TS

Travis S.

Small-Business (50 or fewer emp.)

4/12/2024

"Pipedrive makes CRM easy!"

4.5/5

What do you like best about Pipedrive?

I like that it is a simple but powerful tool. It provides an easy-to-use web interface and mobile device apps. There are many features that I like, but the main features are:

- It integrates with Microsoft Exchange email, Teams, and other software.

- You can automate actions for follow-up, etc.

- It is easy to onboard people and has a very intuitive user interface.

- It allows for custom field creation to better classify customers, deals, etc.

- It has good reporting capabilities. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Pipedrive currently does not have a good solution for Microsoft Exchange Shared Mailboxes (non-licensed). If this issue was resolved, Pipedrive would get a solid 10 rating. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

Pipedrive provides a significantly better CRM than our ERP system provides natively. It allows for viewing of communication history with the customer. It also makes it easier to collect meaningful data for tracking deal status, won/lost reason, etc. Review collected by and hosted on G2.com.

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Response from Luiza Carvalho of Pipedrive

[Editedit](https://www.g2.com/survey_responses/pipedrive-review-9533939/official_response/edit)

Thank you very much for your feedback!

We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

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