JV

John V.

Manager

Information Technology and Services

Small-Business (50 or fewer emp.)

9/5/2017

"Pike13 is good and getting better"

3.5/5

What do you like best about Pike13?

The ease of use coupled with a mobile-first design. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Lack of tie-ins with CRMs/email providers besides the 2 that are supported. Reporting could be much improved. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

Definitely give this a hard look. It's a strong contender in a sea of weak offerings. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

Manage memberships, recurring billings, and new sales. Members can self-manage, new client can self-enrol, and reporting provides decent enough metrics to understand what's happening. Review collected by and hosted on G2.com.

JC

John C.

Drummer

Music

Mid-Market (51-1000 emp.)

1/24/2017

"Overal solid with a few warts."

3.5/5

What do you like best about Pike13?

Easy to check in clients and leave note after lessons. Has my schedule laid out for several weeks in advance, and gives me notification when my schedule changes. I also like that I can use my same account for multiple business locations that I work out of in my area. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

App is a little "clunky" on both iPhone and iPad. It could use a better a "Back" function when navigating the app. The interface when leaving notes could have the clients name in the field of view. It logs me out on the desktop more often than I'd prefer Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

12/23/2016

"Examine Other Alternatives Before Purchasing"

0/5

What do you like best about Pike13?

We've been using Front Desk for almost 3 years, as it was chosen by our corporate franchise. Initially, it showed promise. In the last 12 months the functionality has decreased and utility for the business person who wants quick insights into the health of their business has diminished to almost zero.

Check out competitors. This platform is heading in the complete wrong direction. They are slow to implement changes that will help our business and after more than 2 years, still have not fixed identified problems that are core business processes.

Don't believe me? What Database system combines first and last name into one field in reports - when the data is captured separately on the back end? Just one very simple example of how this software fails to think about the end user.

You can put a lot of data in, but good luck getting it out. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Dashboards are not very useful (data can't be modified to suit a range).

Front Desk has removed our ability to run reports with totals - yes calculated TOTALS for most items. Including Financials. You need to export almost everything to excel to have calculations - note, we used to have these reports.

Batch reporting. You forgot to approve an entry in payroll? Overpaid for a lesson that didn't happen. You will need to wait over ONE HOUR before you can get a new report.

Notes - you cannot report on any of the notes you keep for your clients. We've asked many, many times.

Cancellations - you cannot report on clients who have cancelled appointments. Any notes you may have left with that appointment will DISAPPEAR if you remove an item from the schedule.

There are so many issues, and we are concerned the company is headed in the complete wrong direction. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

See above, enter with caution. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

We use this for our core business. Scheduling, CRM, Sales.

It takes our team hours and ours of QA and requests for help to deal with issues. We do not trust the data, the system has a lot of bugs, and it's got so many limitations, we do more workarounds than you should have to with a proper system. It seems that the help team is excited by workarounds and not interested in fixing root problems.

Note, if you are an international user - you will have limited functionality with respect to processing options, but Front Desk is uninterested in discounting their fees. Review collected by and hosted on G2.com.

SB

Sirena B.

Leading Lady

Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/2/2015

"FrontDesk Software for Trainers"

5/5

What do you like best about Pike13?

I love FrontDesk software! I am a sole proprietor and am basically a one-woman show in my business. Having FrontDesk software feels like I have a whole team on my side to help me run my business - a front desk staff, an accounting/financial team, and a personal assistant. I've used many kinds of software services and FD is hands down, my favorite. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

I honestly can't say that there's anything to dislike! I have been with the software for almost 2 years and have no intention on changing software as it suits the needs of my business. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

I highly recommend Front Desk especially to those who are working a 1 or 2 person business. I've been running my business solo out of my studio and having FD has felt like having an entire staff behind me. The less I can worry about the admin part, the more I can pay attention to the work I love - helping my clients move and feel better in their body. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

The biggest problem before having FD was having a software system that combined credit card processing, contact database, scheduling, and mobile access. FD helped with all of that. Review collected by and hosted on G2.com.

DJ

Daniel J.

Director of Technology

Insurance

Small-Business (50 or fewer emp.)

11/2/2015

"All-in-one solution for membership management"

4.5/5

What do you like best about Pike13?

Support staff are there to help and guide you through the initial setup; integrated all-in-one solution from visitor data collection (waivers), membership management and dues/product payments. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Lacks easy to drop in widgets for websites that you can integrate a calendar; lacks the ability to easily push calendar items to another public calendar like GMail. The iPhone app has a weird setting that if you exit out, the web browser is still logged into the admin site, allowing anyone to access member data if you don't lock it down. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

Built for the mobile age, everything is responsive and we can administer from our phones or computers and it isn't complicated. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

We had a basic excel spreadsheet and PayPal for membership dues. We wanted to move away and add some sophistication to our process and FrontDesk allowed us to do that. We also employed the FrontDesk sign in and liability waiver to our space for any new visitors so we could eliminate paper waivers. Review collected by and hosted on G2.com.

TF

Tanja F.

Small-Business (50 or fewer emp.)

11/2/2015

"Front Desk"

5/5

What do you like best about Pike13?

I won't lie - there was a big mess when I first signed over to Front Desk HOWEVER.....their service has been impeccible and they've been very patient and approachable the entire time. No job was too much and no detail was too little and now everything is up and running smoothly I absolutely love Front Desk. My clients like it and I've used a different system in the past that customers really struggled with so my clients' experience is exceptionally important to me and they received the thumbs up instantly! Review collected by and hosted on G2.com.

What do you dislike about Pike13?

They only use Optima Payments in UK ..... sadly it takes Optima quite long to send payments to me.... Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

Be prepared to wait for your money if you're in UK, however it's a good system and easy to use. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

Easier to draw reports and to book appointments as well as classes. It's much easier to add sessions or cancel :) Review collected by and hosted on G2.com.

KB

Keli B.

CrossFit Level 1 Trainer / Owner

Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/10/2015

"Front Desk is the best balance of ease of use and features for gym management."

5/5

What do you like best about Pike13?

Front Desk is easy to use and setup but still offers powerful features that let me run my business. I also like that pretty much everything works on mobile devices just as well as PCs. I can run my business from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Currently they don't have a card swiper for phones. However, that is an issue with the back end credit card processor and its coming soon. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/2/2015

"Great for small business"

4/5

What do you like best about Pike13?

User friendly for both business owner and customers/clients. Excellent customer service and technical support. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

There are certain features that would be nice to have.

For instance, being able to cancel an individual for 1 specific class in a course (was a feature but no longer) vs. marking them a no show; being able to credit a client for a course class on their account for another course class; and offering plans that incorporate courses. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

If you don't use many features on MindBody Online...stick with MindBody. If you are small business and don't use many features on MindBody Online, the switch to Front Desk is worth it. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

Getting used to the change over from using MindBody Online to Front Desk. It's simpler and alot more user friendly for clients. If you use a lot of features on MindBody, it maybe difficult to get used to using Front Desk as features are limited. Review collected by and hosted on G2.com.

DF

Daniel F.

Co Owner

Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/2/2015

"Front Desk for the perfect Fitness Studio Solutions"

4.5/5

What do you like best about Pike13?

For our business this allows for a sort of "all in one spot" feel. We use it to track our employees, members, and even some basic level reporting and emailing. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

I haven't figured out yet how to fully incorporate it into the look and feel of our business website. It looks very clean and clients don't seem to notice or mind, but this is just a personal preference. I guess I could also limited abilities and access to the front desk application if needed. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

There are a couple of similar apps out there but this one fit in and worked seamlessly for us. We would not have gotten our business up and running this fast without it. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

We are maintaining a full client data base and scheduling system for a small fitness studio. Individually each of these components would be complex to develop and cost us more time and money. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/24/2016

"Sooo many errors"

0/5

What do you like best about Pike13?

The user interface is excellent! It has a clean design. This software looks so promising but I know all too well that when you go live before your product is live there is no going back. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Error

Glitch

Error

Client complaints

The fact that is has ruined my life for the past few months. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

Don't do it Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

We offer solutions to various small businesses from martial arts schools to crossfit boxes. This is suppose to help scheduling and billing, but it takes a full time position just to manage this software. If they had fixed all of the issues before release I think it would be great.... But I think it is too late. How will they ever solve all the issues while their site is live? Review collected by and hosted on G2.com.