Pinpoint is a complex yet well-designed application tracking system made for vast or small recruitment streams. Meaning, it is designed to manage any number of applicants, and you can rest assured that they will receive a smooth recruitment process.

Definitely a high praise to their account management team, who take care of their clients – they actually care, listen, and try to help as much as possible. They schedule monthly calls to check in with their clients and introduce them to the newest developments. Review collected by and hosted on G2.com.

While Pinpoint is a well-designed application tracking system, it has its flaws. If there is a minor yet significant technical issue in the pipeline, automation, or data report, it takes them a considerable amount of time to resolve it. Big issues – immediate resolution – but small ones are often left unsolved until they have become bigger to be noticed. Review collected by and hosted on G2.com.

self-scheduling is the main thing, it has saved our talent function a lot of time Review collected by and hosted on G2.com.

the template setting process is very manual and repetitive. i think pinpoint is definitely better suited for larger organisations/orgs with higher hiring (lol) needs. when we are running recruitment for a role, which is really only a handful of times a year, i find myself getting stuck because a certain stage doesnt have a template, but that template doesn't exist, so i need to make a new one, then assign it, etc etc. i think it can get very long very quickly, and there could be an easier, smoother way of assigning stages than the flow at the moment. i also find the interface gets very stale after a while. there is just a lot of info at all times. this is rambling a bit! Review collected by and hosted on G2.com.

I like that Pinpoint offers a great balance between cost and capabilities, allowing us to host our own jobs. The interface is manageable for both a company and an individual, even without a large recruiting team. The automation features in Pinpoint provide valuable support, making processes less complex and more manageable. I appreciate how it streamlines our workflow, such as processing applications, queuing, evaluating resumes, and moving applicants through a defined process with built-in guardrails. This greatly improves efficiency compared to our previous manual processes with SharePoint and calendar invites. Review collected by and hosted on G2.com.

Our biggest challenge right now is that we do not have our calendar successfully linked to the scheduling interface. This is a major pain, but we think it's because of new security policies on our calendars that is blocking that, and it's something we would have to resolve internally. I also think that it takes a lot of clicks to reject a candidate; I wish there was a one-click reject feature that would file them as underqualified, tag them based on the stage, and send a pre-selected email. Review collected by and hosted on G2.com.

I find the automations in Pinpoint to be a real superpower, as they are massive time savers for hiring teams and improve the candidate experience by increasing communication frequency and clarity. The AI features are great too, helping my team with candidate prioritization. I'm excited about testing out the new MCP connector as well. The built-in support chat is amazing and a game changer, ensuring my team can get support quickly in real time instead of sending in a support ticket. Also, the initial setup of Pinpoint was very easy. Review collected by and hosted on G2.com.

Some of the UX could be improved, the information density is low, and as a result it makes the user scroll more than I'd like. Review collected by and hosted on G2.com.

Automations have saved us a lot of time and helped us focus on the right candidates for our roles. The features that let us customise our workflows have been especially useful, and they’ve made our process feel much more streamlined. The new AI features are also a great tool for generating quick replies to emails when we need to respond fast. Review collected by and hosted on G2.com.

When adding a role across multiple locations, both internal and external employees have found it difficult to establish the correct links for sending referrals. Tag management is also frustrating: not being able to move or edit tags without deleting them and having to start again makes the process unnecessarily difficult. Review collected by and hosted on G2.com.

I use Pinpoint for our ATS, and it's integral in reducing the admin tasks we have to do around each job and interviews. The automations and workflows allow us to have minimal admin by automating the booking of interviews and moving candidates between stages. The pre-onboarding portal is fantastic, enabling us to have a 100% sign-start ratio over the past 3.5 years, which is huge for us. We can keep in touch with new starters even with a three-month notice period. Their development teams are great—they listen to our issues and improvements and implement them in their roadmap. The implementation team was excellent, guiding us through the setup and providing extensive training, making the process quick and easy to upload candidates. I also appreciate how Pinpoint integrates with Zinc for background checking and Power Automate. Review collected by and hosted on G2.com.

Nothing at the moment Review collected by and hosted on G2.com.

Pinpoint is a fantastic ATS, the UI and UX is second to none. One of the main reasons we went with Pinpoint is because it was so user friendly, a great price and also came with the onboarding portal included which has revolutionised our onboarding journey for our candidates who previously were having to print their contracts to sign.

We have integrated our ATS also with our HR system making onboarding new employees into the system so much quicker!

The teams are all incredible offering friendly support and solutions which make the system consistently better including the AI fields which has helped myself, the sole person responsible for recruitment, able to prioritise the best candidates.

5 out of 5! Review collected by and hosted on G2.com.

The only thing I would like to see within the system is a chatbot for candidates on our careers page so they can get answers to any questions quickly or come through to myself on a live chat. Review collected by and hosted on G2.com.

What stands out most is Pinpoint’s speed and reliability. It enables a smooth, efficient hiring process and gives confidence that everything is tracked and managed effectively. Review collected by and hosted on G2.com.

The insights and reporting would work better if they were more customisable and easier to tailor to my needs. Review collected by and hosted on G2.com.

I use Pinpoint for supporting recruitment for the FIFA World Cup 2026. I find the platform's simplicity really beneficial, especially for a large, fast-growing organization like ours. The user interface is easy for our many hiring managers to quickly learn and use, which significantly reduces the time needed to train them on the tool. This ease maximizes our focus on recruitment rather than extensive training. Additionally, having guides and easy access to the support team for troubleshooting issues is a huge plus. Review collected by and hosted on G2.com.

Given Pinpoint is a growing, fairly new tool, it does take some time to set up new features or does require many touchpoints with the team to get features added that would be helpful for our higher volumes. For instance, manually adding hundreds of jobs one by one into the platform. Our organization also required many specific settings or fields to be added to our jobs due to the many details we need to include in roles for reporting and offer letters. Review collected by and hosted on G2.com.

I really like that Pinpoint is very user-friendly and easy to use. The platform is also very smooth, making it accessible for anyone, even if they don't have prior knowledge about it. The entire design makes it easy to handle, which is great for freshers too. Pinpoint allows us to manage our daily activities and talent acquisition smoothly, so there's no need to switch to another product. The initial setup is very easy and doesn't take much time, which adds to the convenience. Review collected by and hosted on G2.com.

I haven't faced any issue using this system for one year, but if they can enhance the features and add more filters, it would make it easier for us and the talent acquisition team to get visibility on the reporting and obtain the correct data. Review collected by and hosted on G2.com.