---
title: Pipedrive Reviews
meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features
meta_description: Pipedrive reviews, pros and cons, and highest rated features. All
  from real, verified users.
aggregate_rating:
  rating_value: 4.3
  review_count: 3110
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---


# Pipedrive Reviews
**Vendor:** Pipedrive  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 3,110
## About Pipedrive
Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales.



## Pipedrive Pros & Cons
**What users like:**

- Users value the **ease of use** in Pipedrive, enjoying an intuitive interface and straightforward navigation. (574 reviews)
- Users appreciate the **intuitive interface** of Pipedrive, allowing easy customization and seamless interaction without a tech background. (274 reviews)
- Users appreciate the **ease of use** of Pipedrive, making daily operations and setup straightforward and user-friendly. (243 reviews)
- Users commend Pipedrive for its **helpful features** that enhance client management and organization, making tasks easier. (231 reviews)
- Users value the **seamless integrations** of Pipedrive, enhancing campaign attribution and boosting overall organizational efficiency. (210 reviews)
- Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews)
- Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews)
- Easy Setup (198 reviews)
- User Interface (187 reviews)
- Customer Support (179 reviews)

**What users dislike:**

- Users find the **missing features** and high costs of add-ons limiting for solo practices and small businesses. (230 reviews)
- Users find **limited features** in Pipedrive, particularly in reporting and automation, hindering advanced functionality. (151 reviews)
- Users find the **steep learning curve** challenging, requiring more training and time to master Pipedrive's features. (118 reviews)
- Users face **integration issues** with Pipedrive, particularly with Google Calendar, complicating meeting details accessibility. (108 reviews)
- Users find the **subscription costs excessive** , making it challenging for smaller practices to justify the expense. (102 reviews)
- Limited Customization (100 reviews)
- Email Management (67 reviews)
- Not Intuitive (65 reviews)
- Email Issues (53 reviews)
- Lead Management (52 reviews)

## Pipedrive Reviews
  ### 1. Effective Organization and Agile Integration with Pipedrive

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maria V. | Adoption/Onboarding Senior Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about Pipedrive?**

I've been using Pipedrive at work for about two years now, and since I started, my entire day has been organized there. At the beginning of the day, I can quickly see what I need to do in the Activities tab. I can also easily build and edit my onboarding funnel and keep track of what I need to do for each opportunity assigned to me.

Besides that, I can easily visualize the results of my opportunities and use those insights for important day-to-day decision-making.

**What do you dislike about Pipedrive?**

I think nowadays it's very easy for Pipedrive to duplicate activities that don't need to be duplicated, according to the automations that are created. For example, when I mark an opportunity as lost, it will

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive solves organization and configuration problems of my day, helps set priorities, ensures I don't lose important information, and organizes what I need to do and when. Additionally, having an integrated schedule

**Official Response from Jorge R.:**

> Hi Maria,

Thank you for your review!

We’re glad Pipedrive has become an essential part of your day, helping you stay organized, track opportunities, and see team interactions. 
It’s great that setup and Customer Support were smooth and helpful.

We appreciate your feedback about duplicated activities and Google Workspace reintegration, that’s valuable for improving the platform.

Best regards,
Pipedrive Team

  ### 2. Highly Customizable CRM with Room for Integration Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Reuben B. | Chief Executive Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 18, 2026

**What do you like best about Pipedrive?**

I like that Pipedrive is very customizable, and we've been able to build it in a way that works for what we need. It allows us to keep our client list and prospect list organized and use it for traditional CRM functionalities, like keeping a database of all our leads, prospects, clients, and customers. Additionally, we've been able to use Pipedrive to keep track of projects, such as providing cost estimates, processing orders, and communicating with vendors. I use the email sync feature, which works very well and is very convenient.

**What do you dislike about Pipedrive?**

I find the integration with some accounting programs like QuickBooks to be lacking or poor. Also, it would be nice to have a more live integration with Google Drive to input data easily and save it in Google Drive, and perhaps vice versa.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps us keep our client and prospect lists organized and allows us to track projects, process orders, and communicate with vendors using customized pipelines and fields.

**Official Response from Jorge R.:**

> Hi Reuben,

Thank you for your review! 

We’re glad to hear that Pipedrive’s customization, email sync, and CRM features are helping you stay organized and manage both clients and projects effectively. 
It’s great to know you’re able to track pipelines, process orders, and communicate with vendors smoothly.

We also appreciate your feedback on integrations with QuickBooks and Google Drive and will share it with our team as we continue improving the platform. 

Best regards,
Pipedrive Team

  ### 3. Organizes Tasks with Ease, Highly Recommended

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephanie M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2026

**What do you like best about Pipedrive?**

I like using Pipedrive to organize upcoming events with clients. My favorite part is the to-do list feature, which lets me create tasks with my descriptions and set due dates. It helps me stay on task and organized, preventing forgetfulness. I also appreciate that Pipedrive is easy to work through and not difficult to understand. The guidance of the sales process is another aspect I like.

**What do you dislike about Pipedrive?**

Right now I am linked to all of my coworkers and get notifications for each of their emails. This is something I likely can fix but I do not need everything they are getting/doing. I think it would be great if our company could use it with Cater Ease, a platform we create proposals/contracts on.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to keep track of events with clients and manage my tasks efficiently, helping me stay organized and avoid being forgetful.

**Official Response from Jorge R.:**

> Hi Stephanie,

Thank you for your review!

We’re glad Pipedrive helps you stay organized with client events and tasks. 
It’s great that the to-do list and sales process guidance keep you on track.

We appreciate your feedback about notifications and integration with Cater Ease.

Best regards,
Pipedrive Team

  ### 4. Streamlined Sales, Needs Better Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Austyn  B.

**Reviewed Date:** February 05, 2026

**What do you like best about Pipedrive?**

I love the activity tracker and the automation features in Pipedrive. The activity tracker helps us keep up on deals that might go stale otherwise. The automation makes our processes more hands-off where needed. I also appreciate the custom fields because they turn the system into an all-in-one solution for us. They let us track metrics we wouldn’t be able to without them. It's nice to know that Pipedrive can really scale with us as our business grows.

**What do you dislike about Pipedrive?**

We use QuickBooks Online for our accounting software. QBO integrates with Pipedrive but not well. When you create an invoice in Pipedrive, it doesn't email the client. You can't link an invoice that's created in QBO to a deal, so really we had to stop using the integration because it doesn't do anything. Either allow us to attach invoices that were created in QBO to a deal, or clients need to be emailed when we create an invoice in Pipedrive. It doesn't make sense for me to have to create the invoice in Pipedrive but then to go into QBO to send an email to the client.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive gives us a streamlined sales process visible to the team, preventing deals from going stale with the activity tracker. Automation reduces manual effort, and custom fields let us track important metrics.

**Official Response from Jorge R.:**

> Hi Austyn,

Thank you for your review! 

We’re glad the activity tracker, automations, and custom fields help you stay on top of deals and scale as you grow. We also appreciate your detailed feedback on the QuickBooks integration and will share it with our team.

Best regards,
Pipedrive Team

  ### 5. Efficient CRM with Seamless Setup and Smart Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pete D.

**Reviewed Date:** January 16, 2026

**What do you like best about Pipedrive?**

I use Pipedrive every day as my main CRM to organize my tasks, outreach activity, and everything I do daily. It helps me stay incredibly organized and efficient by ranking my top important tasks. I love how it keeps a timeline of emails, notes, and lets me attach files to contacts and deals. I'm particularly fond of the smart CC feature because I can run different emails and businesses within Pipedrive. By putting emails in BCC, I ensure everything stays organized and attached to my contacts and deals. Specifically, it helps me keep all communications well organized by contact, allowing me to stay on top of everything at all times. The setup was easy, and once it was done, it works flawlessly.

**What do you dislike about Pipedrive?**

I guess if there's anything I could mention, it's better integration into, like, iMessage.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to stay organized and efficient, prioritizing tasks and tracking emails and notes. It helps me attach files to contacts and deals, keeping everything well-organized.

**Official Response from Jorge R.:**

> Hi Pete,

Thank you for your review! 
We’re glad Pipedrive helps you stay organized and efficient with tasks, emails, and contacts, and that setup was quick and smooth. 
We also appreciate your feedback on iMessage integration and will pass it along to our team. 
Thanks for sharing!

Best regards,
Pipedrive Team

  ### 6. Intuitive Visual Pipeline with Powerful Automation and Customizable Dashboards

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Pipedrive?**

What stands out immediately is how intuitive and visual the platform is. The pipeline layout makes it incredibly easy to track deals at every stage, move opportunities forward with simple drag-and-drop actions, and quickly identify bottlenecks. For sales-focused teams, this clarity is a huge advantage.

The automation features are another strong point. Setting up automated follow-ups, activity reminders, and workflow triggers helps reduce manual work and keeps the team consistent. The reporting dashboards are clean and customizable, giving clear insight into performance without feeling overwhelming.

**What do you dislike about Pipedrive?**

On the downside, some advanced features—like more in-depth reporting or certain customizations—require higher-tier plans. For companies looking for a heavily marketing-driven or all-in-one enterprise solution, it may require additional integrations.

**What problems is Pipedrive solving and how is that benefiting you?**

it works well within the business, you can track opportunity's a lot easier

**Official Response from Jorge R.:**

> Hi,

Thank you for your review!

We’re glad you find the pipeline visual, intuitive, and easy to use.
It’s great that drag-and-drop, automations, and dashboards are helping your team stay organized and track performance clearly.

We appreciate your feedback about advanced features and plan tiers, as well as the need for extra integrations in some cases.

Best regards,
Pipedrive Team

  ### 7. Streamlined Sales Tracking with Room for Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Logan S. | Inside Sales, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 22, 2025

**What do you like best about Pipedrive?**

I like how I can set a time and day to remind myself and also keep it categorized as to when I did the last activity to talk to the client. We love Pipedrive and have stuck with it since we first used it. The initial setup was very easy, even though it took some learning.

**What do you dislike about Pipedrive?**

I think Pipedrive could be better with faster upload times for transferring customer info, rather than taking a day. I would also like to see more integration of AI with Pipedrive.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps me follow up at the right time and schedule tasks to maintain client relationships. I like setting reminders and categorizing when I last interacted with clients.

**Official Response from Jorge R.:**

> Hi Logan,

Thank you for your feedback! 

We’re glad to hear that Pipedrive’s texting and emailing integrations, along with note-taking, help you stay on top of follow-ups and manage your sales effectively. 

It’s great that the initial setup was seamless for you. 
We also appreciate your suggestion about providing better examples for win/loss reasons; it’s valuable input for improving the platform.

You are able to add your custom lost reasons and add comments to them. 
Here is a page that explains it in detail:
https://support.pipedrive.com/en/article/how-can-i-enable-predefined-lost-reasons

Best regards,
Pipedrive Team

  ### 8. Effortless Sales Management with an Intuitive Interface

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andy W. | Sales Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 18, 2025

**What do you like best about Pipedrive?**

Pipedrive has really changed the way we manage our sales pipeline. The interface is straightforward and easy to use, which makes tracking deals simple. I also like how easy it is to customize stages so our team stays organized and on the same page.

**What do you dislike about Pipedrive?**

Some of the automation options are helpful, but they can be restrictive if you want more complex workflows.
I’ve also noticed that certain integrations require extra steps or third-party tools, which adds friction.

**What problems is Pipedrive solving and how is that benefiting you?**

Automations and reminders have eliminated the problem of leads slipping through the cracks, and reporting tools give us visibility into bottlenecks we couldn’t see before.

**Official Response from Jorge R.:**

> Hi Andy,

Thank you for your thoughtful feedback! 

We’re glad to hear that Pipedrive’s easy-to-use interface and customizable stages have helped improve how your team manages and tracks the sales pipeline. 

It’s great to know that automations, reminders, and reporting are preventing leads from slipping through the cracks and providing better visibility into bottlenecks. 

We also appreciate your notes on automation flexibility and integrations, this kind of input is very helpful as we continue to improve the platform.

Best regards,
Pipedrive Team

  ### 9. Highly Customizable, Needs Better Integration

**Rating:** 3.5/5.0 stars

**Reviewed by:** Larry S.

**Reviewed Date:** February 06, 2026

**What do you like best about Pipedrive?**

I use Pipedrive for organizing incoming leads for our sales team. I really like the customization it offers because it allows us to tailor to our needs and avoid having more than necessary. It also provides visibility on who is working on what, which is very helpful.

**What do you dislike about Pipedrive?**

I'm still learning Pipedrive, but the integration with other apps and sending notifications could be clearer. I'd like to send an email notification to a salesperson when a lead has their label. The initial setup wasn't too bad, just took longer than I expected.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for organizing incoming leads for our sales team and getting visibility on who is working on what.

**Official Response from Jorge R.:**

> Hi Larry,

Thank you for your review! 
We’re glad to hear that Pipedrive’s customization and visibility are helping you organize incoming leads and keep your sales team aligned.

We also appreciate your feedback about integrations, notifications, and the setup experience. 
Those are important points, and we’ll be sure to share them with our team as we continue improving clarity and ease of use.

Best regards,
Pipedrive Team

  ### 10. Effortless Sales Management with Intuitive Interface and Time-Saving Automation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 14, 2025

**What do you like best about Pipedrive?**

Pipedrive is extremely easy to use and keeps my sales process organized without feeling overwhelming. I really like how clean the interface is and how quickly you can move deals through stages. The automation features save me a lot of time on follow-ups and reminders, and the visual pipeline makes it simple to understand where every opportunity stands at a glance. It’s also great that onboarding new team members is quick because the platform is so intuitive.

**What do you dislike about Pipedrive?**

The main downside is that some of the more advanced features, like deeper reporting, custom automations, and certain integrations are locked behind higher-tier plans. At times, it also feels like there are limitations around customization, especially for companies with more complex workflows. The email sync can occasionally lag, and while the reporting is good, it could offer more flexibility for detailed analysis. Overall, the core product is strong, but some improvements in these areas would make it even better.

**What problems is Pipedrive solving and how is that benefiting you?**

Sales CRM

**Official Response from Jorge R.:**

> Hi,

Thank you for your detailed feedback! 

We’re glad to hear that Pipedrive’s clean interface, visual pipeline, and automation features are helping you stay organized and streamline your sales process. 

We also appreciate your insights regarding advanced features, customization, and reporting, your input helps us continue improving the platform.

Best regards,
Pipedrive Team

  ### 11. Effortless Integration, Needs Better Automation

**Rating:** 3.5/5.0 stars

**Reviewed by:** Johnathan D.

**Reviewed Date:** November 13, 2025

**What do you like best about Pipedrive?**

I find Pipedrive amazing to work with due to its automation flow and user-friendly interface, making it easy to maneuver through the system. It's a great asset for my company, and I'm excited to build on the capabilities we’ve already started implementing. I particularly appreciate how effortlessly the stages within Pipedrive flow and how it facilitates easy communication with my entire team, ensuring clarity about our ideal stages. The integration capabilities of Pipedrive are also excellent, seamlessly connecting with tools like Slack, Aircall, and Postman, which makes our workflow smooth and interconnected.

**What do you dislike about Pipedrive?**

I find the ease of setting up automations in Pipedrive needs improvement. Although there are tiered functionalities, it sometimes requires digging through numerous workarounds to achieve automation tasks. Additionally, the initial setup presented challenges specifically related to the automation flow, necessitating support from Pipedrive to configure it correctly.

**What problems is Pipedrive solving and how is that benefiting you?**

I find Pipedrive facilitates seamless integration with tools like Slack and Aircall, enhancing automation and communication efficiency for my team.

**Official Response from Jorge R.:**

> Hi Johnathan,

Thanks for sharing your experience! 
We're glad to hear Pipedrive’s interface, automations, and integrations with tools like Slack and Aircall are helping your team stay organized and connected.

We appreciate your feedback about automation setup as well. 
We're always working to make this easier, and it’s great that our support team could help you get things running smoothly.

Thanks again for taking the time to leave your review!

Best regards,
Pipedrive Team

  ### 12. Pipedrive is the sales CRM I recommend because it is easy to use,  add custom fields, and visual

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gail G. | Small Business Marketing Strategist, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 14, 2025

**What do you like best about Pipedrive?**

Low learning curve. Customizable, add the fields you need. Sales teams have filterable views to stay on top of lead nurturing. Easy to see the status of all clients and filter by status. Reporting makes sales teams easy to supervise. 

Their onboarding process provides a free live demo and Q&A before you're a customer. And when you sign up you'll get an Account Manager assigned who assists in implementation and training.  

My client uses it for their admin and sales team. And I love being able to see all the current clients and their status as that is useful to me when I'm creating content and doing strategy.

**What do you dislike about Pipedrive?**

Has invoicing, but that only integrates with Quickbooks. I'd like to see them add more options.

**What problems is Pipedrive solving and how is that benefiting you?**

My client uses it for their sales team's lead nurturing. The Pipedrive online form builder integrates with their email solution. The client doesn't need to use a separate email solution because Pipedrive can manage email automation and drip campaigns. You can connect it to your existing forms; it is just easier if you use theirs as the integrations are already done. 

The built-in graphs make it easy to see sales performance overall and for individual team members. And the ability to add custom fields means all the information on each client can be captured in one place. Anything that eliminates individual spreadsheets and docs is a positive.

**Official Response from Jorge R.:**

> Hi Gail,

Thank you for your review! 

We’re glad Pipedrive’s customizable fields, reporting, and lead management are helping your team stay organized and focused. 

It’s great to hear that onboarding and support have been helpful too. We appreciate your feedback on invoicing integrations and will keep it in mind for future improvements. 

Thanks for choosing Pipedrive!

Best regards,
Pipedrive Team

  ### 13. Visual Sales Management and Strong Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Luís B.

**Reviewed Date:** October 21, 2025

**What do you like best about Pipedrive?**

I have been using Pipedrive for about a year to manage my pipeline of deals, and I really enjoy its capabilities. The initial setup was straightforward and not difficult, which speaks volumes about its user-friendly interface. Even though their customer support was good and someone helped me out, I found it easy enough to navigate without any assistance. Pipedrive has really helped me with time management by having everything in one place, and it offers a visually compelling way to manage my sales funnel. I particularly appreciate the pipeline lists and the ability to visualize deals from beginning to end, which enhances my understanding of the sales process. Another feature I find incredibly useful is the capability to create multiple pipelines, which I utilize for different business lines. I am also considering upgrading my subscription because I am quite satisfied with the service, provided the pricing remains reasonable. Its overall functionality is excellent enough for me to rate it a nine out of ten, indicating my high likelihood to recommend it to others.

**What do you dislike about Pipedrive?**

I would like to have email integration, which I currently do not have. It should be part of the basic package.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for time management and consolidating everything in one place, helping me manage my sales funnel visually, which aids in initiating deals and converting leads effectively.

**Official Response from Jorge R.:**

> Hi Luis,

Thank you for sharing such detailed feedback! 
We’re thrilled to hear that Pipedrive has made it easier for you to manage your deals, save time, and visualize your sales funnel effectively. 
It’s great to know you find the setup simple, the interface intuitive, and the multiple pipelines feature valuable for your business lines.

We also appreciate your feedback about email integration, we’ll make sure to pass this along to our product team for consideration.

Best regards,
Pipedrive Team

  ### 14. It's like having a second brain

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 08, 2025

**What do you like best about Pipedrive?**

Pipedrive makes it easy to keep track of every lead and conversation without feeling buried in software. The visual pipelines are intuitive and customizable, so we can build stages that actually match our process instead of forcing our workflow into theirs. I also love how quick it is to log calls, send emails, and set reminders—all in one place. It keeps our follow-up consistent and our team aligned.

**What do you dislike about Pipedrive?**

I don't like that Webforms lack customization and I've had issue embedding them on our website. We don't have a high volume of leads, so I've been alright.

**What problems is Pipedrive solving and how is that benefiting you?**

We used to juggle guest group leads through email threads, sticky notes, and mental checklists. Things slipped through the cracks. Now, every lead lives in one place, with clear next steps and reminders built in. It’s made our process more consistent, helped us follow up faster, and made it easy for anyone on the team to jump in and see what’s going on.

**Official Response from Jorge R.:**

> Hi,

Thanks so much for your thoughtful review! 

We're really glad to hear that Pipedrive has helped your team stay organized and consistent with lead tracking and follow-ups. 
It’s great to know that the visual pipelines and all-in-one workflow are making a difference in your daily operations.

We appreciate your feedback about Webforms, customization and embedding flexibility are areas we’re actively working to improve. 
Your input helps us make Pipedrive even better for users like you.

Best regards,
Pipedrive Team

  ### 15. Simple, straightforward CRM with all the basics thoughtfully put together

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vicente L. | Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 23, 2025

**What do you like best about Pipedrive?**

I do like that Pipedrive takes care of most things automatically. It drastically saves time. I love that you can hook up email to it and it automatically tracks most communications and you can link any emails that it missed.

There are many parts of Pipedrive that are amazing. It is very feature rich for the price. It does the basics of everything you would need in a CRM. It isn't bloated with a million things and options which I like. Minimalist and gets the job done.

Starting to use Pipedrive and implementing the CRM is easy. You can start using it from day one. It doesn't require a ton of set-up unless you want super custom data entries.

I use Pipedrive fairly frequently. I haven't even been able to take complete advantage of the software. There is still a lot for me to do and streamline with automations.

I'd say Pipedrive is made very thoughtfully and there is great attention to detail in different places.

I love Pipedrive and will continue to use it for my business. Highly recommend it.

**What do you dislike about Pipedrive?**

The app isn't the most user friendly. I wish it was a little more streamlined and had a better user experience. A little more intuitive would be great.

I don't like that Pipedrive is solely web-based. It gets lost in tabs easily.

I wish Pipedrive supported more services and had more integrations natively. Native SMS support would be amazing. However, it has great support for the big and main software that most use.

I would like the ability to change the structure / view of the pipelines. For example, I'd like to be able to stack two different sales pipelines on-top of each other. To have an overview of all pipelines and deals at the same time.

I do wish it supported Yubikey for hardware security.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive is centralizing a lot of the sales cycle in one place. It is putting all the information together from different sources. Neatly and nicely. It is also providing additional features and services that I would need for closing deals. Like e-signatures, invoicing integration, sending forms / contracts and storing documents.

Pipedrive is simplifying a lot of things. It is streamlining a lot. Saving me a lot of time and mental energy to allow me to focus on sales.

**Official Response from Camilla  Pacheco:**

> Hello Vicente,

Thank you for the thoughtful and detailed review! 

We're so glad to hear that Pipedrive saves you time and delivers the core CRM features you need without unnecessary complexity. At the same time, we really appreciate your suggestions around UI improvements, integrations, and added flexibility — our team is always working to make the experience even better. 

We're excited to keep supporting your business growth!

Best regards,
Pipedrive Team



  ### 16. Fast, good user experience and supportive CRM

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gabo M. | NLAB Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 16, 2025

**What do you like best about Pipedrive?**

Our team has some members that never used a professional CRM solution prior to joining. I think its a testament to the quality of what Pipedrive delivers that most of them find the siftware easy and intuitive to use. 

Also, I do like the fact that Pipedrive is easily customizable by the client, with no need to third parties to make it work for our particular use case  (healthcare).

Support is fast and responsive. Knowledge base is extensive.

**What do you dislike about Pipedrive?**

I don't really have a feature or aspect of Pipedrive I would say is bad or malfunctions regularly. 

I do think the Insights feature could be better and more robust, with more types of data we could link it to and even more options for graphics and visualizations. 

Although  Automations are extremely easy to use and offer a variety of possibilities, they could be even better, mainly with the logic and conditions available to the user.

For our location and use case, the other problems we find are related to either the billing in USD (we are in Brazil) or the difficulty of managing Deal participants (add or delete) via API endpoints.

**What problems is Pipedrive solving and how is that benefiting you?**

Organizing the company's contacts and deals with a visible and predictable sales pipeline has helped on our short and long term planning for years.

**Official Response from Jorge R.:**

> Hi Gabo,

Thank you for sharing such a thoughtful and detailed review!

We’re glad to hear that Pipedrive’s ease of use and intuitive design have made it straightforward for team members new to CRM tools, and that you’ve found customization and support to be strong points for your healthcare use case.

We appreciate your constructive feedback on Insights and Automations. 

We’re continually working to expand reporting flexibility and automation logic, and feedback like yours helps us prioritize improvements. 

We also understand the challenges with billing in USD and API limitations for managing Deal participants, and we’ve noted these for the relevant teams.

Thank you for choosing us to support your team’s growth!

Best regards,
Pipedrive Team

  ### 17. Pipedrive has been a game-changer for me when it comes to staying organized and on track

**Rating:** 5.0/5.0 stars

**Reviewed by:** Greg W. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 26, 2025

**What do you like best about Pipedrive?**

The platform is very intuitive and gives me a clear view of my entire sales pipeline, making it easy to know exactly where each deal stands and what needs to happen next.

What I like most is how Pipedrive helps keep me accountable—no more lost notes or forgotten follow-ups. The reminders, deal stages, and activity tracking all work together to ensure nothing slips through the cracks. I feel more focused and structured in my daily workflow, which translates to better results.

Overall, Pipedrive is more than just a CRM—it’s like a personal assistant that keeps me on top of every task and follow-up, helping me prioritize and move deals forward with confidence.

**What do you dislike about Pipedrive?**

Limited in some areas for campaigns and integrations.

**What problems is Pipedrive solving and how is that benefiting you?**

Follow up

**Official Response from Jorge R.:**

> Hi Greg,

Thank you for your thoughtful review! 

We’re thrilled to hear that Pipedrive helps you stay focused, structured, and on top of your sales pipeline, it’s great to know it feels like a personal assistant in your workflow.

We also appreciate your feedback on campaigns and integrations. 
We’re continuously working to expand these areas, and your input helps guide our improvements.

Best regards,
Pipedrive Team

  ### 18. Very easy to learn and start using

**Rating:** 4.5/5.0 stars

**Reviewed by:** Firas J. | Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2025

**What do you like best about Pipedrive?**

Pipedrive excels as an incredibly user-friendly CRM that is exceptionally easy to learn and implement, especially for small to medium-sized businesses. Its core strength lies in its visual drag-and-drop sales pipeline, which allows users to intuitively manage deals and track progress with minimal training. The platform's clean interface, straightforward onboarding process, and simple data importation get teams up and running in no time. While some advanced features are reserved for higher-tier plans, Pipedrive's fundamental design prioritizes simplicity and efficiency, making it a top choice for anyone seeking a CRM with a gentle learning curve and a focus on core sales activities.

**What do you dislike about Pipedrive?**

While Pipedrive is exceptional at what it's designed for—managing the sales pipeline—my primary frustration stems from its limitations as an all-in-one CRM solution. I truly wish I could use it as the single source of truth for our entire customer lifecycle, but it falls short once a deal is won. The lack of an integrated customer support or helpdesk feature is a major hurdle. After closing a deal, we're forced to switch to a separate ticketing system to manage client inquiries and support issues. This creates a disconnect, making it difficult to have a unified view of a customer's history and interactions without constantly toggling between platforms or relying on integrations that don't always feel seamless. Furthermore, its marketing capabilities, while improving, are still too basic for our needs, lacking the sophisticated automation and in-depth analytics required for complex nurture campaigns. This means we're juggling a third platform for marketing, a second for support, and Pipedrive for sales. It's an excellent sales tool, but my hope for a single, elegant solution to manage everything from lead generation to long-term customer support within Pipedrive remains unfulfilled.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive effectively solves the critical business problem of managing sales chaos by providing instant clarity and control. Its visual pipeline offers a quick, at-a-glance overview of the entire sales process, allowing for easy tracking of day-to-day progress without getting lost in data. When details are needed, a single click on any deal reveals a comprehensive history of all associated contacts, notes, and activities. This dual-view capability is powerfully enhanced by the email tracking feature, which syncs conversations directly to deals and notifies you of opens and clicks. This ensures that no follow-up is ever missed and every team member has the full context, guaranteeing that valuable opportunities don't fall through the cracks.

**Official Response from Jorge R.:**

> Hi Firas,

Thank you so much for taking the time to share this in-depth review!

We’re glad to hear Pipedrive’s user-friendly interface, visual pipeline, and quick onboarding have made managing your sales process clearer and more organized. It’s great to know the simplicity and efficiency are serving your team well, helping you keep control of day-to-day sales activities without getting lost in the data.

We also appreciate your candid insights on the limitations around post-sale workflows, customer support ticketing, and advanced marketing capabilities. 
You’re right, while Pipedrive is built to excel in sales pipeline management, we understand the desire for a unified solution covering the full customer lifecycle seamlessly. 

Your feedback is valuable, and we’ll ensure it reaches our product team as we continue improving integrations and exploring ways to support post-sale workflows more effectively.

Thank you again for trusting Pipedrive to manage your sales pipeline. 
If you ever need workflow tips or deeper integrations to bridge these gaps, our team is here to help.

Best regards,
Pipedrive Team

  ### 19. Streamlined Project Management and Follow-Up Tracking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marco Aurélio G. | Customer Success Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 18, 2025

**What do you like best about Pipedrive?**

Pipedrive has significantly optimized our project management processes, making it easy to visualize each initiative’s status and next steps. The platform’s intuitive interface and customizable pipelines ensure that nothing falls through the cracks.

**What do you dislike about Pipedrive?**

While the platform is highly effective, deeper native integrations with some niche tools would be welcome. At times, we rely on third-party connectors for specialized workflows, which can add an extra step to the setup.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive centralizes our project tracking and follow-up activities in one intuitive platform. Before adopting it, we faced scattered communication and inconsistent follow-up on key initiatives. Now, every project milestone, client interaction, and FUP is clearly documented and easy to monitor.

**Official Response from Jorge R.:**

> Hi Marco,
Thank you for sharing such a thoughtful review! 
We’re glad to hear that Pipedrive has streamlined your project management processes and helped centralize tracking and follow-ups. 
It’s great to know the customizable pipelines and intuitive interface are making a real difference for your team.

We also appreciate your feedback about deeper native integrations, we’re always working on expanding and improving our ecosystem, so your input is very valuable.

Best regards,
Pipedrive Team


  ### 20. A true time-saver with powerful integrations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Philippe P. | Business Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 04, 2025

**What do you like best about Pipedrive?**

What I like best about Pipedrive is how easily it integrates with the tools I use daily. For example, with Surfe, I can enrich and import LinkedIn contacts in one click, and I’ve connected Messenger to manage conversations directly inside Pipedrive. This centralization saves me hours every week and allows me to focus on meaningful sales actions instead of switching between multiple platforms.

**What do you dislike about Pipedrive?**

One downside is the lack of built-in lead scoring. To prioritize leads automatically, you need to rely on third-party tools or integrations. This adds an extra layer of complexity, especially as your lead volume grows. Having native scoring would make the pipeline management even smoother.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps me centralize all my sales activities and conversations in one place. Before, I had to jump between LinkedIn, email, and messaging apps to manage prospects. Now, with integrations like Surfe and Messenger, I can import contacts, track conversations, and manage follow-ups directly within the CRM. This saves me hours every week, reduces lost leads, and helps me prioritize my pipeline more effectively, which ultimately leads to higher conversion rates. We actually switched from Koban to Pipedrive mainly because of how user-friendly it is. Pipedrive’s intuitive, visual pipeline interface made onboarding our team immediately simpler. Unlike Koban, where navigating deals and stages felt clunky, Pipedrive allows us to drag and drop deals with ease, customize pipelines and fields to match our sales flow, and stay focused on closing rather than figuring out the tool.

**Official Response from Jorge R.:**

> Hi Philippe,

Thank you for your detailed feedback! 

We’re glad to hear Pipedrive’s integrations and intuitive interface are saving you time and helping streamline your sales process. 

We also appreciate your note about built-in lead scoring—feedback like this helps us improve. 

We’re happy Pipedrive has made your team’s workflow easier and look forward to supporting your continued success.

Best regards,
Pipedrive Team

  ### 21. So Easy to Use—Love It!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Oliver A. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 26, 2026

**What do you like best about Pipedrive?**

Love how it is so easy to use!  It is very user friendly!

**What do you dislike about Pipedrive?**

The labelling feature just needs some refinement, integration with phone system is essential.

**What problems is Pipedrive solving and how is that benefiting you?**

It is allowing us to see our pipeline, exactly what it says on the tin!

**Official Response from Jorge R.:**

> Hi Oliver,

Thank you for your review! 
We’re glad to hear that you find Pipedrive easy to use and very user-friendly. 
It’s great to know it’s giving you clear visibility into your pipeline.

We also appreciate your feedback on labels and phone system integrations and will be sure to share that with our team. 

Thanks again for taking the time to share your thoughts!

Best regards,
Pipedrive Team

  ### 22. Clear UI and Seamless Microsoft Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Julien B. | Head Of IT, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 22, 2025

**What do you like best about Pipedrive?**

I like Pipedrive's clear UI and granular permissions. The integration with Microsoft is also a huge plus. These features add real value in tracking activities and make it simple for end users. The initial setup was quite easy too.

**What do you dislike about Pipedrive?**

I would like even more permissions options. Also, the integration with Microsoft Teams and Copilot AI could be improved.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for CRM to manage partners and investors. It has a clear UI, granular permissions, and Microsoft integration, which add real value in tracking activity and simplify processes for end users.

**Official Response from Jorge R.:**

> Hi Julien,

Thank you for your detailed feedback! 

We’re glad to hear that Pipedrive’s clear UI, granular permissions, and Microsoft integration are adding real value and making activity tracking easy for your team. 

It’s also great to know the initial setup went smoothly. 
We appreciate your suggestions around expanding permissions and improving the Microsoft Teams and Copilot AI integrations, this is valuable input and will be shared with our team.

Best regards,
Pipedrive Team

  ### 23. Great for Sales Leadership and with integrations it works great with events and trainings

**Rating:** 4.0/5.0 stars

**Reviewed by:** Pekka H. | CEO, Entrepreneur, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 15, 2025

**What do you like best about Pipedrive?**

If you are interested on leading your sales then Pipedrive is the best tool. We have integreted this to our event and training management tool and it works great

**What do you dislike about Pipedrive?**

The tool is great for leading sales, but for I would use other tools (integrated) to marketing

**What problems is Pipedrive solving and how is that benefiting you?**

Following up on sales and customer accounts. We integrate it with our events and training management tool and now all the new leads pop up with our sales while logging the events and trainings of current clients to the Pipedrive records.

**Official Response from Jorge R.:**

> Hi Pekka,

Thank you for sharing your experience! 

We're glad to hear that Pipedrive is helping you effectively manage your sales and integrate seamlessly with your event and training management tool. 

We understand that marketing needs may require additional tools, and we’re happy to see Pipedrive playing a key role in tracking leads and client interactions.

Best regards,
Pipedrive Team

  ### 24. Effortless Affiliate Management, Needs More Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bárbara F. | Social media strategist, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 19, 2025

**What do you like best about Pipedrive?**

I really like how easy it is to manage affiliates with Pipedrive. It's also simple to create deals and organize a lot of information in one place, which makes my tasks much more efficient.

**What do you dislike about Pipedrive?**

I would say that there could be more features inside the deal. It could also use more space inside the deal to add, for example, contracts or sign contracts, and more integration with things like Google Drive.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to manage all my affiliates and potential leads, organizing a lot of information easily in one place.

**Official Response from Jorge R.:**

> Hi Barbara,

Thank you for your feedback! 

We’re glad to hear that Pipedrive makes managing affiliates, deals, and information easy and efficient for you. 

We also appreciate your suggestions about adding more features within deals, expanding space for contracts, and enhancing integrations like Google Drive, this is valuable input for our team as we continue to improve the platform.

Syncing with Google Drive: https://support.pipedrive.com/en/article/syncing-with-google-drive

Best regards;
Pipedrive Team


  ### 25. Simple, Powerful.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon C. | Account Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 20, 2025

**What do you like best about Pipedrive?**

As someone who is a big fan of Salesforce, I recognize it has its place for large enterprises. But for leaner, faster-moving sales teams, Pipedrive is a better fit. It’s simple yet powerful—robust enough to support sales teams while avoiding the complexity of Salesforce, where even basic tasks can take several minutes. The intuitive interface makes it easy to learn—especially if you’ve used Salesforce before—and effortless to use every day. I can quickly log activities and manage tasks in the background, without disrupting my workflow. Pipedrive is practical, efficient, and user-friendly—ideal for salespeople who value speed and usability on the go.

**What do you dislike about Pipedrive?**

While Pipedrive is great for salespeople, it’s not robust enough for enterprise-level needs. It lacks the deep customization, quoting tools, and broad integrations that Salesforce provides, which can make it challenging for sales operations at scale.

**What problems is Pipedrive solving and how is that benefiting you?**

As the cliché goes, Pipedrive literally replaced multiple spreadsheets and Google Drive docs for me. I use it to manage emails, track a large number of contacts, and move deals through various stages with ease. The labeling feature is immensely helpful for keeping things organized and quickly identifying priorities. Compared to the clutter of spreadsheets, Pipedrive keeps my workflow streamlined, saving time and making it much easier to stay on top of every deal.

**Official Response from Jorge R.:**

> Hi Brandon,

Thanks for your review!
We’re glad Pipedrive helps you work more efficiently with its intuitive interface, activity tracking, and labeling features. 
It’s great to know it’s saving you time compared to spreadsheets.

We appreciate your feedback on customization, quoting tools, and enterprise integrations, this helps us keep improving.

Best regards,
Pipedrive Team

  ### 26. PipeDrive is an easy-to-use and highly effective tool for managing sales processes.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Dans  D. | e-commerce growth consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 02, 2025

**What do you like best about Pipedrive?**

What I like best about Pipedrive is its user-friendly and intuitive interface, which makes managing sales easy, along with its visual pipeline that allows for simple drag-and-drop deal tracking. It offers great customization options, useful automation features to save time, seamless integrations with tools like Gmail and Slack, and strong task management so nothing gets missed. The reporting tools provide clear insights, and the mobile app is perfect for staying productive on the go.

**What do you dislike about Pipedrive?**

While Pipedrive is very effective overall, some drawbacks include limited advanced reporting features without higher-tier plans, occasional syncing issues with email integrations, and the need for third-party tools for more complex automation or marketing functionalities.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps solve the problem of disorganized sales processes by providing a clear, visual pipeline to track deals, manage contacts, and prioritize tasks. It keeps all communication, notes, and follow-ups in one place, which improves efficiency, saves time, and ensures that no opportunities are missed. This leads to better focus, more closed deals, and a more predictable sales workflow.

**Official Response from Jorge R.:**

> Hi Dans,

Thank you for sharing such a detailed and thoughtful review!

We're thrilled to hear that Pipedrive’s user-friendly interface, visual pipeline, and integrations have been making a positive impact on your sales management and daily workflows. 
It's great to know our mobile app and automation features are helping you stay efficient and productive.

We also appreciate your honest feedback regarding the limitations you’ve encountered with reporting and integrations. 
We're constantly working to improve, and insights like yours help us prioritize what matters most to users.
 If you ever need help optimizing automation or exploring add-ons for more advanced features, our team is here to support you.

Best regards,
Pipedrive Team

  ### 27. Easy to Use With Amazing Results

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex M. | Owner, CEO, Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 29, 2025

**What do you like best about Pipedrive?**

I love that Pipedrive is easy to use and it only took me an hour to completely integrate with my business. The customer support team is always there to help with any issues that arise. There are so many features that could be used to advance my business, but the straightforward approach Pipedrive uses is amazing.

**What do you dislike about Pipedrive?**

The only thing I dislike about Pipedrive is how the email sync isn't available on the lowest plan. I don't want to spend more than $24 per month on the service and I feel like the email sync should be a basic feature. At the end of the day, I get that they want more people on the higher plans, so I see why they wouldn't want to offer the email sync at the lower tiers.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive allows me to have all of my current sales I am working on in one spot. It is easy to manage all of the sales I have going on, and I can set reminders for when I want to do certain tasks within each individual sale or lead. I have already landed 5 sales and they have been huge! Without Pipedrive, I wouldn't have been able to keep them organized because I have talked to so many people.

**Official Response from Jorge R.:**

> Hi Alex,

Thanks so much for your thoughtful review!

 We're thrilled to hear that Pipedrive has been easy to integrate into your business and is already helping you land and organize significant sales, congrats on those wins!

We also appreciate your feedback about email sync on the lower-tier plans. 
It's something we've heard before, and while we aim to offer the best value across all plans, we understand how important core features like email sync can be. Your input is valuable and will be shared with our product team as we continue improving our offerings.

Thanks again for choosing Pipedrive, and we're here to support you every step of the way!

Best regards,
Pipedrive Team

  ### 28. Great Customer Focused Service

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 13, 2025

**What do you like best about Pipedrive?**

Your support team has been consistently responsive, approachable, and genuinely invested in helping us succeed. Whenever I’ve reached out—whether for troubleshooting or guidance on advanced features—the replies have been clear, solution-focused, and tailored to our needs. It’s refreshing to deal with a team that takes the time to understand our specific situation rather than offering generic answers.

From a strategy perspective, Pipedrive has become a central tool in our sales planning and execution. The visual pipeline, customisable reporting, and forecasting features give us the clarity we need to identify bottlenecks, track performance, and make confident, data-driven decisions. It’s not just a CRM—it’s a framework for refining and improving our overall sales approach.

**What do you dislike about Pipedrive?**

Unfortunately if does not integrate directly with Zoominfo for fast and easy Lead Generation

**What problems is Pipedrive solving and how is that benefiting you?**

All leads can be captured in one place—manually, via email sync, or through integrations—so nothing falls through the cracks. Automated reminders ensure timely follow-ups, critical when nurturing defence-sector clients who value reliability.

**Official Response from Jorge R.:**

> Hi,

Thanks for sharing your feedback! 
We’re glad our support team has been responsive and helpful, and that Pipedrive’s pipeline, reporting, and forecasting tools are helping you track performance and make confident decisions.

We appreciate your note about adding direct ZoomInfo integration, it’s valuable input for our future updates. 

Best regards,
Pipedrive Team

  ### 29. Effortless Deal Organization and Custom Tagging

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ryan E. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 12, 2025

**What do you like best about Pipedrive?**

I like how it organizes deals, allowing you to tag and categorize them as needed.

**What do you dislike about Pipedrive?**

The campaign and email builder needs a lot of work. The drag and drop is sub-par compared to competitors. Also need an easier integration with Mailchimp.

**What problems is Pipedrive solving and how is that benefiting you?**

Deal management, its really good for tracking and organizing.

**Official Response from Jorge R.:**

> Hi Ryan,

Thank you for your feedback! 
We’re glad to hear that Pipedrive is helping you track and organize your deals effectively.

We appreciate your notes on the campaign and email builder as well as Mailchimp integration. 
Your feedback is valuable and will be shared with our product team to help improve these features.

If you need any tips or support with workflows or integrations, our team is always here to help!

Best regards,
Pipedrive Team

  ### 30. Excellent CRM with a clean uncluttered UI

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Pipedrive?**

My single-most favourite feature of Pipedrive is how it prompts the user to create follow-up activities whenever you complete an activity. This action-driven approach is extremely helpful in keeping momentum on driving sales forwards, and is the reason I chose Pipedrive over other CRM options. Each time I complete a sales activity I get a dual sense of accomplishment from checking a task off, and motivation from defining what my next action will be.
Additionally, I like the UI which is simple, clean, and easy to navigate. I also like the distinction between leads and deals which aligns very well with my mental model for sales. It is also fast, and easy to use, and was quick to set up for my needs.

**What do you dislike about Pipedrive?**

What I dislike about Pipedrive is that the side menu on some pages has buttons for features that are not available in my subscription tier. I find these distracting, and I wish they could be hidden. I also dislike that "new activity created" is not available as a trigger event for integration with Asana, so it is not possible (AFAIK) to automate new task creation in Asana when I create a new activity in Pipedrive.

**What problems is Pipedrive solving and how is that benefiting you?**

The main problem Pipedrive is solving is being a single source of truth for capturing contact and lead information on the fly, and management of this information as they convert into deals. The forms and UI make this easy and a pleasure to use.

**Official Response from Jorge R.:**

> Hi,

Thank you for your detailed and thoughtful feedback! 

We're thrilled to hear how much you value Pipedrive’s action-driven approach, it’s great to know that the follow-up activity prompts are helping you maintain momentum and stay motivated. 
It's also encouraging to hear that our UI and lead/deal distinction align well with your workflow and mental model.

We appreciate your suggestions regarding UI clarity and Asana integration triggers. 
Your points are valid, and we’ve shared your feedback with our product team as we continually work to improve the experience for all subscription tiers.

Thanks again for choosing Pipedrive!

Best regards,
Pipedrive Team

  ### 31. Simple CRM, But Needs More Flexibility

**Rating:** 3.5/5.0 stars

**Reviewed by:** Ben .

**Reviewed Date:** August 05, 2025

**What do you like best about Pipedrive?**

I appreciate that Pipedrive is pretty easy to get started with and offers a simple solution for CRM needs, avoiding the complexity and excess of more extensive systems like Salesforce. It's great for basic tasks, functioning effectively as a glorified spreadsheet.

**What do you dislike about Pipedrive?**

I find Pipedrive lacks flexibility, particularly in how information can flow in and out of the system. It doesn't support seamless data integration as well as I'd hoped. While Zapier offers some workaround capabilities, I wish these features were more inherent within Pipedrive itself. Additionally, I find the product more of an advanced spreadsheet rather than a sophisticated CRM because it doesn't match the complexity of others like Salesforce, yet it's not free. I feel that Pipedrive should either offer more advanced features to justify its cost or be available for free due to its simplicity.

**What problems is Pipedrive solving and how is that benefiting you?**

I find Pipedrive solves basic CRM needs with simplicity, making it easier than more complex solutions like Salesforce, but I wish for better data flow and built-in integrations.

**Official Response from Jorge R.:**

> Hi Ben,

Thank you for your detailed and honest feedback!

We’re glad to hear that you appreciate how easy it is to get started with Pipedrive and that it's serving your core CRM needs without the complexity of larger platforms.
 Keeping things simple and user-friendly is something we aim for, especially for teams that need to hit the ground running.

At the same time, we completely understand your concerns around data flexibility and integration. 
Your point about relying on external tools like Zapier is noted, we’re always exploring ways to make Pipedrive more powerful out of the box, especially when it comes to native integrations and advanced automation. 
Your perspective on the cost-value ratio is also helpful and will be shared with our product team.

Best regards,
Pipedrive Team

  ### 32. Exceptional CRM - easy to implement and use immediately

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anthony K. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 19, 2025

**What do you like best about Pipedrive?**

The user interface is extremely simple and allows an 'at a glance' view of your sales pipeline. You can also customise the side ribbon to remove anything that is irrelevant which provides a very clean interface when compared to other CRMs. 

I also love the fact that it doesn't attempt to be something it isn't. It is literally plug and play with a very easy edit to the sales pipelines if required. We used it right out of the gate and have found it invaluable in our daily business to keep on top of opportunities.

Client support is exceptional - all questions are answered quickly. We have also found integrations to work very well with other platforms (we integrate with Zapier to Google Calendar and others).

**What do you dislike about Pipedrive?**

Email integration/inbox could be better from a labelling perspective. It would be great to have the ability to create email subfolders to 'file' away the inbox so it could be used standalone. This would keep sales teams 'in the box' entirely within the CRM on a daily basis and encourage better overall usage of the software.

**What problems is Pipedrive solving and how is that benefiting you?**

Overall view of the business opportunities and management of existing contracts including provision of detailed notes and communication trail.

**Official Response from Jorge R.:**

> Hi Anthony,

Thank you for your thoughtful and detailed feedback!

We're thrilled to hear that Pipedrive’s intuitive interface, customizable layout, and smooth integrations are helping your team stay on top of opportunities and manage daily operations with ease. 
It’s also great to know that our support team has met your expectations, we’ll be sure to pass on your kind words.

We appreciate your suggestion regarding improvements to the email integration and inbox functionality. 
Keeping sales teams fully engaged within the CRM is an important goal, and your input provides valuable insight into how we can continue to enhance the experience.

Best regards,
Pipedrive Team

  ### 33. Wonderful and simple sales solution for small businesses.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tosin O. | Founding Principal, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 15, 2025

**What do you like best about Pipedrive?**

Our small service-based business loves Pipedrive. It has everything we need to track leads. It helps visualize our pipeline and project revenue. Its an amazing reminder of when we need to go out and prospect, if we can see there aren't enough deals in motion. It is easy to use, and only took a couple of hours to set up and implement into our business. We refer back to it almost daily.

**What do you dislike about Pipedrive?**

I would like a more robust project management system with the ability to assign tasks to team members without having to pay for an additional account.

Additionally, I wish there was more seamless integration with Calendly, or a better booking system internally. 

My main critique is the amount of nickel-and-diming for features. It is nice to have affordable plans, but there are so many add ons and levels that the price could become incredibly high quickly if you're not strategic with how you select packages.

**What problems is Pipedrive solving and how is that benefiting you?**

We primarily use Pipedrive to track leads and potential media placements. The main benefit is being able to see when our pipeline is drying up and set reminders to nurture relationships.

**Official Response from Jorge R.:**

> Hi Tosin,

Thank you so much for sharing your experience with Pipedrive!

We're thrilled to hear how well it's supporting your business.
By helping you stay proactive with prospecting. 
It’s great to know the setup was quick and that it’s become such an integral part of your daily operations.

We also appreciate your constructive feedback. 
The points you raised around project management features, integration with Calendly, and pricing structure are valuable and have been noted. 
We're continuously working to improve the platform and offer more value without complexity or surprise costs.
Your input helps guide that evolution.

Best regards,
Pipedrive Team

  ### 34. Pipedrive: A Game-Changer for Our Sales Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** José C. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 13, 2025

**What do you like best about Pipedrive?**

We have been using Pipedrive for a long time, and it has proven to be an excellent CRM for managing our sales process efficiently. What we appreciate the most is how easy it is to use—even for team members who are not tech-savvy.

Its customizable configuration allows us to tailor workflows and pipelines to our specific needs, making the system truly adaptable. Additionally, Pipedrive is highly scalable, offering different tiers to match our growth. Currently, we are on the Advanced plan, which provides the perfect balance of features and usability.

Another major advantage is the integrated Campaigns tool, which helps us streamline our communication with leads and customers. On top of that, Pipedrive offers numerous integrations that further enhance our sales and marketing capabilities.

Overall, Pipedrive is a powerful yet user-friendly CRM that has greatly improved our sales efficiency. Highly recommended for businesses looking for a scalable and customizable solution!

**What do you dislike about Pipedrive?**

While Pipedrive is a great CRM, we have experienced occasional technical issues. Sometimes, the system loses connection or suffers from high latency, which can slow down workflows. Additionally, when composing emails, errors occasionally occur, forcing us to rewrite messages. Another limitation is the restricted use of custom fields in report generation, which can be frustrating when trying to extract specific insights. However, none of these issues are critical, and they do not significantly impact the overall usability of the platform.

**What problems is Pipedrive solving and how is that benefiting you?**

Thanks to Pipedrive, we have an organized sales process that allows us to track every stage efficiently. The tool enables us to monitor progress, manage leads, and follow up on opportunities in a way that would not be possible without it. This structured approach has significantly improved our sales workflow and overall productivity.

**Official Response from Jorge R.:**

> Hi José.

Thank you for taking the time to share your detailed feedback! 

We're thrilled to hear that Pipedrive has been a valuable tool in streamlining your sales process and that you appreciate its ease of use, customization, and scalability. It's great to know that the Campaigns tool and integrations are helping enhance your sales and marketing efforts.

We also appreciate your constructive feedback regarding occasional technical issues and reporting limitations. Our team is continuously working on improving performance and reliability, and we’ll make sure to pass your insights along to our product team.

If you ever encounter specific challenges, please don’t hesitate to reach out to our support, we’re always here to help!

Best regards,
Pipedrive Team


  ### 35. Amazing experience! The best Sales Platform ever

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 18, 2025

**What do you like best about Pipedrive?**

After moving from HubSpot, what struck me most about Pipedrive is that it actually feels like it was built for sales teams. HubSpot, often felt bloated, with too much focus on marketing automation, email journeys, and “do-it-all” functionality. Pipedrive, on the other hand, keeps things clear, fast, and focused: pipelines, deals, follow-ups, and closing revenue.
Great customer service. 
Overall, it’s been a great switch: clean UX, easier team onboarding, and just enough structure without drowning us in complexity. Pipedrive helps us stay in flow and focus on what matters - selling.

**What do you dislike about Pipedrive?**

I’m currently on the Advanced tier, and while it gets the job done, I do find it lacking in some key features that feel like they should be standard, especially compared to what’s bundled in elsewhere. For example, deeper reporting, revenue attribution, or integrations require an upgrade, which is a bit of a shame.
Sales team was a bit pushy trying to convincing me when I was convinced already, many phone calls that could be emails etc

**What problems is Pipedrive solving and how is that benefiting you?**

We’re juggling sponsor/partner conversations, LP outreach, and startup dealflow all at once.

Pipedrive gives us a simple way to track and prioritise each of those pipelines without getting overwhelmed. Instead of a mess of spreadsheets, we now have a clear view of who we’re speaking to, where things are at, and what needs follow-up  across fundraising, partnerships, and startup sourcing.

It’s helping us move faster, stay consistent with comms, and ultimately build better long-term relationships, without letting anything fall through the cracks.

**Official Response from Jorge R.:**

> Hi,

Thank you for sharing your experience!

We’re glad Pipedrive is helping your team stay focused on selling with a clear, easy-to-use platform. 
It’s great to hear the switch has improved your workflow and onboarding.

We appreciate your feedback on feature availability and your experience with our sales outreach—we’ll share this with our team to improve.

Thank you for choosing Pipedrive. We’re excited to keep supporting your success!

Best regards,
Pipedrive Team

  ### 36. Good for Sales, Lacks Marketing Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 17, 2025

**What do you like best about Pipedrive?**

I valued the ability to customize pipelines, stages, fields, and workflows so they reflected our actual sales operations. That level of flexibility meant the CRM adapted to our business model, instead of us having to adapt our methods to fit the system.

**What do you dislike about Pipedrive?**

Pipedrive lacked built-in capabilities for more advanced email marketing and campaign management, so to handle full-funnel activities beyond basic sales follow-ups, we had to depend on third-party tools and integrations.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helped us bring structure and visibility to the entire sales process. 
Before using it, deal tracking and follow-ups were mostly manual and scattered across spreadsheets and emails. 
With Pipedrive, we were able to centralize all leads, activities, and communication in one place, which made it much easier to monitor performance, identify stalled deals, and maintain accountability within the team.

**Official Response from Jorge R.:**

> Hi,

Thank you for sharing your detailed feedback! 

We’re glad to hear that Pipedrive’s flexibility in customizing pipelines, stages, fields, and workflows has helped align the CRM with your business operations. 
It’s great to know that centralizing your leads, activities, and communication has improved visibility, accountability, and deal tracking for your team.

We also appreciate your input regarding advanced email marketing and campaign management. 
Your feedback helps us understand how we can continue improving Pipedrive and supporting full-funnel sales activities.

Best regards,
Pipedrive Team

  ### 37. Pipedrive - A CRM For Sales Professionals

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mark G. | Business Development Manager - B2B, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 22, 2025

**What do you like best about Pipedrive?**

The Kanban view that enables to see where each deal is within my sales process

**What do you dislike about Pipedrive?**

Getting the email integration to work sucks, I don't have admin rights on my laptop and never will have, the developers need to work out how to get email working with a standard email email account

**What problems is Pipedrive solving and how is that benefiting you?**

I have three sales activites and I know where every opportunity is as Pipedrive supports multiple pipelines, it also works in multiple currencies as i sell in Sterling and Euro.

**Official Response from Jorge R.:**

> Hi Mark,

Thanks for your feedback! 

We’re glad the Kanban view and multiple pipelines help you stay on top of your deals in different currencies.

Sorry for the trouble with email integration,  we know how important it is and are working to make it easier to use in all setups. Your input helps us improve.

Best regards,
Pipedrive Team

  ### 38. Best CRM I've ever used

**Rating:** 4.5/5.0 stars

**Reviewed by:** Roland R. | Owner/Operator, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 27, 2025

**What do you like best about Pipedrive?**

It's simplicity! Really easy to use and navigate.
Easy to visualize my sales progress.

**What do you dislike about Pipedrive?**

I wish the leadbooster function wasn't as expensive.
I also wish it had better integration with social media platforms inboxes.

**What problems is Pipedrive solving and how is that benefiting you?**

It reminds me when to follow up with leads.
It helps me predict how much revenue I can expect for the next few months.
It helps me see how many more prospects I need to meet my sales targets.

**Official Response from Jorge R.:**

> Hi Roland,

Thanks so much for your review! 

We’re glad to hear you find Pipedrive simple and easy to use, and that it helps you track progress, forecast revenue, and stay on top of follow-ups. 

We appreciate your feedback on LeadBooster pricing and social media integrations,  this is very valuable for our product team as we continue to improve. Y
our insights help us shape Pipedrive into an even more effective tool for sales professionals like you.

Best regards,
Pipedrive Team

  ### 39. easy, quick, simple and effective crm

**Rating:** 5.0/5.0 stars

**Reviewed by:** Parker B. | CEO and Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 20, 2025

**What do you like best about Pipedrive?**

I’ve been using Pipedrive CRM for a while now, and I have to say, it’s hands down one of the easiest, quickest, and most effective CRMs I’ve ever used. The interface is incredibly intuitive, which means I don’t have to waste time figuring out how things work. Everything is laid out clearly, and it's simple to navigate, even for someone who isn’t super tech-savvy.

What really sets Pipedrive apart is its speed. From adding contacts to managing deals, everything happens quickly without the usual lag or complicated processes. It helps me stay on top of my sales pipeline effortlessly and without getting bogged down in unnecessary features.

And of course, it’s incredibly effective. Whether I’m tracking leads, managing ongoing conversations, or automating routine tasks, Pipedrive gets the job done. The CRM’s flexibility allows me to customize it to fit my business, which is a huge bonus.

Overall, if you're looking for a CRM that’s straightforward, fast, and gets results, Pipedrive is a no-brainer.

**What do you dislike about Pipedrive?**

I wish it had native integration to push leads from Linkedin without having to use Surfe

**What problems is Pipedrive solving and how is that benefiting you?**

organize multi pipelines to get clear view on which pipelines are producing and worth while

**Official Response from Jorge R.:**

> Hi Parker,

Thank you for your fantastic review!

 We're thrilled to hear that you find Pipedrive easy, quick, and effective.
 Our goal is to create an intuitive and efficient platform that helps you stay on top of your sales pipeline without unnecessary complexity.

We also appreciate your feedback on LinkedIn integration.
We're always looking for ways to improve, and we’ll share this suggestion with our development team. 

Best regards,
Pipedrive Team

  ### 40. Visual Deal Pipeline That’s Easy to Use and Highly Customizable

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 04, 2026

**What do you like best about Pipedrive?**

Visual deal pipeline, customizability, ease of use

**What do you dislike about Pipedrive?**

I wish there was a way to integrate a workflow or visual task management board into Deals. My pipeline workflow involves requesting, sending, and receiving documents and other items, and I need to be able to quickly check the status and history of several tasks without having to navigate several clicks.

**What problems is Pipedrive solving and how is that benefiting you?**

Sales pipeline management integrating deals and contacts.

**Official Response from Jorge R.:**

> Hi,

Thank you for your review! 

We’re glad you enjoy the visual pipeline, customization, and ease of use. 
We also appreciate your feedback about adding a more visual task or workflow view within deals and will share it with our team.

Best regards,
Pipedrive Team

  ### 41. My experience with Pipedrive as CRM

**Rating:** 3.5/5.0 stars

**Reviewed by:** Rajiv K G. | Working with Fintech Startup- Legal Raasta, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 04, 2025

**What do you like best about Pipedrive?**

Easy to use, filter facility to do various type of data analysis

**What do you dislike about Pipedrive?**

They have discontinued the calling feature. So it become costly  as one haveto integrate calling  app additionally.

**What problems is Pipedrive solving and how is that benefiting you?**

To manage the active leads and any analyzing large data base.

**Official Response from Jorge R.:**

> Hi Rajiv,

Thank you for sharing your feedback! 

We’re glad to hear that you find Pipedrive easy to use and helpful for managing leads and analyzing data. 

We understand your concern about the discontinued calling feature and the need for integrations, and we appreciate your input as it helps us improve the platform.

Best regards,
Pipedrive Team

  ### 42. Finally a CRM that is simple but powerful

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ryan V. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 18, 2025

**What do you like best about Pipedrive?**

I have used nearly every popular CRM and countless of smaller boutique CRMs. I have finally landed on Pipedrive as my favorite. It is simple, easy to use, reasonably priced, and yet powerful enough for most teams.

**What do you dislike about Pipedrive?**

The automations are great overall, but there could always be a bit more robust integrations with Zapier and some reporting tools, particularly around activities

**What problems is Pipedrive solving and how is that benefiting you?**

It's keeping all deal flow organized

**Official Response from Jorge R.:**

> Hi Ryan,

Thank you for sharing your experience! 

We’re thrilled to hear that after trying so many CRMs, Pipedrive has become your favorite. 
It’s great to know you value its simplicity, ease of use, and affordability while still finding it powerful enough for your team.

We’re also glad Pipedrive is helping you keep your deal flow organized!

We appreciate your feedback on automations, Zapier integrations, and reporting tools, input like this helps us continue improving. 

Best regards,
Pipedrive Team

  ### 43. Smooth CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel C. | Sales Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 03, 2025

**What do you like best about Pipedrive?**

Easy navigation, simple interface, smooth operation. Integration with the application on the phone, which makes it easy to create activities from conversations with customers, integration with the mailbox, or mailing campaigns and webinars.

**What do you dislike about Pipedrive?**

Integration with the mailbox works great, but what I don't like is creating emails in pipedrive itself, I think you should improve the text formatting to be similar to what outlook offers. I don't like the difference between the style sent from Pipe Drive and Outlook. This discrepancy is annoying, I would like my clients to receive messages in the same style from me, regardless of where I send the message from.
Integration with AI in composing messages definitely needs improvement. Using external tools works better.

**What problems is Pipedrive solving and how is that benefiting you?**

Our team uses PipeDrive as a tool for all sales activities, from recording daily sales activities, preparing offers, to closing sales and after-sales support. As well as an additional tool that supports monitoring our clients' activity during webinars. Thanks to that we have everything in one place.

**Official Response from Jorge R.:**

> Hi Daniel,

Thank you for your detailed feedback! 
We're glad to hear that you appreciate Pipedrive's easy navigation, smooth operation, and integrations.

Your thoughts on email formatting are really valuable – we understand how important it is for your messages to maintain consistency, regardless of the platform. 
We'll take that into consideration as we continue to improve our email features.

Regarding the AI integration for message composition, we appreciate your insight and agree that it has room for growth. 
We're always working on enhancing the AI experience, and your feedback helps us prioritize those improvements.
Thanks again for sharing your thoughts!

Best regards,
Pipedrive team

  ### 44. Easy to rollout, train and use!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Henry E. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 16, 2025

**What do you like best about Pipedrive?**

Super easy and fast to rollout. Pretty much the exact opposite of Salesforce which takes consultants, time and money to deploy for a small team. Very easy to train new team members on and really like the feature-set and email syncing.

**What do you dislike about Pipedrive?**

Not as sophisticated and customizable as something like Salesforce.
Could have better phone support but chat is helpful.

**What problems is Pipedrive solving and how is that benefiting you?**

Having all info about prospects in one place - makes it easy to see everything and communicate between team members in different offices.

  ### 45. Always on top of my pipeline

**Rating:** 5.0/5.0 stars

**Reviewed by:** Madison F. | Advertising Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2025

**What do you like best about Pipedrive?**

I love the work flow and how easy it is to customize my pipeline of clients. I had used Pipedrive at my old Life Insurance job, and now that I'm in sales again, I've decided to pay for Pipedrive on my own because of its great interface. The app is also top notch and great for capturing notes from meetings when I'm out meeting with clients.

**What do you dislike about Pipedrive?**

I wish you didn't have to pay and upgrade to advanced to get the auto email syncing/integration. Not a huge deal as you can still manually link the email to your deal with a BCC address, but would still be nice to have included in basic.

**What problems is Pipedrive solving and how is that benefiting you?**

Keeping track of my deals. If I wasn't using Pipedrive, I would be relying on making calendar events everyday to remember which client to follow up with. Those can so easily be missed and if you decide you want to bump it back by a day or two, easy to get cluttered on your calendar and moved/ deleted. Pipedrive ensures I can see all my activities that need to be done, and also all my open deals.

**Official Response from Jorge R.:**

> Hi Madison,

Thank you for your thoughtful feedback!

 We're delighted to hear that you find the workflow, pipeline customization, and mobile app so valuable, it’s great to know that it helps you stay organized and capture important notes on the go.

We appreciate your input regarding email syncing.
We understand how beneficial it would be to have this feature included in the Essential plan, and we’ll share your feedback with our team as we continue to enhance our offerings. 

Best regards,
Pipedrive Team

  ### 46. Pipedrive is a dream CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris C. | Business Development Manager, Real Estate, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 21, 2025

**What do you like best about Pipedrive?**

I love how streamlined Pipedrive actually is. Everything is practically integrated. Emails synchronize and link with existing leads.  Leads can be easily turned into deals. Contracts can be executed within the workflow. Lead activity takes no time to complete. It's been refreshing using Pipedrive versus other CRMs I have worked with in the past.

**What do you dislike about Pipedrive?**

Adding email banners and photos to my signature was a bit painful. It crashed the whole process and required a week or so of support, but they were on top of it. I also wasn't fond of the email campaigns. I couldn't choose specific contacts/leads to run a campaign. It was defaulting to send to every lead I had ever created. Also too, there are icons on the left that are just not useful. I don't use projects or campaigns or no longer need the setup guide. These should be hidden or removed. More customization is needed there and less clutter.

**What problems is Pipedrive solving and how is that benefiting you?**

Ease of use and seamless integration.

**Official Response from Jorge R.:**

> Hi Chris,

Thank you for sharing your thoughtful feedback!
We're thrilled to hear that you find Pipedrive streamlined and well-integrated, making lead and deal management more efficient. It's great to know that our platform has been a refreshing experience compared to other CRMs you've used.

We appreciate your insights on email customization, campaign targeting, and interface customization. 
We understand how important flexibility and a clutter-free workspace are for productivity. 
Your feedback is invaluable, and we’ll share it with our team as we continue to enhance the platform.


Best regards,
Pipedrive Team

  ### 47. Keeps Tasks on Track and Boosts Deal Closures

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 18, 2025

**What do you like best about Pipedrive?**

This tool helps you stay up to date with your tasks, making it easier to close deals successfully.

**What do you dislike about Pipedrive?**

The call logging feature does not capture WhatsApp calls and is unable to integrate with messages from WhatsApp.

**What problems is Pipedrive solving and how is that benefiting you?**

Helping keep track of future pipeline

**Official Response from Jorge R.:**

> Hi,

Thank you for sharing your feedback! 

We're glad to hear Pipedrive is helping you stay on top of your tasks and pipeline. 

We understand the importance of WhatsApp call and message integration, and this is something our team is actively exploring. 

Your input helps us prioritize improvements, so we truly appreciate it. 
If you ever need support or have more suggestions, we’re here for you!

Best regards,
Pipedrive Team

  ### 48. Powerful CRM fit to/for scale, from Startups & Small Businesses to well beyond

**Rating:** 4.0/5.0 stars

**Reviewed by:** Devon C. | Revenue/Sales Operations Executive, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 18, 2025

**What do you like best about Pipedrive?**

Ease of Use
Impressive out-of-the-box functionality
Competitive Pricing - albeit relative to what Pricing Tier is needed to provide capabilities needed for any specific company
Good ecosystem of Experts, Community, Developers Corner
Import of existing data into Pipedrive wotked well - across most key objects Lead ; Deal ; Company ; Contact etc
Support teams are responsivie, knowledgeable, and whenever I have engaged with the, they are highly proactice and knowledge able
Ease of Implementation

**What do you dislike about Pipedrive?**

After having it implemented less than 2 weeks ago. we are still very much in the early stages of understanding what we can / cannot do 

The only notable "challenge" thus far, was the ability to set up 
"SaaS"-like Products, that uses the billing frequence to allocate TCV (Amount field on Deal object)_equally over the billing frequency p/m (MRR), with the  'sum of the monthy values (MRR) for all deals being the key critical data used for the Revenue Forecast in PD.

The developer community,  support teams, and other Pipedrive Customers were able to provide guidance that remediated the issue, Extreme which now balance our revenue forecasts. in PD

**What problems is Pipedrive solving and how is that benefiting you?**

Centralised & Standardised framwowrkrs, processes, techstack, reporting etc, with a "single throat to jokes - is unlockig value across every facet of the business, with no signs of slowing down the road 5th 
os

**Official Response from Jorge R.:**

> Hi Devon,

Thank you for your detailed feedback! 

We're thrilled to hear that you're enjoying Pipedrive’s ease of use, out-of-the-box functionality, and competitive pricing. 
It’s great to know that our expert community, developer resources, and responsive support team have been helpful in your journey so far.

We appreciate your insights on setting up SaaS-like products and revenue forecasting. 
It’s great to hear that our community and support team were able to guide you through a solution. 
As you continue exploring Pipedrive, we’re here to assist with any further optimizations to ensure you get the most out of the platform.

Best regards,
Pipedrive Team

  ### 49. Don't Waste Your Time

**Rating:** 0.0/5.0 stars

**Reviewed by:** Charles B. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 16, 2025

**What do you like best about Pipedrive?**

The people were nice. Writing some more words to meet the character count.

**What do you dislike about Pipedrive?**

Pipedrive is a bare-bones CRM that is trying (and failing) to be more fully featured.

Every "feature" within Pipedrive beyond the basic Deal-Pipeline flow is about 50% put together and functions like a proof-of-concept copy of someone else's tool.

For example, the e-signing solution built into the app is totally useless. The entire thing is driven through either M365 or GSuite, and all merge fields are submitted through those tools online editors.

As a result, there's no version control, you can never find the signed document after completion, and the agreements you do send for signing look like trash. 

When I asked our account rep how I could deal with the fact that the email sync perpetually showed 999+ unread messages, he just told me that most people ignore those alerts.

I constantly received ads for Pipedrive from within Pipedrive. Notification ads for additional integrations, banner ads for webinars. Even the email sync feature kept bugging me to upgrade because we were "running out" of email syncs (you're allowed two per user and I was using one of my two).

The customer service people are nice, but in order to get to them you need to go through the gauntlet of their AI support bot that is not only useless, but an active impediment to you getting any actual assistance. 

All of their support is driven through chat, but since they're a little understaffed they usually will get back to you a few hours from your original message, so it ends up being email-driven support but where everything is formatted like a chat, making the entire process pretty awful. 

I wouldn't recommend it to an enemy, much less a friend.

**What problems is Pipedrive solving and how is that benefiting you?**

Literally none - we would've been better off using Excel.

**Official Response from Camilla  Pacheco:**

> Hello Charles,

Thank you for sharing your thoughts with us. We're really sorry to hear that your experience with Pipedrive has not met your expectations. We strive to deliver a quality product that adds value to our users, and we take your feedback seriously.

We understand your frustration with certain features. Our team is actively working on improvements, and your detailed feedback helps us identify areas where we can do better.

Please don't hesitate to reach out if you'd like to discuss this further. We appreciate your support and hopefully we can make Pipedrive better for you in the future!

Thank you again for your time.

Best regards,
Pipedrive Team

  ### 50. Looking for an all encompassing CRM? PipeDrive is worth the look!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Matt M. | Account Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 31, 2025

**What do you like best about Pipedrive?**

I like that it integrates with ZoomInfo as well as our order processing system. This allows for a smooth, efficient transition from prospect researching, to customer in our ordering system.

**What do you dislike about Pipedrive?**

I feel the only challenge is the email integration.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps us transition from our prospect researching tool (ZoomInfo) by allowing us to export that contact from ZoomInfo directly into Pipedrive. From there it is a huge time and energy saving tool by allowing us to create, send, and track communications back and forth with the customer.

**Official Response from Jorge R.:**

> Hi Matt,

Thank you for sharing your experience!

We're glad to hear that Pipedrive's integration with ZoomInfo and your order processing system is helping create a smooth and efficient sales flow for your team. It's great to know it's saving you time and energy when moving from research to communication and beyond.

We appreciate your feedback about the email integration, it's definitely something we're continuously working to improve. 
If you ever run into specific issues, our support is here to help.

Best regards,
Pipedrive Team


## Pipedrive Discussions
  - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes
  - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes
  - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes
  - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote
  - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote

- [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?filters%5Bsentiment_snippet%5D=1187157&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A37%3A51+-0500&secure%5Bsession_id%5D=a57fc366-4b28-4491-b0be-2e140a45e374&secure%5Btoken%5D=da0b6880733674f41ab3f0fb32ac08968d4d8a5c42cb15f7b5f64c45fa7c43eb&format=llm_user)
## Pipedrive Integrations
  - [3CX](https://www.g2.com/products/3cx/reviews)
  - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [Amplemarket](https://www.g2.com/products/amplemarket/reviews)
  - [Apollo.io](https://www.g2.com/products/apollo-io/reviews)
  - [Asana](https://www.g2.com/products/asana/reviews)
  - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews)
  - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews)
  - [Calendar](https://www.g2.com/products/calendar/reviews)
  - [Calendly](https://www.g2.com/products/calendly/reviews)
  - [CallTools](https://www.g2.com/products/calltools/reviews)
  - [CircleLoop](https://www.g2.com/products/mission-labs-ltd-circleloop/reviews)
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## Pipedrive Features
**Sales Force Automation**
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management
- Contract/License Management

**Email Marketing**
- Email and Mobile Preview
- Manage Email Lists
- High-Volume Sending
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses
- Multi-user Account
- Surveys

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics
- Email Management
- File Management
- Deal Management

**Customization**
- Custom Fields
- Conditional Logic
- Multi-page Forms
- Design
- Forms Creation & Design

**Agentic AI - Sales Performance Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Email Tracking**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- CRM Integration

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics
- Workflow Management
- Opportunity Management
- Sales Pipeline Management
- Reporting/Analytics
- Calendar Management
- Pipeline Management
- Content Management
- Communication Management
- Visual Analytics
- Template Management
- Predictive Analytics
- Document Management
- Channel Management
- Commission Management
- Field Sales Management

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Analytics**
- Open Rates
- Link Activity
- Attachment Activity

**Incentives**
- Badges
- Triggers
- Leaderboards

**Additional Functionality**
- Embedded Forms
- Offline Capability
- Notifications
- Payments
- Mobile Forms
- Customizable Forms
- Real-Time Notifications
- Alerts/Notifications

**Additional Functionality**
- Search/Filter
- AI Copilot
- Commenting/Notes
- Content Publishing Options
- Reporting & Statistics
- Content Library
- Document Classification
- Drag & Drop
- Customizable Branding
- SSL Security
- API
- Document Management
- Document Storage
- Collaboration Tools
- Data Capture and Transfer
- Autofill
- Multi-Channel Distribution
- Convert to PDF
- Customizable Templates
- Media Library
- Generative AI
- Full Text Search
- Surveys & Feedback
- Data Import/Export
- Forms Management
- Electronic Signature
- Third-Party Integrations
- Reporting/Analytics
- Workflow Management
- Template Management
- Mobile Access

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting
- Budgeting/Forecasting
- Correlation Analysis
- Competitive Analysis
- Sales Trend Analysis
- Statistical Analysis

**Customizations**
- Email Platform Integration
- Email Scheduling
- Real-Time Notifications
- Email Categorization
- Templates
- Third-Party Integrations

**Personalization**
- Profiles
- Custom Reports
- Dashboards
- Goal Setting/Tracking
- Sales Reports
- Incentive Management

**Generative AI**
- Generative AI

**Additional Functionality**
- Contact Management
- Email Marketing
- Drag & Drop
- Drip Campaigns
- Workflow Management
- Customizable Fields
- Monitoring
- CRM
- Team Management
- Click Tracking
- Subscription Management
- Activity Dashboard
- API
- Location Tracking
- Customer Segmentation
- Geolocation
- Customizable Branding
- Activity Tracking
- Data Import/Export
- Mailing List Management
- Campaign Management
- Email Management
- Audience Targeting
- Reporting/Analytics
- AI Copilot
- Email Distribution
- Email Reminders
- Autoresponders
- Engagement Tracking
- Event Triggered Actions

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support
- Third-Party Integrations
- Social Media Integration
- Customer Support
- Multi-Channel Social Integration

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking
- Predictive Analytics
- Visual Analytics
- Task Management
- Contact Management
- Lead Management
- Opportunity Management
- Workflow Management

**Administrative**
- Third-Party Integrations
- Employee Structure
- Behavior Monitoring

**Additional Functionality**
- Dynamic Modeling
- Lead Qualification
- Lead Capture
- Real-Time Reporting
- Contact Database
- API
- Reporting & Statistics
- Role-Based Permissions
- Collaboration Tools
- Dashboard Creation
- Modeling & Simulation
- Exception Reporting
- Generative AI
- Sales Reports
- Performance Metrics
- "What If" Scenarios
- Customizable Reports
- Data Import/Export
- AI Copilot
- Graphical Data Presentation
- Drag & Drop
- Access Controls/Permissions
- Alerts/Notifications
- Business Process Control
- Multi-Currency
- Pipeline Reports

**Additional Functionality**
- Generative AI
- Gamification
- Real-Time Updates
- Employee Reward Programs
- Employee Management
- Ongoing Performance Tracking
- Benchmarking
- Commission Management
- For Sales Teams/Organizations
- Performance Metrics
- Sales Planning
- Single Sign On
- Performance Management
- Forecasting
- Quota Planning
- Accounting
- Workflow Management
- Compliance Management
- User Management
- Rewards Points
- Organizational Charting
- AI Copilot
- Access Controls/Permissions
- Customizable Branding
- Milestone Tracking
- Territory Management
- Performance Appraisal
- Calendar Management
- Alerts/Notifications
- Sales Onboarding & Training
- Employee Recognition
- Reporting/Analytics
- Ratings/Reviews
- API
- Feedback Management
- Training Management
- Goal Management
- Assignment Management
- Lead Scoring
- Search/Filter
- Electronic Signature
- Collaboration Tools
- Kanban Board
- Email Management
- Commenting/Notes
- Data Import/Export
- Prospecting Tools
- Interaction Tracking
- Product Catalog
- Live Chat
- Sales Pipeline Management
- Appointment Scheduling
- Email Templates
- Event Triggered Actions
- Transfers/Routing
- Activity/News Feed
- Lead Management
- Revenue Management
- Document Management
- Task Management
- File Sharing
- Mobile Access
- Reminders
- Mobile App
- Call Logging
- Workflow Automation

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation
- Mobile Access
- Lead Generation

**Reporting & Analytics**
- A/B Testing
- Basic Reporting

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
- Third-Party Integration
- Internal Chat Integration
- Collaboration Tools
- Prospecting Tools
- Real-Time Data

**Generative AI**
- Generative AI
- Proposal Generation

**Generative AI**
- Generative AI

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Calendar/Reminder System

**Agentic AI - Email Marketing**
- Autonomous Task Execution
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Cross-system Integration

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
- CRM Integration
- Social Media Integration
- E-Commerce Integration
- Third-Party Integrations

**Additional Functionality**
- Search/Filter
- Alerts/Notifications
- Data Import/Export
- Lead Capture
- Batch Processing
- Email Tracking
- Tagging
- Pipeline Reports
- Drag & Drop
- Segmentation
- Customizable Fields
- Role-Based Permissions
- Interaction Tracking
- CRM
- Document Storage
- AI Copilot
- Contact Database
- Referral Tracking
- Quotes/Estimates
- Multi-Channel Communication
- Lead Qualification
- Marketing Automation
- Email Templates
- Sales Reports
- Customer Journey Mapping
- Reminders
- Lead Scoring
- Data Security
- Customizable Reports
- Calendar Sync
- For Startups
- Performance Metrics
- Sales Trend Analysis
- For iPad Devices
- Customizable Templates
- Activity Tracking
- Reporting & Statistics
- For Mac Devices
- Landing Pages/Web Forms
- Lead Nurturing
- Gamification
- Prioritization
- Web-based Deployment
- Softphone
- Single Sign On
- Customer Database
- Event Triggered Actions
- Mobile App
- Email Sequences
- Customer Segmentation
- Lead Assignment
- For Small Businesses
- Live Chat
- Business Card/Badge Scanning
- Data Visualization
- Customer Social Profiles
- Social Promotion
- Monitoring
- Engagement Tracking
- Social Media Monitoring
- Customer Engagement
- Sentiment Analysis
- Brand Tracking
- Audience Targeting
- Workflow Automation

**Additional Functionality**
- Personalization
- Autoresponders
- Customer Segmentation
- Newsletter Management
- AI Copilot
- WYSIWYG Editor
- Engagement Tracking
- Preview Functionality
- Email Tracking
- Email Campaign Management
- Landing Pages/Web Forms
- Customizable Branding
- Lead Capture
- Mobile Optimization
- Customer Journey Mapping
- ROI Tracking
- Activity Dashboard
- Customizable Fields
- Reporting/Analytics
- Click Tracking
- List Management
- GDPR Compliance
- Subscriber Management
- Email Sequences
- Campaign Scheduling
- Event Triggered Actions
- Multi-Language
- Template Management
- Customizable CTAs
- Real-Time Analytics
- Dynamic Content
- CAN-SPAM Compliance
- Multi-Channel Marketing
- HTML Editor
- Contact Management
- Drip Campaigns
- Campaign Analytics
- Product Recommendations
- Image Library
- Workflow Automation

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