Best Digital Experience Monitoring (DEM) Software

Tian Lin
TL
Researched and written by Tian Lin

Digital experience monitoring (DEM) software is used to discover, track, and optimize web-based resources and the end-user experience. These tools monitor traffic, user behavior, and a number of additional factors to help businesses understand their products’ performance and usability. DEM products integrate active, or simulated, traffic monitoring and real-user monitoring to analyze both theoretical performance and real-user experience. These tools provide analytical tools for examining and improving application and site performance. They also help businesses understand how visitors navigate through their site and discover where end-user experience appears to suffer.

There is some overlap between DEM solutions and application performance monitoring software, but performance only covers one component of the digital experience. While DEM products may have less technical analysis and logging functionality when compared to APM software, these solutions do provide additional user experience monitoring and optimization capabilities.

To qualify for inclusion in the Digital Experience Monitoring category, a product must:

Provide end-user experience monitoring capabilities
Constantly monitor application performance
Integrate active and passive user monitoring
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Best Digital Experience Monitoring (DEM) Software At A Glance

Leader:
Highest Performer:
Easiest to Use:
Top Trending:
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Top Trending:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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57 Listings in Digital Experience Monitoring (DEM) Available
(694)4.4 out of 5
Optimized for quick response
3rd Easiest To Use in Digital Experience Monitoring (DEM) software
View top Consulting Services for Datadog
Entry Level Price:$0 Per host, per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

    Users
    • Software Engineer
    • DevOps Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Datadog Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    145
    Monitoring
    144
    Real-time Monitoring
    122
    Features
    93
    Analytics
    88
    Cons
    Expensive
    92
    Learning Curve
    73
    Pricing Issues
    71
    Cost
    65
    Learning Difficulty
    56
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Datadog features and usability ratings that predict user satisfaction
    10.0
    Behavioral Analysis
    Average: 8.2
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Real-Time Monitoring
    Average: 9.0
    10.0
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Datadog
    Company Website
    Year Founded
    2010
    HQ Location
    New York
    Twitter
    @datadoghq
    50,886 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,625 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

Users
  • Software Engineer
  • DevOps Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Mid-Market
  • 33% Enterprise
Datadog Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
145
Monitoring
144
Real-time Monitoring
122
Features
93
Analytics
88
Cons
Expensive
92
Learning Curve
73
Pricing Issues
71
Cost
65
Learning Difficulty
56
Datadog features and usability ratings that predict user satisfaction
10.0
Behavioral Analysis
Average: 8.2
8.5
Has the product been a good partner in doing business?
Average: 9.1
10.0
Real-Time Monitoring
Average: 9.0
10.0
Alerts
Average: 8.8
Seller Details
Seller
Datadog
Company Website
Year Founded
2010
HQ Location
New York
Twitter
@datadoghq
50,886 Twitter followers
LinkedIn® Page
www.linkedin.com
10,625 employees on LinkedIn®
(602)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Digital Experience Monitoring (DEM) software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

    Users
    • Digital Analyst
    • Digital Experience Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 45% Enterprise
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Contentsquare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    40
    Analytics
    32
    Ease of Use
    32
    Customer Understanding
    22
    Journey Analysis
    20
    Cons
    Complex Features
    11
    Missing Features
    11
    Complexity
    10
    Improvements Needed
    10
    Learning Curve
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Contentsquare features and usability ratings that predict user satisfaction
    9.6
    Behavioral Analysis
    Average: 8.2
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Real-Time Monitoring
    Average: 9.0
    8.7
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,584 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

Users
  • Digital Analyst
  • Digital Experience Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 45% Enterprise
  • 32% Mid-Market
Contentsquare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
40
Analytics
32
Ease of Use
32
Customer Understanding
22
Journey Analysis
20
Cons
Complex Features
11
Missing Features
11
Complexity
10
Improvements Needed
10
Learning Curve
10
Contentsquare features and usability ratings that predict user satisfaction
9.6
Behavioral Analysis
Average: 8.2
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.9
Real-Time Monitoring
Average: 9.0
8.7
Alerts
Average: 8.8
Seller Details
Company Website
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,584 Twitter followers
LinkedIn® Page
www.linkedin.com
1,715 employees on LinkedIn®
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(468)4.4 out of 5
Optimized for quick response
4th Easiest To Use in Digital Experience Monitoring (DEM) software
Entry Level Price:Starting at $18.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IBM Instana discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and upd

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • IBM Instana Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    132
    Monitoring
    116
    Real-time Monitoring
    107
    Monitoring Capabilities
    99
    Easy Setup
    69
    Cons
    Expensive
    48
    Learning Curve
    40
    User Interface Issues
    40
    Pricing Issues
    39
    Difficult Learning
    36
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IBM Instana features and usability ratings that predict user satisfaction
    9.2
    Behavioral Analysis
    Average: 8.2
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Real-Time Monitoring
    Average: 9.0
    10.0
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IBM
    Company Website
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    708,744 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339,241 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IBM Instana discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and upd

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 37% Enterprise
IBM Instana Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
132
Monitoring
116
Real-time Monitoring
107
Monitoring Capabilities
99
Easy Setup
69
Cons
Expensive
48
Learning Curve
40
User Interface Issues
40
Pricing Issues
39
Difficult Learning
36
IBM Instana features and usability ratings that predict user satisfaction
9.2
Behavioral Analysis
Average: 8.2
8.5
Has the product been a good partner in doing business?
Average: 9.1
10.0
Real-Time Monitoring
Average: 9.0
10.0
Alerts
Average: 8.8
Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
708,744 Twitter followers
LinkedIn® Page
www.linkedin.com
339,241 employees on LinkedIn®
(1,360)4.5 out of 5
6th Easiest To Use in Digital Experience Monitoring (DEM) software
Entry Level Price:Starts at $69 per mon...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 69% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dynatrace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    84
    Debugging
    53
    Insights
    47
    Features
    44
    Monitoring
    44
    Cons
    Learning Curve
    43
    Missing Features
    39
    Complexity
    29
    UX Improvement
    26
    Learning Difficulty
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dynatrace features and usability ratings that predict user satisfaction
    8.5
    Behavioral Analysis
    Average: 8.2
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Real-Time Monitoring
    Average: 9.0
    8.6
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dynatrace
    Year Founded
    2005
    HQ Location
    Boston, MA
    Twitter
    @Dynatrace
    18,650 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,800 employees on LinkedIn®
    Ownership
    NYSE: DT
Product Description
How are these determined?Information
This description is provided by the seller.

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 69% Enterprise
  • 23% Mid-Market
Dynatrace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
84
Debugging
53
Insights
47
Features
44
Monitoring
44
Cons
Learning Curve
43
Missing Features
39
Complexity
29
UX Improvement
26
Learning Difficulty
25
Dynatrace features and usability ratings that predict user satisfaction
8.5
Behavioral Analysis
Average: 8.2
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.2
Real-Time Monitoring
Average: 9.0
8.6
Alerts
Average: 8.8
Seller Details
Seller
Dynatrace
Year Founded
2005
HQ Location
Boston, MA
Twitter
@Dynatrace
18,650 Twitter followers
LinkedIn® Page
www.linkedin.com
5,800 employees on LinkedIn®
Ownership
NYSE: DT
(804)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Digital Experience Monitoring (DEM) software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

    Users
    • Digital Analyst
    • Product Owner
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 77% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    210
    Session Replay
    190
    Insights
    174
    Helpful
    132
    Customer Understanding
    122
    Cons
    Session Issues
    70
    Not Intuitive
    65
    Session Management
    62
    Learning Curve
    61
    Missing Features
    54
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Glassbox features and usability ratings that predict user satisfaction
    9.9
    Behavioral Analysis
    Average: 8.2
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Real-Time Monitoring
    Average: 9.0
    9.9
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,821 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    266 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

Users
  • Digital Analyst
  • Product Owner
Industries
  • Financial Services
  • Insurance
Market Segment
  • 77% Enterprise
  • 18% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
210
Session Replay
190
Insights
174
Helpful
132
Customer Understanding
122
Cons
Session Issues
70
Not Intuitive
65
Session Management
62
Learning Curve
61
Missing Features
54
Glassbox features and usability ratings that predict user satisfaction
9.9
Behavioral Analysis
Average: 8.2
9.9
Has the product been a good partner in doing business?
Average: 9.1
10.0
Real-Time Monitoring
Average: 9.0
9.9
Alerts
Average: 8.8
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,821 Twitter followers
LinkedIn® Page
www.linkedin.com
266 employees on LinkedIn®
(585)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Digital Experience Monitoring (DEM) software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • New Relic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    97
    Real-time Monitoring
    95
    Monitoring
    75
    Insights
    69
    Analytics
    62
    Cons
    Expensive
    63
    Pricing Issues
    53
    Complexity
    50
    Learning Curve
    50
    Complex Setup
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • New Relic features and usability ratings that predict user satisfaction
    9.0
    Behavioral Analysis
    Average: 8.2
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Real-Time Monitoring
    Average: 9.0
    9.1
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    New Relic
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @newrelic
    65,916 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,029 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 30% Enterprise
New Relic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
97
Real-time Monitoring
95
Monitoring
75
Insights
69
Analytics
62
Cons
Expensive
63
Pricing Issues
53
Complexity
50
Learning Curve
50
Complex Setup
38
New Relic features and usability ratings that predict user satisfaction
9.0
Behavioral Analysis
Average: 8.2
8.5
Has the product been a good partner in doing business?
Average: 9.1
9.5
Real-Time Monitoring
Average: 9.0
9.1
Alerts
Average: 8.8
Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
65,916 Twitter followers
LinkedIn® Page
www.linkedin.com
3,029 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Conviva is a SaaS platform for digital experience and AI agent analytics and monitoring that connects real consumer interactions to real outcomes. Using full-census client-side telemetry and a patente

    Users
    No information available
    Industries
    • Broadcast Media
    • Entertainment
    Market Segment
    • 52% Enterprise
    • 44% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Conviva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Insights
    32
    Analytics
    22
    Real-time Insights
    18
    Dashboard Customization
    14
    Cons
    Steep Learning Curve
    18
    Learning Curve
    16
    Not Intuitive
    11
    Dashboard Issues
    9
    Missing Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Conviva features and usability ratings that predict user satisfaction
    8.6
    Behavioral Analysis
    Average: 8.2
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Real-Time Monitoring
    Average: 9.0
    8.8
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Conviva
    Company Website
    Year Founded
    2006
    HQ Location
    Foster City, CA
    Twitter
    @conviva
    12,744 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    563 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Conviva is a SaaS platform for digital experience and AI agent analytics and monitoring that connects real consumer interactions to real outcomes. Using full-census client-side telemetry and a patente

Users
No information available
Industries
  • Broadcast Media
  • Entertainment
Market Segment
  • 52% Enterprise
  • 44% Mid-Market
Conviva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Insights
32
Analytics
22
Real-time Insights
18
Dashboard Customization
14
Cons
Steep Learning Curve
18
Learning Curve
16
Not Intuitive
11
Dashboard Issues
9
Missing Features
8
Conviva features and usability ratings that predict user satisfaction
8.6
Behavioral Analysis
Average: 8.2
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.8
Real-Time Monitoring
Average: 9.0
8.8
Alerts
Average: 8.8
Seller Details
Seller
Conviva
Company Website
Year Founded
2006
HQ Location
Foster City, CA
Twitter
@conviva
12,744 Twitter followers
LinkedIn® Page
www.linkedin.com
563 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cyara is a customer experience (CX) assurance platform designed to help organizations optimize their customer interactions across every communication channel. As a leader in AI-powered CX assurance, C

    Users
    No information available
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 66% Enterprise
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Cyara Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    8
    Customer Support
    8
    Ease of Use
    6
    Helpful
    6
    Time-saving
    5
    Cons
    Learning Curve
    3
    Complexity
    2
    Poor UI
    2
    Slow Loading
    2
    Slow Performance
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cyara Platform features and usability ratings that predict user satisfaction
    7.7
    Behavioral Analysis
    Average: 8.2
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Real-Time Monitoring
    Average: 9.0
    10.0
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cyara
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, California
    Twitter
    @cyara
    4 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    373 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cyara is a customer experience (CX) assurance platform designed to help organizations optimize their customer interactions across every communication channel. As a leader in AI-powered CX assurance, C

Users
No information available
Industries
  • Insurance
  • Financial Services
Market Segment
  • 66% Enterprise
  • 24% Small-Business
Cyara Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
8
Customer Support
8
Ease of Use
6
Helpful
6
Time-saving
5
Cons
Learning Curve
3
Complexity
2
Poor UI
2
Slow Loading
2
Slow Performance
2
Cyara Platform features and usability ratings that predict user satisfaction
7.7
Behavioral Analysis
Average: 8.2
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.5
Real-Time Monitoring
Average: 9.0
10.0
Alerts
Average: 8.8
Seller Details
Seller
Cyara
Company Website
Year Founded
2006
HQ Location
Redwood City, California
Twitter
@cyara
4 Twitter followers
LinkedIn® Page
www.linkedin.com
373 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

    Users
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Games
    Market Segment
    • 47% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rakuten SixthSense Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    11
    Alerting System
    9
    Customer Support
    9
    Ease of Use
    9
    Implementation Ease
    9
    Cons
    Complex Setup
    3
    Poor Documentation
    3
    Alert Issues
    2
    Inefficient Alert System
    2
    Insufficient Information
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Bengaluru, IN
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
    Ownership
    TYO: 4755
Product Description
How are these determined?Information
This description is provided by the seller.

In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

Users
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Games
Market Segment
  • 47% Enterprise
  • 38% Mid-Market
Rakuten SixthSense Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
11
Alerting System
9
Customer Support
9
Ease of Use
9
Implementation Ease
9
Cons
Complex Setup
3
Poor Documentation
3
Alert Issues
2
Inefficient Alert System
2
Insufficient Information
2
Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
0.0
No information available
9.2
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2016
HQ Location
Bengaluru, IN
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Ownership
TYO: 4755
(106)4.6 out of 5
10th Easiest To Use in Digital Experience Monitoring (DEM) software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ManageEngine Applications Manager is an application performance & IT infrastructure monitoring solution that is designed to combat modern infrastructure problems and ensure that your business and

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ManageEngine Applications Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    21
    Monitoring Capabilities
    18
    Monitoring Features
    14
    Real-time Monitoring
    14
    Ease of Use
    12
    Cons
    Limited Features
    9
    Feature Limitations
    6
    Integration Issues
    6
    Learning Curve
    6
    Limited Customization
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ManageEngine Applications Manager features and usability ratings that predict user satisfaction
    8.7
    Behavioral Analysis
    Average: 8.2
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Real-Time Monitoring
    Average: 9.0
    9.2
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    137,095 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

ManageEngine Applications Manager is an application performance & IT infrastructure monitoring solution that is designed to combat modern infrastructure problems and ensure that your business and

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Mid-Market
  • 41% Enterprise
ManageEngine Applications Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
21
Monitoring Capabilities
18
Monitoring Features
14
Real-time Monitoring
14
Ease of Use
12
Cons
Limited Features
9
Feature Limitations
6
Integration Issues
6
Learning Curve
6
Limited Customization
6
ManageEngine Applications Manager features and usability ratings that predict user satisfaction
8.7
Behavioral Analysis
Average: 8.2
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.3
Real-Time Monitoring
Average: 9.0
9.2
Alerts
Average: 8.8
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,095 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
(26)4.6 out of 5
13th Easiest To Use in Digital Experience Monitoring (DEM) software
Entry Level Price:Starting at $1,233.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ManageEngine OpManager Plus is a comprehensive IT operations management solution. Monitor networks, servers, IP addresses, switch ports, and storage devices from a single dashboard. Manage bandwidth,

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 65% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ManageEngine OpManager Plus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    14
    Alert Notifications
    13
    Real-time Monitoring
    10
    System Monitoring
    10
    Ease of Use
    8
    Cons
    Clunky Interface
    5
    Complex Configuration
    5
    Complex Setup
    5
    Installation
    5
    Not User-Friendly
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ManageEngine OpManager Plus features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    137,095 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

ManageEngine OpManager Plus is a comprehensive IT operations management solution. Monitor networks, servers, IP addresses, switch ports, and storage devices from a single dashboard. Manage bandwidth,

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 65% Mid-Market
  • 23% Enterprise
ManageEngine OpManager Plus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
14
Alert Notifications
13
Real-time Monitoring
10
System Monitoring
10
Ease of Use
8
Cons
Clunky Interface
5
Complex Configuration
5
Complex Setup
5
Installation
5
Not User-Friendly
5
ManageEngine OpManager Plus features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,095 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
(804)4.3 out of 5
Optimized for quick response
9th Easiest To Use in Digital Experience Monitoring (DEM) software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibil

    Users
    • Network Engineer
    • Network Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 46% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SolarWinds Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    64
    Monitoring
    63
    Monitoring Performance
    55
    Monitoring Capabilities
    51
    User Interface
    41
    Cons
    Expensive
    35
    Learning Curve
    21
    Integration Issues
    20
    Complex Setup
    19
    Configuration Difficulty
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SolarWinds Observability features and usability ratings that predict user satisfaction
    7.2
    Behavioral Analysis
    Average: 8.2
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Real-Time Monitoring
    Average: 9.0
    8.3
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,642 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,825 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibil

Users
  • Network Engineer
  • Network Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 46% Enterprise
  • 37% Mid-Market
SolarWinds Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
64
Monitoring
63
Monitoring Performance
55
Monitoring Capabilities
51
User Interface
41
Cons
Expensive
35
Learning Curve
21
Integration Issues
20
Complex Setup
19
Configuration Difficulty
18
SolarWinds Observability features and usability ratings that predict user satisfaction
7.2
Behavioral Analysis
Average: 8.2
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.3
Real-Time Monitoring
Average: 9.0
8.3
Alerts
Average: 8.8
Seller Details
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,642 Twitter followers
LinkedIn® Page
www.linkedin.com
2,825 employees on LinkedIn®
(112)4.5 out of 5
Optimized for quick response
12th Easiest To Use in Digital Experience Monitoring (DEM) software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Internet relies on Catchpoint Global 5000 companies, top online retailers, financial services, cloud infrastructure and services companies, and xSPs trust Catchpoint’s Internet Performance Mo

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 65% Enterprise
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Catchpoint Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Issue Detection
    6
    Monitoring
    5
    Customer Support
    4
    Alerting Features
    3
    Alerting Systems
    3
    Cons
    Expensive
    4
    Difficult Learning
    3
    Learning Curve
    3
    Pricing Issues
    3
    Complex Configuration
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Catchpoint features and usability ratings that predict user satisfaction
    8.6
    Behavioral Analysis
    Average: 8.2
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Real-Time Monitoring
    Average: 9.0
    9.0
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2008
    HQ Location
    New York
    Twitter
    @Catchpoint
    4,696 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    212 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Internet relies on Catchpoint Global 5000 companies, top online retailers, financial services, cloud infrastructure and services companies, and xSPs trust Catchpoint’s Internet Performance Mo

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 65% Enterprise
  • 22% Mid-Market
Catchpoint Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Issue Detection
6
Monitoring
5
Customer Support
4
Alerting Features
3
Alerting Systems
3
Cons
Expensive
4
Difficult Learning
3
Learning Curve
3
Pricing Issues
3
Complex Configuration
2
Catchpoint features and usability ratings that predict user satisfaction
8.6
Behavioral Analysis
Average: 8.2
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.3
Real-Time Monitoring
Average: 9.0
9.0
Alerts
Average: 8.8
Seller Details
Company Website
Year Founded
2008
HQ Location
New York
Twitter
@Catchpoint
4,696 Twitter followers
LinkedIn® Page
www.linkedin.com
212 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time. With built-in AI and powerful ecosystem integrations, ThousandEyes enables IT

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Networking
    Market Segment
    • 79% Enterprise
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ThousandEyes Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    2
    Insights
    2
    Issue Detection
    2
    Monitoring
    2
    Reliability
    2
    Cons
    Complex Configuration
    2
    Complex Interface
    1
    Complex Setup
    1
    Configuration Difficulties
    1
    Difficult Learning
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ThousandEyes features and usability ratings that predict user satisfaction
    9.4
    Behavioral Analysis
    Average: 8.2
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Real-Time Monitoring
    Average: 9.0
    9.4
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,498 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time. With built-in AI and powerful ecosystem integrations, ThousandEyes enables IT

Users
No information available
Industries
  • Information Technology and Services
  • Computer Networking
Market Segment
  • 79% Enterprise
  • 11% Mid-Market
ThousandEyes Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
2
Insights
2
Issue Detection
2
Monitoring
2
Reliability
2
Cons
Complex Configuration
2
Complex Interface
1
Complex Setup
1
Configuration Difficulties
1
Difficult Learning
1
ThousandEyes features and usability ratings that predict user satisfaction
9.4
Behavioral Analysis
Average: 8.2
8.9
Has the product been a good partner in doing business?
Average: 9.1
10.0
Real-Time Monitoring
Average: 9.0
9.4
Alerts
Average: 8.8
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,498 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
Ownership
NASDAQ:CSCO
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zipy is a trusted digital experience platform which combines session replay, frontend error monitoring, product analytics and prioritisation into one while ensuring privacy and security. What can yo

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zipy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    9
    Session Replay
    9
    Ease of Use
    8
    Issue Detection
    6
    Tracking
    6
    Cons
    Session Issues
    4
    Session Management
    4
    Error Handling
    3
    Missing Features
    3
    Slow Loading
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zipy features and usability ratings that predict user satisfaction
    10.0
    Behavioral Analysis
    Average: 8.2
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Real-Time Monitoring
    Average: 9.0
    9.7
    Alerts
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zipy
    Year Founded
    2020
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zipy is a trusted digital experience platform which combines session replay, frontend error monitoring, product analytics and prioritisation into one while ensuring privacy and security. What can yo

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 22% Mid-Market
Zipy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
9
Session Replay
9
Ease of Use
8
Issue Detection
6
Tracking
6
Cons
Session Issues
4
Session Management
4
Error Handling
3
Missing Features
3
Slow Loading
3
Zipy features and usability ratings that predict user satisfaction
10.0
Behavioral Analysis
Average: 8.2
9.9
Has the product been a good partner in doing business?
Average: 9.1
10.0
Real-Time Monitoring
Average: 9.0
9.7
Alerts
Average: 8.8
Seller Details
Seller
Zipy
Year Founded
2020
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®