--- title: Pipedrive Reviews meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features meta_description: Pipedrive reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.3 review_count: 3110 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,110 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users value the **ease of use** in Pipedrive, enjoying an intuitive interface and straightforward navigation. (574 reviews) - Users appreciate the **intuitive interface** of Pipedrive, allowing easy customization and seamless interaction without a tech background. (274 reviews) - Users appreciate the **ease of use** of Pipedrive, making daily operations and setup straightforward and user-friendly. (243 reviews) - Users commend Pipedrive for its **helpful features** that enhance client management and organization, making tasks easier. (231 reviews) - Users value the **seamless integrations** of Pipedrive, enhancing campaign attribution and boosting overall organizational efficiency. (210 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews) - Easy Setup (198 reviews) - User Interface (187 reviews) - Customer Support (179 reviews) **What users dislike:** - Users find the **missing features** and high costs of add-ons limiting for solo practices and small businesses. (230 reviews) - Users find **limited features** in Pipedrive, particularly in reporting and automation, hindering advanced functionality. (151 reviews) - Users find the **steep learning curve** challenging, requiring more training and time to master Pipedrive's features. (118 reviews) - Users face **integration issues** with Pipedrive, particularly with Google Calendar, complicating meeting details accessibility. (108 reviews) - Users find the **subscription costs excessive** , making it challenging for smaller practices to justify the expense. (102 reviews) - Limited Customization (100 reviews) - Email Management (67 reviews) - Not Intuitive (65 reviews) - Email Issues (53 reviews) - Lead Management (52 reviews) ## Pipedrive Reviews ### 1. Essential for Customer Management, Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Mark R. | Product Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Pipedrive?** I like that Pipedrive is easy to use, especially for entering customer information. It's very important for me to use it and customize it for my own business. The open fields, which can be later categorized or recategorized, are very helpful. It's also great for sorting customers by price, product, stage, location, address, and category—making it easier to keep track of them. I find it very useful for determining how far along customers are in their sales journey, whether they're ready to buy now or need more time. Pipedrive helps us schedule services by setting calendar reminders, which is crucial for follow-ups. Additionally, I appreciate that it allows us to store and access customers' information, purchase history, and service history efficiently. **What do you dislike about Pipedrive?** We haven't explored features like custom calendars or AI responses because we want to keep things personalized for each customer's needs. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us sort customers, determine their needs, and track their sales journey. It categorizes customers by price, product, and location, aiding in scheduling services and follow-ups. It allows us to store customer information and sort categories, which is crucial for tracking and future interactions. **Official Response from Luiza Carvalho:** > Thank you very much for your feedback! :D We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help! ### 2. Good design, terrible support **Rating:** 0.0/5.0 stars **Reviewed by:** Nick A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Pipedrive?** The software interface design is really good. That's what drew us to it in the first place. **What do you dislike about Pipedrive?** Support. Absolutely the worst part about Pipedrive. Our account executive, Zachary Phillips, offered us a discount during our trial. We accepted it, he said to add our billing details to the account, we did, and then he stopped responding. 5 days and two follow-up emails later, still no reply and no autoresponder saying he was out. And there is no way to reach anyone else in sales because they have no sales email and support was not able to provide me a way to contact sales. I finally got a response from the sales team lead, Spencer Smith, who just made excuses and said that Zachary has been out for a while. No acknowledgement of the fact that I had been ghosted or that they provide no other way to reach the sales team when someone is out for an extended period of time. During that time, I also reached out to support and had a chat with Ricardo that was probably the worst customer support I've ever received. He kept insisting that I should do things that weren't possible in their software. I told him it was not an option in their software, but he insisted. I sent him a Loom screen recording showing him, and then he made up a new answer, which was also incorrect. It seems that rather than get help or admit he didn't know, he prefers to make up answers and insist they are correct. His manager, Carolyn, ended up following up the conversation by telling me that what I had said was not possible, was indeed not possible, though she said it like she was informing me. I didn't need to be told, it was their own support team who doesn't seem to know how their software works. I also had reported a bug to support at the start of the week, spent almost an hour answering their questions and providing a Loom screen recording at their request, just to have them tell me it was a known issue. This is why most software companies use a bug tracker, so that they can know about bugs without wasting the customers time. Overall, I found their team to be very poorly trained, not at all knowledgeable about their own software and extremely disorganized. It was bad enough that I'm writing a negative review for the first time to warn other people not to use Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** The software solves the problem of keeping track of sales leads and marketing efforts. Which is a bit ironic since they seem to, by their own admission, have trouble keeping track of their sales leads. The fact that their own sales team struggles with managing leads is not a very good sign for the effectiveness of Pipedrive. **Official Response from Jorge R.:** > Hi Nick, Thank you for taking the time to share such detailed feedback. We sincerely regret to hear about your experience. While we’re pleased that you found value in the Pipedrive’s design and interface, it’s clear that your interactions with our sales and support teams did not meet the standards we strive to uphold. Lack of communication, delayed responses, and unclear guidance are not the experience we want for anyone considering or using our platform. Your feedback highlights important areas where we must improve, particularly around internal coordination, responsiveness, and clarity in support interactions. Please know that we take concerns like this seriously. Feedback of this nature is shared internally and used to review processes, training, and communication standards to ensure a more professional and reliable experience moving forward. We appreciate you bringing this to our attention and are genuinely sorry for your experience. Best regards, Pipedrive Team ### 3. Effective Organization and Agile Integration with Pipedrive **Rating:** 5.0/5.0 stars **Reviewed by:** Maria V. | Adoption/Onboarding Senior Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I've been using Pipedrive at work for about two years now, and since I started, my entire day has been organized there. At the beginning of the day, I can quickly see what I need to do in the Activities tab. I can also easily build and edit my onboarding funnel and keep track of what I need to do for each opportunity assigned to me. Besides that, I can easily visualize the results of my opportunities and use those insights for important day-to-day decision-making. **What do you dislike about Pipedrive?** I think nowadays it's very easy for Pipedrive to duplicate activities that don't need to be duplicated, according to the automations that are created. For example, when I mark an opportunity as lost, it will **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive solves organization and configuration problems of my day, helps set priorities, ensures I don't lose important information, and organizes what I need to do and when. Additionally, having an integrated schedule **Official Response from Jorge R.:** > Hi Maria, Thank you for your review! We’re glad Pipedrive has become an essential part of your day, helping you stay organized, track opportunities, and see team interactions. It’s great that setup and Customer Support were smooth and helpful. We appreciate your feedback about duplicated activities and Google Workspace reintegration, that’s valuable for improving the platform. Best regards, Pipedrive Team ### 4. Modular, Customizable, and Easy to Use—Pipedrive Tracks Projects in Granular Detail **Rating:** 4.5/5.0 stars **Reviewed by:** Devan C. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Pipedrive?** The modularity and customization options within Pipedrive really set it apart for me. After using other CRM software in the past that felt clunky and repetitive, it’s refreshing to have a CRM that’s genuinely easy to use while still letting me track everything at a very granular level. **What do you dislike about Pipedrive?** The only reason my recommendation for Pipedrive isn’t a 10 out of 10 is the lack of being able to link multiple organizations to a single project. The way I track our projects is by linking the organization that is the actual customer, and then also linking the vendors for all purchased components. That way, the CRM almost acts like a version-control solution, and it lets me look back on previous projects to see which companies I used for shipments, procurement, and similar items. It would make a HUGE difference in how I use Pipedrive if multiple organizations could be attached to one project. Right now, I’m using labels to sort of “attach” vendors, but it’s really just a band-aid fix. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is my company’s main CRM, and I also use it as a redundant tracker for project progression. From a CRM perspective, it’s incredibly beneficial thanks to its native features and the level of granular tracking it provides. It’s also very helpful for redundancy, since it pushes me to enter information that effectively becomes an archive I can refer back to later. **Official Response from Jorge R.:** > Hi Devan, Thanks for the review! We’re happy to hear you find Pipedrive easy to use, flexible, and great for detailed tracking. It’s great that it works well both as your main CRM and as a way to track project progress and keep a reliable record. We also appreciate your feedback about linking multiple organizations to one project. That’s a helpful suggestion, and we’ll share it with our product team for consideration. Best regards, Pipedrive Team ### 5. Highly Customizable CRM with Room for Integration Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Reuben B. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Pipedrive?** I like that Pipedrive is very customizable, and we've been able to build it in a way that works for what we need. It allows us to keep our client list and prospect list organized and use it for traditional CRM functionalities, like keeping a database of all our leads, prospects, clients, and customers. Additionally, we've been able to use Pipedrive to keep track of projects, such as providing cost estimates, processing orders, and communicating with vendors. I use the email sync feature, which works very well and is very convenient. **What do you dislike about Pipedrive?** I find the integration with some accounting programs like QuickBooks to be lacking or poor. Also, it would be nice to have a more live integration with Google Drive to input data easily and save it in Google Drive, and perhaps vice versa. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us keep our client and prospect lists organized and allows us to track projects, process orders, and communicate with vendors using customized pipelines and fields. **Official Response from Jorge R.:** > Hi Reuben, Thank you for your review! We’re glad to hear that Pipedrive’s customization, email sync, and CRM features are helping you stay organized and manage both clients and projects effectively. It’s great to know you’re able to track pipelines, process orders, and communicate with vendors smoothly. We also appreciate your feedback on integrations with QuickBooks and Google Drive and will share it with our team as we continue improving the platform. Best regards, Pipedrive Team ### 6. User-Friendly CRM with Room for Advanced Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Marlon Eugenio P. | Sales Manager/Ops/Emablement/Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Pipedrive?** I really like that Pipedrive is very easy to use and user-friendly. It has all the features that we expect from a good CRM system. The initial setup was pretty easy. We didn't even need to set up an onboard call, even if they had offered it. It was simple to set up the pipeline, the deal logic, and determine what fields were necessary at each stage. Pipedrive is now working very well for us. **What do you dislike about Pipedrive?** I think it's mostly really good. The only thing that comes to mind is the reports. They have some cool ones, but they are mostly basic. So if you want to cross some specific data and do some cohort analysis, you would need an external tool. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us keep track of activities, deals, leads, won deals, and other sales data. **Official Response from Jorge R.:** > Hi Marlon, Thank you for your review! We’re glad to hear that Pipedrive is easy to use and set up, and that it’s helping you manage your pipeline, deals, and sales data efficiently. It’s great that the platform is meeting your CRM needs without extra setup hassle. We appreciate your feedback about reporting. We understand that more advanced analysis sometimes requires external tools, and your input helps us know where we can improve. Best regards, Pipedrive Team ### 7. Seamless Integration and Focused Features Enhance Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew E. | Owner - Energy Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Pipedrive?** Very focused on the right activities, and not on burdensome forms or tick-boxes. The integrations between computer and phone access are instantaneous and really helpful. I use it every day, whereever I am. Having used a few other CRMs over many years, I firmly believe Pipedrive is the best for my needs, which are sales-focused with a lot of service follow through. **What do you dislike about Pipedrive?** I don't use AI in my marketing, so it would be nice if the marketing of AI tools inside the platform which I pay for could be turned off. **What problems is Pipedrive solving and how is that benefiting you?** Complete record of every correspondence with every customer, focused task lists, and I use it to schedule my every workday. I assign myself the next task on every customer file, and get it done because of the Activities list, which is also sortable for type of task and time of day that I wanted to do it. **Official Response from Jorge R.:** > Hi Andrew, Thank you for the great review! We’re glad Pipedrive’s sales-focused approach, seamless phone and desktop access, and activity tracking help you stay organized and productive every day. We also appreciate your feedback about AI tools and will share it with our team. Best regards, Pipedrive Team ### 8. Seamless Sales Coordination and Management **Rating:** 5.0/5.0 stars **Reviewed by:** Feral Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Pipedrive?** I love how Pipedrive is sales and person oriented, and it makes connecting people easier with all the online platforms I use like 3cx and Teams. I appreciate the activities feature, which allows me to enter every aspect and track everything I need to do. Organizing my to-do list is easier than ever. The sequences feature is also a great idea; it's fantastic to be able to form a follow-up process exactly as I want. I also find it great to be able to label emails when they sync. **What do you dislike about Pipedrive?** I could not find a filter to show emails from oldest to newest. Also, I cannot see the general company mails on the organization summary, which sometimes forces me to create non-person accounts just to view emails in the right place. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive as a sales assistant. It's sales and person-oriented, making it easy to connect people across platforms like 3CX and Teams. Activities help track all tasks, and the sequences feature offers great potential for follow-up processes. **Official Response from Jorge R.:** > Hi Feral, Thank you for your review! We’re glad Pipedrive’s sales-focused design, integrations, Activities, and Sequences are helping you stay organized and manage follow-ups easily. It’s great that email syncing and labeling support your daily work. We appreciate your feedback about email filtering and viewing company emails in the organization summary. Best regards, Pipedrive Team ### 9. Pipedrive: Intuitive CRM with Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** hayley W. **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** I like that Pipedrive is self-intuitive, making it really easy to use and set up. Having the support of an account manager is great for any additional information we need. The free webinars that are held regularly help us keep up to date with new services and features of Pipedrive that we weren't aware of. **What do you dislike about Pipedrive?** There are certain elements that don't align with how we would like to use Pipedrive. There are certain reports that can't be pulled from the data, certain deal pages can only be accessed a certain way. So there are a few gremlins but we found a workaround to all of those to ensure that it works smoothly for us. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps all our project and client information in one place, eliminating the need for spreadsheets and fragmented platforms. It tracks client communication and uploads files, ensuring our records are up-to-date. **Official Response from Jorge R.:** > Hi Hayley, Thank you for your review! We’re glad to hear that Pipedrive’s intuitive design, account manager support, and free webinars are helping you stay up to date and make the most of the platform. We appreciate your feedback about reporting limitations and deal page access. It’s great that you found workarounds to keep things running smoothly. We’re happy Pipedrive is helping you keep all project and client information in one place, track communications, and maintain up-to-date records! Best regards, Pipedrive Team ### 10. Easy to implement, flexible pipelines, and user-friendly for the whole team **Rating:** 4.5/5.0 stars **Reviewed by:** Amber W. | GTM & Partnerships Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** Implementation was a breath of fresh air, quick, well-guided, and supported by a responsive team with thought provoking setup questions. Moving from one pipeline to multiple has been a major upgrade, and the clearer stage structure makes deal tracking much easier for everyone. Pipedrive is genuinely user-friendly, even for a teammate who isn’t tech-savvy. The visual pipelines, customizable stages, and built-in reminders make it simple to see where every deal stands and stay on top of follow-ups. Overall, a smooth implementation and a CRM that fits how we actually work. **What do you dislike about Pipedrive?** The shared team inbox is a great addition, but adding automation to alert the assigned user (task or email) would help ensure nothing gets missed. A bit more flexibility to manage or keep lead and deal fields separate for cleaner organization. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps us manage four separate sales pipelines, track leads, contacts, deals, and tasks, and keep our entire team aligned. The shared team inbox centralizes communication, and the platform makes it easier to forecast and stay organized across all stages of our sales process. **Official Response from Jorge R.:** > Hi Amber, Thank you for your feedback! We’re thrilled to hear that the implementation and multiple pipeline setup have made deal tracking easier and that Pipedrive’s user-friendly interface is helping your team stay organized. We also appreciate your suggestions regarding automation for the shared inbox and more flexibility with lead and deal fields, your input helps us continue improving the platform. Best regards, Pipedrive Team ### 11. Visually Simple, Robust CRM with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Taless d. | Head of B2B, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Pipedrive?** It is visually very easy to use. I have experience with other CRMs (like Hubspot, Zoho...) and Pipedrive is robust enough, while being simple to use. When I took over the biz dev team at a new job, one of my first steps was to implement Pipedrive. Their tech support and KAM is excellent. Super available and helpful. It is easy to integrate with core tools. **What do you dislike about Pipedrive?** Some features still have a slight beta feel to them. Like every other CRM, their pitch feels a bit too much like a tool that solves all the world's problems. You learn its limitations as you begin use it. Still the best CRM in the market. **What problems is Pipedrive solving and how is that benefiting you?** I run a biz dev and customer success team that was using spreadsheets to keep track of things. We are interested in scheduled activities, reminders, and reporting features. **Official Response from Jorge R.:** > Hi Taless, Thank you for your feedback! We’re glad Pipedrive’s visual interface, ease of use, and robust features have helped your biz dev team. It’s great to hear our support and integrations are working well for you. We appreciate your note about some features feeling a bit beta, and we’re happy Pipedrive is helping with activities, reminders, and reporting! Best regards, Pipedrive Team ### 12. Simple Task Management, Needs Full Data Access **Rating:** 3.5/5.0 stars **Reviewed by:** Linh L. | Senior Paraplanner, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Pipedrive?** I like how simple Pipedrive is to use. It's great that I can track tasks and create workflows to fit my needs. I also appreciate being able to move tabs along when a task is finished and assign tasks to other users. **What do you dislike about Pipedrive?** Some features require Pro to download the data we have entered. If we want information on how long it takes to complete a task on average for all cases, you need the Pro model to be able to gather this data. It is not helpful when you can add data but not extract. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for creating tasks and solving workflow issues. It's simple to use and lets me track tasks and create workflows that suit my needs. I can easily move tabs once a task is done and assign tasks to others. **Official Response from Jorge R.:** > Hi Linh, Thank you for your review! We’re glad Pipedrive is easy to use and helps you track tasks, build workflows, and collaborate with your team. We also appreciate your feedback about data access and reporting being limited to higher plans and will share it with our team. Best regards, Pipedrive Team ### 13. Intuitive CRM with Effortless Sales Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Business Development Manager **Reviewed Date:** February 13, 2026 **What do you like best about Pipedrive?** I find Pipedrive user-friendly, which makes it much easier for me compared to my experience with Zoho One. I like how Pipedrive keeps track of quotes and orders and allows me to follow leads promptly. The pipelines and flow in Pipedrive make it easy to keep track and help with visibility. The initial setup of Pipedrive was really easy. **What do you dislike about Pipedrive?** I'd like more control over settings, like removing things I don't want and adding things I do. For example, making emails an activity every time without having to tick the box is one of a few little niggles. Also, I'd like the ability to remove fields I don't need. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps track of quotes and orders, allows me to follow leads promptly, and makes it easy to keep track with enhanced visibility. **Official Response from Jorge R.:** > Hi Matt, Thank you for your review! We’re glad to hear that you find Pipedrive user-friendly and easier to work with compared to your previous experience. It’s great to know the pipelines and visibility help you track quotes, orders, and follow up with leads efficiently, and that the setup process was smooth. We also appreciate your feedback about wanting more control over settings and fields. Customization is important, and we’ll be sure to share your suggestions with our team. Best regards, Pipedrive Team ### 14. Intuitive Visual Pipeline with Powerful Automation and Customizable Dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** What stands out immediately is how intuitive and visual the platform is. The pipeline layout makes it incredibly easy to track deals at every stage, move opportunities forward with simple drag-and-drop actions, and quickly identify bottlenecks. For sales-focused teams, this clarity is a huge advantage. The automation features are another strong point. Setting up automated follow-ups, activity reminders, and workflow triggers helps reduce manual work and keeps the team consistent. The reporting dashboards are clean and customizable, giving clear insight into performance without feeling overwhelming. **What do you dislike about Pipedrive?** On the downside, some advanced features—like more in-depth reporting or certain customizations—require higher-tier plans. For companies looking for a heavily marketing-driven or all-in-one enterprise solution, it may require additional integrations. **What problems is Pipedrive solving and how is that benefiting you?** it works well within the business, you can track opportunity's a lot easier **Official Response from Jorge R.:** > Hi, Thank you for your review! We’re glad you find the pipeline visual, intuitive, and easy to use. It’s great that drag-and-drop, automations, and dashboards are helping your team stay organized and track performance clearly. We appreciate your feedback about advanced features and plan tiers, as well as the need for extra integrations in some cases. Best regards, Pipedrive Team ### 15. Pipedrive: Elevates Workflow with Intuitive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Pipedrive?** I love how Pipedrive has improved my workflow in a big way compared to our previous CRM. The ability to separate leads and deals is great, and being able to see when emails are opened and which links are clicked by my contacts is a game changer. I also really like the 'next action' tool, which prompts me to set the next step for each lead or deal, helping me stay on top of my pipeline. The initial setup was quite easy and intuitive, and they have a great onboarding process. **What do you dislike about Pipedrive?** I like sequences to send emails to my leads. But there's no way to pause that to make sure that the emails don't get sent over the holiday season. Also you can set the emails to be sent after x number of days, but it's always the same time. It would be great if you could vary time (example: send 2nd emails in 3 days + 37 minutes). **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive has significantly improved my workflow by separating leads and deals, tracking email opens and clicks, and helping me stay on top of my pipeline with the next action tool. **Official Response from Jorge R.:** > Hi, Thank you for your detailed feedback! We’re glad to hear that Pipedrive has improved your workflow, helping you separate leads and deals, track email engagement, and stay on top of your pipeline with the next action tool. It’s great that the setup and onboarding were easy and intuitive. We also appreciate your suggestions about pausing sequences for holidays and adding more flexibility in email timing, this is valuable input for our team. Best regards, Pipedrive Team ### 16. Great CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Aubrey M. | Business Administration | Valuation Specialist, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Pipedrive?** Pipedrive offers an impressive range of uses. I really appreciate being able to create a deal and move it through various phases, which is a significant improvement over our previous CRM. Everything is conveniently centralized within the deal, making it easy to send emails or set reminders directly from there. This level of organization has made managing our workflow much smoother. **What do you dislike about Pipedrive?** Up to now, I haven't found much to dislike about Pipedrive. It offers significantly more functionality than our previous CRM, which was the main reason we decided to switch. If I had to mention something, I would say that the products section could benefit from clearer explanations. **What problems is Pipedrive solving and how is that benefiting you?** With our previous CRM, tracking leads and deals was extremely challenging. This CRM makes the process much simpler and gives us clear visibility into the activities of each contractor in our business. Another reason we made the switch was the ability to send emails directly through the platform. Having follow-ups and the option to send signatures all in one place is a significant advantage. **Official Response from Jorge R.:** > Hi Aubrey, Thanks so much for sharing your thoughtful feedback! We're delighted to hear that Pipedrive has made your workflow smoother and more organized, especially when it comes to managing deals, follow-ups, and communication in one place. We also appreciate your input about the Products section, that’s valuable feedback, and our team is always looking for ways to make every feature clearer and easier to use. Best regards, Pipedrive Team ### 17. Customizable and User-Friendly, Ideal for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Titouan D. | Serveur **Reviewed Date:** December 18, 2025 **What do you like best about Pipedrive?** I find Pipedrive very easy to take in hand and it's highly customizable, which allows me to adapt it to my needs. It's great that I can use the deals section in a unique way, like checking currencies more graphically, even though it's not designed for that. The ease of the initial setup was a big plus, as it didn't take long to learn the basics and I can learn with practice. **What do you dislike about Pipedrive?** I think the automations are too strict with how you're supposed to use them, and the sequences interface is hard to understand. Automations for email should leave the possibility to modify the text with a larger spectrum. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to access customer data more efficiently. It's very easy to handle and customizable, which helps me adapt it to my needs, like using the deals section for graphical currency checks. The initial setup was quick and user-friendly. **Official Response from Jorge R.:** > Hi Titouan, Thank you for your feedback! We’re glad to hear that Pipedrive’s ease of use, customization, and quick setup are helping you manage customer data efficiently and adapt the platform to your needs. We also appreciate your suggestions about making automations and sequences more flexible, this is valuable input for our team as we continue improving the platform. Best regards, Pipedrive Team ### 18. Simplifies Sales with Ease and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. **Reviewed Date:** December 10, 2025 **What do you like best about Pipedrive?** I love the ease of Pipedrive and that it is not over complicated. I use it for my sales job, and it helps me keep organized with the deals I'm working on and the different stages other deals are in. It also automatically reminds me when I need to follow up with a customer. I switched from Salesforce, and the initial setup was very easy to learn, plus all of our information synced very easily. We recommend it to others in our field all the time. **What do you dislike about Pipedrive?** I would like a better way to track my phone calls. It does not let me just write notes about a call I already had. It prompts me to make a new phone call every time so I resort to just using the notes feature instead of the phone feature. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive keeps me organized with deals and stages, and automatically reminds me to follow up with customers. It's easy to use, not overcomplicated, and allows quick access to needed information, unlike my previous CRM. **Official Response from Jorge R.:** > Hi Tyler, Thank you for your feedback! We’re glad Pipedrive is helping you stay organized with deals and follow-ups, and that the setup and Salesforce data sync went smoothly. We appreciate your note about tracking phone calls, your feedback helps us improve. Our team is always here if you need tips or support! Best regards, Pipedrive Team ### 19. Easy to Use for Sales Performance, but Limited Contact and Account Hierarchies **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah G. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Pipedrive?** Pipedrive is simple to use and great for managing sales team performance. The user experience is easy to navigate. **What do you dislike about Pipedrive?** The one thing Pipedrive is lacking is complex customer/prospect relationships. I also was only able to associate one contact to one company. It also lacked parent/child/grandchild relationship structures. **What problems is Pipedrive solving and how is that benefiting you?** It is solving the issue of managing teams during the sales pipeline and helps us identify regions where we may be lacking in distribution which helps drive sales strategy. **Official Response from Jorge R.:** > Hi Sarah, Thank you for your review! We’re glad to hear that you find Pipedrive easy to use and helpful for managing your sales team and pipeline. It’s great to know it’s supporting your strategy and helping you spot regional gaps. We also appreciate your feedback about complex customer relationships and company structures. That’s valuable insight, and we’ll keep it in mind as we continue improving the platform. Best regards, Pipedrive Team ### 20. Streamline accountability **Rating:** 4.0/5.0 stars **Reviewed by:** Brock G. | Operation manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Pipedrive?** I like using this platform because it keeps everything organized and actionable. Keeps us accountable and on task. once we customized it to fit our organization, we can monitor every lead and action throughout the process. It is not a magic software that if you buy it you will get customers, however if you manage it and follow through with scheduling and tracking its sure to make an impact. We currently dont use all the features but will likely expand them as time goes on. **What do you dislike about Pipedrive?** There is a lot of features you have to pay extra for. Nice thing is you can Al a cart them instead of having to pay for a ton of features one may not use, but some things seem like it would be nice if they were included. **What problems is Pipedrive solving and how is that benefiting you?** This helps us track all our contacts and not waste time on dead ends. **Official Response from Jorge R.:** > Hi Brock, Thank you for the detailed review! We’re so glad to hear that Pipedrive has helped your team stay organized, accountable, and on task. It’s great to know that the customization options are making an impact and that you’re already seeing value in tracking leads and actions throughout the process. We understand your point about some features being add-ons and appreciate your feedback. Offering flexibility with à la carte options works for some teams, but we’ll share your thoughts with our product team as we continually look to improve. Best regards, Pipedrive Team ### 21. User-Friendly and Versatile, No Major Drawbacks **Rating:** 4.5/5.0 stars **Reviewed by:** Allan A. | Renewals Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Pipedrive?** user friendly and versatility of use. The tutorials are helpful and its also very customizable. I like that theres an app also so i can stay on top of my work at all times **What do you dislike about Pipedrive?** There are certain things i do wish we could already change with the free version like there are small things that i wish i could change to really make the CRM personalized as possible offer templates and things like that **What problems is Pipedrive solving and how is that benefiting you?** its sollving the practicality issue of google sheets. Eventually i will have a big book of business that will make my google sheest obsolete and hard to track and even with the reminders I wanna set in place it will get confusing and i will lose track of it. Pipedrive fixes this for me and can scale for another 2-3 years **Official Response from Jorge R.:** > Hi Allan, Thank you for your feedback! We’re glad to hear you find Pipedrive user-friendly, versatile, and helpful for staying on top of your work, even on the go with the app. We appreciate your suggestions about customization in the free version and templates, your input helps us make Pipedrive even better. Best regards, Pipedrive Team ### 22. Comprehensive CRM with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Giovanna M. **Reviewed Date:** December 18, 2025 **What do you like best about Pipedrive?** I like Pipedrive because it helps me manage my prospects and current clients effectively. All my prospects are in one place, and I can visualize which stage each one is at. This ability to have a good visualization of project stages and pipeline is something I really appreciate. It allows me to group clients and have a better understanding of what activities need to be done. **What do you dislike about Pipedrive?** I use the Projects feature a lot, and that could improve. It should have more reports and more project management tools. Also, the initial setup of Pipedrive is not easy, I'm still doing it. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage my prospects and clients. It keeps all my prospects in one place and helps me visualize the stages they are in, so I have a better understanding of what activities need to be done. **Official Response from Jorge R.:** > Hi Giovanna, Thank you for your feedback! We’re glad to hear that Pipedrive helps you manage prospects and clients effectively, giving you clear visibility into stages and activities. We also appreciate your input on the Projects feature and the setup process, this is valuable feedback for our team as we continue to improve reporting, project management tools, and onboarding. If you require assistance with your initial setup, kindly reach out to support. Best regards, Pipedrive Team ### 23. Efficient CRM with Handy Daily Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Afolabi L. **Reviewed Date:** November 23, 2025 **What do you like best about Pipedrive?** I find Pipedrive incredibly useful as my CRM at work. It truly shines in its ability to help me remember meetings and tasks, and I greatly appreciate being able to view all my leads and deals in one central location. This consolidation makes my job significantly easier and more efficient. Additionally, the feature allowing the linkage of emails to Pipedrive is very practical, streamlining my communications within the CRM framework. Another aspect I enjoy is the daily progress report available in the notification section. This feature is not only 'pretty cool,' as I mentioned, but it also provides a quick overview of my day's achievements, allowing me to determine if I've completed everything necessary before ending my workday. Overall, Pipedrive offers functionality that resonates well with my work habits, as indicated by my high likelihood of recommending it to colleagues. **What do you dislike about Pipedrive?** I find the interface of Pipedrive too serious and lacking in modernity, particularly with the absence of customizable color options. It would be significantly improved by incorporating a Dark Mode. This feature is essential for those of us who work in the evenings, as Dark Mode aids in accessibility and enhances the user experience by reducing eye strain in low-light conditions. **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive helps me remember meetings, manage tasks, and view all my leads and deals in one place. It also provides a daily progress report, aiding quick decision-making at the end of the day. **Official Response from Jorge R.:** > Hi Afolabi, Thank you so much for sharing your experience! We're happy to hear that Pipedrive helps you stay organized, keep track of your meetings, and manage all your leads and deals in one place. It’s great to know the daily progress report is useful in wrapping up your workday. We also appreciate your feedback about the interface and customization options. A Dark Mode is available ( https://support.pipedrive.com/en/article/quick-actions-in-pipedrive ) , We’ve shared with the team your suggestion regarding modernizing the UI and color options so it can be considered as we continue improving the platform. Best regards, Pipedrive Team ### 24. Streamlined Sales Processes with Room for Better Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Noah H. **Reviewed Date:** November 19, 2025 **What do you like best about Pipedrive?** I have found Pipedrive to be significantly valuable for managing our sales pipeline by improving how we handle quotations and track year-to-date sales. The software has made generating, sending, and tracking quotes remarkably simple, with everything stored efficiently to prevent loss or oversight. Pipedrive has enhanced our sales process by streamlining operations, improving team collaboration, and offering actionable insights that propel our business forward. I appreciate how easy it is to set up, with a guided onboarding process that can have you up and running in minutes. As a highly reliable and effective solution, Pipedrive is a great recommendation for any organization looking to optimize its sales management processes. **What do you dislike about Pipedrive?** While Pipedrive's automation is useful, setting up complex multi-step workflows can feel unintuitive. Users without technical experience might struggle to fully leverage its automation potential. Creating multi-step, conditional workflows can become cumbersome. For example, if you want a workflow that sends different emails depending on customer type, updates multiple custom fields, and assigns tasks, you often need to create multiple separate workflows. It would be beneficial to introduce a more visual flowchart-style workflow builder where users can easily map out multi-branch logic in one interface and allow combining multiple triggers and conditions within a single workflow instead of forcing multiple separate automations. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to efficiently manage quotations and track sales, streamlining our sales process, enhancing team collaboration, and providing actionable insights. **Official Response from Jorge R.:** > Hi Noah, Thanks for your review. We're glad Pipedrive has made quoting and tracking sales easier for your team and that onboarding helped you get up and running quickly. We appreciate your feedback on automation, you’re right that complex workflows can feel tricky, and your suggestion for a more visual builder is very helpful. We’ll share it with our team. If you require assistance, please do not hesitate to reach out to our support. Thanks again for taking the time to share your experience. Best regards, Pipedrive Team ### 25. User-Friendly CRM with Room for Automation Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer F. **Reviewed Date:** November 18, 2025 **What do you like best about Pipedrive?** I find Pipedrive to be incredibly user-friendly, making it a breeze to navigate through its features. I love that I can set task reminders for myself, which helps me stay organized and on top of my responsibilities. The variety of options available, such as phone calls and emails, greatly enhances my ability to manage different tasks efficiently. I also appreciate its capability to keep me organized by ensuring no contact is forgotten, which is crucial in my role. The affordability of Pipedrive compared to other CRM tools is another aspect I value, as it provides the majority of functionalities needed for effective lead tracking without being as expensive as alternative solutions. **What do you dislike about Pipedrive?** I find that some tasks in Pipedrive could be streamlined, particularly regarding the automation functions. Setting up automation processes could be easier. Additionally, when I was initially setting up my pipeline, there were certain tasks that Pipedrive couldn't perform, which I've seen in other CRM tools like HubSpot, indicating that there is room for growth. Also, while the initial setup was somewhat easy for me due to my familiarity with CRM tools, I believe that the onboarding support could be improved and made more thorough. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to track leads, deals, and timelines, keeping me organized and ensuring contacts aren't forgotten. **Official Response from Jorge R.:** > Hi Jennifer, Thank you for your feedback! We’re glad to hear that Pipedrive helps you stay organized, track leads, and manage tasks efficiently. We also appreciate your notes on automation and onboarding, our team is always working to improve these areas, and your input is valuable for making Pipedrive even better. Best regards, Pipedrive Team ### 26. Outstanding Support and Expertise **Rating:** 4.5/5.0 stars **Reviewed by:** Pietro F. | Commercial Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Pipedrive?** Customer support and product knowledge are excellent. Whenever I need help, our account manager is always available and ready to assist us, ensuring there is a solution for every issue we encounter. **What do you dislike about Pipedrive?** There are a few features that could certainly use improvement. Some of the basic functions feel a bit clunky, but overall, none of the issues are major. **What problems is Pipedrive solving and how is that benefiting you?** The whole process runs smoothly, and at no point have we felt the need to make any changes. We have gained much more clarity regarding client ownership, and we've made significant progress in reminding ourselves to follow up, an area where we previously struggled. **Official Response from Jorge R.:** > Hi Pietro, Thank you for your feedback! We’re glad our support team has been helpful and always available when you need them. We appreciate your notes on features that could improve. It’s great to hear Pipedrive is giving you more clarity on client ownership and helping you stay on top of follow-ups. If you need anything, we’re here to help! Best regards, Pipedrive Team ### 27. Effortless Sales Management with Intuitive Interface and Time-Saving Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Pipedrive?** Pipedrive is extremely easy to use and keeps my sales process organized without feeling overwhelming. I really like how clean the interface is and how quickly you can move deals through stages. The automation features save me a lot of time on follow-ups and reminders, and the visual pipeline makes it simple to understand where every opportunity stands at a glance. It’s also great that onboarding new team members is quick because the platform is so intuitive. **What do you dislike about Pipedrive?** The main downside is that some of the more advanced features, like deeper reporting, custom automations, and certain integrations are locked behind higher-tier plans. At times, it also feels like there are limitations around customization, especially for companies with more complex workflows. The email sync can occasionally lag, and while the reporting is good, it could offer more flexibility for detailed analysis. Overall, the core product is strong, but some improvements in these areas would make it even better. **What problems is Pipedrive solving and how is that benefiting you?** Sales CRM **Official Response from Jorge R.:** > Hi, Thank you for your detailed feedback! We’re glad to hear that Pipedrive’s clean interface, visual pipeline, and automation features are helping you stay organized and streamline your sales process. We also appreciate your insights regarding advanced features, customization, and reporting, your input helps us continue improving the platform. Best regards, Pipedrive Team ### 28. Effortless Integration, Needs Better Automation **Rating:** 3.5/5.0 stars **Reviewed by:** Johnathan D. **Reviewed Date:** November 13, 2025 **What do you like best about Pipedrive?** I find Pipedrive amazing to work with due to its automation flow and user-friendly interface, making it easy to maneuver through the system. It's a great asset for my company, and I'm excited to build on the capabilities we’ve already started implementing. I particularly appreciate how effortlessly the stages within Pipedrive flow and how it facilitates easy communication with my entire team, ensuring clarity about our ideal stages. The integration capabilities of Pipedrive are also excellent, seamlessly connecting with tools like Slack, Aircall, and Postman, which makes our workflow smooth and interconnected. **What do you dislike about Pipedrive?** I find the ease of setting up automations in Pipedrive needs improvement. Although there are tiered functionalities, it sometimes requires digging through numerous workarounds to achieve automation tasks. Additionally, the initial setup presented challenges specifically related to the automation flow, necessitating support from Pipedrive to configure it correctly. **What problems is Pipedrive solving and how is that benefiting you?** I find Pipedrive facilitates seamless integration with tools like Slack and Aircall, enhancing automation and communication efficiency for my team. **Official Response from Jorge R.:** > Hi Johnathan, Thanks for sharing your experience! We're glad to hear Pipedrive’s interface, automations, and integrations with tools like Slack and Aircall are helping your team stay organized and connected. We appreciate your feedback about automation setup as well. We're always working to make this easier, and it’s great that our support team could help you get things running smoothly. Thanks again for taking the time to leave your review! Best regards, Pipedrive Team ### 29. Streamlined Client Management with Easy Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Don P. **Reviewed Date:** January 22, 2026 **What do you like best about Pipedrive?** I find Pipedrive easy to use, and I really like the integrations it offers. These features make it possible for us to train new team members in days instead of weeks, which is great since other software options are often complicated with unnecessary features. Setting up Pipedrive was very easy, and I have no complaints about that. **What do you dislike about Pipedrive?** I think automations could be improved with the addition of forked paths. Also, having better explanations of the differences between automations and sequences would be helpful. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to keep deals from rotting and ensure nothing slips through the cracks. It's easy to use and lets us train new team members quickly, unlike other complicated software. **Official Response from Jorge R.:** > Hi Don, Thank you for your review! We’re glad to hear that Pipedrive is easy to use, quick to set up, and helps your team get up to speed faster. It’s great to know the integrations and simplicity are helping keep deals moving and nothing falling through the cracks. We also appreciate your feedback on automations and sequences and will share it with our team for consideration. Thanks again for sharing your experience! Best regards, Pipedrive Team ### 30. Intuitive CRM with Robust Reporting and Mobility **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony M. **Reviewed Date:** January 27, 2026 **What do you like best about Pipedrive?** I like how intuitive and easy Pipedrive is to use. The mobile app is slick and it creates actual functionality for our sales team instead of being process for the sake of process. The intuitive interface allows our team to quickly move from deal-to-deal, and the mobile app lets them log from anywhere, including nice integrations with phone and email. **What do you dislike about Pipedrive?** The ability to track multi-year deals is somewhat clunky. We have sorted a workaround using products, but this was surprising to see there wasn't a better native solution. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive allows our sales team to stay nimble, track all activity, and enhances reporting on our leads, deals, and sales activity by representative. **Official Response from Jorge R.:** > Hi Anthony, Thank you for your review! We’re glad Pipedrive’s intuitive interface and mobile app help your sales team stay productive and work efficiently from anywhere. We also appreciate your feedback on tracking multi-year deals and will share it with our team. Best regards, Pipedrive Team ### 31. Pipedrive Delivers Full Deal Visibility with Handy Scheduling and Lead Capture Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek P. | Growth Marketer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Pipedrive?** Pipedrive is the best B2B platform which allows complete visibility of the deals. Also has scheduler and chatbot. Also has the webform as a feature. I had also used the website visitor addon as well. **What do you dislike about Pipedrive?** It doesn't track utm paramters which is main feature for B2B. **What problems is Pipedrive solving and how is that benefiting you?** We have a complete forcast of our company's funnel. **Official Response from Jorge R.:** > Hi Abhishek, Thank you for your review! We’re glad to hear that Pipedrive gives you full visibility into your deals and supports your B2B efforts with features like the scheduler, chatbot, webforms, and the Website Visitors add-on. It’s great to know it’s helping you maintain a clear forecast of your company’s funnel. We also appreciate your feedback about UTM parameter tracking. That’s an important use case for many B2B teams, and we’ll be sure to share your input with our product team. Best regards, Pipedrive Team ### 32. Visual Sales Management and Strong Support **Rating:** 4.5/5.0 stars **Reviewed by:** Luís B. **Reviewed Date:** October 21, 2025 **What do you like best about Pipedrive?** I have been using Pipedrive for about a year to manage my pipeline of deals, and I really enjoy its capabilities. The initial setup was straightforward and not difficult, which speaks volumes about its user-friendly interface. Even though their customer support was good and someone helped me out, I found it easy enough to navigate without any assistance. Pipedrive has really helped me with time management by having everything in one place, and it offers a visually compelling way to manage my sales funnel. I particularly appreciate the pipeline lists and the ability to visualize deals from beginning to end, which enhances my understanding of the sales process. Another feature I find incredibly useful is the capability to create multiple pipelines, which I utilize for different business lines. I am also considering upgrading my subscription because I am quite satisfied with the service, provided the pricing remains reasonable. Its overall functionality is excellent enough for me to rate it a nine out of ten, indicating my high likelihood to recommend it to others. **What do you dislike about Pipedrive?** I would like to have email integration, which I currently do not have. It should be part of the basic package. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for time management and consolidating everything in one place, helping me manage my sales funnel visually, which aids in initiating deals and converting leads effectively. **Official Response from Jorge R.:** > Hi Luis, Thank you for sharing such detailed feedback! We’re thrilled to hear that Pipedrive has made it easier for you to manage your deals, save time, and visualize your sales funnel effectively. It’s great to know you find the setup simple, the interface intuitive, and the multiple pipelines feature valuable for your business lines. We also appreciate your feedback about email integration, we’ll make sure to pass this along to our product team for consideration. Best regards, Pipedrive Team ### 33. Pipedrive Makes Prospect Tracking Easy and Clear **Rating:** 4.0/5.0 stars **Reviewed by:** Eduardo T. | Co-Founder & Chief Growth Officer (CGO) Popgen, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Pipedrive?** I think pipe drive helps me with an easy way to keep all my prospect records saved. Also the way the information is presented is a highlight **What do you dislike about Pipedrive?** Sometimes less is more. I would concentrate on features that are critical **What problems is Pipedrive solving and how is that benefiting you?** Recording and keeping up with proespects and other sals cycle info **Official Response from Jorge R.:** > Hi Eduardo, Thank you for your review! We’re glad Pipedrive helps you easily keep track of prospect records and that you like how the information is presented. We appreciate your feedback about focusing on the most important features. Best regards, Pipedrive Team ### 34. Intuitive CRM with Excellent Email Integration and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel V. | Account Executive **Reviewed Date:** October 13, 2025 **What do you like best about Pipedrive?** I absolutely love Pipedrive's intuitive setup and pipeline feature. It makes tracking leads and deals effortless, providing a clear, single pane of glass view to manage sales processes efficiently. The integration with Microsoft email is fantastic, as it allows me to email clients directly and monitor engagement, such as when they open emails or click links. The chat support is always available and helpful whenever I need assistance. Overall, Pipedrive helps us stay organized, reminds us of follow-ups, and enhances our sales prospecting with insightful reports, ultimately making us more calculated in our sales efforts. **What do you dislike about Pipedrive?** I would like maybe more services to be included in our monthly fee. I know that you can add on different campaigns and marketing stuff with higher paying subscriptions, but it'd be great to have some of those other things included that we did get with another vendor. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive for tracking marketing leads and sales deals, understanding our sales pipeline, and managing follow-up steps. It also aids in our sales prospecting with helpful reports to track progress toward goals. **Official Response from Jorge R.:** > Hi Samuel, Thanks so much for sharing your detailed feedback! We’re thrilled to hear that Pipedrive’s intuitive setup, pipeline visibility, and integrations have made managing your sales process smoother and more efficient. It’s great to know that the built-in follow-ups and reports are helping your team stay organized and strategic. We also appreciate your thoughts on the included features, our team is always exploring ways to bring more value to every plan, so your input is very helpful. If you’d like, our support team can walk you through some of the automation and campaign tools available to see which options best fit your workflow and budget. Best regards, Pipedrive Team ### 35. Simple, straightforward CRM with all the basics thoughtfully put together **Rating:** 5.0/5.0 stars **Reviewed by:** Vicente L. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Pipedrive?** I do like that Pipedrive takes care of most things automatically. It drastically saves time. I love that you can hook up email to it and it automatically tracks most communications and you can link any emails that it missed. There are many parts of Pipedrive that are amazing. It is very feature rich for the price. It does the basics of everything you would need in a CRM. It isn't bloated with a million things and options which I like. Minimalist and gets the job done. Starting to use Pipedrive and implementing the CRM is easy. You can start using it from day one. It doesn't require a ton of set-up unless you want super custom data entries. I use Pipedrive fairly frequently. I haven't even been able to take complete advantage of the software. There is still a lot for me to do and streamline with automations. I'd say Pipedrive is made very thoughtfully and there is great attention to detail in different places. I love Pipedrive and will continue to use it for my business. Highly recommend it. **What do you dislike about Pipedrive?** The app isn't the most user friendly. I wish it was a little more streamlined and had a better user experience. A little more intuitive would be great. I don't like that Pipedrive is solely web-based. It gets lost in tabs easily. I wish Pipedrive supported more services and had more integrations natively. Native SMS support would be amazing. However, it has great support for the big and main software that most use. I would like the ability to change the structure / view of the pipelines. For example, I'd like to be able to stack two different sales pipelines on-top of each other. To have an overview of all pipelines and deals at the same time. I do wish it supported Yubikey for hardware security. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is centralizing a lot of the sales cycle in one place. It is putting all the information together from different sources. Neatly and nicely. It is also providing additional features and services that I would need for closing deals. Like e-signatures, invoicing integration, sending forms / contracts and storing documents. Pipedrive is simplifying a lot of things. It is streamlining a lot. Saving me a lot of time and mental energy to allow me to focus on sales. **Official Response from Camilla Pacheco:** > Hello Vicente, Thank you for the thoughtful and detailed review! We're so glad to hear that Pipedrive saves you time and delivers the core CRM features you need without unnecessary complexity. At the same time, we really appreciate your suggestions around UI improvements, integrations, and added flexibility — our team is always working to make the experience even better. We're excited to keep supporting your business growth! Best regards, Pipedrive Team ### 36. Great Customization and Easy Imports, but Steep Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Melissa D. | Content Coordinator, Machinery, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Pipedrive?** It has a lot of customization options, even with a basic subscription. I also like how easy it was to import the contacts and customers once I had the template. **What do you dislike about Pipedrive?** It is a lot to take in at first, and I'm still working out how to organize everything and stay on top of the tasks. Also, I don't yet see a way to combine goals when they end up intersecting. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is helping me stay on top of my many projects so things don't fall through the cracks. There is still a heavy learning curve, and staying up to date is taking time to get used to. **Official Response from Jorge R.:** > Hi Melissa, Thanks for sharing your thoughts! We’re glad you’re finding Pipedrive customizable and helpful for keeping projects on track. We understand it can feel overwhelming at first, and we appreciate your feedback on goal management, it helps us improve. Keep exploring the platform, and we’re confident it will become even easier to organize your tasks. Best regards, Pipedrive Team ### 37. Simple, intuitive CRM that keeps deals moving! **Rating:** 5.0/5.0 stars **Reviewed by:** Ikae E. | Sales Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Pipedrive?** I like how user-friendly Pipedrive is, even for people who aren’t tech experts. The visual sales pipeline helps me see exactly where each deal stands at a glance, and the customizable stages mean I can adapt it to fit different workflows. The built-in reminders and activity tracking make it easy to stay on top of follow-ups, so nothing slips through the cracks. **What do you dislike about Pipedrive?** The reporting features could be more robust out of the box , sometimes I need to export data to get deeper insights. Also, some automations require extra add-ons or third-party tools, which can add up if you want advanced features. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me keep all my leads, deals, and client info in one place so I don’t lose track of conversations or next steps. It solves the problem of missed follow-ups and scattered notes by giving me a simple pipeline view and reminders for every stage. This saves time, keeps my team organized, and makes it easier to close deals faster and keep clients happy. **Official Response from Camilla Pacheco:** > Hello, Thanks so much for the detailed review! We're thrilled to hear Pipedrive helps you stay organized and on top of your deals. Your feedback on reporting and automation is appreciated — we’re always working to improve and make things even easier for our users. Best regards, Pipedrive Team ### 38. Fast, good user experience and supportive CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Gabo M. | NLAB Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Pipedrive?** Our team has some members that never used a professional CRM solution prior to joining. I think its a testament to the quality of what Pipedrive delivers that most of them find the siftware easy and intuitive to use. Also, I do like the fact that Pipedrive is easily customizable by the client, with no need to third parties to make it work for our particular use case (healthcare). Support is fast and responsive. Knowledge base is extensive. **What do you dislike about Pipedrive?** I don't really have a feature or aspect of Pipedrive I would say is bad or malfunctions regularly. I do think the Insights feature could be better and more robust, with more types of data we could link it to and even more options for graphics and visualizations. Although Automations are extremely easy to use and offer a variety of possibilities, they could be even better, mainly with the logic and conditions available to the user. For our location and use case, the other problems we find are related to either the billing in USD (we are in Brazil) or the difficulty of managing Deal participants (add or delete) via API endpoints. **What problems is Pipedrive solving and how is that benefiting you?** Organizing the company's contacts and deals with a visible and predictable sales pipeline has helped on our short and long term planning for years. **Official Response from Jorge R.:** > Hi Gabo, Thank you for sharing such a thoughtful and detailed review! We’re glad to hear that Pipedrive’s ease of use and intuitive design have made it straightforward for team members new to CRM tools, and that you’ve found customization and support to be strong points for your healthcare use case. We appreciate your constructive feedback on Insights and Automations. We’re continually working to expand reporting flexibility and automation logic, and feedback like yours helps us prioritize improvements. We also understand the challenges with billing in USD and API limitations for managing Deal participants, and we’ve noted these for the relevant teams. Thank you for choosing us to support your team’s growth! Best regards, Pipedrive Team ### 39. Fun Deal Win Animations That Make Closing Deals Feel Great **Rating:** 5.0/5.0 stars **Reviewed by:** Georgi M. | Senior Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Pipedrive?** I like the most the deal win animations :D **What do you dislike about Pipedrive?** i do not like that the email sync is not included in the cheapest monthly plan. **What problems is Pipedrive solving and how is that benefiting you?** it combines all prospects and leads in one place. **Official Response from Jorge R.:** > Hi Georgi, Thank you for your review! We’re happy you enjoy the deal win animations, celebrating wins is always fun, and that Pipedrive helps you keep all prospects and leads in one place! We appreciate your feedback about email sync in the lower plan. Best regards, Pipedrive Team ### 40. Flexible, Easy Integration with Powerful Webhooks **Rating:** 4.0/5.0 stars **Reviewed by:** Yuvraj S. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Pipedrive?** It's flexibility. It's easy to use. It provides webhooks for all kinds of events. Can be easily integrated with third-party platforms like Mailchimp, Zapier, Slack **What do you dislike about Pipedrive?** Can add more features, expand their business with more products development **What problems is Pipedrive solving and how is that benefiting you?** It is easy to connect to Facebook forms via Zapier, updating fields in personal, deal, organization and product is so easy, so we can many kinds of fields which helps us to categorize deas. **Official Response from Jorge R.:** > Hi Yuvraj, Thanks for your review! We're glad Pipedrive’s flexibility, ease of use, and integrations with tools like Mailchimp, Zapier, and Slack are helping your workflow. Great to hear that connecting Facebook forms and updating fields across your data is making things easier for you. We appreciate your suggestion about adding more features, our team is always improving the product. Best regards, Pipedrive Team ### 41. Very easy to learn and start using **Rating:** 4.5/5.0 stars **Reviewed by:** Firas J. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Pipedrive?** Pipedrive excels as an incredibly user-friendly CRM that is exceptionally easy to learn and implement, especially for small to medium-sized businesses. Its core strength lies in its visual drag-and-drop sales pipeline, which allows users to intuitively manage deals and track progress with minimal training. The platform's clean interface, straightforward onboarding process, and simple data importation get teams up and running in no time. While some advanced features are reserved for higher-tier plans, Pipedrive's fundamental design prioritizes simplicity and efficiency, making it a top choice for anyone seeking a CRM with a gentle learning curve and a focus on core sales activities. **What do you dislike about Pipedrive?** While Pipedrive is exceptional at what it's designed for—managing the sales pipeline—my primary frustration stems from its limitations as an all-in-one CRM solution. I truly wish I could use it as the single source of truth for our entire customer lifecycle, but it falls short once a deal is won. The lack of an integrated customer support or helpdesk feature is a major hurdle. After closing a deal, we're forced to switch to a separate ticketing system to manage client inquiries and support issues. This creates a disconnect, making it difficult to have a unified view of a customer's history and interactions without constantly toggling between platforms or relying on integrations that don't always feel seamless. Furthermore, its marketing capabilities, while improving, are still too basic for our needs, lacking the sophisticated automation and in-depth analytics required for complex nurture campaigns. This means we're juggling a third platform for marketing, a second for support, and Pipedrive for sales. It's an excellent sales tool, but my hope for a single, elegant solution to manage everything from lead generation to long-term customer support within Pipedrive remains unfulfilled. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive effectively solves the critical business problem of managing sales chaos by providing instant clarity and control. Its visual pipeline offers a quick, at-a-glance overview of the entire sales process, allowing for easy tracking of day-to-day progress without getting lost in data. When details are needed, a single click on any deal reveals a comprehensive history of all associated contacts, notes, and activities. This dual-view capability is powerfully enhanced by the email tracking feature, which syncs conversations directly to deals and notifies you of opens and clicks. This ensures that no follow-up is ever missed and every team member has the full context, guaranteeing that valuable opportunities don't fall through the cracks. **Official Response from Jorge R.:** > Hi Firas, Thank you so much for taking the time to share this in-depth review! We’re glad to hear Pipedrive’s user-friendly interface, visual pipeline, and quick onboarding have made managing your sales process clearer and more organized. It’s great to know the simplicity and efficiency are serving your team well, helping you keep control of day-to-day sales activities without getting lost in the data. We also appreciate your candid insights on the limitations around post-sale workflows, customer support ticketing, and advanced marketing capabilities. You’re right, while Pipedrive is built to excel in sales pipeline management, we understand the desire for a unified solution covering the full customer lifecycle seamlessly. Your feedback is valuable, and we’ll ensure it reaches our product team as we continue improving integrations and exploring ways to support post-sale workflows more effectively. Thank you again for trusting Pipedrive to manage your sales pipeline. If you ever need workflow tips or deeper integrations to bridge these gaps, our team is here to help. Best regards, Pipedrive Team ### 42. Effortless Lead Management, Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** John D. | Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Pipedrive?** I like Pipedrive because it is very easy to use. The activity tab organizes everything very well. It's easy to see previous transactions through notes, and checking upcoming schedules is easy. The initial setup is very easy and user-friendly. **What do you dislike about Pipedrive?** The email system under contacts, I hope we can send more than 100 emails per bulk. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive makes it easy to see previous transactions through notes and checking upcoming schedules is easy. I use it for creating leads, scheduling, and documentation. **Official Response from Jorge R.:** > Hi John, Thank you for your review! We’re glad to hear that Pipedrive is easy to use and that the activity tab, notes, and scheduling features help you stay organized. It’s great to know the setup was smooth and user-friendly. We also appreciate your feedback about bulk email limits and will share this with our team. Best regards, Pipedrive Team ### 43. Switching to Pipedrive has been amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna P. | Marketing and Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2025 **What do you like best about Pipedrive?** We were using another CRM for 10+ years prior to recently switching over to Pipedrive. For someone with no high level experience setting up CRMs it has been such an easy, and quick process. There are so many integrations and automations that you can set up which was limited with our other CRM. I also love that we can have all our products connected to our deals to enable us to do better reporting. **What do you dislike about Pipedrive?** So far, only small things that don't really affect our work flow such as, I don't like is that there are a few fields within the product field that I cannot change and are not relevant for my industry. I also wish I could set up activity reminders to follow up with clients that are linked to specific templates. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is allowing us to more efficiently do email outreach to our customers and potential customers. I love the built in prospecting feature (I was previously using Hunter IO and manually entering in info). I also like that we'll be able to access more accurate and diverse types of reporting that will be helpful for our business. We are also wanting to eventually use the email marketing feature as well. **Official Response from Jorge R.:** > Hi Hanna, Thank you so much for your thoughtful and detailed feedback! We’re thrilled to hear that your transition from your previous CRM to Pipedrive has been smooth and that the setup process, integrations, and automation options have positively impacted your workflow. It's great to know you're seeing value in features like product linking, prospecting, and expanded reporting. We also appreciate your input on product field customization and activity reminder flexibility. These are exactly the kinds of insights that help us improve, and we’ll make sure your suggestions are passed along to the product team. If there's anything we can do to support your continued setup or optimization, our team is always here to help. Best regards, Pipedrive Team ### 44. A true time-saver with powerful integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Philippe P. | Business Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Pipedrive?** What I like best about Pipedrive is how easily it integrates with the tools I use daily. For example, with Surfe, I can enrich and import LinkedIn contacts in one click, and I’ve connected Messenger to manage conversations directly inside Pipedrive. This centralization saves me hours every week and allows me to focus on meaningful sales actions instead of switching between multiple platforms. **What do you dislike about Pipedrive?** One downside is the lack of built-in lead scoring. To prioritize leads automatically, you need to rely on third-party tools or integrations. This adds an extra layer of complexity, especially as your lead volume grows. Having native scoring would make the pipeline management even smoother. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps me centralize all my sales activities and conversations in one place. Before, I had to jump between LinkedIn, email, and messaging apps to manage prospects. Now, with integrations like Surfe and Messenger, I can import contacts, track conversations, and manage follow-ups directly within the CRM. This saves me hours every week, reduces lost leads, and helps me prioritize my pipeline more effectively, which ultimately leads to higher conversion rates. We actually switched from Koban to Pipedrive mainly because of how user-friendly it is. Pipedrive’s intuitive, visual pipeline interface made onboarding our team immediately simpler. Unlike Koban, where navigating deals and stages felt clunky, Pipedrive allows us to drag and drop deals with ease, customize pipelines and fields to match our sales flow, and stay focused on closing rather than figuring out the tool. **Official Response from Jorge R.:** > Hi Philippe, Thank you for your detailed feedback! We’re glad to hear Pipedrive’s integrations and intuitive interface are saving you time and helping streamline your sales process. We also appreciate your note about built-in lead scoring—feedback like this helps us improve. We’re happy Pipedrive has made your team’s workflow easier and look forward to supporting your continued success. Best regards, Pipedrive Team ### 45. Best Experience Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Rusa S. | Sales Executive, Building Materials, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Pipedrive?** User-Friendly Interface Clean, visual pipeline makes it easy to manage deals and track progress. Highly Customizable Custom fields, stages, and pipelines to fit your specific sales process. Great for Small to Mid-Sized Teams Simple setup, scalable features, and affordable pricing. Highly Customizable Custom fields, stages, and pipelines to fit your specific sales process. **What do you dislike about Pipedrive?** Limited Marketing Features Not ideal for full marketing automation (you’ll need third-party integrations Advanced Reporting Requires Higher Plans Some analytics and forecasting tools are only available in premium tiers. Basic Customer Support on Lower Tiers Priority support is reserved for higher-tier plans. **What problems is Pipedrive solving and how is that benefiting you?** Disorganized Sales Processes Problem: Leads and deals scattered across spreadsheets, emails, and notes. Solution: Pipedrive centralizes all sales activities in a visual pipeline. Benefit: Clear overview of every deal, better organization, and fewer missed opportunities. **Official Response from Jorge R.:** > Hi Rusa, Thank you so much for sharing your detailed feedback! We're happy to hear that Pipedrive’s user-friendly interface, customizable pipelines, and clean visual layout are making a real difference for you and your team, especially when it comes to staying organized and managing deals more efficiently. We also appreciate you highlighting areas where we can improve. Your notes on marketing features, reporting access, and support tiers are very helpful, and we’re always working to refine the platform and expand its capabilities based on feedback like yours. Best regards, Pipedrive Team ### 46. So Easy to Use—Love It! **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Pipedrive?** Love how it is so easy to use! It is very user friendly! **What do you dislike about Pipedrive?** The labelling feature just needs some refinement, integration with phone system is essential. **What problems is Pipedrive solving and how is that benefiting you?** It is allowing us to see our pipeline, exactly what it says on the tin! **Official Response from Jorge R.:** > Hi Oliver, Thank you for your review! We’re glad to hear that you find Pipedrive easy to use and very user-friendly. It’s great to know it’s giving you clear visibility into your pipeline. We also appreciate your feedback on labels and phone system integrations and will be sure to share that with our team. Thanks again for taking the time to share your thoughts! Best regards, Pipedrive Team ### 47. Very comprehensive CRM system to manage our sales **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Pipedrive?** It's a cloud based solution that allows me to track incoming leads, the prospects journey through the sales cycle. We create a Zap using Zapier to automatically upload new leads that come in to our website and that are entered in our email system. We are able to send emails directly from Pipedrive, and track to see if the prospect has opened the email, which is invaluable. We can set up Deals, with our own defined pipeline goals. Navigating the software is easy and very intuitive. Their Customer Support is outstanding. And the price is very reasonable, compared to the competition, and value of the system. **What do you dislike about Pipedrive?** When new records are added to the database, the contact list doesn't automatically refresh. I'm not too crazy about the design of the system since it separates Companies from Individual Contacts. Since we are a B2B business, the company is the prospect, not the Individual Contact. It would be easier if there was a single record for the prospect and not separate records. **Recommendations to others considering Pipedrive:** Make sure you fully understand the set up of the database before you begin. **What problems is Pipedrive solving and how is that benefiting you?** We are tracking all incoming leads and prospects and helps in building a sales funnel and tracking all correspondence with our contacts and prospects. **Official Response from Jorge R.:** > Hi Joseph, Thank you for sharing your detailed experience! It’s great to hear that Pipedrive’s cloud-based system, email tracking, and customizable pipelines are helping you manage leads effectively and streamline your sales process. We appreciate your kind words about our customer support and pricing. We also value your feedback regarding the contact list refresh and the separation between Companies and Individual Contacts. Your insights help us understand how we can improve the user experience, especially for B2B customers like you. If you ever need assistance or have more suggestions, feel free to reach out. Best regards, Pipedrive Team ### 48. Powerful and User-Friendly CRM, but Some Features Locked Behind Higher Tiers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Pipedrive?** It is streamlined, clear, and concise. There are MANY tools that it offers to its users, so much so that it can seem overwhelming. But it is easy to learn all the CRM offers to make effective sales moves. **What do you dislike about Pipedrive?** I wish Pipedrive didn't have exclusive features which are only offered in more expensive subscription packages. I have also noticed some glitching when it comes to copying and pasting data rom one database into Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is so important for helping remind me to make contact with all of my customers. I used to just write notes on paper - call customer A about xyz, or on the calendar - follow up with customer B. Now I can schedule reminders in advance and record conversations for future reference. **Official Response from Jorge R.:** > Hi, Thank you for sharing your experience! We’re glad to hear that Pipedrive’s streamlined interface and robust tools are helping you stay organized and on top of customer follow-ups. We appreciate your feedback regarding exclusive features and data import glitches, our team is constantly working to improve the platform and make it even more accessible for all users. Kindly reach out to our support if you're experiencing this issue. Best regards, Pipedrive Team ### 49. Thank you Pipedrive for supporting Ukrainian defenders. Best CRM ! 11/10 **Rating:** 5.0/5.0 stars **Reviewed by:** Taras K. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Pipedrive?** I love that in the hard times of war that my country, Ukraine, faced, Pipedrive took action and started supporting Ukrainian defenders in the hardest fight against evil invaders. Pipedrive has it all as a sales CRM, and I enjoy working with it, but having that extra socially responsible step makes it 11/10 for me and sets it apart from the competition, as they are doing what is right. **What do you dislike about Pipedrive?** Maybe the fact that there is not enough Marketing features. **What problems is Pipedrive solving and how is that benefiting you?** It helps my SDR work with client, as Pipedrive is the holder of all appointments. So our MQL end their presale journey in Pipedrive and are on track of our sales team. **Official Response from Jorge R.:** > Hi Taras, Thank you for sharing your feedback! We’re honored to hear that Pipedrive’s support for Ukraine made a meaningful impact for you, and we’re glad the platform is helping your SDRs manage appointments and keep your sales process on track. We also appreciate your note about marketing features, your feedback helps us continue improving Pipedrive for all teams. Best regards, Pipedrive Team ### 50. Effortless Affiliate Management, Needs More Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Bárbara F. | Social media strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Pipedrive?** I really like how easy it is to manage affiliates with Pipedrive. It's also simple to create deals and organize a lot of information in one place, which makes my tasks much more efficient. **What do you dislike about Pipedrive?** I would say that there could be more features inside the deal. It could also use more space inside the deal to add, for example, contracts or sign contracts, and more integration with things like Google Drive. **What problems is Pipedrive solving and how is that benefiting you?** I use Pipedrive to manage all my affiliates and potential leads, organizing a lot of information easily in one place. **Official Response from Jorge R.:** > Hi Barbara, Thank you for your feedback! We’re glad to hear that Pipedrive makes managing affiliates, deals, and information easy and efficient for you. We also appreciate your suggestions about adding more features within deals, expanding space for contracts, and enhancing integrations like Google Drive, this is valuable input for our team as we continue to improve the platform. Syncing with Google Drive: https://support.pipedrive.com/en/article/syncing-with-google-drive Best regards; Pipedrive Team ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote - 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[Ringover](https://www.g2.com/products/ringover/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Sprout Solutions](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Invoicing](https://www.g2.com/products/stripe-invoicing/reviews) - [Surfe](https://www.g2.com/products/surfe/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [TimelinesAI](https://www.g2.com/products/timelinesai/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Pipedrive Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Generative AI** - Generative AI **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - Generative AI - Proposal Generation **Generative AI** - Generative AI **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Additional Functionality** - Personalization - Autoresponders - Customer Segmentation - Newsletter Management - AI Copilot - WYSIWYG Editor - Engagement Tracking - Preview Functionality - Email Tracking - Email Campaign Management - Landing Pages/Web Forms - Customizable Branding - Lead Capture - Mobile Optimization - Customer Journey Mapping - ROI Tracking - Activity Dashboard - Customizable Fields - Reporting/Analytics - Click Tracking - List Management - GDPR Compliance - Subscriber Management - Email Sequences - Campaign Scheduling - Event Triggered Actions - Multi-Language - Template Management - Customizable CTAs - Real-Time Analytics - Dynamic Content - CAN-SPAM Compliance - Multi-Channel Marketing - HTML Editor - Contact Management - Drip Campaigns - Campaign Analytics - Product Recommendations - Image Library - Workflow Automation ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,420 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,126 reviews)