--- title: Pipedrive Reviews meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features meta_description: Pipedrive reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.3 review_count: 3110 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,110 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users value the **ease of use** in Pipedrive, enjoying an intuitive interface and straightforward navigation. (574 reviews) - Users appreciate the **intuitive interface** of Pipedrive, allowing easy customization and seamless interaction without a tech background. (274 reviews) - Users appreciate the **ease of use** of Pipedrive, making daily operations and setup straightforward and user-friendly. (243 reviews) - Users commend Pipedrive for its **helpful features** that enhance client management and organization, making tasks easier. (231 reviews) - Users value the **seamless integrations** of Pipedrive, enhancing campaign attribution and boosting overall organizational efficiency. (210 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews) - Easy Setup (198 reviews) - User Interface (187 reviews) - Customer Support (179 reviews) **What users dislike:** - Users find the **missing features** and high costs of add-ons limiting for solo practices and small businesses. (230 reviews) - Users find **limited features** in Pipedrive, particularly in reporting and automation, hindering advanced functionality. (151 reviews) - Users find the **steep learning curve** challenging, requiring more training and time to master Pipedrive's features. (118 reviews) - Users face **integration issues** with Pipedrive, particularly with Google Calendar, complicating meeting details accessibility. (108 reviews) - Users find the **subscription costs excessive** , making it challenging for smaller practices to justify the expense. (102 reviews) - Limited Customization (100 reviews) - Email Management (67 reviews) - Not Intuitive (65 reviews) - Email Issues (53 reviews) - Lead Management (52 reviews) ## Pipedrive Reviews ### 1. Pipedrive is exactly what I need to Track my sales activity **Rating:** 4.5/5.0 stars **Reviewed by:** Lance S. | Territory Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Pipedrive?** I like that it is easily customized. I don't have a budget for IT so I end up making all the changes myself to make it relevant to me. I like that it has great tools for deals and projects too. I have been able, with no tech background to create a CRM that really is able to capture information that I need. Implementation has been very easy. Pipedrive has been there to talk if necessary and they have very helpful training videos along the way to explain thins. I use it 100% of the time, sending and receiving all my emails there. Currently I only have it integrated with my Outlook, but in the future there are a few sources of data I will tie into it. **What do you dislike about Pipedrive?** I would like to be able to get rid of things that aren’t relevant to me - company size for example. I would like the information to represent 100% what is relevant to me. **What problems is Pipedrive solving and how is that benefiting you?** It collects all of the information and makes it easily read to get ready for calls and presentations. **Official Response from Jorge R.:** > Hi Lance, Thank you for sharing such detailed feedback! We’re glad to hear that Pipedrive’s customization options and ease of use have allowed you to build a CRM that truly fits your needs. even without a technical background. We also appreciate your input about removing fields that aren’t relevant; feedback like this helps us improve flexibility for our users. We’re thrilled that Pipedrive is helping you prepare for calls and presentations with all your information in one place. Best regards, Pipedrive Team ### 2. Streamlined Project Management and Follow-Up Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Marco Aurélio G. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Pipedrive?** Pipedrive has significantly optimized our project management processes, making it easy to visualize each initiative’s status and next steps. The platform’s intuitive interface and customizable pipelines ensure that nothing falls through the cracks. **What do you dislike about Pipedrive?** While the platform is highly effective, deeper native integrations with some niche tools would be welcome. At times, we rely on third-party connectors for specialized workflows, which can add an extra step to the setup. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive centralizes our project tracking and follow-up activities in one intuitive platform. Before adopting it, we faced scattered communication and inconsistent follow-up on key initiatives. Now, every project milestone, client interaction, and FUP is clearly documented and easy to monitor. **Official Response from Jorge R.:** > Hi Marco, Thank you for sharing such a thoughtful review! We’re glad to hear that Pipedrive has streamlined your project management processes and helped centralize tracking and follow-ups. It’s great to know the customizable pipelines and intuitive interface are making a real difference for your team. We also appreciate your feedback about deeper native integrations, we’re always working on expanding and improving our ecosystem, so your input is very valuable. Best regards, Pipedrive Team ### 3. Effortless Lead Management, Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** John D. | Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Pipedrive?** I like Pipedrive because it is very easy to use. The activity tab organizes everything very well. It's easy to see previous transactions through notes, and checking upcoming schedules is easy. The initial setup is very easy and user-friendly. **What do you dislike about Pipedrive?** The email system under contacts, I hope we can send more than 100 emails per bulk. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive makes it easy to see previous transactions through notes and checking upcoming schedules is easy. I use it for creating leads, scheduling, and documentation. **Official Response from Jorge R.:** > Hi John, Thank you for your review! We’re glad to hear that Pipedrive is easy to use and that the activity tab, notes, and scheduling features help you stay organized. It’s great to know the setup was smooth and user-friendly. We also appreciate your feedback about bulk email limits and will share this with our team. Best regards, Pipedrive Team ### 4. Switching to Pipedrive has been amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna P. | Marketing and Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2025 **What do you like best about Pipedrive?** We were using another CRM for 10+ years prior to recently switching over to Pipedrive. For someone with no high level experience setting up CRMs it has been such an easy, and quick process. There are so many integrations and automations that you can set up which was limited with our other CRM. I also love that we can have all our products connected to our deals to enable us to do better reporting. **What do you dislike about Pipedrive?** So far, only small things that don't really affect our work flow such as, I don't like is that there are a few fields within the product field that I cannot change and are not relevant for my industry. I also wish I could set up activity reminders to follow up with clients that are linked to specific templates. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is allowing us to more efficiently do email outreach to our customers and potential customers. I love the built in prospecting feature (I was previously using Hunter IO and manually entering in info). I also like that we'll be able to access more accurate and diverse types of reporting that will be helpful for our business. We are also wanting to eventually use the email marketing feature as well. **Official Response from Jorge R.:** > Hi Hanna, Thank you so much for your thoughtful and detailed feedback! We’re thrilled to hear that your transition from your previous CRM to Pipedrive has been smooth and that the setup process, integrations, and automation options have positively impacted your workflow. It's great to know you're seeing value in features like product linking, prospecting, and expanded reporting. We also appreciate your input on product field customization and activity reminder flexibility. These are exactly the kinds of insights that help us improve, and we’ll make sure your suggestions are passed along to the product team. If there's anything we can do to support your continued setup or optimization, our team is always here to help. Best regards, Pipedrive Team ### 5. User-friendly and intuitive platform, great customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Kenn C. | Senior Commercial Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Pipedrive?** We experienced great customer service from the trial period through onboarding and into full-scale use of the product. The interface is intuitive. The essential features are immediately clear and easy to use, while deeper configuration options are available for those who want to customize further. So it does not get immediately overwheling. It’s a solution that’s not only excellent for getting started, but also well-suited to grow and scale with. **What do you dislike about Pipedrive?** I don’t have any criticisms to share at this point. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us solve the problem of keeping our sales pipeline organized and transparent across the team. Instead of relying on scattered spreadsheets or ad-hoc updates, everything is centralized in one place. It also reduces the risk of missed follow-ups, since reminders and automations ensure that opportunities don’t slip through the cracks. The labels, filters, and reporting functions give us a clear overview of what’s moving and where bottlenecks might be, which helps in aligning different teams and making more informed decisions. **Official Response from Jorge R.:** > Hi Kenn, Thank you so much for your thoughtful review! We’re thrilled to hear that you’ve had a great experience with our customer service team and that Pipedrive’s intuitive interface and customization options have been valuable for both getting started and scaling. It’s great to know that Pipedrive is helping you keep your sales pipeline organized, prevent missed follow-ups, and gain better visibility into your team’s progress. We truly appreciate your feedback and look forward to supporting your continued growth. Best regards, Pipedrive Team ### 6. Best Experience Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Rusa S. | Sales Executive, Building Materials, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Pipedrive?** User-Friendly Interface Clean, visual pipeline makes it easy to manage deals and track progress. Highly Customizable Custom fields, stages, and pipelines to fit your specific sales process. Great for Small to Mid-Sized Teams Simple setup, scalable features, and affordable pricing. Highly Customizable Custom fields, stages, and pipelines to fit your specific sales process. **What do you dislike about Pipedrive?** Limited Marketing Features Not ideal for full marketing automation (you’ll need third-party integrations Advanced Reporting Requires Higher Plans Some analytics and forecasting tools are only available in premium tiers. Basic Customer Support on Lower Tiers Priority support is reserved for higher-tier plans. **What problems is Pipedrive solving and how is that benefiting you?** Disorganized Sales Processes Problem: Leads and deals scattered across spreadsheets, emails, and notes. Solution: Pipedrive centralizes all sales activities in a visual pipeline. Benefit: Clear overview of every deal, better organization, and fewer missed opportunities. **Official Response from Jorge R.:** > Hi Rusa, Thank you so much for sharing your detailed feedback! We're happy to hear that Pipedrive’s user-friendly interface, customizable pipelines, and clean visual layout are making a real difference for you and your team, especially when it comes to staying organized and managing deals more efficiently. We also appreciate you highlighting areas where we can improve. Your notes on marketing features, reporting access, and support tiers are very helpful, and we’re always working to refine the platform and expand its capabilities based on feedback like yours. Best regards, Pipedrive Team ### 7. So Easy to Use—Love It! **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Pipedrive?** Love how it is so easy to use! It is very user friendly! **What do you dislike about Pipedrive?** The labelling feature just needs some refinement, integration with phone system is essential. **What problems is Pipedrive solving and how is that benefiting you?** It is allowing us to see our pipeline, exactly what it says on the tin! **Official Response from Jorge R.:** > Hi Oliver, Thank you for your review! We’re glad to hear that you find Pipedrive easy to use and very user-friendly. It’s great to know it’s giving you clear visibility into your pipeline. We also appreciate your feedback on labels and phone system integrations and will be sure to share that with our team. Thanks again for taking the time to share your thoughts! Best regards, Pipedrive Team ### 8. Very comprehensive CRM system to manage our sales **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Pipedrive?** It's a cloud based solution that allows me to track incoming leads, the prospects journey through the sales cycle. We create a Zap using Zapier to automatically upload new leads that come in to our website and that are entered in our email system. We are able to send emails directly from Pipedrive, and track to see if the prospect has opened the email, which is invaluable. We can set up Deals, with our own defined pipeline goals. Navigating the software is easy and very intuitive. Their Customer Support is outstanding. And the price is very reasonable, compared to the competition, and value of the system. **What do you dislike about Pipedrive?** When new records are added to the database, the contact list doesn't automatically refresh. I'm not too crazy about the design of the system since it separates Companies from Individual Contacts. Since we are a B2B business, the company is the prospect, not the Individual Contact. It would be easier if there was a single record for the prospect and not separate records. **Recommendations to others considering Pipedrive:** Make sure you fully understand the set up of the database before you begin. **What problems is Pipedrive solving and how is that benefiting you?** We are tracking all incoming leads and prospects and helps in building a sales funnel and tracking all correspondence with our contacts and prospects. **Official Response from Jorge R.:** > Hi Joseph, Thank you for sharing your detailed experience! It’s great to hear that Pipedrive’s cloud-based system, email tracking, and customizable pipelines are helping you manage leads effectively and streamline your sales process. We appreciate your kind words about our customer support and pricing. We also value your feedback regarding the contact list refresh and the separation between Companies and Individual Contacts. Your insights help us understand how we can improve the user experience, especially for B2B customers like you. If you ever need assistance or have more suggestions, feel free to reach out. Best regards, Pipedrive Team ### 9. The Best CRM Ever - Easy, Practical, and Cost-Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Salomon A. **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I think Pipedrive is the best CRM ever. I really like how the app reminds me every day what I have to do. The design is friendly, practical, and easy to work with. Also, the initial setup was very easy for me and my team. It's also a cheaper option, which played a part in our decision to switch from HubSpot. **What do you dislike about Pipedrive?** The connection directly to my phone app and email accounts has to be easier to connect **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for sales, creating customers, and making follow-ups. The app reminds me every day what I have to do. **Official Response from Jorge R.:** > Hi Salomon, Thank you for your feedback! We’re thrilled to hear that Pipedrive’s reminders, user-friendly design, and easy setup are helping you and your team stay on top of sales and follow-ups. We also appreciate your note about making phone and email connections easier, this is valuable input for our team as we work to improve integrations. Best regards, Pipedrive Team ### 10. Intuitive & Seamless with Google Calendar Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Laura L. **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I like that Pipedrive integrates with Google Calendar and gives me reminders. It is perfect for me. The initial setup was easy peasy. I also think it is easy to use and pretty intuitive. **What do you dislike about Pipedrive?** NA **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to save information, organize appointments, follow up with new clients and tasks, and for data analysis. I like its integration with Google Calendar, which provides helpful reminders. **Official Response from Jorge R.:** > Hi Laura, hank you for your review! We’re glad the Google Calendar integration and reminders are helping you stay organized. It’s great to hear that setup was easy and that you find Pipedrive intuitive and simple to use. We’re happy it’s helping you manage appointments, follow-ups, and data efficiently! Best regards, Pipedrive Team ### 11. Intuitive CRM with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Ryland C. **Reviewed Date:** January 21, 2026 **What do you like best about Pipedrive?** I find Pipedrive pretty intuitive and simple to use. The pipeline makes sense and is easy to understand, making it straightforward to get my head around. All the information is easily accessible, which is probably the best thing about it. **What do you dislike about Pipedrive?** Sometimes, linking people to deals and a few things like that are a bit clunky and don't really work very well. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to track deals throughout the process and ensure all customer information is stored correctly. **Official Response from Jorge R.:** > Hi Ryland, Thank you for your review! We’re glad to hear that you find Pipedrive intuitive and that the pipeline and easy access to information help you stay on top of your deals. We also appreciate your feedback about linking people to deals and will share this with our team as we continue improving the experience. Best regards, Pipedrive Team ### 12. Budget friendly CRM platform for startups **Rating:** 4.5/5.0 stars **Reviewed by:** Prat O. | GTM & Product, Fibr, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Pipedrive?** Great & clean UI/UX with easy to create pipelines, deals & stages. Direct drag drop features help in deal movements. It also has multiple activity scheduler, which creates efficiency. We have also synced our emails, hence we are able to see activities or timelines for each and every deal **What do you dislike about Pipedrive?** Funnel reporting of deal stages can be made more easy or straightforward. **What problems is Pipedrive solving and how is that benefiting you?** 1. We replaced Excel entirely, all our operations are fulfilled using pipedrive. Intuitive and organised platform 2. All mails are synced, hence everyone is aware of timeline for each deal or what was the activity done 3. Multiple tags & data fields possible, hence we have put accordingly for our ICPs **Official Response from Jorge R.:** > Hi Prat, Thank you for sharing your experience! We’re glad to hear that Pipedrive’s clean UI, drag-and-drop pipelines, activity scheduler, and email sync are helping your team work more efficiently and stay aligned on every deal. It’s great to know that moving from Excel to Pipedrive has brought more structure and organization to your operations. We also appreciate your feedback on funnel reporting, improving clarity and usability is always a priority, and insights like yours help guide our updates. Best regards, Pipedrive Team ### 13. Simple, Powerful. **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon C. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Pipedrive?** As someone who is a big fan of Salesforce, I recognize it has its place for large enterprises. But for leaner, faster-moving sales teams, Pipedrive is a better fit. It’s simple yet powerful—robust enough to support sales teams while avoiding the complexity of Salesforce, where even basic tasks can take several minutes. The intuitive interface makes it easy to learn—especially if you’ve used Salesforce before—and effortless to use every day. I can quickly log activities and manage tasks in the background, without disrupting my workflow. Pipedrive is practical, efficient, and user-friendly—ideal for salespeople who value speed and usability on the go. **What do you dislike about Pipedrive?** While Pipedrive is great for salespeople, it’s not robust enough for enterprise-level needs. It lacks the deep customization, quoting tools, and broad integrations that Salesforce provides, which can make it challenging for sales operations at scale. **What problems is Pipedrive solving and how is that benefiting you?** As the cliché goes, Pipedrive literally replaced multiple spreadsheets and Google Drive docs for me. I use it to manage emails, track a large number of contacts, and move deals through various stages with ease. The labeling feature is immensely helpful for keeping things organized and quickly identifying priorities. Compared to the clutter of spreadsheets, Pipedrive keeps my workflow streamlined, saving time and making it much easier to stay on top of every deal. **Official Response from Jorge R.:** > Hi Brandon, Thanks for your review! We’re glad Pipedrive helps you work more efficiently with its intuitive interface, activity tracking, and labeling features. It’s great to know it’s saving you time compared to spreadsheets. We appreciate your feedback on customization, quoting tools, and enterprise integrations, this helps us keep improving. Best regards, Pipedrive Team ### 14. Highly Customizable and User-Friendly, But Customer Service Could Improve **Rating:** 3.5/5.0 stars **Reviewed by:** Julie K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Pipedrive?** It is VERY user friendly overall. Completely customizable to any company, industry or product. **What do you dislike about Pipedrive?** Customer service is lacking depending on which tier you are on. **What problems is Pipedrive solving and how is that benefiting you?** It is creating a simple way to see deal status, compile all contacts in one place and easily record all contact by directly connecting to your emails. **Official Response from Jorge R.:** > Hi Julie, Thank you for your detailed review! We’re glad to hear that you find Pipedrive very user-friendly and highly customizable, and that it helps you track deal status, manage contacts, and record communications easily. We also appreciate your honest feedback regarding customer service and will share it with our team to help improve support across all tiers. Best regards, Pipedrive Team ### 15. PipeDrive is an easy-to-use and highly effective tool for managing sales processes. **Rating:** 3.5/5.0 stars **Reviewed by:** Dans D. | e-commerce growth consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Pipedrive?** What I like best about Pipedrive is its user-friendly and intuitive interface, which makes managing sales easy, along with its visual pipeline that allows for simple drag-and-drop deal tracking. It offers great customization options, useful automation features to save time, seamless integrations with tools like Gmail and Slack, and strong task management so nothing gets missed. The reporting tools provide clear insights, and the mobile app is perfect for staying productive on the go. **What do you dislike about Pipedrive?** While Pipedrive is very effective overall, some drawbacks include limited advanced reporting features without higher-tier plans, occasional syncing issues with email integrations, and the need for third-party tools for more complex automation or marketing functionalities. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps solve the problem of disorganized sales processes by providing a clear, visual pipeline to track deals, manage contacts, and prioritize tasks. It keeps all communication, notes, and follow-ups in one place, which improves efficiency, saves time, and ensures that no opportunities are missed. This leads to better focus, more closed deals, and a more predictable sales workflow. **Official Response from Jorge R.:** > Hi Dans, Thank you for sharing such a detailed and thoughtful review! We're thrilled to hear that Pipedrive’s user-friendly interface, visual pipeline, and integrations have been making a positive impact on your sales management and daily workflows. It's great to know our mobile app and automation features are helping you stay efficient and productive. We also appreciate your honest feedback regarding the limitations you’ve encountered with reporting and integrations. We're constantly working to improve, and insights like yours help us prioritize what matters most to users. If you ever need help optimizing automation or exploring add-ons for more advanced features, our team is here to support you. Best regards, Pipedrive Team ### 16. User-Friendly and Versatile Software **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda D. | Sales representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Pipedrive?** This program is user-friendly and simple to navigate. It offers a wide range of possibilities for what you can accomplish with it. **What do you dislike about Pipedrive?** Setting everything up can be a bit time-consuming at first, but once the initial setup is complete, it becomes very convenient to use. **What problems is Pipedrive solving and how is that benefiting you?** Ease of use **Official Response from Jorge R.:** > Hi Amanda, Thank you for your feedback! We’re glad to hear that Pipedrive’s user-friendly interface and wide range of features make it easy to use and navigate. We also appreciate your note about the initial setup. It’s great to know the platform becomes very convenient for your daily use. Best regards, Pipedrive Team ### 17. Intuitive, Fast, and Perfectly Tailored for Sales Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Dorota O. | Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Pipedrive?** Pipedrive is one of the few CRMs that actually understands how salespeople work. The interface is clean, the pipeline view is intuitive, and the automation features remove a surprising amount of busywork without feeling heavy-handed. It’s fast, pragmatic, and very hard to outgrow — a solid choice for teams that want structure without bureaucracy. **What do you dislike about Pipedrive?** Nothing to dislike, Pipedrive is perfect **What problems is Pipedrive solving and how is that benefiting you?** Pipeline tracking, clean and easy interface **Official Response from Jorge R.:** > Hi Dorota, Thanks for the great feedback! We’re glad Pipedrive’s clean interface, intuitive pipeline view, and helpful automations are making your sales process easier. It’s great to hear the platform fits your needs so well. If you ever need support or want to optimize your setup, we’re here to help! Best regards, Pipedrive Team ### 18. Visual Sales Pipeline CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Luca P. | Chief Operations Officer DEQUA Studio | Formerly CTO in MarTech, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Pipedrive?** ✅ Visual pipeline management Pipedrive’s core strength lies in its drag-and-drop sales pipeline, which provides a clear, real-time overview of deal progression. The UI is designed for immediate visual feedback, allowing teams to quickly identify bottlenecks or opportunities at any stage. Each deal can be customized with stages, activities, and notes, making complex sales cycles more manageable. ✅ Automation and workflow triggers The platform offers robust automation for repetitive tasks, email sequences, activity reminders, and deal stage transitions. These automations are configurable without requiring technical expertise, and they significantly reduce manual data entry while maintaining personalization where needed. ✅ Lead and contact management Centralized contact management is seamless. Capturing leads from multiple channels, assigning ownership, and tracking interactions are all intuitive. Pipedrive supports both manual entry and automated lead capture, including email integration and web forms. ✅ Integration ecosystem With over 500 integrations, Pipedrive connects smoothly with major tools like Google Workspace, Mailchimp, Slack, and Zapier. The open API further extends customization for businesses with unique workflows. This flexibility supports a wide range of sales and marketing stacks. ✅ Reporting and analytics Customizable dashboards and reports provide actionable insights into team performance, conversion rates, and pipeline health. Filters and forecasting tools help focus efforts on the most promising deals, and data can be shared in real time across the organization. ✅ Security and compliance Pipedrive is GDPR compliant and ISO 27001 certified, offering enterprise-grade data protection and privacy controls. Administrators can manage access, audit logs, and data export/import with confidence. **What do you dislike about Pipedrive?** Pricing structure While the entry-level plan is competitively priced, accessing advanced features (custom reports, team goals, call tracking) necessitates higher-tier subscriptions. For small businesses or startups, the jump in cost as needs grow can be a significant consideration. Limited advanced customization Pipedrive excels at sales pipeline management but shows limitations in highly customized workflows, especially for businesses needing deep inventory management, complex partner networks, or advanced pricing modules. Competitors like Salesforce or HubSpot offer more extensive customization at the cost of greater complexity. **What problems is Pipedrive solving and how is that benefiting you?** ✅ Organizational clarity Pipedrive replaces scattered spreadsheets and chaotic email threads with a single source of truth for all sales activities. Teams gain transparency on which deals are progressing, stuck, or at risk, enabling proactive management and collaboration. ✅ Increased sales efficiency By automating routine tasks, Pipedrive frees sales reps to focus on high-value interactions. The visual pipeline and activity reminders ensure no lead is forgotten, while analytics highlight which strategies drive the best results. ✅ Scalable pipeline growth Businesses transitioning from manual processes to Pipedrive report a more structured, scalable approach to sales. The platform supports both small teams and growing organizations, adapting as complexity increases without overwhelming users. ✅ Data-driven decision making Real-time reports and forecasting tools empower managers to make informed decisions, allocate resources effectively, and identify training or process gaps. Sharing insights across the company fosters a culture of continuous improvement. ✅ Seamless team collaboration With shared pipelines, activity feeds, and integration with communication tools, Pipedrive minimizes silos. Team members can hand off leads, comment on deals, and stay aligned without switching between platforms. ✅ delivers a focused, visually intuitive CRM experience that excels at pipeline management and sales automation. While it presents a learning curve and cost considerations at scale, its clarity, integration flexibility, and actionable analytics make it a compelling choice for teams prioritizing sales execution over complex customization. **Official Response from Jorge R.:** > Hi Luca, Thank you for your detailed feedback! We’re glad to hear that Pipedrive’s visual pipeline, automation, integrations, and reporting are helping your team stay organized and efficient. We’re happy Pipedrive is supporting your growth and collaboration, and we look forward to continuing to add value for your team! We also appreciate your thoughts on pricing and customization, your input helps us keep improving. Best regards, Pipedrive Team ### 19. Best CRM across the web. For me at least **Rating:** 5.0/5.0 stars **Reviewed by:** Sean R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2025 **What do you like best about Pipedrive?** I can grow with them step by step. It is easy to use and it's friendly, I don't have to be the tech savage I am. I can optimize it for my needs at all times. It shows all options relevant so I can learn new things and how to become better. Ease of implementation - super simple Customer support - quick and efficient Frequency of use - use it every day. Ease of integration - can easily connect it with my entire stack and automate my processes. **What do you dislike about Pipedrive?** Maybe the fact that adjusting it to my brand takes a high plan. **What problems is Pipedrive solving and how is that benefiting you?** Organizing my leads, maximizing my profits, following up efficiently etc. **Official Response from Jorge R.:** > Hi Sean, Thanks so much for sharing your experience! It’s great to hear that Pipedrive’s ease of use, flexibility, and strong integrations are helping you grow step by step while staying organized and profitable. We’re glad you find the implementation simple, the customer support responsive, and the daily usage intuitive. Feedback like this helps us improve our offerings to better meet our customers’ needs. Best regards, Pipedrive Team ### 20. Win more deals with EASE **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie A. | Vice President of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Pipedrive?** There are several features I really think sets Pipedrive apart from the other CRMs I have used in the past. First, I like that it was super easy to download (web and app) and immediately use with limited training and integration. I like that it is so intuitive about the sales process and is scalable depending on sales type. Since implementation, I am using both the web and app multiple times per day and it is truly keeping up with my sales on the fly. I also have found that I appreciate the customer support services. They have been there when I needed them, but haven't occupied my time. **What do you dislike about Pipedrive?** I haven't found anything I dislike yet. Compared to the other CRMs I have used, this seems to be leagues above the rest. **What problems is Pipedrive solving and how is that benefiting you?** It solved all of our issues with our prior CRM system. It works and updates in real time, on the fly. That is such a HUGE time savings. I think I am winning more deals! **Official Response from Jorge R.:** > Hi Stephanie, Thank you so much for sharing your experience! We’re thrilled to hear that Pipedrive’s ease of use, intuitive design, and scalability have made such a positive difference for you. It’s fantastic to know that both the web and mobile app versions are helping you stay on top of your sales every day. Your kind words about Pipedrive being “leagues above” other CRMs truly mean a lot. Thanks for being part of our community, and please don’t hesitate to reach out if you ever need anything! Best regards, Pipedrive Team ### 21. Excellent CRM with a clean uncluttered UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Pipedrive?** My single-most favourite feature of Pipedrive is how it prompts the user to create follow-up activities whenever you complete an activity. This action-driven approach is extremely helpful in keeping momentum on driving sales forwards, and is the reason I chose Pipedrive over other CRM options. Each time I complete a sales activity I get a dual sense of accomplishment from checking a task off, and motivation from defining what my next action will be. Additionally, I like the UI which is simple, clean, and easy to navigate. I also like the distinction between leads and deals which aligns very well with my mental model for sales. It is also fast, and easy to use, and was quick to set up for my needs. **What do you dislike about Pipedrive?** What I dislike about Pipedrive is that the side menu on some pages has buttons for features that are not available in my subscription tier. I find these distracting, and I wish they could be hidden. I also dislike that "new activity created" is not available as a trigger event for integration with Asana, so it is not possible (AFAIK) to automate new task creation in Asana when I create a new activity in Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** The main problem Pipedrive is solving is being a single source of truth for capturing contact and lead information on the fly, and management of this information as they convert into deals. The forms and UI make this easy and a pleasure to use. **Official Response from Jorge R.:** > Hi, Thank you for your detailed and thoughtful feedback! We're thrilled to hear how much you value Pipedrive’s action-driven approach, it’s great to know that the follow-up activity prompts are helping you maintain momentum and stay motivated. It's also encouraging to hear that our UI and lead/deal distinction align well with your workflow and mental model. We appreciate your suggestions regarding UI clarity and Asana integration triggers. Your points are valid, and we’ve shared your feedback with our product team as we continually work to improve the experience for all subscription tiers. Thanks again for choosing Pipedrive! Best regards, Pipedrive Team ### 22. Intuitive CRM with Seamless Outlook Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Karen C. | Business Development Manager **Reviewed Date:** August 05, 2025 **What do you like best about Pipedrive?** I love the intuitive setup of Pipedrive, making it easy to implement with the help of short instructional videos. The drag-and-drop feature on the dashboard is convenient for managing projects and tracking their progress over time. Additionally, the seamless integration with Outlook allows for effective communication tracking, enhancing my workflow. I appreciate having all my contacts in one accessible place, simplifying contact management and linkage to projects. **What do you dislike about Pipedrive?** I would like to be able to add various labels, which I'm discussing with the admin. Additionally, from a business development perspective, it would be really good to be able to share in the software the amount of money being spent on networking with certain individuals or companies, and to see this data summed up monthly, quarterly, or yearly to relate it to business outcomes. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to centralize my contacts, link them to projects, and simplify timeline management. It keeps communications organized and boosts my sales by aiding in KPI tracking for bonuses. **Official Response from Jorge R.:** > Hi Karen, Thank you for your thoughtful and detailed feedback! We're glad to hear that Pipedrive’s intuitive setup, drag-and-drop functionality, and Outlook integration are supporting your workflow and helping you stay organized and focused on your goals. We also appreciate your suggestions around custom labels and tracking networking spend, both are insightful ideas that highlight the importance of deeper business development insights. We’ll make sure to share this feedback with our product team. Best regards, Pipedrive Team ### 23. Streamlined Sales Management with Smart Automation & Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bassel N. | Senior Business Development Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Pipedrive?** Pipedrive has significantly improved how we manage and track our sales pipeline. The platform stands out for its intuitive automation features, which save us time on repetitive tasks and ensure nothing slips through the cracks. I’m particularly impressed with the AI-powered insights and suggestions, which help our team prioritize leads and focus efforts where they matter most. It’s clear that Pipedrive is evolving with the needs of modern sales teams. Additionally, the account management support has been exceptional. The follow-ups are timely, relevant, and genuinely focused on helping us maximize the value of the platform. Overall, Pipedrive strikes a perfect balance between user-friendliness and advanced functionality. Highly recommended for any team looking to bring intelligence and efficiency into their sales process. **What do you dislike about Pipedrive?** I do see some limitations in how flexible or granular the automations can be, especially when dealing with more complex workflows. I’d love to see further enhancements in this area to make it more dynamic and adaptable to diverse sales scenarios. **What problems is Pipedrive solving and how is that benefiting you?** centralized system **Official Response from Jorge R.:** > Hi Bassel, Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Pipedrive has made a meaningful impact on how you manage and track your sales pipeline. It's great to know that our automation features and AI-powered insights are helping your team stay focused and productive. We’re especially glad to hear that our account management support has been a strong point for you, our goal is always to provide relevant, proactive guidance to help our customers succeed. We also appreciate your feedback regarding automation flexibility. Continuous improvement is a priority for us, and insights like yours help shape future enhancements. We’ll be sure to pass this along to our product team. Best regards, Pipedrive Team ### 24. User-Friendly with Excellent Support and Features **Rating:** 5.0/5.0 stars **Reviewed by:** Kat H. | Patient Coordinator, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Pipedrive?** Easy to use and understand. User friendly. Customer support is quick to respond and it has a lot of great features. **What do you dislike about Pipedrive?** No complaints. They take care of any and all issues quick. **What problems is Pipedrive solving and how is that benefiting you?** We can set our important tasks and reminders to make sure our patients get the best care possible. **Official Response from Jorge R.:** > Hi Kat, Thank you for your feedback! We’re glad to hear that you find Pipedrive easy to use, user-friendly, and supported by a responsive customer service team. It’s great to know the features are helping you stay on top of tasks and reminders to provide the best care for your patients. We appreciate your kind words and are always here if you need any support! Best regards, Pipedrive Team ### 25. Automation Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Michał K. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Pipedrive?** I’ve been responsible for rolling out Pipedrive across our organization, and what I appreciate most is how seamlessly it integrates with other systems. Its robust, well‑documented API and the ability to build custom apps let us tailor the platform exactly to our needs, while the extensive marketplace of pre‑built integrations means we rarely have to start from scratch. At the same time, Pipedrive remains refreshingly simple and reliable as a CRM. Even colleagues who are barely comfortable with basic computer tasks can pick it up quickly and navigate day‑to‑day activities without extensive training. That intuitive ease of use was a huge help during our implementation, and the fact that we can extend functionality through API and custom apps without sacrificing simplicity for end‑users makes it a perfect fit for teams of all technical levels. **What do you dislike about Pipedrive?** One thing I’d like to see improved is more flexible pricing options per user. Right now Pipedrive bills strictly on a per‑seat basis, which can be limiting for smaller teams or occasional users. It would be great to have the option to pay either per user or based on actual usage—similar to Microsoft licensing, where you can choose a flat per‑user fee or a consumption‑based model (e.g., pay only for the features or hours you actually use). That kind of flexibility would help companies optimize costs and scale more predictably. **What problems is Pipedrive solving and how is that benefiting you?** Since we started using Pipedrive, all of our customer data lives in one centralized location—no more hunting through spreadsheets or email threads to find a phone number or past conversation. Every call, email, and meeting note is logged right alongside the deal, so we never lose track of how and when our team has interacted with a prospect. On top of that, all incoming leads flow straight into each salesperson’s Pipedrive account via our integrations, meaning no one has to play “find the new lead” or manually copy details over. It’s been a game‑changer for our workflow: everything is visible, organized, and immediately actionable, so our team can focus on building relationships instead of wrestling with fragmented data. **Official Response from Jorge R.:** > Hi Michał, Thanks so much for your thoughtful and detailed feedback! We're thrilled to hear how well Pipedrive has worked for your team, from seamless integration and API customization to its simplicity for users of all technical backgrounds. It's great to know the balance of power and ease of use made your rollout smooth and effective. We also appreciate your honest feedback on pricing flexibility. Your suggestion around usage-based options is noted and has been shared with our product team, it's insights like these that help us evolve. Thanks again for choosing Pipedrive, and we're excited to keep supporting your growth! Best regards, Pipedrive Team ### 26. Intuitive Dashboard and Instant Reporting Make This a Standout Choice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Pipedrive?** The product is simple and very intuitive to use. My favourite part is the dashboard and reporting features. There's no wait time for it to process your data, which is what most sellers want. The base plan comes with good features and lets you get a good feel for whether you want to upgrade or not. **What do you dislike about Pipedrive?** Lack of AI features and missing some sophisticated details in the leads and contacts sections. **What problems is Pipedrive solving and how is that benefiting you?** Pipeline visibility and organisation of contacts **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We’re glad to hear that you find Pipedrive simple, intuitive, and fast, and that the dashboard and reporting features help with pipeline visibility and contact organization. We also appreciate your input about AI features and more advanced details in the leads and contacts sections, this is valuable feedback for our team. Best regards, Pipedrive Team ### 27. Pipedrive: A Game-Changer for Our Sales Management **Rating:** 4.5/5.0 stars **Reviewed by:** José C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Pipedrive?** We have been using Pipedrive for a long time, and it has proven to be an excellent CRM for managing our sales process efficiently. What we appreciate the most is how easy it is to use—even for team members who are not tech-savvy. Its customizable configuration allows us to tailor workflows and pipelines to our specific needs, making the system truly adaptable. Additionally, Pipedrive is highly scalable, offering different tiers to match our growth. Currently, we are on the Advanced plan, which provides the perfect balance of features and usability. Another major advantage is the integrated Campaigns tool, which helps us streamline our communication with leads and customers. On top of that, Pipedrive offers numerous integrations that further enhance our sales and marketing capabilities. Overall, Pipedrive is a powerful yet user-friendly CRM that has greatly improved our sales efficiency. Highly recommended for businesses looking for a scalable and customizable solution! **What do you dislike about Pipedrive?** While Pipedrive is a great CRM, we have experienced occasional technical issues. Sometimes, the system loses connection or suffers from high latency, which can slow down workflows. Additionally, when composing emails, errors occasionally occur, forcing us to rewrite messages. Another limitation is the restricted use of custom fields in report generation, which can be frustrating when trying to extract specific insights. However, none of these issues are critical, and they do not significantly impact the overall usability of the platform. **What problems is Pipedrive solving and how is that benefiting you?** Thanks to Pipedrive, we have an organized sales process that allows us to track every stage efficiently. The tool enables us to monitor progress, manage leads, and follow up on opportunities in a way that would not be possible without it. This structured approach has significantly improved our sales workflow and overall productivity. **Official Response from Jorge R.:** > Hi José. Thank you for taking the time to share your detailed feedback! We're thrilled to hear that Pipedrive has been a valuable tool in streamlining your sales process and that you appreciate its ease of use, customization, and scalability. It's great to know that the Campaigns tool and integrations are helping enhance your sales and marketing efforts. We also appreciate your constructive feedback regarding occasional technical issues and reporting limitations. Our team is continuously working on improving performance and reliability, and we’ll make sure to pass your insights along to our product team. If you ever encounter specific challenges, please don’t hesitate to reach out to our support, we’re always here to help! Best regards, Pipedrive Team ### 28. Pipedrive keeps things straightforward and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Maritime | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Pipedrive?** CRM Software Review – Focus on Pipedrive Over the years, I have experimented with several Customer Relationship Management (CRM) tools, all promising to streamline sales processes and improve client management. However, many of them felt either too complex, too rigid, or simply overwhelming in day-to-day use. My experience with Pipedrive has been refreshingly different. User Experience and Interface Since adopting Pipedrive, I’ve noticed a significant shift in how I approach my daily administrative and sales-related tasks. The interface is clean, intuitive, and uncluttered, which makes it easy to stay focused and productive. Unlike other CRMs that try to do too much at once, Pipedrive keeps things straightforward and efficient, allowing me to enjoy using the tool rather than feeling burdened by it. **What do you dislike about Pipedrive?** It can become rather expensive for small business when adding functionality and users. **What problems is Pipedrive solving and how is that benefiting you?** What sets Pipedrive apart is its intuitive and uncluttered interface. Unlike some CRMs that can feel overwhelming or bloated with features, Pipedrive is refreshingly streamlined. Its clean design and user-friendly layout make it easy to navigate, even for users without a technical background. In fact, I’ve found myself actually enjoying my daily administrative routines—a stark contrast to how I used to feel about CRM work. **Official Response from Camilla Pacheco:** > Hello, Thank you for sharing your experience! We’re delighted to hear that Pipedrive’s straightforward and intuitive design is helping you stay focused and productive. We completely understand the concerns around costs as your business grows, and please know we’re always working to provide flexible options that deliver great value at every stage. If you ever need any support or have questions, don’t hesitate to reach out — we’re here to help. Best regards, Pipedrive Team ### 29. Simple, Powerful, and Part of My Daily Routine **Rating:** 5.0/5.0 stars **Reviewed by:** Shifans R. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Pipedrive?** I’ve been using Pipedrive every single day, and honestly, I can’t imagine managing my sales pipeline without it anymore. Ease of Use: It’s super easy to navigate. Everything just makes sense—from adding leads to tracking deals, it doesn’t feel like you need a manual to get things done. Ease of Implementation: Setting it up was quick and hassle-free. I was up and running in no time, which is rare with most CRMs I’ve tried before. Frequency of Use: I use it daily. It’s become part of my routine—like checking emails or making calls. It keeps me organized and focused on what matters. Number of Features: There’s a solid set of features without it being too complicated. I love how it has just what I need—nothing bloated or overwhelming. Ease of Integration: It connects well with the other tools I’m using, which saves me a lot of time bouncing between platforms. Overall, Pipedrive has made my work life so much easier. It’s simple, reliable, and gets the job done. Definitely a tool I’d recommend to anyone in sales or business development. **What do you dislike about Pipedrive?** Everytime i marked an activity as done in the leads, it doesn't auto-populate to create a new one. Probably there is an option but i couldn't find one **What problems is Pipedrive solving and how is that benefiting you?** Daily sales tracking was difficult to do. but with PD its get better and better **Official Response from Jorge R.:** > Hi Shifans, Thanks so much for sharing your experience! It’s fantastic to hear how Pipedrive has become such an integral part of your daily workflow and that the platform’s simplicity and feature set are hitting the mark for your sales needs. We’re especially glad to hear how easy it was for you to get started and how well it integrates with your other tools. Regarding your note on activities not auto-generating after being marked as done, there is a way to automate follow-up tasks, and our support would be happy to guide you through setting that up so your process flows even more smoothly. Best regards, Pipedrive team ### 30. Smooth Setup, Strong Results **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Pipedrive?** Its ease of use and intuitive design – everything feels logical and simple, so the team was able to get started straight away without a steep learning curve. Reporting is powerful and flexible, making it easy to track performance and spot opportunities. Very easy to implement. Customer services were helpful when I had questions. **What do you dislike about Pipedrive?** Deal pages can feel cluttered, with too many default fields that can’t be hidden, and while the core pricing is good, costs can creep up with add-ons. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has streamlined our sales pipeline management, replacing a clunky, time-consuming CRM with a fast, intuitive system. It’s improved visibility across the team, made reporting effortless, and allowed us to track deals and performance in real time. As a result, we’re saving time, making better decisions, and focusing more on winning business rather than wrestling with software. **Official Response from Jorge R.:** > Hi, Thanks for sharing your detailed feedback! We’re so pleased to hear that Pipedrive’s ease of use, intuitive design, and powerful reporting have helped your team hit the ground running and streamline sales management. It’s great to know our customer service team could support you along the way. We appreciate your suggestions about deal page clutter and pricing transparency, feedback like this helps us continue refining the experience to keep it as clear and cost-effective as possible. We’re glad Pipedrive is helping you save time, improve visibility, and focus on closing more deals. Best regards, Pipedrive Team ### 31. Effortless Sales Structuring with Intuitive Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Paul T. **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** I appreciate Pipedrive's multi-platform options, which are smart and intuitive. It allows me to build and follow prospects, guiding them through the buying acquisitions program and perform actions at the right moments like calling and mailing. The initial setup was the easiest, which was a big plus. **What do you dislike about Pipedrive?** maybe shortening the clicks to action **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive allows me to build and follow prospects, manage them through the buying process, and take timely actions like calling or mailing. **Official Response from Jorge R.:** > Hi Paul, Thank you for your feedback! We’re glad to hear that Pipedrive’s multi-platform capabilities, intuitive design, and easy setup are helping you manage prospects and take timely actions throughout the buying process. We also appreciate your suggestion about reducing the number of clicks to perform actions, this is valuable input for our team. Best regards, Pipedrive Team ### 32. Amazing experience! The best Sales Platform ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Pipedrive?** After moving from HubSpot, what struck me most about Pipedrive is that it actually feels like it was built for sales teams. HubSpot, often felt bloated, with too much focus on marketing automation, email journeys, and “do-it-all” functionality. Pipedrive, on the other hand, keeps things clear, fast, and focused: pipelines, deals, follow-ups, and closing revenue. Great customer service. Overall, it’s been a great switch: clean UX, easier team onboarding, and just enough structure without drowning us in complexity. Pipedrive helps us stay in flow and focus on what matters - selling. **What do you dislike about Pipedrive?** I’m currently on the Advanced tier, and while it gets the job done, I do find it lacking in some key features that feel like they should be standard, especially compared to what’s bundled in elsewhere. For example, deeper reporting, revenue attribution, or integrations require an upgrade, which is a bit of a shame. Sales team was a bit pushy trying to convincing me when I was convinced already, many phone calls that could be emails etc **What problems is Pipedrive solving and how is that benefiting you?** We’re juggling sponsor/partner conversations, LP outreach, and startup dealflow all at once. Pipedrive gives us a simple way to track and prioritise each of those pipelines without getting overwhelmed. Instead of a mess of spreadsheets, we now have a clear view of who we’re speaking to, where things are at, and what needs follow-up across fundraising, partnerships, and startup sourcing. It’s helping us move faster, stay consistent with comms, and ultimately build better long-term relationships, without letting anything fall through the cracks. **Official Response from Jorge R.:** > Hi, Thank you for sharing your experience! We’re glad Pipedrive is helping your team stay focused on selling with a clear, easy-to-use platform. It’s great to hear the switch has improved your workflow and onboarding. We appreciate your feedback on feature availability and your experience with our sales outreach—we’ll share this with our team to improve. Thank you for choosing Pipedrive. We’re excited to keep supporting your success! Best regards, Pipedrive Team ### 33. The best Sales CRM I’ve ever used! Here’s why Pipedrive stands out **Rating:** 5.0/5.0 stars **Reviewed by:** João Marcelo d. | Sales Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Pipedrive?** Pipedrive is hands down the best sales CRM I’ve ever worked with. It strikes the perfect balance between simplicity and power, making it an essential tool in my sales process. What truly sets it apart is the flexibility of its insights and revenue forecasting. The system turns raw data into actionable intelligence, helping me anticipate results and make smarter decisions. **What do you dislike about Pipedrive?** I’d love to see more detailed reporting when it comes to products. Right now, the product-related insights are quite limited compared to the rest of the platform. For teams that rely heavily on product data for decision-making, this can be a gap. **What problems is Pipedrive solving and how is that benefiting you?** With Pipedrive, I’ve managed to cut down operational costs and speed up my sales cycle significantly. If you're serious about selling more and wasting less time, Pipedrive is the CRM you need. Highly recommended. **Official Response from Jorge R.:** > Hi João, Thank you for sharing such a thoughtful and detailed review! We're thrilled to hear that Pipedrive has become an essential part of your sales process and that our balance of simplicity and power is delivering real value. It’s great to know that our insights and forecasting tools are helping you make smarter, data-driven decisions. We appreciate your feedback about product-related reporting, this is an area we’re actively exploring, and comments like yours help guide our improvements. Reducing operational costs and accelerating the sales cycle is exactly what we aim for, so it's rewarding to know we're hitting the mark. Thank you for being part of the Pipedrive community! Best regards, Pipedrive Team ### 34. Intuitive Interface That Makes Navigation a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Bjorn N. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Pipedrive?** I enjoy the user interface. It's easy to interpret and interact with. **What do you dislike about Pipedrive?** I dislike not being able to adjust the forms and remove unnecessary items but that's only because I'm not the admin. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive really helps management track our pipeline efficiently. **Official Response from Jorge R.:** > Hi Bjorn, Thanks for your feedback! We’re glad you’re enjoying the easy-to-use interface and that Pipedrive is helping your team track the pipeline effectively. We understand the limitation around form customization and appreciate you sharing that insight. Best regards, Pipedrive Team ### 35. User-Friendly CRM with Simple Setup, Price Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Wasim D. | CSM, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Pipedrive?** I like the UX and UI of Pipedrive and find it really user friendly. Most CRMs have complex workflows needing someone technical, but Pipedrive helps any nontechnical person manage their workflows really well. The initial setup was pretty easy, and the user interface makes it easy to onboard manually. **What do you dislike about Pipedrive?** Probably, pricing. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me structure my pipeline, organize my leads, and manage workflows without needing technical skills. The user-friendly UI and easy onboarding make it accessible. **Official Response from Jorge R.:** > Hi Wasin, Thank you for sharing your experience! We’re glad to hear that Pipedrive’s user-friendly interface and easy setup are helping you manage your pipeline, organize leads, and handle workflows without needing technical skills. We appreciate your note about pricing and understand it’s an important factor. If you ever need guidance on getting the most value from Pipedrive, our team is always here to help! Best regards, Pipedrive Team ### 36. Thanks for PipeDrive **Rating:** 4.5/5.0 stars **Reviewed by:** Sergey B. | CBDO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2025 **What do you like best about Pipedrive?** Pipedrive stands out for its intuitive and highly visual sales pipeline management. The drag-and-drop interface makes it easy to manage deals, track progress, and prioritize activities. I particularly appreciate the seamless integration with tools like Gmail, Slack, and Zoom, which streamlines communication and scheduling. The customizable pipelines and automation features help reduce manual work and keep the team focused on closing deals. Reporting and insights are also strong, providing clear visibility into sales performance and bottlenecks. **What do you dislike about Pipedrive?** While Pipedrive is excellent for managing the sales process, its built-in project management and marketing tools feel somewhat limited compared to specialized platforms. Additionally, advanced features like workflow automation or email marketing are often locked behind higher-tier plans. For larger teams, permission settings could be more granular to better align with complex organizational structures. **What problems is Pipedrive solving and how is that benefiting you?** We use Pipedrive primarily for managing our sales pipeline and customer relationships. It helps us track leads from initial contact to deal closure, ensuring no opportunity is missed. We also use it to log communication, schedule follow-ups, automate repetitive tasks, and generate sales reports. Additionally, it serves as a central hub for collaboration between our sales and business development teams. **Official Response from Jorge R.:** > Hi Sergey, Thank you so much for your thoughtful and detailed review! We're thrilled to hear that you find Pipedrive’s visual pipeline and drag-and-drop interface intuitive and helpful in managing your sales process. It's great to know that the integrations and automation features are making your team's workflow smoother and more efficient. We also appreciate your feedback regarding our project management and marketing capabilities, as well as the granularity of permission settings. We’re always working to enhance Pipedrive based on user needs, and your insights help guide those improvements. Best regards, Pipedrive Team ### 37. Efficiency at its best **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Pipedrive?** The overall UX is very streamlined and intuitive. As an account administrator and IT representative, I'm very pleased with how easy the implementation has been so far. Details such as a universal search bar, a quick and intuitive import/export system, the ability to update single/multiple records with just a few clicks, and the possibility to customize the interface according to our needs add up to a fantastic user experience. **What do you dislike about Pipedrive?** So far, I've only come across two details that have I see as potential points of improvement: 1. When creating views/filters, and adding a new filter option, the select box always opens by default, but closes on any first interaction. This (as I mentioned) is really just a detail, but since I create/update views and filters very frequently, it is something that also comes up frequently. 2. A more robust automation system would be really appreciated, with new triggers such as "contact entering/leaving a filter/view", or calculation properties that can do more than arithmetic operations and number type return values (ex. "if Property A > 3 return 'Qualified', else return 'Unqualified') **What problems is Pipedrive solving and how is that benefiting you?** Having a simple yet fully functional CRM platform, with integration options to Email marketing tools. **Official Response from Jorge R.:** > Hi, Thank you for this detailed and thoughtful review! We're glad to hear that Pipedrive's intuitive interface and streamlined implementation have made your CRM setup smooth and productive. Your feedback on filter behavior and your ideas for a more robust automation system are greatly appreciated, and we’ve shared them with our product team for consideration as we continue to enhance the platform. Thanks again for sharing your experience with us! Best regards, Pipedrive Team ### 38. Super Intuitive and Effortless to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Esther M. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Pipedrive?** Easy to make things, good videos and super intuitive **What do you dislike about Pipedrive?** None, I really like it better than podium for example **What problems is Pipedrive solving and how is that benefiting you?** All in one board, easy to find info about clients **Official Response from Jorge R.:** > Hi Esther, Thank you for the great review! We’re glad you find Pipedrive intuitive and easy to use, and that the videos are helpful. It’s great to hear that having everything in one place makes it easy to find client information. We appreciate you choosing Pipedrive! Best regards, Pipedrive Team ### 39. User friendly and price competitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Pipedrive?** Pipedrive just makes everything easier. It’s clean, intuitive, and actually helps me stay on top of deals without feeling overwhelmed. I love how visual the pipeline is — it’s like having a to-do list that updates itself. The customisation options are great too, so I can tailor it to exactly how I work. Plus, the automation features save loads of time on repetitive tasks. Honestly, it just works — and that’s what I need. **What do you dislike about Pipedrive?** If I had to pick something, I’d say the only minor gripe is that the mobile app can feel a bit cramped when managing multiple pipelines — but honestly, it’s nothing that gets in the way of how useful the platform is overall. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me keep track of all the quotes I’ve submitted in one place, so nothing slips through the cracks. Before, it was easy to lose track of follow-ups or forget which stage a quote was at. Now, I can see everything at a glance — who I’ve sent quotes to, what’s pending, and what needs chasing. It gives me peace of mind and keeps my pipeline moving. **Official Response from Jorge R.:** > Hi, Thank you for your detailed review! We’re thrilled to hear that Pipedrive makes it easier for you to stay on top of deals and that the visual pipeline, customization, and automation features are making a real difference in your workflow. It’s great to know that managing quotes and follow-ups feels more organized and gives you peace of mind. We also appreciate your honest feedback about the mobile app. We’re always working on ways to improve the mobile experience, and your input helps us prioritize enhancements. Best regards, Pipedrive Team ### 40. Simple, Visual, and Effective CRM for Sales Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Gabe B. | City Launch Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Pipedrive?** Pipedrive has completely streamlined our sales process. The visual pipeline is intuitive and makes it easy to track deals at every stage. Automation features like email sequences and task reminders save us hours every week. It’s user-friendly even for non-technical users and integrates well with tools like Slack and Gmail. Highly recommend for small to mid-sized teams looking for a focused, no-bloat CRM that just works. **What do you dislike about Pipedrive?** we do not have an integration for tracking emails, but this is not an issue about pipedrive, just our license **What problems is Pipedrive solving and how is that benefiting you?** prospect, close deals, follows ups **Official Response from Jorge R.:** > Hi Gabe, Thank you for such a thoughtful review! We’re delighted to hear that Pipedrive has streamlined your sales process and that features like the visual pipeline, automations, and integrations are saving your team time. It’s also great to know that you find it user-friendly and a strong fit for small to mid-sized teams. We appreciate you pointing out the email tracking limitation, understood it’s related to your license, but we’re glad it hasn’t been a blocker for you. Best regards, Pipedrive Team ### 41. Awesome CRM-Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Pipedrive?** Pipedrive prioritises user experience over offering an overwhelming number of features. It is extremely easy to understand, and anyone who has used any kind of CRM before will be able to start using it right away. This makes it especially great for small to mid-sized companies. **What do you dislike about Pipedrive?** I haven't discovered any issues so far, and up to this point, it has been perfect for our needs. **What problems is Pipedrive solving and how is that benefiting you?** As a startup, we needed an intelligent CRM solution. We wanted to avoid starting out with an Excel file and then having to transfer all the data to a CRM system later on. That’s why we decided to go with Pipedrive. **Official Response from Jorge R.:** > Hi, Thank you for your thoughtful review! We’re delighted to hear that Pipedrive’s simplicity and user-friendly design are a perfect fit for your startup’s needs. It’s great to know we’re helping you avoid the challenges of managing data manually and supporting you from the very beginning of your growth journey. We look forward to continuing to be part of your success! Best regards, Pipedrive Team ### 42. Intuitive Design and Instant Reminders That Just Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Pipedrive?** Intuitive design. Instant reminders. I use it several times a day and it keeps us all on task. **What do you dislike about Pipedrive?** Sometimes customer support has not been able to help address software issues. **What problems is Pipedrive solving and how is that benefiting you?** How customers fall through the cracks -- helps me retain and win customers. **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad Pipedrive helps keep your team on track with intuitive design and reminders. We also appreciate your feedback about support and will share it with our team. Thanks for sharing your experience! Best regards, Pipedrive Team ### 43. Easy to use for beginners and advanced. **Rating:** 4.5/5.0 stars **Reviewed by:** Richard M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Pipedrive?** Very intuitive to set up and track all aspects for business. Easy to use for beginners and small business. **What do you dislike about Pipedrive?** Workflows and automations are only available on the Growth plan, and the workflow editor isn’t as flexible as we’ve found in other CRMs **What problems is Pipedrive solving and how is that benefiting you?** Allows us to track all contacts, email campaigns and interactions with all prospects in one place. Easily documented and adjustable to specific clients. **Official Response from Jorge R.:** > Hi Richard, Thank you for your thoughtful review! We're glad to hear that you find Pipedrive intuitive and helpful for tracking your business activities. Your feedback about workflows and automation flexibility is greatly appreciated, our team is always working to enhance these features to make them even more powerful for users like you. Best regards, Pipedrive Team ### 44. Pipedrive makes my journye easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Leyla . | Operations Coordinator and Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Pipedrive?** I love everything about Pipedrive! One of the things I like the most is that with this tool I feel like I have everything under control, my leads, follow-ups, upcoming activities, important meetings, everything. Thank you for making my day at the office easier. **What do you dislike about Pipedrive?** I don't see anything wrong with it, honestly. The only thing I can say is that the additional services are out of reach for most of us, but it really is a great CRM. **What problems is Pipedrive solving and how is that benefiting you?** It is very difficult to manage so many businesses and clients without forgetting some detail or activity. Pipedrive does all that for me and notifies me of pending activities and so on. It is very very useful. **Official Response from Jorge R.:** > Hi Leyla, Thank you so much for sharing your positive experience! We're thrilled to hear that Pipedrive helps you keep everything under control and makes your workday easier. We understand that some additional services can feel a bit out of reach, and we appreciate your feedback on that. If you ever have questions or need assistance, we're here to help! Best regards, Pipedrive Team ### 45. Intuitive, Feature-Rich, and Better Than What We Used Before **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff S. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Pipedrive?** Better than what we were using. Intuitive, easy to use, number of features. **What do you dislike about Pipedrive?** Some layouts, but will get use to them. Would like to see some other features **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of sales pipeline and movement **Official Response from Jorge R.:** > Hi Jeff, Thank you for your review! We’re glad to hear that Pipedrive feels intuitive, easy to use, and like an upgrade from what you were using before. It’s great to know it’s helping you keep track of your sales pipeline and deal movement. We also appreciate your feedback about layouts and additional features. Best regards, Pipedrive Team ### 46. Intuitive and Effortless Platform for Seamless Sales Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Pipedrive?** Intuitive platform providing simplicity and ease of use. Automation is thorough yet simple to use, pipeline management is straightforward. **What do you dislike about Pipedrive?** The only downside is not being able to send automated emails in reply to an earlier email. This is quite important in sales so the prospect can see the original email referred to in a follow up email. **What problems is Pipedrive solving and how is that benefiting you?** Provides an overview of leads and deals, easy deal management and email tracking without too many clicks. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We’re glad to hear Pipedrive is helping you manage leads and deals efficiently with its intuitive platform and automation. We appreciate your note about automated email replies, your input helps us improve. Best regards, Pipedrive Team ### 47. Quick learning curve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Pipedrive?** Its visually simple to the eye, it doesn't take too long to get a hold of its basic concept and sales pipeline. **What do you dislike about Pipedrive?** The lack of customization proves to be an issue at the moment, requiring me to use external automations and creative ways to get to point B. **What problems is Pipedrive solving and how is that benefiting you?** Its solving our organizational needs at a top level. When I entered the company they were using excel sheets and I was tasked with finding something that would be simple, can get the job done and not too complicated for our seniors. **Official Response from Jorge R.:** > Hi, Thank you for sharing your feedback! We’re glad to hear that you find Pipedrive visually simple and easy to grasp, especially compared to using spreadsheets. We appreciate your input about customization and automation, feedback like yours helps us continue improving flexibility and usability for all teams. Best regards, Pipedrive Team ### 48. Software I can trust for my sales **Rating:** 4.0/5.0 stars **Reviewed by:** Prashant A. | Sales Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Pipedrive?** It's quite intuitive and easy to play. I am able to configure it on my own without some use of consultants etc. I sometimes did face issues and the pipedrive team is quick the resolve the same. **What do you dislike about Pipedrive?** I have used salesforce before therefore if there was a little more customization in terms of Reports that would be great. **What problems is Pipedrive solving and how is that benefiting you?** We are a new business and it's helping us managing our funnel from the start till the end. The more I am using it - the more effective I am finding this product. **Official Response from Jorge R.:** > Hi Prashant, Thanks for sharing your experience! We're glad to hear you're finding Pipedrive intuitive and easy to configure independently, empowering users without needing outside help is a key part of our mission. It's also great to know our support team has been responsive when you've needed assistance. We appreciate your feedback on reporting customization. While we strive to keep things simple and accessible, we're always working to expand our advanced features, especially for users familiar with more complex CRMs. We're excited to support your growing business and thrilled that Pipedrive is helping you manage your funnel effectively from day one! Best regards, Pipedrive Team ### 49. Effective and Efficient! **Rating:** 4.5/5.0 stars **Reviewed by:** Troy F. | Sales Associate / Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Pipedrive?** Pipedrive CRM makes managing sales pipelines refreshingly simple and effective. Its intuitive interface and visual dashboards help us stay organized and focused, while customizable features adapt beautifully to any business workflow. Pipedrive has powerful automation and smart insights, it’s a game-changer for boosting productivity and closing deals faster. Highly recommended for sales teams that want clarity, control, and consistent growth. **What do you dislike about Pipedrive?** The only issue I've had was deleting information before I was given admin clearance. A safety precaution but irritating none the less. **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of customers, potential customers, activities and tasks. **Official Response from Jorge R.:** > Hi Troy, Thanks so much for your thoughtful review! We're thrilled to hear how Pipedrive's intuitive design and automation tools are helping you stay organized and close deals more efficiently. We're glad Pipedrive is supporting your growth and helping you keep everything on track! Best regards, Pipedrive Team ### 50. Great User Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler S. | Director of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Pipedrive?** It is the most user friendly CRM i have ever used. From importing data to manually keying in information, it is just simple. It is a tool that we use everyday that helps us achieve our goals. It was also very easy to set up. We utilize Teams integration, Ring Central integrations and are looking to add more. I implemented this myself as a salesperson. Any time I have an issue; I can jump on the chat and have that issue handled within minutes. Would highly recommend. **What do you dislike about Pipedrive?** There isn't much I dislike. I would say it would be nice to be able to run some formulas in the insights section to get a better idea of a close ratio and things like that. **What problems is Pipedrive solving and how is that benefiting you?** It gets way more usage out of the sales team than any other platform we have used. It also gives great insight into what we are doing right as a team and what we are doing wrong. **Official Response from Jorge R.:** > Hi Tyler, Thank you for your fantastic review! We're thrilled to hear that you find Pipedrive user-friendly and essential to your daily workflow. It’s great to know that the setup was seamless and that our integrations, along with our support team, have made your experience even better. We also appreciate your feedback on adding formula capabilities in the insights section, that’s a great suggestion! We're always looking to enhance our features, so we’ll take this into consideration for future improvements. Best regards, Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?filters%5Bsentiment_snippet%5D=1189083&page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A00%3A53+-0500&secure%5Bsession_id%5D=c6590d56-d005-494a-b7e1-bdda14fe1c84&secure%5Btoken%5D=0df93e5b1146e994c6829f52f112c704e4fcd1c436a7fb084f78e3195f2a2db1&format=llm_user) ## Pipedrive Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amplemarket](https://www.g2.com/products/amplemarket/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - [Calendar](https://www.g2.com/products/calendar/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [CallTools](https://www.g2.com/products/calltools/reviews) - [CircleLoop](https://www.g2.com/products/mission-labs-ltd-circleloop/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [CompanyCam](https://www.g2.com/products/companycam/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Convex](https://www.g2.com/products/convex/reviews) - [CRM Assistant for Gmail™](https://www.g2.com/products/crm-assistant-for-gmail/reviews) - [Drive Uploader](https://www.g2.com/products/drive-uploader/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Authenticator](https://www.g2.com/products/google-authenticator/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [Harvest](https://www.g2.com/products/harvest/reviews) - [HostBill](https://www.g2.com/products/hostbill/reviews) - [HQ Rental Software](https://www.g2.com/products/hq-rental-software/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Hunter](https://www.g2.com/products/hunter/reviews) - [Instantly](https://www.g2.com/products/instantly/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [JobTread](https://www.g2.com/products/jobtread/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Klenty](https://www.g2.com/products/klenty/reviews) - [Leadfeeder](https://www.g2.com/products/leadfeeder-leadfeeder/reviews) - [Leadinfo](https://www.g2.com/products/leadinfo/reviews) - [lemlist](https://www.g2.com/products/lemlist/reviews) - [LinkedIn Groups](https://www.g2.com/products/linkedin-groups/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [MailerLite](https://www.g2.com/products/mailerlite/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft D365FO Connector for ADP Workforce Now®](https://www.g2.com/products/microsoft-d365fo-connector-for-adp-workforce-now/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MileIQ](https://www.g2.com/products/mileiq/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Odoo Accounting](https://www.g2.com/products/odoo-accounting/reviews) - [Oneflow](https://www.g2.com/products/oneflow/reviews) - [Ortto](https://www.g2.com/products/ortto/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Paycove](https://www.g2.com/products/paycove/reviews) - [Qlik Sense](https://www.g2.com/products/qlik-sense/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - [RD Station Marketing](https://www.g2.com/products/rd-station-marketing/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [RingCX](https://www.g2.com/products/ringcx/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Ringover](https://www.g2.com/products/ringover/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Sprout Solutions](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Invoicing](https://www.g2.com/products/stripe-invoicing/reviews) - [Surfe](https://www.g2.com/products/surfe/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [TimelinesAI](https://www.g2.com/products/timelinesai/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Pipedrive Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Generative AI** - Generative AI **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - Generative AI - Proposal Generation **Generative AI** - Generative AI **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Additional Functionality** - Personalization - Autoresponders - Customer Segmentation - Newsletter Management - AI Copilot - WYSIWYG Editor - Engagement Tracking - Preview Functionality - Email Tracking - Email Campaign Management - Landing Pages/Web Forms - Customizable Branding - Lead Capture - Mobile Optimization - Customer Journey Mapping - ROI Tracking - Activity Dashboard - Customizable Fields - Reporting/Analytics - Click Tracking - List Management - GDPR Compliance - Subscriber Management - Email Sequences - Campaign Scheduling - Event Triggered Actions - Multi-Language - Template Management - Customizable CTAs - Real-Time Analytics - Dynamic Content - CAN-SPAM Compliance - Multi-Channel Marketing - HTML Editor - Contact Management - Drip Campaigns - Campaign Analytics - Product Recommendations - Image Library - Workflow Automation ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,420 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,126 reviews)