting tools are useful. We appreciate your note about the email campaign module cost and understand using an external tool can help. We’re always here if you need support! Best regards, Pipedrive Team ### 45. Fast, good user experience and supportive CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Gabo M. | NLAB Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Pipedrive?** Our team has some members that never used a professional CRM solution prior to joining. I think its a testament to the quality of what Pipedrive delivers that most of them find the siftware easy and intuitive to use. Also, I do like the fact that Pipedrive is easily customizable by the client, with no need to third parties to make it work for our particular use case (healthcare). Support is fast and responsive. Knowledge base is extensive. **What do you dislike about Pipedrive?** I don't really have a feature or aspect of Pipedrive I would say is bad or malfunctions regularly. I do think the Insights feature could be better and more robust, with more types of data we could link it to and even more options for graphics and visualizations. Although Automations are extremely easy to use and offer a variety of possibilities, they could be even better, mainly with the logic and conditions available to the user. For our location and use case, the other problems we find are related to either the billing in USD (we are in Brazil) or the difficulty of managing Deal participants (add or delete) via API endpoints. **What problems is Pipedrive solving and how is that benefiting you?** Organizing the company's contacts and deals with a visible and predictable sales pipeline has helped on our short and long term planning for years. **Official Response from Jorge R.:** > Hi Gabo, Thank you for sharing such a thoughtful and detailed review! We’re glad to hear that Pipedrive’s ease of use and intuitive design have made it straightforward for team members new to CRM tools, and that you’ve found customization and support to be strong points for your healthcare use case. We appreciate your constructive feedback on Insights and Automations. We’re continually working to expand reporting flexibility and automation logic, and feedback like yours helps us prioritize improvements. We also understand the challenges with billing in USD and API limitations for managing Deal participants, and we’ve noted these for the relevant teams. Thank you for choosing us to support your team’s growth! Best regards, Pipedrive Team ### 46. Effortlessly Organizes Leads, Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Chris Y. **Reviewed Date:** November 13, 2025 **What do you like best about Pipedrive?** I truly appreciate how Pipedrive's intuitive interface enhances my organization and productivity. It's incredibly easy to use, which simplifies tracking leads, scheduling tasks, and documenting daily accomplishments. The clean design of the interface not only makes it visually appealing but also helps me maintain efficiency in my workflow. Moreover, the platform's ability to keep me on track significantly improves my lead management capabilities, and the ease of initial setup made transitioning to the system seamless. The overall experience has been so positive that I would highly recommend Pipedrive to anyone, reflected in my willingness to rate it a perfect ten for recommendations. **What do you dislike about Pipedrive?** Nothing **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to stay more organized, track my leads, and schedule tasks efficiently, benefiting from its user-friendly interface and ease of use. **Official Response from Jorge R.:** > Hi Chris, Thanks for sharing your experience! We're glad Pipedrive has made it easier for you to stay organized, track leads, and manage tasks. It’s great to hear that the setup was smooth and that the interface helps you stay productive. We truly appreciate your recommendation, and we're always here if you need anything. Best regards, Pipedrive Team ### 47. Seamless CRM with User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Adam K. **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** I love Pipedrive for its easy-to-use interface which is simple, well laid out, and thoughtfully designed. It makes navigating the system a breeze and everything I need is right there at my fingertips. The AI integrations enhance the overall functionality, allowing me to do more with my data, which I find wonderful and highly beneficial. Tracking deals and reviewing reports is seamless, and the user-friendly design makes it easy to monitor everything we need for our daily CRM tasks. It is a highly efficient tool that streamlines our workflow significantly. **What do you dislike about Pipedrive?** Nothing. Great platform. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for seamless, user-friendly CRM to track deals and review reports easily. Its simple interface and AI integrations enhance data management, making monitoring and tracking efficient. **Official Response from Jorge R.:** > Hi Adam, Thanks so much for sharing your experience! It’s great to hear that the intuitive layout, ease of navigation, and AI features are making your daily CRM work smoother and more efficient. We built Pipedrive to help teams stay focused on what matters most, so knowing it supports your deal tracking and reporting in such a seamless way truly means a lot. Best regards, Pipedrive Team ### 48. Pipedrive Makes Business Development Easy and Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Sudeep P. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Pipedrive?** Pipedrive is easy to use , implement to our Business Development work flow and integrate to our other systems. We use it daily to track our communications with the vendors and to send out emails to vendors. Customer support is also really good. **What do you dislike about Pipedrive?** Nothing as of now, if anything comes up will share that. **What problems is Pipedrive solving and how is that benefiting you?** We upload our leads to Pipedrive and assign them to my Business Development (BD) team. My BD team uses Pipedrive to track the leads and to send out emails to the vendors. We use Pipedrive to track my BD performance and assess quality of leads **Official Response from Jorge R.:** > Hi Sudeep, Thank you for sharing your experience! We’re thrilled to hear that Pipedrive is helping streamline your Business Development workflow and keeping your team organized. It’s great to know our integrations and support are making a difference for you. We appreciate your feedback and look forward to continuing to support your success! Best regards, Pipedrive Team ### 49. Pipedrive has been a game-changer for me when it comes to staying organized and on track **Rating:** 5.0/5.0 stars **Reviewed by:** Greg W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Pipedrive?** The platform is very intuitive and gives me a clear view of my entire sales pipeline, making it easy to know exactly where each deal stands and what needs to happen next. What I like most is how Pipedrive helps keep me accountable—no more lost notes or forgotten follow-ups. The reminders, deal stages, and activity tracking all work together to ensure nothing slips through the cracks. I feel more focused and structured in my daily workflow, which translates to better results. Overall, Pipedrive is more than just a CRM—it’s like a personal assistant that keeps me on top of every task and follow-up, helping me prioritize and move deals forward with confidence. **What do you dislike about Pipedrive?** Limited in some areas for campaigns and integrations. **What problems is Pipedrive solving and how is that benefiting you?** Follow up **Official Response from Jorge R.:** > Hi Greg, Thank you for your thoughtful review! We’re thrilled to hear that Pipedrive helps you stay focused, structured, and on top of your sales pipeline, it’s great to know it feels like a personal assistant in your workflow. We also appreciate your feedback on campaigns and integrations. We’re continuously working to expand these areas, and your input helps guide our improvements. Best regards, Pipedrive Team ### 50. Effortless Organization and Next-Level Efficiency 5/5 Stars **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Pipedrive?** Pipedrive has been an absolute game-changer for my business. The platform is incredibly easy to use — everything feels intuitive and well thought out. What really stands out is how seamlessly it organizes my data; I can finally track leads, manage follow-ups, and visualize my sales process in a way I never could before. It’s efficient, professional, and reliable — exactly what I needed to bring structure and clarity to my workflow. If you’re looking for CRM software that makes managing your business feel effortless, Pipedrive delivers. **What do you dislike about Pipedrive?** In my opinion, the extensive customization options can be a bit overwhelming, particularly for those who are new to Pipe Drive. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has helped me address the challenges I faced with scheduling my appointments and managing my book of business, particularly when it came to figuring out the right times. **Official Response from Jorge R.:** > Hi, Thanks so much for your thoughtful review! We're thrilled to hear that Pipedrive has made such a positive impact on your business, helping you organize leads, follow-ups, and your entire sales process with ease. It’s great to know the platform brings structure and clarity to your workflow. We appreciate your feedback about the customization options, they can feel like a lot at first, but our team is always here to help guide you through setup and optimization. Don’t hesitate to reach out to our support team if you’d like assistance tailoring Pipedrive to fit your exact needs. Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?filters%5Bsentiment_snippet%5D=1189083&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+10%3A59%3A03+-0500&secure%5Bsession_id%5D=4506f841-9b5a-4fd3-b930-251d9231c780&secure%5Btoken%5D=7dfa9739dc7ffe540ab7a4814675430d114eeecdefd7c941f1fea2aae3d17f8d&format=llm_user) ## Pipedrive Integrations - 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[Paycove](https://www.g2.com/products/paycove/reviews) - [Qlik Sense](https://www.g2.com/products/qlik-sense/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - [RD Station Marketing](https://www.g2.com/products/rd-station-marketing/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [RingCX](https://www.g2.com/products/ringcx/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Ringover](https://www.g2.com/products/ringover/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Sprout Solutions](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Invoicing](https://www.g2.com/products/stripe-invoicing/reviews) - [Surfe](https://www.g2.com/products/surfe/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [TimelinesAI](https://www.g2.com/products/timelinesai/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Pipedrive Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Generative AI** - Generative AI **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - Generative AI - Proposal Generation **Generative AI** - Generative AI **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Additional Functionality** - Personalization - Autoresponders - Customer Segmentation - Newsletter Management - AI Copilot - WYSIWYG Editor - Engagement Tracking - Preview Functionality - Email Tracking - Email Campaign Management - Landing Pages/Web Forms - Customizable Branding - Lead Capture - Mobile Optimization - Customer Journey Mapping - ROI Tracking - Activity Dashboard - Customizable Fields - Reporting/Analytics - Click Tracking - List Management - GDPR Compliance - Subscriber Management - Email Sequences - Campaign Scheduling - Event Triggered Actions - Multi-Language - Template Management - Customizable CTAs - Real-Time Analytics - Dynamic Content - CAN-SPAM Compliance - Multi-Channel Marketing - HTML Editor - Contact Management - Drip Campaigns - Campaign Analytics - Product Recommendations - Image Library - Workflow Automation ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,420 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,126 reviews)