Edit

AP

Verified User in Professional Training & Coaching

Mid-Market (51-1000 emp.)

3/3/2025

"Pinpoint Help Feature"

4/5

What do you like best about Pinpoint?

The Pinpoint live support feature has been a fantastic tool, especially during our Go-Live/Kick off. The whole support team are professional, informative and eager to help. The wait time for a response is extremely low, usually a response is given in under 5 minutes, which means you can action your query whilst it's fresh in your mind. Review collected by and hosted on G2.com.

What do you dislike about Pinpoint?

Visually not the most appealing, personally not a fan of the colours chosen. It can be a little clunky, though there are features that assist with getting around the system easily, I'm sure there will be more in the future and some is likely user error. Review collected by and hosted on G2.com.

Response from Ryan Lewendon of Pinpoint

edit

Thanks for the great feedback! We're glad the live support has been so helpful, especially during your implementation. The team work really hard to keep wait times to a minimum, so it's always great to see it called out here. Appreciate your thoughts on the visuals.

IJ

Isla J.

Research and Operations Lead

Small-Business (50 or fewer emp.)

5/8/2025

"Really easy to use - extremely efficient"

5/5

What do you like best about Pinpoint?

Clear, helps move candidates through the process well. Easy to use once you get used to the way things work! I use it daily - customer support is great too. Review collected by and hosted on G2.com.

What do you dislike about Pinpoint?

Nothing comes to mine - can take a while to learn how the platform works but once you are used to it, its really helpful Review collected by and hosted on G2.com.

Response from Ryan Lewendon of Pinpoint

edit

Thanks Isla!

Glad to hear Pinpoint’s made your day-to-day smoother, and that managing candidates all in one place has boosted your efficiency. Really appreciate the shoutout to our support team too!

And totally hear you on the learning curve, we’ll keep working to make that first-time experience even easier. Appreciate the review!

VW

Vicky W.

Head of HR

Mid-Market (51-1000 emp.)

11/7/2024

"Pinpoint has revolutionised the way we recruit and brought us huge success"

5/5

What do you like best about Pinpoint?

Pinpoint is simple to configure and easy to for hiring managers to navigate, it can be tailored to suit your organisational culture and tone and feel and this is something we had previously struggled to address with our existing recruitment practices.

It has brought about improved engagement with applicants and our hiring managers and reduced our time to hire.

We saw a successful return on investment in less than 6 months.

Our recruitment process has come more slick, consistent, transparent and fair as a result.

We have attracted exceptional talent who have gone one to become highly successful employees and I couldn't be happier with our system. Review collected by and hosted on G2.com.

What do you dislike about Pinpoint?

There is nothing I dislike, I would highly recommend it. Review collected by and hosted on G2.com.

What problems is Pinpoint solving and how is that benefiting you?

As a smaller company who is unable to attract candidates purely through brand, we are reaching a wider pool than we previously did.

The transparency of the system to all users is key as a small HR team.

It allows us run a fair and transparent recruitment process without any unintential bias and maintain applicant engagement. Review collected by and hosted on G2.com.

Response from Ryan Lewendon of Pinpoint

edit

Appreciate the wonderful feedback! We're thrilled to hear how Pinpoint has helped you create a fair, efficient, and engaging recruitment process, and that it’s delivering real results. It’s especially great to hear the system is helping you attract and retain top talent. Thanks again Vicky.

MK

Matius K.

COO

Small-Business (50 or fewer emp.)

11/1/2024

"Participation 2.0"

4.5/5

What do you like best about Pinpoint?

The ability for different interviewers to join in the platform as different roles, interview questions that could be ranked and weighted, having the hiring manager see how their panelist rated the candidates, and having candidate background and resume all in one platform. The analytics is super relevant and also a hiring manager ability to see what other hiring manager's questions is a time saver.

I also think the candidate experience in applying for jobs at our organization is so much better because, it is easer to apply to our jobs now, we can set automated replies, we also get to set different processes for stages of hiring that is transparent, and other internal processes can be customized to our needs. This makes our approach with new candidates more personable.

I highly recommend Pinpoint. Review collected by and hosted on G2.com.

What do you dislike about Pinpoint?

Apart that Pinpoint is easy to use, and that the customer support is superior...what is there to dislike? Review collected by and hosted on G2.com.

What problems is Pinpoint solving and how is that benefiting you?

Pinpoint automates paperwork, and candidate tracking that saves us / small business time. It's really not about "money" because it's hard to quantify what we now have, except with time: access candidate database, how they did, what are our updated hiring profile stats, and getting feedback from candidates on the process. My staff have sung praises for Pinpoint and how it has eased their ability to interview, and review candidates. Review collected by and hosted on G2.com.

Response from Ryan Lewendon of Pinpoint

edit

Thanks, Matius! We're so glad Pinpoint is making your hiring process more collaborative, efficient, and candidate-friendly. It’s great to hear how much your team values the platform. We really appreciate the high recommendation!

SL

Suzi L.

Head of People

Mid-Market (51-1000 emp.)

4/2/2025

"Intuitive and simple system to use"

4.5/5

What do you like best about Pinpoint?

I like that Pinpoint that makes communication with candidates across multiple vacancies easy and accessible. Being a new user I have easily been able to navigate the platform and have been impressed with the ability to tailor communications and align them with our brand. It doesn't feel like you are communicating via an ATS and feels a lot more personal. You can check in daily and it is easy to navigate and use in all the parts that I need. Review collected by and hosted on G2.com.

What do you dislike about Pinpoint?

I don't find the guides very useful - I find speaking to colleagues or the very prompt help desk much better. Review collected by and hosted on G2.com.

Response from Ryan Lewendon of Pinpoint

edit

Thanks for the lovely feedback Suzi! We're glad Pinpoint makes candidate communication feel more personal and easy to manage. Appreciate the note on the guides too – that’s really helpful feedback. Glad the team are giving you the help you need.

FS

Faye S.

Recruitment Manager

Mid-Market (51-1000 emp.)

10/9/2024

"Positive experience all round!"

5/5

What do you like best about Pinpoint?

Pinpoint is potentially the most user friendly ATS I have ever used, it was easy to get set up, felt supported through the implementation and it has required minimum time in training hiring managers and interviewers on how to use the various features due to its user friendly nature.

There are also always improvements/changes being made which are not mandatory, so if something already works for us as it is, we can keep it that way.

Working with Rachel at Pinpoint through the implementation was also great, she kept us in line and on time to hit our go-live date. She took the time to really understand what we needed, so we could set up Pinpoint in a way that worked for us. Review collected by and hosted on G2.com.

What do you dislike about Pinpoint?

There are still some areas for improvement, as there is with all systems. The main thing we would change is the ability to instantly see 1st interview scorecards when conducting a 2nd interview. The info is accessible within Pinpoint, however some interviewers will not follow the clicks to review the scorecard before a 2nd interview Review collected by and hosted on G2.com.

What problems is Pinpoint solving and how is that benefiting you?

Pinpoint is saving our recruitment team time, which was previously spent carrying out manual admin tasks (emailing candidates, scheduling interviews etc.) Using Pinpoint has allowed the team more time to consider direct sourcing. We are also seeing more detailed interview notes and feedback with the use of scorecards from our interviewers, often provided directly after the interview - which speeds up our recruitment process and reduces the recruitment teams time in chasing feedback.

We have also implemented Pinpoint for our Early Talent recruitment and the process and automations have saved a huge amount of time in the processing of large batches of candidates and scoring for assessment.

Having both our Experienced Hire and Early Talent teams using the same ATS has also gained positive feedback from many of the SLT and wider teams involved in the recruitment processes. We are able to pull reports on ED&I and also the processes to see where there might be delays and make changes accordingly to improve. Since moving to Pinpoint we are receiving more direct applications - potentially due to the ease of use in applying to jobs and visually appealling careers page/jobs Review collected by and hosted on G2.com.

Response from Ryan Lewendon of Pinpoint

edit

Thanks so much Faye for the in-depth review. We're thrilled to hear how much time Pinpoint is saving your team and how well it's supporting both experienced hire and early hire recruitment. Huge thanks for the kind words about Rachel – we’ll pass them along! We appreciate the feedback on scorecard visibility too and are always looking for ways to make things even better.

KL

Konrad L.

People, Systems & Insights Analyst

Mid-Market (51-1000 emp.)

10/3/2024

"Good ATS"

4/5

What do you like best about Pinpoint?

Really easy to navigate the day to day use for recruiters and hiring managers. Great careers site and job advert templates. I use it everyday and never had any major issues that stopped me from doing my job. Their customer support and account managers are always eager to help, no matter how big or small the problem/enquiry is. Review collected by and hosted on G2.com.

What do you dislike about Pinpoint?

The reporting hub is getting better but there's still a lof of room for improvement. I'd also like to see some new AI features that many other ATS' are implementing.

Some parts of the system such as templates, can be a bit all over the place, and setting them up during implementation or editing them after can be slightly confusing at times.

Wish it intergrated better with some systems, though it does a great job with others. Review collected by and hosted on G2.com.

What problems is Pinpoint solving and how is that benefiting you?

I think Pinpoint has certainly improved the experience we're bale to provide to our candidates. They make scheduling interviews super easy, which saves time as it reduces a lot of the back and dorth we used to have to do with candidates. Scorecards are easy to set up and use, allowing for a fair comparison of candidates. They're constantly bringing out new features which also improve the system. Review collected by and hosted on G2.com.

Response from Ryan Lewendon of Pinpoint

edit

Thanks for the review Konrad! We're glad Pinpoint is helping streamline your day-to-day work and improve the candidate experience. Appreciate your fair feedback on reporting, templates, and integrations — all really helpful as we continue to grow and improve the platform.

AC

Adam C.

Head of Learning & Talent

Mid-Market (51-1000 emp.)

9/13/2024

"Great Service and Great Product"

4.5/5

What do you like best about Pinpoint?

The system is really easy to use. It's very intuitive and can easily be picked up by anyone using it.

The support from the team from implementation to ongoing customer support is amazing. There's always someone on hand to help and the ongoing support I've received from our Customer Success Manager (Rachel Larkin) has been faultless.

The system itself does everything we need an ATS to do and more. I especially like how easy it is to integrate with our existing jobs boards, calendars and the native integration with DropBox Sign makes issueing offers and contract super easy. Review collected by and hosted on G2.com.

What do you dislike about Pinpoint?

Haven't really come across any downsides with PinPoint as of yet. Review collected by and hosted on G2.com.

What problems is Pinpoint solving and how is that benefiting you?

PinPoint has streamlined our recruitment processes across the business reducing admin from the recruitment process and increasing the time to hire new candidates.

It has also enhanced our candidate experience since it's implementation.

The annonymised screen feature is particuarly useful and has enabled our business to gain our status as a 'Disability Confident' employer. Review collected by and hosted on G2.com.

Response from Ryan Lewendon of Pinpoint

edit

Nice, thanks Adam! We're so pleased to hear Pinpoint is making a real impact on your recruitment process and candidate experience. Huge thanks for the shoutout to Rachel — and congrats on achieving 'Disability Confident' status! Appreciate your thoughts.

JB

Joanna B.

Head of Talent

Mid-Market (51-1000 emp.)

11/18/2024

"Very customisable ATS with Excellent Support and Insights"

5/5

What do you like best about Pinpoint?

The implementation and integration process was smooth and well-supported, with a responsive and knowledgeable support team that guided us every step of the way. The ability to customised templates and the number of features have enabled us to personalise our setup for each role in the business, making sure all candidates get the best experience and we set them up for success during their interview process. Although we are fairly new users of Pinpoint, the data reporting and dashboards have been fantastic, providing detailed insights that will only become more valuable as we gather additional data which we havce been missing as a business in pur previous platform. Review collected by and hosted on G2.com.

What do you dislike about Pinpoint?

Occasionally navigation between sections feels less intuitive than expected, which can slow down the managers when using the platform. Despite these minor adjustment getting familar with a new platform, the ease of implementation, frequent use and exceptional customer support have made the transition to Pinpoint seamless and highly effective for our team. Review collected by and hosted on G2.com.

What problems is Pinpoint solving and how is that benefiting you?

As a scaling business that has grown by 50% this year and is expanding into the EU market, Pinpoint helps us maintain a consistent and seamless approach to candidate experience and onboarding. The platform suits our recruitment efforts, streamlines workflows and ensures we deliver a high-quality and uniform process across the entire business, supporting our growth and future ambitions! Review collected by and hosted on G2.com.

Response from Ryan Lewendon of Pinpoint

edit

Thanks for the thoughtful review Joanna! We're so glad the customisation, insights, and support have helped you create a consistent and high-quality hiring experience during such rapid growth. Appreciate the feedback on navigation – we hear you on that and are always looking to improve.

JK

Joshua K.

Chief of Staff

Small-Business (50 or fewer emp.)

4/1/2025

"Great customer service"

4/5

What do you like best about Pinpoint?

I received prompt customer support as soon as I encountered a problem using the in app chat system. Review collected by and hosted on G2.com.

What do you dislike about Pinpoint?

Sometimes i find the flows a bit difficult to follow, but I am getting used to the interface slowly. Review collected by and hosted on G2.com.

Response from Ryan Lewendon of Pinpoint

edit

Thanks, Joshua! We're glad our support team was there when you needed help. Appreciate your feedback on the interface – we're always working to make things smoother.