---
title: Pipedrive Reviews
meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features
meta_description: Pipedrive reviews, pros and cons, and highest rated features. All
  from real, verified users.
aggregate_rating:
  rating_value: 4.3
  review_count: 3110
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---


# Pipedrive Reviews
**Vendor:** Pipedrive  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 3,110
## About Pipedrive
Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales.



## Pipedrive Pros & Cons
**What users like:**

- Users value the **ease of use** in Pipedrive, enjoying an intuitive interface and straightforward navigation. (574 reviews)
- Users appreciate the **intuitive interface** of Pipedrive, allowing easy customization and seamless interaction without a tech background. (274 reviews)
- Users appreciate the **ease of use** of Pipedrive, making daily operations and setup straightforward and user-friendly. (243 reviews)
- Users commend Pipedrive for its **helpful features** that enhance client management and organization, making tasks easier. (231 reviews)
- Users value the **seamless integrations** of Pipedrive, enhancing campaign attribution and boosting overall organizational efficiency. (210 reviews)
- Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews)
- Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews)
- Easy Setup (198 reviews)
- User Interface (187 reviews)
- Customer Support (179 reviews)

**What users dislike:**

- Users find the **missing features** and high costs of add-ons limiting for solo practices and small businesses. (230 reviews)
- Users find **limited features** in Pipedrive, particularly in reporting and automation, hindering advanced functionality. (151 reviews)
- Users find the **steep learning curve** challenging, requiring more training and time to master Pipedrive's features. (118 reviews)
- Users face **integration issues** with Pipedrive, particularly with Google Calendar, complicating meeting details accessibility. (108 reviews)
- Users find the **subscription costs excessive** , making it challenging for smaller practices to justify the expense. (102 reviews)
- Limited Customization (100 reviews)
- Email Management (67 reviews)
- Not Intuitive (65 reviews)
- Email Issues (53 reviews)
- Lead Management (52 reviews)

## Pipedrive Reviews
  ### 1. Modular, Customizable, and Easy to Use—Pipedrive Tracks Projects in Granular Detail

**Rating:** 4.5/5.0 stars

**Reviewed by:** Devan C. | Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 02, 2026

**What do you like best about Pipedrive?**

The modularity and customization options within Pipedrive really set it apart for me. After using other CRM software in the past that felt clunky and repetitive, it’s refreshing to have a CRM that’s genuinely easy to use while still letting me track everything at a very granular level.

**What do you dislike about Pipedrive?**

The only reason my recommendation for Pipedrive isn’t a 10 out of 10 is the lack of being able to link multiple organizations to a single project. The way I track our projects is by linking the organization that is the actual customer, and then also linking the vendors for all purchased components. That way, the CRM almost acts like a version-control solution, and it lets me look back on previous projects to see which companies I used for shipments, procurement, and similar items. It would make a HUGE difference in how I use Pipedrive if multiple organizations could be attached to one project. Right now, I’m using labels to sort of “attach” vendors, but it’s really just a band-aid fix.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive is my company’s main CRM, and I also use it as a redundant tracker for project progression. From a CRM perspective, it’s incredibly beneficial thanks to its native features and the level of granular tracking it provides. It’s also very helpful for redundancy, since it pushes me to enter information that effectively becomes an archive I can refer back to later.

**Official Response from Jorge R.:**

> Hi Devan,

Thanks for the review!

We’re happy to hear you find Pipedrive easy to use, flexible, and great for detailed tracking. 
It’s great that it works well both as your main CRM and as a way to track project progress and keep a reliable record.

We also appreciate your feedback about linking multiple organizations to one project. 
That’s a helpful suggestion, and we’ll share it with our product team for consideration.

Best regards,
Pipedrive Team

  ### 2. Highly Customizable CRM with Room for Integration Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Reuben B. | Chief Executive Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 18, 2026

**What do you like best about Pipedrive?**

I like that Pipedrive is very customizable, and we've been able to build it in a way that works for what we need. It allows us to keep our client list and prospect list organized and use it for traditional CRM functionalities, like keeping a database of all our leads, prospects, clients, and customers. Additionally, we've been able to use Pipedrive to keep track of projects, such as providing cost estimates, processing orders, and communicating with vendors. I use the email sync feature, which works very well and is very convenient.

**What do you dislike about Pipedrive?**

I find the integration with some accounting programs like QuickBooks to be lacking or poor. Also, it would be nice to have a more live integration with Google Drive to input data easily and save it in Google Drive, and perhaps vice versa.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps us keep our client and prospect lists organized and allows us to track projects, process orders, and communicate with vendors using customized pipelines and fields.

**Official Response from Jorge R.:**

> Hi Reuben,

Thank you for your review! 

We’re glad to hear that Pipedrive’s customization, email sync, and CRM features are helping you stay organized and manage both clients and projects effectively. 
It’s great to know you’re able to track pipelines, process orders, and communicate with vendors smoothly.

We also appreciate your feedback on integrations with QuickBooks and Google Drive and will share it with our team as we continue improving the platform. 

Best regards,
Pipedrive Team

  ### 3. User-Friendly CRM with Room for Advanced Reporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marlon Eugenio P. | Sales Manager/Ops/Emablement/Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about Pipedrive?**

I really like that Pipedrive is very easy to use and user-friendly. It has all the features that we expect from a good CRM system. The initial setup was pretty easy. We didn't even need to set up an onboard call, even if they had offered it. It was simple to set up the pipeline, the deal logic, and determine what fields were necessary at each stage. Pipedrive is now working very well for us.

**What do you dislike about Pipedrive?**

I think it's mostly really good. The only thing that comes to mind is the reports. They have some cool ones, but they are mostly basic. So if you want to cross some specific data and do some cohort analysis, you would need an external tool.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps us keep track of activities, deals, leads, won deals, and other sales data.

**Official Response from Jorge R.:**

> Hi Marlon,

Thank you for your review!

We’re glad to hear that Pipedrive is easy to use and set up, and that it’s helping you manage your pipeline, deals, and sales data efficiently. 
It’s great that the platform is meeting your CRM needs without extra setup hassle.

We appreciate your feedback about reporting. 
We understand that more advanced analysis sometimes requires external tools, and your input helps us know where we can improve.

Best regards,
Pipedrive Team

  ### 4. Streamlined Sales Pipeline with More Visibility

**Rating:** 3.5/5.0 stars

**Reviewed by:** Harjoth S. | Business Lead, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 11, 2026

**What do you like best about Pipedrive?**

I use Pipedrive to manage our sales pipeline and track client stages, from first contact to onboarding as a customer. I like how simply it shows a clear picture of my sales team clients, which helps in planning strategies for the coming days and making more informed decisions. Since the first week of using Pipedrive, we have seen more visibility and clarity in terms of our clients' status and stages. The initial setup of Pipedrive was quite easy.

**What do you dislike about Pipedrive?**

I dislike that compared to large CRMs, the dashboard and reporting in Pipedrive is a bit below the standards. Reports of other CRMs are more detailed and clear.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to manage our sales pipeline, improving visibility of client stages and status. It helps my sales team plan strategies and make informed decisions.

**Official Response from Jorge R.:**

> Hi Harjoth,

Thank you for your review! 
We’re glad to hear that Pipedrive has improved visibility and clarity for your sales team and that it’s helping you plan strategies and make informed decisions. 
It’s great to know the setup was easy and that you’re seeing value so quickly.

We also appreciate your honest feedback about dashboards and reporting. 
We’ll be sure to share your input with our team as we continue enhancing reporting capabilities.

Best regards,
Pipedrive Team

  ### 5. Seamless Integration and Focused Features Enhance Productivity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andrew E. | Owner - Energy Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about Pipedrive?**

Very focused on the right activities, and not on burdensome forms or tick-boxes.  The integrations between computer and phone access are instantaneous and really helpful.  I use it every day, whereever I am.  Having used a few other CRMs over many years, I firmly believe Pipedrive is the best for my needs, which are sales-focused with a lot of service follow through.

**What do you dislike about Pipedrive?**

I don't use AI in my marketing, so it would be nice if the marketing of AI tools inside the platform which I pay for could be turned off.

**What problems is Pipedrive solving and how is that benefiting you?**

Complete record of every correspondence with every customer, focused task lists, and I use it to schedule my every workday.  I assign myself the next task on every customer file, and get it done because of the Activities list, which is also sortable for type of task and time of day that I wanted to do it.

**Official Response from Jorge R.:**

> Hi Andrew,

Thank you for the great review! 
We’re glad Pipedrive’s sales-focused approach, seamless phone and desktop access, and activity tracking help you stay organized and productive every day. 

We also appreciate your feedback about AI tools and will share it with our team.

Best regards,
Pipedrive Team

  ### 6. Streamlined Lead Management with Room for Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Ben S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2026

**What do you like best about Pipedrive?**

I find the option on the deal card to see if someone has replied to an email really valuable. It helps me quickly identify responses, which is important in sales. The pipeline view is a major advantage, allowing me to focus effectively on different stages of deals. I also appreciate how easy it is to use the API. It’s set up well and works great for creating and updating deals, people, and activities. These features really enhance the way we manage our processes.

**What do you dislike about Pipedrive?**

There are a few little things that need improvement in Pipedrive. The pulse feature needs better filtering, as there aren't enough options. I recently used it and found it could offer a good opportunity to see things, but the lack of filtering options holds it back. I would like to filter using the custom fields I already have, which would make it easier to manage tasks in that view. Improvements in filtering would make it more effective.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps us manage a high volume of leads efficiently, allowing us to filter easily and focus on specific types of people. It also enables us to see where leads drop off in the pipeline and track conversions through the funnel.

**Official Response from Jorge R.:**

> Hi Ben,

Thank you for your review!

We’re glad the email reply indicator, pipeline view, and API are helping you manage deals and track leads efficiently. It’s great that Pipedrive supports you in handling high lead volume and monitoring conversions.

We appreciate your feedback about improving filtering in the Pulse feature, especially with custom fields. 
That’s helpful insight for us.

Best regards,
Pipedrive Team

  ### 7. Pipedrive: Intuitive CRM with Great Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** hayley W.

**Reviewed Date:** February 18, 2026

**What do you like best about Pipedrive?**

I like that Pipedrive is self-intuitive, making it really easy to use and set up. Having the support of an account manager is great for any additional information we need. The free webinars that are held regularly help us keep up to date with new services and features of Pipedrive that we weren't aware of.

**What do you dislike about Pipedrive?**

There are certain elements that don't align with how we would like to use Pipedrive. There are certain reports that can't be pulled from the data, certain deal pages can only be accessed a certain way. So there are a few gremlins but we found a workaround to all of those to ensure that it works smoothly for us.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive keeps all our project and client information in one place, eliminating the need for spreadsheets and fragmented platforms. It tracks client communication and uploads files, ensuring our records are up-to-date.

**Official Response from Jorge R.:**

> Hi Hayley,

Thank you for your review!

We’re glad to hear that Pipedrive’s intuitive design, account manager support, and free webinars are helping you stay up to date and make the most of the platform.

We appreciate your feedback about reporting limitations and deal page access. It’s great that you found workarounds to keep things running smoothly.

We’re happy Pipedrive is helping you keep all project and client information in one place, track communications, and maintain up-to-date records!

Best regards,
Pipedrive Team

  ### 8. Intuitive CRM with Room for Analytical Growth

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 21, 2026

**What do you like best about Pipedrive?**

I like how intuitive and visual Pipedrive is. The drag and drop pipeline makes it easy to see where every deal stands at a glance, and quickly move opportunities through each stage without added complexity. I really appreciate the activity reminder and automation features, which help ensure follow-ups don't get missed and maintain consistency with outreach. Additionally, the onboarding process is intuitive, and the platform does a good job of guiding you through the necessary steps like setting up pipelines and stages.

**What do you dislike about Pipedrive?**

The reporting and analytics, while useful for basic insights, can feel somewhat limited when trying to build more advanced or highly customized reports. For deeper analysis, it sometimes requires exporting data or relying on integrators. Continuing to improve upon data and analysis in the platform would be helpful to have to speed up the process.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive solves the problem of managing a high volume of deals and follow-ups without anything slipping through the cracks. It gives me a clear, visual view of the entire sales pipeline, so I always know where each account stands, what the next step is, and which deals need immediate attention.

This benefits me by keeping my day organized and proactive rather than reactive. Automated reminders, activity tracking, and deal stages help ensure consistent follow-ups with clients, shorter sales cycles, and better visibility for forecasting. Overall, it allows me to spend more time building relationships and closing deals instead of manually tracking tasks or updating spreadsheets.

**Official Response from Jorge R.:**

> Hi,

Thank you for your review! 

We’re glad Pipedrive’s visual pipeline and automations help you stay organized and keep follow-ups on track. 
It’s great to hear onboarding was smooth and intuitive. 
We also appreciate your feedback on reporting and analytics and will share it with our team.

Best regards,
Pipedrive Team

  ### 9. Visually Simple, Robust CRM with Outstanding Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Taless d. | Head of B2B, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 03, 2025

**What do you like best about Pipedrive?**

It is visually very easy to use.
I have experience with other CRMs (like Hubspot, Zoho...) and Pipedrive is robust enough, while being simple to use.
When I took over the biz dev team at a new job, one of my first steps was to implement Pipedrive.
Their tech support and KAM is excellent. Super available and helpful.
It is easy to integrate with core tools.

**What do you dislike about Pipedrive?**

Some features still have a slight beta feel to them.
Like every other CRM, their pitch feels a bit too much like a tool that solves all the world's problems. You learn its limitations as you begin use it.
Still the best CRM in the market.

**What problems is Pipedrive solving and how is that benefiting you?**

I run a biz dev and customer success team that was using spreadsheets to keep track of things.
We are interested in scheduled activities, reminders, and reporting features.

**Official Response from Jorge R.:**

> Hi Taless,

Thank you for your feedback! 
We’re glad Pipedrive’s visual interface, ease of use, and robust features have helped your biz dev team. 
It’s great to hear our support and integrations are working well for you.

We appreciate your note about some features feeling a bit beta, and we’re happy Pipedrive is helping with activities, reminders, and reporting!

Best regards,
Pipedrive Team

  ### 10. Simple Task Management, Needs Full Data Access

**Rating:** 3.5/5.0 stars

**Reviewed by:** Linh L. | Senior Paraplanner, Financial Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2026

**What do you like best about Pipedrive?**

I like how simple Pipedrive is to use. It's great that I can track tasks and create workflows to fit my needs. I also appreciate being able to move tabs along when a task is finished and assign tasks to other users.

**What do you dislike about Pipedrive?**

Some features require Pro to download the data we have entered. If we want information on how long it takes to complete a task on average for all cases, you need the Pro model to be able to gather this data. It is not helpful when you can add data but not extract.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for creating tasks and solving workflow issues. It's simple to use and lets me track tasks and create workflows that suit my needs. I can easily move tabs once a task is done and assign tasks to others.

**Official Response from Jorge R.:**

> Hi Linh,

Thank you for your review! 

We’re glad Pipedrive is easy to use and helps you track tasks, build workflows, and collaborate with your team. 
We also appreciate your feedback about data access and reporting being limited to higher plans and will share it with our team.

Best regards,
Pipedrive Team

  ### 11. Intuitive Visual Pipeline with Powerful Automation and Customizable Dashboards

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Pipedrive?**

What stands out immediately is how intuitive and visual the platform is. The pipeline layout makes it incredibly easy to track deals at every stage, move opportunities forward with simple drag-and-drop actions, and quickly identify bottlenecks. For sales-focused teams, this clarity is a huge advantage.

The automation features are another strong point. Setting up automated follow-ups, activity reminders, and workflow triggers helps reduce manual work and keeps the team consistent. The reporting dashboards are clean and customizable, giving clear insight into performance without feeling overwhelming.

**What do you dislike about Pipedrive?**

On the downside, some advanced features—like more in-depth reporting or certain customizations—require higher-tier plans. For companies looking for a heavily marketing-driven or all-in-one enterprise solution, it may require additional integrations.

**What problems is Pipedrive solving and how is that benefiting you?**

it works well within the business, you can track opportunity's a lot easier

**Official Response from Jorge R.:**

> Hi,

Thank you for your review!

We’re glad you find the pipeline visual, intuitive, and easy to use.
It’s great that drag-and-drop, automations, and dashboards are helping your team stay organized and track performance clearly.

We appreciate your feedback about advanced features and plan tiers, as well as the need for extra integrations in some cases.

Best regards,
Pipedrive Team

  ### 12. Boosts CRM Clarity, Needs Better Trend Reporting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nelson P. | ecom specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about Pipedrive?**

I really like how Pipedrive clearly shows momentum. At a glance, I can see whether relationships are moving forward or where they're stalling. I'm no longer reacting to emails or trying to remember who needs my attention, as I'm able to make deliberate decisions about where to spend my time. The initial setup of Pipedrive was surprisingly straightforward, which made getting started much easier.

**What do you dislike about Pipedrive?**

One thing is how reporting for wholesale accounts. The view is excellent for seeing momentum but it feels cumbersome and limited for tracking order frequency and trends.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive solves clarity and follow-through problems for wholesale relationships, offering a single visual source of truth. It showcases momentum at a glance, allowing me to make deliberate decisions on focus areas rather than reacting to emails or relying on memory.

**Official Response from Jorge R.:**

> Hi Nelson,

Thank you for your review! 

We’re glad Pipedrive gives you clear visibility into momentum and helps you focus on the right relationships. 
It’s great to hear the setup was quick and easy. 

We also appreciate your feedback on wholesale reporting and will share it with our team.

Best regards,
Pipedrive Team

  ### 13. Pipedrive: Elevates Workflow with Intuitive Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 19, 2025

**What do you like best about Pipedrive?**

I love how Pipedrive has improved my workflow in a big way compared to our previous CRM. The ability to separate leads and deals is great, and being able to see when emails are opened and which links are clicked by my contacts is a game changer. I also really like the 'next action' tool, which prompts me to set the next step for each lead or deal, helping me stay on top of my pipeline. The initial setup was quite easy and intuitive, and they have a great onboarding process.

**What do you dislike about Pipedrive?**

I like sequences to send emails to my leads. But there's no way to pause that to make sure that the emails don't get sent over the holiday season. Also you can set the emails to be sent after x number of days, but it's always the same time. It would be great if you could vary time (example: send 2nd emails in 3 days + 37 minutes).

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive has significantly improved my workflow by separating leads and deals, tracking email opens and clicks, and helping me stay on top of my pipeline with the next action tool.

**Official Response from Jorge R.:**

> Hi,

Thank you for your detailed feedback! 

We’re glad to hear that Pipedrive has improved your workflow, helping you separate leads and deals, track email engagement, and stay on top of your pipeline with the next action tool. 
It’s great that the setup and onboarding were easy and intuitive. 

We also appreciate your suggestions about pausing sequences for holidays and adding more flexibility in email timing, this is valuable input for our team.

Best regards,
Pipedrive Team

  ### 14. Easy to Use for Sales Performance, but Limited Contact and Account Hierarchies

**Rating:** 3.5/5.0 stars

**Reviewed by:** Sarah G. | Web Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about Pipedrive?**

Pipedrive is simple to use and great for managing sales team performance. The user experience is easy to navigate.

**What do you dislike about Pipedrive?**

The one thing Pipedrive is lacking is complex customer/prospect relationships. I also was only able to associate one contact to one company. It also lacked parent/child/grandchild relationship structures.

**What problems is Pipedrive solving and how is that benefiting you?**

It is solving the issue of managing teams during the sales pipeline and helps us identify regions where we may be lacking in distribution which helps drive sales strategy.

**Official Response from Jorge R.:**

> Hi Sarah,

Thank you for your review!

We’re glad to hear that you find Pipedrive easy to use and helpful for managing your sales team and pipeline. 
It’s great to know it’s supporting your strategy and helping you spot regional gaps.

We also appreciate your feedback about complex customer relationships and company structures. 
That’s valuable insight, and we’ll keep it in mind as we continue improving the platform.

Best regards,
Pipedrive Team

  ### 15. User-Friendly and Versatile, No Major Drawbacks

**Rating:** 4.5/5.0 stars

**Reviewed by:** Allan A. | Renewals Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Pipedrive?**

user friendly and versatility of use. The tutorials are helpful and its also very customizable. I like that theres an app also so i can stay on top of my work at all times

**What do you dislike about Pipedrive?**

There are certain things i do wish we could already change with the free version like there are small things that i wish i could change to really make the CRM personalized as possible 

offer templates and things like that

**What problems is Pipedrive solving and how is that benefiting you?**

its sollving the practicality issue of google sheets. Eventually i will have a big book of business that will make my google sheest obsolete and hard to track and even with the reminders I wanna set in place it will get confusing and i will lose track of it. Pipedrive fixes this for me and can scale for another 2-3 years

**Official Response from Jorge R.:**

> Hi Allan,

Thank you for your feedback! 

We’re glad to hear you find Pipedrive user-friendly, versatile, and helpful for staying on top of your work, even on the go with the app. 
We appreciate your suggestions about customization in the free version and templates, your input helps us make Pipedrive even better.

Best regards,
Pipedrive Team

  ### 16. Comprehensive CRM with Room for Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Giovanna M.

**Reviewed Date:** December 18, 2025

**What do you like best about Pipedrive?**

I like Pipedrive because it helps me manage my prospects and current clients effectively. All my prospects are in one place, and I can visualize which stage each one is at. This ability to have a good visualization of project stages and pipeline is something I really appreciate. It allows me to group clients and have a better understanding of what activities need to be done.

**What do you dislike about Pipedrive?**

I use the Projects feature a lot, and that could improve. It should have more reports and more project management tools. Also, the initial setup of Pipedrive is not easy, I'm still doing it.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to manage my prospects and clients. It keeps all my prospects in one place and helps me visualize the stages they are in, so I have a better understanding of what activities need to be done.

**Official Response from Jorge R.:**

> Hi Giovanna,

Thank you for your feedback! 

We’re glad to hear that Pipedrive helps you manage prospects and clients effectively, giving you clear visibility into stages and activities. 

We also appreciate your input on the Projects feature and the setup process, this is valuable feedback for our team as we continue to improve reporting, project management tools, and onboarding.

If you require assistance with your initial setup, kindly reach out to support.

Best regards,
Pipedrive Team

  ### 17. Streamlined Sales Processes with Room for Better Automation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Noah H.

**Reviewed Date:** November 19, 2025

**What do you like best about Pipedrive?**

I have found Pipedrive to be significantly valuable for managing our sales pipeline by improving how we handle quotations and track year-to-date sales. The software has made generating, sending, and tracking quotes remarkably simple, with everything stored efficiently to prevent loss or oversight. Pipedrive has enhanced our sales process by streamlining operations, improving team collaboration, and offering actionable insights that propel our business forward. I appreciate how easy it is to set up, with a guided onboarding process that can have you up and running in minutes. As a highly reliable and effective solution, Pipedrive is a great recommendation for any organization looking to optimize its sales management processes.

**What do you dislike about Pipedrive?**

While Pipedrive's automation is useful, setting up complex multi-step workflows can feel unintuitive. Users without technical experience might struggle to fully leverage its automation potential. Creating multi-step, conditional workflows can become cumbersome. For example, if you want a workflow that sends different emails depending on customer type, updates multiple custom fields, and assigns tasks, you often need to create multiple separate workflows. It would be beneficial to introduce a more visual flowchart-style workflow builder where users can easily map out multi-branch logic in one interface and allow combining multiple triggers and conditions within a single workflow instead of forcing multiple separate automations.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to efficiently manage quotations and track sales, streamlining our sales process, enhancing team collaboration, and providing actionable insights.

**Official Response from Jorge R.:**

> Hi Noah,

Thanks for your review. 
We're glad Pipedrive has made quoting and tracking sales easier for your team and that onboarding helped you get up and running quickly.

We appreciate your feedback on automation, you’re right that complex workflows can feel tricky, and your suggestion for a more visual builder is very helpful. 
We’ll share it with our team. If you require assistance, please do not hesitate to reach out to our support.

Thanks again for taking the time to share your experience. 

Best regards,
Pipedrive Team

  ### 18. User-Friendly CRM with Room for Automation Improvements

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jennifer F.

**Reviewed Date:** November 18, 2025

**What do you like best about Pipedrive?**

I find Pipedrive to be incredibly user-friendly, making it a breeze to navigate through its features. I love that I can set task reminders for myself, which helps me stay organized and on top of my responsibilities. The variety of options available, such as phone calls and emails, greatly enhances my ability to manage different tasks efficiently. I also appreciate its capability to keep me organized by ensuring no contact is forgotten, which is crucial in my role. The affordability of Pipedrive compared to other CRM tools is another aspect I value, as it provides the majority of functionalities needed for effective lead tracking without being as expensive as alternative solutions.

**What do you dislike about Pipedrive?**

I find that some tasks in Pipedrive could be streamlined, particularly regarding the automation functions. Setting up automation processes could be easier. Additionally, when I was initially setting up my pipeline, there were certain tasks that Pipedrive couldn't perform, which I've seen in other CRM tools like HubSpot, indicating that there is room for growth. Also, while the initial setup was somewhat easy for me due to my familiarity with CRM tools, I believe that the onboarding support could be improved and made more thorough.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to track leads, deals, and timelines, keeping me organized and ensuring contacts aren't forgotten.

**Official Response from Jorge R.:**

> Hi Jennifer,

Thank you for your feedback! 

We’re glad to hear that Pipedrive helps you stay organized, track leads, and manage tasks efficiently. 

We also appreciate your notes on automation and onboarding, our team is always working to improve these areas, and your input is valuable for making Pipedrive even better.

Best regards,
Pipedrive Team

  ### 19. Outstanding Support and Expertise

**Rating:** 4.5/5.0 stars

**Reviewed by:** Pietro F. | Commercial Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 04, 2025

**What do you like best about Pipedrive?**

Customer support and product knowledge are excellent. Whenever I need help, our account manager is always available and ready to assist us, ensuring there is a solution for every issue we encounter.

**What do you dislike about Pipedrive?**

There are a few features that could certainly use improvement. Some of the basic functions feel a bit clunky, but overall, none of the issues are major.

**What problems is Pipedrive solving and how is that benefiting you?**

The whole process runs smoothly, and at no point have we felt the need to make any changes. We have gained much more clarity regarding client ownership, and we've made significant progress in reminding ourselves to follow up, an area where we previously struggled.

**Official Response from Jorge R.:**

> Hi Pietro,

Thank you for your feedback! 
We’re glad our support team has been helpful and always available when you need them. 
We appreciate your notes on features that could improve.

It’s great to hear Pipedrive is giving you more clarity on client ownership and helping you stay on top of follow-ups. 
If you need anything, we’re here to help!

Best regards,
Pipedrive Team

  ### 20. Effortless Sales Management with Intuitive Interface and Time-Saving Automation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 14, 2025

**What do you like best about Pipedrive?**

Pipedrive is extremely easy to use and keeps my sales process organized without feeling overwhelming. I really like how clean the interface is and how quickly you can move deals through stages. The automation features save me a lot of time on follow-ups and reminders, and the visual pipeline makes it simple to understand where every opportunity stands at a glance. It’s also great that onboarding new team members is quick because the platform is so intuitive.

**What do you dislike about Pipedrive?**

The main downside is that some of the more advanced features, like deeper reporting, custom automations, and certain integrations are locked behind higher-tier plans. At times, it also feels like there are limitations around customization, especially for companies with more complex workflows. The email sync can occasionally lag, and while the reporting is good, it could offer more flexibility for detailed analysis. Overall, the core product is strong, but some improvements in these areas would make it even better.

**What problems is Pipedrive solving and how is that benefiting you?**

Sales CRM

**Official Response from Jorge R.:**

> Hi,

Thank you for your detailed feedback! 

We’re glad to hear that Pipedrive’s clean interface, visual pipeline, and automation features are helping you stay organized and streamline your sales process. 

We also appreciate your insights regarding advanced features, customization, and reporting, your input helps us continue improving the platform.

Best regards,
Pipedrive Team

  ### 21. Intuitive CRM with Robust Reporting and Mobility

**Rating:** 4.0/5.0 stars

**Reviewed by:** Anthony M.

**Reviewed Date:** January 27, 2026

**What do you like best about Pipedrive?**

I like how intuitive and easy Pipedrive is to use. The mobile app is slick and it creates actual functionality for our sales team instead of being process for the sake of process. The intuitive interface allows our team to quickly move from deal-to-deal, and the mobile app lets them log from anywhere, including nice integrations with phone and email.

**What do you dislike about Pipedrive?**

The ability to track multi-year deals is somewhat clunky. We have sorted a workaround using products, but this was surprising to see there wasn't a better native solution.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive allows our sales team to stay nimble, track all activity, and enhances reporting on our leads, deals, and sales activity by representative.

**Official Response from Jorge R.:**

> Hi Anthony,

Thank you for your review! 

We’re glad Pipedrive’s intuitive interface and mobile app help your sales team stay productive and work efficiently from anywhere. 
We also appreciate your feedback on tracking multi-year deals and will share it with our team.

Best regards,
Pipedrive Team

  ### 22. Visual Sales Management and Strong Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Luís B.

**Reviewed Date:** October 21, 2025

**What do you like best about Pipedrive?**

I have been using Pipedrive for about a year to manage my pipeline of deals, and I really enjoy its capabilities. The initial setup was straightforward and not difficult, which speaks volumes about its user-friendly interface. Even though their customer support was good and someone helped me out, I found it easy enough to navigate without any assistance. Pipedrive has really helped me with time management by having everything in one place, and it offers a visually compelling way to manage my sales funnel. I particularly appreciate the pipeline lists and the ability to visualize deals from beginning to end, which enhances my understanding of the sales process. Another feature I find incredibly useful is the capability to create multiple pipelines, which I utilize for different business lines. I am also considering upgrading my subscription because I am quite satisfied with the service, provided the pricing remains reasonable. Its overall functionality is excellent enough for me to rate it a nine out of ten, indicating my high likelihood to recommend it to others.

**What do you dislike about Pipedrive?**

I would like to have email integration, which I currently do not have. It should be part of the basic package.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for time management and consolidating everything in one place, helping me manage my sales funnel visually, which aids in initiating deals and converting leads effectively.

**Official Response from Jorge R.:**

> Hi Luis,

Thank you for sharing such detailed feedback! 
We’re thrilled to hear that Pipedrive has made it easier for you to manage your deals, save time, and visualize your sales funnel effectively. 
It’s great to know you find the setup simple, the interface intuitive, and the multiple pipelines feature valuable for your business lines.

We also appreciate your feedback about email integration, we’ll make sure to pass this along to our product team for consideration.

Best regards,
Pipedrive Team

  ### 23. Cost-Effective, User-Friendly CRM with Room for Reporting Improvements

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 20, 2025

**What do you like best about Pipedrive?**

I appreciate Pipedrive for its ease of use and straightforward interface which makes it easy to manage and navigate through. It’s ideal for small businesses like ours because it’s not only easy to use but also cost-effective compared to more complex CRM solutions like HubSpot or Salesforce. The cost-effectiveness of Pipedrive was a major influence on my decision to choose it. Additionally, Pipedrive’s features such as the ability to track lead flow traffic statistics, source implementation, and activities tracking are invaluable. The permission-based levels and lead generation functionalities are also beneficial. I find the pipeline management and activities tracking highly effective, and I am pleased with the security measures Pipedrive has in place. The newly added AI polls and the ability to integrate with Zapier to create automations have notably improved the workflow. As long as Pipedrive maintains its cost-effectiveness and security, along with innovative features like AI, I would consider purchasing it again in the future.

**What do you dislike about Pipedrive?**

I dislike the limitations in the reporting section, particularly the restricted number of filters that can be applied per report. This limitation makes it inconvenient for tracking custom metrics. Although I understand there are different pricing plans, I believe that comprehensive reporting should be a core feature available to all users, regardless of the plan.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive solves lead flow management, tracks sales statistics, and supports activity tracking, benefiting my business with cost-effective and straightforward functionality.

**Official Response from Jorge R.:**

> Hi,

Thanks for your feedback! 

We're happy to hear you find Pipedrive’s interface, affordability, and automation features valuable for managing your sales and leads. 

We appreciate your note on reporting filters, our team is working to make reporting even more flexible. Great to know Pipedrive is helping you stay organized and efficient!

Best regards,
Pipedrive Team

  ### 24. Simple and Flexible—A Joy to Use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Martim P. | managing partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 20, 2025

**What do you like best about Pipedrive?**

Pipedrive stands out for its simplicity and flexibility. The interface is extremely intuitive, allowing you to manage deals and pipelines without unnecessary complexity. It’s easy to customize stages, automate repetitive tasks, and adapt the workflow to fit your sales process. The flexibility in integrations and reporting also makes it a great tool for teams of different sizes and structures.

**What do you dislike about Pipedrive?**

While Pipedrive offers great functionality, the main drawback is the price. Some of the more advanced features require higher-tier plans, which can make it a bit expensive for smaller teams or startups.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps me maintain full control over the sales pipeline. It provides a clear view of all deals at each stage, making it easier to prioritize tasks, track progress, and close opportunities more efficiently. This visibility has improved both organization and decision-making within the sales process.Pipedrive helps me maintain full control over the sales pipeline. It provides a clear view of all deals at each stage, making it easier to prioritize tasks, track progress, and close opportunities more efficiently. This visibility has improved both organization and decision-making within the sales process.

**Official Response from Jorge R.:**

> Hi Martin,

Thank you for your detailed feedback! 
We’re glad to hear that you find Pipedrive intuitive, flexible, and effective in managing your deals and sales pipeline. 
It’s great to know that the customization, automation, and reporting features are helping improve your organization and decision-making.

We appreciate your note about pricing, our team continuously reviews plans and features to ensure they deliver strong value for businesses of all sizes. 
Your input helps us make Pipedrive even better.

Best regards,
Pipedrive Team

  ### 25. Intuitive CRM with Excellent Email Integration and Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samuel V. | Account Executive

**Reviewed Date:** October 13, 2025

**What do you like best about Pipedrive?**

I absolutely love Pipedrive's intuitive setup and pipeline feature. It makes tracking leads and deals effortless, providing a clear, single pane of glass view to manage sales processes efficiently. The integration with Microsoft email is fantastic, as it allows me to email clients directly and monitor engagement, such as when they open emails or click links. The chat support is always available and helpful whenever I need assistance. Overall, Pipedrive helps us stay organized, reminds us of follow-ups, and enhances our sales prospecting with insightful reports, ultimately making us more calculated in our sales efforts.

**What do you dislike about Pipedrive?**

I would like maybe more services to be included in our monthly fee. I know that you can add on different campaigns and marketing stuff with higher paying subscriptions, but it'd be great to have some of those other things included that we did get with another vendor.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive for tracking marketing leads and sales deals, understanding our sales pipeline, and managing follow-up steps. It also aids in our sales prospecting with helpful reports to track progress toward goals.

**Official Response from Jorge R.:**

> Hi Samuel,

Thanks so much for sharing your detailed feedback! 

We’re thrilled to hear that Pipedrive’s intuitive setup, pipeline visibility, and integrations have made managing your sales process smoother and more efficient. 
It’s great to know that the built-in follow-ups and reports are helping your team stay organized and strategic.

We also appreciate your thoughts on the included features,  our team is always exploring ways to bring more value to every plan, so your input is very helpful. 

If you’d like, our support team can walk you through some of the automation and campaign tools available to see which options best fit your workflow and budget.

Best regards,
Pipedrive Team

  ### 26. Great Customization and Easy Imports, but Steep Learning Curve

**Rating:** 4.0/5.0 stars

**Reviewed by:** Melissa D. | Content Coordinator, Machinery, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Pipedrive?**

It has a lot of customization options, even with a basic subscription. I also like how easy it was to import the contacts and customers once I had the template.

**What do you dislike about Pipedrive?**

It is a lot to take in at first, and I'm still working out how to organize everything and stay on top of the tasks. Also, I don't yet see a way to combine goals when they end up intersecting.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive is helping me stay on top of my many projects so things don't fall through the cracks. There is still a heavy learning curve, and staying up to date is taking time to get used to.

**Official Response from Jorge R.:**

> Hi Melissa,

Thanks for sharing your thoughts! 

We’re glad you’re finding Pipedrive customizable and helpful for keeping projects on track. 

We understand it can feel overwhelming at first, and we appreciate your feedback on goal management, it helps us improve. 
Keep exploring the platform, and we’re confident it will become even easier to organize your tasks.

Best regards,
Pipedrive Team

  ### 27. Pipedrive has been a game-changer for me when it comes to staying organized and on track

**Rating:** 5.0/5.0 stars

**Reviewed by:** Greg W. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 26, 2025

**What do you like best about Pipedrive?**

The platform is very intuitive and gives me a clear view of my entire sales pipeline, making it easy to know exactly where each deal stands and what needs to happen next.

What I like most is how Pipedrive helps keep me accountable—no more lost notes or forgotten follow-ups. The reminders, deal stages, and activity tracking all work together to ensure nothing slips through the cracks. I feel more focused and structured in my daily workflow, which translates to better results.

Overall, Pipedrive is more than just a CRM—it’s like a personal assistant that keeps me on top of every task and follow-up, helping me prioritize and move deals forward with confidence.

**What do you dislike about Pipedrive?**

Limited in some areas for campaigns and integrations.

**What problems is Pipedrive solving and how is that benefiting you?**

Follow up

**Official Response from Jorge R.:**

> Hi Greg,

Thank you for your thoughtful review! 

We’re thrilled to hear that Pipedrive helps you stay focused, structured, and on top of your sales pipeline, it’s great to know it feels like a personal assistant in your workflow.

We also appreciate your feedback on campaigns and integrations. 
We’re continuously working to expand these areas, and your input helps guide our improvements.

Best regards,
Pipedrive Team

  ### 28. Very easy to learn and start using

**Rating:** 4.5/5.0 stars

**Reviewed by:** Firas J. | Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2025

**What do you like best about Pipedrive?**

Pipedrive excels as an incredibly user-friendly CRM that is exceptionally easy to learn and implement, especially for small to medium-sized businesses. Its core strength lies in its visual drag-and-drop sales pipeline, which allows users to intuitively manage deals and track progress with minimal training. The platform's clean interface, straightforward onboarding process, and simple data importation get teams up and running in no time. While some advanced features are reserved for higher-tier plans, Pipedrive's fundamental design prioritizes simplicity and efficiency, making it a top choice for anyone seeking a CRM with a gentle learning curve and a focus on core sales activities.

**What do you dislike about Pipedrive?**

While Pipedrive is exceptional at what it's designed for—managing the sales pipeline—my primary frustration stems from its limitations as an all-in-one CRM solution. I truly wish I could use it as the single source of truth for our entire customer lifecycle, but it falls short once a deal is won. The lack of an integrated customer support or helpdesk feature is a major hurdle. After closing a deal, we're forced to switch to a separate ticketing system to manage client inquiries and support issues. This creates a disconnect, making it difficult to have a unified view of a customer's history and interactions without constantly toggling between platforms or relying on integrations that don't always feel seamless. Furthermore, its marketing capabilities, while improving, are still too basic for our needs, lacking the sophisticated automation and in-depth analytics required for complex nurture campaigns. This means we're juggling a third platform for marketing, a second for support, and Pipedrive for sales. It's an excellent sales tool, but my hope for a single, elegant solution to manage everything from lead generation to long-term customer support within Pipedrive remains unfulfilled.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive effectively solves the critical business problem of managing sales chaos by providing instant clarity and control. Its visual pipeline offers a quick, at-a-glance overview of the entire sales process, allowing for easy tracking of day-to-day progress without getting lost in data. When details are needed, a single click on any deal reveals a comprehensive history of all associated contacts, notes, and activities. This dual-view capability is powerfully enhanced by the email tracking feature, which syncs conversations directly to deals and notifies you of opens and clicks. This ensures that no follow-up is ever missed and every team member has the full context, guaranteeing that valuable opportunities don't fall through the cracks.

**Official Response from Jorge R.:**

> Hi Firas,

Thank you so much for taking the time to share this in-depth review!

We’re glad to hear Pipedrive’s user-friendly interface, visual pipeline, and quick onboarding have made managing your sales process clearer and more organized. It’s great to know the simplicity and efficiency are serving your team well, helping you keep control of day-to-day sales activities without getting lost in the data.

We also appreciate your candid insights on the limitations around post-sale workflows, customer support ticketing, and advanced marketing capabilities. 
You’re right, while Pipedrive is built to excel in sales pipeline management, we understand the desire for a unified solution covering the full customer lifecycle seamlessly. 

Your feedback is valuable, and we’ll ensure it reaches our product team as we continue improving integrations and exploring ways to support post-sale workflows more effectively.

Thank you again for trusting Pipedrive to manage your sales pipeline. 
If you ever need workflow tips or deeper integrations to bridge these gaps, our team is here to help.

Best regards,
Pipedrive Team

  ### 29. Best Experience Ever

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rusa S. | Sales Executive, Building Materials, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2025

**What do you like best about Pipedrive?**

User-Friendly Interface

Clean, visual pipeline makes it easy to manage deals and track progress.
Highly Customizable

Custom fields, stages, and pipelines to fit your specific sales process.
Great for Small to Mid-Sized Teams

Simple setup, scalable features, and affordable pricing.
Highly Customizable

Custom fields, stages, and pipelines to fit your specific sales process.

**What do you dislike about Pipedrive?**

Limited Marketing Features

Not ideal for full marketing automation (you’ll need third-party integrations
Advanced Reporting Requires Higher Plans

Some analytics and forecasting tools are only available in premium tiers.
Basic Customer Support on Lower Tiers

Priority support is reserved for higher-tier plans.

**What problems is Pipedrive solving and how is that benefiting you?**

Disorganized Sales Processes
Problem: Leads and deals scattered across spreadsheets, emails, and notes.

Solution: Pipedrive centralizes all sales activities in a visual pipeline.

Benefit: Clear overview of every deal, better organization, and fewer missed opportunities.

**Official Response from Jorge R.:**

> Hi Rusa,

Thank you so much for sharing your detailed feedback! 
We're happy to hear that Pipedrive’s user-friendly interface, customizable pipelines, and clean visual layout are making a real difference for you and your team, especially when it comes to staying organized and managing deals more efficiently.

We also appreciate you highlighting areas where we can improve. 
Your notes on marketing features, reporting access, and support tiers are very helpful, and we’re always working to refine the platform and expand its capabilities based on feedback like yours.

Best regards, 
Pipedrive Team

  ### 30. Thank you Pipedrive for supporting Ukrainian defenders. Best CRM ! 11/10

**Rating:** 5.0/5.0 stars

**Reviewed by:** Taras K. | SDR, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 28, 2025

**What do you like best about Pipedrive?**

I love that in the hard times of war that my country, Ukraine, faced, Pipedrive took action and started supporting Ukrainian defenders in the hardest fight against evil invaders. Pipedrive has it all as a sales CRM, and I enjoy working with it, but having that extra socially responsible step makes it 11/10 for me and sets it apart from the competition, as they are doing what is right.

**What do you dislike about Pipedrive?**

Maybe the fact that there is not enough Marketing features.

**What problems is Pipedrive solving and how is that benefiting you?**

It helps my SDR work with client, as Pipedrive is the holder of all appointments. So our MQL end their presale journey in Pipedrive and are on track of our sales team.

**Official Response from Jorge R.:**

> Hi Taras,

Thank you for sharing your feedback!

 We’re honored to hear that Pipedrive’s support for Ukraine made a meaningful impact for you, and we’re glad the platform is helping your SDRs manage appointments and keep your sales process on track. 

We also appreciate your note about marketing features, your feedback helps us continue improving Pipedrive for all teams.

Best regards,
Pipedrive Team

  ### 31. Effortless Affiliate Management, Needs More Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bárbara F. | Social media strategist, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 19, 2025

**What do you like best about Pipedrive?**

I really like how easy it is to manage affiliates with Pipedrive. It's also simple to create deals and organize a lot of information in one place, which makes my tasks much more efficient.

**What do you dislike about Pipedrive?**

I would say that there could be more features inside the deal. It could also use more space inside the deal to add, for example, contracts or sign contracts, and more integration with things like Google Drive.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to manage all my affiliates and potential leads, organizing a lot of information easily in one place.

**Official Response from Jorge R.:**

> Hi Barbara,

Thank you for your feedback! 

We’re glad to hear that Pipedrive makes managing affiliates, deals, and information easy and efficient for you. 

We also appreciate your suggestions about adding more features within deals, expanding space for contracts, and enhancing integrations like Google Drive, this is valuable input for our team as we continue to improve the platform.

Syncing with Google Drive: https://support.pipedrive.com/en/article/syncing-with-google-drive

Best regards;
Pipedrive Team


  ### 32. Way more than a Sales CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 20, 2025

**What do you like best about Pipedrive?**

One of the best things about Pipedrive is how easy it is for me to organize my day in there! The first thing I do every day is open my Pipedrive account and see what I have to do for the day on my activities page, so it's my most used work platform. I can see all the activities I have to do during my work day, and it was super easy to integrate my email with my account and now I don't even need to open another tab to see what's on my calendar and on my emails. Besides that, the insights page is so helpful to analyze me and my team's performance, which makes it way easier for us to decide the best strategies for us to follow. I've been using Pipedrive for almost a year and I never had any problems with it. The one time I had to contact Customer Support (which only happened because I had some doubts) they were super fast and had easy-to-understand answers. I saw it being implemented in 3 teams I was part of during my journey in my current job and in all of them we had a very pleasant process.

**What do you dislike about Pipedrive?**

I think it could have a better way of visualizing people connected to a business and their contacts, it's actually really easy to end up becoming a bit of a mess for bigger entreprises. I also believe it would be nice to have more types of automations, like date and/or weekday-based.

**What problems is Pipedrive solving and how is that benefiting you?**

I'm part of a team that works with the adoption stage of a SaaS solution. With Pipedrive, we can easily have our clients handed to us, see all the history of the opportunity up until now as well as track with precision all the evolution that client has from the moment they become our responsability.

**Official Response from Jorge R.:**

> Hi,

Thank you for your detailed review! 

We’re glad Pipedrive helps you organize your day, stay on top of activities, integrate email easily, and track team performance. 
It’s great to hear your experience with Customer Support and team implementations has been positive too.

We appreciate your suggestions on improving contact visualization and adding more automation options—feedback like this helps us keep improving.

Best regards,
Pipedrive Team

  ### 33. Simple, Powerful.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon C. | Account Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 20, 2025

**What do you like best about Pipedrive?**

As someone who is a big fan of Salesforce, I recognize it has its place for large enterprises. But for leaner, faster-moving sales teams, Pipedrive is a better fit. It’s simple yet powerful—robust enough to support sales teams while avoiding the complexity of Salesforce, where even basic tasks can take several minutes. The intuitive interface makes it easy to learn—especially if you’ve used Salesforce before—and effortless to use every day. I can quickly log activities and manage tasks in the background, without disrupting my workflow. Pipedrive is practical, efficient, and user-friendly—ideal for salespeople who value speed and usability on the go.

**What do you dislike about Pipedrive?**

While Pipedrive is great for salespeople, it’s not robust enough for enterprise-level needs. It lacks the deep customization, quoting tools, and broad integrations that Salesforce provides, which can make it challenging for sales operations at scale.

**What problems is Pipedrive solving and how is that benefiting you?**

As the cliché goes, Pipedrive literally replaced multiple spreadsheets and Google Drive docs for me. I use it to manage emails, track a large number of contacts, and move deals through various stages with ease. The labeling feature is immensely helpful for keeping things organized and quickly identifying priorities. Compared to the clutter of spreadsheets, Pipedrive keeps my workflow streamlined, saving time and making it much easier to stay on top of every deal.

**Official Response from Jorge R.:**

> Hi Brandon,

Thanks for your review!
We’re glad Pipedrive helps you work more efficiently with its intuitive interface, activity tracking, and labeling features. 
It’s great to know it’s saving you time compared to spreadsheets.

We appreciate your feedback on customization, quoting tools, and enterprise integrations, this helps us keep improving.

Best regards,
Pipedrive Team

  ### 34. Revolutionized Our Event Tracking and Guest Communication

**Rating:** 4.0/5.0 stars

**Reviewed by:** Daryn M. | VP of Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 12, 2025

**What do you like best about Pipedrive?**

It has greatly improved our event tracking and communication with guests at our movie theatre.

**What do you dislike about Pipedrive?**

Deal cards are only customizable with more expensive version.

**What problems is Pipedrive solving and how is that benefiting you?**

Guests are able to fill out request forms right from the web site and that flows right into our deal board. We are able to build templates which help streamline communication.

**Official Response from Jorge R.:**

> Hi Daryn,

Thank you for your feedback! 
We’re glad to hear that Pipedrive is helping improve your event tracking and guest communication, and that forms and templates are making processes easier.

We appreciate your note about deal card customization in the higher-tier plan, your feedback helps us continue improving. 
If you need any tips on maximizing templates or workflows, our team is always happy to help!

Best regards,
Pipedrive Team

  ### 35. PipeDrive is an easy-to-use and highly effective tool for managing sales processes.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Dans  D. | e-commerce growth consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 02, 2025

**What do you like best about Pipedrive?**

What I like best about Pipedrive is its user-friendly and intuitive interface, which makes managing sales easy, along with its visual pipeline that allows for simple drag-and-drop deal tracking. It offers great customization options, useful automation features to save time, seamless integrations with tools like Gmail and Slack, and strong task management so nothing gets missed. The reporting tools provide clear insights, and the mobile app is perfect for staying productive on the go.

**What do you dislike about Pipedrive?**

While Pipedrive is very effective overall, some drawbacks include limited advanced reporting features without higher-tier plans, occasional syncing issues with email integrations, and the need for third-party tools for more complex automation or marketing functionalities.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps solve the problem of disorganized sales processes by providing a clear, visual pipeline to track deals, manage contacts, and prioritize tasks. It keeps all communication, notes, and follow-ups in one place, which improves efficiency, saves time, and ensures that no opportunities are missed. This leads to better focus, more closed deals, and a more predictable sales workflow.

**Official Response from Jorge R.:**

> Hi Dans,

Thank you for sharing such a detailed and thoughtful review!

We're thrilled to hear that Pipedrive’s user-friendly interface, visual pipeline, and integrations have been making a positive impact on your sales management and daily workflows. 
It's great to know our mobile app and automation features are helping you stay efficient and productive.

We also appreciate your honest feedback regarding the limitations you’ve encountered with reporting and integrations. 
We're constantly working to improve, and insights like yours help us prioritize what matters most to users.
 If you ever need help optimizing automation or exploring add-ons for more advanced features, our team is here to support you.

Best regards,
Pipedrive Team

  ### 36. Easy to Use With Amazing Results

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alex M. | Owner, CEO, Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 29, 2025

**What do you like best about Pipedrive?**

I love that Pipedrive is easy to use and it only took me an hour to completely integrate with my business. The customer support team is always there to help with any issues that arise. There are so many features that could be used to advance my business, but the straightforward approach Pipedrive uses is amazing.

**What do you dislike about Pipedrive?**

The only thing I dislike about Pipedrive is how the email sync isn't available on the lowest plan. I don't want to spend more than $24 per month on the service and I feel like the email sync should be a basic feature. At the end of the day, I get that they want more people on the higher plans, so I see why they wouldn't want to offer the email sync at the lower tiers.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive allows me to have all of my current sales I am working on in one spot. It is easy to manage all of the sales I have going on, and I can set reminders for when I want to do certain tasks within each individual sale or lead. I have already landed 5 sales and they have been huge! Without Pipedrive, I wouldn't have been able to keep them organized because I have talked to so many people.

**Official Response from Jorge R.:**

> Hi Alex,

Thanks so much for your thoughtful review!

 We're thrilled to hear that Pipedrive has been easy to integrate into your business and is already helping you land and organize significant sales, congrats on those wins!

We also appreciate your feedback about email sync on the lower-tier plans. 
It's something we've heard before, and while we aim to offer the best value across all plans, we understand how important core features like email sync can be. Your input is valuable and will be shared with our product team as we continue improving our offerings.

Thanks again for choosing Pipedrive, and we're here to support you every step of the way!

Best regards,
Pipedrive Team

  ### 37. Visual Sales Pipeline CRM

**Rating:** 4.0/5.0 stars

**Reviewed by:** Luca P. | Chief Operations Officer DEQUA Studio | Formerly CTO in MarTech, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 12, 2025

**What do you like best about Pipedrive?**

✅ Visual pipeline management
Pipedrive’s core strength lies in its drag-and-drop sales pipeline, which provides a clear, real-time overview of deal progression. The UI is designed for immediate visual feedback, allowing teams to quickly identify bottlenecks or opportunities at any stage. Each deal can be customized with stages, activities, and notes, making complex sales cycles more manageable.

✅ Automation and workflow triggers
The platform offers robust automation for repetitive tasks, email sequences, activity reminders, and deal stage transitions. These automations are configurable without requiring technical expertise, and they significantly reduce manual data entry while maintaining personalization where needed.

✅ Lead and contact management
Centralized contact management is seamless. Capturing leads from multiple channels, assigning ownership, and tracking interactions are all intuitive. Pipedrive supports both manual entry and automated lead capture, including email integration and web forms.

✅ Integration ecosystem
With over 500 integrations, Pipedrive connects smoothly with major tools like Google Workspace, Mailchimp, Slack, and Zapier. The open API further extends customization for businesses with unique workflows. This flexibility supports a wide range of sales and marketing stacks.

✅ Reporting and analytics
Customizable dashboards and reports provide actionable insights into team performance, conversion rates, and pipeline health. Filters and forecasting tools help focus efforts on the most promising deals, and data can be shared in real time across the organization.

✅ Security and compliance
Pipedrive is GDPR compliant and ISO 27001 certified, offering enterprise-grade data protection and privacy controls. Administrators can manage access, audit logs, and data export/import with confidence.

**What do you dislike about Pipedrive?**

Pricing structure
While the entry-level plan is competitively priced, accessing advanced features (custom reports, team goals, call tracking) necessitates higher-tier subscriptions. For small businesses or startups, the jump in cost as needs grow can be a significant consideration.

Limited advanced customization
Pipedrive excels at sales pipeline management but shows limitations in highly customized workflows, especially for businesses needing deep inventory management, complex partner networks, or advanced pricing modules. Competitors like Salesforce or HubSpot offer more extensive customization at the cost of greater complexity.

**What problems is Pipedrive solving and how is that benefiting you?**

✅ Organizational clarity
Pipedrive replaces scattered spreadsheets and chaotic email threads with a single source of truth for all sales activities. Teams gain transparency on which deals are progressing, stuck, or at risk, enabling proactive management and collaboration.

✅ Increased sales efficiency
By automating routine tasks, Pipedrive frees sales reps to focus on high-value interactions. The visual pipeline and activity reminders ensure no lead is forgotten, while analytics highlight which strategies drive the best results.

✅ Scalable pipeline growth
Businesses transitioning from manual processes to Pipedrive report a more structured, scalable approach to sales. The platform supports both small teams and growing organizations, adapting as complexity increases without overwhelming users.

✅ Data-driven decision making
Real-time reports and forecasting tools empower managers to make informed decisions, allocate resources effectively, and identify training or process gaps. Sharing insights across the company fosters a culture of continuous improvement.

✅ Seamless team collaboration
With shared pipelines, activity feeds, and integration with communication tools, Pipedrive minimizes silos. Team members can hand off leads, comment on deals, and stay aligned without switching between platforms.

✅  delivers a focused, visually intuitive CRM experience that excels at pipeline management and sales automation. While it presents a learning curve and cost considerations at scale, its clarity, integration flexibility, and actionable analytics make it a compelling choice for teams prioritizing sales execution over complex customization.

**Official Response from Jorge R.:**

> Hi Luca,

Thank you for your detailed feedback! We’re glad to hear that Pipedrive’s visual pipeline, automation, integrations, and reporting are helping your team stay organized and efficient. 

We’re happy Pipedrive is supporting your growth and collaboration, and we look forward to continuing to add value for your team!

We also appreciate your thoughts on pricing and customization, your input helps us keep improving.

Best regards,
Pipedrive Team

  ### 38. Excellent CRM with a clean uncluttered UI

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Pipedrive?**

My single-most favourite feature of Pipedrive is how it prompts the user to create follow-up activities whenever you complete an activity. This action-driven approach is extremely helpful in keeping momentum on driving sales forwards, and is the reason I chose Pipedrive over other CRM options. Each time I complete a sales activity I get a dual sense of accomplishment from checking a task off, and motivation from defining what my next action will be.
Additionally, I like the UI which is simple, clean, and easy to navigate. I also like the distinction between leads and deals which aligns very well with my mental model for sales. It is also fast, and easy to use, and was quick to set up for my needs.

**What do you dislike about Pipedrive?**

What I dislike about Pipedrive is that the side menu on some pages has buttons for features that are not available in my subscription tier. I find these distracting, and I wish they could be hidden. I also dislike that "new activity created" is not available as a trigger event for integration with Asana, so it is not possible (AFAIK) to automate new task creation in Asana when I create a new activity in Pipedrive.

**What problems is Pipedrive solving and how is that benefiting you?**

The main problem Pipedrive is solving is being a single source of truth for capturing contact and lead information on the fly, and management of this information as they convert into deals. The forms and UI make this easy and a pleasure to use.

**Official Response from Jorge R.:**

> Hi,

Thank you for your detailed and thoughtful feedback! 

We're thrilled to hear how much you value Pipedrive’s action-driven approach, it’s great to know that the follow-up activity prompts are helping you maintain momentum and stay motivated. 
It's also encouraging to hear that our UI and lead/deal distinction align well with your workflow and mental model.

We appreciate your suggestions regarding UI clarity and Asana integration triggers. 
Your points are valid, and we’ve shared your feedback with our product team as we continually work to improve the experience for all subscription tiers.

Thanks again for choosing Pipedrive!

Best regards,
Pipedrive Team

  ### 39. Simple CRM, But Needs More Flexibility

**Rating:** 3.5/5.0 stars

**Reviewed by:** Ben .

**Reviewed Date:** August 05, 2025

**What do you like best about Pipedrive?**

I appreciate that Pipedrive is pretty easy to get started with and offers a simple solution for CRM needs, avoiding the complexity and excess of more extensive systems like Salesforce. It's great for basic tasks, functioning effectively as a glorified spreadsheet.

**What do you dislike about Pipedrive?**

I find Pipedrive lacks flexibility, particularly in how information can flow in and out of the system. It doesn't support seamless data integration as well as I'd hoped. While Zapier offers some workaround capabilities, I wish these features were more inherent within Pipedrive itself. Additionally, I find the product more of an advanced spreadsheet rather than a sophisticated CRM because it doesn't match the complexity of others like Salesforce, yet it's not free. I feel that Pipedrive should either offer more advanced features to justify its cost or be available for free due to its simplicity.

**What problems is Pipedrive solving and how is that benefiting you?**

I find Pipedrive solves basic CRM needs with simplicity, making it easier than more complex solutions like Salesforce, but I wish for better data flow and built-in integrations.

**Official Response from Jorge R.:**

> Hi Ben,

Thank you for your detailed and honest feedback!

We’re glad to hear that you appreciate how easy it is to get started with Pipedrive and that it's serving your core CRM needs without the complexity of larger platforms.
 Keeping things simple and user-friendly is something we aim for, especially for teams that need to hit the ground running.

At the same time, we completely understand your concerns around data flexibility and integration. 
Your point about relying on external tools like Zapier is noted, we’re always exploring ways to make Pipedrive more powerful out of the box, especially when it comes to native integrations and advanced automation. 
Your perspective on the cost-value ratio is also helpful and will be shared with our product team.

Best regards,
Pipedrive Team

  ### 40. Streamlined Sales Management with Smart Automation & Excellent Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bassel N. | Senior Business Development Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 19, 2025

**What do you like best about Pipedrive?**

Pipedrive has significantly improved how we manage and track our sales pipeline. The platform stands out for its intuitive automation features, which save us time on repetitive tasks and ensure nothing slips through the cracks.

I’m particularly impressed with the AI-powered insights and suggestions, which help our team prioritize leads and focus efforts where they matter most. It’s clear that Pipedrive is evolving with the needs of modern sales teams.

Additionally, the account management support has been exceptional. The follow-ups are timely, relevant, and genuinely focused on helping us maximize the value of the platform.

Overall, Pipedrive strikes a perfect balance between user-friendliness and advanced functionality. Highly recommended for any team looking to bring intelligence and efficiency into their sales process.

**What do you dislike about Pipedrive?**

I do see some limitations in how flexible or granular the automations can be, especially when dealing with more complex workflows. I’d love to see further enhancements in this area to make it more dynamic and adaptable to diverse sales scenarios.

**What problems is Pipedrive solving and how is that benefiting you?**

centralized system

**Official Response from Jorge R.:**

> Hi Bassel,

Thank you so much for your thoughtful and detailed review!

We're thrilled to hear that Pipedrive has made a meaningful impact on how you manage and track your sales pipeline.
It's great to know that our automation features and AI-powered insights are helping your team stay focused and productive.

We’re especially glad to hear that our account management support has been a strong point for you, our goal is always to provide relevant, proactive guidance to help our customers succeed.

We also appreciate your feedback regarding automation flexibility. Continuous improvement is a priority for us, and insights like yours help shape future enhancements.
 We’ll be sure to pass this along to our product team.

Best regards,
Pipedrive Team

  ### 41. Wonderful and simple sales solution for small businesses.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tosin O. | Founding Principal, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 15, 2025

**What do you like best about Pipedrive?**

Our small service-based business loves Pipedrive. It has everything we need to track leads. It helps visualize our pipeline and project revenue. Its an amazing reminder of when we need to go out and prospect, if we can see there aren't enough deals in motion. It is easy to use, and only took a couple of hours to set up and implement into our business. We refer back to it almost daily.

**What do you dislike about Pipedrive?**

I would like a more robust project management system with the ability to assign tasks to team members without having to pay for an additional account.

Additionally, I wish there was more seamless integration with Calendly, or a better booking system internally. 

My main critique is the amount of nickel-and-diming for features. It is nice to have affordable plans, but there are so many add ons and levels that the price could become incredibly high quickly if you're not strategic with how you select packages.

**What problems is Pipedrive solving and how is that benefiting you?**

We primarily use Pipedrive to track leads and potential media placements. The main benefit is being able to see when our pipeline is drying up and set reminders to nurture relationships.

**Official Response from Jorge R.:**

> Hi Tosin,

Thank you so much for sharing your experience with Pipedrive!

We're thrilled to hear how well it's supporting your business.
By helping you stay proactive with prospecting. 
It’s great to know the setup was quick and that it’s become such an integral part of your daily operations.

We also appreciate your constructive feedback. 
The points you raised around project management features, integration with Calendly, and pricing structure are valuable and have been noted. 
We're continuously working to improve the platform and offer more value without complexity or surprise costs.
Your input helps guide that evolution.

Best regards,
Pipedrive Team

  ### 42. Automation Manager

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michał K. | Digital Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2025

**What do you like best about Pipedrive?**

I’ve been responsible for rolling out Pipedrive across our organization, and what I appreciate most is how seamlessly it integrates with other systems. Its robust, well‑documented API and the ability to build custom apps let us tailor the platform exactly to our needs, while the extensive marketplace of pre‑built integrations means we rarely have to start from scratch.

At the same time, Pipedrive remains refreshingly simple and reliable as a CRM. Even colleagues who are barely comfortable with basic computer tasks can pick it up quickly and navigate day‑to‑day activities without extensive training. That intuitive ease of use was a huge help during our implementation, and the fact that we can extend functionality through API and custom apps without sacrificing simplicity for end‑users makes it a perfect fit for teams of all technical levels.

**What do you dislike about Pipedrive?**

One thing I’d like to see improved is more flexible pricing options per user. Right now Pipedrive bills strictly on a per‑seat basis, which can be limiting for smaller teams or occasional users. It would be great to have the option to pay either per user or based on actual usage—similar to Microsoft licensing, where you can choose a flat per‑user fee or a consumption‑based model (e.g., pay only for the features or hours you actually use). That kind of flexibility would help companies optimize costs and scale more predictably.

**What problems is Pipedrive solving and how is that benefiting you?**

Since we started using Pipedrive, all of our customer data lives in one centralized location—no more hunting through spreadsheets or email threads to find a phone number or past conversation. Every call, email, and meeting note is logged right alongside the deal, so we never lose track of how and when our team has interacted with a prospect. On top of that, all incoming leads flow straight into each salesperson’s Pipedrive account via our integrations, meaning no one has to play “find the new lead” or manually copy details over. It’s been a game‑changer for our workflow: everything is visible, organized, and immediately actionable, so our team can focus on building relationships instead of wrestling with fragmented data.

**Official Response from Jorge R.:**

> Hi Michał,

Thanks so much for your thoughtful and detailed feedback!

We're thrilled to hear how well Pipedrive has worked for your team, from seamless integration and API customization to its simplicity for users of all technical backgrounds. It's great to know the balance of power and ease of use made your rollout smooth and effective.

We also appreciate your honest feedback on pricing flexibility. 
Your suggestion around usage-based options is noted and has been shared with our product team, it's insights like these that help us evolve.

Thanks again for choosing Pipedrive, and we're excited to keep supporting your growth!

Best regards,
Pipedrive Team

  ### 43. Pipedrive was our selected CRM following a selection process.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 01, 2025

**What do you like best about Pipedrive?**

I have enjoyed using Pipedrive since we selected the platform, the pipeline function is perfect for our business, as we can completely customise the different sections of the pipeline and set "weighted" probability to each section. This is a very helpful feature. The overall ability to customise almost everything is a huge benefit and why I would recommend Pipedrive to companies in our industry especially.

**What do you dislike about Pipedrive?**

I think could be big improvements to the prospector add on. We have used this since we selected Pipedrive and although we were told this used information from Cognism, I do not feel this has access to much information as the amount of phone numbers it finds is very limited compared to Cognism and other data tools.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive truly helps with sales management and analysis. It shows everything very clearly and the AI tool for generating insights and reports is very useful.

**Official Response from Jorge R.:**

> Hi,

Thank you so much for your detailed and thoughtful review!

We're glad to hear that the customizable pipeline and weighted probability features are such a great fit for your business needs.
It's especially rewarding to know that Pipedrive's flexibility supports companies in your industry effectively.

We also appreciate your honest feedback regarding the Prospector add-on. 
We're continuously working to enhance the quality and depth of data available through our tools.

Best regards,
Pipedrive Team

  ### 44. The best Sales CRM I’ve ever used! Here’s why Pipedrive stands out

**Rating:** 5.0/5.0 stars

**Reviewed by:** João Marcelo d. | Sales Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 28, 2025

**What do you like best about Pipedrive?**

Pipedrive is hands down the best sales CRM I’ve ever worked with. It strikes the perfect balance between simplicity and power, making it an essential tool in my sales process.

What truly sets it apart is the flexibility of its insights and revenue forecasting. The system turns raw data into actionable intelligence, helping me anticipate results and make smarter decisions.

**What do you dislike about Pipedrive?**

I’d love to see more detailed reporting when it comes to products. Right now, the product-related insights are quite limited compared to the rest of the platform. For teams that rely heavily on product data for decision-making, this can be a gap.

**What problems is Pipedrive solving and how is that benefiting you?**

With Pipedrive, I’ve managed to cut down operational costs and speed up my sales cycle significantly.

If you're serious about selling more and wasting less time, Pipedrive is the CRM you need. Highly recommended.

**Official Response from Jorge R.:**

> Hi João,

Thank you for sharing such a thoughtful and detailed review!

We're thrilled to hear that Pipedrive has become an essential part of your sales process and that our balance of simplicity and power is delivering real value.
It’s great to know that our insights and forecasting tools are helping you make smarter, data-driven decisions.

We appreciate your feedback about product-related reporting, this is an area we’re actively exploring, and comments like yours help guide our improvements. Reducing operational costs and accelerating the sales cycle is exactly what we aim for, so it's rewarding to know we're hitting the mark.

Thank you for being part of the Pipedrive community!

Best regards,
Pipedrive Team

  ### 45. Using Pipedrive to follow inbound leads

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 14, 2025

**What do you like best about Pipedrive?**

The scheduling in Pipedrive is phenomenal. I am able to schedule, meetings, follow ups, emails, phone calls, research, etc. I have been able to keep up on my job without issues and able to connect my important information when needed. I use this every single day and it works great and helps me keep up with all of the calls.

**What do you dislike about Pipedrive?**

I think categorizing information could be more in depth. I would like to be able to follow the leads only distributed in one certain month. If there is a way to do this already, the information to find it isn't easy to access.

**What problems is Pipedrive solving and how is that benefiting you?**

It helps me keep track of the process the lead goes through from the second the call comes in, till they accept or deny the job. I am able to schedule all sorts of things to help me keep up with what I need to be wathcing/ paying attention to. I have made a pipeline for every sales rep in my company and the stages the calls are in, so it is easy for me to track the employee's progress.

**Official Response from Jorge R.:**

> Hi,

Thank you for sharing your detailed experience!

It’s great to hear how Pipedrive’s scheduling features are helping you stay organized and on top of calls, meetings, and follow-ups every day.

Regarding categorizing leads by the month they were distributed, kindly reach out to our support so that they can assist you.

We appreciate having you as part of the Pipedrive community and are glad the platform is supporting your sales team’s growth and organization!

Best regards,
Pipedrive Team



  ### 46. Thanks for PipeDrive

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sergey B. | CBDO, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 20, 2025

**What do you like best about Pipedrive?**

Pipedrive stands out for its intuitive and highly visual sales pipeline management. The drag-and-drop interface makes it easy to manage deals, track progress, and prioritize activities. I particularly appreciate the seamless integration with tools like Gmail, Slack, and Zoom, which streamlines communication and scheduling. The customizable pipelines and automation features help reduce manual work and keep the team focused on closing deals. Reporting and insights are also strong, providing clear visibility into sales performance and bottlenecks.

**What do you dislike about Pipedrive?**

While Pipedrive is excellent for managing the sales process, its built-in project management and marketing tools feel somewhat limited compared to specialized platforms. Additionally, advanced features like workflow automation or email marketing are often locked behind higher-tier plans. For larger teams, permission settings could be more granular to better align with complex organizational structures.

**What problems is Pipedrive solving and how is that benefiting you?**

We use Pipedrive primarily for managing our sales pipeline and customer relationships. It helps us track leads from initial contact to deal closure, ensuring no opportunity is missed. We also use it to log communication, schedule follow-ups, automate repetitive tasks, and generate sales reports. Additionally, it serves as a central hub for collaboration between our sales and business development teams.

**Official Response from Jorge R.:**

> Hi Sergey,

Thank you so much for your thoughtful and detailed review!

We're thrilled to hear that you find Pipedrive’s visual pipeline and drag-and-drop interface intuitive and helpful in managing your sales process. 
It's great to know that the integrations and automation features are making your team's workflow smoother and more efficient.

We also appreciate your feedback regarding our project management and marketing capabilities, as well as the granularity of permission settings.
We’re always working to enhance Pipedrive based on user needs, and your insights help guide those improvements.

Best regards,
Pipedrive Team

  ### 47. Good for Sales, Lacks Marketing Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 17, 2025

**What do you like best about Pipedrive?**

I valued the ability to customize pipelines, stages, fields, and workflows so they reflected our actual sales operations. That level of flexibility meant the CRM adapted to our business model, instead of us having to adapt our methods to fit the system.

**What do you dislike about Pipedrive?**

Pipedrive lacked built-in capabilities for more advanced email marketing and campaign management, so to handle full-funnel activities beyond basic sales follow-ups, we had to depend on third-party tools and integrations.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helped us bring structure and visibility to the entire sales process. 
Before using it, deal tracking and follow-ups were mostly manual and scattered across spreadsheets and emails. 
With Pipedrive, we were able to centralize all leads, activities, and communication in one place, which made it much easier to monitor performance, identify stalled deals, and maintain accountability within the team.

**Official Response from Jorge R.:**

> Hi,

Thank you for sharing your detailed feedback! 

We’re glad to hear that Pipedrive’s flexibility in customizing pipelines, stages, fields, and workflows has helped align the CRM with your business operations. 
It’s great to know that centralizing your leads, activities, and communication has improved visibility, accountability, and deal tracking for your team.

We also appreciate your input regarding advanced email marketing and campaign management. 
Your feedback helps us understand how we can continue improving Pipedrive and supporting full-funnel sales activities.

Best regards,
Pipedrive Team

  ### 48. Easy to use for beginners and advanced.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Richard M. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 30, 2025

**What do you like best about Pipedrive?**

Very intuitive to set up and track all aspects for business. Easy to use for beginners and small business.

**What do you dislike about Pipedrive?**

Workflows and automations are only available on the Growth plan, and the workflow editor isn’t as flexible as we’ve found in other CRMs

**What problems is Pipedrive solving and how is that benefiting you?**

Allows us to track all contacts, email campaigns and interactions with all prospects in one place. Easily documented and adjustable to specific clients.

**Official Response from Jorge R.:**

> Hi Richard,

Thank you for your thoughtful review! 

We're glad to hear that you find Pipedrive intuitive and helpful for tracking your business activities. 

Your feedback about workflows and automation flexibility is greatly appreciated, our team is always working to enhance these features to make them even more powerful for users like you. 

Best regards,
Pipedrive Team

  ### 49. The best tool I can have

**Rating:** 4.5/5.0 stars

**Reviewed by:** Roberto L. | Comercial Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2025

**What do you like best about Pipedrive?**

The Pipedrive is the tool that I have the most ease in teaching to use for my new salespeople, besides I had to use its support a few times and in all of them my problem was solved quickly or I was given an alternative way to do what I wanted, I use it every day and if it went offline today my team would be without records (including, I think I'm going to make a backup), I use today only the sales funnel resources and automations, in addition to the insights for daily activity tracking.

**What do you dislike about Pipedrive?**

At a time when I was heavily working on making my Pipedrive as automated as possible, I found some barriers within more complex automations that I would like to have, in addition, I wanted to be able to see the number of open deals by company within the Pipedrive, but this is only possible by extracting an XLSX and doing it myself, I also don't like the project tracking interface and the pre-sales part of it, I've been using other tools to do it for myself.

**What problems is Pipedrive solving and how is that benefiting you?**

The Pipedrive allows me to manage my contacts and customers easily, in addition, I can make the filling of fields by my salespeople to be much more fluid and not bother them much with this information, because I'm such a pest when I ask for it.

**Official Response from Jorge R.:**

> Hi Roberto,

Thank you for your thoughtful review!

 We're thrilled to hear that Pipedrive is your go-to tool and that it's been easy to teach your sales team.
 It’s great to know our support team has been helpful in quickly resolving any issues.

We appreciate your feedback on automation barriers and reporting needs.
Your insights are invaluable as we continue improving Pipedrive.
 If you haven’t already, we recommend checking out our updates or sharing your suggestions with our team, we’re always looking for ways to enhance the experience.

Best regards,
Pipedrive Team

  ### 50. It does the basics very well and it' great if you have the time to use it to it's full extent

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vitor D. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 26, 2025

**What do you like best about Pipedrive?**

The report building. I can generate lots of reports and all the data is very well interconnected. We use it everyday. New people adapt quickly to it. The task management is good.

**What do you dislike about Pipedrive?**

A bit expensive and some features that i would like to use, for instance integration with voip or whatsapp messaging are not included.

**What problems is Pipedrive solving and how is that benefiting you?**

The task scheduling so i dont forget about the leads. Also the report generation is good to analyse my team's metrics.

**Official Response from Jorge R.:**

> Hi Victor,

Thank you for your feedback! 

We’re glad to hear that Pipedrive’s report building, task management, and interconnected data are helping you and your team stay organized and track performance. 

We appreciate your note about pricing and certain feature requests, your input helps us prioritize future improvements.

Best regards,
Pipedrive Team


## Pipedrive Discussions
  - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes
  - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes
  - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes
  - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote
  - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote

- [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?filters%5Bsentiment_snippet%5D=1184821&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+14%3A38%3A46+-0500&secure%5Bsession_id%5D=3575e58e-f3f1-4fbd-b122-a28a42f600cd&secure%5Btoken%5D=e4c5c1410a5de686f530609f9907f12a14eb136a235ab283ce742f7fb615c014&format=llm_user)
## Pipedrive Integrations
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## Pipedrive Features
**Sales Force Automation**
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management
- Contract/License Management

**Email Marketing**
- Email and Mobile Preview
- Manage Email Lists
- High-Volume Sending
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses
- Multi-user Account
- Surveys

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics
- Email Management
- File Management
- Deal Management

**Customization**
- Custom Fields
- Conditional Logic
- Multi-page Forms
- Design
- Forms Creation & Design

**Agentic AI - Sales Performance Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Email Tracking**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- CRM Integration

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics
- Workflow Management
- Opportunity Management
- Sales Pipeline Management
- Reporting/Analytics
- Calendar Management
- Pipeline Management
- Content Management
- Communication Management
- Visual Analytics
- Template Management
- Predictive Analytics
- Document Management
- Channel Management
- Commission Management
- Field Sales Management

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Analytics**
- Open Rates
- Link Activity
- Attachment Activity

**Incentives**
- Badges
- Triggers
- Leaderboards

**Additional Functionality**
- Embedded Forms
- Offline Capability
- Notifications
- Payments
- Mobile Forms
- Customizable Forms
- Real-Time Notifications
- Alerts/Notifications

**Additional Functionality**
- Search/Filter
- AI Copilot
- Commenting/Notes
- Content Publishing Options
- Reporting & Statistics
- Content Library
- Document Classification
- Drag & Drop
- Customizable Branding
- SSL Security
- API
- Document Management
- Document Storage
- Collaboration Tools
- Data Capture and Transfer
- Autofill
- Multi-Channel Distribution
- Convert to PDF
- Customizable Templates
- Media Library
- Generative AI
- Full Text Search
- Surveys & Feedback
- Data Import/Export
- Forms Management
- Electronic Signature
- Third-Party Integrations
- Reporting/Analytics
- Workflow Management
- Template Management
- Mobile Access

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting
- Budgeting/Forecasting
- Correlation Analysis
- Competitive Analysis
- Sales Trend Analysis
- Statistical Analysis

**Customizations**
- Email Platform Integration
- Email Scheduling
- Real-Time Notifications
- Email Categorization
- Templates
- Third-Party Integrations

**Personalization**
- Profiles
- Custom Reports
- Dashboards
- Goal Setting/Tracking
- Sales Reports
- Incentive Management

**Generative AI**
- Generative AI

**Additional Functionality**
- Contact Management
- Email Marketing
- Drag & Drop
- Drip Campaigns
- Workflow Management
- Customizable Fields
- Monitoring
- CRM
- Team Management
- Click Tracking
- Subscription Management
- Activity Dashboard
- API
- Location Tracking
- Customer Segmentation
- Geolocation
- Customizable Branding
- Activity Tracking
- Data Import/Export
- Mailing List Management
- Campaign Management
- Email Management
- Audience Targeting
- Reporting/Analytics
- AI Copilot
- Email Distribution
- Email Reminders
- Autoresponders
- Engagement Tracking
- Event Triggered Actions

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support
- Third-Party Integrations
- Social Media Integration
- Customer Support
- Multi-Channel Social Integration

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking
- Predictive Analytics
- Visual Analytics
- Task Management
- Contact Management
- Lead Management
- Opportunity Management
- Workflow Management

**Administrative**
- Third-Party Integrations
- Employee Structure
- Behavior Monitoring

**Additional Functionality**
- Dynamic Modeling
- Lead Qualification
- Lead Capture
- Real-Time Reporting
- Contact Database
- API
- Reporting & Statistics
- Role-Based Permissions
- Collaboration Tools
- Dashboard Creation
- Modeling & Simulation
- Exception Reporting
- Generative AI
- Sales Reports
- Performance Metrics
- "What If" Scenarios
- Customizable Reports
- Data Import/Export
- AI Copilot
- Graphical Data Presentation
- Drag & Drop
- Access Controls/Permissions
- Alerts/Notifications
- Business Process Control
- Multi-Currency
- Pipeline Reports

**Additional Functionality**
- Generative AI
- Gamification
- Real-Time Updates
- Employee Reward Programs
- Employee Management
- Ongoing Performance Tracking
- Benchmarking
- Commission Management
- For Sales Teams/Organizations
- Performance Metrics
- Sales Planning
- Single Sign On
- Performance Management
- Forecasting
- Quota Planning
- Accounting
- Workflow Management
- Compliance Management
- User Management
- Rewards Points
- Organizational Charting
- AI Copilot
- Access Controls/Permissions
- Customizable Branding
- Milestone Tracking
- Territory Management
- Performance Appraisal
- Calendar Management
- Alerts/Notifications
- Sales Onboarding & Training
- Employee Recognition
- Reporting/Analytics
- Ratings/Reviews
- API
- Feedback Management
- Training Management
- Goal Management
- Assignment Management
- Lead Scoring
- Search/Filter
- Electronic Signature
- Collaboration Tools
- Kanban Board
- Email Management
- Commenting/Notes
- Data Import/Export
- Prospecting Tools
- Interaction Tracking
- Product Catalog
- Live Chat
- Sales Pipeline Management
- Appointment Scheduling
- Email Templates
- Event Triggered Actions
- Transfers/Routing
- Activity/News Feed
- Lead Management
- Revenue Management
- Document Management
- Task Management
- File Sharing
- Mobile Access
- Reminders
- Mobile App
- Call Logging
- Workflow Automation

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation
- Mobile Access
- Lead Generation

**Reporting & Analytics**
- A/B Testing
- Basic Reporting

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
- Third-Party Integration
- Internal Chat Integration
- Collaboration Tools
- Prospecting Tools
- Real-Time Data

**Generative AI**
- Generative AI
- Proposal Generation

**Generative AI**
- Generative AI

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Calendar/Reminder System

**Agentic AI - Email Marketing**
- Autonomous Task Execution
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Cross-system Integration

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
- CRM Integration
- Social Media Integration
- E-Commerce Integration
- Third-Party Integrations

**Additional Functionality**
- Search/Filter
- Alerts/Notifications
- Data Import/Export
- Lead Capture
- Batch Processing
- Email Tracking
- Tagging
- Pipeline Reports
- Drag & Drop
- Segmentation
- Customizable Fields
- Role-Based Permissions
- Interaction Tracking
- CRM
- Document Storage
- AI Copilot
- Contact Database
- Referral Tracking
- Quotes/Estimates
- Multi-Channel Communication
- Lead Qualification
- Marketing Automation
- Email Templates
- Sales Reports
- Customer Journey Mapping
- Reminders
- Lead Scoring
- Data Security
- Customizable Reports
- Calendar Sync
- For Startups
- Performance Metrics
- Sales Trend Analysis
- For iPad Devices
- Customizable Templates
- Activity Tracking
- Reporting & Statistics
- For Mac Devices
- Landing Pages/Web Forms
- Lead Nurturing
- Gamification
- Prioritization
- Web-based Deployment
- Softphone
- Single Sign On
- Customer Database
- Event Triggered Actions
- Mobile App
- Email Sequences
- Customer Segmentation
- Lead Assignment
- For Small Businesses
- Live Chat
- Business Card/Badge Scanning
- Data Visualization
- Customer Social Profiles
- Social Promotion
- Monitoring
- Engagement Tracking
- Social Media Monitoring
- Customer Engagement
- Sentiment Analysis
- Brand Tracking
- Audience Targeting
- Workflow Automation

**Additional Functionality**
- Personalization
- Autoresponders
- Customer Segmentation
- Newsletter Management
- AI Copilot
- WYSIWYG Editor
- Engagement Tracking
- Preview Functionality
- Email Tracking
- Email Campaign Management
- Landing Pages/Web Forms
- Customizable Branding
- Lead Capture
- Mobile Optimization
- Customer Journey Mapping
- ROI Tracking
- Activity Dashboard
- Customizable Fields
- Reporting/Analytics
- Click Tracking
- List Management
- GDPR Compliance
- Subscriber Management
- Email Sequences
- Campaign Scheduling
- Event Triggered Actions
- Multi-Language
- Template Management
- Customizable CTAs
- Real-Time Analytics
- Dynamic Content
- CAN-SPAM Compliance
- Multi-Channel Marketing
- HTML Editor
- Contact Management
- Drip Campaigns
- Campaign Analytics
- Product Recommendations
- Image Library
- Workflow Automation

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