--- title: Pipedrive Reviews meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features meta_description: Pipedrive reviews, pros and cons, and highest rated features. All from real, verified users. aggregate_rating: rating_value: 4.3 review_count: 3107 scale: '5' date_modified: '2026-08-12' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Pipedrive Reviews **Vendor:** Pipedrive **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,107 ## About Pipedrive Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. ## Pipedrive Pros & Cons **What users like:** - Users value the **ease of use** in Pipedrive, enjoying an intuitive interface and straightforward navigation. (574 reviews) - Users appreciate the **intuitive interface** of Pipedrive, allowing easy customization and seamless interaction without a tech background. (274 reviews) - Users appreciate the **ease of use** of Pipedrive, making daily operations and setup straightforward and user-friendly. (243 reviews) - Users commend Pipedrive for its **helpful features** that enhance client management and organization, making tasks easier. (231 reviews) - Users value the **seamless integrations** of Pipedrive, enhancing campaign attribution and boosting overall organizational efficiency. (210 reviews) - Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews) - Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews) - Easy Setup (198 reviews) - User Interface (187 reviews) - Customer Support (179 reviews) **What users dislike:** - Users find the **missing features** and high costs of add-ons limiting for solo practices and small businesses. (230 reviews) - Users find **limited features** in Pipedrive, particularly in reporting and automation, hindering advanced functionality. (151 reviews) - Users find the **steep learning curve** challenging, requiring more training and time to master Pipedrive's features. (118 reviews) - Users face **integration issues** with Pipedrive, particularly with Google Calendar, complicating meeting details accessibility. (108 reviews) - Users find the **subscription costs excessive** , making it challenging for smaller practices to justify the expense. (102 reviews) - Limited Customization (100 reviews) - Email Management (67 reviews) - Not Intuitive (65 reviews) - Email Issues (53 reviews) - Lead Management (52 reviews) ## Pipedrive Reviews ### 1. Good intuitive CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Diego J. | Manager del equipo de ventas, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Pipedrive?** How intuitive it is, the possibility of being able to integrate it with hundreds of integrations **What do you dislike about Pipedrive?** That it cannot be filtered by teams. And that it cannot be automated by hours, only by days. **What problems is Pipedrive solving and how is that benefiting you?** it allows me to increase my conversion, thanks to the manipulation of my workflow created as a funnel **Official Response from Jorge R.:** > Hello Diego, Thank you for your comment! We are glad to know that you find Pipedrive intuitive and that the variety of integrations has been useful to you. We understand that the ability to filter by team and automate by hours would be valuable improvements. We greatly appreciate your feedback and will take it into account to continue optimizing the platform. Best regards, Pipedrive Team Translated by AI ### 2. Task Organization Made Easy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Pipedrive?** Easily manage leads and tasks. Many options for creating reports in precise categories. Easy start up for users. **What do you dislike about Pipedrive?** Email feature is cumbersome to try and find specific entries. Certain field cannot be modified **What problems is Pipedrive solving and how is that benefiting you?** able to keep track of multiple leads and follow ups that could otherwise be missed or forgotten. Able to prioritize leads **Official Response from Jorge R.:** > Hi, Thank you for your review! We're glad to hear that you find managing leads, tasks, and reporting so seamless with Pipedrive. Your feedback on the email feature and field modifications is invaluable, we’re always looking for ways to improve. Best regards, Pipedrive Team ### 3. Complete customized CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Lucia I. | comercial, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Pipedrive?** Possibilities for interaction with leads and storage **What do you dislike about Pipedrive?** Not having data privacy with colleagues from other departments **What problems is Pipedrive solving and how is that benefiting you?** Logistics and task schedule **Official Response from Jorge R.:** > Hi Lucia, Thank you for your feedback! We're glad to hear you value Pipedrive’s lead interaction and storage capabilities. We understand your concern about data privacy across departments and appreciate your input, we think that for this situation, you could use the Visability groups Feature: https://support.pipedrive.com/en/article/visibility-groups If you require any assistance, please, do not hesitate to reach out to our support. Best regards, Pipedrive Team ### 4. GREAT CRM PLATFORM **Rating:** 4.0/5.0 stars **Reviewed by:** Natalia C. | Supervisora de venda, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Pipedrive?** The ability to organize and visualize clients, which we can work on with the client base **What do you dislike about Pipedrive?** it is not effective regarding slowness and it is not so easy to download the data, make bulk updates **What problems is Pipedrive solving and how is that benefiting you?** The organization of the team, know how the relationship and communication of the team with the client portfolio is going **Official Response from Jorge R.:** > Hi Natalia, Thank you for your feedback! We're glad to hear that you appreciate Pipedrive's ability to organize and visualize clients, making it easier to work with your client base. We understand that slowness and challenges with downloading data or performing bulk updates can be frustrating. Your input is valuable, and we’ll share it with our team as we work on improving performance and usability. If you encounter any issue, please do not hesitate to reach out to our support. Best regards, Pipedrive Team ### 5. Switching to Pipedrive **Rating:** 4.0/5.0 stars **Reviewed by:** Jim G. | Innovation Adviser, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Pipedrive?** Email tracking, ease of connecting to and sync'ing with Outlook. Switching from another CRM (HubSpot) was quick and painless, at least for the basics. **What do you dislike about Pipedrive?** Still haven't managed to link to Teams for Pipedrive Scheduler functionality. Duplicate merging could be improved when importing new leads. **What problems is Pipedrive solving and how is that benefiting you?** Tracking and driving prospective customer deals, and managing existing customer relationships **Official Response from Jorge R.:** > Hi Jim, Thank you for sharing your experience! We're glad to hear that you found the switch to Pipedrive Smooth and that features like email tracking and Outlook integration are adding value to your workflow. We appreciate your feedback regarding the integration with Teams and the duplicate merging during lead import. If you need any assistance setting up the Teams integration or have further suggestions, feel free to reach out to our support, they will gladly assist you. Best regards, Pipedrive Team ### 6. So far so good! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Pipedrive?** The ability to track emails and drag deals to various stages **What do you dislike about Pipedrive?** Pretty new to the platform so nothing at this point **What problems is Pipedrive solving and how is that benefiting you?** Looking for Pipedrive to streamline our sales processes **Official Response from Jorge R.:** > Hi, Thanks for the great feedback! We're glad you're enjoying the email tracking and deal flow features, they're designed to make managing your pipeline as simple and effective as possible. It’s great to hear you’re off to a strong start, and we hope Pipedrive continues to help streamline your sales processes. If you have any questions as you explore the platform further, our support team is here to help! Best regards, Pipedrive Team ### 7. Pipedrive is the best CRM I’ve used. Simple, efficient, and great for closing deals. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Pipedrive?** Easy to use, visual pipeline, great automation. **What do you dislike about Pipedrive?** Lagging, sometimes, and complicated customization **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive helps streamline my sales pipeline, making it easier to track deals, manage leads, and maintain follow-ups. It saves time with automation, improving efficiency and organization, which allows me to focus on closing deals rather than getting bogged down by administrative tasks. **Official Response from Jorge R.:** > Hi, Thank you for your review! We're delighted to hear that you find Pipedrive to be the best CRM you've used, with an easy-to-use interface, visual pipeline, and great automation. We appreciate your feedback on lagging and customization complexity, kindly reach out to our support so that they can assist you with these situations. Best regards, Pipedrive Team ### 8. Solid CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Pipedrive?** Deal pipeline is very clear, there are many integrations and connections. Use it daily as an SDR. Customer support is quick and friendly. **What do you dislike about Pipedrive?** Can quickly become overloaded and is slower than other CRM systems. **What problems is Pipedrive solving and how is that benefiting you?** Without CRM, it would be very confusing to handle and filter the multitude of leads and activities. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that you find the deal pipeline clear and that our integrations and customer support have been valuable to your daily workflow. We also appreciate your input on system speed and performance. We're always working to improve efficiency and optimize the experience, and your insights help us do just that. If this issue persists, kindly reach out to our support so that they can investigate. Best regards, Pipedrive Team ### 9. Good platform for sales team **Rating:** 3.5/5.0 stars **Reviewed by:** Phellipe S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Pipedrive?** Its simplicity make it easy to use. My team love it **What do you dislike about Pipedrive?** Many modules that would be good, are not included in my plan **What problems is Pipedrive solving and how is that benefiting you?** Organization and follow-ups **Official Response from Jorge R.:** > Hi Phellipe, Thank you for your feedback! We're so glad to hear that you and your team love the simplicity and ease of use, that’s exactly what we aim for! We understand that access to additional modules can be important. If you'd like, our team would be happy to discuss upgrade options or alternative solutions that fit your needs. Feel free to reach out to our support. Best regards, Pipedrive Team ### 10. Easy to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Pipedrive?** So far Pipedrive has been easy to use, it helps keep track of daily tasks. I use it every day. **What do you dislike about Pipedrive?** It would be helpful to see the image of incoming faxes as soon as you click on the link. **What problems is Pipedrive solving and how is that benefiting you?** It helps keep track of what patients need insurance eligibility before the appointment . **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're happy to hear that Pipedrive makes it easy for you to track daily tasks and stay organized. We appreciate your suggestion about viewing fax images more seamlessly, that’s a great point! We’ll be sure to share it with our team as we continue to improve the platform. Beste regards, Pipedrive Team ### 11. Very good: perfect for me to organize myself **Rating:** 3.5/5.0 stars **Reviewed by:** Paula Fernanda S. | Supervisora de vendas, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Pipedrive?** I organize my team's leads to know who they are talking to, what the best opportunities are, and if they are fulfilling their role. **What do you dislike about Pipedrive?** When you duplicate leads, sometimes it doesn't identify that it is already with another salesperson. **What problems is Pipedrive solving and how is that benefiting you?** He helps me in the management and analysis of my team. **Official Response from Jorge R.:** > Hello Paula, Thank you for your feedback! We are happy to know that Pipedrive helps in organizing your team's leads, making it easier to track opportunities and performance. We understand that the duplication of leads without proper identification can be a challenge. Your suggestion is very valuable, and we will share this point with our team for future improvements. Regards, Pipedrive Team ### 12. Simple and effective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Pipedrive?** Easy to track deals and contacts across deals **What do you dislike about Pipedrive?** Creating reports can be fiddly, and tough to understand **What problems is Pipedrive solving and how is that benefiting you?** Keeping track of progress and deals **Official Response from Jorge R.:** > Hi there, Thank you for your feedback! We're glad to hear that Pipedrive is helping you easily track deals and contacts, making deal management more streamlined is exactly what we aim for. We appreciate your input regarding reporting. We understand that building reports can sometimes feel a bit complex, and we’re continually working to improve the experience. Your feedback helps us identify where we can do better. If you ever require assistance, please reach out to our support. Best regards, Pipedrive Team ### 13. Gets you organized **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff M. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Pipedrive?** Easy to navigate and set up. Support is keen to help and friendly. **What do you dislike about Pipedrive?** Automations can't branch. Need better tracking of custom data over time. **What problems is Pipedrive solving and how is that benefiting you?** Tracking sales cycles and managing customer implementations. **Official Response from Jorge R.:** > Hi Jeff, Thank you for your great feedback! We’re so glad to hear that you find Pipedrive easy to navigate and set up, and thank you for your kind words regarding our Support Team, the team always tries their best on assistance with any questions that users might have. We appreciate your suggestions regarding automation branching and tracking custom data over time. These are great points, and we’ll definitely take them into consideration as we continue to improve. Best regards, Pipedrive Team ### 14. A CRM without the hassle **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Pipedrive?** Easy to use and easy on the eyes. My team was quick to adopt it. **What do you dislike about Pipedrive?** Lack of e-commerce integrations, sometimes too simple for us. Ie would like First/Last name to be separate tabs so fields are regulated. **What problems is Pipedrive solving and how is that benefiting you?** Organizing our team, making sure no projects are left behind. I also love the templates feature **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that you find Pipedrive easy to use and that your team adopted it quickly. We appreciate your input on e-commerce integrations and field customization. Our team is always looking for ways to improve, and your suggestions are valuable as we plan future updates. If you have any specific integrations or features in mind, kindly share them with out support. Best regards, ### 15. not intuitive but gets the job done **Rating:** 3.5/5.0 stars **Reviewed by:** Alexa D. | Sales Development Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Pipedrive?** the various pipelines you can build are easy to use **What do you dislike about Pipedrive?** it is a let down that pipedrive does not let you build emai sequencing **What problems is Pipedrive solving and how is that benefiting you?** helping the sales team track weekly and montly goals ### 16. Just started using Pipedrive and so far has been very useful. **Rating:** 4.0/5.0 stars **Reviewed by:** Chad C. | Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Pipedrive?** One place for reminders for following up on leads and deals and so far the easy use of the product. **What do you dislike about Pipedrive?** Still early in learning phase right now. **What problems is Pipedrive solving and how is that benefiting you?** Too early to say right now. **Official Response from Jorge R.:** > Hi Chad, Thank you for sharing your experience! We're happy to hear that Pipedrive has been useful for tracking leads and deals. It’s great that you're finding it easy to use so far! As you continue exploring the platform, feel free to reach out if you need any guidance. Best regards, Pipedrive team ### 17. Helpful Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Pipedrive?** I like the ability to keep track of prospective customers. **What do you dislike about Pipedrive?** That the 'read' email option is not always accurate. **What problems is Pipedrive solving and how is that benefiting you?** Helps us keep track of our prospective customers easily whereas we were doing it all manually previously. **Official Response from Jorge R.:** > Hi, Thank you for sharing your experience! We’re glad to hear Pipedrive is helping you easily keep track of your prospective customers, especially compared to manual tracking. We appreciate your feedback about the 'read' email tracking accuracy, this is valuable for our team as we continue to refine the feature. If you ever need tips on optimizing email tracking or pipeline workflows, please reach out. We’re here to help you get the most from Pipedrive! Best regards, Pipedrive Team ### 18. Nice platform, easy to use and manage without complexities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Pipedrive?** I find the pipelines easy to manage, the overview is clean, and deal and lead management is simple. **What do you dislike about Pipedrive?** Some of the report could do with improving, it's not as customisable as other platforms I have used although still meets needs. I also contacted support a few times for things and found it very delayed. **What problems is Pipedrive solving and how is that benefiting you?** Tracking lead and deals through their sales journey. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that you find the pipelines, deals, and leads easy to manage and appreciate that you find our UI clean. We’re constantly working on improving customization options. We are sorry to hear about the delay in contacting the support team, we assure you that our agents always try their best to reach out to the users in a timely fashion. Best regards, Pipedrive team ### 19. Easy to use, great UI, powerful reporting, and gets the job done. Highly recommend! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Pipedrive?** The UI is very intuitive and you can make edits quickly. The administrative settings are also quite comprehensive so user permissions are very straightforward to make. **What do you dislike about Pipedrive?** Does not integrate propertly with 8X8 so you cannot click to dial and have the call logged. **What problems is Pipedrive solving and how is that benefiting you?** It helps consolidate all of the deals we have into a view that is easy to see and great to report on. Also provides great visibility into account and deal history at the click of a button. **Official Response from Jorge R.:** > Hi, Thank you for your fantastic review! We're glad to hear that you find the UI intuitive, easy to edit, and that the admin settings make managing user permissions straightforward. It's great to know Pipedrive is helping you get the job done! We appreciate your feedback about the 8X8 integration and understand how important seamless calling features can be. We'll pass this along to our team as we continuously work on improving integrations. Best regards, Pipedrive Team ### 20. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Max B. | BDM, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Pipedrive?** Love the ability drag and drop but also the different views for managing deals and within a click be able to switch to a forecasting view. **What do you dislike about Pipedrive?** Syncing activity to the new outlook causes crashes when opening up additional cals (because of a lot of activity was being sync'd) **What problems is Pipedrive solving and how is that benefiting you?** Linking activity to deals and leads for visibility **Official Response from Jorge R.:** > Hi Max, Thank you for your feedback! We're thrilled to hear that you love the drag-and-drop functionality and the flexibility of different views for managing deals and forecasting, it’s great to know these features are making your workflow smoother. We appreciate you sharing your experience with Outlook syncing. That’s definitely not the experience we want for our users. Our team is always working to improve stability, and we’d love to learn more about the issue to help find a solution. Please reach out to our support, we will happily assist you. Best regards, Pipedrive Team ### 21. Easy to use CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Filip P. | Sales and Marketing Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Pipedrive?** It is easy to use, start and set up. One of the easiest CRM's to use, and I used more than a few. **What do you dislike about Pipedrive?** It should be more intuitive to connect all personas, deals and leads. Also, too many fields on the dashboard, so it's a bit all over the place. **What problems is Pipedrive solving and how is that benefiting you?** We use it as CRM to track our activities in the sales department, to track all leads and sync all emails of sales reps within the CRM. **Official Response from Luiza Carvalho:** > Thank you for your feedback! ### 22. Good but can improve **Rating:** 3.5/5.0 stars **Reviewed by:** Matheus Antonys d. | Pré-venda, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Pipedrive?** Practicality of working with the system **What do you dislike about Pipedrive?** The lack of customization of notification settings, the layout of the contact number grouping. **What problems is Pipedrive solving and how is that benefiting you?** Is solving the sales management part **Official Response from Jorge R.:** > Hello Matheus, Thank you for your feedback! We are happy to know that you find xxxx practical and easy to use. We understand the importance of notification customization and a more intuitive layout for grouping contact numbers. Your comment is very valuable, and we continue to work on improving the user experience. Regards, Pipedrive Team ### 23. Great Product, Expensive but does everything you want plus more. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Pipedrive?** The automation of simple tasks and it keep you accountable for each deal you are working on. **What do you dislike about Pipedrive?** I think some of the integrations could be better; e.g. we use docusign and it would be better if we could use our docusign templates within a deal. **What problems is Pipedrive solving and how is that benefiting you?** Tedious tasks and automation of our sales process. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that the automation feature and accountability tools are helping you stay on top of your deals. We appreciate your input on integrations, especially regarding DocuSign templates. Enhancing integrations is always a priority for us, and we'll make sure to share this with our product team for future improvements. Best regards, Pipedrive Team ### 24. new and fine way of working for our company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Pipedrive?** what I super like about it is that it is convenient to use and you can collaborate nicely with colleagues. The checkout lists are very important to us as an organization and it works well in this that you can assign tasks to specific people. In addition, the administrative part such as saving contacts and the filter works very well. We use it on a daily basis. **What do you dislike about Pipedrive?** Sometimes it is still hard to figure out the new tools and how to implementate these. As a result, sometimes there are things we don't use that may end up being useful. But cutomer support is there if you need it so that is nice and they always check on you if everything worked out. **What problems is Pipedrive solving and how is that benefiting you?** For now nothing comes to mind **Official Response from Camilla Pacheco:** > Hello, Thank you for your review! We’re happy to hear that Pipedrive is helping you! We understand that getting used to new tools can be challenging, and we’re glad our support team has been helpful. If you need further assistance or have any questions, feel free to reach out anytime. Thanks again for sharing your experience! Kind regards, Pipedrive Team ### 25. Simple and straightforward **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Pipedrive?** The ability to see all my leads/deals in one place with all the relevant information **What do you dislike about Pipedrive?** Disconnect between "closing" and "winning" a deal **What problems is Pipedrive solving and how is that benefiting you?** Putting all my leads into one place and setting reminders and who and when to follow up **Official Response from Jorge R.:** > Hi, Thanks for sharing your experience! We're glad to hear that having all your leads and deals in one place, along with reminders and follow-ups, has been helpful for you. Your feedback about the distinction between "closing" and "winning" a deal is valuable, we understand how important clarity in deal stages is. We’ll make sure to pass this along to our product team for consideration. If you ever need help optimizing your pipeline setup, we’re here to support you! Best regards, Pipedrive Team ### 26. Pipedrive exceeds all my other CRM platforms to press **Rating:** 4.0/5.0 stars **Reviewed by:** heather i. | Educational Sales and Key Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Pipedrive?** Pipeline and the fact you can easily move your deals **What do you dislike about Pipedrive?** getting to grips with the many options whilst learing **What problems is Pipedrive solving and how is that benefiting you?** Everything is under one umbrella **Official Response from Jorge R.:** > Hi Heather, Thank you for your review! We're glad to hear that you love the pipeline feature and how easy it is to move deals. We understand that learning all the options can take some time, but we're confident that as you continue using Pipedrive, it will become even more intuitive. If you ever need help, our support resources and guides are always here for you! Best regards, Pipedrive Team ### 27. PipeDrive has been essential to helping me stay organized **Rating:** 4.0/5.0 stars **Reviewed by:** Rich C. | Outside Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Pipedrive?** I like how there are different fields to organize my leads. It helps me stay focused and stay on top of my hot leads and collect decisions. Plus I add reminders which send email reminders the morning of. **What do you dislike about Pipedrive?** There are not a lot of things I do not like. They have a really good app, and it is very easy to use. **What problems is Pipedrive solving and how is that benefiting you?** They solve how to store leads, information and keep everything organized and accessible. **Official Response from Luiza Carvalho:** > Thank you for your feedback! ### 28. powerful instrument for work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Pipedrive?** I really like the agenda and the pipeline **What do you dislike about Pipedrive?** the appointment are not completely sinchronized with my iphone I can't see all the details of an appointment of pipedrive **What problems is Pipedrive solving and how is that benefiting you?** the agenda and the leads are always under control **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that you find the agenda and pipeline features valuable for your work. We appreciate your input on appointment synchronization with iPhone and visibility of appointment details. We suggest reaching out to our support so that they can investigate if everything is working correctly. Best regards, Pipedrive Team ### 29. Great quality/price balance **Rating:** 4.0/5.0 stars **Reviewed by:** Juan Pablo L. | CCO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Pipedrive?** Easy to use. Reporting capabilities. Excellent for B2B. **What do you dislike about Pipedrive?** Sales and implementation support for our clients. Data quality workflows. **What problems is Pipedrive solving and how is that benefiting you?** Newsletters campaigns. Lead management. Pipeline management. **Official Response from Jorge R.:** > Hi Juan, Thank you for taking the time to share your feedback! We’re delighted to hear that you find Pipedrive easy to use and appreciate its reporting capabilities, especially for B2B. Your insights about the areas for improvement are valuable, we recognize the importance of enhancing sales and implementation support as well as streamlining data quality workflows. We are committed to continuous improvement and will certainly consider your feedback as we work on future updates. Best regards, Pipedrive Team ### 30. Good CRM, suitable for small/medium businesses. Easy to use and implement. Easy to adopt. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Pipedrive?** The UI is simple and easy to use, specially for small/medium businesses. This is the only CRM I have worked with so far and seen lot of changes and improvements so far from the time I have working. And it was so easy for me to learn that time. Good job! **What do you dislike about Pipedrive?** Not much but I feel sometimes I need to scroll a lot for some particular option like straight from top to bottom. **What problems is Pipedrive solving and how is that benefiting you?** Maintain customer data and overall tracking of sales lead flow process. ### 31. Pedro Matos in the technical department was extremely helpful with step by step set up instructions. **Rating:** 4.0/5.0 stars **Reviewed by:** Sasha T. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Pipedrive?** The support services and user friendly interface. **What do you dislike about Pipedrive?** The downside of pipedrive is not enough features are offered in your innitial package and at an additional cost. **What problems is Pipedrive solving and how is that benefiting you?** I am a new user but so far employees are making the necessary contact to our customers because their progress is tracked. ### 32. Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Alejandro T. | senior sales associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Pipedrive?** the organization and flexibility to add new pipes. **What do you dislike about Pipedrive?** limited logins. it has lagged sometimes and i do not understand why when i log in on a new device. **What problems is Pipedrive solving and how is that benefiting you?** It keeps all my leads organized, its easy to create and send emiails using templates, its easy to stablish meetings and keep everything in good sequence. **Official Response from Camilla Pacheco:** > Hello, Alejandro. Thank you for your review! We’re glad Pipedrive is helping you manage your leads effectively. Regarding the issues you mentioned, feel free to reach out to our support for assistance — we’re here to help. Kind regards, The Pipedrive Team ### 33. For me the 'Drive' is even more important than the 'Pipe' **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Pipedrive?** I like most that is literally drives me forward to move on with the prospect and take a next action. My team feels that that attitude empowers them. It's not an admin tool, but it's an empowerment tool. **What do you dislike about Pipedrive?** They start doing too much. Let's focus and not be distracted with 10000 features. **What problems is Pipedrive solving and how is that benefiting you?** Managing our pipeline; it's driving our sales. **Official Response from Jorge R.:** > Hi, Thank you for your insightful feedback! We love that Pipedrive keeps you and your team moving forward, empowering you to take action rather than just serving as an admin tool, that’s exactly what we aim for! We hear you on the feature expansion. Striking the right balance between innovation and simplicity is important, and your input helps us stay focused on what truly matters. Best regards, Pipedrive Team ### 34. Extractions and reports **Rating:** 4.0/5.0 stars **Reviewed by:** Mario M. | gerente, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Pipedrive?** Database and history of approaches to Clients **What do you dislike about Pipedrive?** there is a need to have Extractions and information related to the sales funnel with daily, weekly, monthly comparisons, etc ... **What problems is Pipedrive solving and how is that benefiting you?** research in Portuguese would greatly facilitate your analyses, just verify that my login is ".com.br" **Official Response from Jorge R.:** > Hello Mario, Thank you for your feedback! We are happy to know that the database and the history of interactions with customers are positive points for you. We understand the importance of having detailed extractions and comparisons of the sales funnel. We are always trying to improve our reports and analyses to better meet your needs. Your suggestion is very valuable to us! Regards, Pipedrive Team ### 35. Great service **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel Adie O. | Growth Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about Pipedrive?** detail information and dashboard reporting **What do you dislike about Pipedrive?** None for now,as I am currently satisfied with the service **What problems is Pipedrive solving and how is that benefiting you?** it helps in solving the daily updates on my leads to becoming merchants **Official Response from Jorge R.:** > Hi Gabriel, Thank you for your kind words! We're thrilled to hear that you're enjoying the detailed information and dashboard reporting. It's great to know that you're currently satisfied with the service! Best regards, Pipedrive Team ### 36. CRM very smooth and pleasant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Pipedrive?** The CRM is easy to use and easy to get started with. Very pleasant on a daily basis. Very easy to modify to have the necessary information as well. **What do you dislike about Pipedrive?** Everything is perfect, except for a slight bug at the beginning of 2024, however, it was very occasional. **What problems is Pipedrive solving and how is that benefiting you?** Tracking structure in a sales process **Official Response from Jorge R.:** > Hello, Thank you very much for your comments! We are delighted to learn that you find Pipedrive smooth, pleasant, and easy to use on a daily basis. This is exactly the experience we want to offer! We have taken into account your comment on the minor bugs at the beginning of the year. Your satisfaction is our priority, and we are constantly working on improving the stability and performance of the platform. Sincerely, The Pipedrive Team Translated by AI ### 37. Manager of Service, Sports Corporate Partnerships **Rating:** 3.5/5.0 stars **Reviewed by:** cassie w. | Manager of Service, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Pipedrive?** I like that it is fairly easy to navigate and pretty straight forward. I dont really have any issues with it **What do you dislike about Pipedrive?** There is nothing i dislike about Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** I dont think Pipedrive is solving anything. It is a good way to stay organized. **Official Response from Camilla Pacheco:** > Hello, Cassie. Thank you for your feedback! We’re glad to hear that Pipedrive’s straightforward navigation and ease of use are helping you stay organized. If there’s ever anything we can assist you with, feel free to reach out. Kind regards, The Pipedrive Team ### 38. Nice CRM system that is continuously updated and has a lot of nice features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Pipedrive?** It makes your sales life easier. It has some nice automation features, good integration possibilities, and snappy, intuitive operation. **What do you dislike about Pipedrive?** The commercial side and the standard integration of AI. Adding AI doesn't mean you can charge more, if you don't make it intuitive, you will lose against competition. **What problems is Pipedrive solving and how is that benefiting you?** It is an easy to acces, central truth. Good collaboration tool. It provide insights and good overview. **Official Response from Camilla Pacheco:** > Hello, We appreciate your feedback! Kind regards, Pipedrive Team ### 39. Massive help, easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2024 **What do you like best about Pipedrive?** The user friendly interface and the ease with which you can track your leads & deals. The customer support has been very good too - quick to respond and knowledgeable about the product. The onboarding team helped me quickly implement my account. **What do you dislike about Pipedrive?** I've been a little disappointed about the email automation feature. It is not designed to send out mass cold email campaigns. When I tried to send an email campaign to 50 leads, some of them didn't send and I was told it was best to only feature 5-7 leads in a campaign so as not to overload the system. **What problems is Pipedrive solving and how is that benefiting you?** It is helping me manage all my leads and deals in one place. My team and I now have a clear view of everything that is happening from a sales perspective, including notes from client interactions. **Official Response from Luiza Carvalho:** > Thank you for sharing your feedback and insights! Check out our Campaigns feature for email. Campaigns by Pipedrive lets you create beautiful email communication, engage your customers, and manage all of your data directly in your Pipedrive account: https://support.pipedrive.com/en/article/campaigns-by-pipedrive ### 40. Pipedrive is a very intuitive and highly functional platform for everyday corporate use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Pipedrive?** Ease of integrations, very intuitive and easy-to-use platform, can be used on a mobile phone anywhere and integrated with sales platforms, for example. Additionally, it provides you with a range of data for analysis, extremely important metrics, especially in my case of working in sales. Adapting and implementing the system is also very easy, as it is a simple and didactic platform, in a short time you can learn everything about it, especially using it every day like I do. **What do you dislike about Pipedrive?** I believe the mobile app could be improved a bit, it still takes some time to update all the activity throughout the days. But other than that, everything is okay. **What problems is Pipedrive solving and how is that benefiting you?** Layout is becoming much lighter to view on a daily basis. **Official Response from Luiza Carvalho:** > We appreciate your feedback and are happy to have you as our customer! ### 41. Nice and clean **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Pipedrive?** Good visual layout gives a proper understanding on what is important. **What do you dislike about Pipedrive?** Could be easier to integrate gmail with folders. **What problems is Pipedrive solving and how is that benefiting you?** Not losing deals. **Official Response from Jorge R.:** > Hi there, Thanks so much for your feedback! We're glad to hear that Pipedrive's visual layout is helping you prioritize effectively and stay on top of your deals. Your note about Gmail integration is appreciated, streamlining that experience is something we’re always working to improve. Thanks for choosing Pipedrive! Best regards, Pipedrive Team ### 42. Centralized my operations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Pipedrive?** Pipedrive (along with their leadbooster and projects add-ons) has been helpful in integrating my different CRM, email marketing, student management/project processes, and tasks into 1 system. At time of writing I am still completing a full migration & set up of the system, but it has had a minimal learning curve and the interface is great to work with. Modern, responsive, fast (MUCH faster than using Mailchimp), and in general fairly user-friendly (except for automations, see the "dislike" section. Migrating my user data from HubSpot was super easy, but as I ALSO use Mailchimp I'll need to manually go through and mark any unsubscribed users as "unsubscribed" in Pipedrive... A pain in the ass with ~500 contacts, maybe 50-100 of which are unsubscribed (I run an offline business, not online) -- but if you have a large mailing list, make sure they're marked as "subscribed" or "unsubscribed" in your CRM correctly. If you have a split set up (I used HubSpot and MailChimp separately), then... Well, good luck. **What do you dislike about Pipedrive?** Form builder (via the Leadbooster add-on) has limited functionality in terms of what happens upon submission and how you can organize the form -- you can't put fields side-by-side, for example, for a better visual organization. They're all sequential in a single column. The bigger issue is there's only TWO options -- either create a lead, or a deal -- when a form is submitted. I previously used HubSpot, which allowed me to create multiple forms (with a better layout) and would simply update existing contacts if the email was the same -- unfortunately, this is not the case with Pipedrive. Automations are workable, and can streamline a lot of back-end processes (I've already created an automation so that when I win a deal, it creates a project for my new student which I use for making notes on their progress) That being said, the email automations have limited functionality when it comes to logic. MailChimp users beware: if you have extensive customer journeys established (as I do), then you'll either have to keep mailchimp or make some concessions on changing your email automations. I've opted for the later in order to simplify my life as a solo entrepreneur. I'm hopeful I'll be able to replicate my customer journeys in Pipedrive somehow... but it may take some clever planning & multiple automations to make it happen. In general, planning the automations is not NEARLY as sophisticated or easy to use as it is in Mailchimp. But no system is perfect. Email builders / campaigns are... mediocre. Creating email templates is limited and doesn't have the features mailchimp does. I'm going to need to create graphics and upload them into pipedrive for my email campaigns. In general, not as good as mailchimp. But, again, you need to decide what your bottleneck is in your business and if it's a big deal or not. I decided I didn't -really- need the crazy-awesome emails in mailchimp, despite loving the email builder and the AI generated hero graphics. But it will be missed. My biggest complaint is with the customer support, I had a 1-hour onboarding call with a Pipedrive specialist who wasn't able to help me with the automations or campaigns because THEY ONLY HAD ACCESS TO THE BASIC VERSION!!! I pay for a pro-level pipedrive service, plus the leadbooster for the web form options. Really disappointed with the service, the "items" she had ready to go on the screenshare were all tasks I had completed in 20 minutes by myself (setting a logo for your company profile, REALLY?!?! Come on. That's pathetic). Customer support should a) know what tier of pipedrive I'm paying for and b) have access to the same features I do. I ended up disconnecting from the call 20 minutes in after hearing "I'll send you some articles on what you're asking about" for the 5th time. Also, she never actually DID send me the articles... Despite my complaints, I'm looking forward to moving my business back end to pipedrive and I feel it will be much easier and save me a lot of time by unifying my business' systems. Planning on using it daily. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive is helping me to unify my backend systems into 1 place (instead of 4 different systems) ### 43. Pipedrive Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Pipedrive?** Automated Tasks and the ability to set up my pipeline in a way that works for me. **What do you dislike about Pipedrive?** It takes a bit of trial and error to figure out what goes where without being redundant. **What problems is Pipedrive solving and how is that benefiting you?** It is automating tasks and letting us see analytics to better tighten up our areas where the funnel gets clogged if you will. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that you appreciate the automation features and the flexibility in setting up your pipeline. We understand that there can be a learning curve, and we’re always looking for ways to make the setup process more intuitive. If you have any specific suggestions or need assistance, feel free to reach out Best regards, Pipedrive Team ### 44. Great Interface and seamless collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Pipedrive?** Many aspects of Pipedrive can be modified to suit the exact needs of the business. For instance fields on Deals and Leads, labels and classifications of customers. The interface is clean and intuitive, meaning that there are no barriers for the whole team to use the system. **What do you dislike about Pipedrive?** The emails in pipedrive have a few annoying features which can clutter up the database. Also the search function has some glitches and doesn't bring up organisations or deals that are similar to what was entered. (Ie not a great fuzzy search) **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive means that all the information for the sales team is in the same place, reducing barriers in communication. It also makes it easier to delegate jobs or contacts to another member of the team. **Official Response from Luiza Carvalho:** > Thank you very much for your feedback and insights! ### 45. So far so good! **Rating:** 4.0/5.0 stars **Reviewed by:** Sylv H. | Sales and marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Pipedrive?** Lots of flexibility with how to use it, easy to track the history and conversations. **What do you dislike about Pipedrive?** Layout sometimes feels a little messy. Otherwise great. **What problems is Pipedrive solving and how is that benefiting you?** We use it to keep records of our customers and prospects, track the history and conversations etc and information share. **Official Response from Luiza Carvalho:** > Thank you for your feedback! ### 46. Very good, very unique, very happy! **Rating:** 4.0/5.0 stars **Reviewed by:** Jake B. | Client Success Team Member, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Pipedrive?** How visual everything is, in sales there are so many differnt situations and categories a client to have, I like that we can use everything in it. **What do you dislike about Pipedrive?** The interface look, it could be a bit cleaner. it seems sometimes like its an older system than needed **What problems is Pipedrive solving and how is that benefiting you?** Keeping good data vs bad, making sure we have the resurces we need, and reach out to the clients who do get us back! **Official Response from Camilla Pacheco:** > Hello, Jake. Thank you for sharing your feedback! We’re happy to hear that Pipedrive is helping you. We also appreciate your input on the UI and will take it into consideration. Best regards, Pipedrive Team ### 47. Pipedrive helps efficiently organize our leads and sales communications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Pipedrive?** My favorite feature of Pipedrive is that it can automatically integrate with our campaigns to help us with attribution. We use the system everday and it is very easy, it was also very easy to implement into our existing systems. **What do you dislike about Pipedrive?** Sometimes our Wordpress forms from our website do not automatically pull in from Callrail to Pipedrive. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive allows us to organize our leads and track the sales process and it helps us to determine performance of our sales team. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're thrilled to hear that you find Pipedrive helpful for organizing leads and sales communications, and that its integration with your campaigns makes attribution easier. It’s also great to know that implementation was smooth and that you use it daily! We understand the frustration with WordPress forms not always pulling in automatically from CallRail. Your feedback is valuable, and we recommend reaching out to our support, they’d be happy to help troubleshoot. Best regards, Pipedrive Team ### 48. Great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Pipedrive?** Pipedrive has good insights and is intuitive. **What do you dislike about Pipedrive?** The possibilities of some automations are somewhat limited. **What problems is Pipedrive solving and how is that benefiting you?** Pipedrive makes lead and task management practical. **Official Response from Jorge R.:** > Hello, Thank you for your feedback! We are happy to know that you find Pipedrive intuitive. We understand that some automation possibilities may seem limited and we are always trying to improve our features. Your opinion is very valuable to us! Regards, Pipedrive Team ### 49. CRM Management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Pipedrive?** Visually appealing and easy to use interface. Great for scheduling following up actions and great notification system. **What do you dislike about Pipedrive?** Better data synchronization from ZoomInfo (contact cell, and other additional fields/details). **What problems is Pipedrive solving and how is that benefiting you?** Better visual follow up on overdue action items to better organize and prioritize action items. Helps prevent missing prospect follow ups and easier streamlined communication through the email messaging thread integration. **Official Response from Jorge R.:** > Hi, Thank you for your feedback! We're glad to hear that you find the interface visually appealing and easy to use, and that the scheduling and notification features are working well for you. We appreciate your input on data synchronization with ZoomInfo. Ensuring seamless and accurate data integration is important, and we’ll share this with our product team for further improvement. If you have any specific details or use cases, we’d love to hear more, please feel free to reach out to our support. Best regards, Pipedrive Team ### 50. Pipedrive - Good Friend but not BFF **Rating:** 3.5/5.0 stars **Reviewed by:** Alberto J. | Partnerships Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Pipedrive?** Overall you have clear visibility of your pipeline which is very UX-oriented. It doesn't feel as cluttered and "heavy" as other CRMs, but it has the functionality and potential to play in the big leagues. It's design, cleanliness, UX/UI, and readiness is of high value to me and my team. **What do you dislike about Pipedrive?** Lack of integrations and the fact that you can't duplicate steps in Automations you currently have, which makes a tedious process. **What problems is Pipedrive solving and how is that benefiting you?** I enjoy the new features they constantly rollout as they really seem to know their audience. **Official Response from Luiza Carvalho:** > Thank you for your feedback! ## Pipedrive Discussions - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 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[RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [RingCX](https://www.g2.com/products/ringcx/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Ringover](https://www.g2.com/products/ringover/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Sprout Solutions](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Invoicing](https://www.g2.com/products/stripe-invoicing/reviews) - [Surfe](https://www.g2.com/products/surfe/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [TimelinesAI](https://www.g2.com/products/timelinesai/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Pipedrive Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Generative AI** - Generative AI **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - A/B Testing - Basic Reporting **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - Generative AI - Proposal Generation **Generative AI** - Generative AI **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Additional Functionality** - Personalization - Autoresponders - Customer Segmentation - Newsletter Management - AI Copilot - WYSIWYG Editor - Engagement Tracking - Preview Functionality - Email Tracking - Email Campaign Management - Landing Pages/Web Forms - Customizable Branding - Lead Capture - Mobile Optimization - Customer Journey Mapping - ROI Tracking - Activity Dashboard - Customizable Fields - Reporting/Analytics - Click Tracking - List Management - GDPR Compliance - Subscriber Management - Email Sequences - Campaign Scheduling - Event Triggered Actions - Multi-Language - Template Management - Customizable CTAs - Real-Time Analytics - Dynamic Content - CAN-SPAM Compliance - Multi-Channel Marketing - HTML Editor - Contact Management - Drip Campaigns - Campaign Analytics - Product Recommendations - Image Library - Workflow Automation ## Top Pipedrive Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,420 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,126 reviews)