--- title: Pipedrive Reviews meta\_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features meta\_description: Pipedrive reviews, pros and cons, and highest rated features. All from real, verified users. aggregate\_rating: rating\_value: 4.3 review\_count: 3105 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Pipedrive Reviews & Product Details Visit Website Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales. * * * Product Website Pipedrive Seller [Pipedrive](https://www.g2.com/sellers/pipedrive) Discussions [Pipedrive Community](https://www.g2.com/products/pipedrive/discuss) Languages Supported Czech, German, English, Estonian, Finnish, French, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Chinese (Traditional) Solution Type All-in-One Overview by Pipedrive IT Team Show More ## Pricing Pricing provided by Pipedrive. ### Lite $24.00 1 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/pipedrive/pricing) ## Pipedrive Integrations (91) What do users say about integrations? Verified by Pipedrive [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amplemarket ](https://www.g2.com/products/amplemarket/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Boomerang for Gmail ](https://www.g2.com/products/boomerang-for-gmail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Brevo Marketing Platform ](https://www.g2.com/products/brevo-marketing-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calendar ](https://www.g2.com/products/calendar/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calendly ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CallTools ](https://www.g2.com/products/calltools/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CircleLoop ](https://www.g2.com/products/mission-labs-ltd-circleloop/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Clay ](https://www.g2.com/products/clay-com-clay/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CloudTalk ](https://www.g2.com/products/cloudtalk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CompanyCam ](https://www.g2.com/products/companycam/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Confluence ](https://www.g2.com/products/confluence/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Convex ](https://www.g2.com/products/convex/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CRM Assistant for Gmail™ ](https://www.g2.com/products/crm-assistant-for-gmail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Drive Uploader ](https://www.g2.com/products/drive-uploader/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fireflies.ai ](https://www.g2.com/products/fireflies-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Ads ](https://www.g2.com/products/google-ads/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Authenticator ](https://www.g2.com/products/google-authenticator/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Meet ](https://www.g2.com/products/google-meet/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GTM Workspace - Powered by ZoomInfo ](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Harvest ](https://www.g2.com/products/harvest/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HostBill ](https://www.g2.com/products/hostbill/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HQ Rental Software ](https://www.g2.com/products/hq-rental-software/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hunter ](https://www.g2.com/products/hunter/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instantly ](https://www.g2.com/products/instantly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit Mailchimp All-in-One Marketing Platform ](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit Mailchimp Email Marketing ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit QuickBooks ](https://www.g2.com/products/intuit-quickbooks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JobTread ](https://www.g2.com/products/jobtread/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jotform ](https://www.g2.com/products/jotform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JustCall ](https://www.g2.com/products/saas-labs-justcall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Keap ](https://www.g2.com/products/thryv-keap/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Klaviyo ](https://www.g2.com/products/klaviyo/reviews)[ ![Product Avatar 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Paycove ](https://www.g2.com/products/paycove/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qlik Sense ](https://www.g2.com/products/qlik-sense/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Quo ](https://www.g2.com/products/quo-quo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") RD Station Marketing ](https://www.g2.com/products/rd-station-marketing/reviews)[ 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PR Pasi R. Head of Sales Small-Business (50 or fewer emp.) 6/24/2026 "A great visual and customizable CRM with Room for Label Improvements" 4/5 What do you like best about Pipedrive? As an experienced sales pro who has used most CRMs on the market, I love the visual ease of the Kanban view of deals. What makes this even better, is that I can customise the cards/view and see all the key data at once, making tracking deals much easier. The easy sequences for leads also stand out as a favourite feature for me. It's very visual, which helps in tracking hot leads and deals more efficiently than conventional CRM systems, ensuring that you focus your time on the real prospects. Also, easy integration with our other tools, and email sync, so all the data is visible in place. Something you don't notice, as it is just so normal now, is the speed and performance of it too, regardless of whether you are in the customer, deal or reports view, yet being very competitively priced too. Regular update webinars help to get the best out of the system too, with a dedicated support team who has been able to answer all our questions. Future AI features look exciting, too, with some already implemented and in daily use. Review collected by and hosted on G2.com. What do you dislike about Pipedrive? The labels could be better, especially on the reporting side. It's frustrating that you can't use combinations like 'this label and that label' or 'this label, but not that one'. You're limited to just using a single label at a time. Review collected by and hosted on G2.com. What problems is Pipedrive solving and how is that benefiting you? Pipedrive helps us track to convert leads faster, and especially to convert the cooler leads by automation, whilst I can focus either to the new hot leads, or those converted by the automated sequences and deals easily with its visual approach, and customising cards lets me see key data at once, making tracking much simpler than conventional CRM. Review collected by and hosted on G2.com. Show More Response from Jorge R. of Pipedrive [Editedit](https://www.g2.com/survey_responses/pipedrive-review-13019176/official_response/edit) Hi Pasi, Thank you for your thoughtful feedback! We're glad to hear that Pipedrive's visual pipeline, customizable deal cards, automations, and integrations are helping your team work more efficiently and stay focused on the right opportunities. It's also great to know that our support, webinars, and AI features have added value to your experience. We appreciate your feedback about reporting labels and will share it with our team as we continue improving the platform. Best regards, Pipedrive Team 6/29/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mark (Max) D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark (Max) D.") MD Mark (Max) D. AI Agent Small-Business (50 or fewer emp.) 6/29/2026 "Simple, Cost-Effective CRM with an Easy-to-Use Visual Pipeline" 5/5 What do you like best about Pipedrive? One of the simplest & cost effective CRMs out there, specifically helpful for startups/SMBs. We are a \<10 people Sales team, and we shifted from Sheets/Excel to Pipedrive to primarily track deal progress. I love how easy it is to navigate & log all our deal activities. Visual Pipeline also makes it better for everyone on the team to get a single view glance of all deal stages. Review collected by and hosted on G2.com. What do you dislike about Pipedrive? Pipedrive might become a old age CRM if it doesn't catch up with AI Powered CRMs. Specifically reporting needs some improvement, as it is still very manual Review collected by and hosted on G2.com. What problems is Pipedrive solving and how is that benefiting you? Multiple people can collaborate on a single seat (3 emails per seat), allowing everyone to own their individual deals. Each deal history is recorded with email sync, so there is complete visibility Pipedrive support is also very quick to revert & help. Onboarding is smooth, unlike heavy CRM platforms Review collected by and hosted on G2.com. Show More Response from Jorge R. of Pipedrive [Editedit](https://www.g2.com/survey_responses/pipedrive-review-13043351/official_response/edit) Hi Mark, Thank you for your feedback! We're glad to hear that Pipedrive has made it easy for your team to move from spreadsheets to a CRM and manage deals more effectively. It's great to know you're enjoying the visual pipeline, email sync, and ease of use, and that our support and onboarding have met your expectations. We also appreciate your feedback about AI features and reporting. We're always working to improve the platform, and your suggestions are valuable to us. Best regards, Pipedrive Team Current UserValidated ReviewerSource: G2 invite ![Guido M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guido M.") GM Guido M. CEO & Co-Founder Small-Business (50 or fewer emp.) 6/9/2026 "Intuitive and Customizable, Perfect for Business Use (SMBs)" 5/5 What do you like best about Pipedrive? What I value most is how simple and intuitive Pipedrive is to use, which matters a lot when you need a whole commercial team adopting it consistently. The level of customization stands out: I can adapt pipeline stages, custom fields, and activity types to fit how we actually sell rather than forcing our process into a rigid template. Over the past 7 years of using it across our 10-person sales team, it has evolved in a direction that fits our organizational needs well, which has eliminated any need to migrate to another platform. The initial setup was genuinely fast - we were running our first pipelines within a couple of days - and onboarding new team members has been straightforward thanks to the clean interface. Review collected by and hosted on G2.com. What do you dislike about Pipedrive? There are a few minor limitations, mostly around the management of certain data and how some objects interconnect. For example, you can't link a single person to multiple organizations or defining Analytics for Projects could be smoother. That said, these are small frictions and negligible compared to the overall benefit we get. Review collected by and hosted on G2.com. What problems is Pipedrive solving and how is that benefiting you? Pipedrive solves the continuity of information within our team and prevents data loss during turnover - when someone leaves or a deal is handed over, the full history stays in one place. Concretely, it gives us constant, shared access to crucial client information so we can manage over 500 active clients effectively and plan follow-up actions without anything falling through the cracks. Since adopting it, our follow-up consistency has improved and we've cut the time spent on manual handover notes. This fluidity of information is the single biggest benefit for us. Two quick tips beyond the text itself: the notice also mentions making sure your contact information is complete, so double-check the profile fields (work email, LinkedIn, company) are filled in - that's often what actually blocks "professional experience" verification. And the more you can replace a vague phrase with a number or a named feature, the faster these tend to clear. Review collected by and hosted on G2.com. Show More Response from Jorge R. of Pipedrive [Editedit](https://www.g2.com/survey_responses/pipedrive-review-12938416/official_response/edit) Hi Guido, Thank you for your detailed feedback! We’re really glad to hear that Pipedrive has been a strong fit for your team over the past 7 years. It’s great to know you find it simple, intuitive, and flexible enough to match your sales process, and that onboarding new team members is easy. We also appreciate your comments on the small limitations around data and reporting for Projects. Feedback like this is very helpful as we continue improving the product. Best regards, Pipedrive Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Jonathan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan H.") JH Jonathan H. General Manager: Commercial Small-Business (50 or fewer emp.) 6/8/2026 "Fast, Intuitive Pipelines with Reliable Automations and Integrations" 4/5 What do you like best about Pipedrive? The simple user interaface and the drag and drop nature of being able to move things from 1 pipeline to another. The performance of the software and how quickly automations can be kicked off to make life easier for the user. I have not yet tried some of the more advanced integrations; but I can say that the simple Outlook and calendar ones are working very well. The pricing is very much on par if not better than the competitor sites and I think the incentives to get discounts as well as starting small with the "starter packages" works really well. The AI report generator works nicely to get you out of the blocks as well. Review collected by and hosted on G2.com. What do you dislike about Pipedrive? Some of the reports can be restrictive and there is a bit of additional customisation that would make it phenomenal Review collected by and hosted on G2.com. What problems is Pipedrive solving and how is that benefiting you? Sales order; tracking and understanding our pipeline and how much cover we have; as well as how many of our sales people are shooting the lights out and how many are not. Review collected by and hosted on G2.com. Show More Response from Jorge R. of Pipedrive [Editedit](https://www.g2.com/survey_responses/pipedrive-review-12930901/official_response/edit) Hi Jonathan, Thanks for taking the time to share such detailed feedback! We’re really glad to hear you’re enjoying the simple interface, drag-and-drop pipeline, and the performance of automations. It’s also great to know the Outlook and calendar integrations are working well for you, and that you’re finding value in the pricing structure and AI report generator. We appreciate your honest note around reporting and customization. Feedback like this is really helpful, especially as we continue improving flexibility and depth in analytics features. Best regards, Pipedrive Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Darshan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darshan M.") DM Darshan M. Product Designer Small-Business (50 or fewer emp.) 5/24/2026 "Simple, Organized CRM with Time-Saving Automation" 4.5/5 What do you like best about Pipedrive? What I like about Pipedrive is that it simple to use and organised it makes sales process easy and straightforward instead of overwhelming and the main thing that i like about Pipedrive is that It is been trusted over many companies in different countries and I also like the automation feature because it saves our team a lot of time. Review collected by and hosted on G2.com. What do you dislike about Pipedrive? Pipedrive feels a bit limited if you need very detailed analytics. There’s also a slight learning curve when setting up automations and integrations for the very first time. Making it a bit harder for first-time users to settle with the platform. Review collected by and hosted on G2.com. What problems is Pipedrive solving and how is that benefiting you? Pipedrive lets me track my sales process from start to finish in an organized way. It keeps all my leads, deals, follow-ups, and customer information together in one place, which makes it much easier to stay on top of everything. It has streamlined my workflow by giving me clearer visibility into my sales pipeline, reducing missed follow-ups, and automating routine tasks to save time. As a result, I can focus more on closing deals instead of spending so much time on manual administrative work. Review collected by and hosted on G2.com. Show More Response from Jorge R. of Pipedrive [Editedit](https://www.g2.com/survey_responses/pipedrive-review-12865291/official_response/edit) Hi Darshan, Thanks for sharing your experience with Pipedrive! It’s great to hear you find it simple, well-organized, and helpful for keeping your sales process clear. We’re also glad the automation features are saving your team time and helping you stay focused on closing deals. We appreciate your feedback as well around advanced analytics and the initial learning curve with automations and integrations. These are helpful points, especially for improving the experience for new users. Best regards, Pipedrive Team Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 5/26/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Daniel E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel E.") DE Daniel E. Customer Service Representative Small-Business (50 or fewer emp.) 7/30/2026 "Customer Service Representative" 5/5 What do you like best about Pipedrive? I use Pipedrive to track customer issues, manage follow-ups, and keep all client communication in one place. I like that Pipedrive is simple to use and keeps all customer data organized. The visual pipeline and reminders help us stay on top of support requests and make sure nothing gets missed. I find the visual pipeline particularly valuable because I can see all open customer requests at a glance and easily drag tickets between stages like new, in progress, and resolved. We also integrate it with Gmail, Outlook, and Slack, which helps our team stay organized and improves our response time with customers. The setup was quick and straightforward, and it was easy to customize the pipeline for our support workflow. Review collected by and hosted on G2.com. What do you dislike about Pipedrive? Pipedrive is great for organization, but I would like to see better reporting for customer support data. The mobile app could also be improved to make it easier to update tickets when I am away from my desk. Review collected by and hosted on G2.com. What problems is Pipedrive solving and how is that benefiting you? I use Pipedrive to track customer issues, manage follow-ups, and organize client communication. It solves disorganized data and missed follow-ups, improving response time. Review collected by and hosted on G2.com. Show More Response from Jorge R. of Pipedrive [Editedit](https://www.g2.com/survey_responses/pipedrive-review-13189899/official_response/edit) Hi Daniel, Thank you for your detailed feedback! We're delighted to hear that Pipedrive is helping you keep customer communication organized, manage follow-ups, and improve your team's response times. It's great to know that the visual pipeline, reminders, and integrations with Gmail, Outlook, and Slack are supporting your workflow, and that customizing the platform for your support process was quick and easy. We also appreciate your suggestions for enhanced customer support reporting and improvements to the mobile app. Feedback like yours helps us continue improving Pipedrive to better support our customers' needs. Thank you for choosing Pipedrive! Best regards, Pipedrive Team Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 7/28/2026 "Fully Customizable CRM with Dashboards for Tracking Leads, Deals, and Projects" 4.5/5 What do you like best about Pipedrive? It’s fully customizable, which has been a big plus for us. It helps me track my leads and deals, and once they turn into projects, I can track everything there, too. Our dashboards have been great as well, and they’re custom to what we need. I can create contacts, send notifications to my phone, and make the call from there. Overall, there’s a lot of cool stuff packed in. Review collected by and hosted on G2.com. What do you dislike about Pipedrive? I’m not a huge fan of the sidebar or the way it’s organized, although I also haven’t really spent much time trying to adjust it or figure out a better setup. I also haven’t looked into whether this is possible, but I’d personally like to have one box for pre-call notes and a separate one for post-call notes. That way I could quickly remind myself of certain things before calling, and it might make it a little faster to remember what my task was. Review collected by and hosted on G2.com. What problems is Pipedrive solving and how is that benefiting you? It helps me stay organized, which is one of the most important things for me, in my opinion. Review collected by and hosted on G2.com. Show More Response from Jorge R. of Pipedrive [Editedit](https://www.g2.com/survey_responses/pipedrive-review-13175121/official_response/edit) Hi, Thank you for your thoughtful feedback! We're delighted to hear that Pipedrive's customization, dashboards, and mobile features are helping you stay organized and manage your leads, deals, and projects more efficiently. It's great to know the platform is supporting the way your team works. We also appreciate your suggestions about the sidebar and having separate sections for pre-call and post-call notes. Feedback like yours helps us identify opportunities to improve the user experience and better support our customers' workflows. Thank you for choosing Pipedrive! Best regards, Pipedrive Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mark R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark R.") MR Mark R. Product Specialist Small-Business (50 or fewer emp.) 4/12/2024 "Essential for Customer Management, Easy to Use" 5/5 What do you like best about Pipedrive? I like that Pipedrive is easy to use, especially for entering customer information. It's very important for me to use it and customize it for my own business. The open fields, which can be later categorized or recategorized, are very helpful. It's also great for sorting customers by price, product, stage, location, address, and category—making it easier to keep track of them. I find it very useful for determining how far along customers are in their sales journey, whether they're ready to buy now or need more time. Pipedrive helps us schedule services by setting calendar reminders, which is crucial for follow-ups. Additionally, I appreciate that it allows us to store and access customers' information, purchase history, and service history efficiently. Review collected by and hosted on G2.com. What do you dislike about Pipedrive? We haven't explored features like custom calendars or AI responses because we want to keep things personalized for each customer's needs. Review collected by and hosted on G2.com. What problems is Pipedrive solving and how is that benefiting you? Pipedrive helps us sort customers, determine their needs, and track their sales journey. It categorizes customers by price, product, and location, aiding in scheduling services and follow-ups. It allows us to store customer information and sort categories, which is crucial for tracking and future interactions. Review collected by and hosted on G2.com. Show More Response from Luiza Carvalho of Pipedrive [Editedit](https://www.g2.com/survey_responses/pipedrive-review-9534286/official_response/edit) Thank you very much for your feedback! :D We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help! 4/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Emmanuel C. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emmanuel C. J.") EJ Emmanuel C. J. Director of Digital Marketing and Sales Marketing and Advertising Small-Business (50 or fewer emp.) 4/28/2026 "Easy-to-Use Visual Pipeline That Keeps Deals Organized and Saves Time" 4.5/5 What do you like best about Pipedrive? What I like most about Pipedrive is how easy it is to use. The visual pipeline makes it straightforward to track deals and quickly see exactly where each opportunity stands. It keeps everything organized, rom follow-ups to client information,without ever feeling complicated or overwhelming. I also appreciate how it saves time by automating repetitive tasks, which allows the sales team to spend more time building relationships and closing deals. Review collected by and hosted on G2.com. What do you dislike about Pipedrive? One thing I dislike about Pipedrive is that some useful features, like advanced reporting and certain automations, are only available in the higher-priced plans. It can also feel a bit limited for businesses that need more customization or built-in marketing tools. While it’s great for managing sales pipelines, companies looking for an all-in-one CRM may find it lacks some features compared to larger platforms. Review collected by and hosted on G2.com. What problems is Pipedrive solving and how is that benefiting you? Pipedrive solves the problem of disorganized sales processes by keeping deals, customer information, follow-ups, and communication in one place. Before using it, it was easy to lose track of leads or miss follow-ups, which could slow down sales. With Pipedrive, everything is visible in the pipeline, making it easier to manage opportunities and stay on top of tasks. Review collected by and hosted on G2.com. Show More Response from Jorge R. of Pipedrive [Editedit](https://www.g2.com/survey_responses/pipedrive-review-12703383/official_response/edit) Hi Emmanuel, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use and that the visual pipeline and automation features are helping your team stay organized, save time, and focus more on building relationships and closing deals. We also appreciate your thoughts on pricing tiers, advanced reporting, automation, and customization. This is valuable feedback and helps us continue improving the platform for different business needs. Best regards, Pipedrive Team Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite KP Karthick P. GTM Manager Mid-Market (51-1000 emp.) 6/22/2026 "Simple, Easy-to-Use CRM That Keeps Our Sales Pipeline on Track" 4.5/5 What do you like best about Pipedrive? The Best part of Pipedrive is simplicity and ease to use compare to others CRM in the market with complex workflow to manage, track and find opportunities at given time Instead of doing all manual spreadsheet entry and update we can focus on sales pipeline building and help to focus on other task Review collected by and hosted on G2.com. What do you dislike about Pipedrive? The downside of the Pipedrive are some of the advanced features such as deeper reporting, marketing automation and customer service tools are not available compare to other CRM's like HubSpot, Salesforce Review collected by and hosted on G2.com. What problems is Pipedrive solving and how is that benefiting you? Organize the sales activity by providing clear and visual pipeline to track deals and leads activity and Improves the follow ups with reminder, task management and activity scheduling Saves time through workflow automation and reduced manually data entry Review collected by and hosted on G2.com. Show More Response from Jorge R. of Pipedrive [Editedit](https://www.g2.com/survey_responses/pipedrive-review-12987180/official_response/edit) Hi Karthick, Thank you for your thoughtful feedback! We're delighted to hear that Pipedrive's simplicity and ease of use have helped your team stay focused on selling instead of managing spreadsheets and manual data entry. It's great to know that the visual pipeline, activity reminders, task management, and automation features are helping you organize sales activities, improve follow-ups, and save time. We also appreciate your comments about advanced reporting, marketing automation, and customer service capabilities. Feedback like yours is valuable as we continue to evolve the platform and improve the experience for our customers. Best regards, Pipedrive Team Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Pipedrive? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Pipedrive ](https://www.g2.com/products/pipedrive/discussions/new) ![Tony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony B.") TB Tony Baldwin • Last activity about 2 months ago How are you handling bulk uploads in Pipedrive without breaking templates? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-are-you-handling-bulk-uploads-in-pipedrive-without-breaking-templates) SM Sasha Miller • Last activity over 1 year ago What is the best way to use email marketing with Pipedrive? 3 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) [ View all Discussions ](https://www.g2.com/products/pipedrive/discuss) ## Pricing Options Pricing provided by Pipedrive. ### Lite $24.00 1 Seats Per Month ### Growth $49.00 1 Seats Per Month ### Premium $79.00 1 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/pipedrive/pricing) Pipedrive Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/hubspot-sales-hub-vs-pipedrive) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-pipedrive) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d9d3ff178178a1f790a9d6114e104471/zoho-crm.png "Product Avatar Image") Zoho 4.1/5(2,947) [ Compare Now ](https://www.g2.com/compare/pipedrive-vs-zoho-crm) ##### ##### Pipedrive Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. 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