JC

Joshua C.

Founder & CEO

Small-Business (50 or fewer emp.)

10/24/2024

"Professional, Fast, and Easy"

4.5/5

What do you like best about Pilot?

How easy it is, which allows me to focus more on my business. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

No real complaints so far, just a few undertstandable bumps getting thigns set up. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/30/2025

"great experience!"

4.5/5

What do you like best about Pilot?

Their fast responses and high touch support, also their dilligence and simple product. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

Nothing really! Could use more help with tax guidance though and filing Review collected by and hosted on G2.com.

DP

Deborah V. P.

CEO

Small-Business (50 or fewer emp.)

5/7/2024

"Pilot has exceeded expectations every step of the way."

5/5

What do you like best about Pilot?

The process is simple, straightforward, smooth. Questions are answered near immediately, with patience and deep knowledge. Most important is how very human and caring they are in the best way. After a family tragedy earlier this year, I was very moved by Pilot's unexpected and deeply thoughtful response. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

There is nothing I dislike about Pilot. I love them! Review collected by and hosted on G2.com.

Recommendations to others considering Pilot:

Think about what makes a vendor great. Quality of product, ease of service, and adaptability. Review collected by and hosted on G2.com.

What problems is Pilot solving and how is that benefiting you?

We are a small business, and Pilot serves as our bookkeeper and tax service. This keeps us on track, transparent, and able to focus on other aspects of our business. In effect, they are serving as our CFO based on our present needs. Review collected by and hosted on G2.com.

NF

Nick F.

Small-Business (50 or fewer emp.)

2/1/2024

"Positive Experience with Pilot as a Bookkeeper"

5/5

What do you like best about Pilot?

Smooth platform with a team that communicated well & answered questions promptly. CEO reached out reguarly to see if I was happy with my service. Books were given at a steady & predictable pace. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

A little expensive for really early stage startups. They offer more services than I was ready for, so I stopped my subscription for now & plan to join again later. Also, the commitment to an annual subscription was not ideal for my current stage, but probably makes more sense later. Review collected by and hosted on G2.com.

Recommendations to others considering Pilot:

Solid bookkeeper service. I don't have much experience with bookkeeping so I can't speak much to quality, but I had a pleasant exprerience & would definitely recommend reaching out to see if they fit your needs. Review collected by and hosted on G2.com.

What problems is Pilot solving and how is that benefiting you?

Basic bookkeeping for a startup company. Review collected by and hosted on G2.com.

TR

Topher R.

Founder

Small-Business (50 or fewer emp.)

1/17/2024

"Fantastic financial services for my startup"

5/5

What do you like best about Pilot?

Very intutitive system that integrates with all of the tools we use. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

I haven't really encountered anything that I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Pilot:

We're a small startup so I can't speak for every situation but using Gusto for payroll and Brex for banking along with Stripe for revenue, we're really happy with how easy they've made it for us to stay on top of books. Reporting back to investors is a cinch with their help. Taxes and R&D credits are easy now because they're already plugged into all of our transactions. We started using them in our third month of existence as an entity so the setup was a lot easier because there wasn't a whole lot of historical things to worry about. Review collected by and hosted on G2.com.

What problems is Pilot solving and how is that benefiting you?

Pilot is tackling bookkeeping and taxes for us along with R&D credits. Review collected by and hosted on G2.com.

OC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/15/2024

"Makes Bookkeeping Easy"

5/5

What do you like best about Pilot?

Pilot makes understanding all aspects of our financials simple. They also continue to make improvements like Q&A intide the portal. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

It would be helpful for us to be able to get our books earlier in the month without incurring an additional charge. Review collected by and hosted on G2.com.

PL

Verified User in Law Practice

Small-Business (50 or fewer emp.)

8/6/2024

"Onboarding and continued support are seamless"

4.5/5

What do you like best about Pilot?

The bookkeeping team assigned to my firm is transparent and keeps me updated monthly. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

I have not experience any downside or anything that I dislike about Pilot, yet. Review collected by and hosted on G2.com.

JK

Josh K.

Small-Business (50 or fewer emp.)

5/7/2024

"Seamless Onboarding"

5/5

What do you like best about Pilot?

Clear communication and efficient delivery. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

I wish the dashboard had a status/ kanban view of all tasks and messages. Review collected by and hosted on G2.com.

JM

James M.

Small-Business (50 or fewer emp.)

1/23/2024

"Positive experience, prompt and thoughtful communication"

4/5

What do you like best about Pilot?

Pilot has been very communicative about our books, and has always worked quickly to correct any issues which have arisen. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

The cost is substantial for a small firm. Review collected by and hosted on G2.com.

Recommendations to others considering Pilot:

If you have the ability to handle your own books internally at a reasonable cost, it makes sense to do so. If you're big enough to need a clear set of books for tax and compliance purposes, but small enough not to have an in-house bookkeeper, Pilot makes a lot of sense. Review collected by and hosted on G2.com.

What problems is Pilot solving and how is that benefiting you?

We previously made an amateurish attempt to keep our own books. Pilot does a much better job. Review collected by and hosted on G2.com.

EM

Eric M.

Co-Founder and CEO

Small-Business (50 or fewer emp.)

2/21/2024

"Pilot takes bookkeeping and taxes off my plate"

5/5

What do you like best about Pilot?

Pilot gets things done in the background and requires minimal input from me. I like that Pilot respects my time. Review collected by and hosted on G2.com.

What do you dislike about Pilot?

I wish they would provide an even cheaper option for early stage companies like mine. Right now we are getting good value, but we will get even greater value as my compoany grows. Review collected by and hosted on G2.com.