--- title: Ping Identity Reviews meta\_title: 'Ping Identity Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 124 reviews by the users' company size, role or industry to find out how Ping Identity works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 124 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- ### Ping Identity Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **responsive customer management** in Ping Identity, appreciating the ease of configuration and collaboration. [(2 mentions)](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=2093477&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Ping Identity, finding it simple to configure and manage applications. [(2 mentions)](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=1308261&qs=pros-and-cons#reviews) Users appreciate the **adaptability** of Ping Identity, enjoying seamless app configuration and management experiences. [(1 mentions)](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=2507999&qs=pros-and-cons#reviews) Users value the **easy app configuration and management** capabilities in Ping Identity, enhancing their maintenance experience. [(1 mentions)](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=2508008&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** of Ping Identity, highlighting their willingness to listen and collaborate effectively. [(1 mentions)](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=2093500&qs=pros-and-cons#reviews) Users find the **limited features** of Ping Identity restrictive, particularly in terms of customization and ease of setup. [(2 mentions)](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=2093526&qs=pros-and-cons#reviews) Users find **authentication issues** with Ping Identity, especially regarding confusion in setup and maintenance of OAuth/OIDC. [(1 mentions)](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=2093493&qs=pros-and-cons#reviews) Users find the **complex administration** of Ping Identity challenging, noting confusion in setup and maintenance. [(1 mentions)](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=1307941&qs=pros-and-cons#reviews) Users find the **complex setup** of Ping Identity confusing, affecting the ease of using its features. [(1 mentions)](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=1308356&qs=pros-and-cons#reviews) Users find the **interface confusing** , making setup and maintenance of Ping Identity challenging and frustrating. [(1 mentions)](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=1307985&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Ping Identity ##### 1. Customer Management Users value the **responsive customer management** in Ping Identity, appreciating the ease of configuration and collaboration. [ See 2 mentions ](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=2093477&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Sr. Manager of Advanced Authentication" What do you like about Ping Identity? Identity products keep pace with needs. Listen to customers. Good people, easy to work with. Play nice with other vendors. ![Aditya J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya J.") AJ Aditya J. Enterprise (\> 1000 emp.) 4.5/5 "Ping Identity Solutions must better than options" What do you like about Ping Identity? The liked the way to configure any apps, manage them too and to maintain those. ##### 2. Ease of Use Users appreciate the **ease of use** of Ping Identity, finding it simple to configure and manage applications. [ See 2 mentions ](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=1308261&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Sr. Manager of Advanced Authentication" What do you like about Ping Identity? Identity products keep pace with needs. Listen to customers. Good people, easy to work with. Play nice with other vendors. ![Aditya J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya J.") AJ Aditya J. Enterprise (\> 1000 emp.) 4.5/5 "Ping Identity Solutions must better than options" What do you like about Ping Identity? The liked the way to configure any apps, manage them too and to maintain those. ##### 3. Adaptability Users appreciate the **adaptability** of Ping Identity, enjoying seamless app configuration and management experiences. [ See 1 mentions ](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=2507999&qs=pros-and-cons#reviews) See Related User Reviews ![Aditya J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya J.") AJ Aditya J. Enterprise (\> 1000 emp.) 4.5/5 "Ping Identity Solutions must better than options" What do you like about Ping Identity? The liked the way to configure any apps, manage them too and to maintain those. ##### 4. Administration Management Users value the **easy app configuration and management** capabilities in Ping Identity, enhancing their maintenance experience. [ See 1 mentions ](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=2508008&qs=pros-and-cons#reviews) See Related User Reviews ![Aditya J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya J.") AJ Aditya J. Enterprise (\> 1000 emp.) 4.5/5 "Ping Identity Solutions must better than options" What do you like about Ping Identity? The liked the way to configure any apps, manage them too and to maintain those. ##### 5. Customer Support Users appreciate the **responsive customer support** of Ping Identity, highlighting their willingness to listen and collaborate effectively. [ See 1 mentions ](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=2093500&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Sr. Manager of Advanced Authentication" What do you like about Ping Identity? Identity products keep pace with needs. Listen to customers. Good people, easy to work with. Play nice with other vendors. ### 5 Cons or Disadvantages of Ping Identity ##### 1. Limited Features Users find the **limited features** of Ping Identity restrictive, particularly in terms of customization and ease of setup. [ See 2 mentions ](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=2093526&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Sr. Manager of Advanced Authentication" What do you dislike about Ping Identity? Lagging behind in adaptive authentication for a few years, but that is changing. PingFed OAuth/OIDC implementation could be better. It is highly flexi ![Aditya J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya J.") AJ Aditya J. Enterprise (\> 1000 emp.) 4.5/5 "Ping Identity Solutions must better than options" What do you dislike about Ping Identity? There is certain limitations of using this. For OIDC connections, there is no extended properties feature is available to add custom attribute directl ##### 2. Authentication Issues Users find **authentication issues** with Ping Identity, especially regarding confusion in setup and maintenance of OAuth/OIDC. [ See 1 mentions ](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=2093493&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Sr. Manager of Advanced Authentication" What do you dislike about Ping Identity? Lagging behind in adaptive authentication for a few years, but that is changing. PingFed OAuth/OIDC implementation could be better. It is highly flexi ##### 3. Complex Administration Users find the **complex administration** of Ping Identity challenging, noting confusion in setup and maintenance. [ See 1 mentions ](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=1307941&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Sr. Manager of Advanced Authentication" What do you dislike about Ping Identity? Lagging behind in adaptive authentication for a few years, but that is changing. PingFed OAuth/OIDC implementation could be better. It is highly flexi ##### 4. Complex Setup Users find the **complex setup** of Ping Identity confusing, affecting the ease of using its features. [ See 1 mentions ](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=1308356&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Sr. Manager of Advanced Authentication" What do you dislike about Ping Identity? Lagging behind in adaptive authentication for a few years, but that is changing. PingFed OAuth/OIDC implementation could be better. It is highly flexi ##### 5. Confusing Interface Users find the **interface confusing** , making setup and maintenance of Ping Identity challenging and frustrating. [ See 1 mentions ](https://www.g2.com/products/ping-identity/reviews?filters%5Bsentiment_snippet%5D=1307985&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Sr. Manager of Advanced Authentication" What do you dislike about Ping Identity? Lagging behind in adaptive authentication for a few years, but that is changing. PingFed OAuth/OIDC implementation could be better. It is highly flexi ![Brian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian S.") BS Brian S. Software Engineer Enterprise (\> 1000 emp.) 10/28/2020 "Ping Identity - Great Products For The Enterprise" 4/5 What do you like best about Ping Identity? At my company, we are heavy users of PingFederate. We have thousands of federated applications with different needs. PingFederate has answers for just about all of them. Review collected by and hosted on G2.com. What do you dislike about Ping Identity? You can tell that PingFederate was written in Java and it shows. There are many administrative tasks required to keep it running that other products don't require. Review collected by and hosted on G2.com. What problems is Ping Identity solving and how is that benefiting you? We have solved too many problems to list here with PingIdentity products. We use SSO with thousands of applications, PingID for MFA, PingDirectory for identity storage and password authentication. We use the provided API's to extend functionality to meet unique business needs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Sunny S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunny S.") SS Sunny S. Cloud Administrator Mid-Market (51-1000 emp.) 11/20/2020 "PingID -MFA" 4.5/5 What do you like best about Ping Identity? We are using the PingID since 2-3 years approx, we are using this as MFA software It is very user friendly and effective, Customer support is very quick and effective, Review collected by and hosted on G2.com. What do you dislike about Ping Identity? If you misconfigured the PingID my mistake then its very difficult to get into the server , almost impossible. Review collected by and hosted on G2.com. What problems is Ping Identity solving and how is that benefiting you? PingID team should inform to their customer early if they want to upgrade their tool, we got an update 3 days before of expiration Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/20/2020 "Ping Identity is the Best Product Team I have ever worked with" 5/5 What do you like best about Ping Identity? Very Professional Team to work with and Highly Knowledgeable about the IAM, OIDC, OAuth2.0. From a product perspective, Ping Identity is a one stop shop for all things related to IAM. Very good Production Documentation and Support. Review collected by and hosted on G2.com. What do you dislike about Ping Identity? Capability Customization is not very flexible. Out of the box features implementation is not easy. Additional features on Admin Console like ability to manage / monitor the Engines will be very useful. Review collected by and hosted on G2.com. What problems is Ping Identity solving and how is that benefiting you? We are leveraging Ping Identity to consolidate our IAM function and implement OAuth2.0 for all our Authentication and Authorizations Work flows for Portal and B2B Applications. Also we are planning to leverage Ping Identity to implement MFA for our Applications. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") EH Verified User in Hospitality Enterprise (\> 1000 emp.) 11/23/2020 "A great tool and a great team" 4.5/5 What do you like best about Ping Identity? Great technology and a team of people happy to collaborate with customers in search of solutions. Review collected by and hosted on G2.com. What do you dislike about Ping Identity? Would like to have a hard token for MFA that costs less than Yubikey. Review collected by and hosted on G2.com. Recommendations to others considering Ping Identity: Ping is a great partner and an excellent tool suite for addressing identity needs. Review collected by and hosted on G2.com. What problems is Ping Identity solving and how is that benefiting you? MFA and SSO. Ping allows us to address both of these needs at large scale. Review collected by and hosted on G2.com. Show More 12/14/2020 Current UserValidated ReviewerSource: Seller invite ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") AA Verified User in Airlines/Aviation Small-Business (50 or fewer emp.) 4/20/2021 "Identity secured!" 5/5 What do you like best about Ping Identity? MFA and Single sign on. I also like the ability to use token from many MFA providers. Review collected by and hosted on G2.com. What do you dislike about Ping Identity? Seamless integration with other IAM and SSO products. Review collected by and hosted on G2.com. What problems is Ping Identity solving and how is that benefiting you? team collaboration and ease of user managment Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JB Jignesh B. Mid-Market (51-1000 emp.) 10/28/2020 "Great Product and Service" 4.5/5 What do you like best about Ping Identity? We use Ping Identity's PingFederate application and we are very happy with it. We've been using it for a long time and it does everything we need it to do. What I have recently been impressed with is the level of customer service provided Review collected by and hosted on G2.com. What do you dislike about Ping Identity? So far, there isn't anything that I dislike. Review collected by and hosted on G2.com. What problems is Ping Identity solving and how is that benefiting you? We are solving the problem of connecting to our customers and their vendors for SSO capability. The benefits we've realized are the gains in efficiency and speed. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 1/24/2021 "Ping Identity - Super Flexible for the Enterprise" 5/5 What do you like best about Ping Identity? Support is excellent. Product is super flexible. Review collected by and hosted on G2.com. What do you dislike about Ping Identity? The deployment options are a little behind the competition but this also plays to Enterprises that are and will be in a hybrid disposition for some time. They are starting to offer full SaaS now. Review collected by and hosted on G2.com. What problems is Ping Identity solving and how is that benefiting you? Authentication, Authorization, and Provisioning problems using open standards but also other complicated authentication scenarios due to PingFederate's flexibility. We are leveraging it for Internal employees and customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") CF Verified User in Financial Services Enterprise (\> 1000 emp.) 4/20/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Ping G2 Review" 4/5 What do you like best about Ping Identity? OOTB functionalities, ease of use and customer service Review collected by and hosted on G2.com. What do you dislike about Ping Identity? Cloud integration, comparisons with other vendors such as Okta Review collected by and hosted on G2.com. What problems is Ping Identity solving and how is that benefiting you? Cusomer IAM, Workforce AM and MFA Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SP satheesh p. Enterprise (\> 1000 emp.) 11/20/2020 "PingFederate - A fentastic federation tool to delight customers" 5/5 What do you like best about Ping Identity? PingFederate's ease of use (including setup and configuration etc.,) coupled with its ability to seamlessly integrate federation with other identity providers makes it the most preferred/"go to" choice for customers globally. Review collected by and hosted on G2.com. What do you dislike about Ping Identity? I have been using this product since 6 years and I found it only advantages and there is nothing to dislike about it. Review collected by and hosted on G2.com. What problems is Ping Identity solving and how is that benefiting you? saml, ws-fed and oAuth related Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") EA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 11/20/2020 "Works fro the need and the cost" 4/5 What do you like best about Ping Identity? The product performs the function we need it for at a reasonable cost. Not much in bells and whistles but a good solid product. Review collected by and hosted on G2.com. What do you dislike about Ping Identity? Costs can get out of hand if you don't negotiate them correctly and watch the number of users on the platform Review collected by and hosted on G2.com. Recommendations to others considering Ping Identity: setup marketing and quoteing for mutliple vendors. Review collected by and hosted on G2.com. What problems is Ping Identity solving and how is that benefiting you? Two factor for aplication access Review collected by and hosted on G2.com. 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