Customer service is above anything I have seen

Cost for scheduling and merchant processing is good

Online waivers w. Docusign

Automatic client sign up and emails w. Initial info and next steps helps save time emailing

Review collected by and hosted on G2.com.

Interface still not intuitive in all places

Review collected by and hosted on G2.com.

The flexibility to use multiple account managers and the ability to separate our products into different service categories. Review collected by and hosted on G2.com.

With Front Desk we are unable to charge an item to a client's account (resulting in a negative balance), so clients without billing information cannot be enrolled until they add a credit card. Also, we'd like the ability to use an email address under more than one profile (e.g. under the parent and the child from the same family). Review collected by and hosted on G2.com.

Simplicity of the interface for day to day activities. Review collected by and hosted on G2.com.

Difficult to navigate for reports and behind the scenes. Feel like I can't see all information about my clients in one easy screen. Reporting is overly complicated and it lacks a good backend for the owner/user. Review collected by and hosted on G2.com.

I like that it helps communicate with new students and teachers- it sends emails to let them know of updates to their schedules. I also love how it incorporates all of the students and financial all in one place. It seems to be pretty easy for the teachers to use. Review collected by and hosted on G2.com.

It's not real customer user friendly- I feel like most of the enrollments we have for private lessons have to go through me to sign them up just because of payment dates and such. Classes are not a problem. Review collected by and hosted on G2.com.

It is very easy to use and our coaches and clients learn very quickly how to interface with it. Review collected by and hosted on G2.com.

I honestly cant complain too much here. I think it has all the features it SHOULD have. I guess it would be nice to incorporate scheduling into the software. But that is not its primary purpose. Review collected by and hosted on G2.com.

It works! The system is always up and operational which is critical in my industry. The software is easy to use and allows my clients to sign in and perform many functions on their own that I would normally have to have my own staff perform. It's fairly customizable, though there are a few features that I would request that they add. Review collected by and hosted on G2.com.

The look and feel seems a little outdated, but again the fact that the software works so well makes up for the aesthetics. Review collected by and hosted on G2.com.

Front Desk is very user friendly and allows me to practically run my entire business from my phone, which makes things a lot easier for me. When setting up the back end process, Front Desk simply takes you through each and every step so you aren't lost in what you're doing. Review collected by and hosted on G2.com.

The classifications of things. I don't run "classes" per say, but the only classification for some of my memberships fall under the "class" definition. Review collected by and hosted on G2.com.

We started with front desk at their ground floor and have grown with the software. Review collected by and hosted on G2.com.

Too many clicks to accomplish many simple operations. Difficult to easily sort and arrange services, plans and passes. Review collected by and hosted on G2.com.

Front Desk is created specifically for my industry type. Review collected by and hosted on G2.com.

Sometimes customer service is difficult to reach, unresponsive, or unhelpful. Review collected by and hosted on G2.com.

Front Desk is really easy to use in both the administrator's and the client's end. It helps us with the fast registration of new clients, signing in clients with their phones and even with keeping track of merchandise and food that we sell on side. The daily revenue reports are really easy to use.

We love that we can always find the clients that have payments due so we can remind them.

Having the ipad app is a really good feature that we love. And customer service is always there to help. Review collected by and hosted on G2.com.

We have been with FDHQ for over a year and they still are not able to provide a merchant account for businesses out of the US, that makes us have to register all of the payments manually and we are not able to have recurring payments to this date. Thats the only thing we dont like, if you are in the US you dont have to worry about this. Review collected by and hosted on G2.com.